Attachment_10_Experience_and_Capacity_Response_Akorbi.pdf

Atachment 10: Experience and Capacity Response

1.0 Company Profile

1.1 Overview

Founded in 2003, Akorbi is the largest woman and minority owned/cer�fied company in the U.S., specializing in providing enterprise language solu�ons empowering companies to achieve success in the global economy. We focus on building compassionate human connec�ons through language and technology, helping organiza�ons connect with their employees, vendors, and customers in over 200 languages on a 24×7×365 basis, through any modality, from any loca�on.

Our customizable solu�ons include transla�on, localiza�on, proofreading, interpreta�on, mul�media, cultural consulta�on, and mul�lingual contact centers with business process outsourcing capabili�es.

Akorbi also has two patents pending for a revolu�onary technology pla�orm that allows users to request language services via phone, video or in-person scheduling, as well as to request document transla�on and localiza�on services, all with the click of a buton via a web, mobile or desktop applica�on called

ADAPT.

Since its incep�on, Akorbi has grown to become the largest minority/women-owned language service provider (LSP) in the United States. We atribute this success to priori�za�on of our rela�onships with our clients and provision of quality service that ensures their success.

We believe in customer-focused and quality-driven solu�ons and are always striving to con�nuously serve our clients beter. Suppor�ng this philosophy, Akorbi’s language solu�ons were designed to offer the following benefits to our clients:

• Outstanding Customer Service – rela�onships with our clients, along with customer service, are the fulcrum of our language transla�on company.

• Customiza�on – our transla�on processes are not fixed but flexible. Our clients’ individual needs are always taken into considera�on.

• Consistency – to ensure consistency, every project pertaining to your account is assigned to the same internal produc�on team and a dedicated project manager.

• Cost-Savings – discounts are provided that ensure that the more work (including high-volume projects) a client does with us the more return on investment they receive.

• Cer�fied Quality – Akorbi holds several highly audited cer�fica�ons including ISO 9001:2015, ISO

13485:2016, ISO 17100:2015, ISO 27001:2013.

• Scalability – Akorbi’s agile business prac�ces allow it to have the scalability to handle a large volume of projects. Akorbi is one of the top providers of linguis�c services for both large and small organiza�ons.

• Compliance – Akorbi has a very clear understanding of compliance regula�ons, and we value our clients’ privacy and security and maintain compliance with strict regula�ons including HIPAA, PHI, Centers for Medicare and Medicaid Services (CMS) and the Affordable Care Act (ACA), to name a few.

1.2 Loca�on

Akorbi is the largest woman-owned US-based language service provided headquartered in Plano, Texas.

1.3 Main Office

Headquarters Address: 2901 Dallas Pkwy. Suite 125. Plano, TX 75093

1.4 Organiza�onal Chart

Please see atached Akorbi Organiza�on Chart.

Point of Contact for Bid Submital: Jason Selden, Director of Strategic Accounts, jselden@akorbi.com

1.5 No Conflict of Interest

Akorbi and its stakeholders have no conflict of interest with any State en�ty and/or State employee.

1.6 No Bankruptcy

Akorbi has never filed (or has filed against) any bankruptcy or insolvency proceedings.

1.7 No SEC Inves�ga�ons

Akorbi has no pending inves�ga�ons with the Security Exchange commission.

1.8 No Pending Li�ga�ons

Akorbi has no pending li�ga�ons.

1.9 No Pending Li�ga�ons with Public Sector

Akorbi has no pending li�ga�ons with a public sector client.

1.10 No Contracts Terminated – Public Sector

Akorbi has had no public sector contracts terminated for cause or convenience.

1.11 No Criminal or Civil Offense

Akorbi has had no criminal or civil offenses to report.

1.12 Business License

Please see atached.

1.13 Cer�fica�ons

Akorbi holds several highly audited cer�fica�ons including ISO 9001:2015, ISO 13485:2016, ISO

17100:2015, ISO 27001:2013.

2.0 Company Experience

2.1 What market(s) are your current clients primarily in?

Akorbi primarily supports eCommerce, finance, and health care markets, but we also provide services to clients in a wide range of ver�cals, including government, legal, marke�ng, educa�on, life sciences, manufacturing, and food/beverage.

2.2 What experience do you have serving clients in business markets within the State of Arizona?

Akorbi supports many clients in Arizona, including but not limited to, Mercy Care, Denova Collabora�ve Health, American Vision Partners, Hanger, and Aetna.

mailto:jselden@akorbi.com

2.3 What is the range in size of your current clients?

Akorbi’s clients range in size from serving small non-profit organiza�ons, with 10-15 staff members, to serving na�onal healthcare and financial ins�tu�ons, with over 200,000 employees.

2.4 Provide two (2) examples that exhibit your experience with Materials or Services for clients relevant to the Scope of Work.

Please see atached 2 reference leters.

2.5 In the last five (5) years, have any of your clients cancelled their contracts with your company?

Akorbi is proud to state that is has not had any client contracts cancelled in the last five years.

2.6 With what relevant trade and/or professional associa�ons are you involved? How does this par�cipa�on give you an advantage over your compe��on?

Akorbi is a corporate-level member of the Arizona Translators & Interpreters, Inc. (ATI). This organiza�on has enabled Akorbi to foster strategic partnerships with many linguis�c resources which, in turn, has allowed our firm to become a trusted advisor and colleague to many of the State’s most recognized translators and interpreters.

Akorbi is also an ac�ve member of Globaliza�on and Localiza�on Associa�on (GALA) and Nimdzi, both of which provide access to exper�se in industry trends, market analyses, technologies, and best prac�ces in the language service sector.

Further, Akorbi’s CEO, Claudia Mirza, sits on the board of the United States Hispanic Business Council (USHBC). USHBC is instrumental in advancing Hispanic entrepreneurship, economic growth, and success.

It provides for pla�orm to give a voice to Hispanic-owned business.

3.0 Offered Languages

Please see Atachment 14 – Offered Languages

4.0 Cer�ficates/Licenses

The below list represents current cer�fica�ons:

• ISO 9001:2015 Cer�fica�on; Scope: Provision of transla�on, interpreta�on, and localiza�on

• ISO 13485:2016 Cer�fica�on; Scope: Language transla�on and related services for the medical device industry including forma�ng desktop publishing and transla�on quality review

• ISO 27001:2013 Cer�fica�on; Scope: Informa�on security management system (ISMS)

• ISO 17100:2015 Cer�fica�on; Scope: Provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality transla�on service

• NMSDC Cer�fica�on: Na�onal Minority Supplier

• WBENC Cer�fica�on: Na�onal Women’s Business Enterprise

5.0 Financial/Accoun�ng Informa�on

Please see atached 2021 and 2022 financial statements.