Attachment_13_-_Maintenance_and_Support_Agreement.docx

The file is a Maintenance and Support Agreement attachment for the County of Orange Office of the District Attorney's Request for Proposal (RFP #026-2630601-RA) for a new Case Management System (CMS). The RFP seeks implementation, maintenance, and support services for a comprehensive digital solution to replace the existing legacy system, with key dates including a pre-proposal meeting on August 14, 2024, a question and answer deadline of August 21, 2024, proposal submissions due September 18, 2024, potential interviews the week of November 4, 2024, and an anticipated project start in February 2025. The contract appears to be an actual cost contract with an anticipated 11-year term, targeting a Commercial-off-the-Shelf (COTS) solution that can support complex prosecutorial workflows across case processing, evidence management, trial preparation, and case support services.

The procurement includes specific provisions for local small businesses (OCLSB) and Disabled Veteran Business Enterprises (DVBE), offering a 5% bid price reduction or scoring advantage for qualified vendors, with an enhanced 8% preference for businesses certified in both categories. Vendors must be certified by the California Department of General Services and maintain a principal operation center in Orange County, with a requirement to allocate at least 20% of the total bid amount to certified OCLSB or DVBE subcontractors. The RFP evaluates proposals across five key criteria: Solution Offering + Requirements (300 points), Implementation Services (200 points), Experience and Qualifications (100 points), Corporate Sustainability (50 points), and Cost (100 points). Respondents must have implemented a CMS in a federal CJIS compliant setting, completed at least two implementations in comparable prosecution offices, and possess appropriate certifications like SOC2.