Attachment 1 CNSL MHE PWS.pdf

MAINTENANCE AND OVERHAUL SERVICES FOR

COMMANDER NAVAL SURFACE FORCE, ATLANTIC [CNSL]

SHIPBOARD MATERIAL HANDLING EQUIPMENT [MHE] AND SHIPBOARD MOBILE SUPPORT EQUIPMENT [SMSE] CONSISTING OF PREVENTATIVE MAINTENANCE [PM], UNSCHEDULED MAINTENANCE [UM], 12/18-MONTH MAINTENANCE, 18-MONTH WEIGHT TEST AND/OR FORK CERTIFICATION, TECHNICAL

TROUBLESHOOTER [TTS], TRANSPORTATION SERVICES AND ADMINISTRATIVE SUPPORT [ADMIN]

1. SCOPE:

Naval Supply Systems Command [NAVSUP] Fleet Logistics Center – Norfolk [FLC-N] requires logistics and engineer support services to perform lubrication, maintenance, repairs, overhauls [with full parts support], weight test certifications, transportation movements and administrative support on shipboard MHE and SMSE. MHE is defined as all self-propelled equipment normally used in storage and handling operations in and around warehouses, shipyards, industrial plants, airfields, magazines, depots, docks, terminals and aboard ships. It includes, but is not limited to, all self-propelled MHE such as warehouse tractors, forklifts of various Equipment Condition Codes [ECC], platform trucks, pallet trucks, 463L aircraft loaders and automated material handling systems. It also includes non-powered shipboard pallet trucks. SMSE includes, but is not limited to, container handlers, mobile shipboard cargo cranes, shipboard aerial work platforms, telescopic boom lift trucks, scissor-lift platforms, diesel conveyor vehicles and flight deck scrubbers [FDS].

1.1 OBJECTIVE:

The contractor shall perform all PM, UM, 12/18-Month Maintenance, 18-Month Weight Test and/or Fork Certification, Technical Trouble Shoot [TTS], Transportation and Administrative Support of MHE/SMSE in accordance with applicable directives [a] through [p] as defined in the underlying contract Performance Work Statement [PWS]. Specific requirements for PM, UM, 12/18-Month Maintenance, 18-Month Weight Test and/or Fork Certification, Technical Troubleshooter [TTS], Transportation and Administrative support are defined in the contract PWS Section 5 – 5.1, 5.2, 5.3, 5.4 and 5.5, respectively, but the contractor shall comply with all defined requirements where applicable.

The goal of a PM is to maximize equipment longevity while minimizing repair costs to ensure that MHE/SMSE will continue to function properly throughout its scheduled life cycle and designed to preserve and enhance equipment reliability. The goal of a UM program is to ensure maximum personnel safety and equipment efficiency during material handling operations. The goal of the 12/18-Month Maintenance is to provide necessary lubrication and safe/serviceable repairs, a corrosion prevention plan, which shall include painting of each unit [if in-port time frames allow] to ensure MHE/SMSE onboard a ship will perform as required until the next scheduled overhaul cycle. The goal of the 18-Month Weight Test and/or Fork Certification is to ensure the safe handling of ammunition and explosives with MHE/SMSE afloat. The goal of the TTS is to reduce the downtime the ship is without MHE/SMSE if verbal communication can resolve a required repair onboard ship. The goal of full parts support is to decrease the downtime of parts availability, increase utilization of MHE/SMSE onboard in order for the ship to continue to support the mission. The goal of transportation service is to have the ability to relocate, transport, pick-up and deliver MHE/SMSE locally to reduce equipment downtime and move units to off-site location for paint support, disposal facility or other needed movement of material. The goal of administrative personnel is to provide the necessary overall support to fulfill the requirements of this contract.

Responses to trouble calls from ship personnel or via a CASREP will be dispatched and originate at MHE shop repair facility [W-127 or LP-26] unless otherwise requested by COR or TA. The contractor has the responsibility to ensure proper capabilities to service all types of MHE/SMSE and efficiently handle the anticipated workload per NAVSUP P-538 [Section 8-2.2.3] and as outlined in contract PWS Section 4.11.

In performance of the support services required under this task order, the contractor shall be responsible for all parts support as described in the PWS Section 4.13.

The contractor shall provide administrative, engineering, mechanical and technical support services to CNSL for maintenance and repair of MHE/SMSE used onboard surface ships. The contractor shall provide Subject Matter Experts [SMEs] with the ability and experience to conduct onboard analysis, in shop assessment, maintenance and repair on widely diversified and specialized CNSL MHE/SMSE. The government reserves the right to review all resumes of proposed contractor candidates to ensure personnel meet or exceed the required years of experience listed in the underlying PWS. See section 6.0 of this tasking regarding Personnel Qualification.

All required maintenance and service support for MHE/SMSE on naval vessels will be via the MHE Branch and on-site. The contractor has the responsibility to ensure proper capabilities to service all types of MHE/SMSE and to support effectively the anticipated workload outlined below in Section 4.0 and applicable directives [a] through [p]. Performance under this Task Order [Section 6.0] and the underlying contract [Section 4.4, 5.7, 6.0] will require travel by contractor personnel. The contractor is responsible for making all needed arrangements for his/her personnel. This includes but is not limited to the following:

Medical Examinations Immunization, Passports, Visas, etc. Security Clearances

All contractor personnel required to perform work on any U.S. Navy vessel will have to obtain boarding authorization from the Commanding Officer of the vessel prior to boarding.

The contractor shall furnish all work, management, supervision, labor, parts, materials, [other than those designated as GFE], transportation services and administrative support necessary to ensure effective and efficient performance of all functions identified throughout this requirement. Any parts, components or assets that are available by replacement, repair, upgrade, or reconfiguration during the performance of this task order, shall remain the property of the government regardless of condition.

It is the contractor’s responsibility to produce all final deliverables acceptable to the government. The contractor is required to employ industry best standards and practices while managing the work and the workforce in accordance with federal regulations and the terms set forth in the underlying contract [Section 1.2].

2. APPLICABLE DIRECTIVES:

[a] NAVSUP PUB 538 [Current Revision] dtd 01 APR 2012 – Management of Material Handling Equipment (MHE) and Shipboard Mobile Support Equipment [SMSE]

[b] NAVSEA SW023-AH-WHM-010 [Current Revision] dtd 01 JUL 2011 Handling Ammunition and Explosives with Industrial MHE

[c] NAVSUPINST 10490.33B dtd 21 MAR 1997 - Material Handling Equipment; Administration and Control

[d] NAVICPINST 10490.4 dtd 17 MAR 1999 – Material Handling Equipment; Administration and Control

[e] NAVSUP PUB 717 dtd JAN 1988 – Navy War Reserve Materiel Requirements

[f] NAVSUPFLCNINST 10490.4A (06 Dec 2013) Administration, Control, and Operation of Materials Handling Equipment

[g] OSHA Regulation 29 CFR 1910.178 - Powered Industrial Trucks

[h] MHE Technical Manuals [Government and/or Commercial OEM]

[i] Defense Property Accounting System [DPAS]

[j] CNRMAINST 5530.14A dtd 31MAR2014 Installation Access Control

[k] NAVSEA STANDARD ITEMS Latest edition [No publication number assigned]

[l] OPNAVINST 4790.4C Ships Maintenance, Material & Management [3M].

[m] NAVFAC P-300 Management of Transportation Equipment

[n] ANSI/SIA A92.6-2006 Self-Propelled Elevating Work Platforms

[o] OPNAVINST 4790.3 Joint Fleet Maintenance Manual

[p] Ship’s Planned Maintenance Systems [PMS]

3.0 ACRONYMS AND ABBREVIATIONS:

ACN Advance Change Notice AOR Area of Responsibility AGM Absorbed Glass Mat CARB California Air Resource Board CDM-OA Configuration Data Manager – Open Architect CNRMA Commander Naval Region Mid-Atlantic COR Contracting Officer’s Representative

COTS Commercial Off the Shelf DOD Department of Defense DON Department of Navy DPAS Defense Property Accounting System DRMO Defense Re-Utilization Marketing Office ECC Equipment Cost Code EDP Equipment Down for Parts EOS Equipment Out of Service FM Factory Mutual FR Force Revision FIAR Financial Improvement and Audit Readiness FLC-N Fleet Logistics Center – Norfolk GFE Government Furnished Equipment HAZMAT Hazardous Material IAW In Accordance With JFTR Joint Federal Travel Regulations KO Contracting Officer LOEP List of Effective Pages LPG Liquefied Petroleum Gas MIP Maintenance Index Pages MFB Maintenance Free Battery MHE Material Handling Equipment MOD-SLEP Modified Service Life Extension Program MRC Maintenance Requirement Card NAVICP Navy Inventory Control Point (OBE) NAVOSH Navy Occupational Safety and Health NAVSEA Naval Sea Systems Command NAVSUP Naval Supply Systems Command NAVSTA Naval Station NMCI Navy Marine Corps Initiative NRFI Not Ready for Issue NTE Not to Exceed OEM Original Equipment Manufacturer PBSC Performance Based Service Contract POP Period of Performance PPE Personal Protective Equipment PM Preventative Maintenance PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QPC Quality Control Plan RFI Ready-For-Issue RMC Regional Maintenance Center SDS Safety Data Sheet (Replaces MSDS in 2015) SLEP Service Life Extension Program SMSE Shipboard Mobile Support Equipment TA Technical Assistant TFBR Technical Feed Back Report TYCOM Type Commander UL Underwriters Laboratories UM Unscheduled Maintenance WAWF Wide Area Work Flow WRM War Reserve Material WRT With Respect/Regards To WSS Weapons System Support

3.1 TERMS

Approval: To grant the use of [an item]. One that has the technical knowledge to officially grant the use or substitution of an article of MHE. Approval is granted by NAVSUP-WSS, MHE Branch SME, or the In-Service Engineering Agent.

As required: A condition of acceptance based on an inspection, measurement, test, repair or replacement of a part or assembly of parts performed by a qualified engineer technician or repairer in accordance with the manufacturer technical manual. In some cases, the cost of individual parts may out-weight the replacement value of an entire assembly. In some instances, “as required” leads to an additional test or inspection if or when satisfactory operations preceding’s have not been accomplished.

A4 Condition: The condition of previously used material that is repaired, reconditioned, overhauled and remanufactured to function and look like new, and issued to all customers without limitations or restrictions, Includes MHE and SMSE that have major overhaul performed on systems, with corrosion control performed on all assemblies, circuits and systems. An A4 unit will be capable of performing its original intended service life.

Corrosion: Is the gradual destruction of materials [usually a metal] by chemical and/or electrochemical reaction with the environment. Rust, the formation of iron oxides, is a well-known example of electrochemical corrosion. It degrades the useful properties of materials and structures including strength and appearance. Rust is iron oxide that will appear when the iron atoms are exposed to oxygen usually in the presence of water. When water is involved, thin layers of rust will form that, when broken off, will reveal the metal underneath it. The exposed metal will then form new rust, which will repeat the process. This continual layer collapse will cause thinning of the material leading to ever-increasing holes in the metal, resulting in failure of the material. Salt water is more corrosive than fresh water causing accelerated deterioration.

Depot Level Repair Facility: A facility designated and funded by NAVSUP-WSS as certified to perform depot level repairs to MHE and

SMSE.

Electromagnetic Interference [EMI]: An interference in the form of static, noise or increase voltage to sensitive electronic circuits produced by a current carrying conductor [electric motors; generators and alternators] that radiates energy. Systems most susceptible to these effects are sensitive communication, navigation and ordnance components.

Factory Mutual [FM]: A not-for-profit organization that performs examinations and tests of devices and systems to determine their relationship to hazards of life and property.

Original Equipment Manufacturer [OEM]: Refers to parts, services or consumables produced by the actual equipment manufacturer or sub-contractor.

Overhaul: The process of disassembly sufficient to inspect, repair, replace or service all the operating components of the end item. It also includes the reassembly and acceptance testing criteria capable of performing its intended function.

Qualified Vendor: A source for products or services that has met the applicable requirements of the governing specification or test.

Remanufacture: The process of MHE and SMSE repair to the extent that all modifications, equipment upgrades and resulting assemblies, subassemblies and systems are brought to like new condition [A4]. It includes resurfacing of all parts subjected to wear. If particular parts have received multiple improvements, the latest of that part shall be used. New parts shall maintain the original configuration and safety/EMI rating of the MHE or SMSE.

Safety Rating: MHE and SMSE have special components to reduce the chance of fire, explosion and electromagnetic/radio frequency interference. The safety rating, certified by an accredited laboratory, maybe compromised by the substitution of improper parts or components. Therefore, whenever parts or components require repair, replacement or overhaul a reference to the manufacturer’s technical manual is required to ensure the designated safety rating remains intact.

Service Life: Period assigned to MHE or SMSE that the performance of the MHE or SMSE is considered satisfactory.

4.0 PLACE OF PERFORMANCE:

The normal place of performance [unless onboard ships are Buildings LP-26, V-58 and LP-22 at Naval Station Norfolk, but alternate sites may be better suited if deemed appropriate by the KO, COR or TA [such as Building W-127]. The contractor shall support CNSL commands and vessels to include ship visits to determine asset availability, coordinate with Fleet Commands regarding schedules and provide oversight and On the Job Training [OJT] on MHE/SMSE to fleet personnel. Maintenance and repair at any or all the following Locations: Onboard various Naval vessels both CONUS and OCONUS at Norfolk, VA; Mayport, FL; Manama, Bahrain; Rota, Spain; Mina Jebel Ali, United Arab Emirates; or other locations as directed may be required.

Contractor personnel are required to work in warehouse spaces, outdoors or on-board afloat vessels and can be exposed to various conditions of extreme weather conditions [not limited to heat or cold temperatures, wind, rain, sleet or snow] during working hours.

Contractor personnel are required to provide and wear the proper Personal Protective Equipment [PPE] per industry standards [such as but not limited to steel-toed safety boots, eye protection, ear plugs, gloves, coveralls, hard hats and face covering]. The contractor’s performance shall not interfere with the Government’s or other personnel in the performance of this Task Order. The contractor shall not cease to perform the services required without the KO, COR or TA direction. Failure by the contractor could result in a denial of any compensation requests for any additional costs incurred in performance of the contract under such conditions.

Government work vehicles are provided to the contractor to perform all repair or maintenance services outside of assigned buildings. The work vehicle shall have the capability and stability to allow the MHE/SMSE engineer technician to haul all the necessary required items [i.e.

filters, oil, plastic funnel, containers] to perform repairs on the naval vessel without having to return to the shop to retrieve a part[s] for any item if possible. The contractor is responsible for full coverage of liability and comprehensive insurance coverage for employees operating government vehicles. A valid state driver’s license is a requirement.

The contractor is responsible to ensure that all required passes, badges or logos are available for service vehicle to enter onto any base, pier or flight line where MHE/SMSE may be disabled.

All products, documentation, government furnished ADP equipment, tools, keys, data files, master or templates for products/reports [etc.] developed during this task order are the property of FLC-N Code 502.2 and shall be turned over to the COR upon request or at the task completion.

4.1 GOVERNMENT FURNISHED FACILITIES AND EQUIPMENT:

The Government shall furnish [5] NMCI workspaces, furnishings, telephone services, document reproduction capability and all computer resources including access to terminals and printers, software, data, communication networks, etc. The [5] NMCI workspaces will be assigned to the Production Manager, Quality Assurance Inspector, Material Expeditor, Administrative Assistant and Shop Supervisor.

Warehouse and maintenance facility [shop] spaces outfitting include storage racks, shelving, flammable storage lockers, spill-containment pallets, parts drawers, cabinets, work benches, counters, battery analyzers, battery water distiller, gas and arc welding equipment and battery chargers [portable and fixed]. Portable and hard-plumbed air compressors, air hose reels, drill press, jack stands, oversize impact wrenches, ladders, glove-box size grit-blast machine, parts washer and consumable operating supplies for the duration of this contract will be available. Government material already in-house is available for use by the contractor. However, the contractor is responsible for ensuring any material/equipment needed to perform services in accordance with the PWS is available. Contractor personnel shall use the basic government-furnished facilities, equipment and supplies to accomplish the tasks required under this contract, as supplemented by contractor furnished tools. The use of government furnished equipment [GFE] for purposes not directly related to scheduled work completion of this PWS is prohibited. Contractor personnel shall not remove, trade or barter any government-furnished equipment, parts, or supplies for any reason, without the express written permission of the COR or TA. Damaged GFE [while being used] by the contractor may require reimbursement to the government especially if suspected abuse or poor safety practices.

Contractor personnel shall maintain the assigned office spaces and warehouse bays in a neat, clean, orderly manner. At least daily, loose floor trash requires removal from the individual bay area. At least weekly, all trash shall be removed from the building and must not be mixed into recycling containers. All hazardous material shall be kept in the proper flammable storage lockers when not in use and must not be left in workspaces or warehouse areas overnight.

4.2 WORK SCHEDULE:

Normal working hours are Monday through Friday, from 0600-1500, with all federal holidays observed. No alternate work schedule is authorized unless approved in advance by the KO, COR or TA. The contractor shall maintain an adequate workforce to avoid any potential for interrupted performance when the Government facilities are open. When hiring personnel, the contractor shall keep in mind that the stability and continuity of a workforce is essential. The contractor shall identify a retention plan to retain SMEs on hand at all times that meet the required experience identified in the underlying PWS Section 6.0.

The contractor shall develop personnel work schedules to ensure all tasks described in the PWS are during core working hours common to Fleet Logistics Center – Norfolk MHE Branch identified above. Entering or remaining inside Building W- 127, LP-26, V-58, LP-22 or any other facility supporting this contract during non-core hours is prohibited unless approved prior by the KO, COR or TA. The contractor shall be responsible for planning and scheduling work in such a manner as to account for facility access issues. Difficulties encountered by the contractor in gaining access to facilities by its employees and subcontractors shall not be an excuse for any contractor’s performance under the contract.

4.3. OVERTIME:

Overtime is AUTHORIZED via the KO, COR or TA on this contract for the total number of hours awarded. Any overtime required shall be authorized in writing by the KO, COR, TA prior to being worked [email acceptable].

4.4. TRAVEL:

In accordance with the Joint Federal Travel Regulations [JFTR] costs for transportation will be paid based upon mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable charge. Reasonable travel costs are allowable only to the extent that they do not exceed, on a daily basis, the maximum per diem rates in effect at the time of the travel. The JFTR, while not wholly applicable to contractors, shall provide the basis for the determination as to reasonable and allowable. Maximum use is to be made of the lowest available customary standard coach or equivalent airfare accommodation available during normal business hours. Using Government funds to pay for premium travel [including first class and business class] is not allowable unless specifically authorized.

Exceptions for the use of premium travel shall be approved in writing by the KO or COR prior to travel. Prior to incurring necessary travel, meeting the above requirements, the contractor shall submit a travel request for advance review and consideration for approval by the authorized government appointee [KO, COR or TA]. Unless approved in advance, the government may not pay travel costs.

It is anticipated that the following government and non-government sites will be visited no more than 3 times per year: On onboard various naval vessels both CONUS and OCONUS in port at Norfolk, VA; Mayport, FL; Manama, Bahrain; Rota, Spain; Mina Jebel Ali, United Arab Emirates; or other locations as directed. Travel is normally scheduled in pairs for safety and other required maintenance support. Each travel team will be comprised of [1] MHE/SMSE Senior Engineer Technician and [1] MHE/SMSE Junior Engineer Technician. Contractors must comply with OCONUS anti-terrorism force protection travel requirements.

4.5 PERSONAL APPEARANCE:

Contractor personnel shall comply with company and standard industry dress codes. Since the majority of the work is in a warehouse setting, proper Personal Protective Equipment [PPE] must be worn at all times [such as but not limited to steel toed safety boots, eye protection, ear plugs, gloves, coveralls, hard hats and face shield]. Contractor office personnel may be regularly required to conduct business in the warehouse and must ensure they are dressed accordingly with no opened-toed shoes or sandals permitted.

The contractor shall establish and maintain specific guidelines regarding the dress code for their employees. At a minimum, these guidelines should include prohibitions of eccentricities or extremes in dress and hairstyles, apparel in ragged and frayed condition; tank tops; halter-tops; crop tops; sleeveless shirts; mesh and see-through garments, exposed clothing with obscene or advertising logos or undergarments type shirts worn as exterior clothing. Additionally, these guidelines shall provide for standardization in appearance by their contract personnel.

4.6 SMOKING/DRUG/ALCOHOL POLICY:

Contractor personnel shall comply with local FLC-N smoking policies and workforce requirements. The COR or TA will designate the smoking area allowable for each building. The contractor shall also comply with all federal statutes, laws, and regulations to implement a Drug Free Workplace Program [DFWP] as well as work force requirements and local command policies. Copies of both policies will be provided to the contractor by the COR at performance start date.

4.7 PERSONNEL COMPLIANCE:

The contractor is responsible for ensuring that their personnel observe and comply with all local and higher authority policies, regulations, and procedures concerning fire, safety, building security, sanitation, environmental protection, security, traffic, parking, energy conservation, flag courtesy, “off limits” areas, and possession of firearms or other lethal weapons. Note: When two or more applicable directives or instructions apply, the contractor shall comply with the more stringent of the policies.

4.8 CONTRACTOR’S FACILITY/OFFICE SPACES:

The contractor is responsible for having all the tools, air compressors, tires, and spare parts required, within industry standards [standard tools of the trade] to service MHE and SME. The contractor and their personnel shall be familiar with all processes detailed in applicable directives [a], [b], [h] and [j]. Prospective contract personnel must be able to satisfy Naval Base Norfolk requirements for individuals background checks and register in the Rapid Gate or Navy Commercial Access Control System [NCACS] for Naval Base access.

Applicable directive [j] provides detail of the regional installation access control program. Personnel identified as engineer technician to perform maintenance and repair on MHE and SMSE must be registered to ensure access to naval vessels and any other required facility.

The contractor is responsible for obtaining access to various bases and flight lines.

The various bases and naval vessels may have different requirements, and it is the contractor’s responsibility to gather the information needed for each site. The individual base security personnel will be able to provide this information. Applicable directive [j] identifies all the installation, pass office hours of operation and phone numbers.

The contractor will provide the access to Government facilities as required. Government facilities will be primarily in San Diego, CA, Norfolk, VA and Mayport, FL and other locations as required.

The minimum level of security required for this task is CONFIDENTIAL. Personnel accessing NMCI systems shall possess the eligibility to possess a SECRET clearance. Personnel performing classified work or requiring access to classified material or spaces under this task order shall possess both a DOD security clearance at the appropriate level [or higher] and the need to know. Clearance, or Interim, will be required at award. Contractors shall be required to have a confidential facility clearance with safeguarding capability not to exceed two [2] cubic feet. Contractors shall require access to for Official Use Only [FOUO] information. In performing this contract, the contractor may receive and generate classified material and have Operating Security [OPSEC] requirements.

4.9 PERSONNEL REMOVAL:

The Contractor shall comply with all security requirements in accordance with the applicable directives and site-specific regulations. The Government’s right to grant and evoke access for particular individual[s] to its facilities will not constitute a breach or change to this PWS;

regardless of whether said individual[s] are employed by the contractor, and regardless of whether said individual[s] are thereby precluded from performing work under the PWS. For the purpose of this PWS, the term “contractor employee” applies to all contractor employees and sub-contractor employees performing work under this PWS and resultant contract. Removal of employees does not relieve the contractor from the responsibility for the work defined in this contract. The contractor is required to provide support services despite personnel removal or other unforeseen conditions.

4.10 ACCEPTANCE AND INSPECTION:

Only the KO, COR or TA have the authority to inspect, accept or reject all deliverables. All rejected deliverables shall be corrected at the contractor’s expense with no additional cost to the government. The COR or TA, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings the COR will apprise the contractor of how the government views the contractor's performance and the contractor will appraise the Government of problems, if any, being experienced. Appropriate action is required to resolve any outstanding issues.

4.11 WORKLOAD DATA PROJECTIONS:

The contractor is required to complete all UM and repair of units, 12/18-Month Program overhauls, 18-Month Weight Test Certifications and transportation of MHE and SMSE by the end of the Period of Performance [POP] date or earlier if identified below. Listed below is anticipated workload but due to ships schedules, urgent or changing missions and leveling requirements, this may require shifting of numbers within each program.

PM actions: ~ 500 actions per year UM actions: [In shop/onboard ship]: ~ 700 actions per year 12/18-Month Program: ~ 65 units per year 18-Month Weight Test Certifications and/or Fork Certification: ~ 120 units per year Technical Trouble Shoot: ~ 300 actions per year Transportation Movements: ~ 70 movements per year

4.12 WORKLOAD COMPLETION SCHEDULE:

Specific defined completion deadlines, at the task order level, will be identified based on the customer’s specific requirements. The contractor shall follow the below time schedule based [Mon-Fri] on a 24-hour clock for each program:

Preventative Maintenance [PM]: 96 hours after initial contact onboard ship [2- Kilo must already be received by COR or TA].

Unscheduled Maintenance [UM]: 96 hours after initial assessment onboard ship or after transported to shop [2- Kilo must already be received by COR or TA].

12/18-Month Program: 90 days to complete each unit.

18-Month Weight Test Certification and/or Fork Inspection: 3 days to complete each unit.

Tele-Trouble Shoot [TTS]: 24 hours after initial contact via phone call, message or other communication device with ship personnel.

Transportation: 7 days to transport each unit.

4.13 DIRECT MATERIALS:

If materials and/or parts are necessary to complete the required services, the contractor shall first review existing government inventory to determine whether the required part is readily available for use. If not, the contractor is responsible for procuring any material/part necessary to complete the services from an authorized vendor and ensuring compliance with applicable safety requirements as defined in the underlying contract.

Specifically, replacement parts must meet the manufacturer’s specifications per NAVSUP P-538 [Chapter 8 Section 8-7]. Exact parts identified in the manufacturer technical manual safety section must be used when repairs are made to avoid compromising the units’ safety rating [NAVSUP P-538 Section 5-4 and Section 8-7]. All parts and materials required to complete the services shall be charged as Direct Materials or Other Direct Costs [ODC] under the terms of the underlying contract. If the contractor identifies that a part or total sum of parts required will cost in excess of $250, the contractor shall obtain approval from the COR or TA prior to procuring and charging the item against this task order. It is incumbent upon the contractor to ensure that the prices paid for materials are fair and reasonable. The Government may request, at any time, documentation/evidence of price reasonableness determination for materials procured under this contract.

4.14 ANCILLARY FUNCTIONS:

The Contractor shall have access to all Safety Data Sheet [SDS] of chemical products to ensure the users understand the chemical, physical and hazardous properties of each product used. Responsibility of the Satellite Accumulation Area’s [SAA] for HAZMAT disposal items shall be the responsibility of the shop supervisor for work assigned per this task order. CNRMA environmental staff periodically inspect the SAA’s without providing advance notice.

4.15 WARRANTY PERIOD:

The contractor shall warranty all maintenance and repairs specified by the PWS [Section 4.15] and as outlined below. All required warranty actions shall be conducted at no additional cost to the Government. Should there be a conflict between the PWS and any of the applicable directives, the more stringent requirement will take precedent.

PM Program: 30 days parts and labor UM Program: 30 days parts and labor 12/18-Month Program: 30 days parts and labor

The contractor will be responsible for issuing MHE/SMSE when required for ships forces and performing 18-Month Weight Test and/or Fork Certification as per NAVSUP P-538 [Section 8-6] and SWO23-AH-WHM-010 [Chapter 6] as outlined in applicable directives [a] and [b]. A copy of all final trouble calls, work packages, fork inspections and weight test certifications will be included in each unit history jacket.

5.0 PROGRAMS

5.1 PREVENTIVE MAINTENANCE [PM]:

The contractor shall perform PMs assigned to all ship force units who has MHE/SMSE supported by this contract. All PM actions shall be included as part of the 12/18-Month Program at the maintenance facility unless otherwise directed by the COR or TA.

PM actions consist of the inspection, testing, lubrication and adjustments required by the manufacturer technical manuals per applicable directive [h], industry standards for powered industrial forklifts per applicable directive [g] and ship forces MRC/MIP’s. The contractor is responsible for procuring all required parts, such as but not limited to, oil, air and hydraulic filters, engine and transmission oils, lubricants, grease and rust corrosion material if required. The contractor is responsible for identifying all labor hours, specific work performed and all parts and associated cost on trouble calls provided upon completion of unit to the COR. The contractor is responsible for scheduling and documenting all PM and UM actions via DPAS. Details of required tasks and actions can be located using reference [h].

NOTE: For all maintenance, repair or overhaul the multiple kinds of safety devices, depending on MHE and SMSE type, are provided to ensure their safe and efficient operation. Refer to NAVSUP P-538 for the specific types of safety devices associated with MHE and SMSE to ensure its safe and efficient operation as per SWO23-AH-WHM-010 [Chapter 4 Section 4.4]. Only trained, experienced, knowledgeable and authorized personnel are required to perform repairs, maintenance, per NAVSUP P-538 [Chapter 8, Section 8.2 (b)]. Replacement parts must meet the manufacturer’s specifications per NAVSUP P-538 [Chapter 8 Section 8-7].

5.2 UNSCHEDULED MAINTENANCE [UM]:

Initially a contractor SME shall perform diagnostic trouble shooting [TTS] via verbal exchange or via e-mail with ship’s force personnel.

The SME will attempt to diagnosis an issue to assist ship’s forces in the repair resolution of the unit using SME guidance. If guidance fails to resolve the issue, the SME should advise ship forces to submit a 2-Kilo as required. The COR or TA will make the determination to send a MHE/SMSE Mobile Service Road engineer technician to provide onboard support or require the unit to be transported back to the maintenance facility. A contractor SME must communicate with ship forces within 24 hours after initial contact via phone call, message or other communication device with ship personnel.

If transported to maintenance facility, the contractor has 96 hours [2-Kilo must already be received by COR or TA] to repair unit delivered to the maintenance facility and/or upon receipt of part[s] if required to be ordered. The MHE/SMSE engineer technician must follow the safeguards outlined in manufacturers’ technical manuals to avoid compromising equipment safety ratings. All transportation movement is the responsibility of the contractor to arrange. The ship is required to arrange for crane services if needed. Crane services are the responsibility of the ship and will not be charged under this contract.

5.3 12/18-MONTH PROGRAM [IN SHOP]:

The contractor shall perform an inspection of the MHE/ SMSE as required by the COR or TA for safe/serviceable maintenance and repairs in accordance with applicable directive [h] while the ship to which the unit is assigned is in CNO Availability. If time constraints allow corrosion control [including external paint] shall be performed on each unit unless waived by the COR or TA. All 18-Month Weight Test Certifications and/or Forklift Certification will be conducted to ensure the expiration date does not expire while ship is underway or on extended deployment.

It is the responsibility of the contractor to perform corrosion control and paint services during the 12/18-Month Program. Under this contract, access to a paint booth or paint facility is the sole responsibility of the contractor. Transportation to and from the paint facility is the contractor’s responsibility to manage and arrange. The contractor is responsible for ensuring that all 12/18-Month unit assemblies are clean [abrasive or soda blasting, steam clean, power wash, or neutralizing solutions] to ensure all parts are free of oil, grease, wax, dirt, salt, rust or other foreign matter and show no signs of corrosion. The cleaning agent shall not etch or degrade the base material. If not to be painted, all parts shall be properly cleaned prior to reassembly. Rubber components and neoprene parts shall be protected from paint and overspray [belts, hoses, electrical covers, and wiring harness].

Spray cans may be used in the immediate work area when the items to be touched up are no larger than 12 inches in diameter. Safety directions on the spray cans must be followed. Proper PPE must be used at all times, and the floor and surrounding areas must be protected from any overspray. All spray cans are hazardous and must be stored in the hazardous locker at the end of each workday or properly disposed. NO EXCEPTIONS.

The individual work package must be updated daily with the complete labor hours, parts and hazardous material used for the 12/18-Month Program identified. Questions should be addressed to the COR or TA for assistance.

5.4 18-MONTH WEIGHT TEST and/or FORK CERTIFICATION:

The contractor shall perform an inspection of the MHE/SMSE via the 2-Kilo process for an 18-Month Weight Test Certification inspection required by applicable directives [a] and [b]. If the unit fails any requirement of the inspection, the unit shall be scheduled for UM repairs to correct the failure. After the unit has been repaired and successfully passed, inspected by the Quality Assurance Inspector, the 18-Month Weight Test Certification will be conducted as per applicable directive [b].

5.5 TECHNICAL AUTHORITY/TROUBLE SHOOT [TTS]:

The contractor shall perform diagnostic technical TTS via verbal exchange, phone call, message, e-mail or other communication device with Ship’s Force personnel directly. The contractor SME will attempt to diagnosis issues to assist Ship’s Forces in the repair resolution of the unit while onboard ship using SME guidance. If guidance fails to resolve the issue, the COR or TA will make the determination to send a MHE/SMSE Mobile Service Road Engineer Technician to provide onboard assessment after a 2-Kilo has been submitted by Ship Forces.

All repairs in conjunction with the TSS and the MHE/SMSE Mobile Service Road Engineer Technician will be performed and completed onboard ship unless determination is made that the unit is required to be transported back to the maintenance facility by the COR or TA.

5.6 TECHNICAL OVERSIGHT:

The contractor shall provide over-the-shoulder safety and QA oversight for repairs and maintenance performed by Ship’s Force personnel on units assigned to their ship while in any maintenance facility.

5.7 WORK LOCATIONS:

Current maintenance facilities are identified below:

FLC-Norfolk Building W-127 Buildings LP-26, V-58 or LP-22

On onboard various Naval vessels both CONUS and OCONUS in port at Norfolk, VA; Mayport, FL; Manama, Bahrain; Rota, Spain; Mina Jebel Ali, United Arab Emirates; or other locations as directed.

6.0. PERSONNEL QUALIFICATIONS:

All contractor personnel performing under this Task Order are required to meet all the qualifications and experience defined in the underlying PWS Section 6, 6.1.1, 6.2.1, 6.3.1, 6.4.1, 6.5.1, 6.6.1, 6.7.1 and 6.8.1 for all proposed labor categories without exception.

Experience in shipboard MHE /SMSE must be current [within 2 years] and the ability to communicate orally and in writing is required to understand and comply with verbal instructions and for documenting work packages and reading of technical manuals.

All engineering technician personnel shall be capable of maintaining and repairing the wide range of diesel and battery-operated electric forklifts typically used aboard naval ships. All MHE/SMSE Engineer Technicians and Mobile Service Road Engineer Technicians must have the knowledge and experience required to maintain all UL [Underwriters Laboratories] ratings and EMI [Electronic Magnetic Interference] suppression requirements on weapons support equipment.

All contractor personnel must possess a MHE/SMSE operator’s license in accordance with NAVSUP P-538 [Chapter 4] with the exception of the Project Manager and Administrative support personnel. It is the responsibility of the contractor to train and license personnel under their employment. No reimbursement is authorized by the government.

All contractor personnel performing under this Task Order are required to meet all qualification and experience levels of service defined in the underlying contract for all proposed labor categories without exception.

Labor Category Est. Annual Hours Project Manager X 1 1,040 Production Manager X 1 2,080 Quality Assurance Inspector X 1 2,080 Material Expediter X 2 4,160 Administrative Assistant X 1 2,080 Shop Supervisor X 1 2,080 MHE/SMSE Senior Engineer Technician X 3 MHE/SMSE Junior Engineer Technician X 4

14,560

MHE/SMSE Mobile Service Road Engineer Technician Senior X 2 4,160 MHE/SMSE Shop Warehouse Electric Battery X 1 2,080

TOTAL 34,320

6.1 PROJECT MANAGER:

� Responsible for the overall management of this contract and monitoring the progress of all project deadlines and milestones.

� Responsible to manage the program budget regarding expenditures and allocated funds.

� Responsible for having strong experience as a manager of a large and complex project and have the ability to work with a wide range of individuals.

� Responsible for maintaining close coordination with the COR and TA to ensure MHE and SMSE repairs, overhauls and replacements are completed in a timely manner to avoid disruption of operating schedules.

� Must be significantly proficient in all current MICROSOFT applications.

6.1.1 Experience: A minimum of [10] years’ experience as a manager of a project or management position.

6.2 PRODUCTION MANAGER:

Operate consolidated customer help desk to serve as the single point of contact [POC] to respond to trouble calls by shipboard personnel.

Conduct a preliminary assessment of all trouble calls and open/dispatch trouble calls to Mobile Service Road Engineer

Technicians.

Conduct a preliminary assessment of all 12/18-Month Program units and develop work packages for each unit to provide to Shop Supervisor.

Responsible for the 12/18-Month Program and ensure deadlines established will be completed.

Responsible for reviewing and ensuring required information on units overhauled via the 12/18-MonthProgram is in each work package.

Responsible for monitoring Mobile Service Road Engineer Technician progress to access, troubleshoot, isolate and resolve trouble call within [96] hours [based on a 24-hour clock].

Responsible for documenting all open trouble calls on visible board for government personnel to know the status of a unit as well as a documented system on open, waiting on parts and closed trouble calls.

Responsible for being proficient in MICROSOFT applications, understand and be knowledgeable in the Defense Property

Accountability System [DPAS] and all other NAVY tracking systems outlined in applicable directives in this PWS.

Responsible for coordinating transportation of MHE and SMSE.

Responsible for ensuring the Mobile Service Road Engineer Technician complete the repair in the time allotted. If the Mobile Service Road Engineer Technician is unable to complete the repair in the time allotted due to unforeseen circumstances [unable to locate unit, customer using unit, part difficult to remove] the COR or TA shall be notified immediately and mutually agreed upon adjustment of labor hours will be discussed.� Determine if unit needs preservation for MHE and SMSE inducted in the 12/18 Month Program.

Responsible for providing engineer technician over-the-shoulder safety oversight for repairs and maintenance performed by Ship’s

Force on units assigned to their ship if Quality Assurance Inspector is unavailable.

6.2.1 Experience: A minimum of [10] years’ supervisory experience in production control with at least [5] years of these must have been in a production environment associated with shipboard MHE and SMSE.

6.3 QUALITY ASSURANCE INSPECTOR [Q/A]:

Responsible to execute all industrial safety programs and distribute Personal Protective Equipment [PPE] that includes [but not limited to] hearing conservation, eye and footwear protection and respiratory programs for all grinding, sanding and welding operations within the facility spaces that are OSHA approved.

Conduct safety briefings and explain maintenance facility rules with Ship Force personnel.

Responsible to provide over-the-shoulder safety oversight for repairs and maintenance performed by Ship’s Force on units assigned to their ship while in the maintenance facility and determine if repairs are within Ship Force capability.

Responsible to coordinate with Ship Force personnel and Shop Supervisor if repairs exceed Ship Force capability. If required, ensure a revision of 2-Kilo for repair of MHE and SMSE by engineer technician is required.

Responsible for conducting 18-Month weight test certification of Ship Force MHE and SMSE IAW applicable directive [b].

Responsible for enforcing occupational safety and health laws and monitoring work practices that may injure people or damage property.

Responsible to maintain an established quality assurance program with the aim of identifying and correcting deficiencies in the quality and workmanship of services before performance becomes unsatisfactory.

Responsible for conducting inspections on repairs of all work performed by the engineer technicians on the various program at the government facility, on-site sub-contractor facility or other designated facility.

Responsible for performing a final inspection on all units before presenting MHE and SMSE to the government.

Responsible for performing a visual inspection upon completion of all authorized corrective actions and accomplishing an 18-

Month Weight Test safety certification as required.

Responsible for providing notice to government personnel when units are ready for final acceptance inspection.

Responsible for conducting and providing quality control, quality assurance training and quality control records.

Responsible for ensuring the master technical manual library identification spreadsheet is current and up to date. Ensure a copy is entered in spreadsheet and placed in master technical library when new MHE and SMSE are received.

Responsible for providing pre-deployment Quality Control Assessments before ships departure or deployment and conducting post deployment Quality Control Assessments upon return from deployment.

Responsible for developing and implementing a specific, simplified and easily implemented Quality Control Plan [QCP]. The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan [QASP].

Responsible to work well in conjunction with the Production Managers and have the ability to discuss differences in a professional manner.

6.3.1 Experience: A minimum of [8] years’ experience is required in shipboard MHE and SMSE used by naval vessels.

6.4 MATERIAL EXPEDITER:

Responsible for identifying and providing all parts and supplies required while maintaining a comprehensive logistics support program to all naval personnel.

Responsible to provide logistics support, to include an inventory of repairable components, requisitioning, expediting, material delivery, Casualty Reporting [CASREP] assistance, long, short-term parts storage, and pre-expended bin management.

Responsible to procure all necessary parts from an authorized vendor [if parts are required] as outlined in the appropriate technical manual [applicable directive h].

Responsible for ensuring timely receipt, verification of quantities received and inspection of parts for any damage to ensure parts received match original order.

Responsible for the distribution and issuance of all parts to the proper engineer technician.

Responsible for establishing and maintain a parts management program.

Responsible for delivering and pick-up parts and material and has proper MHE license in accordance with NAVSUP P-538 regulations [Chapter 4] and other delivery vehicles.

Responsible for providing support in sourcing for parts research, pricing, receipts, inspection, inventory control and issue.

Responsible to document usage and inventory maintenance of pre-expended bins for consumable items such as rags, lubricants, spray paint, spill containments [absorbent/speedy dry], cleaning material [etc.] for audit purposes accountability.

Responsible for adding or deleting standard inventory composition to restock maintenance facility consumable inventory.

Responsible for inventory and ordering materials for MHE and SMSE on units deploying based on requirements as set forth by the

SME POC.

Responsible for notifying the Ships Force and CNSL POC of all final inspections and acceptance.