Attachment_15_-_Cloud_-Saas_Requirements.docx
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- Solicitation number
- RFP 026-2630601-RA
- Issued by
- Orange County, San Diego City, California
About this file
The document is an Attachment 15 Cloud/SaaS Requirements form for the County of Orange Office of the District Attorney's Request for Proposal (RFP #026-2630601-RA) for Implementation, Maintenance and Support of a New Case Management System. The RFP seeks a comprehensive digital solution to replace the existing legacy system, with proposals due on September 18, 2024, and services anticipated to commence in February 2025. The project involves an 11-year contract term, targeting a Commercial-off-the-Shelf (COTS) solution that can support complex prosecutorial workflows including case processing, evidence management, trial preparation, and case support services.
The procurement includes specific provisions for local small businesses (OCLSB) and Disabled Veteran Business Enterprises (DVBE), offering a 5% bid price reduction or scoring advantage for qualified vendors, with an enhanced 8% preference for businesses certified in both categories. Respondents must have implemented a Case Management System in a federal CJIS compliant setting, completed at least two implementations in comparable prosecution offices, and possess appropriate certifications like SOC2. The evaluation will cover five key criteria: Solution Offering + Requirements (300 points), Implementation Services (200 points), Experience and Qualifications (100 points), Corporate Sustainability (50 points), and Cost (100 points). The RFP requires at least 20% of the total bid amount to be allocated to certified OCLSB or DVBE subcontractors, with businesses needing certification by the California Department of General Services and maintaining a principal operation center in Orange County.
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ATTACHMENT 15
CLOUD/SAAS REQUIREMENTS
RFP #026-2630601-RA, Implementation, Maintenance and Support of New Case Management System Respondent Company Name: ___________
Please provide information for any software that is cloud and Software as a Service (“SaaS”). Add additional pages if necessary.
This form is not required if the County is not required to host anything on its servers.
SaaS
Data Center
Where will County Data be held (must be in the continental United States)?
Are any third-party providers used to deliver Platform as a Service (PaaS) or Infrastructure as a Service (IaaS) services? If so, please list.
How many environments are proposed?
Availability
Provide historical availability for data center for the following timeframes:
| Month |
| Total Minutes/ Hours in Month |
| Scheduled Maintenance |
| Scheduled Downtime |
| Unscheduled Downtime |
| Total Downtime |
| % Availability |
June 2023
July 2023
August 2023
September 2023
October 2023
November 2023
Updates
How often is solution updated?
How much advance notice are customers provided for new updates?
How long do customers have to test new updates?
Please describe your methodology for upgrades.
Authentication
Does the system support SSO or LDAP?
Information Security
Describe the proposed systems infrastructure and platform security architecture, including any significant failures, breaches or issues encountered in the last five years.
Describe certifications maintained such as ISO or NIST certifications. Also include any platform/system regulation compliance such as HIPAA, HITECH or FedRAMP.
Describe the penetration testing and remediation process both in terms of server/network hardening and application remediation that is performed when new infrastructure and applications are hosted at your data center facility.
Describe the disaster recovery solution, plan and recovery services that is included to enable the CMS to resume as normal within hours of experiencing a critical system failure or catastrophic event that prevents the CMS from functioning properly.
Describe the different safeguards in place to protect and shield County Data, especially sensitive data such as personally identifiable information or case information.
Disentanglement
Can customer data be exported in non-proprietary format?
| County of Orange | RFP #026-2630601-RA | Page 2 of 2 |
| District Attorney | Implementation, Maintenance and Support of New Case Management System | File No. 2630601 |
File details come from the government source that posted it. Updated .