Attachment_0006_Sample_Task_PWS_ARNG_27_May_2026_RMAS_Draft.docx

DISCLAIMER: This sample task Performance Work Statement (PWS) is for evaluation purposes only and is not subject to award.

PERFORMANCE WORK STATEMENT

ARMY NATIONAL GUARD (ARNG) GUARD STRENGTH ENHANCEMENT PROGRAM (GSEP) & TRANSITION COUNSELOR SUPPORT SERVICES

27 May 2026

PART 1

General Information

1. General. This action is for a Firm Fixed Price (FFP) non-personal services Task Order (TO) to provide Program Management, Transition Counselor and Help Desk support services for the Army National Guard (ARNG). The Government will not exercise any supervision or control over Contractor or Subcontractor personnel performing the services herein. Contractor and Subcontractor personnel shall be accountable solely to the Contractor who, in turn is responsible to the U.S. Government.

1.1 Description of Services/Objective. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, materials, supervision, and other items and non-personal services necessary to perform the required services as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property (GFP) and services. The Contractor shall perform to the standards in this TO.

1.2 Background. America's Army places competent and qualified Soldiers in formations to support the full range of capabilities to deter, shape and win the nation's wars. Reserve Component Career Counselors (RCCC) work together with Army retention professionals as ambassadors for the Army to transition qualified Soldiers into the ARNG and the US Army Reserve (USAR) in a non-component specific environment. RCCCs meet continuum of service missions essential for maintaining personnel readiness in ARNG and USAR formations. Fundamentally, RCCC transitions enhance and expand ARNG and USAR personnel readiness.

It is imperative for the ARNG to retain Soldiers who are Duty Military Occupational Specialty Qualified (DMOSQ) in high-demand, low-density Military Occupational Specialties (MOS) to maintain overall readiness. This is why the ARNG has created the Guard Strength Enhancement Program (GSEP) for retaining Soldiers. The ARNG updates the list of its high-demand, low-density MOS’ periodically In Accordance With (IAW) mission requirements.

The GSEP was designed to increase ARNG accessions in high-demand, low-density MOS. RCCC at various Active Component (AC) installations counsel Soldiers with high-demand, low-density MOS and assist in placing them into ARNG units. In some instances, ARNG unit vacancies do not exist within a 150-mile radius of where the transitioning Soldier intends to reside. In these cases, a Soldier who chooses to join an ARNG unit outside of the 150-mile radius may qualify for a quarterly travel reimbursement IAW the Joint Travel Regulation (JTR).

Recruiting and accessing qualified Prior Service (PS) Soldiers into the ARNG from the Individual Ready Reserve (IRR) is a key element for the ARNG to meet its overall accession mission. The Government has identified the potential for workload at installations based on emerging needs of the Army.

1.3 Scope. This TO supports the ARNG and USAR in achieving its accession missions of AC to Reserve Component (RC) through RCCC counseling. Additionally, this PWS supports the ARNG in identifying Soldiers with a remaining Military Service Obligation (MSO) currently in the IRR who are interested in serving in the ARNG. Additionally, this PWS supports the ARNG’s accession mission of high-demand, low-density DMOSQ Soldiers. The Contractor shall provide Program Management, Transition Counselors, GSEP coordination of reenlistment contracts, and Help Desk support services IAW this PWS.

1.4 Reserved.

1.5 Period of Performance (PoP). The PoP for this TO shall consist of a base period of 12 months and four 12-month option periods for a total of 60 months. The base period is inclusive of a 30-day Entrance Transition Period, as well as a six-month PoP for Outside the Continental United States (OCONUS) locations which will have a delayed start. The six-month PoP for OCONUS locations shall begin six months prior to the base period of performance ending. For any funded option period, the OCONUS locations will have a 12-month PoP.

1.6 Places of Performance. The Contractor shall provide off-site (Contractor’s facility), full-time program management support and on-site Helpdesk Support under this TO at Fort Knox, KY (Hardin County). In addition to this and all OCONUS locations (which are mandatory staffing locations), the Contractor shall propose RCCC staffing levels (consisting of all Transition Counselors) that support the Contractor’s technical approach IAW the “RCCC Available Space” in Technical Exhibit (TE) 4. The estimated Government Staffing Levels are identified in TE 3. Due to potential fluctuations in the ARNG recruiting mission, changes to the places of performance may be required during the performance of this TO. Such changes will be executed via modification to the TO. TE 3, Estimated/Minimum Workload for Help Desk Support and Transition Counselor provides the estimated workload hours to meet the minimum standards for the Help Desk Support and Transition Counselor Staffing Levels for Contractor personnel supporting tasks defined in PWS sections 5.2 and 5.3.

1.7 Hours of Operation. The Contractor shall perform between the hours of 8:30 a.m. to 17:00 p.m. local time Monday through Friday and maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons or IAW local policy. The Contractor shall conduct business Monday through Friday during normal business hours, except Federal holidays (or any other holidays IAW Department of Labor [DOL] guidance) or when the Government facility is closed/delayed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.7.1 Telecommuting (Telework) and/or alternate work locations may be authorized in the event of an unexpected full or partial installation closure with written approval by the Contracting Officer (KO). The Government may approve alternate work locations and/or permit telework by Contractor employees when determined to be in the best interest of the Government in meeting TO requirements and mission needs. All performance requirements shall remain the same for work performed through telework unless otherwise authorized by the KO. Any adjustments to surveillance methods will be addressed through an update to the Quality Assurance Surveillance Plan (QASP) that will be coordinated and concurred between the Government and the Contractor. The Contractor shall have an established telework program subject to review by the Government. The Contractor's telework plan, to include the date(s), hours of operation, and description of tasks to be performed, shall be submitted to the Contracting Officer’s Representative (COR) at the requiring activity (COR-RA) within 10 business days after TO award for Government review and concurrence/non-concurrence. The Contractor shall coordinate what specific requirements can be performed via telework and/or at an alternate work location with the COR-RA and are instructed to abide by their official company policies for telework and utilizing alternate work locations to perform the Government's requirements called for under the TO. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government's mission-critical operations stay operational during times of National Emergency or incidents of National Significance. The COR-RA must identify to the COR at HR Solutions (COR-HRS) and KO any tasks that are required to ensure continuity of critical services and at what level those services must be performed. Use of alternate work locations and/or Telework shall be at no additional cost to the Government to include but not limited to equipment, facilities, Internet access, etc.

1.7.2 Irregular Hours. The Contractor shall be available to provide support services for the program at each of the designated locations. Such support services may be required at irregular hours including early mornings and evenings. No overtime payment is authorized.

1.8 Recognized Federal Holidays. Contractor employees are not required to perform services on legal federal holidays. Federal holidays include:

New Year’s Day

1st day in January

Any DOL wage determinations applicable to this TO may require additional holidays than those stated above. The Contractor is responsible for complying with wage determination requirements and all other appropriate DOL laws and regulations. Contractor employees that are located OCONUS are required to work on Host Nation Holidays that occur during the normal work week, unless the facility is closed. Local Host Nation Holidays occur in the region/state where performance takes place.

Any federal holiday falling on a Saturday will be observed on the preceding Friday, and holidays falling on a Sunday will be observed on the following Monday, unless otherwise directed by the COR-RA.

1.9 General Information.

1.9.1 Quality Control. The Contractor shall have an established effective Quality Control (QC) program to ensure services are performed IAW TO requirements. The Contractor’s QC program is how it ensures that work performed complies with the requirement of the TO. The Contractor shall develop, implement, and maintain a written Quality Control Plan (QCP) specific to this TO that addresses processes and procedures that will ensure services are performed IAW this PWS. The Contractor QCP procedures shall address the areas identified in TE 1 - Performance Requirements Summary (PRS). The QCP shall also address the information below. The Contractor shall submit its comprehensive written QCP for review and acceptance within 30 business days after TO award and within 5 business days of any changes made thereafter. The QCP shall contain, at a minimum:

· Contract and TO number.

· Description of processes and controls used to verify acceptable performance.

· Contractor-developed metrics used to verify performance level of each TO objective.

· The metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the percent or reportable outcome.

· The TO objectives, associated standards, metrics, and quantitative values for each metric shall be reported in the Task Order Status Report (TOSR) that clearly identifies the monthly performance level against each TO objective.

1.9.2 Quality Assurance (QA). The Government will evaluate the Contractor’s performance under this TO IAW the QASP. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.9.3 Status of Forces Agreement (SOFA). Contractor/Subcontractor shall comply with the provisions of current SOFAs of host nations identified in the PWS.

1.9.3.1 Pre-OCONUS Travel File (PRO-FILE). PRO-FILE is the means by which Army Contractors provide data to Personnel Recovery Mission Software (PRMS) which in turn utilizes this data to create digital Isolated Personnel Report (ISOPREP) files. Individual Department of the Army (DA) Contractors shall submit their PRO - FILE Survey at https://prmsglobal.prms.af.mil/prmsconv/Login/Logon NLT 90 calendar days prior to OCONUS travel. Completion of the PRO-FILE survey is mandatory for all DA Contractors traveling OCONUS for official duty purposes. PRMS digital ISOPREP files created through the PRO-FILE survey remain valid for a maximum of one year from date of completion.

In completing the PRO-FILE Survey, DA Contractors shall utilize the following Unit Identification Code (UIC) corresponding to the geographic area of employment (NOTE: Not all of the AORs are applicable to this requirement):

Unit Identification Code

PRO-FILE and PRMS management support for this TO will be provided by Government. The Government requiring activity Point of Contact (POC) will be identified upon award.

1.9.4 Contracting Officer (KO). The KO is the only person authorized to direct changes in any requirements under this TO. In the event that the Contractor affects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the Contractor. To assist the KO in managing the TO, a minimum of two CORs will be appointed.

1.9.5 COR. At a minimum, two CORs will be identified by separate letter. The KO will appoint a COR at the requiring activity (COR-RA), usually located at the functional program office, and a COR at the enterprise-level, located at the HR Solutions program office (COR-HRS). CORs monitor all technical aspects of the TO and assist in TO administration.

1.9.5.1 COR-RA. The COR-RA is the Government’s technical expert and will be appointed by the KO identified by separate letter. Within the limitations of the appointment, the COR-RA shall provide technical assistance to the COR-HRS and is authorized to perform the functions as identified in the KO appointment letter. These functions may include perform or cause to be performed inspections necessary in connection with TO performance and verify that the Contractor has corrected all deficiencies; monitor Contractor's performance and notify the KO, COR-HRS, and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. The COR-RA will participate in “Interim Progress Reviews” (IPR) with the Contractor and HR Solutions staff. A letter of designation issued to the COR-RA, a copy of which is provided to the Contractor, states the responsibilities and limitations of the COR-RA. The COR-RA is not authorized to change any of the terms and conditions of the resulting TO.

1.9.5.2 COR-HRS. The COR-HRS is appointed by the KO. Within the limitations of the appointment the COR-HRS is authorized to perform the functions as identified in the appointment letter. These functions may include: assure that the Contractor performs the technical requirements of the TO; perform or cause to be performed inspections necessary in connection with TO performance and verify that the Contractor has corrected all deficiencies; maintain written and oral communications with the Contractor concerning technical aspects of the TO; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies. A letter of designation issued to the COR-HRS, a copy of which is sent to the Contractor, states the responsibilities and limitations, specifically regarding changes in cost or price, estimates or changes in delivery dates. The COR-HRS is not authorized to change any of the terms and conditions of the resulting TO.

1.9.6 Government Technical Monitor (GTM). While a COR is the only officially appointed representative of the KO, given the scope and complexity of some service contracts, other individuals may assist the COR in monitoring the Contractor’s performance against the requirements in the TO. These individuals will be identified as GTMs and will be assigned to all facilities. The most common reason for designating additional technical monitors to support the COR is physical proximity to the Contractor’s worksite, although they may also be appointed because of special skills or knowledge necessary for effective monitoring of the Contractor’s work. The requiring activity will designate GTMs necessary to aid the COR-RA in observing the Contractor’s performance and reporting discrepancies to the COR-RA and/or COR-HRS. The GTM is not empowered to make any contractual commitments or authorize any changes to the TO or in any way obligate additional funds by the Government, such authority rests solely with the KO.

1.10 Security Requirements.

1.10.1 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property, including keys and key cards, provided for Contractor/Subcontractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 380-5 and AR 25-2. The Contractor/Subcontractor shall return all Government Furnished Material (GFM) / GFP to the issuer at the end of the TO period of performance or in the event of a TO termination.

1.10.1.1 Unauthorized Use. If it is found that Contractor personnel have been misusing keys to gain access, or to gain entrance to the work area during non-duty hours, holidays, or weekends and there is no written requirement for access during non- standard working hours, this will be considered an abuse of Government property security. The Contractor shall prohibit the use of Government-issued keys by any persons other than those authorized to use the keys.

1.10.1.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized personnel. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR-RA.

1.10.1.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the Contractor shall be responsible for the total cost of re-keying or the replacement of the lock or locks. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and then the Contractor shall reimburse the Government for the total cost of the replacement.

1.10.1.2.2 The Contractor shall prohibit the use of Government issued keys/key cards by any personnel other than the Contractor/Subcontractor employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of personnel other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.10.2 Access and General Protection. The Contractor/Subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The Contractor/Subcontractor shall provide all information required for background checks to meet installation access requirements. The background check will be accomplished by installation Provost Marshal Office, Director of Emergency Services, or installation Security Office. The Contractor/Subcontractor shall comply with all personal identity verification requirements as directed by DoD, Headquarters Department of the Army (HQDA), ARNG and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor/Subcontractor security measures or processes.

1.10.3 Personnel Screening & Security Requirements. The Contractor shall ensure that all Contractor and Subcontractor personnel whose duties require Common Access Card (CAC) issuance obtain them and shall process all CAC applications. The Contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form provided by the Government upon award, as soon as possible and that this form is forwarded to the COR-RA immediately. The COR-RA will review the form for completeness and accuracy and forward it to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation will be initiated. The Contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The Contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead-time into its hiring/placement process. The Contractor shall make all reasonable efforts to ensure that Contractor employees meet CAC eligibility standards upon assignment to the TO and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency IAW the applicable inspection clause. Contractors working at all locations will require a Tier 1 (T1) or Tier 1, Reinvestigation (T1R) level investigation.

1.10.4 Operations Security (OPSEC). The Contractor shall develop an OPSEC Plan within 45 calendar days of TO award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This plan shall include a process to identify critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the Contractor shall identify an individual who will be the Contractor's OPSEC coordinator. The Contractor shall ensure this individual is OPSEC Level II certified per AR 530-1. All Contractor employees performing services under this TO shall receive initial OPSEC training IAW AR 530-1. Contractor employees shall complete training within 30 calendar days of reporting for duty and annually thereafter. Training status shall be reported in the TOSR and training certificates made available upon request.

1.10.5 Common Access Card (CAC). Contractor employees under this TO who require access to DOD facilities, information systems, or networks are required to obtain a Government issued CAC. Proof of employment and security clearance / favorable background check IAW with DoD Regulation 5200.46 is required before a CAC will be issued authorizing access to the Installation and Government computer systems. CACs may not be issued to Contractor/Subcontractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Mission Partners Identity, Credential and Access Management (MP ICAM) system, or applicable system, is a secure and authorized means of entering Contractor data into DEERS in addition to automating the CAC application and approval process. To enter Contractor data into MP ICAM, the Contractor/Subcontractor's data must be resident in Defense Information System for Security (DISS). Personnel who are not in DISS will be required to register at a site where an equivalent background vetting will be accomplished IAW Federal Information Processing Standard (FIPS) 201-3.

1.10.5.1 CAC Registration Process. Not later than (NLT) five business days after TO award, the Contractor shall begin the CAC registration process for all personnel requiring a CAC. Be advised that CAC issuance is restricted, so it should be limited to Contractor personnel directly assigned to support this TO.

1.10.5.2 The Contractor shall be aware that extensive employee background checks are time consuming; therefore, there will not be adequate time before the start of a contract to process an alternate employee if the primary fails their security screening. Consequently, it is imperative that the Contractor assign qualified personnel (with reputable backgrounds) to this TO. Delays in performance under this TO the start due to the rejection of a Contractor/Subcontractor employee’s security clearance application will be deemed the responsibility of the Contractor, not the Government.

1.10.5.3 Before departure, the Contractor shall retrieve all identification media (CAC, building electronic access cards, etc.) from their employees who depart for any reason. Reference Federal Acquisition Regulation (FAR) Clause 52.204-9 – Personal Identity Verification of Contractor Personnel – for specific guidance regarding this requirement. The Contractor shall notify the CORs and KO of all lost, stolen, or damaged CACs within 24 hours of issue occurrence.

1.10.6 Systems Access. When requested by the Government, the Contractor shall provide access to and information regarding the systems that the Contractor operates or maintains on behalf of the Government under this TO.

1.10.6.1 Requests for waivers to access automated systems based upon submission of this form shall be forwarded to the COR-RA at the same time. Any Contractor personnel operating a Government-provided computer shall possess a favorable suitability investigation or an approved waiver pending investigation and have completed the following Government-provided online courses: Information Assurance Awareness, Portable Electronic Devices and Removable Storage Media, Phishing Awareness, Safe Home Computing, and Personally Identifiable Information (PII) prior to gaining access or use of any computer/computerized device. Failure to maintain suitability standards set forth therein will subject Contractor personnel to suspension of access to Government automated systems. If a Contractor employee is suspended from system access, the Contractor remains responsible for the performance of services.

1.10.6.2 Contractor-Owned and Operated Information Systems. The Contractor shall comply with all requirements of AR 25-2, Army Cybersecurity. Installation of non-Government-owned computing systems or devices without prior authorization of the appointed Designated Approving Authority (DAA) including but not limited to universal serial bus (USB) devices, external media, personal or Contractor-owned laptops, and mobile computer devices is prohibited. All Contractor-owned and operated information systems shall meet all security requirements for Government-owned hardware and software when operating on the Army Enterprise Infostructure (AEI) or any Department of Defense (DoD) or Federal Agency network, managing, storing, or processing Army, DOD, or Federal Agency data or information, or conducting official communications or business.

1.10.7 Personally Identifiable Information (PII). The Contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “DoD Privacy Program” and DoD 5400.11-R, DoD Privacy Program. Failure to safeguard information of a confidential or sensitive nature, also known as PII, which may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contractor’s employees to criminal liability under 5 U.S. Code § 552a.

1.10.7.1 PII Data Security. The Contractor/Subcontractor, unless otherwise authorized by the Government, shall limit access to PII to those employees who require the information to perform their official duties under this TO. The Contractor/Subcontractor, and their employees, shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of TO performance, when PII is no longer needed or required to be retained under applicable Government records retention policies, the Contractor/Subcontractor shall coordinate to either turn over the PII to the Government or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The Contractor/Subcontractor shall only use PII obtained under this TO for purposes of the TO and shall not collect or use such information for any other purpose. At expiration or termination of this TO, the Contractor/Subcontractor shall coordinate to either turn over all PII managed under the TO that is in its possession to the Government or successor Contractor/Subcontractor, or if the Government so directs, destroy the PII.

1.10.7.2 PII Systems Security. The Contractor shall encrypt all Contractor-owned laptops or other portable media storage devices that process or store PII, IAW FIPS 140-3 (or successor). The Contractor shall require FIPS 140-3 (or successor) encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.10.7.3 PII Data Breach Response and Notification. The Contractor/Subcontractor shall adhere to the reporting and response requirements for PII set forth in DoD 5400.11-R, DoD Privacy Program. The Contractor/Subcontractor shall immediately (within one hour) notify the COR-HRS/COR-RA upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual whose PII has been or possibly has been breached. In addition, the Contractor/Subcontractor shall provide the COR-HRS/COR-RA with any other available information that must be included in required breach reporting and notifications. The Contractor/Subcontractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the Government will determine if the Contractor shall make the required notification. If the Contractor is to notify the impacted population, it shall submit the notification letters to the COR-HRS/COR-RA for review and approval.

1.10.8 Communications Security (COMSEC). All communications with DoD organizations are subject to COMSEC review. The Contractor shall be aware that telephone communications, and IT networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the Contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The Contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The Contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (i.e., viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.11 Training Requirements. The Contractor shall track all training requirements and ensure that all employees working on this TO are compliant. If the training requirements are not met, the Government (installation or command) may refuse access to systems or work location. The Contractor shall maintain a training file for each employee (to include copies of all training certificates) and make it available for inspection upon request from the Government. The Contractor shall comply with and participate in any pertinent Army, command, and installation security training programs when performance or services occur on a Government installation and the Contractor/Subcontractor employee(s) are embedded or integrated into the Government activity or office. The Contractor shall summarize employee training status in each TOSR.

1.11.1 Contractor is responsible to ensure personnel complete the following required trainings within 30 calendar days of TO start, or 30 calendar days after a new employee(s) hire, and annually thereafter:

· Level I Antiterrorism (AT) Awareness Training (Pursuant to Department of Defense Instruction (DoDI) Number 2000.16 “DoD Antiterrorism (AT) Standards”, dated March 1, 2012)

· DoD Cyber Awareness Challenge

· Sexual Harassment/Assault Response and Prevention (SHARP)

· iWATCH (based on locally developed training)

· PII training

· Combating Trafficking in Persons (CTIP)

· Counterintelligence Awareness and Reporting (CIAR) (per AR 381-12)

· Controlled Unclassified Information (CUI)

· Information Assurance (IA) / Information Technology (IT) Training (as required) (IAW DoD Directive [DoDD] 8570.01, DoD 5270.01-M and AR 25-2).

1.11.2 AT Awareness Training for Overseas Travel. The Contractor shall provide area of responsibility specific AT awareness training as directed by AR 525-13 to all Contractor and Subcontractor personnel before traveling overseas. The Contractor shall contact the COR-RA, or security office to obtain area of responsibility training content. The Contractor shall comply with all other requirements in the DFARS Clause 252.225-7043 Antiterrorism/Force Protection Policy for Defense Contractors Outside the United States.

1.11.3 SHARP. Contractor shall report all SHARP-related incidents involving Contractor employees to the COR-RA, COR-HRS, and KO within two business days of occurrence.

1.11.4 CTIP Compliance Plan. The Contractor shall have a CTIP compliance plan that fulfills the requirements of FAR Clause 52.222-50(h). The Contractor’s CTIP compliance plan shall include a training/awareness program for all Contractor personnel. Within 10 business days after TO award and annually thereafter, the Contractor shall submit a written statement to the Government certifying that it has implemented the CTIP compliance plan.

IAW FAR 52.222-50 – Combatting Trafficking in Persons Alternate I (March 2015), the following directives or notices are applicable to employees performing work at the contract places of performance as indicated below:

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1.11.5 Contractor personnel performing transition counseling at RCCC locations and while performing Help Desk services at Fort Knox, Kentucky, shall have successfully completed the Reserve Component Transition Non-Commissioned Officers (RCT NCO) course and thereby awarded Additional Skill Identifier (ASI) 4R while serving in the Army or successfully complete the RCT NCO course provided by the Government as a Civilian. An ASI 4R (or the completion of the RCT NCO course) is required to access the Retransition/enlistment, Reclassification and Assignment System (RETAIN) system used in the performance of this TO. However, due to limited RCT NCO training availability, the ARNG will allow Contractor personnel who do not have ASI 4R and who have not completed RCT NCO training to access the RETAIN system to perform under this task while waiting on a RCT NCO training slot. For Germany location(s) only, Contractor personnel performing transition counseling at Reserve Component Transition locations must have been awarded and served in a Career Management Field (CMF) 79, MOS as the last or previous position prior to separation from Military service. It is preferred that Contractors have been awarded ASI 4R (Reserve Component Transition Counselor), however those that do not possess this skill will be sent to training after they are hired. The COR-RA will coordinate RCT NCO training opportunities with the Contractor as they become available. RCT NCO training is expected to take place at Fort Knox, Kentucky.

1.11.6 Government Unique Training. The Government will provide specific mission-related training and any DoD or Army training required for Contractor employees during duty hours. The Government may elect to provide unique Government training to Contractor employees who are performing services under this TO. The COR-RA will schedule this training.

1.11.7 Additional Training. If additional training is needed due to mission changes, the Government will conduct required training. This training will be at no cost to the Contractor. The COR-RA will schedule this training.

1.12 Contractor/Subcontractor ID. All Contractor personnel attending meetings and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as Contractor/Subcontractor employees to avoid creating an impression that they are Government officials. This includes telephone and email communication. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products and that Contractor participation is appropriately disclosed.

1.12.1 When Contractor personnel send e-mail messages as part of TO performance, each sender shall include his/her first and last name, e-mail address and name of employer. Email accounts shall follow guidance IAW FAR 37.114(c). Contractors/Subcontractors are prohibited from using their private company emails for Government business as defined in AR 25-2.

1.13 Special Qualifications and Conduct. The Contractor shall provide personnel who meet the minimum standards described within this section.

1.13.1 Personnel Hiring. The Contractor shall not hire off-duty Government employees (Civilians or Military) whose employment would result in a conflict with the Defense Joint Ethics Regulation (JER) (5 Code of Federal Regulations (CFR) 2635).

1.13.2 Physical Standards. Contractor personnel performing services under this TO shall be able to perform the physical requirements of the tasks involved.

1.13.3 Personnel Expertise. All Contractor personnel performing on this TO, excluding the Program Manager (PM), shall have held an Army 79 series MOS and have successfully completed the RCT NCO course except as outlined in PWS paragraph 1.11.5. The Government will provide RCT NCO training to the Contractor as training slots become available and the Contractor shall coordinate RCT NCO training with the COR-RA. Contractor travel costs for this training event will be reimbursed by the Government IAW PWS paragraph 1.18.

1.13.4 In the event of Contractor personnel turnover, the Contractor shall coordinate with the COR-RA for RCT NCO training for Contractor personnel designated to backfill a vacated position. Any RCT NCO training for this requirement occurring after the transition-in period is expected to take place at Fort Knox, Kentucky.

1.13.5 Program Manager (PM) (Key Personnel). The Contractor shall provide a PM who shall be responsible for the performance of the work and TO compliance. The name, email address, and phone number for normal work and after-hours contact of this person and an alternate, who shall act for the Contractor when the PM is absent, shall be designated in writing and a copy of designation shall be provided to the KO, COR-HRS, and COR-RA upon TO award and within three business days of employee replacement under this TO. The PM, or in his/her absence the alternate, shall have full authority to act for the Contractor on all TO matters relating to daily operation of this TO.

1.13.5.1 If PM becomes, or is expected to become, unavailable for work under this TO for a continuous period exceeding 30 business days or expected to devote substantially less effort to the work than indicated in the proposal, the Contractor shall immediately notify the COR-HRS in writing. The Contractor shall promptly replace such personnel with personnel of at least substantially equal or higher level of education, experience, skills, training, and qualifications.

1.13.5.2 The PM shall approve all required products and deliverables, and respond to COR-HRS, COR-RA and KO questions and requests. The PM shall review TO execution to identify problems and ensure that the Government is provided timely notification of funding or execution related issues. The PM shall have a Bachelor’s Degree from an accredited school and four years’ experience in managing related recruiting programs.

1.13.5.3 The PM shall possess exceptional customer service, analytical thinking and problem-solving skills. Strong program development and management experience required.

1.13.6 Contractor Transition Counselors. Transition Counselors support the implementation of the RCCC and GSEP programs by assisting personnel transitioning from active duty through counseling, and coordination with individuals and agencies as required IAW ARNG, NGB, and DA guidance and policies. Transition Counselors shall have been awarded an Army 79 series MOS and have successfully completed the RCT NCO course (or awarded the ASI 4R while serving in the Army) IAW PWS paragraph 1.11.5. For Germany location(s) only, Contractor personnel performing transition counseling at Reserve Component Transition locations must have been awarded and served in a CMF 79, MOS as the last or previous position prior to separation from Military service. It is preferred that Contractors have been awarded ASI 4R (Reserve Component Transition Counselor), however those that do not possess this skill will be sent to training after they are hired.

1.13.7 Contractor Help Desk Support Personnel. The Contractor Help Desk Specialist supports the RCCC and Transition Counselors through administrative support, counseling, and coordination with individuals and agencies as required; ensuring individuals are provided accurate information, administrative functions/services, and eligibility criteria for transition into the ARNG and USAR IAW DoD and DA guidance and NGB policies. The Contractor Help Desk Specialist shall have an Associate’s Degree or equivalent from an accredited college or university, two years of management experience, been awarded an Army 79 series MOS and have completed the RCT NCO training (ASI 4R) IAW PWS paragraph 1.11.5. Contractor Help Desk personnel shall have documented experience utilizing Microsoft Office suite to include Access database, Excel and PowerPoint. Contractor Help Desk Support shall be located onsite at Fort Knox, Kentucky.

1.13.8 Disputes. The Contractor/Subcontractor shall verbally notify the KO of unresolved disputes in receiving support from or providing support to customers or other Contractors/Subcontractor within two work hours from time of dispute. The Contractor/Subcontractor shall provide written notice of dispute resolution(s) to the COR-RA within two business days after resolution.

1.14 Attire, Tobacco Policy, and Drug and Alcohol Prevention.

1.14.1 Attire. Contractor personnel shall present a professional appearance at all times. At all times, Contractor employee attire shall be in line with generally accepted business casual standards. Contractor personnel shall be easily recognized as Contractor employees at all times and not as Government employees. Contractor employee’s attire shall be distinctly different from any Army uniforms (past/present), such that the differences are clearly and easily recognizable. Contractor employees shall present a clean and neat appearance.

1.14.2 Tobacco Policy. Contractor personnel shall comply with tobacco policies in Federal buildings as well as any applicable State, Local or campus policies. Contractor personnel shall place cigarette butts in proper containers and shall not dispose of butts at or near entrances and/or exits to the facility.

1.14.3 Drug and Alcohol Prevention. The Contractor shall develop a plan to enact a “No Tolerance” policy for alcohol or illegal drug use for its personnel while performing services under the TO. The “No Tolerance” plan shall include the requirement for pre-hiring screening, recurring and random testing. The plan shall be IAW Federal, State, and Local laws and regulations.

1.15 Employee Recruitment, Training, and Retention. A qualified, stable workforce is critical to successful performance of this mission. The Contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. The Contractor shall report vacancies, new hires, and the cumulative monthly turnover rates as part of the TOSR.

1.16 Post Award Kick-Off Meeting. The Contractor shall coordinate, schedule, and conduct a project kickoff meeting within five calendar days of the TO award, and within five calendar days after execution of modification(s) exercising options or new locations. The meeting will be held via teleconference or in person at ARNG HQ, Arlington, Virginia. At a minimum, the Contractor’s PM, KO, COR-RA and COR-HRS shall be in attendance. The Contractor shall provide orientation, review cycles, and shall discuss administrative matters. The purpose of this meeting is to achieve a clear and mutual understanding of all TO requirements and identify and resolve any potential problems. These meeting(s) are not a substitute for the Contractor’s understanding of the work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to TO award. The Contractor shall e-mail the COR-RA and COR-HRS the meeting minutes and post a copy to the HRS portal NLT five calendar days upon completion of the meeting.

1.16.1 The Contractor shall provide an agenda and briefing slides NLT 1200 the business day prior to the meeting.

1.17 Interim Progress Reviews (IPR). The Contractor shall coordinate a bi-weekly IPR (or until the COR-RA reduces the number of required IPRs) at a location coordinated by the Contractor and agreed upon by the COR-RA. The Contractor shall invite and coordinate the attendance of the COR-RA and any other pertinent individual within the ARNG. The KO, COR-RA and COR-HRS, and other Government personnel, as appropriate, may meet with the Contractor to review the Contractor's performance. Meetings will be conducted via virtual teleconference (VTC) or teleconference. At these meetings, the COR-RA will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be included in the FFP. The Contractor shall prepare minutes documenting the meeting and submit to the Government.

1.18 Other Direct Costs (ODCs). The Government will reimburse the Contractor for COR-RA or COR-HRS approved actual costs identified in this section via the Other Direct Costs (ODC) Contract Line-Item Number (CLIN). The Contractor shall submit copies of receipts or any other documents necessary to ascertain the validity of costs with Wide Area Workflow (WAWF) invoices against this TO. General and Administrative (G&A) costs, profit, and material handling fee will not be allowed on ODC’s.

1.18.1 Contractor Travel. Contractor travel is subject to the limitations of FAR 31.205-46, Travel Costs. The Contractor shall arrange individual Contractor employee travel. Contractors are expected to utilize the most economical means available for all travel-related expenses (e.g. economy cars, coach airfare, etc.). The Government will reimburse the Contractor for all COR-RA or COR-HRS approved travel. Travel that is not approved by the COR-RA or COR-HRS will not be reimbursed and will be at the Contractor’s expense.

1.18.2 Local Travel. Travel not normally requiring per diem and lodging shall be considered local travel. Local travel does not require COR-RA or COR-HRS pre-approval.

1.18.3 Long Distance Travel. Long distance travel is any travel that requires per diem and/or lodging. The Contractor shall develop a monthly travel schedule in coordination with the COR-RA. The Contractor shall submit to the COR-RA or the COR-HRS for approval NLT two calendar weeks prior to the required travel. Contractor shall utilize “Contractor Travel Request Authorization” and “Contractor Travel Expense Report” forms provided by the Government when submitting requests for reimbursement. Contractor shall provide both forms with each submitted invoice.

1.18.4 Non-Reimbursable Travel. Contractor travel required to provide services at performance locations during periods of Contractor personnel vacation, illness, disability or vacancy will not be reimbursed by the Government. Contractor travel costs associated with performance of Contractor’s quality control inspections (unless directed by the KO), Permanent Change of Station (PCS) moves to support the TO, Contractor personnel relocation expenses, and Contractor corporate-related travel will not be reimbursed under the ODC contract line item.

1.19 Data Rights.