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RMAS Labor Categories
HR SOLUTIONS
Recruiting, Management, and Administrative Support (RMAS)
LABOR CATEGORY DESCRIPTIONS
Several labor categories described below require experience/education levels within the functional category. Experience/education requirements for each level are as follows:
A “Junior” labor category requires personnel with up to 3 years of experience and, when a college degree is required, at least a BA or BS. Personnel at this level are responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
A “Mid-Level” labor category requires personnel with between 3 and 9 of years of experience and, when a college degree is required, a BA/BS or a MA/MS degree. A mid-level employee typically performs all functional duties independently. Mid-level personnel may oversee the efforts of junior-level personnel.
A “Senior” labor category requires personnel with at least 10 years of experience and when a college degree is required, at least an MA/MS degree. Personnel at this level will have the ability to work on high-visibility or mission critical aspects of a program and perform functional duties independently. A senior employee may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific project.
“Subject Matter Expert – SME” labor categories require personnel whose experience, qualifications and/or particular expertise are exceptional and/or highly unique. SMEs do not have specific experience/education qualifications, but are typically identified as recognized leaders for a given functional area, such as military force management, or post-traumatic stress syndrome. SMEs are experienced with and familiar with the customs and courtesies of interaction with General Officers and Senior-Level Civilians. SMEs typically perform the following kinds of functions: Initiate, supervise, and/or develop requirements from a project’s inception to conclusion for complex to extremely complex programs; provide strategic advice, technical guidance and expertise to program and project staff; provide detailed analysis, evaluation and recommendations for improvements, optimization development, and/or maintenance efforts for customer-specific or mission critical challenges/issues; consult with customer to define need or problem; supervise studies and lead surveys to collect and analyze data to provide advice and recommend solutions.
| • Knowledge, skill and ability requirements are cumulative. For example, mid-Level duties include all duties required for the junior-level and are expanded to include additional knowledge, skills, and abilities. Senior-level categories include all duties described in junior-level and mid-level and are expanded to include additional knowledge, skills, and abilities. In some instances, experience may be substituted for education requirements. This will be specified in individual task orders. |
| • Contractors may deviate from the definitions above when responding to task order solicitations so long as the deviations are clearly identified in their task order proposal. For example, a contractor might label an employee as "Senior", but the employee does not have a MA/MS degree. Likewise, a contractor might label an employee as "Junior" even though the employee has more than 3 years of experience. Contractors may propose labor categories that are not included below when responding to task orders. Deviations shall be clearly identified and explained in proposals submitted in response to task order solicitations. |
| Administrative Professional: Provides direct administrative support to office operations. Answers the phone, prepares correspondence and reports, enters data, and files documents. Answers phones, records and transmits messages, makes appointments, and issues visitor passes. Greets visitors and training/orientation participants and hands out materials. Assists clients to register for and schedule services. Explains programs and eligibility criteria to potential clients and answers questions. Assists in the maintenance and operation of office automation equipment. Assists in the setup of instructional facilities. Picks up, distributes, and delivers mail and distribution. Packages and ships materials. Inventories equipment and materials. | | |
| 1 | Junior | Duties as described above. |
| 2 | Mid-Level | Duties as described above and expanded to include: Coordinates activities of clerical and administrative personnel in support of operational or technical activities. Assists in daily operations and the planning and conduct of special events and activities. Coordinates and directs office services, such as records and budget preparation, personnel, and housekeeping, to aid operational and technical personnel. |
| 3 | Senior | Duties as described above and expanded to include: Analyzes internal processes and plans or implements procedural and policy changes to improve operations. Recommends cost saving methods, such as supply changes and disposal of records to improve efficiency of operations. Prepares and reviews operational reports and schedules to ensure accuracy and efficiency. Conducts classes to teach procedures to staff members. |
| Computer Network Specialist: Analyzes, tests, troubleshoots, and evaluates existing network systems, such as local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system. Monitors and performs network maintenance to ensure networks operate correctly with minimal interruption. Analyzes test data and recommends hardware or software upgrades. Identifies areas of operation, which need upgraded equipment. Conducts surveys to determine user needs. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Assists users to identify and solve data communication problems. Trains users in use of equipment. | | |
| 4 | Junior | Duties as described above. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 5 | Mid-Level | Duties as described above and expanded to include: Provides high level support to contract operations by directing activities of other network specialists, or leading projects. Advises contract managers and automation technical experts and solves complex network problems. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 6 | Senior | Duties as described above and expanded to include: Design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning. May also design network and computer security measures. MA/MS in Engineering, Computer Science, Information Systems or related degree required. |
| Computer Programmer: Creates, modifies, and test the code, forms, and script that allow computer or mobile applications to run. Works from specifications drawn up by software developers or other individuals. May assist software developers by analyzing user needs and designing software solutions. May develop and write computer programs to store, locate, and retrieve specific documents, data, and information. Analyzes software requirements to determine feasibility of design within time and cost constraints. Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems. Compiles and writes documentation of program development and subsequent revisions. Revises or directs revision of existing programs to increase operating efficiency or adapt to new requirements. Consults with engineering staff to evaluate interface between hardware and software and operational and performance requirements of overall system. Develops and directs software system testing procedures, programming, and documentation. Writes instructions to guide operating personnel. | | |
| 7 | Junior | Duties as described above. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 8 | Mid-Level | Duties as described above and expanded to include: May direct the activities of other computer programmers or lead projects. Analyzes, reviews, and writes/rewrites programs, using workflow charts and diagrams, applying knowledge of computer capabilities, subject matter, and symbolic logic. Converts detailed logical flow chart to language that can be processed by computer. Resolves symbolic formulations, prepares flow charts and block diagrams, and encodes resultant equations for processing. Prepares detailed workflow charts and diagrams to illustrate sequence of steps to describe input, output, and logical operation. Compiles and writes documentation of program development and subsequent revisions. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 9 | Senior | Duties as described above and expanded to include: Provides high level guidance for complex projects by directing activities of other computer programmers, or by leading complex projects. Advises contract managers, automation technical experts, and solves complex programming problems. Advises contract managers and Government leadership, and provides recommendations to resolve issues or problems. MA/MS in Engineering, Computer Science, Information Systems or related degree required. |
| Computer System Administrator: Ensures the upkeep, configuration, and reliable operation of assigned computer systems in support of the project or program. Installs new software releases and system upgrades, evaluates and installs patches, and resolves software-related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Ensures implementation of system security measures. Troubleshoots networking and operating system problems. Requires experience in administering UNIX or open system-compliant systems. General experience will include operations experience on large-scale computer systems or multi-server local area networks. | | |
| 10 | Junior | Duties as described above. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 11 | Mid-Level | Duties as described above and expanded to include: Administers and controls the activities related to data planning and development. May direct the activities of other system administrators. Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility. Assists with establishment of policies and procedures pertaining to system management, security, maintenance, and utilization. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 12 | Senior | Duties as described above and expanded to include: Provides high level support to operations by directing activities of other system administrators, or by leading projects. Advises contract managers, automation technical experts, and solves complex system problems. MA/MS in Engineering, Computer Science, Information Systems or related degree required. |
| Computer Systems Analyst: Analyzes business and other data processing problems to implement and improve computer systems. Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. Consults with staff and users to identify operating procedure problems. Formulates and reviews plans outlining steps required to develop programs to meet staff and user requirements. Devises flow charts and diagrams to illustrate steps and to describe logical operational steps of program. Writes documentation to describe and develop installation and operating procedures of programs. | | |
| 13 | Junior | Duties as described above. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 14 | Mid-Level | Duties as described above and expanded to include: Coordinates and directs the activities of other system analysts or be responsible for managing a systems analysis project. Assists computer systems analysts by guiding their activities and providing answers to technical questions. Familiar with relational database concepts, and client-server concepts. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 15 | Senior | Duties as described above and expanded to include: Provides high level support to operations by directing activities of other computer systems analysts or by leading large and/or complex system analysis projects. Advises senior leaders, automation technical experts, and provides recommendations to solve complex system problems. MA/MS in Engineering, Computer Science, Information Systems or related degree required. |
| Event Manager: Provides basic logistic and planning support related to special event management. Works with the project manager to design develop and implement events and meetings at the local, national and regional levels. Provides administrative and logistical support for activities such as site selection, on-site logistical support and event registration. Ensures all administrative requirements related to event management are met in order to ensure effective and efficient delivery of event management services to the client for whom they are planning an event. Advises on the selection of audiovisual equipment to support events, training sessions, and meetings. Sets up, operates, and uninstalls equipment. Meets with presenters and facilitators to decide how and when media will be used. Assists with operation of automation during presentations. | | |
| 19 | Junior | Duties as described above. |
| 20 | Mid-Level | Duties as described above and expanded to include: May lead small to medium sized events independent of direct supervision. Responsible for all program planning logistics which includes site selection, logistical support, audio visual support, and oversight and management of the delivery of services. Writes statements of work when contractor support is required and de-conflicts scheduling. Ensures the operational integrity of the event planning process; and ensure that all administrative requirements are met. Ensures that all funds expended in support of travel and meetings are deployed within the boundaries established by the customer and meet Government Joint Travel Regulation (JTR) policy. Tracks project progress on an ongoing basis and prepares or provides assistance in producing after action reports. |
| 21 | Senior | Duties as described above and expanded to include: Coordinates all event management activities including: in-service training of program planning committee members, projection and management of event budgets, assuring the appropriate use of resources including supplies, equipment, and staff. Able to travel frequently. Responsible for the event management portion of the conference budget and for monitoring the budgetary and financial activities of the event. Collaborates with the Program Manager to assure that event management funds committed to the projects are within the scope of his/her responsibility and are managed appropriately. Ensures that funds are allocated appropriately to support the program and logistical needs related to the event are met in a cost effective manner. In collaboration with the Government project manager, ensures that all contracts for events they manage are well designed and comply with all Government policies and regulations. Prepares or coordinates administrative and fiscal reports related to the meetings or conferences they plan and ensure their accuracy. Responsible for ensuring that accurate event planning data regarding all assigned projects are tracked and accounted. |
| Financial/Budget Analyst: Performs analytical and evaluative work requiring knowledge of (1) the theory and principles of finance applicable to the full range of financial operations and transactions involved in the general activities of various types of business organizations including public sector/Department of Defense; (2) the financial and management organization, operations, and practices of such organizations; (3) pertinent statutory or regulatory provisions; and (4) related basic economic, accounting, and legal principles. Analyzes accounting records to determine financial resources required to implement program and submits recommendations for budget allocations. Reviews operating budgets periodically to analyze trends affecting budget needs. Analyzes costs in relation to services performed during previous fiscal years to prepare comparative analyses of operating programs. Recommends approval or disapproval of requests for funds. Advises staff on cost analysis and fiscal allocations. Correlates appropriations for specific programs with appropriations for divisional programs and includes items for emergency funds. Assists the Government in preparation of regular and special budget reports to interpret budget directives and to establish policies for carrying out directives. Consults with unit heads to ensure adjustments are made in accordance with program changes to facilitate long-term planning. Assists the Government in compilation of data based on statistical studies and analyses of past and current years to prepare budgets. | | |
| 22 | Junior | Duties as described above. |
| 23 | Mid-Level | Duties as described above and expanded to include: Directs the activities of other analysts in the analysis of data and information. Advises on, supervises, or performs work consisting of a systematic examination and appraisal of financial records, financial and management reports, management controls, policies and practices affecting or reflecting the financial condition and operating results of an activity; or analytical work related to the development and execution of audit policies and programs when such work requires the application of professional accounting knowledge, standards, and principles. BA/BS degree required. |
| 24 | Senior | Duties as described above and expanded to include: Conducts large scale and/or complex financial/budget analyses or audits. Provides reports and recommendations. Advises technical directors, project managers, the program manager, and senior leaders. MA/MS degree required. |
| General Clerk: Follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. Requires familiarity with the terminology of the office unit. Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. Responsibilities may include tasks associated with accountability, control, verification and issuance of military identification (ID) cards and Common Access Cards (CAC) for active duty military, reserve and national guard members, military retirees, family members/dependents, and other eligible recipients. Also, the control and issue of identification tags and Geneva Convention cards to military members, deploying civilian employees, and other eligible recipients. Able to use computers for data entry. Registers processes and maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS). Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers as well as Government ID cards to eligible Government employees. | | |
| 25 | Junior | Duties as described above. |
| 26 | Mid-Level | Duties as described above and expanded to include: Coordinates and directs the efforts of other general clerks. Conducts quality control efforts to ensure effectiveness and customer satisfaction. Coordinates and communicates with program manager and Government leadership. |
| Human Resource Specialist: Performs a wide variety of military and civilian personnel activities. Serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., administrative separation of a military service member from active duty. Responsibilities may include organizing, maintaining, and reviewing personnel records, entering and retrieving personnel information using computers, and preparing organizational charts, writing official correspondence, and preparing reports. Identifies and coordinates advocacy on behalf of a Soldier or their Family members in a particular subject area, (e.g., credit counseling). Provides personnel with information and or referrals to military and civilian community resources. Receives clients visiting or telephoning to determine type of assistance needed. Provides information requested or refer the client to appropriate military or community resource. Interacts with customers in compliance with professional and military customs and courtesies. Maintains resource database on all local military and community social services. | | |
| 27 | Junior | Duties as described above. |
| 28 | Mid-Level | Duties as described above and expanded to include: Coordinates and directs the efforts of human resource specialists. May perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance. Establishes linkages with employers to develop job opportunities for transitioning Soldiers and civilians. Markets outplacement program and skills of personnel being outplaced. May evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on unit employment statistics (retention, equal opportunity reporting, etc). Conducts quality control/remedial training efforts to ensure effectiveness and customer satisfaction. Responds to customer concerns/complaints. Coordinates and communicates with program manager and Government leadership. |
| 29 | Senior | Duties as described above and expanded to include: Manages a contract outplacement office or human resource services activity located on a government installation or serving government personnel located at multiple locations. Coordinates human resource services with government managers. Advises government managers on office hours and event scheduling. Implements new procedures and policies directed by responsible contract and government managers. May coordinate and integrate military funeral honors program. Coordinate and review funding documents for related program. Coordinate liaison with funds manager in other organizations. Conduct monthly review of un-liquidated obligations report. Finalize, copy, and distribute command guidance and directives. MA/MS in training & development, human resource management, counseling or related field. |
| Instructional Coordinator: Researches, evaluates, develops, and prepares recommendations on curricula, instructional methods, and materials for human resource programs. Incorporates current technology in specialized programs and fields that provide guidelines to educators and instructors for developing curricula and conducting courses. Works with courseware production team to design, develop, revise and validate interactive computer-based courseware. Uses specialized computer software and/or hardware to develop, integrate and edit instructional text, audio, graphics, animation and video for interactive presentations. Uses appropriate programming / branching logic and screen layout and remediation/feedback techniques. Develops tests, questionnaires, and procedures to measure effectiveness of curriculum and to determine if program objectives are being met. Advises managers on new programs involving program-specific training. | | |
| 30 | Junior | Duties as described above. BA/BS degree required |
| 31 | Mid-Level | Duties as described above and expanded to include: Directs the activities of other instructional coordinators. Analyzes content, targets audience job tasks and learner environment, and identifies the training strategy that will direct students toward the achievement of course goals and learning objectives. Defines course objectives and designs courseware presentation and practice activities, which train students to achieve performance objectives. Designs and develops testing schemes that measure the student’s mastery of course material and evaluate the student’s ability to perform targeted job tasks. Ensures standards and conventions are followed. Directs quality control process. Provides after-action reports as required. BA/BS degree required |
| 32 | Senior | Duties as described above and expanded to include: Designs, develops, and supervises the conduct of large scale and/or complex training or educational programs. Trains and supervises instructors. Assigns instructors responsibility for instructional modules and exercises. Conducts rehearsals. Critiques instructor performance and provides remedial training. MA/MS degree required. |
| Instructor: Employs approved instructional methods and materials to conduct training. Sets up classroom facilities, distributes handouts, and conducts classroom exercises. Responds to participant questions. May teach or instruct vocational or occupational subjects at the postsecondary level to students who have graduated or left high school. Includes adult education teachers and those who teach or instruct courses other than those that normally lead to an occupational objective or degree. Courses may include self-improvement, non-vocational, and nonacademic subjects. Provides after-action reports as required. | | |
| 33 | Junior | Duties as described above. |
| 34 | Mid-Level | Duties as described above and expanded to include: Provides under graduate-level instruction. Supervises the conduct of complex training programs. Directs the activities of other instructors. Trains and supervises instructors. Assigns instructors responsibility for instructional modules and exercises. Conducts rehearsals. Critiques instructor performance and provides remedial training. BA/BS degree required. |
| 35 | Senior | Duties as described above and expanded to include: Provides post-graduate-level instruction. MA/MS degree required. |
| Lean Six Sigma Analyst (LSS): Well versed in all aspects of lean six sigma principles and methodologies and able to apply to specific projects. Can both lead or support improvement projects. Able to use data-driven, systematic approach to problem solving, with a focus on customer impact. Operates under the guidance of Black Belts and supports them in achieving the overall results. | | |
| 36 | Junior | Duties as described above. Green Belt Certification/experience required. |
| 37 | Mid-Level | Duties as described above and expanded to include: Black Belt Certification/experience required – Green Belt certification not required. May direct activities of Green Belts. Operates under Master Black Belts to apply LSS methodology to specific projects. Primarily focused on Lean Six Sigma project execution. |
| 38 | Senior | Duties as described above and expanded to include: Master Black Belt Certification/experience required. Act as an in-house expert and coach for the organization on Lean Six Sigma. Assist the organization’s senior leadership/executives to execute a LLS program and guide Black Belts and Green Belts. Applies higher-level, more rigorous LSS techniques to more complex projects. Ensures integrated deployment of Lean Six Sigma across various functions and departments. |
| Librarian: Organizes collections of books, publications, documents, audiovisual aids, and other reference materials for convenient access. Assists patrons in selecting books and informational material and in research problems. Codes, classifies, and catalogs books, publications, films, audiovisual aids, and other library materials. Researches, retrieves, and disseminates information from books, periodicals, reference materials or commercial databases in response to requests. Manages library resources stored in files, on film, or in computer databases for research information. Reviews, compiles, and publishes listing of library materials, including bibliographies and book reviews, to notify users. Explains use of library facilities, resources, equipment, and services and provides information governing library use and policies. Assembles and arranges display materials. | | |
| 39 | Mid-Level | Duties as described above. |
| Logistics Specialist: Plans, executes, and controls the movement, and stationing of personnel, material, and other resources to achieve the objectives of a program or project. Creates and reviews procedures for distribution and inventory management to maximize customer satisfaction and minimize cost. Interfaces with individual users to resolve operational and/or business processes, and/or routine technical, problems. Has knowledge of commonly-used concepts, practices, and procedures within the service-delivery field. Functions to be coordinated may include customer service, demand forecasting, documentation flow, personnel distribution, inventory management, order processing, service support. | | |
| 40 | Junior | Duties as described above. |
| 41 | Mid-Level | Duties as described above and expanded to include: Directs the activities of other logistics specialists. Coordinates tasks with other employees. Trains and assists less-experienced personnel. Participates as an individual contributor and as a member of multiple cross-functional integrated product teams and/or functional area teams. |
| 42 | Senior | Duties as described above and expanded to include: Designs, develops, and executes logistics management plans for complex programs or projects. |
| Management Analyst: Assists in the development of functional programs and materials. Assists in the tracking and evaluation of ongoing operations. Reviews forms and reports, and confers with management and users about format, distribution, and purpose, and to identify problems and improvements. Collects, maintains, and processes data. Assists in the preparation of reports and summaries for use by managers. Uses mathematical, statistical, econometric or other scientific methods and techniques in analyzing problems of management and technical nature. Experience in research regarding service matters and combined doctrine, operations, liaison and coordination with other Government agencies, industry, and academia is required. Analyzes and review a wide variety of plans and related operations and determines recommended changes to improve efficiency. Provides direct support to technical and operational activities. Oversees plans and operation of all types to assure compliance with standards and special requirements. Assists in the conduct of conferences and working meetings. Identifies sources of relevant information and data. Plans and establishes record and data storage and retrieval systems. Evaluates data and information to monitor status of ongoing operations. Alerts key personnel of operational problems and suggest potential solutions or methods for collecting additional information. Assists in the conduct of conferences and working meetings. Assists in the development of technical and operational documents and plans. Assists in the implementation of technical and operational activities. | | |
| 43 | Junior | Duties as described above. BA/BS degree required. |
| 44 | Mid-Level | Duties as described above and expanded to include: Serves as functional experts in their fields and can be project team leaders. Can guide and lead discussions. Plans and executes the facilitation of large conferences or working meetings. Researches issues and goals for session and consults with organizer. Recommends procedures and methods to be used. Directs the activities of other analysts in the analysis of data and information. Assists in the publication of reports and other documents. Designs experiments to support evaluation of management and technical activities. Develops operational concepts, plans, and instructions. Identifies alternative courses of action and makes recommendations. Serves as an assistant to senior management analysts, technical directors, project managers, and the program manager. MA/MS degree required. |
| 45 | Senior | Duties as described above and expanded to include: Analyzes internal processes and plans or implements procedural and policy changes to improve operations. Provides advice and insight about probable effects and alternative solutions to problems. Conducts trade-off studies. Recommends cost saving methods to improve efficiency of operations. May perform analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget and HR systems. Develops sophisticated operational concepts, plans, and instructions. Serves as a principal assistant to technical directors, project managers, and the program manager. MA/MS degree required. |
| 46 | SME | Duties as described above and expanded to include: Evaluates factors such as reporting formats required, cost constraints, and need for security restrictions to determine program configuration. Assesses the development and progress of on-going and planned programs to validate requirements supporting major human resource program initiatives. Evaluates current programs with emphasis on the ability of those programs to satisfy operational user needs. Provides strategic-level assessments and recommendations. |
| Marketing/Public Relations Specialist: Assists project manager to conduct effective marketing programs in support of project objectives. Assists in the coordination of marketing activities with Government agency personnel and contractor employees. Develops and administers survey instruments to gather market data. Engages in promoting or creating an intended public image for the program. Advises the Government on protocol etiquette when interfacing with upper echelon of various agencies. Develops letters or forms of notification to advise personnel of overall protocol issues and efforts to encourage contacts and interaction with agencies. May write or select material for release to various communications media. | | |
| 47 | Junior | Duties as described above. |
| 48 | Mid-Level | Duties as described above and expanded to include: Serves as functional experts in their fields and coordinates activities of other marketing/public relations specialists. Researches market conditions in local, regional, or national areas, or gathers information. Provides data analysis and recommendations. Drafts replies to media inquiries for approval by responsible Government/contractor authority. BA/BS degree required. |
| 49 | Senior | Duties as described above and expanded to include: Provides marketing and public relations advice and insight to Government program managers. Develops and administers sophisticated marketing plans and strategies. MA/MS degree required. |
| Operations Research Analyst: Formulates and applies mathematical modeling and other optimizing methods to develop and interpret information that assists management with decision making, policy formulation, or other managerial functions. Manages small, less complex projects; develops plans; analyzes data; makes recommendations; writes reports and prepares briefings for stakeholders and decision makers. May collect and analyze data and develop decision support software, service, or products. May develop and supply optimal time, cost, or logistics networks for program evaluation, review, or implementation. Analyzes problems in terms of management information and conceptualizes and defines problem. Prepares models of the problem in the form of one or several equations that relates constants and variables, restrictions, alternatives, conflicting objectives and their numerical parameters. Defines data requirements and gathers and validates information, applying judgment and statistical tests. Specifies manipulative or computational methods to be applied to the model. Performs validation and testing of model to ensure adequacy, or determines need for reformulation. Evaluates implementation and effectiveness of research. Writes reports or presents data in formats such as abstracts, bibliographies, graphs, or maps. May interview individuals to obtain data or draft correspondence to answer inquiries. | | |
| 50 | Junior | Duties as described above. BA/BS degree in a behavioral science, operations research, mathematics, statistics, economics, engineering, or computer science field required. |
| 51 | Mid-Level | Duties as described above and expanded to include: Directs the activities of other operations research analysts and/or leads projects. Works closely with Senior Operations Research Analysts to develop research and evaluation plans, collect and analyze data, develop recommendations and prepare reports, presentations, and briefings. Designs, conducts, and evaluates experimental operational models where insufficient data exists to formulate model. Develops and applies time and cost networks to plan and control large projects. Studies information and selects a plan from competitive proposals that afford maximum probability of profit or effectiveness relating to cost or risk. Prepares reports defining problem, evaluation, and possible solution. BA/BS degree in a behavioral science, operations research, mathematics, statistics, economics, engineering, or computer science field required. |
| 52 | Senior | Duties as described above and expanded to include: Manages large, complex projects; develops research and evaluation plans; analyzes data; provides policy recommendations; writes technical reports and prepares and presents briefings to executive-level decision makers. Designs, develops, and executes models or analyses for large and/or complex programs or projects. MA/MS degree in a behavioral science, operations research, mathematics, statistics, economics, engineering, or computer science field required. |
| 53 | SME | Duties as described above and expanded to include: Able to organize and direct all aspects of enterprise or strategic-level projects. Provides results and policy recommendations to senior leadership and key stakeholders. MA/MS or a PhD in a behavioral science, operations research, mathematics, statistics, economics, engineering, or computer science field required. |
| Program/Project Manager: Manages daily operations, and performs a variety of activities in support of each assigned project. Functional duties primarily are to plan, direct, organize, control, and coordinate technical efforts, contractor manpower and team activities. Includes areas of administration, program control, and technical supervision of personnel involved in the project. | | |
| 54 | Junior | Duties as described above. BA/BS degree in business, management, or a related field is required. |
| 55 | Mid-Level | Duties as described above and expanded to include: Responsible for the planning and execution of all activities related to a contract task order. Interfaces with the Government’s Contracting Officer’s Representative (COR), Assistant COR, and Functional Representative(s). Ensures that all personnel assigned to a task meet Government qualification standards and receive necessary training. Reviews subcontractor deliverables and invoices and approves for payment. Approves invoices being submitted to the Government and ensures they are accurate and include all proper substantiating documentation. Is responsible for contract compliance and quality control. Reviews contract execution to identify problems and ensure that the Government is provided timely notification of funding or execution related issues. BA/BS degree in business, management, or a related field is required. |
| 56 | Senior | Key Named. Duties as described above and expanded to include: Functions as the Contract Manager or Alternate Contract Manager as defined in PWS paragraph 2.11.5.1 for the HR Solutions program. Manages the performance of work under contract and all associated task orders. Shall have full authority to act for the contractor on all contractual matters relating to the daily operation of the contract and all associated task orders. MA/MS degree in business, management, or a related field is required. |
| Recruiting Specialist: Builds applicant sources, generates leads on potential applicants, screens, pre-qualifies and processes candidates for military service or civilian employment. Ensures that candidates meet mental, physical and moral requirements as prescribed by applicable policy and regulations. Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. Maintains appropriate documentation to allow for the computation of conversion data to measure performance and to identify training shortfalls. Knowledge and ability to market products and conduct presentations to individuals and groups. Provides follow-up as necessary to sustain the interest of applicants and generate referrals. Establish contacts and rapport with area community services, schools, colleges, employment agencies, recruiters, media, and internet sites. | | |
| 51 | Junior | Duties as described above. |
| 52 | Mid-Level | Duties as described above and expanded to include: Directs the efforts of recruiting specialists. Ensures quality control and verification of the accuracy of administrative data associated with the personnel recruiting process. Maintains statistical data and prepares performance reports. Assigns and ensures accomplishment of goals assigned to recruiting specialists. Provide career counseling to Soldiers. Assists with retention and reenlistment activities such as interviews and eligibility reviews. Advises leaders and Government retention personnel on matters relating to retention activities. Counsels, clarifies and/or explains the benefits of continued service in the Reserve components. Provides updates to records on Soldiers who transfer/enlist into the Reserve Component. Provides accurate and timely statistical data on all Soldiers transferring; monitors and analyzes transfer and enlistment transactions. |
| Software Application Developer: Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. Analyze and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers. Assists computer programmers and senior automated system developers to design and implement new systems, reports, web sites, or mobile applications. Configures database search engines and writes queries. Compiles and writes documentation of data structure and program development and subsequent revisions. Consults with managerial and engineering and technical personnel to clarify program intent, identify problems, and suggest changes. Assists in the writing of instructions to guide operating personnel in the use of new applications. | | |
| 57 | Mid-Level | Duties as described above. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| Technical Specialist: Manages large, complex administrative initiatives in support of projects. May include management of the development of automated or non-automated systems, concepts, initiatives, and studies. Reviews and approves all deliverables prior to submission to the task order project manager. Identifies required subcontractors and vendors and recommends their use. May manage subcontractor work. Approves subcontractor/vendor products for acceptance and invoices for payment. | | |
| 58 | Mid-Level | Duties as described above. BA/BS degree in business, management, or a related field is required. |
| 59 | Senior | Duties as described above and expanded to include: Works directly for the task order project manager. Provides advice and insight about probable effects and alternative solutions to administrative or serviced delivery problems. Directs the activities of other technical specialists in completion of task order requirements. Evaluates data and information to monitor status of ongoing operations. Alerts task order project manager of operational problems and suggest potential solutions or methods for collecting additional information. MA/MS degree in business, management or a related field is required. |
| Technical Writer: Revises or writes material that is mostly standardized for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures. Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Edits, standardizes, or makes changes to material prepared by other writers or Government personnel. May maintain records and files of work and revisions. Selects photographs, drawings, sketches, diagrams, and charts to illustrate material and assists in laying out material for publication. May arrange for typing, duplication and distribution of material. May draft speeches, articles, and public or employee relations releases, or specialize in writing material regarding work methods and procedures. | | |
| 60 | Mid-Level | Duties as described above. |
| Web Developer: Design, create, and modify Web sites. Analyze user needs to implement Web site content, graphics, performance, and capacity. May integrate Web sites with other computer applications such a mobile applications. May convert written, graphic, audio, and video components to compatible Web formats by using software designed to facilitate the creation of Web and multimedia content. Works with and coordinates the efforts of programmers, database experts, graphic artists, and functional experts to achieve web site objectives. Participates in meetings with customers and other contractor personnel to identify web site requirements and preferences. Conducts testing to ensure that web sites meet all Government regulations and restrictions and that the web sites operate on all relevant platforms and with all common browsers. Develops and implements necessary Internet security measures to protect the site’s integrity and data. | | |
| 61 | Junior | Duties as described above. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
| 62 | Mid-Level | Duties as described above and expanded to include: Provides higher level guidance for complex projects by directing activities of other web developers, or by leading complex projects. Advises managers, automation technical experts, and solves complex design problems. BA/BS in Engineering, Computer Science, Information Systems or related degree required. |
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