Attachment JL.16, QASP and Matrix.doc

ATTACHMENT JL.16

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

RFP N62470-20-R-2004

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is a general discussion of Quality Assurance (QA) Surveillance that may be performed in each Task Order. A working QASP will be created for each Task Order under this contract. The QASP is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective in the services contract.

This QASP is based on the premise that the Government desires to maintain a quality standard in Munitions Response Actions at Vieques, Puerto Rico and other sites in NAVFAC’s Area of Responsibility (AOR) and/or worldwide, and that a service contract to provide the service is the best means of achieving this objective.

The Contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In the contract, the quality control program is the driver for product quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program accepted at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

The oversight provided for in the contract and in this plan shall ensure service levels reach and maintain the required levels throughout the contract term. The Task Order QASP shall provide the Contracting Officer, or their designated representative, with a proactive way to avoid unacceptable or deficient performance, and provide verifiable input for the required annual past performance evaluations.

RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Project Manager - The Project Manager is responsible for overall project direction, including technical, contracting and customer-related issues and assures proper Government surveillance of the Contractor’s performance. The Project Manger is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

Project Team – The project team may include but is not limited to the Project Manager, UXO Site Manager, and Geophysicist. The Project Team will provide detailed technical oversight of the Contractor’s performance and reports his or her findings to the Project Manager in a timely, complete and impartial fashion to support the Project Manager’s technical administration activities. While the Project Team may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, he or she is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

METHODS OF QA SURVEILLANCE

The following list provides methods of surveillance that may be used in the administration of this contract. In addition to specific instructions that may be mentioned, the appropriate and standardized form that is to be used for documentation of QA surveillance may include but is not limited to the Quality Assurance Surveillance Matrix and the Surveillance Activity Check list prepared on a Task Order basis.

Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the Project Manager. The Project Manager shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The Project Manager shall also keep the tabulated results of all customer satisfaction surveys on file and shall enter the summary results into the Contractor Performance Assessment Reporting System (CPARS).

100% Inspection - This level of inspection shall be accomplished by monitoring and documentation. The Project Manager, or if so designated the appropriate Contracting Officer Representative (COR) / Navy Technical Representative (NTR), shall review the generated documentation and enter summary results into the CPARS at the mid-point and the end of each task.

Periodic Inspection - Periodic inspections shall be conducted if and when specified in individual task orders in the Quality Assurance Surveillance Table. For the potential tasks that have been identified so far and included in this QASP, the appropriate COR / NTR typically performs the periodic inspection on a daily, weekly or monthly basis.

Random Monitoring - Random monitoring shall be conducted if and when specified in individual task orders. For the potential tasks that have been identified so far and included in this QASP, the random monitoring shall be performed by the Project Manager or by the appropriate designated Project Team member.

IDENTIFIED QA SURVEILLANCE TASKS

The Performance-Based Service Contract surveillance tasks are identified within the QASP for each Task Order. General Performance Metrics are provided in Section C, Part 7.0 – Performance Metrics and Quality Assurance. Specific Performance Metrics will be provided by Task Order.

STANDARD:

The performance thresholds established for each of the performance objectives are the number of defects permitted before the COR notifies the Contracting Officer for appropriate action in accordance with 52.246-5 Inspection of Services - Cost Reimbursement.

QASP MATRIX

Performance Requirements Summary

Contract Level

For Meeting or Not

Meeting the Acceptable

Quality Level

Quality Control/Assurance & Safety

Project Management

Task Order Level – The performance requirements in this summary will be included in every task order. Other performance requirements may be included with the task order as appropriate for the particular project.

For Meeting or Not

Meeting the Acceptable

Quality Level

Quality Control/Assurance & Safety

Issuance of a cure notice and possible termination of task order or contract for continuous or uncorrected performance deficiencies, or for failure to complete Performance-Based Milestones/Objectives. Adverse past performance reports. The Contractor may be in danger of not having its option period exercised,