CGS_FLITS_Attachment_10_Experience_and_Capacity_Response.pdf

CONFIDENTIAL

Request for Proposal

Solicitation No. BPM005147

Foreign Language Interpretation and Translation Services

Arizona Department of Administration

State Procurement Office

100 North 15th Avenue Phoenix, AZ 85007

Solicitation Attachment – Experience and Capacity Response | Revision No. 1 | Revised 11-22

Attachment 10 – Experience and Capacity Response

THE STATE MAY DETERMINE YOUR PROPOSAL NON-RESPONSIVE IF YOU DO NOT FULLY RESPOND.

The Offeror shall provide a narrative response to each section that demonstrates their understanding of the Scope of Work requirements and describes the company’s overall experience and capacity in providing the Services stated in this

Solicitation. If there is a section that is not applicable to the Services required by the Scope of Work, you may mark it “N/A”.

Offeror shall provide a response either after each section or in a separate document entitled: “Attachment -

Experience and Capacity Response.” If a separate document is used, please clearly designate each section and double-check to ensure that each question has been answered. If any information provided is considered

CONFIDENTIAL by Offeror, the information must be specifically included in the Confidential Information

Designation Attachment and related documentation to be assessed for confidential treatment under A.A.C. R2-7-

103.

1.0 Company Profile. The Offeror must include a narrative description of its organization. The narrative must include the following:

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work;

1.2 Location in which the Offeror is incorporated;

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks;

1.4 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted Offer;

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract;

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status;

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the

Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this Solicitation;

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services;

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client;

1.10 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years;

1.11 Full disclosure of any criminal or civil offense;

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services; AND

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation.

Arizona Department of Administration

State Procurement Office

Offeror Response:

1.1 Overview of Business Operations

In 2006, Cayuse Technologies started as a go-to-market relationship between Accenture and the Confederated Tribes of the Umatilla

Indian Reservation (CTUIR), as an affordable, U.S.-based alternative to offshore delivery centers. In 2018, Cayuse Holdings was established as the parent/holding company for a set of subsidiary companies, providing the mechanism to separate its commercial business from its Government business, permitting a separation of Cayuse’s federal government practice.

In 2018, we established Cayuse Government Services, LLC (Cayuse) to represent our growing portfolio of Federal and State, Local, and Education (SLED) business. Cayuse is a Small Disadvantaged Business, 100% Indian-owned Small Business Economic

Enterprise (ISBEE), and a certified Disadvantaged Business Enterprise (DBE). We are a foremost provider of programmatic and certified diversity solutions for state and local clients. Our diverse business lines, workforce, and projects have extended across all 50 states, two U.S. territories, and 19 foreign countries, demonstrating our ability to scale and serve the client wherever they are.

Cayuse is ISO 9001:2015 Quality Management certified, demonstrating our commitment to quality, continuous improvement, and customer satisfaction. We implement rigorous principles and tools, data-driven decision making, and right-sized solutions to eliminate waste and save our customers time and money. We will form a close working partnership with the Arizona Department of

Administration (AZ DOA) to provide high quality interpretation and translation services and the best value to the State. We provide highly relevant services on our program for the Department of State (DoS), Overseas Support and Administrative Services (OSAS) contract, valued at $100M, which includes a task order for translation and interpretation services at US Embassies around the world and in the United States. Under the DoS OSAS, we also provided translation and interpretation services in the Middle East most notably for peace talks between warring factions in Afghanistan. We also currently provide bilingual English-Spanish speakers at our

Tier 2 service desks that serve the Bureau of Indian Affairs (BIA) customer in various locations throughout Arizona.

For the AZ DOA Foreign Language Interpretation and Translation Services (FLITS) contract, Cayuse is teaming with our partner, Translingua, LLC. TransLingua was founded and incorporated in 1984 as a language school offering foreign language and English classes to individuals, private businesses, and government agencies. Over the years, TransLingua has expanded, and today they offer a full range of translation, localization, interpretation, transcription, proofreading & editing, desktop publishing and other language services.

TransLingua is a small, fully woman-owned and controlled company with 10 permanent staff covering offices in New York City and

Boulder, CO. They are a nationally certified Woman Business Enterprise (NWBOC – RWBE 14505), New York State WBE certified

(no. 203887280), and New York City WBE certified (MWCERT2018-12). As a small business, their flexibility and thoroughness have gained many loyal clients and numerous accolades, such as the 2018, 2019, & 2020 Readers Awards for Top Language Service

Provider by the New York and New Jersey Law Journals. Backed by strong communication and project management systems, TransLingua’s experience and flexibility enable our team to keep clients informed at all times on the progress of their projects and to deliver on time and within budget.

Together, Team Cayuse presents highly relevant past performance in foreign language interpretation and translation, with strict quality standards, and at the best value to the AZ DOA. In our combined 40 plus years of experience, Team Cayuse has worked with numerous government entities servicing immigrants and non-English speaking populations across the United States. This work has included translations for US Diplomats, legal proceedings, peace-makers, public service notices, press releases, election literature, public health notices, educational materials, and webinars; interpretations for local government and school district meetings, court hearings, legal depositions, conferences, webinars, hospitals; as well as audio and video productions for public announcements, broadcast news, and documentaries. This combined with our broader work in the private and public sector means that our in-house staff is familiar with these types of projects and knows how to manage them, and our linguists are well versed in the subjects concerning AZ DOA’s target audiences.

1.2 Place of Incorporation

Cayuse Government Services, LLC

112 North Curry Street

Carson City, NV, 89703

Arizona Department of Administration

State Procurement Office

1.3 Main Office Address

Cayuse Government Services, LLC

72632 Coyote Rd

Pendleton, OR 97801

1.4 Organizational Chart

1.5 Conflict of Interest Statement

Cayuse Government Services, LLC does not have any Conflict of Interest on this program.

1.6 Bankruptcy or Insolvency Statement

Cayuse Government Services, LLC has NOT filed (nor had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, nor has it undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors.

1.7 Security Exchange Commission Investigations Statement

Cayuse Government Services, LLC does NOT have any pending Securities Exchange Commission investigations involving Cayuse

Government Services, LLC.

1.8 Open or Pending Litigation Statement

Cayuse Government Services, LLC does NOT have any open or pending litigation initiated by Cayuse Government Services, LLC or where Cayuse Government Services, LLC is a defendant or party in any litigation that may have a material impact on Cayuse

Government Services, LLC’s ability to deliver the contracted Services.

1.9 Public Sector Open or Pending Litigation Statement

Cayuse Government Services, LLC does NOT have any open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client.

1.10 Public Sector Contracts Terminated for Cause

Cayuse Government Services, LLC has not had any public sector contracts terminated for cause or convenience.

1.11 Criminal or Civil Offense

Cayuse Government Services, LLC has not committed any criminal or civil offenses.

1.10 Arizona Business License

Cayuse’s Arizona business license is attached as “Cayuse_AZ State Certification of Registration.pdf”

1.11 Professional and Industry Licenses

Cayuse’s ISO 9001:2015 certification is attached as “Cayuse_ISO 9001 2015 Quality Certification.pdf”

Although the entity listed on the title page is Cayuse Native Hawaiian Veterans, the audit encompassed multiple sister companies.

Please note the companies listed in the audit on the last page include Cayuse Government Services, LLC.

Arizona Department of Administration

State Procurement Office

2.0 Company Experience

2.1 What market(s) are your current clients primarily in?

2.2 What experience do you have serving clients in business markets within the State of Arizona?

2.3 What is the range in size of your current clients?

2.4 Provide two (2) examples that exhibit your experience with Materials or Services for clients relevant to the Scope of Work? Provide supporting documentation as a separate attachment and title the document: “Attachment -

Company Experience”.

2.5 In the last five (5) years, did any of your clients cancel their contracts with your company? If “yes”, why? Please provide as much detail as possible.

2.6 With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over your competition?

Offeror Response:

2.1 Primary Markets

Team Cayuse’s clients are primarily in the Federal, State, Local, Tribal, and Territorial Markets.

2.2 Arizona Business Markets

For the Bureau of Indian Affairs, Cayuse provides bi-lingual service desk agents who provide Tier 2 support in both English and

Spanish on our Information Technology Support Service (ITSS) contract. We serve a large workforce of over 15,000 government and tribal employees located in urban and remote rural areas throughout the country. These services encompass Arizona, including the following 16 locations:

1. Coolidge, AZ

2. Dennehotso, AZ

3. Flagstaff, AZ

4. Fort Apache, AZ

5. Fort Yuma, AZ

6. Kaibeto, AZ

7. Kayenta, AZ

8. Kykotsmovi, AZ

9. Many Farms, AZ

10. Parker, AZ

11. Phoenix, AZ

12. Pinon, AZ

13. Red Valley, AZ

14. Sells, AZ

15. Supai, AZ

16. Tonalea, AZ

2.3 Range in Size of Current Clients

Cayuse clients range in size from 10 employees to upwards of 15,000 employees.

2.4 Project Examples

Department of State Overseas Support and Administrative Services – Cayuse

Cayuse provides the Department of State’s Office of Language Services (A/OPR/LS) Interpreter and Translation professionals also performing as Project Managers to facilitate delivery of (multitude) of foreign language interpreting and translating services for this office. We support the conduct of diplomatic and foreign affairs, assistance, and exchange activities of the State Department, the

White House, and other U.S. federal agencies. Our professionals have acted as the personal interpreters for the President and Vice-

Arizona Department of Administration

State Procurement Office

President and accompanying staff during White House international travel. Our services include over the phone, and through video interpretation, as well as in person interpretation. We are required to provide services within 24 hour notice as well as rush services for same-day notification requests. We also support the management/testing of 250 translation and interpretation staff as part of our contract.

For the Department of State Office of the Special Representative for Afghanistan, Cayuse’s interpretation and translation professionals are required to conform to high professional standards to facilitate the communication between the United States, foreign officials, and other third-parties in bilateral and multilateral meetings, consultations, receptions, conferences, and adjunct events. Specifically, they interpret in real-time sensitive diplomatic conversations, as well as translate documents from Pashto/Dari to English and from English to Pashto/Dari. Routinely, our interpreters and translators accompany the Special Representative for Afghanistan Reconciliation and his team domestically and internationally to countries including, that has been not limited to, Afghanistan, Pakistan, Qatar, Saudi

Arabia, and the United Arab Emirates. These services include over the phone, and through video interpretation, as well as in person interpretation.

Catholic Charities Community Services of the Archdiocese of New York (CCCS) - Translingua

TransLingua provides translation and in-person and remote (over the phone or video) interpretation services in all languages needed for immigration cases, including Mental Health Evaluations, Trial Preparation, etc. for the Catholic Charities Community Services of the Archdiocese of New York (CCCS).

Translation tasks involve translating asylum applications and accompanying documents. This includes legal paperwork, letters, and statements of support from family members, and it spans across a diverse range of languages, including Arabic, Bengali, Haitian

Creole, French, Russian, Spanish, Turkish, and Uzbek. The tasks here require linguistic expertise and cultural sensitivity to ensure accurate and culturally relevant translations.

Interpretation tasks involve providing interpretation services through phone (OPI) or video (VRI). These services are essential for asylum applicant intake meetings, trial preparation, hearings, and psychological evaluations. The languages covered include Arabic, Bengali, Dari, Farsi, Haitian Creole, Kaqchikel, French, Morre, Spanish, and more. The interpreters must be proficient in these languages and have the ability to facilitate clear communication in highly sensitive and critical situations.

Throughout the year, various projects require in-person interpretation and translation support in multiple languages. These tasks include languages such as Spanish, Haitian Creole, Dari, Farsi, Russian, and Ukrainian. The interpreters and translators will play a crucial role in facilitating communication during community events, informational meetings, and legal aid clinics, ensuring that immigrants in New York City and New York State receive the assistance and information they need in their native languages.

2.5 Contract Cancelations

In the past five years, none of our clients have canceled their contracts with Cayuse.

2.6 Relevant Trade and/or Professional Associations

Cayuse is a member of the American Translation Association (ATA). Membership in the ATA offers numerous advantages that can provide a competitive edge in the translation and interpretation field. ATA provides opportunities for professional growth, including access to conferences, workshops, and webinars for ongoing learning and networking, enhancing our skills and knowledge. ATA certification validates our proficiency and professionalism, bolstering our credibility with clients. Additionally, ATA membership facilitates networking within the industry, allowing us to connect with peers and potential clients, leading to collaborations and lucrative projects. Access to a wealth of resources, advocacy for our interests, the ability to display ATA's logo, specialization opportunities, and adherence to a strict code of ethics further distinguish us from competitors, ultimately fostering success and client trust.

3.0 Offered Languages

Offeror shall submit a summary list of languages offered, under Attachment 14, and the number of interpreters/translators available to offer each language. Attach additional pages if necessary.

Offeror Response:

A summary of languages offered is included under Attachment 14.

Arizona Department of Administration

State Procurement Office

4.0 Certificates/Licenses

Submit copies of all applicable certificates and licenses that support Offeror’s ability to provide the proposed Materials or

Services. At a minimum, this shall include all certifications and licenses referenced in the Solicitation Attachment -

Organization Profile.

Offeror Response:

Applicable Certifications and licenses referenced in the Organization Profile are attached as

• “FLITS Attachment 10_Cayuse_AZ State Certification of Registration.pdf”

• “FLITS Attachment 10_Cayuse_ISO 9001 2015 Quality Certification.pdf”

5.0 Financial/Accounting Information

Offeror must provide evidence of financial stability and capability to fund all costs associated with providing the relevant

Materials or Services throughout the term of the Contract. The latest two (2) years audited annual financial statements including total revenue, net income, and total assets must be submitted with the Offeror’s proposal. If audited financial data is unavailable, explain in full, the reason and provide the latest non-audited financial information including but not limited to balance sheet, income statement, as well as statements of cash flows, and change in financial position. Include information to attest to the accuracy of the information provided.

Offeror shall provide information regarding any irregularities that were discovered in any accounts maintained by the

Offeror on behalf of others. Describe the circumstances and disposition of the irregularities.

Offeror Response:

Cayuse Government Services, LLC (CGS) (CAGE: 926K1 UEID: GU9NV6LYDNM4) is a subsidiary of Cayuse Holdings, LLC, which is the parent organization for a family of companies that are wholly owned by the Confederated Tribes of the Umatilla Indian

Reservation (CTUIR), a federally recognized American Indian tribe. CGS is a Disadvantaged Business Enterprise (DBE) and a Small

Business established in 2018 to provide technology and business process services to government agencies, Because our business structure does not require audited financial statements for subsidiaries, we are providing audited financial statements for Cayuse

Holdings, LLC, which include CGS. Unaudited versions of CGS’ financial statements are available upon request.

Cayuse Holdings, LLC and its companies are long-time Government and commercial contractors, working on projects together since

2006. We maintain excellent financial history and performance in supporting Government programs. Cayuse is a profitable entity and maintains sufficient resources to support this contract.

Additionally, we have attached our Line of Credit Letter from Wells Fargo, demonstrating our capacity and resources to perform the entire scope of work required on the AZ DOA FLITS contract. Cayuse and its subsidiaries, including Cayuse Government Services, have a $15M revolving line of credit at Wells Fargo Bank. This credit line has been in good standing since its inception in 2019.

Cayuse’s accounting system has been deemed to be “Adequate” for accumulating and billing costs under Government contracts (Audit report no.: 4261-2020P17740006). In 2022, Cayuse recorded $73.9M in revenue.

Cayuse has not experienced any negative conditions (e.g., bankruptcy, settlements paid in the last five years, pending litigation, planned office closures, impending merger) that could impede our ability to provide these services.

These documents are attached as:

• FLITS Attachment 10_2021 Consolidated Cayuse Holdings LLC Audit Final.pdf

• FLITS Attachment 10_2022 Consolidated Cayuse Holdings LLC Audit Final.pdf

• FLITS Attachment 10_Cayuse_Line of Credit Letter.pdf