Attachment 6-USAG ST BASOPS FY26 Annex I_AFHGFOQ.docx

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This is a Performance Work Statement (PWS) Annex I for Army Family Housing (AFH) Facility Management and Base Operations Support (BASOPS) at United States Army Garrison (USAG) Stuttgart, effective July 13, 2026.

The contractor is responsible for comprehensive facility management services covering all government-owned Army Family Housing units and General Flag Officer Quarters (GFOQ) across four locations: Panzer Kaserne, Patch Barracks, Robinson Barracks, and Kelley Barracks. Key service areas include: (1) Pre-Termination and Move-Out Services—conducting pre-termination inspections with residents present, final termination inspections, and documenting occupant-caused damage; (2) Between-Occupancy Maintenance (BOM)—completing all standard maintenance and deep cleaning tasks within ten business days to achieve "Move-In Ready" condition, with a 95% first-pass yield requirement and liquidated damages of $425 per calendar day for late deliveries; (3) Occupied Unit Services—performing on-demand maintenance for residents with Priority 1, 2, and 3 response times; and (4) Move-In and Resident Assignment Services—conducting assignment inspections and providing complete re-keying of units. The contractor must maintain 100% inspection capacity to perform all government-scheduled inspections without missed appointments. All work must comply with AR 420-1 and DA PAM 420-1-1, be documented in Enterprise Military Housing (eMH) and General Fund Enterprise Business System (GFEBS), and meet detailed cleaning standards outlined in technical exhibits. Major repairs requiring timeline extensions (interior painting, floor refinishing, carpet replacement, or subfloor repair) receive three to five additional business days beyond the standard ten-day BOM period. The contractor bears responsibility for post-work site cleanup as an included cost within the Firm-Fixed-Price items and must obtain eMH system access within 30 business days of contract award.

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Annex I

Performance Work Statement (PWS) Base Operations (BASOPS)

Facility Management for Army Family Housing (AFH)

July 13, 2026

Table of Contents

1GENERAL INFORMATION.4
1.1Overview.4
1.2Work Management and Control4
1.2.1Primary Systems of Record4
1.2.2Governing Procedures and Hierarchy4
1.2.3Regulatory Compliance4
1.2.4Reporting Requirements5
1.2.5Post-Work Site Cleanup5
2PRE-TERMINATION AND MOVE-OUT SERVICES6
2.1Inspection Scheduling and Capacity6
2.2Pre-Termination Inspection (PTI)6
2.3Final Termination Inspection7
3BETWEEN-OCCUPANCY MAINTENANCE (BOM)7
3.1Standard BOM Scope and Timeline7
3.2Major Repairs and BOM Timeline Extensions7
3.3The Turn-Back Inspection (TBI)8
3.4Failed Turn-Back Inspections8
3.5Expedited Between-Occupancy-Maintenance (BOM)9
3.6Final Unit Security and Handoff Procedures9
4OCCUPIED UNIT SERVICES & RESIDENT SUPPORT9
4.1On-Demand Maintenance (DMOs) for Occupied Units9
4.2Resident Access and Customer Notification10
4.3Appliance Repair Coordination Protocol10
4.4Housing DMO & Tenant Damage Field Guide10
5MOVE-IN AND RESIDENT ASSIGNMENT SERVICES10
5.1Assignment Inspection10
5.2Locks and Keys at Assignment11
6OTHER SUPPORT & SPECIAL SERVICES11
6.1Vacant Unit Inspections (On-Demand)11
7PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX.12
8DELIVERABLES13
9TECHNICAL EXHIBITS.14
9.1TE-I-01 – Army Family Housing (AFH) Inventory and Space Assignment14
9.2TE-I-02 – Standard BOM Task List15
9.3TE-I-03 – BOM Cleaning and Finalization Standards17
9.4TE-I-04 – BOM Pricing and GFEBS Execution Model20
9.5TE-I-06 – Housing DMO & Tenant Damage Field Guide21
9.5.11.0 Electrical & Systems21
9.5.22.0 Plumbing & Water Systems22
9.5.33.0 Finishes, Doors, & Windows23
9.5.44.0 Cabinetry & Countertops24
9.5.55.0 Flooring24
9.5.66.0 General Cleaning & Debris25
9.5.77.0 Exterior & Miscellaneous26

GENERAL INFORMATION.

Overview.

All Family Housing at USAG Stuttgart (including units at Panzer Kaserne, Patch Barracks, Robinson Barracks, and Kelley Barracks) is Government-owned. This encompasses all housing units, associated exterior facilities (such as playgrounds and recreation areas), utility connections to each building, and facilities supporting administrative or commercial functions.

The Contractor is responsible for inspecting, repairing, and maintaining all existing Family Housing units and structures, as documented in real property records. This includes General Flag Officer Quarters (GFOQ).

Housing stock varies, with buildings constructed between the 1950s and 2016, and many units have undergone renovations ranging from minor repairs to major overhauls.

Housing consists of both apartment buildings (the majority) and single-family homes.

Services include maintenance and repairs performed during Between Occupancy Maintenance (BOM) periods.

This PWS does not apply to Unaccompanied Housing (UH).

Work Management and Control Primary Systems of Record The Contractor shall prepare, submit, and maintain all records in two primary systems:

1. Enterprise Military Housing (eMH): The Army's official housing database. The Contractor shall use eMH for all housing-specific actions, including retrieving inspection schedules and resident contact information.

2. General Fund Enterprise Business System (GFEBS): The official system for all work orders and financial transactions.

The Contractor is responsible for obtaining access to eMH within 30 business days and adhering to all data entry requirements for both systems as defined in the Overarching PWS and its TEs.

Governing Procedures and Hierarchy All work performed under this Annex shall be executed in strict accordance with the administrative, management, and procedural requirements detailed in the Overarching PWS (Annex A). The Overarching PWS establishes the single, authoritative source for all contract-wide procedures, including response times, quality, and safety. Furthermore, all applicable Technical Exhibits and Deliverables listed in Annex A are hereby incorporated by reference and shall apply with full force to all work under this Annex I.

Regulatory Compliance The Contractor shall comply with all applicable U.S. and Host Nation laws, as well as Army regulations such as AR 420-1 and DA PAM 420-1-1 (Army Family Housing Program).

Reporting Requirements

a. Ad-Hoc Reports (Deliverable I-001): For any reporting requirement not covered by another deliverable, the Contractor shall provide the requested data to the COR NLT two (2) business days after the request.

b. Standard Documentation: All work performed, whether as a BOM or a standard DMO, shall be documented in GFEBS and on the GSP in accordance with the standard procedures detailed in TE-A-09 and TE-A-11.

Post-Work Site Cleanup The Contractor shall be responsible for performing cleanup of the work site after the completion of all maintenance or repair tasks performed under this contract.

a. Standard of Cleanliness: At a minimum, the work area shall be restored to a condition equal to or better than its pre-work state. This includes, but is not limited to, the removal of all associated tools, equipment, packaging, scrap materials, dust, and debris generated by the work.

b. Included Cost: This post-work cleanup is considered an integral and non-severable part of the maintenance or repair task itself. The Government will not issue a separate work order or make any additional payment for post-work site cleanup. The cost for performing these cleanup activities is included in the FFUP for the associated task.

c. Work Completion: A work order shall not be considered complete, and is not eligible for close-out, until all required post-work site cleanup has been performed to the satisfaction of the Government.

PRE-TERMINATION AND MOVE-OUT SERVICES

This section governs all activities associated with a resident's vacating process, from the initial pre-termination inspection through the final key turnover. The goal is to provide a smooth and predictable out-processing experience for the tenant and to accurately document the condition of the housing unit to prepare for the Between-Occupancy-Maintenance (BOM) phase.

Inspection Scheduling and Capacity

a. Scheduling Authority: The Military Housing Office (MHO) is the sole authority for scheduling all housing inspections within the eMH system.

b. Performance Standard (Inspection Capacity): The Contractor shall provide a sufficient number of certified inspectors to perform 100% of all inspections as scheduled by the Government in eMH. The Contractor is responsible for managing its workforce to meet the fluctuating demands of the seasonal Permanent Change of Station (PCS) cycle, including any unexpected surges.

c. Appointment Commitments and Penalties: All appointments, scheduling windows, and notifications under this Annex shall be governed strictly by the Work Scheduling Calendar and Appointment Confirmation rules established in the Overarching PWS (Annex A), Section 3.4.4:

1. If the Contractor fails to appear for a scheduled, confirmed appointment, the Government shall assess a Contractor No-Show Surcharge deduction against the monthly invoice in accordance with Annex A, Section 3.4.4.d.

2. If a soldier/tenant fails to appear for a scheduled, confirmed appointment, the Contractor is authorized to bill a single Missed Appointment / No-Access Trip Charge (FFPI-101) under the Price Schedule, in accordance with the verification and billing procedures established in Annex A, Section 3.4.4.c.

Pre-Termination Inspection (PTI)

a. Purpose: In accordance with AR 420-1, the Contractor shall conduct a Pre-Termination Inspection (PTI) with the resident present. The purpose of this inspection is to assess the unit's condition, identify any occupant-caused damage beyond normal fair wear and tear, and provide the resident with a clear list of cleaning and repair expectations prior to their final departure.

b. Procedure: All PTIs shall be conducted using the official checklist generated within the eMH system. The Contractor's inspector shall bring a list of all open GFEBS maintenance work orders for the unit to the inspection to avoid duplicating existing deficiencies.

c. Damage Identification: The Contractor's primary responsibility during the PTI is to identify and document potential liabilities. For any damage exceeding fair wear and tear, the Contractor shall document the issue with detailed notes and photographs and provide this documentation immediately to the attending MHO representative, who is responsible for initiating any required statement of charges.

d. Exception for Short-Notice Departures: In the event a resident/soldier is required to depart on short notice for operational reasons and cannot conduct a scheduled PTI, the Military Housing Office (MHO) or the soldier's Unit leadership may authorize a "key drop-off." In these specific cases, the PTI is waived, and the Contractor shall perform an Unaccompanied Final Inspection after the resident has vacated. The results of this unaccompanied inspection, including documentation of any occupant-caused damages, will be provided to the MHO or Unit leadership for their records and disposition.

e. Documentation (Deliverable C-002): The Contractor shall obtain the required digital or physical signatures on the official checklist at the conclusion of any inspection (PTI, Unaccompanied Final, etc.). A complete, legible copy of the signed checklist shall be uploaded to the designated Government systems (eMH and GSP) in accordance with the timelines and formats established for the Completed Inspection Checklists deliverable.

Final Termination Inspection

a. Purpose: The Final Termination Inspection is the Government's official acceptance of the keys and possession of the unit from the resident.

b. Contractor's Role: The Contractor shall perform the Final Termination Inspection on behalf of the Government if a Government MHO employee is unavailable. When performing this function, the Contractor acts as the official agent of the MHO.

c. BOM Initiation: The BOM period and timeline officially begin at 0730 on the first business day following the successful completion of the Final Termination Inspection.

BETWEEN-OCCUPANCY MAINTENANCE (BOM)

This section governs the process of preparing a vacant housing unit for its next occupant. The Contractor shall perform all required maintenance and cleaning to return the unit to a "Move-In Ready" standard.

Standard BOM Scope and Timeline

a. Definition of Standard BOM: A Standard BOM encompasses all routine maintenance, preventative maintenance (PM), and deep cleaning required to prepare a unit. The exact scope of a Standard BOM is defined by the mandatory tasks listed in TE-I-02 (Standard BOM Task List) and the cleaning standards in TE-I-03 (BOM Cleaning Standards).

b. FFUP: All work classified as a Standard BOM shall be executed under the pre-priced, FFUP for housing turnovers. The Contractor is prohibited from billing additional DMOs for any task included on the TE-I-02 or TE-I-03 checklists during the BOM period.

c. The 10-Day Timeline: The Contractor shall complete all Standard BOM tasks and present the unit to the Government as 100% "Move-In Ready" no later than ten (10) business days after the BOM period officially begins (as defined in PWS 2.3.c).

Major Repairs and BOM Timeline Extensions

a. Definition: "Major Repairs" are significant, non-routine tasks that fall outside the scope of Standard BOM (e.g., full floor replacement, major water damage remediation, or full interior painting).

b. Notification: If the Contractor identifies the need for Major Repairs, they shall immediately notify the COR.

c. Approved Time Extensions: The standard 10-day BOM timeline shall only be extended if the COR formally approves a Major Repair. In accordance with DA PAM 420-1-1, the following non-cumulative time extensions will be added to the baseline 10-day schedule. The single longest applicable extension will apply.

Additional Approved Task
Additional Business Days Allowed
Total Allowable BOM Time
Complete Interior Painting
5 Days
15 Days
Complete Floor Refinishing (Sanding and Sealing)
5 Days
15 Days
Complete Carpet Replacement
3 Days
13 Days
Subfloor Repair or Replacement
3 Days
13 Days

d. Other Extensions: Any other circumstances requiring an extension, such as asbestos abatement or structural repairs, require formal, written approval from the KO/COR and are outside the scope of these standard extensions.

The Turn-Back Inspection (TBI)

a. Purpose: The TBI is the joint inspection where the Contractor formally presents the completed unit to the Government (MHO/COR) for acceptance.

b. Quality Standard (First-Pass Yield): The Contractor is expected to deliver a clean and completed unit. The unit must pass the Government's QA inspection on the first attempt, in accordance with the 95% First-Pass Yield acceptable quality level.

c. Punch-List Deficiencies: If the Government inspector identifies minor deficiencies (e.g., a missed cleaning spot, a loose hinge) during the TBI, the Contractor's representative shall immediately correct the deficiency on-site while the inspector is present. If the deficiency cannot be corrected immediately, the unit fails the TBI.

Failed Turn-Back Inspections If a housing unit fails the Turn-Back Inspection (TBI), the Contractor shall have one (1) business day to correct all identified deficiencies and re-present the unit for a second inspection. If the unit fails the TBI and, as a result, the original BOM timeline is not met, the Contractor is in breach of the timeline performance standard.

Therefore, in addition to any remedies available under the Inspection of Services clause, the Government shall be entitled to assess liquidated damages for each day the unit is late, as defined and specified in the Performance Requirements Summary (PRS) Matrix.

Expedited Between-Occupancy-Maintenance (BOM)

a. Definition: At its sole discretion, the Government may order an "Expedited BOM" for units that must be returned to service faster than the standard 10-day timeline.

b. Performance Standard: When an Expedited BOM is ordered, the Contractor shall provide all necessary resources (overtime, additional crews) to complete all Standard BOM tasks and present the unit for the Turn-Back Inspection within four (4) business days.

c. Pricing: This premium service shall be ordered by adding the separate, FFPI "Expedited BOM Surcharge" line item from the contract Price Schedule to the BOM work order. This surcharge is a single, fixed price paid in addition to the "Standard BOM (All-Inclusive)" price and covers all costs associated with the schedule acceleration. An Expedited BOM cannot be ordered if Major Repairs requiring a time extension are also authorized.

Final Unit Security and Handoff Procedures Prior to scheduling the Turn-Back Inspection (TBI), the Contractor shall perform the following final actions to ensure the unit is secure and ready for Government acceptance.

a. Securing Exterior Openings: The Contractor shall inspect all exterior openings of the housing unit, including crawlspace vents, utility penetrations, and any temporary closures. All such openings shall be properly closed and permanently sealed against weather and pest intrusion.

b. Fire Extinguisher Scope Clarification: The inspection, service, and replacement of residential fire extinguishers is not part of the BOM scope. This service is governed by PWS Annex H (Facility Maintenance). The Contractor's only responsibility is to ensure that any Government-furnished extinguishers are present in the unit at the time of the TBI.

OCCUPIED UNIT SERVICES & RESIDENT SUPPORT

This section governs all maintenance and support activities performed for occupied Army Family Housing (AFH) and General Flag Officer Quarters (GFOQ). The primary goal is to provide timely and professional service that minimizes disruption to residents and maintains units in a high state of readiness.

On-Demand Maintenance (DMOs) for Occupied Units The Contractor shall perform all unscheduled maintenance and repair services for occupied units in response to a resident-generated Demand Maintenance Order (DMO).

a. Scope: The scope includes, but is not limited to, emergency life-health-safety (LHS) conditions (e.g., no heat, major leaks), routine repairs (e.g., clogged drains, broken fixtures), and component replacements as defined in the DMO/PWO Boundary Matrix.

b. Governing Procedures: All response times, work procedures, and documentation shall be governed by the standards for Priority 1, 2, and 3 work established in the Overarching PWS (Annex A) and its PRS Matrix.

Resident Access and Customer Notification

a. Scheduling: The Contractor shall coordinate all service appointments directly with the resident.

b. No Access Procedure: If a resident is not home for a scheduled appointment, the Contractor shall affix a "Not at Home" notice to the primary entrance door. This notice must detail the date/time of the attempt, the work order number, and clear instructions for the resident to reschedule. After three (3) unsuccessful attempts to gain access for a single work order, the Contractor shall cease further attempts and formally notify the COR and the MHO for disposition.

Appliance Repair Coordination Protocol The repair of all Government-furnished appliances is performed under a separate contract. The Contractor's Help Desk shall handle all appliance-related service requests in strict accordance with the Appliance Repair Coordination Protocol as defined in the Overarching PWS (Annex A), Section 3.4.2.4.

Housing DMO & Tenant Damage Field Guide The Contractor shall utilize TE-I-06 as the definitive, binding guide for classifying all housing repairs. This exhibit establishes the objective boundaries between routine "Fair Wear and Tear" maintenance (which is the financial responsibility of the Landlord/Contractor under standard BOM or routine DMO services) and "Tenant-Caused Damage" (which is billable as a separate line item). The Contractor is strictly prohibited from billing the Government for any task classified in TE-I-05 as a "Standard BOM Task" as a separate on-demand charge.

MOVE-IN AND RESIDENT ASSIGNMENT SERVICES

This section governs the final phase of the housing turnover process: the official assignment of a completed, "Move-In Ready" unit to the incoming resident.

Assignment Inspection

a. Purpose: The Assignment Inspection is the formal walk-through where the Contractor and the incoming resident jointly document the condition of the unit at the time of occupancy. This inspection serves as the baseline for assessing the unit's condition at the resident's future move-out.

b. Contractor's Role: The Contractor shall perform the Assignment Inspection with the new resident using the official checklist generated within the eMH system. The Contractor shall identify the location and operation of all key housing systems, including main water and electrical shut-offs, and explain the process for placing a service request for on-demand maintenance.

c. Documentation: The Contractor shall document any minor deficiencies identified by the resident during the inspection (e.g., cosmetic paint scuffs from the move-in) and upload the completed and signed checklist to eMH and the GSP in accordance with the deliverable requirements.

Locks and Keys at Assignment The Contractor is responsible for the complete re-keying of the unit prior to the Assignment Inspection.

a. Re-Keying: Upon completion of the BOM, the original lock core for the main dwelling unit door must be replaced or re-keyed.

b. Key Package (Deliverable I-003): The Contractor shall deliver a complete, labeled set of all required keys to the Military Housing Office (MHO) prior to the scheduled Assignment Inspection. The MHO will issue the keys to the resident. This key package shall include, at a minimum:

1. Four (4) keys per re-keyed primary lock.

2. Two (2) mailbox keys.

3. One (1) key for each locking window.

4. Two (2) keys for each balcony door.

5. One (1) key for the master bedroom door.

c. Lost Key Notification: The Contractor shall immediately notify the MHO via email if a Master Key or an original core lock is lost during the maintenance or re-keying process.

OTHER SUPPORT & SPECIAL SERVICES

This section covers tasks that fall outside the standard occupied and turnover maintenance workflows.

Vacant Unit Inspections (On-Demand) The Contractor shall perform ad-hoc inspections of designated vacant quarters as directed by the COR.

a. Scope: This task is separate from the BOM process and is used to monitor the condition of units that are vacant for extended periods. The Contractor shall inspect for any issues affecting operation, condition, or habitability, such as pest intrusion, water leaks, or security issues.

b. Execution: The Government will provide a list of units to inspect. The Contractor shall complete the inspections and upload all findings and documentation to eMH within five (5) business days of tasking.

PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX.

This table summarizes the most critical performance standards for Annex I. All general DMO response times and GFEBS documentation metrics are governed exclusively by the Overarching PRS in Annex A.

Required Service
PWS Paragraph
Performance Standard
Maximum Allowable Deviation (AQL)
Liquidated Damages (Per Day)
Housing Inspection Capacity
2.1.b
The Contractor shall provide sufficient certified inspectors to perform 100% of all inspections as scheduled by the Government in the eMH system, including peak-season surges.
100% Compliance. Zero contractor-missed or cancelled appointments are permitted.
N/A
BOM Completion Timeline
3.1.c
The housing unit must be presented to the Government as "100% Move-In Ready" on or before the 10-day completion deadline.
99% Compliance. No more than 1% of all BOMs may fail to be presented for the final Turn-Back Inspection on time.
$425.00 per calendar day
BOM First-Pass Yield (Quality)
3.3.b
All tasks on the Standard BOM Checklist must be completed correctly. The unit must pass the Government's Turn-Back Inspection on the first attempt.
95% Compliance. No more than 5% of presented units may fail the first Turn-Back Inspection due to incomplete or deficient checklist items.
N/A

DELIVERABLES

The Contractor shall provide the deliverables listed in the table below in accordance with the specified timelines, frequencies, and formats. Unless otherwise directed by PWS or the Contracting Officer’s Representative (COR), all deliverables shall be submitted electronically. The primary method of submission and official archive for all contract deliverables is Government SharePoint (GSP), as governed by TE-A-11.

The Contractor is responsible for tracking all deliverable deadlines. The Government's acceptance of a deliverable does not relieve the Contractor of their responsibility for the accuracy and completeness of the submitted data or their obligation to meet all performance standards defined in this contract.

Deliverable #
PWS Paragraph
Deliverable Description
Frequency
Due Date
Media
I-001
1.2.4
Ad-Hoc Data Reports
As Required
NLT 2 business days after request
Email / MS Excel
I-002
2.2 & 5.1
Completed Inspection Checklists
As Required
Within 2 business days of inspection
eMH / PDF
I-003
5.2.b
Key Control Package
Per BOM
Prior to the scheduled Assignment Inspection
Physical Keys

Annex C - Unaccompanied Housing Management Service PWS, Stuttgart BASOPS

Annex I (414) – Facility Management for AFH PWS, USAG Stuttgart

TECHNICAL EXHIBITS.

TE-I-01 – Army Family Housing (AFH) Inventory and Space Assignment

1.0 Purpose

This Technical Exhibit and its associated data file provide the official inventory for all Army Family Housing (AFH) and General Flag Officer Quarters (GFOQ) covered under this Annex.

2.0 Content and Format

The complete data is contained in the separate file titled "TE-I-01_AFH_Inventory_and_Space_Assignment.xlsx". This file details the comprehensive list of all housing units by building, location, and type, and provides additional details regarding space assignments.

3.0 Use and Application

This inventory serves as the definitive scope of all facilities covered under this Annex and shall be used by the Offeror as the primary basis for developing their FFIP proposals for all recurring services, including the per-unit price for Between-Occupancy-Maintenance (BOM).

Disclaimer: The Government makes no guarantee, express or implied, regarding the actual number of units that will require service in any given period. The inventory represents the total population of assets, not a forecast of future workload. The Offeror is responsible for pricing the inherent risk of workload variability.

TE-I-02 – Standard BOM Task List

1.0 Purpose

This Technical Exhibit provides the master checklist of all standard tasks that must be completed during every Between-Occupancy-Maintenance (BOM) period. The completion of every applicable task on this list is included in the single, all-inclusive Firm-Fixed-Price-Item (FFPI) for a standard BOM turnover.

2.0 General Standard of Performance

All tasks listed below shall be performed to bring the housing unit to a "Move-In Ready" standard, as defined in this PWS and its associated documents. For all tasks marked "Clean," the Contractor shall adhere to the detailed procedures and quality standards outlined in TE-I-03, "BOM Cleaning and Finalization Standards."

3.0 Standard BOM Checklist

Category
Task ID
Task Description
1.0 GENERAL & SAFETY
1.1
Standalone Smoke/CO Detectors: Test all local, single-station (non-system connected) smoke and Carbon Monoxide (CO) detectors. Replace batteries as required. If a unit is defective, replace it with a new, matching standalone unit. (Note: This task is limited to standalone, local devices. Any smoke detectors hardwired into a central building-wide Fire Alarm Control Panel (FACP) are the sole responsibility of the F-OPS contractor and are excluded from this scope).
1.2
Verify doorbell and intercom systems are functional.
1.3
Ensure all windows and doors, including balcony doors, lock and latch securely.
1.4
Replace all non-functional light bulbs, ensuring uniform color in each fixture.
1.5
Perform initial pest extermination and remove any dead insects found.
2.0 KITCHEN
2.1
Oven/Stove: Deep clean interior, racks, and door glass (inside and out). Pull unit out to clean floor and walls behind/beside it.
2.2
Refrigerator: Deep clean all interior/exterior surfaces, including door gaskets. Pull unit out to clean floor and walls behind/beside it.
2.3
Dishwasher: Deep clean interior, exterior, and door gasket.
2.4
Range Hood: Deep clean all surfaces, remove and clean/replace filter.
2.5
Cabinets/Counters: Wash all surfaces. Remove drawers to clean frames/rollers. Remove all old shelf paper.
2.6
Sink/Faucet: Deep clean and polish. Perform minor repairs (replace aerator/washer).
3.0 BATHROOMS
3.1
Fixtures: Deep clean and disinfect toilet, tub, shower, and sink to remove all lime, soap, and mildew residue.
3.2
Caulking: Inspect all caulking around tubs, showers, and sinks. The standard for acceptance is a clean, uniform, and continuous seal. If the caulk is cracked, peeling, missing, or is permanently stained/mildewed beyond a like-new appearance, the Contractor shall completely remove and replace the entire bead with new, mold-resistant silicone sealant. This complete replacement is part of the Standard BOM FFPI.
3.3
Hardware: Clean and polish all towel rods, paper holders, and grab bars.
3.4
Mirror/Medicine Cabinet: Clean all surfaces streak-free.
4.0 INTERIOR FINISHES
4.1
Walls/Ceilings: Clean all surfaces to remove cobwebs, dust, and minor smudges. Patch minor nail holes and perform touch-up painting.
4.2
Doors: Wash all doors, jambs, and hardware.
4.3
Floors: Professionally steam clean all carpets and deep clean all hard-surface floors. This task includes cleaning only. The replacement of any flooring, including room or stair carpet, due to end-of-life condition or damage, is not part of the Standard BOM scope and must be authorized as a separate, billable line item.
4.4
Baseboards: Clean and remove all scuffs and old wax.
4.5
Windows: Clean all interior/exterior glass, tracks, sills, and frames. Clean and reinstall all window screens.
5.0 UTILITY & EXTERIOR
5.1
Clean washer/dryer surfaces and vent line: The Contractor shall professionally clean the entire dryer vent line from the appliance connection to the exterior termination point, unless a dated service tag is physically present on the unit indicating the annual PM was completed within the last six (6) months. The contractor shall document the status (cleaned or verified) on the work order.
5.2
Radiators/AC Units: Dust and wash all units and covers, including fins.

HVAC: Perform a basic function test of the thermostat and verify that the unit cycles on for both heating and cooling. If any system deficiency is identified, the Contractor shall immediately report it to the Help Desk to be routed as a separate DMO under Annex H.

5.3
Storage/Basement: Remove all bulk trash and debris left by the previous occupant. Sweep floors.
5.4
Patio/Balcony: Sweep and clean all surfaces. Clean balcony drain.
6.0 GFOQ-SPECIFIC TASKS
6.1
Area Rugs: Thoroughly clean all area rugs using a carpet shampooing system, including mandatory deodorizing and steam cleaning.
6.2
Exterior Structure: Remove all mud, visible stains, and cobwebs from the exterior siding and surfaces.
6.3
Paved Surfaces: Remove fresh oil spots/stains from driveways and patios. Remove all weeds from pavers.
6.4
Power Washing: Power wash all sidewalks, driveways, patios, garage doors, and fences associated with the single house unit.
6.5
Curtains: Dry-clean all Government-provided curtains.

TE-I-03 – BOM Cleaning and Finalization Standards

This Technical Exhibit provides the detailed, mandatory cleaning and finalization standards for all Between-Occupancy-Maintenance (BOM) work. The requirements herein define the "Move-In Ready" condition that the Contractor must achieve for every housing unit.

a. General Standard For the purpose of this contract, the term "clean" is defined as being completely free of all dirt, dust, lint, stains, streaks, film, tape residue, grease, mildew, food particles, fingerprints, and any other foreign matter. All work shall result in a uniform, aesthetically pleasing appearance.

b. Detailed Task Standards The Contractor shall perform all cleaning and finalization tasks in accordance with the detailed procedures listed in the sections below.

2.0 Initial Procedures

· Bulk Item Removal: The Contractor shall remove all items left in the quarters by the vacated resident and dispose of them at the nearest trash island. This includes storage lockers/cages, common areas in basements, stairwells, attics, porches, patios and balconies.

· Initial Pest Extermination: The Contractor shall identify any active insect or pest issues upon taking possession of the unit. If pests are present, the Contractor shall immediately coordinate with the designated Installation Pest Management contractor (as defined in Annex M) to perform a treatment service prior to the start of cleaning. The removal of dead insects found during cleaning is the responsibility of the BOM contractor.

· Garbage and Recycling Bins: Trash cans inside the unit shall be emptied and cleaned with a disinfectant solution. Exterior trash cans and enclosures shall be cleaned of all dirt, debris, mold, and organic materials.

3.0 Appliance and Fixture Standards

· Stove/Cooktop: Accessible areas shall be cleaned inside and outside to remove grease, dust, rust, and food. The double pane glass of the oven door shall be opened to clean both glasses in and outside. The appliance will be moved to clean the areas under, behind, and on either side.

· Refrigerator: Exterior and interior surfaces, including accordion door folds, shall be free of grease, food particles, and stains. The front kickplate/grate shall be removed to clean dust and debris from underneath.

· Dishwasher: Dishwashers shall be emptied and cleaned inside and outside, particularly the gaskets. All components that can be removed without tools shall be removed, cleaned and remounted.

· Washer and Dryer: Washers and dryers shall be cleaned to remove dust and lint. Components that can be removed without tools shall be removed, cleaned, and remounted. The Contractor shall also clean valves and cords and ensure all are leak free. All lint and debris shall be removed from the vent and tubing using professional vent cleaning equipment, in accordance with the conditional requirements outlined in TE-I-02, Task 5.1.All lint and debris shall be removed from the vent and tubing using professional vent cleaning equipment, in accordance with the conditional requirements outlined in TE-I-02, Task 5.1..

· Appliance Connections: All appliance connections shall be secure and leak-free.

4.0 Room Surfaces and Components

· Cabinets, Closets, Shelves, Countertops: All surfaces shall be washed and cleaned. Drawers shall be completely removed to allow cleaning of frames and rollers. All old shelf paper, tape, staples, and tacks shall be removed.

· Kitchen, Bathrooms, Laundry Rooms: All fixtures (bathtubs, sinks, medicine cabinets, toilets, showers, drains, mirrors, towel holders, etc.) and wall/floor tiles shall be cleaned of stains, lime, and soap residue without scratching. Surfaces shall be disinfected and polished.

· Mold and Mildew: Remove build-up from ceilings and walls by washing with a biocide solution (1:10), following the USAG Stuttgart SOP "Counter Mold."

· Ceiling/Wall Fans: Thoroughly clean, secure, and ensure they are fully functional, including remote controls and bulbs.

· Walls and Ceilings: Remove all cobwebs, dust, smudges, crayon marks, and other stains.

· Doors and Intercoms: Wash all interior and exterior doors, frames, glass, hardware, and tracks. Clean all intercom units and empty/clean mailboxes.

· ACs, Radiators, and Pipes: Dust and wash all radiators, AC units, and associated piping and covers, including cleaning inside radiator fins with brushes. Insulated pipes shall be cleaned.

· Windows and Treatments: Clean all inside/outside surfaces of windows, glass doors, gaskets, frames, tracks, and sills. Remove, clean, and reinstall all window screens and Government-provided blinds. Ensure safety guards are functional.

5.0 Floors and Baseboards

· General: Move all furniture to allow for cleaning and place back in original position.

· Hardwood: Polish and buff with a manufacturer-approved emulsion polish.

· PVC, Linoleum, Vinyl: Clean with a manufacturer-recommended cleaning emulsion.

· Baseboards: Remove all wax and clean to remove marks.

· Tile Floors: Clean to remove all wax, grease, and stains.

· Basement/Balcony: Damp mop painted floors and clean all floor and balcony drains.

6.0 Caulking

· As part of the standard BOM cleaning process, the Contractor shall inspect all caulking around tubs, showers, and sinks. If the caulk is physically damaged (cracked, peeling, or missing), it shall be completely removed and replaced under the maintenance tasks of TE-I-02. If the caulk is physically intact, the Contractor shall clean it with an industrial-strength cleaner to remove all grime, rust, and mildew to restore it to a like-new appearance.

7.0 GFOQ-Specific Tasks

In addition to all requirements above, the following tasks shall be performed for all GFOQ units:

· Area Rugs: Thoroughly clean all area rugs using a carpet shampooing system, including deodorizing and steam cleaning.

· Exterior Structure: Remove mud, visible stains, and cobwebs from the exterior.

· Paved Surfaces: Remove oil spots from driveways/patios and remove all weeds from pavers.

· Power Washing: Power wash all sidewalks, driveways, patios, garage doors, and fences.

· Curtains: Dry-clean all curtains during every BOM period.

TE-I-04 – BOM Pricing and GFEBS Execution Model

This Technical Exhibit defines the high-level pricing principles and the mandatory GFEBS execution model for all Between-Occupancy-Maintenance (BOM) performed under this Annex.

2.0 BOM Pricing Principle

All BOM work shall be executed on a Firm-Fixed-Price (FFP) basis. The Contract FFPI Price Schedule is the single, authoritative document that defines the specific pricing structure. The Price Schedule will specify which tasks are included for turnover and which tasks, if any, are priced as separate, "add-on" FFPIs.

3.0 GFEBS Execution Model

All BOM work shall be managed and documented in GFEBS in accordance with the following model:

a. Work Order Structure: A single GFEBS work order shall be created for each housing unit turnover. The work order will be structured with a separate Operation for each distinct FFPI authorized for that specific turnover.

b. Governing Procedure: All closeout actions, including Time Confirmations (IW44) and Goods Receipts (MIGO), shall be performed in strict accordance with the mandatory FFPI closeout procedures detailed in the Overarching PWS, TE-A-09, "GFEBS and ArMA Process and Data Entry."

TE-I-06 – Housing DMO & Tenant Damage Field Guide This exhibit provides comprehensive scope definition and classification rationale for all standard housing repairs, explicitly separating routine maintenance tasks from billable tenant damages and specialized add-on services.

1.0 Electrical & Systems

Component
🟢 Standard BOM Task (FFPI)(Included in PE-03)
🔴 Billable Tenant Damage

(Priced in PE-02) 🟡 Billable/Add-On (Priced in PE-02)

1. Light Bulbs
- Replacing any burnt-out interior or exterior bulb.
N/A
N/A
2. Outlets & Switches
- Replacing a device that failed a routine electrical test or has a loose connection.
- FFPI-003: Replace physically cracked/broken outlet.- FFPI-004: Replace physically damaged GFCI.- FFPI-005: Replace a physically broken/cracked light switch.
N/A
3. Smoke/CO Alarms
- Replace an expired or malfunctioning unit.- Replace batteries.
- Replacing a unit that has been smashed, painted over, or removed by the tenant.
N/A
4. Light Fixtures & Fans
- Replacing a fan motor that failed due to age.
- FFPI-008: Replace a basic light fixture broken by the tenant.- FFPI-009: Replace a ceiling fan with misuse-related damage.- FFPI-010: Replace a bathroom fan physically damaged by the tenant.
N/A
5. Doorbells
- Replace a doorbell button due to normal wear from weather.
- FFPI-012: Replace an interior chime unit that was physically broken.
N/A
6. Thermostats
- Replace a failed or outdated thermostat with a new digital model.
N/A
N/A
7. Appliance Cords
N/A
- FFPI-083: Replace a cut, frayed, or physically damaged dryer/range cord.
N/A
8. Intercoms
N/A
- FFPI-087: Replace a handset that has been cracked, broken, or has a torn cord.
N/A
9. Troubleshooting
N/A
N/A
- FFPI-099: Diagnostic Service Call (Electrical).

2.0 Plumbing & Water Systems

Component
🟢 Standard BOM Task (FFP)(Included in PE-03)
🔴 Billable Tenant Damage

(Priced in PE-02) 🟡 Billable/Add-On (Priced in PE-02)

1. Faucets & Sprayers
- Fixing a minor drip, replacing internal washers/cartridges, or cleaning aerators.
- FFPI-017: Replace a kitchen faucet with a snapped-off handle or cracked body.- FFPI-023: Replace a bathroom faucet with a finish destroyed by harsh chemicals.- FFPI-018: Replace a cut or damaged side-sprayer hose.
N/A
2. Sinks & Drains
N/A
- FFPI-022: Replace a sink that is severely chipped or cracked.- FFPI-019: Replace a sink stopper/strainer that is lost or physically broken.- FFPI-020: Clear a sink/tub drain clogged with grease, hair, or foreign objects.
N/A
3. Toilets
- Replacing internal components like a worn flapper, fill valve, or flush lever.
- FFPI-024: Replace a toilet with a cracked bowl or tank.- FFPI-025: Replace a toilet seat that is cracked, broken, or missing.
N/A
4. Showers & Tubs
N/A
- FFPI-027: Replace a shower head that is missing or physically broken.- FFPI-028: Replace faucet trim kits with broken handles or destroyed finish.
N/A
5. Bathroom Hardware
N/A
- FFPI-030: Replace a broken towel bar.- FFPI-031: Replace a broken toilet paper holder.- FFPI-032: Replace a medicine cabinet with a cracked mirror or rusted interior.
N/A
6. Garbage Disposals
- Resetting a tripped breaker or freeing a minor jam caused by normal use.
- FFPI-021: Replace a disposal with a motor burned out from misuse (e.g., grinding metal, non-food items).
N/A
7. Water Heaters
- Visual Inspection: Visually inspect the water heater for active leaks or corrosion. If any deficiency is found, immediately report it to the Help Desk to be processed as a separate DMO.
N/A
N/A
8. Exterior Plumbing
N/A
- FFPI-077: Replace an exterior hose bib that burst from a hose being left on in freezing weather.
N/A
9. Troubleshooting
N/A
N/A
- FFPI-100: Diagnostic Service Call (Plumbing).

3.0 Finishes, Doors, & Windows

Component
🟢 Standard BOM Task (FFP)(Included in PE-03)
🔴 Billable Tenant Damage

(Priced in PE-02) 🟡 Billable/Add-On (Priced in PE-02)

1. Drywall
- Repairing minor nail holes and dents up to 5cm.
- FFPI-050: Repairing holes between 5cm and 10cm (e.g., from doorknobs).- FFPI-051: Repairing large holes over 10cm (e.g., fist holes, moving damage).
N/A
2. Interior Doors & Hardware
- Adjusting a misaligned closet door.- Lubricating squeaky hinges.
- FFPI-033: Replace a broken or missing interior doorknob.- FFPI-035: Replace a bent or broken hinge.- FFPI-036: Replace a missing or broken door stop.- FFPI-037: Replace a hollow-core door with a hole in it.- FFPI-089: Replace a damaged solid-core door.- FFPI-038: Replace a cracked or broken bi-fold door.
N/A
3. Exterior Doors & Locks
- Replacing worn, brittle, or torn weatherstripping on an exterior door frame due to age and exposure.
- Key/Lock Replacement: Rekeying a cylinder, cutting replacement keys, or replacing the entire exterior lockset due to lost/unreturned keys or physical damage. (Priced as an add-on Band 1 or Band 2 DMO under TE-A-33 based on actual labor/material).
- Performing a complete, building-wide security re-keying or lock modernization project (PWO).
4. Windows & Screens
- Repairing a window screen by replacing a sun-rotted or brittle spline.
- FFPI-040: Replace a screen that is torn, bent, or missing.- FFPI-042: Replace a broken single-pane window (up to 1 SQM).- FFPI-041: Replace a broken or fogged Insulated Glass Unit (IGU) (up to 1.5 SQM).
N/A
5. Window Blinds
N/A
- FFPI-043: Replace blinds with bent slats, broken pull cords, or other damage from misuse. – FFPI-043a: Re-hang a blind that has come loose from its mounting bracket.
N/A
6. Caulking & Grout
- FFPI-029: Re-applying caulk that has failed due to age.- FFPI-049: Re-grouting worn or cracked tile joints.
N/A
N/A
7. Wallpaper
N/A
- FFPI-088: Removing tenant-installed wallpaper to return the unit to standard (priced per SQM).
N/A

4.0 Cabinetry & Countertops

Component
🟢 Standard BOM Task (FFP)(Included in PE-03)
🔴 Billable Tenant Damage

(Priced in PE-02) 🟡 Billable/Add-On (Priced in PE-02)

8. Cabinet Doors & Drawers
- Adjusting up to five misaligned cabinet doors.
- FFPI-052: Replace a cabinet door that is cracked, has a hole in it, or is torn from its hinges.- FFPI-055: Replace a drawer box that has been broken or has a smashed bottom.
N/A
9. Cabinet Hardware
- Tightening a loose knob or handle.
- FFPI-053: Replace a hinge that has been bent or broken through misuse.- FFPI-054: Replace hardware that is broken, missing, or excessively grimy from negligence.
N/A
10. Countertops
- Cleaning and polishing laminate surfaces.
- FFPI-058: Repair a small chip or burn (up to 2cm) in a laminate countertop.- FFPI-057: Replace a section of countertop with deep cuts, burns, or water delamination (priced per Linear Meter).
- Full countertop replacement due to end-of-life condition (PWO).

5.0 Flooring

Component
🟢 Standard BOM Task (FFP)(Included in PE-03)
🔴 Billable Tenant Damage

(Priced in PE-02) 🟡 Billable/Add-On (Priced in PE-02)

1. Carpet
- Professional hot water extraction (steam cleaning) of all carpeted areas.
- FFPI-045: Repairing a small patch (up to 0.5 SQM) from a burn, tear, or permanent stain.
- FFPI-044: Complete, end-of-life replacement of carpet and pad (priced per SQM).
2. Vinyl / LVT
- Deep cleaning and buffing of all vinyl or LVT flooring.
- FFPI-047: Complete replacement of vinyl/LVT flooring destroyed by tenant damage (e.g., deep cuts, burns), priced per SQM.
- FFPI-047: Complete, end-of-life replacement of vinyl or LVT flooring (priced per SQM), as authorized by COR
3. Ceramic Tile
- Cleaning tile surfaces and grout lines.
- FFPI-048: Replacing individual tiles that have been cracked or chipped from an impact.
- FFPI-097: Complete demolition and replacement of an entire tile floor at its end-of-life (priced per SQM).

6.0 General Cleaning & Debris

Component
🟢 Standard BOM Task (FFP)(Included in PE-03)
🔴 Billable Tenant Damage

(Priced in PE-02) 🟡 Billable/Add-On (Priced in PE-02)

1. Standard Cleaning
- Performing all deep cleaning and sanitization tasks as defined in TE-I-03 to bring a unit that was left in "broom clean" condition to a "Move-In Ready" standard.
N/A
N/A
2. Excessive Filth / Failure to Clean
N/A
- FFPI-064: Charge for "Deep Cleaning - Kitchen" if the tenant fails to meet basic AR 420-1 cleaning standards.- FFPI-065: Charge for "Deep Cleaning - Bathroom" if standards are not met.- FFPI-066: Charge for cleaning a filthy oven interior.- FFPI-067: Charge for cleaning a refrigerator with food residue.
N/A
3. Trash & Abandoned Items
N/A
- FFPI-068: Charge for collecting and disposing of abandoned personal items and trash left in or around the unit (priced per Cubic Meter).
N/A
4. Pet & Mold Issues
N/A
- FFPI-095: Charge for intensive, multi-step pet odor treatment.- FFPI-096: Charge for remediation of superficial mold caused by tenant negligence (Requires COR Assessment).
N/A

7.0 Exterior & Miscellaneous

Component
🟢 Standard BOM Task (FFP)(Included in PE-03)
🔴 Billable Tenant Damage

(Priced in PE-02) 🟡 Billable/Add-On (Priced in PE-02)

1. Pest Control
- A preventative, basic pest treatment at turnover.
- FFPI-080: Specialized treatment for an infestation (fleas, bed bugs) caused by the tenant.
N/A
2. Power Washing
N/A
- FFPI-073: Targeted power washing of siding to remove specific tenant-caused stains (e.g., grease from a grill).- FFPI-074: Targeted power washing of a driveway to remove specific stains (e.g., car oil leaks).
N/A
3. Lawn & Yard
N/A
- FFPI-075: Performing a final lawn cut if the tenant was responsible for lawn care and failed to do so.- FFPI-076: General yard clean-up (raking, weeding) to restore a neglected yard (priced per Hour).
N/A
4. Mailboxes & Keys
- Inspecting the mailbox for secure mounting and verifying the key/lock functions smoothly. - Removing old name labels/tags and insert a blank or newly printed tenant’s nameplate.
- Mailbox & Key Replacement: Replacing a mailbox damaged by tenant action, replacing a damaged/keyless lock on a cluster mailbox, or cutting replacement keys that were not returned.(Priced as a pre-negotiated Band 1 or Band 2 DMO in accordance with TE-A-33).
N/A
5. Satellite Dishes
N/A
- FFPI-081: Removing a satellite dish abandoned by a tenant and patching the mounting holes.
N/A
6. Final Systems Check
- Performing a comprehensive final function test of all appliances.- Performing a comprehensive final safety and function check of all plumbing and electrical systems.
N/A
N/A
7. Range/Oven
N/A
- FFPI-061: Replace excessively dirty/missing range drip pans.- FFPI-062: Replace a physically broken electric range burner.- FFPI-063: Replace a broken or missing oven/range knob.
N/A
8. Fences
N/A
- FFPI-070: Repair specific sections of a fence damaged by pets or other tenant action (priced per Linear Meter).
N/A
9. Standard Painting
N/A
- FFPI-093: Full-wall or ceiling painting required to cover tenant damage (e.g., permanent marker, unapproved paint colors, decal damage), priced per SQM.
- FFPI-093: Non-standard painting authorized by the COR (e.g., painting a single accent wall as part of a minor refresh), priced per SQM.
10. Garage Floor
- Sweeping and cleaning of the concrete garage floor.
N/A (Damage to a concrete floor would typically be a structural issue, not billable)
- FFPI-094: Application of a full, two-part epoxy coating system to a garage floor, priced per SQM.
11. GFOQ Curtains & Carpet
N/A
N/A
- FFPI-GFOQ-02: Complete, end-of-life replacement of all curtains in a GFOQ.- FFPI-GFOQ-03: End-of-life replacement of stair carpet and pad (priced per stair).
12. HVAC
- Perform a basic function test (heat/cool) of the in-unit system.
N/A
N/A

File details come from the government source that posted it. Updated .