CGS_FLITS_Attachment_06_Key_Personnel.pdf

Request for Proposal

Solicitation No. BPM005633

Foreign Language Interpretation and Translation

Arizona Department of Administration

State Procurement Office

100 North 15th Avenue Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

1 Name: Jeffrey G. Covino, PMP, CFCM Job title: Program Manager

Length of employment with the company:

4 years Length of time in current role: 4 years

Proposed percentage of overall time to be dedicated to the Services:

20 % If applicable, length of time in related experience with large local, state or federal government agencies:

24 years

Proposed position with regard to the Services:

FLITS Program Manager

Proposed primary responsibilities with regard to the Services:

Serve as primary point of contact for Arizona Department of Administration. Oversee program schedules, quality, budgets, operations, and timelines, adjusting to deliver customer satisfaction.

Describe experience in performing Services similar to those that are to be assigned:

Our Program Manager, Jeffrey Covino, has over 18 years of measurable and professional program and contract management skills. His honed managerial assets include highly productive interpersonal communication skills (oral & written), organizational skills, decisiveness, and innovative problem-solving. His proven career of developing and leading productive federal business teams to create a high level of business satisfaction to government clients. Mr. Covino has maintained senior operational executive responsible for the entirety of operational programs and federal compliance across all variety of business sectors, multiple Prime contracts, and Federal agencies and organizations including the

U.S. Departments of State (DOS), Defense (DOD), Homeland Security (DHS), and Health

& Human Services (HHS), as well as the National Defense University. Mr. Covino is also a certified Project Management Professional (PMP) and Federal Contracts Manager (CFCM).

For the Department of State (DOS), Mr. Covino serves as program manager for Cayuse’s

$100,000,000 indefinite delivery indefinite quantity (IDIQ) contract to provide diverse, classified professional and staffing services throughout domestic and international locations to fulfill the DOS’s unique global mission by providing a wide range of high-level administrative support and advisory services. We provide classified specialists and Subject

Matter Expert (SME) teams for up to five years in foreign countries. Mr. Covino currently oversees several task order contracts Cayuse was awarded, two of which are related to interpretation and translation:

• The DOS Office of Language Services awarded Cayuse a five-year task order contract to provide professionals who facilitate delivery of foreign language interpreting and translating services to support the conduct of diplomatic and foreign affairs, assistance, and exchange activities of the DOS, the White House, and other federal agencies as required. Under this contract, Cayuse recruits, hires, and compensates highly qualified professional Project Managers, Management and Business Analysts, Audio-Visual Specialists, and Administrative Support professionals who provide integral support to the office’s functions of identifying, testing, assigning, and paying language service providers. Mr. Covino oversees this contract, as well as the hiring and performance of qualified personnel.

• The DOS Office of the Special Representative for Afghanistan Reconciliation

State Procurement Office

(S/SRAR) awarded Cayuse a five-year task order contract to provide Interpretation and Translation Professionals, SMEs, an Office Management Specialist, and

Administrative Assistants on an as-needed basis to support the Special

Representative in carrying out his urgent peace negotiation mission to end the

Afghan war. Our interpretation and translation professionals interpret sensitive diplomatic conversations in real-time; translate documents from Pashto/Dari to

English and from English to Pashto/Dari; and accompany the Special

Representative for Afghanistan Reconciliation and his team domestically and internationally to countries including Afghanistan, Pakistan, Qatar, Saudi Arabia, and the United Arab Emirates. Mr. Covino oversees this contract, as well as the hiring and performance of qualified personnel (including interpretation/translation personnel who are able to understand the essentials of all speech in a standard dialect and have broad enough vocabulary that he/she rarely has to ask for paraphrasing or explanation; good one-on-one interpersonal skills and ability to exercise complete confidentiality of the information shared during the events;

minimum language proficiency of 4/4 on the Interagency Language Roundtable

[ILR] Scale preferred; certification from the American Translators Association or equivalent preferred; and knowledge of and familiarity with automated translation equipment preferred).

List job-related certifications, training, and education:

EDUCATION

• Master of Science - University of Oklahoma, 2004

• Bachelor of Science - Campbell University, 2000

• Master’s Certificate in Government Contracting - The George Washington

University School of Business, 2007

CERTIFICATIONS

• Project Management Professional (PMP) - Program Management Institute (PMI)

• Certified Federal Contracts Manager (CFCM) - National Contract Management

Association (NCMA)

Resume: AZ DOA-FLITS_BPM005633_CCiv_Resume_JeffCovino-ProgramManager.pdf

State Procurement Office

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 2 Name: Swati Elizabeth Pandey Job title:

Language Services Interpreting Division Program

Manager

Length of employment with the company:

1 year Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services:

50 % If applicable, length of time in related experience with large local, state or federal government agencies:

7 years

Proposed position with regard to the Services:

Fluency Assessment and Assignment Specialist

Proposed primary responsibilities with regard to the Services:

Oversee Cayuse project team in meeting requirements; communicate with clients and stakeholders; Create, launch, and maintain project plans (e.g., transition, project management, quality assurance, communications, training); and manage project schedules, quality, budgets, operations, and timelines.

Serve as day-to-day contact with the Arizona Department of Administration; oversee development of and submit status, metrics, and analytics reports; review deliverables for quality; provide oversight and escalation support for project team; monitor project team’s performance; monitor completion of assignments and resolution of performance issues;

manage contract budget, quality, personnel, and timelines; escalate issues to Cayuse leadership as appropriate.

Describe experience in performing Services similar to those that are to be assigned:

Our Fluency Assessment and Assignment Specialist, Swati Pandey, has over 7 years of measurable and professional project management skills. She is a skilled and experienced contracting professional who is fluent in Spanish and possesses extensive and progressively responsible experience in task management, interpersonal communications, project control/reporting, and service delivery management. Before joining Cayuse this year, Ms.

Pandey has worked in roles requiring increasing responsibility, growing from coordination roles at public colleges to management roles for clients including DOS.

Cayuse holds a $100,000,000 DOS IDIQ contract to provide diverse, classified professional and staffing services throughout domestic and international locations to fulfill the DOS’s unique global mission by providing a wide range of high level administrative support and advisory services. We provide classified specialists and SME teams for up to five years in foreign countries. Ms. Pandey currently manages Cayuse’s five-year task order contract with the DOS Office of Language Services to provide professionals who facilitate delivery of foreign language interpreting and translating services to support the conduct of diplomatic and foreign affairs, assistance, and exchange activities of the DOS, the White

House, and other federal agencies as required. Under this contract, Ms. Pandey manages

Cayuse’s vetting, recruitment, hiring, and compensation of highly qualified professional

Interpreters/Translators, Management and Business Analysts, Audio-Visual Specialists, and

Administrative Support professionals who provide integral support to the office’s functions of identifying, testing, assigning, and paying language service providers.

State Procurement Office

List job-related certifications, training, and education:

EDUCATION

• Bachelor of Arts – University of Maryland, Baltimore County, 2018

• Associate of Arts – Montgomery College, 2016

Resume: AZ DOA-FLITS_BPM005633_CCiv_Resume_SwatiPandey-Assessments.pdf

State Procurement Office

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 3 Name: Bradley A. Reid Job title: Recruiter and Logistical Support Specialist company:

4 years Length of time in current role: 1 years

Proposed percentage of overall time to be dedicated to the Services:

50 % If applicable, length of time in related experience with large local, state or federal government agencies:

4 years

Proposed position with regard to the Services:

Recruiter and Logistical Support Specialist

Proposed primary responsibilities with regard to the Services:

Lead recruitment effort for foreign language interpreters and translators; support employee onboarding, personnel management, and employee engagement; proactively build networks and foster industry connections. Assist in arrangements for travel and on-site support.

Describe experience in performing Services similar to those that are to be assigned:

Our Recruiter, Mr. Bradley Reid, is an Advanced Certified Internet Recruiter (ACIR) with more than 5 years of experience in talent acquisition, personnel sourcing, candidate selection, and program support experience in both corporate and government contracting arenas. He brings exceptional leadership qualities and the ability to strategize, procure, and motivate teams toward streamlined operations. He is proficient in using targeted social media platforms and resume databases to attract and secure qualified talent, and he specializes in sourcing and recruiting technical (including hiring interpreters and translators for DOS) and cleared professionals for government programs and projects. Mr. Reid brings in-depth knowledge of search strategies and Applicant Tracking Systems (ATS) and an advanced understanding of professional networking sites, résumé databases, and social media platforms. His experience includes recruiting for government agency contracts such as the U.S. Department of Homeland Security (DHS), DOD, DOS, DOI, and the Federal

Bureau of Investigation.

List job-related certifications, training, and education:

Education

• Bachelor of Science – Boise State University, 2015

• Associate of Arts – Linn Benton CC, 2013

• Associate of Arts Oregon Transfer – Blue Mountain CC, 2011

Certifications

• 2022 AIRS Advanced Certified Internet Recruiter (ACIR)

• Microsoft Office 365 Specialist

• Business Development Certificate from Recruiter.com

• (20+) LinkedIn Certificates

• OLCC License

Resume: AZ DOA-FLITS_BPM005633_CCiv_Resume_BradReid-Recruiter.pdf

State Procurement Office

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 4 Name: Judy Morris Job title: Senior Project Manager company:

15 years Length of time in current role: 7 years

Proposed percentage of overall time to be dedicated to the Services:

As needed If applicable, length of time in related experience with large local, state or federal government agencies:

15 years

Proposed position with regard to the Services:

Senior Project Manager for Translations

Proposed primary responsibilities with regard to the Services:

Project Management from start to finish: communications with the client, assembling teams, analyzing documents, quality control, delivery

Describe experience in performing Services similar to those that are to be assigned:

Has managed extremely complex projects in over 30 languages for private sector and public sectors clients for over 10 years. Studied European History and Art History and graduated with a BA from the University of Delaware. After her studies she worked at the

Human Resources Department of the University of Delaware for a few years, until she moved to Colorado, in 2004, where she joined TransLingua as a project manager. In 2008 she was promoted to Senior Project Manager. In that capacity, she has developed expertise in the management of high-end beauty & cosmetics accounts. She also oversees all project management activities and is in charge of client relations and operations at TransLingua’s

Boulder office.

List job-related certifications, training, and education:

Education

• Bachelor of Arts – University of Delaware

Resume: N/A

State Procurement Office

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 5 Name: Branko Seskan Job title: Senior Project Manager company:

4 years Length of time in current role: 4 years

Proposed percentage of overall time to be dedicated to the Services:

As needed If applicable, length of time in related experience with large local, state or federal government agencies:

4 years

Proposed position with regard to the Services:

Senior Project Manager for Interpretations and Translation Projects

Proposed primary responsibilities with regard to the Services:

Project Management of translation assignments and in-person and remote interpretation requests: communications with the client, assigning teams, booking and dispatching equipment, monitoring interpretation assignments

Describe experience in performing Services similar to those that are to be assigned:

Has managed translation projects and complex interpretation projects for UN affiliated organizations and NGOs for the past 4 years. A professional, dedicated team player and strong strategic thinker with over 20 years of Client Relationship and Business

Development expertise as a Senior Project Manager in established and startup companies.

Previously provided support as a Northrop Grumman Linguist Consultant contracted to the

U.S. Department of Defense (DOD) for work with the U.S. Army in Europe. Documented track record of accomplishments in leading the company growth well over 300% within 3 years and expertly leading and managing diverse, decentralized teams in offices in the U.S., Canada, Panama, and Spain. Background as a Counterintelligence Investigative Specialist in providing support to 10 Counterintelligence investigations encompassing a number of countries throughout Europe and North America (top-secret clearance TS/SCI/CI

Polygraph).

List job-related certifications, training, and education:

Certifications

• BBA, University of Central Oklahoma – German Language / Trade

• Goethe Institute - Frankfurt, DE – German language

Resume: N/A