Attachment 01 OPS DRAFT PWS.pdf

PERFORMANCE-BASED WORK STATEMENT (PWS)

FOR

OVERHEAD AND PRODUCTION SUPPORT

(BASIC)

U.S AIR FORCE

OGDEN AIR LOGISTICS COMPLEX

5/27/2021

Overhead and Production Support i

TABLE OF CONTENTS

1... SCOPE

2... DESCRIPTION OF SERVICES

2.1 Report

2.2 Document Preparation

2.3 Briefing

3... BASIC SERVICES

3.1 Management Support

3.2 Production Support

4... PERFORMANCE REQUIREMENTS

4.1 Program Management & Reporting

4.2 Contractor Personnel

4.3 Minimum Team Complement (MTC)

4.4 Hiring, Retention, and Redundancy Plan ........................ Error! Bookmark not defined.

4.5 Performance Standards

5... SERVICE SUMMARY

5.1 Services Summary

5.2 Inspection of Services

6... Ordering procedures

6.1 TO Fair Opportunity Proposal Request (FOPR)

6.2 Government Right to Cancellation

6.3 TO Evaluation Criteria

7... CONTRACT DATA REQUIREMENTS LIST (CDRL)

7.1 CDRL requirements

7.2 Reporting

7.3 Monthly Status Report

7.4 Minimum Team Complement Changes

8... GOVERNMENT FURNISHED PROPERTY (GFP) and INCIDENTAL GOVERNMENT PROPERTY and FACILITIES

8.1 GFP

8.2 Incidental Government Property and Facilities

9... GENERAL INFORMATION

9.1 Security

9.2 Conservation of Utilities

ii

9.3 Installation-Specific Safety and Health Standards

9.4 Hours of Operation

9.5 Government Motor Vehicle (GMV) License

9.6 Contractor Motor Vehicle (AMARG Only)

9.7 Intellectual Property

9.8 Reporting of Contract Labor Hours

9.9 Inherently Governmental Functions/Personal Services

9.10 Government Program Management

9.11 Government Contract Management

9.12 Resource Management

9.13 Training

9.14 Transition Plan

APPENDIX A - ACRONYMS AND ABBREVIATIONS LIST

APPENDIX B – PUBLICATIONS AND FORMS

APPENDIX C – SAFETY

APPENDIX D – SKILL CATEGORIES/DESCRIPTION

APPENDIX E – LEGACY SYSTEMS

APPENDIX F – GOVERNMENT STANDARDS OF WORK - PLANNING

APPENDIX G – GOVERNMENT STANDARDS OF WORK - SCHEDULING

APPENDIX H – COMBINED AIRCRAFT / EXCHANGEABLE PRODUCTION SUPPORT

TECHNICIAN PLAYBOOK

APPENDIX I – CONTRACT OVERTIME REQUEST FORM / CERTIFICATE OF SERVICE

1... SCOPE

The purpose of this contract is to provide business/management and production operations and overhead activities to Ogden Air Logistics Complex (OO-ALC) Maintenance Groups, 309 Aerospace Maintenance and Regeneration Group (AMARG), Davis Monthan Air Force Base (AFB), AZ, Randolph AFB, TX, and other Geographically Separated Units (GSUs). The contractor shall supply skilled labor in support of business/management and production operations for depot maintenance to include: planners, schedulers, production support technicians, production material technicians, analysts and other similar functions, as outlined in this basic Performance Work Statement (PWS) and associated task orders (TO). The contractor shall have a minimum of 3 years of experience as a prime contractor or 5 years of experience as a subcontractor managing logistical services, human resources, and staffing for business management, production operations, and overhead activities similar to requirements in this PWS.

This requirement will not include personal services or inherently governmental functions. The objectives and requirements identified within this PWS are described in general terms. Each TO will specifically address applicable TO requirements, scheduling, TO options, and performance criteria. The contractor shall comply with this and the TO PWS in its entirety.

2... DESCRIPTION OF SERVICES

Individual TO requirements will be specifically defined to include: location, primary work areas, minimum team compliment (MTC), specialized skills required, and workload requirements. The workforce may include any number and combination of the skill categories cited in the TO requirements. TOs will consist of complete activity as a definable segment of work (i.e., a single shift, a specific process or area). Individual TO requirements will be defined in subsequent paragraphs contained throughout this PWS for individual TO requirements.

Compliance with all guidance, publications, regulations and operating instructions provided by the Government or referenced in this and in subsequent task orders is required.

2.1 Report

2.1.1 The contractor shall perform oral and/or written reports on tasks and required activities contained in this PWS. The contractor shall work with supervisory personnel to obtain, discuss, and/or present data pertaining to the assigned tasks. (CDRL A/B/C/D/E/F/G/H001)

2.2 Document Preparation

2.2.1 The contractor shall prepare reports, spreadsheets, graphs, templates and briefing charts for daily, weekly, monthly, quarterly and annual reports, as needed, using legacy systems (see Appendix E) and Microsoft Suite products such as Word, Excel and Power Point. The contractor shall meet deadlines for reporting. Specific requirements will be outlined at the task order level. (CDRL A/B/C/D/E/F/G/H005)

2.3 Briefing

2.3.1 The contractor shall verbally present reports, charts, or other analyzed data as stated in section 2.2, to management or other management representatives, either daily, weekly, or monthly as outlined in the TO requirements. Briefings shall be concise and accurately summarize pertinent and relevant data.

3... BASIC SERVICES

3.1 Management Support

3.1.1 The contractor shall use, create, refine, process and/or provide data to reach goals and objectives on identified projects that integrate organization and enterprise level management objectives.

3.1.2 Analytical Support and Technical Writing (Journeyman Level)

3.1.2.1 The contractor shall perform routine, procedural tasks that support management, workloads, and program analytical work. The contractor shall assist the government with identifying resources required, for government concurrence, to support various levels of program operations. The contractor shall provide records, communications, forms, and other documentation as required.

The contractor shall prepare detailed plans, methods, procedures, benchmarking and/or studies for work processes and functions that are interrelated to improve efficiency. The contractor shall participate in integrated product teams (IPT) as an analyst in studies of a broad scope. Journeyman Technical Writers are required to have at least three years' experience in technical writing. They must also have four to five years’ experience using a computer and Microsoft Suites. The contractor shall have intermediate level Microsoft Operating Systems skills (3-5 years’ experience) a Journeyman level performs all functional duties independently.

3.1.2.2 The contractor shall analyze and identify non-standard or emerging operational requirements, correctly assessing impact on overall management or production support. The contractor shall analyze problems created by the incompatibility of future programs and identify appropriate corrective action. The contractor shall research and analyze complex and unique logistics policy problems, identify causative factors and corrective actions to minimize system impact. The contractor shall assess relevancy, adequacy, sustainability and attainability by reviewing planning or other relevant documents. The contractor shall be familiar with and utilize the Maintenance, Repair, and Overhaul (MRO) system and various sources to research, compile, and analyze available data and select the information appropriate to the assigned task ensuring accuracy and completeness.

3.1.2.3 The contractor shall research and analyze data for current and future workload costs and gather data for Lean initiatives or process improvements. The contractor shall identify material, financial, and production issues in the OO-ALC’s depot maintenance and depot material areas, including those of a classified nature.

3.1.2.4 The contractor shall assist government project/program managers with specific programs; participate in the development and coordination of assessment criteria, indicators and procedures for measuring system/equipment performance, and sustainment effectiveness on a continuing basis. The contractor shall identify problem areas or deficiencies for corrective actions. The contractor shall assess impact of proposed or actual changes in technical requirements, documentation, training and schedules.

3.1.3 Analytical Support Time and Attendance (Entry Level)

3.1.3.1 The contractor shall ensure required administrative details associated with the daily operations of Depot Maintenance Accounting and Production System/Time and Attendance (DMAPS/TAA), or applicable system, are conducted in compliance with established policies, procedures, and directives.

The contractor shall have basic level Microsoft Operating Systems skills (1-2 years’ experience) an entry level position will be assisting journeyman personnel positions and/or performing functional duties under oversite of journeyman level positions.

3.1.4 Analytical Workload Support (Journeyman Level)

3.1.4.1 The contractor shall assist Government personnel in analyzing new/existing workloads under the scope of this PWS. The contractor shall research, analyze, evaluate, interpret, and verify assigned tasks. The contractor shall have intermediate level

Microsoft Operating Systems skills (3-5 years’ experience) a Journeyman level performs all functional duties independently.

3.1.4.2 Examples of these tasks may include:

• Assist Government personnel in technical or specialized project management

• Identify and analyze commercial certification processes

• Identify and analyze required functional tasks and their interrelationships

• Perform complex analytical studies for cost/benefits analyses, economic analyses, productivity factors, production efficiency, trade studies, feasibility analysis and/or financial analyses relating to program or project alternatives

• Perform technical writing in support of various functions

3.1.5 Data Entry/Clerk (Entry Level)

3.1.5.1 The contractor shall analyze, interpret, categorize and electronically input a variety of depot maintenance information into Government data base systems. The contractor shall ensure inputs are timely and accurate per TO requirements. Data entry processes and familiarity requirements of Government data systems and subject matter, including coordination for travel requirements, will be outlined at the task order level. The contractor shall have basic level Microsoft Operating Systems skills (1-2 years’ experience).

3.1.6 Logistics Management (Journeyman Level)

3.1.6.1 The contractor shall apply master-level analytical techniques to highly complex logistics management processes. In close coordination with government personnel in material management, production, planning, and other relevant sections, conduct a thorough evaluation of new and existing depot workloads to identify appropriate levels of manpower, material, facilities, vehicles, support services and recommended funding levels appropriate to support the programs, for Government concurrence and approval. Warehouse design, procurement activities, production support, storage, distribution, maintenance planning, transportation, resource utilization, and disposal of material will all be evaluated. Contractor will develop design and material solutions to noted gaps or shortfalls in all areas of study.

Contractor will correlate and appropriately justify those recommendations to assure that the needed support is provided at the right time and place. All activities are designed to ensure the successful integration of the upcoming TRIM program and potential new workloads into our current PCIII and existing MRO requirements. The contractor shall have intermediate level Microsoft Operating Systems skills (3-5 years’ experience) a Journeyman level performs all functional duties independently.

3.1.6.2 Examples of the responsibilities of logistics management include:

• Integrate the actions required of each logistics service activity into a comprehensive logistics plan in support of, or to be incorporated into overall program plans.

• Monitor progress toward meeting the logistics plan and identify the cause and impact of delays or other problems. Varying degrees of responsibility for taking actions to prevent or overcome such problems may also be included and identified at the task order level).

• Adjust plans, recommendations, and implementation timelines to meet government requirements.

• Evaluate plans and provisions of logistical support for feasibility, efficiency, and economy, and develop alternatives when required.

• Perform Gap-Analysis, within available or allocated resources, for funds, manpower, facilities, equipment, supplies, and services.

• Design and development, procurement, production, storage, distribution, maintenance, transportation, utilization, and disposal of material.

• Assist government with design and development, procurement, production, storage, distribution, maintenance, transportation, utilization, and disposal of material from government approved Courses of Action (COAs).

3.1.7 Production Analyst (Journeyman Level)

3.1.7.1 The contractor shall have experience or train their employees within 90 days of starting to be proficient in the existing Maintenance Repair and Overhaul (MRO) systems (examples include IMPRESA, Program Depot Maintenance Scheduling System (PDMSS) and MAXIMO. The contractor shall have experience in the MRO environment and associated Air Force (AF) Legacy systems and how they affect AF supply chain management disciplines, policies, and procedures. The contractor shall have intermediate level Microsoft Operating Systems skills (3-5 years’ experience) a Journeyman level performs all functional duties independently.

3.2 Production Support

The contractor shall provide depot maintenance production support to include planning, scheduling, production material technicians, and production support technicians. The equivalent General Schedule (GS) performance level for these positions varies from GS-7 through GS-11. The contractor shall identify and resolve material, financial, and production issues for the OO-ALC depot maintenance and depot material areas, including those of a classified nature, according to Government Standards of Work (see Appendices F and G) and scorecard measurements (track and report differences between budgeted and actual). Specific workloads and requirements will be identified at the TO level.

The contractor shall schedule, attend, and lead meetings to discuss workload requirements as required.

3.2.1 Planner (Journeyman Level)

3.2.1.1 The contractor shall assist Government personnel in the development and completion of labor and material standards, shop capability, work control documents, time measurement studies, and associated data to accomplish production processes in applicable MRO or data management system. The contractor shall manage and perform planning tasks in accordance with (IAW) Air Force Sustainment Center Manual (AFSCMAN) 21-102, AFSCMAN 21-102_OO-ALCSUP, and Government Standards of Work. The contractor shall have intermediate level Microsoft Operating Systems skills (3-5 years’ experience) a Journeyman level performs all functional duties independently. The contractor shall create, monitor and/or maintain various planning duties or documents. Examples include:

• Work Control Documents (WCD)/Work Authorization Documents

(WAD)

• Management of Items Subject to Repair (MISTR)

• Temporary workload (T-jobs), manufacturing workload (M-jobs), planned and unplanned workloads, 206s (Temporary Work Requests), Partnership Workloads and Other Major End Items (OMEI), and Quality Deficiency Report Job Orders.

• AFSC Form 561 Process orders

• Bills of Material (BOM)

• AFMC Form 202 Non-conforming Technical Assistance Reply (Engineering Disposition), Air Force Technical Order (AFTO) 22 Technical Manual Change Recommendation and Reply

• End Item Sales Price (EISP)

3.2.2 Scheduling (Journeyman Level)

3.2.2.1 The contractor shall ensure proper shop loading of end items, identify required component parts, manpower and requisitioning/turn-in of production assets. The contractor shall support shops in reporting earned labor hours and end item completions to track costs in the work-in-process accounts, and Job Order Number (JON) completions for the sales of that production to customers. The contractor shall provide support related to production controlling to include, inducting production assets, selling production assets to and from supply distribution, awaiting parts movements, in-conjunction with the parts requisitioning and distribution, and logbook keeping and filing.

The contractor shall monitor applicable systems and resolve production support issues to comply with AFSCMAN 21-102 and applicable supplements, and government standards of work. The contractor shall have technical knowledge of data systems, production processes, and the ability to understand and comply with regulations, and recommend capacity levels for optimal performance IAW applicable regulations. The contractor shall have intermediate level Microsoft Operating Systems skills (3-5 years’ experience) a Journeyman level performs all functional duties independently.

3.2.3 Production Material/Support Technician (PMT/PST), Supply Technician, Shipping, Receiving Clerk (Basic/Entry Level)

3.2.3.1 The contractor shall accomplish depot supply material functions.

The contractor shall coordinate material support functions with appropriate Production support personnel. The contractor shall research, analyze and perform corrective and preventive actions related to parts supportability and availability using government-provided data. The contractor shall research and identify availability of customer component parts and initiate purchase requests required by the production shops IAW AFMCI 21-102, applicable supplements, and applicable government regulations.

The contractor, in coordination with Production support personnel, shall authorize, order, receive, issue, and perform customer front-end JON edits on all requirements submitted by supported maintenance shops, process in-house local manufacturing requirements to production back shops, and maintain appropriate on-hand stock levels to support production. The contractor shall ensure the JON is properly charged for the material and the material transaction receipts are filed. The contractor shall provide support within the required depot Management Information Systems (MIS) outlined in the following subparagraphs. An entry level position will be assisting journeyman personnel positions and/or performing functional duties under oversite of journeyman level positions.

3.2.3.2 The contractor shall monitor applicable systems to review, analyze, and resolve unplanned material orders and perform other material support operations. Examples of such operations may include:

• Coordinate material requirements with other production support personnel to reduce/turn-in excess serviceable/unserviceable material

• Retrieve and deliver material to appropriate entities

• Perform turn-in transactions for Integrated Prime Vendor (IPV) bench stock

• Perform turn-in operations/documentation for Due In For

Maintenance (DIFM) items

• Support Facilitate Other Maintenance (FOM) programs

• Perform Demand History Adjustment (DHA)

3.2.3.3 The contractor shall provide maintenance material operations to include being proficient with and utilizing the Enterprise Environmental Safety and Occupational Health (EESOH) MIS to authorize, order, receive, issue and account for hazardous material (HM). The contractor shall build management reports on HM using applicable systems. The reports shall identify re-order materials, shelf life, inventory, and backorder status. The contractor shall ensure that hazardous material is properly stored IAW applicable guidance. The contractor shall comply with area specific controls and procedures by local environmental management organizations as identified at the task order level.

3.2.3.4 The contractor, in coordination with production support personnel, shall conduct research of technical requirements, catalog databases to locate most cost-effective available substitutes and new products. The contractor, in coordination with Production Support personnel shall determine stock levels needed for recurring and specialized items based on usage, inventory, project demands, seasonal demands, changing customer needs, and project depletion.

3.2.3.5 The contractor shall be responsible for documenting process flows/steps illustrating functional responsibilities and necessary transactions as outlined in the work control documents provided at the task order level.

3.2.3.6 The contractor shall accurately process various supply transactions into the Integrated Logistics Systems – Supply (ILS-S). Examples of transactions include: issue requests, DIFM updates, item record and part number loads, and Manage Mission Capability (MICAP) verification, processing lateral shipments, and similar standard supply system transactions.

3.2.3.7 The contractor shall perform research and processes reports using various web-based Government logistics data systems. Examples of these systems are included in Appendix E.

3.2.3.8 The contractor shall maintain Bench Stock, Shop Stock, Operating Stock, and Work Order Residue IAW AFSCMAN 21-102.

3.2.3.9 The contractor shall provide procurement research and purchase options for items or materials not available through normal supply channels.

3.2.3.10 The contractor shall ensure items being turned-in to supply are properly prepared for shipment, tagged, and identified.

4... PERFORMANCE REQUIREMENTS

4.1 Program Management & Reporting

4.1.1 The contractor shall provide a management structure that enables contractor personnel to effectively perform the roles and responsibilities associated with the execution of task order requirements. The contractor shall provide a management structure that ensures employees are present and engaged in appropriate tasks as identified in each individual task order PWS.

4.2 Contractor Personnel

4.2.1 The contractor shall provide all qualified personnel as specified in individual task orders. The contractor shall be responsible for the selection, recruitment, hiring, assignment of duties, and reassignment of duties, transfer, supervision, management, control, and termination of contractor employees in performance of OPS requirements. Contractor personnel are employees of the contractor and under its administrative control and supervision. The contractor and its employees shall not supervise, direct or control the activities of Government personnel or the employees of any other contractor. The contractor shall minimize the impact of turnover for each skill on every task order and shall backfill any vacancy that occurs after task order award within (45) calendar days or as specified in the TO PWS.

4.3 Minimum Team Complement (MTC)

4.3.1 The MTC is defined as the required minimum amount of staffing necessary for effective performance on each task order. An MTC will be provided in each task order (Table 4.3). The Government will solely determine the MTC. The contractor shall ensure the MTC specified in any applicable task order PWS is maintained throughout each task order Period of Performance

(POP).

4.3.1.1 The objectives for each TO MTC is a fully manned workforce on day 1 of task order POP. Additionally, the objective is that no task order with a MTC discrepancy, and/or deficiency in any given month has a repeated discrepancy in consecutive months.

4.3.1.2 Upon task order award, the contractor shall have 30 to 60 calendar days, depending upon the size or skills needed for the required task order work force (see paragraphs 4.3.1.2.1 through 4.3.1.2.4 below), or as otherwise stated in the TO requirements, to be fully prepared to perform the task order, IAW paragraphs 4.3.2.1 –

4.3.2.3. The contractor shall ensure all employees possess

required training, qualifications, proficiency, and security clearances and satisfy all other access requirements. The contractor understands that any contractor employee may be immediately removed from, or denied access to any Government property, facility, or installation at the sole discretion of the Government.

4.3.1.2.1 For existing task orders requiring less than 25 contractor employees, the contractor shall have 100% of the work force fully prepared to perform the task order by no later than 30 days.

4.3.1.2.2 For existing task orders requiring 25 or more contractor employees, the contractor shall have no less than 90% of the required workforce fully prepared to perform the task order by no later than 30 days. The remaining 10% must be fully prepared to perform no later than 60 days following task award.

4.3.1.2.3 For new workload task orders, the contractor shall have no less than 80% of the required work force fully prepared to perform the task order by no later than 30 days. The remaining 20% must be fully prepared to perform not to exceed 60 days following task award.

4.3.1.2.4 The contractor shall ensure all proposed task order positions which become vacated during the period of performance are backfilled within 45 days. The objective for backfilling positions is 30 days. If a position is backfilled by personnel from a position under the current or a different task order, (that was issued under the contractor's Basic contract,) the number of days the original position was vacated will be added to the total number of days the newly vacated position is considered vacant. An alternative time may be agreed upon in writing with the Contracting Officer on an individual task order basis.

4.3.1.2.5 The contractor shall ensure all proposed task order positions requiring a secret clearance be backfilled in a timeframe not to exceed 180 days. The contractor shall coordinate with the Government regarding such positions and provide regular status updates.

4.3.1.2.6 The contractor shall not invoice the Government for unfilled positions.

4.3.2 Billing

4.3.2.1 On an annual basis, each position shall be worked for 1,920 hours.

An average of 160 hours per month per position will be used for billing. The contractor shall not invoice, and the Government will not pay for vacant MTC positions or positions worked less than 1,920 hours per year. The contractor shall provide a monthly report, with each monthly invoice, which includes the name and hours worked by each employee. The report shall identify regular hours worked as well as holidays, vacation, and/or sick time taken, etc. If a position is vacant, the contractor shall identify the days in which the position is vacant and shall reduce the amount invoiced, on a pro-rata basis, for the vacant position(s). Additionally, if a position is worked less than 1,920 hours per year the contractor shall reduce the amount invoiced, on a pro-rata basis, for the amount of hours less than 1,920 worked. The COR will verify the invoiced amount reconciles with the monthly report and are consistent with the Government’s records for the respective employee(s) prior to approving the invoice for payment. (CDRL A/B/C/D/E/F/G/H001)

4.3.3 Lead Support

4.3.3.1 The contractor shall identify working leads or site focal points (for each shift, worksite area and/or skill set) to be responsible for workload assignments in the absence of a site supervisor to help prevent the creation of personal services, the lead duties are Not to Exceed (NTE) 25% of the monthly duty time. The contractor lead shall act as the liaison between the Government and the Contractor. Any additional duties will be defined at the TO level.

The contractor will identify at the task order level, which employee will also be completing lead duties in addition to their regular duties.

4.3.4 Site Supervision

4.3.4.1 The contractor shall manage their employees and provide supervision IAW TO requirements. Site Supervisors shall have 3-4 years of supervisory experience. The contractor shall provide a supervisor when required in the minimum team complement at the TO level. The contractor shall identify working leads or site focal points to be responsible for workload assignments to ensure the non-personal services element of this contract is upheld.

4.3.4.2 Site Supervisors, when required, must be on-site starting on day one of task order POP with no more than 30 cumulative days of absence or vacancy. The Site Supervisor shall be responsible for ensuring contractor employees are available for work daily and shall report to the designated Government POC and COR of scheduled leave on the first business day of each month via email.

For emergency /sick leave the contractor shall notify the designated Government POC and COR within the first hour of unscheduled leave to allow the Government to make necessary personnel coverage adjustments. Lead position contractors shall not be temporarily assigned as the Site Supervisor.

4.3.4.3 The contractor shall be responsible for all contractor related HR, recruiting, security procedures/requirements to include fingerprint processing; if fingerprinting required at HAFB, or GSUs the contractor shall be responsible to have an assigned HR employee to gain access to HAFB/GSU to escort their employees. For HAFB ‘New Hire processing” the contractor shall coordinate with the COR for scheduling their employees.

4.3.5 MTC Reduction

4.3.5.1 If the Government reduces the MTC during a TO’s POP, the contractor will be given a minimum of 30 days’ notice and the reduction will be treated as a partial termination for the Government’s convenience IAW Federal Acquisition Regulation (FAR) 52.212-4(l). Additionally, any unexercised TO options will not be exercised.

TABLE 4.3 MINIMUM TEAM COMPLIMENT (MTC)

Skill Category

Skill Title

Workload Supported

Designated

Lead

PWS

Reference

Contractor Manpower Equivalent

(CME)

Total Hours

CMEs Requiring

Secret Clearance

To Be Determined

(TBD)*

TBD*

Totals

*Skill categories will be determined at the TO level

Note: MTC includes 1,920 hours per year (or associated subdivision) for one manpower equivalent

Total Task Order MTC: TBD

4.4 Hiring, Retention, and Redundancy Plan

4.4.1.1 The contractor shall provide a hiring and retention plan that shows how the contractor will have their employees meet the minimum experience, training and skill sets. (CDRL A/B/C/D/E/F/G/H001)

4.4.1.2 The redundancy plan will demonstrate how the contractor will maintain the ability to replace vacant positions.

4.4.1.3 The contractor shall not move employees from one position to another to add time for backfilling.

4.5 Performance Standards

4.5.1 The contractor shall meet the performance standards in the Basic PWS and subsequent TOs.

4.5.2 The contractor shall meet the required deadlines/due dates and adhere to schedules for provided services as specified in the TO. The contractor shall have no more than one validated customer complaint for timeliness within a quarterly period from the start of the task order POP.

4.5.3 The contractor shall accurately and efficiently provide the required services with minimal errors (1-2 validated errors or as otherwise stated at the TO level) and IAW applicable guidance and regulations and Government Standards of Work (Appendices F and G). A Corrective Action Report (CAR) will be issued if the contractor receives more than one validated customer complaint for repeated errors.

4.5.4 The contractor shall compile analytical data into required formats or templates for periodic recurring and non-recurring reporting, tracking, or inquiries. Examples include: documents, spreadsheets, emails, graphs, briefing charts, and other templates provided at the TO level. The contractor shall use the current MRO system, PDMSS, Government Legacy systems, or other applicable systems for data result reporting. Level of detail, reporting due dates, and other specifics will be defined at the task order level. (CDRL A/B/C/D/E/F/G/H005)

5... SERVICE SUMMARY

5.1 Services Summary

5.1.1 Additional services summary requirements for required tasks will be identified at the TO level with associated qualitative and/or quantitative standards. Applicable performance thresholds will be specified at the TO level according to skill set requirements.

TABLE 5.1

# Performance Objective PWS Reference Performance Threshold

The contractor shall meet and maintain the MTC for the staffing of TOs

4.3.1.2 - 4.3.1.2.4

Acceptable if the MTCs for TOs are fully manned with the PWS thresholds listed below, or as otherwise identified at the task order level:

- Existing task orders requiring < 25 contractor employees, 100% of the work force by no later than 30 days.

- Existing task orders with 25 or more contractor employees: minimum of 90% of the work force by no later than 30 days and remaining 10% no later than 60 days.

- New workload, regardless of task size: 80% by no later than 30 days and remaining 20% not to exceed 60

The contractor shall provide qualified personnel and backfill any vacancy that occurs after TO award within 45 calendar days or as specified in TO PWS

4.3.1.2.5

Acceptable if there is no more than one instance where the contractor takes more than 45 days (or as otherwise stated at the TO level) to provide qualified personnel for backfill or vacancies.

The contractor shall meet the required deadlines and/or due dates and adhere to schedules for provided services as specified in the TO.

4.3.1.1 Acceptable if there is no more than

one validated customer complaint **

The contractor shall provide the required services IAW applicable guidance, regulations and Government Standards of Work (Appendices F and G).

4.3.1.2

Acceptable if there is no more than one validated customer complaint** for adherence to applicable guidance within a quarterly period from the start of the TO POP.

The contractor shall submit Contract Data Requirements List (CDRLs) as required IAW the required timetable

7.1

Acceptable when CDRL is provided as required and no more than one deviation* per quarter. Mistakes shall be corrected within two business

The contractor shall report contractor labor hours required for performance of services in sam.gov on task orders

9.7 Annually, by 31 October

Definitions:

* Deviation – A deviation is defined as one instance of not complying with written AF, AFMC, or OO-ALC policies/guidance - or – one instance of submitting applicable deliverables after the identified due date IAW the applicable CDRL.

** Validated customer complaint – A customer complaint that is reviewed, documented, and confirmed by the COR via a CAR

5.2 Inspection of Services

5.2.1 The Government will periodically evaluate the contractor’s performance through inspections IAW with FAR 52.246-4 Inspection of Services.

6... ORDERING PROCEDURES

6.1 TO Fair Opportunity Proposal Request (FOPR)

6.1.1 A TO FOPR will be issued to each of the contractors by the CO when a requirement is identified. A PWS specific to each TO, identifying the required MTC will be included with each TO FOPR. However, the terms and conditions outlined in this Basic PWS will be applicable to all TOs. The contractor shall establish and provide a qualified workforce capable of performing the required tasks. The contractor shall have experienced personnel consistent with the respective requirements outlined throughout this PWS. The contractor shall propose Fully Burdened Rates and (as applicable) Overtime Rates with each FOPR. However, Direct Labor rates and Fringe rates proposed at the Basic contract level (via the Total Evaluated Price Matrix) will be utilized to establish the proposed Fully Burdened Rates and Overtime Rates at the TO level for the applicable calendar year. Direct Labor rates and Fringe rates for the calendar year in which the TO is issued will be utilized for the TO base POP. For TO option POPs, the Direct Labor rates and Fringe rates for the calendar year in which the option may be exercised will be utilized. No adjustments will be made if the TO POP crosses calendar years. The Direct Labor rates and Fringe (Health and Welfare) rates included in a TO Option and which are also included in (and subject to) an applicable Wage Determination, will only be adjusted, at the time the option is exercised. Such adjustments will be consistent with Wage Determination revisions.

6.2 Government Right to Cancellation

6.2.1 TO proposals shall be prepared at no cost to the Government and are not reimbursable by the Government. TOs may be subject to availability of funds and are subject to cancellation by, and at no cost to, the Government.

The Government reserves the right to cancel TO FOPRs, either before or after a FOPR closing date. In the event the Government cancels a FOPR, the Government has no obligation to reimburse an offeror for any cost.

6.3 TO Evaluation Criteria

6.3.1 Individual TO’s will be competed among all awardees throughout the contract ordering period IAW the Fair Opportunity process provided in FAR 16.505(b). TOs will be firm-fixed price and will clearly identify the MTC and work requirements. TO awards may be made on a best value basis determined by Lowest Price Technically Acceptable (LPTA), Tradeoff, or Low Price (when a technical proposal is not required and only price will be evaluated). Specific instructions to offerors and evaluation criteria for individual TOs will be specified in the TO FOPR. The evaluation criteria may include the past performance of previous TO’s issued under the Basic contract (CARs, Performance Assessment Reports (PARs), etc.). The evaluation method will be determined by the Government.

6.3.2 Unless the CO applies one of the exceptions per FAR 16.505(b)(2), each TO will be awarded to the contractor who offers the best value to the Government IAW TO specifications.

7... CONTRACT DATA REQUIREMENTS LIST (CDRL)

7.1 CDRL requirements

7.1.1 Contract information data shall be delivered, as identified at the TO level, electronically in accordance with the corresponding requirement for each Data Item listed in Table 7.2 (below). The contractor shall have no more than one error per quarter for all CDRL submittals. The contractor shall submit CDRLs according to the CDRL due date and have no more than one CDRL per quarter submitted after the identified CDRL due date.

Grammatical errors do not count as an error. Mistakes shall be corrected within two business days.

7.2 Reporting

7.2.1 All reporting requirements listed below are applicable, unless omitted at the TO level, and shall include current site-specific information.

TABLE 7.2

CDRL PWS

Paragraph Title of Data Item Report Title CDRL

Exhibit Delivery Date

A/B/C/D/E/F/G/H001

4.3.2.1, 7.3.1, 7.3.1.1, 7.4.1, 9.3.2.3.2, 9.4.1.4.1, 9.12.4.1.5

Status Report Status Report

DI-

MGMT-

80368

NLT 5 days at the first of each month and as required

A/B/C/D/E/F/G/H002 9.1.2.2.1 Quality System Plan

Quality Assurance Program

Plan

DI-QCIC-

81794A

Upon proposal and as required

A/B/C/D/E/F/G/H003 9.1.1.25 Accident/Incident Report

Accident/Inc ident Report

DI-SAFT-

81563 As required

A/B/C/D/E/F/G/H004 9.3.1.3, 9.3.2.2, Appendix C

Safety Program Plan

System Safety

Program Plan (SSPP)

DI-SAFT-

81626

NLT 15 days after TO award and as required

A/B/C/D/E/F/G/H005 2.2.1, 4.5.4 Task Reports Status Report

DI-

MGMT-

80368 As required

A/B/C/D/E/F/G/H006 9.13, 9.13.1 Transition Plan Transition Plan

DI-

MGMT-

80790

Upon proposal, NLT 15 days after TO award and as required

7.3 Monthly Status Report

7.3.1 The contractor shall provide a monthly status report. The report shall include progress on concerns, issues, roadblocks, etc. Examples include: progress on identified deficiencies, project status, completion dates, manpower issues, as well as contractor accomplishments. Reports may be tailored at the task order level. (CDRL A/B/C/D/E/F/G/H001)

7.3.1.1 The contractor shall provide projected workload availability, ensuring coverage in projected areas where there may be a shortfall of coverage. In instances of potential workload shortfalls, the contractor shall address how they shall provide coverage in the affected area(s). The contractor shall provide written notice to the Government Representative and COR within 30 days prior to any contractor employees being absent for the purpose of attending contractor-provided training. The monthly status report shall be used for this notification. (CDRL A/B/C/D/E/F/G/H001)

7.4 Minimum Team Complement Changes

7.4.1 The contractor shall include an updated Team Complement (employee listing) which identifies employees name, job series, employee's supervisors name or lead, date of hire, date of resignation, security clearance, and Common Access Card (CAC) to the Contracting Officer Representative (COR) no later than (10) days prior to TO start (during ramp up) and within one business day if there is any change to the team compliment. This will ensure the COR and on-site contractor supervisor/lead are aware of all contract employees onsite. (CDRL A/B/C/D/E/F/G/H001)

8... GOVERNMENT FURNISHED PROPERTY (GFP) AND

INCIDENTAL GOVERNMENT PROPERTY AND FACILITIES

8.1 GFP

8.1.1 GFP will be defined at the TO level.

8.1.2 The contractor shall conduct an inventory of all GFP on a yearly basis and/or at the completion of each task order IAW Federal Acquisition Regulation (FAR) 52.245-1.

8.1.3 Safeguarding: The contractor shall be responsible for safeguarding and shall account for all GFP provided for contractor use IAW applicable contract clauses. At the close of each work period, government facilities, property, and materials shall be secured.

8.2 Incidental Government Property and Facilities

8.2.1 Incidental Government Property is defined as property that is provided by the Government that is not subject to FAR 52.245-1 inventory procedures.

Examples include desks, desktop computers, laptop computers, and peripherals, etc. Government equipment custodians will issue hand receipts for equipment, computers, and printers as necessary and are responsible for accountability. The contractor will be provided access to facilities, equipment, and property considered incidental for execution of specific TOs.

Any GFP provided to the contractor in the individual task order shall be returned to the using organization upon completion of the task order and the COR/Government Representative shall be notified. Additional direction may be given at the TO level for returning GFP. The contractor shall provide protection to GFP to prevent damage during the period of time the GFP is under the control or in possession of the contractor.

8.2.2 Safeguarding

8.2.2.1 The contractor shall be responsible for safeguarding and shall account for all incidental government property provided for contractor use. At the close of each work period, government facilities, property, and materials shall be secured.

9... GENERAL INFORMATION

9.1 Security

9.1.1 Base Access / Network Access

9.1.1.1 The contractor shall comply with DoD, Air Force, Hill AFB, AMARG Davis-Monthan, Randolph, TX and other GSU location specific security, force protection, and Antiterrorism requirements that pertain to this contract as specified at the TO level. The contractor must meet the same security requirements as Government employees for access to the Government installation’s network, Automated Information Systems (AIS), and controlled access areas.

9.1.1.2 Security Clearance Requirements

The contractor shall ensure all employees possess the required security clearance and base access requirements upon the start of TO period of performance (post ramp up period) as defined in the TO requirements. Per DoDM 5200.02_AFMAN 16-1405, persons accessing the base network shall, at a minimum, have a completed favorable Local Files Check (not by 75 SFS) or a favorable National Agency Check (NAC, ENTNAC, or NACI) if required by Homeland Security Presidential Directive 12 (HSPD-12), verified through the Joint Personnel Adjudication System (JPAS).

IAW AFI 16-1406_AFMCSUP, when Contractors require unescorted entry to restricted areas, access to sensitive unclassified information, access to Government automated information systems (AIS) and/or sensitive equipment, not involving access to classified information, the Contractor's personnel security questionnaire is processed by the sponsoring AF activity per DoDM 5200.02 _AFMAN 16-1405. The contractor understands that any contractor employee may be immediately removed from, or denied access to any Government property, facility, or installation at the sole discretion of the Government.

9.1.1.3 Secret Security Clearance Requirements

When identified at the TO level, contractor personnel shall be required to possess and maintain a Secret Security Clearance with the required investigations completed, to include a favorable National Agency Check (NACIC) and National Agency Check with Local Agency Checks and Credit Check (NACLC) and local agency checks IAW AFI 31-501, Personnel Security Management Program, Air Force Systems Security Instruction (AFSSI) 8522, Access to Information. Any costs associated with obtaining the Secret Security Clearance or Single Scope Background Investigation (SSBI) shall be the responsibility of the Contractor.

9.1.1.4 Contractor employees requiring a higher level of investigation must be submitted for a Tier 3 (initial) or a Tier 3R for (Reinvestigations) if over 10 years. A Single Scope Background Investigation (SSBI) for Top Secret, must be submitted IAW DoDM 5200.02_AFMAN 16-1405, Air Force Personnel Security Program. The Field Security Officer (FSO), for the contractor, is responsible for initiating the required level of investigation above a T1 background investigation, and ensuring all investigations are current. The contractor shall meet the same security requirements as Government employees for access to the site AIS network and connections to an office printer, office supplies and any other items necessary to complete the assigned tasks. The contractor will only have access and use of the office equipment as mentioned with the award of the task order. The Government supervisor or equipment custodian for the organization will monitor the accountability of the Government Furnished Equipment (GFE) provided for the contractor employee’s use.

9.1.1.5 Minimum Background Requirements Contractor employees must meet the minimum background requirements prior to submitting for a CAB/RAB:

a) Favorable Local File Check (LFC) indicated on a Form 496 DBIDS request or Form 2583 within the last cycle year,

b) have a current background investigation, or

c) current security clearance verifiable through the Defense Information Security System (DISS) or subsequent system.

9.1.1.6 Security Clearance Reporting Requirements

Contractors with a current T3, T3R, T5 or T5R type security clearance with “secret” eligibility must adhere to the Security

Executive Agent Directive (SEAD) 3 and 4 reporting requirements. Cleared contractors will complete, initially and annually, cleared personnel training.

9.1.1.7 Contractor employees requiring a Government provided e-mail account shall annually complete the DoD Information Assurance Cyber Awareness Challenge training. Interim access may be granted by Designated Approving Authorities only after submission of the National Agency Compartmentalize Investigation (NACI) and having a Local File Check completed by the 75th Security Forces Squadron.

9.1.1.8 Contractors who no longer need network or AIS access shall report within 3 business days to the appropriate security manager and the Functional System Administrator which will be defined at the TO level.

9.1.1.9 Common Access Card (CAC)

CACs will be issued at the TO level if access to Government IT systems is required to perform the job. CACs will not be issued for training purposes only. CACs will not be issued to foreign national unless they meet the requirements defined in AFMAN 31-113- O_HILLAFBSUP, Installation Perimeter Access Control (CUI).

The contractor shall obtain and maintain the clearances and licenses as required per the attached DD Form 254 and Visitor Group Support Agreement (VGSA). For a CAC to be issued to the contractor, then a TASS form 1will be submitted to the Security Forces, Pass and Registration Office. The contractor shall be required to complete and submit a CAC application form for each of the firm's employees who must have access to the installation.

9.1.1.10 CAC Issuance

The contractor employees requiring access to Government computer systems are required to pass a U.S. Government background check, positive fingerprint results, a completed Form 306, Declaration of Federal Employment and a minimum of a Tier (T)1 investigation through the Group Security Office. If all forms are returned without any associated issues, the T1 investigation is opened with Office of Personnel Management (OPM) with favorable fingerprint results, then an interim CAC may be issued by the respective Group Security Manager (SM) or Complex SM. If the T1 is returned with less than favorable results the contractor employee will have their CAC revoked, issued credentials, key cards, keys, vindicator cards and any access to Government IT systems. Without credentials the employee is no longer eligible to remain on the installation.

9.1.1.11 CAC Process: Investigation

The contractor employees will be given two (2) weeks to complete the on-line investigation questions and complete fingerprinting, prior to being submitted for a T1 and receiving an interim CAC. Employees that don’t complete the questionnaire and fail to meet the suspense dates, will be removed from the installation. On-line questionnaire will be initiated by the Group

SM.

9.1.1.12 CAC Process: Prior Investigations

Closed investigations, with favorable results, must be within last two years from previous Government employment, or appointment, to be used in lieu of submitting a new background check or security clearance.

9.1.1.13 Minimum Requirements

Contractor employees that do not meet the minimum requirements for a CAC will be removed from the Installation immediately. All Government credentials will be recovered and returned to the issuing SM the same day. At no time shall a contractors use other government furnished credentials to perform work on a government contract. Only issued credentials, related to the contract, will be used to access the installation, receive CAB/RABs and any approved AIS.

9.1.1.14 Contractor…