Attachment_12_-_Hosting_Agreement.docx
DOCX document 57 KB Posted
- Solicitation number
- RFP 026-2630601-RA
- Issued by
- Orange County, San Diego City, California
About this file
The document is a Hosting Agreement Attachment for the County of Orange's District Attorney Office Request for Proposal (RFP #026-2630601-RA) seeking implementation, maintenance, and support of a new Case Management System (CMS). The RFP was released on August 7, 2024, with a pre-proposal submission meeting scheduled for August 14, 2024, via Zoom. Key dates include a question and answer deadline of August 21, 2024, proposal submission due date of September 18, 2024, potential interviews during the week of November 4, 2024, and planned service commencement in February 2025. The solicitation invites qualified respondents to present proposals for developing a new CMS through an actual cost contract, with the expectation that respondents will provide services that meet or exceed the RFP requirements.
The attachment specifically focuses on proposed hosting service level guarantees, requiring respondents to detail service metrics, performance requirements, and remedies for potential service failures. While specific pricing terms are not explicitly outlined in this document, the RFP suggests a comprehensive approach to selecting a CMS implementation partner. The document includes a template for respondents to outline their proposed service levels across multiple dimensions, including system availability, response time, issue resolution, data recovery objectives, system patch implementation, and security breach notification. The RFP is structured with multiple sections covering introduction, instructions, proposal response requirements, project scope, and attachments, indicating a thorough and structured procurement process for the County of Orange's new Case Management System.
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Text version
ATTACHMENT 12
HOSTING AGREEMENT
RFP #026-2630601-RA, Implementation, Maintenance and Support of New Case Management System Respondent Company Name: ___________ For proposed hosting services, please complete the following table identifying proposed hosting service level guarantees. For each service, please indicate the metric used to measure the service quality, the proposed requirement (target for service), and the proposed remedy/penalty if guarantee is not met.
Proposed Service Level Guarantees
| Service |
| Metric** |
| Requirement/ Guarantee*** |
| Remedy if Not Met |
System Availability* (Unscheduled Downtime)
System Response (Performance)
Issue Response Time
Issue Resolution Time
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
System Data Restore
Implementation of System Patches
Notification of Security Breach
Please list other proposed service levels
Proposed Service Level Guarantees
* Formula used to calculate Availability:
** How is performance against service levels reported to the County?
***Describe process for County reporting issue to the Respondent.
| County of Orange | RFP #026-2630601-RA | Page 1 of 1 |
| District Attorney | Implementation, Maintenance and Support of New Case Management System | File No. 2630601 |
File details come from the government source that posted it. Updated .