Attachment_15_-_Cloud_-Saas_Requirements.docx
DOCX document 59 KB Posted
- Solicitation number
- RFP 026-2630601-RA
- Issued by
- Orange County, San Diego City, California
About this file
The document is a Cloud/SaaS Requirements attachment for the County of Orange District Attorney's Request for Proposal (RFP #026-2630601-RA) for Implementation, Maintenance and Support of a New Case Management System (CMS). The RFP was released on August 7, 2024, with a pre-proposal submission meeting scheduled for August 14, 2024, via Zoom. Key dates include a question and answer deadline of August 21, 2024, proposal submission due date of September 18, 2024, potential interviews during the week of November 4, 2024, and planned service commencement in February 2025. The solicitation seeks qualified respondents to develop and implement a new case management system through an actual cost contract.
The attachment specifically details comprehensive cloud and SaaS requirements, focusing on critical technical and security aspects. The document requests information about data center location (must be in continental United States), system availability metrics, update processes, authentication capabilities, and robust information security protocols. Specific areas of inquiry include platform security architecture, certification maintenance (ISO, NIST), regulatory compliance (HIPAA, HITECH, FedRAMP), penetration testing procedures, disaster recovery solutions, and data protection safeguards. The requirements also address critical operational considerations such as data exportability, third-party service provider transparency, and system environment configurations.
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ATTACHMENT 15
CLOUD/SAAS REQUIREMENTS
RFP #026-2630601-RA, Implementation, Maintenance and Support of New Case Management System Respondent Company Name: ___________
Please provide information for any software that is cloud and Software as a Service (“SaaS”). Add additional pages if necessary.
This form is not required if the County is not required to host anything on its servers.
SaaS
Data Center
Where will County Data be held (must be in the continental United States)?
Are any third-party providers used to deliver Platform as a Service (PaaS) or Infrastructure as a Service (IaaS) services? If so, please list.
How many environments are proposed?
Availability
Provide historical availability for data center for the following timeframes:
| Month |
| Total Minutes/ Hours in Month |
| Scheduled Maintenance |
| Scheduled Downtime |
| Unscheduled Downtime |
| Total Downtime |
| % Availability |
June 2023
July 2023
August 2023
September 2023
October 2023
November 2023
Updates
How often is solution updated?
How much advance notice are customers provided for new updates?
How long do customers have to test new updates?
Please describe your methodology for upgrades.
Authentication
Does the system support SSO or LDAP?
Information Security
Describe the proposed systems infrastructure and platform security architecture, including any significant failures, breaches or issues encountered in the last five years.
Describe certifications maintained such as ISO or NIST certifications. Also include any platform/system regulation compliance such as HIPAA, HITECH or FedRAMP.
Describe the penetration testing and remediation process both in terms of server/network hardening and application remediation that is performed when new infrastructure and applications are hosted at your data center facility.
Describe the disaster recovery solution, plan and recovery services that is included to enable the CMS to resume as normal within hours of experiencing a critical system failure or catastrophic event that prevents the CMS from functioning properly.
Describe the different safeguards in place to protect and shield County Data, especially sensitive data such as personally identifiable information or case information.
Disentanglement
Can customer data be exported in non-proprietary format?
| County of Orange | RFP #026-2630601-RA | Page 2 of 2 |
| District Attorney | Implementation, Maintenance and Support of New Case Management System | File No. 2630601 |
File details come from the government source that posted it. Updated .