Attachment_12_-_Hosting_Agreement.docx

This document is a Hosting Agreement attachment for the County of Orange Office of the District Attorney's Request for Proposal (RFP #026-2630601-RA) for Implementation, Maintenance and Support of a New Case Management System. The RFP seeks a comprehensive digital solution to replace the existing legacy system, with key dates including a pre-proposal submission meeting on August 14, 2024, a question and answer deadline of August 21, 2024, and proposal submissions due on September 18, 2024. The anticipated project start is February 2025, with an estimated 11-year contract term. The hosting agreement specifically requires respondents to complete a table detailing proposed hosting service level guarantees, including metrics for system availability, performance, issue response and resolution times, data recovery objectives, and system patch implementation.

The solicitation includes provisions for local small businesses (OCLSB) and Disabled Veteran Business Enterprises (DVBE), offering a 5% bid price reduction or scoring advantage for qualified vendors, with an enhanced 8% preference for businesses certified in both categories. Vendors must be certified by the California Department of General Services and maintain a principal operation center in Orange County. The RFP requires at least 20% of the total bid amount to be allocated to certified OCLSB or DVBE subcontractors. The project will require integration with external systems including law enforcement, court, and victim services platforms, and respondents must have implemented a Case Management System in a federal CJIS compliant setting, with at least two implementations in comparable prosecution offices.