AT 1 Performance Work Statement.docx

Performance Work Statement (PWS)

Custodial Service Contract

Fort Riley, Kansas

1 March 2020 ii Table of Contents

i

1.0 Introduction: This is a non-personal services contract to provide Custodial Services for the U.S. Army Garrison Fort Riley, Fort Riley, Kansas. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all supervision, management, personnel, plant, labor, supplies, tools, equipment, communications devices, transportation, and fuel necessary to perform custodial service as defined in this Performance Work Statement (PWS) and the Technical Exhibits and Attachments, except that designated as Government-furnished property and services in paragraph 7.4. The Contractor shall perform to the standards in this contract. During performance of the contract, the Government reserves the right to add or delete facilities and change the frequencies and quantities of services required. The Government also reserves the right to perform any custodial services using other means.

1.1 Background: Fort Riley is home for the 1st Infantry Division “The Big Red One” and located in Geary and Riley Counties in northeast Kansas. The military installation consists of approximately 100,000 acres and 2,000 buildings. The population base consists of approximately 16,000 military and Government civilian and Contractor personnel, as well as, 8,000 resident family members. The contract will provide custodial service in approximately 119 buildings encompassing a little more than 1 million square feet of floor area including 8 child and youth development facilities, 70 administrative facilities, 12 high use administrative and community facilities, 13 training and education facilities, and 16 other facilities including the 1st Infantry Division Headquarters, the US Army Garrison Headquarters, and the 10th Area Support Operations Squadron Headquarters. Another 4 buildings will be added to the contract following completion of their renovations. Detailed facilities location maps showing specific building locations will be provided following contract award.

1.2 Objectives: Perform regulatory and health and welfare custodial service tasks and achieve the standards in this PWS. Ensure all work is accomplished in accordance with the directives and publications in paragraph 7.2.

1.3 Climatic Conditions: Not Used.

1.4 Facility Access: Not Used.

1.5 Traffic Flow: Not Used.

1.6 Drainage: Not Used.

1.7 Restoration of Landscape Damage: Not Used.

1.8 Dust Suppression: Not Used.

1.9 Utility Location: Not Used.

1.10 Excavation Permits: Not Used

2. Requirements:

2.1 Description of Services: See paragraph 3.0 for performance requirements and standards.

2.1.1 Non-Personal Services: The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with FAR 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 Period of Performance: This contract will have a 4-year period of performance of 1 December 2020 thru 30 November 2024 consisting of a 12-month base period and three 12-month option periods.

2.2 General Information:

2.2.1 Transition Period (Phase-In / Phase-Out): Contractor shall assume responsibilities for custodial service for all buildings in the contract according to the following schedule. Therefore, on the initial day of performance, provide a workforce which is fully qualified and capable of performing all work required at that time under this contract.

2.2.1.1 Transition Period Orientation: During the post award conference the COR (Contracting Officer’s Representative) and QAE (Quality Assurance Evaluator) will provide an orientation to key Contractor management and supervisory employees to explain the work and familiarize key employees with the Installation facilities and regulations. Key employees are Contractor employees fundamental to the Contractor's performance of this contract. The Contractor shall orient and train all Contractor employees prior to the start of work.

2.2.1.2 Observance Period: A transition period of 15 business days during which Contractor personnel may observe all operations pertinent to the requirements of the PWS as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility prior to contract performance date to allow for orderly turnover of the performance of this contract, specified Government equipment, and records, and to insure continuity of service. This transition period will be at no cost to the Government.

2.2.1.2.1 The Contractor shall be responsible for its own mobilization so as to begin performing at contract inception. The Contractor shall be permitted access to the facilities during hours of operation prior to the contract start, subject to the following limitations: (1) Visits shall not interfere with productivity. (2) Discussions with employees while they are on duty shall be coordinated by a designated Government Representative. (3) Coordinate all visits in advance and arrange to be accompanied by a Government employee (COR) previously designated for that purpose. (4) Confine activities to those which can only take place prior to the contract period.

2.2.1.2.2 The Contractor shall permit a successor Contractor the same rights of access to the facility as was granted it in the paragraphs noted above.

2.2.2 Phase-Out: Within 24 hours following the expiration or termination of this contract, the Contractor shall remove from the Installation all Contractor-owned vehicles, equipment, tools, supplies, material, or other items. If after 5 workdays the Contractor fails to remove said items from Installation in accordance with Government regulations, the items will be delivered to the Defense Logistics Agency Disposition Services (DLA DS) for disposal subject to a removal charge which will be deducted from the final invoice amount of this contract.

2.2.3 Place of Performance and Hours of Operation:

2.2.3.1 Place of Performance: The work to be performed under this contract will be performed at any designated location on the Fort Riley Military Installation. Refer to Technical Exhibit 1 for a general location map. Detailed location maps showing the location of all buildings will be furnished following award of the contract.

2.2.3.2 Hours of Operation: The Contractor is responsible for conducting business between the hours of 7:30 a.m. to 4:30 p.m. Monday through Friday except as described in paragraphs 2.2.3.2.1 through 2.2.3.2.3, Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Some of the installation's activities including PW participate in a 5-4-9 work schedule consisting of eight 9-hour workdays, one 8-hour workday, and one regular day off (RDO) per 2-week period. RDO’s are regularly scheduled every other Friday, but occasionally occur on other weekdays in order to complement Federal Holidays. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the COR. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations.

2.2.3.2.1 All Buildings Except the Youth Services/Teen Center, School Age Services Center, and Child Development Centers: Perform all work, except stripping/scrubbing and re-waxing, spray buffing, and carpet cleaning, in the building during the hours 7:30 a.m. to 4:30 p.m., local time, Monday through Friday, unless otherwise requested in writing by the Contractor and approved by the KO. Stripping/scrubbing and re-waxing, spray buffing, and carpet cleaning shall be accomplished during the hours 6:00 p.m. to 6:00 a.m., local time, Monday through Friday. Coordinate after duty hours building access with Custodial Service Contract Building Monitors. See additional information in paragraphs 2.2.3.2.5 and 2.2.3.6.

2.2.3.2.2 Youth Services/Teen Center (Building 5800): Perform all work, including stripping/scrubbing and re-waxing, spray buffing, and carpet cleaning, in the building during the hours 8:00 p.m. to 9:00 a.m., local time, Monday through Thursday, and 11:00 p.m. to 11:00 a.m., Fridays, unless otherwise requested in writing by the Contractor and approved by the KO. The Contractor shall coordinate after duty hours building access with the Youth Services/Teen Center Manager.

2.2.3.2.3 School Age Services Center (Building 5810): Perform all work, including stripping/scrubbing and re-waxing, spray buffing, and carpet cleaning, in the building during the hours 6:00 p.m. to 5:00 a.m., local time, Monday through Friday, unless otherwise requested in writing by the Contractor and approved by the KO. The Contractor shall coordinate after duty hour building access with the School Age Services Center Manager.

2.2.3.2.4 Child Development Centers (Buildings 676, 678, 2410, 2420, 4012, 6950 (currently under renovation), and 6981): Perform all work, except for Mid-Day Services, including stripping/scrubbing and re-waxing, spray buffing, and carpet cleaning, in the building during the hours 6:00 p.m. to 5:00 a.m., local time, Monday through Friday, unless otherwise requested in writing by the Contractor and approved by the KO. The Contractor shall coordinate after duty hour building access with the Child Development Center Managers.

2.2.3.2.5 Requirements for All Buildings: Stripping/scrubbing and rewaxing, spray buffing, and carpet cleaning may also be accomplished on Saturdays or Sundays, with the appropriate coordination with custodial service building monitors, at no additional cost to the Government. This work must not interfere with military personnel or civilian employees work at any time.

2.2.3.3 Installation Closures: When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall, upon direction of the KO: (1) Perform the work on the following business day. (2) Reduce payment due according to work not performed. (3) Reschedule the work on any day satisfactory to the Government and the Contractor.

2.2.3.3.1 If severe weather strikes prior to the workday, Contractor employees shall listen to one of the local radio and television stations for operations announcements regarding Fort Riley closures. Installation closures are reported by Fort Riley Operations Center (FROC) at 785-239-3700 or 785-240-2798. The toll-free number for the FROC is 866-562-7319. Closures are also available on the Fort Riley Website at https://home.army.mil/riley/index.php/about/dir-staff/DPTMS/advisories and shall be verified with the COR.

2.2.3.4 Inclement Weather Delay: If the Contractor determines unsafe weather conditions for continued operations, the Contractor shall notify the KO or designated Government representative/COR 2 hours prior to curtailing operations due to inclement weather. The Contractor shall obtain KO/COR approval to resume operations.

2.2.3.5 Emergency Operations Situations: Not Used.

2.2.3.6 Federal Holidays: The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

2.2.3.7 Travel/Temporary Duty: Not Used.

2.3 Emergency Services:

2.3.1 Emergency Medical Treatment: The Contractor is responsible for emergency medical treatment and services for Contractor employees. The Contractor shall have competent employees trained and capable of dealing with minor Contractor employee injuries.

2.3.2 Accident Reporting: Refer to paragraph 2.16.4.

2.4 Contract Administration and Management:

2.4.1 Post Award Conference/Performance Evaluation Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The Contractor, KO, and/or COR/ACOR, as a minimum, will meet on a regularly scheduled basis, as necessary, to coordinate contract activities. Written minutes of meetings will be recorded by the Contractor and distributed to meeting attendees within 2 workdays after the meeting.

2.4.2 The following provides the roles and their respective authority during the performance of the contract:

2.4.2.1 Contracting Officer (KO): The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

2.4.2.2 Contracting Officer’s Representative (COR) and Alternate COR: The KO will appoint a COR/ACOR during the performance of this contract.

2.4.2.3 COR/ACOR Authority: A letter of designation will be issued to the COR/ACOR by the KO. The COR/ACOR cannot change or alter contract terms or conditions of the contract.

2.4.2.4 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration.

2.4.3 Contractor Key Personnel:

2.4.3.1 Project Manager (PM): The Contractor shall designate a PM who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM shall have at least 5 years of experience in contracts similar in scope and breadth to this solicitation. The PM shall be available onsite during normal duty hours. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence. The name and contact information of the PM shall be provided and a detailed resume of relevant training and work experience in accordance with Attachment 5 - Deliverables. Also, refer to paragraph 2.17.

2.4.3.2 Operations and Maintenance (O&M) Superintendent: Not Used.

2.4.3.3 Quality Control Manager (QCM): The Contractor shall designate a full time QCM to be onsite during normal duty hours and provide inspection for services completed outside of normal duty hours. The QCM shall have at least 5 years quality control experience as a QCM or QCI for relevant service work occupations, experience with commercial custodial service tasks and standards, proven performance in similar level or volume of work in an installation level contract and shall be responsible for the overall management and implementation of the Contractor's Quality Control Plan. Also, refer to paragraph 3.2.2.

2.4.3.4 Quality Control Inspector (QCI): The Contractor shall designate a QCI to be onsite during normal duty hours to monitor Contract work to assure compliance with Government requirements. The QCI shall have at least 2 years quality control experience as a QCI for relevant service work occupations, experience with commercial custodial service tasks and standards, and proven performance in similar level or volume of work in an installation level contract. Also, refer to paragraph 3.2.2.

2.4.3.5 General Fund Enterprise Business System (GFEBS) Project Manager Coordinator: Not Used.

2.4.4 Contractor Requirements:

2.4.4.1 U.S. Residency: Not Used.

2.4.4.2 Common Access Cards (CACs): Not Used.

2.4.4.3 Qualification Standards: Not Used.

2.4.4.4 Contractor Identification: All Contractor employees shall wear personal identification cards, or badges, while working on the Installation, to avoid creating an impression that they are Government officials. Identification cards shall be a minimum 3-1/2 by 2-1/4 inches and clearly visible at all times and shall display as a minimum: name of contract, Contractor's name and contract number (legal name under which the Contractor is doing business), Contractor's phone number, worker's name, color photograph of worker (full face), issue date, and expiration date.

2.4.4.5 Standards of Conduct: The Contractor shall ensure all Contractor employees conduct themselves and perform services in a professional, safe, and responsible manner, and present a professional appearance while working on the installation.

2.4.4.6 Contractor Hiring Restrictions: The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with DoDD 5500.7-R.

2.4.5 Business Relations: Not Used.

2.4.6 Manual Operations: Not Used.

2.4.7 Interactive Customer Evaluation (ICE): Not Used.

2.5 Work Management: Not Used.

2.6 Demand Maintenance Orders (DMOs): Not Used.

2.7 Preventive Maintenance Orders (PMOs) Not Used.

2.8 Operations Work Orders (OWOs): Not Used.

2.9 Project Work Orders (PWOs): Not Used.

2.10 Warranty Program: Not Used.

2.11 Technical Document Library Operation: Not Used.

2.12 As-Built Drawings: Not Used.

2.13 Historic Property or Archaeological Site: Not Used.

2.14 Security:

2.14.1 Access and General Protection/Security Policy and Procedures: Refer to paragraph 2.15.2.

2.14.2 Rules, Regulations, Direction, and Requirements: Not Used.

2.14.3 Government Vehicles: Not Used.

2.14.4 Contractor Vehicle Registration: Currently there is no requirement to register Contractor-owned or Contractor employee-owned vehicles, motorcycles, or equipment on the installation. However, the requirements below do apply to Contractor-owned or Contractor employee-owned vehicles, motorcycles, or equipment operating on the installation.

2.14.4.1 Vehicle, Motorcycle, and Equipment Operators Requirements: Contractor employees must comply will all applicable requirements of FR Reg 190-5 during performance of this contract. Contractor employees must possess a valid state driver's license, current vehicle registration, and proof of state required minimum liability insurance to operate Contractor-furnished or their privately-owned vehicles and motorcycles on the installation. In addition, Contractor employees operating vehicles and equipment with a gross vehicle weight rating (GVWR) or gross combined weight rating (GCWR) of 26,000 pounds or more must possess a valid state commercial driver's license (CDL). It is in violation of FR Reg 190-5 to use a cellular phone without a hands-free device while operating a vehicle, motorcycle, and construction equipment on the installation. Vehicle, motorcycle, and equipment operators must safely pullover and come to a complete stop before using a cellular phone without a hands-free device or text messaging. Violation of this regulation may result in a traffic citation and fine.

2.14.4.2 Motorcycle Operators Requirements: All personnel entering Fort Riley must have all appropriate safety and licensing documentation on their possession while operating motorcycles, mopeds, and motor scooters. All personnel operating a motorcycle on Fort Riley must wear the proper personal protective equipment (PPE) outlined in CG Policy Letter 12. Contact the COR for a copy of the policy letter. Also, refer to paragraph 2.14.4.1.

2.14.5 Contractor and Vendor Access:

2.14.5.1 Installation Access: Fort Riley is a guarded secure military installation. All Contractor and vendor personnel whether operating their privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the installation through one of the secure access control points (ACP) except as described in paragraph 2.14.5.3. Under the present installation Force Protection Condition (FPCON), vehicle and equipment operators and passengers must all possess a valid U.S. Government issued photo identification card, required access badge, or temporary pass in order to gain unescorted access to the installation. Vehicle and equipment operators must also possess and be ready to show a valid state driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the installation FPCON, an elevated FPCON may require additional security screening and/or limited installation access. Vehicle and equipment operators and passengers without a valid U.S. Government issued photo identification card, required access badge, or temporary pass must report to the Visitor Control Center (VCC) at the Henry Drive ACP and undergo an NCIC III background check and obtain a temporary day pass.

2.14.5.2 RAPIDGate Program: RAPIDGate passes no longer allow contractor and vender personnel access onto the installation. Contractor and vender personnel with existing RAPIDGate badges must possess a valid installation access badge or temporary pass as described in paragraph 2.14.5.1 above.

2.14.5.3 Commercial Delivery Vehicles and Equipment: All commercial delivery vehicles and equipment must enter the installation through the 12st Street ACP or the Estes Road ACP 5:00 a.m. to 7:00 p.m., Monday thru Friday, Federal holidays excepted. When entering either from the 12th Street or Estes Road gates, commercial traffic will be directed to the search areas located to the north of 12th Street and the south of Estes Road. Commercial vehicles are those vehicles over one ton used for a commercial purpose, including: semi-trucks with trailers, UPS and FedEx trucks, U-Haul trucks operated by contractors and used for commercial purpose, tow-trucks responding on-post to a request for assistance, and construction vehicles. Non Commercial vehicles include: half-ton pickups with boat, U-Haul truck operated by soldiers who are moving as part of a permanent change of station, or recreational vehicles operated by soldiers or civilians visiting post. There will be no commercial delivery vehicles allowed on the installation on Sundays and Federal holidays. Exception - Concrete and asphalt paving delivery trucks with required access badges and temporary passes may still enter through any of the installation’s ACPs during their regular operating hours. Other exceptions must be coordinated through the GC and DES. All other contractor, vendor, and commercial delivery vehicles with required access badges and temporary passes may enter through any of the installation's ACPs during their regular operating hours. As determined by the installation FPCON, an elevated FPCON may require all contractor, vendor, and commercial delivery vehicles to enter through the 12th Street ACP only.

2.14.6 Physical Security: Maintain security of Government- and Contractor-owned materials, property, and equipment at all times. Also refer to paragraph 3.6.

2.14.6.1 Employee Sign In and Sign Out: Contractor employees must sign in upon arrival and sign out upon departure from buildings or other secured areas at the access control point when required. The Contractor shall follow all facility access requirements. These facilities include, but are not limited to, all CYS Facilities, 1st Infantry Division Headquarters building 580, MICC building 1792, sensitive compartmented information facility (SCIF) building 7958, and restricted, controlled, sensitive and secured facilities or restricted, controlled, sensitive and secured within a facility.

2.14.6.2 Key Control: Keys may be issued to the Contractor for access to some areas. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop written key control procedures and submit the key control procedures in accordance with Attachment 5 - Deliverables and include them in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO/COR. All references to keys include key cards.

2.14.6.2.1 Lost keys shall be reported to the KO/COR. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

2.1.4.6.2.2 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. Prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO/COR.

2.14.6.3 Lock Combinations: Not Used.

2.14.6.4 Lost and Found Property: Turn in all articles of possible personal or monetary value found by the Contractor's employees while performing duties under this contract to the COR/QAE. Obtain receipts for articles turned into the COR /QAE.

2.15 Security Training:

2.15.1 Antiterrorism (AT) Level I Training: Per AR 525-13 Antiterrorism, all contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam.

2.15.2 Access and General Protection/Security Policy and Procedures: All Contractor and associated subcontractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. All Contractor and all associated subcontractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.15.3 iWATCH Program Information: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

2.15.4 Operations Security (OPSEC) Training: Per AR 530-1 Operations Security, all contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: http://www.cdse.edu/catalog/operations-security.html.

2.15.5 Threat Awareness Reporting Program: Not Used.

2.15.6 Submit AT Level I and OPSEC Awareness Training Completion Certificates, and iWatch Program Information Briefing Report in accordance with Attachment 5 - Deliverables.

2.16 Safety: The Contractor shall perform work in a safe manner as required by 29 CFR 1910, AR 385-10, and EM 385-1-1.

2.16.1 Safety and Health Program: The Contractor shall develop, implement, and maintain a safety and health program that complies with 29 CFR 1910, AR 385-10, and Appendix A, EM 385-1-1. The safety and health program shall incorporate appropriate elements from Section 1, EM 385-1-1.

2.16.2 Accident Prevention Plan (APP): The Contractor shall develop, implement, and maintain a written site-specific Accident Prevention Plan (APP) in accordance with EM 385-1-1. Submit the APP in accordance with Attachment 5 - Deliverables.

2.16.3 Personal Protective Equipment (PPE): The Contractor shall furnish Contractor employees all necessary PPE to comply with 29 CFR 1910, AR 385-10, EM 385-1-1, and CDC Guidance.

2.16.4 Accident Reporting: The Contractor shall notify the KO and COR within 2 hours of any accident requiring emergency medical treatment or damage to Government-owned equipment or facilities. The Contractor shall prepare and submit any required accident reports in accordance with AR 385-10 and Attachment 5 - Deliverables.

2.16.5 Caution Signs: The Contractor shall display a sufficient number of “Caution Wet Floor” signs in all areas where contractor employee operations may cause hazardous conditions. The signs shall be placed so that they are visible from all approaches. Display "Caution Wet Floor" signs when contractor employees leave areas before floors are dry and/or contract employees are rinsing, cleaning, waxing, sealing or stripping floors.

2.17 Training, Physical Requirements, or Other Expertise Required:

2.17.1 Certified: Not Used.

2.17.2 New Facilities Equipment Training: Not Used.

2.17.3 Asbestos Awareness Training: Not Used.

2.17.4 Child Abuse Prevention, Identification, and Reporting: Not Used.

2.17.5 Special Requirements for Contractor Employees Working In CYS Facilities: All Contractor employees working in CYS facilities shall have a criminal history background check; annual training on child abuse prevention, identification and reporting; and specific immunizations before being allowed to work in these facilities. Written records of these actions shall be maintained on file at the Contractor's office and be submitted in accordance with Attachment 5 - Deliverables. Any costs associated with these requirements shall be paid by the Contractor. In addition, CYS Contractor employees shall be in good health and free for at least the past 24 hours from symptoms of illnesses involving fever, persistent cough, or severe diarrhea or vomiting, and obvious contagious diseases such as chicken pox, hepatitis, measles, mumps, and strep infections. The Contractor shall not require or allow employees to work in CYS facilities when they exhibit any of these symptoms or illnesses.

2.17.5.1 Criminal History Background Check: CYS Contractor employees shall have a criminal history background check in accordance with DODI 1402-5.

2.17.5.2 Training On Child Abuse Prevention, Identification, and Reporting: CYS Contractor employees shall receive annual training on child abuse prevention, identification, and reporting in accordance with AR 608-10 and DODM 6060.1-19M.

2.17.5.3 Immunizations: CYS Contractor employees shall have immunizations for Diphtheria, Hepatitis B, Measles, Mumps, Polio, Rubella, Tetanus, Tuberculosis Skin Test, and Varicella in accordance with AR 40-562.

2.17.5.4 Roster of CYS Contractor Employees: Prepare, maintain, and submit a roster of CYS Contractor employees in accordance with Attachment 5 - Deliverables. The roster may be in a Contractor developed format and consist of an alphabetized list of employees including: employee’s name and address, driver’s license number, job title, date criminal history background checks were initiated and completed, date child abuse prevention, identification, and reporting training was completed, and certification that immunization requirements have been met.

2.17.6 Special Requirements for Contractor Employees Working in the Division Headquarters Building 580: Contractor employees working in the Division Headquarters Building 580 must possess government-issued photo identification cards such as driver’s licenses in order to exchange the identification cards for temporary visitors badges at the security desk in the building entry lobby.

2.17.7 Employee Training: All custodial service supervisors and custodians shall receive appropriate training which prepares them to accomplish custodial service tasks specified in this PWS. Training shall also include safety and proper use of cleaning chemicals and equipment. Training available from commercial sources shall be obtained, scheduled, and funded by the Contractor. Submit proof of training certificates in accordance with Attachment 5 - Deliverables. New employees shall have specific training that includes:

2.17.7.1 A general orientation of basic bacteriological concepts, including the basics of how disease is caused, transmitted, and how it can be prevented, reduced, or contained through proper housekeeping methods.

2.17.7.2 Complete instruction on the proper selection, measurement, and use of disinfectant-detergents and cleaning supplies, and procedures for replenishing supplies.

2.17.7.3 Proper care and preventive maintenance of Contractor-furnished equipment as prescribed in their owner's manuals.

2.17.7.4 Familiarization with all Contractor printed technical and procedural manuals.

2.17.7.5 Employee personal hygiene.

2.17.7.6 Adherence to all work schedules.

2.18 Environmental Requirements:

2.18.1 Green Procurement: Not Used.

2.18.2 Construction and Demolition Diversion: Not Used.

2.18.3 Environmental Compliance: The Contractor shall comply with all EPA, OSHA and KDHE laws and regulations, AR 200-1 and Installation regulations and plans regarding environmental matters.

2.18.4 Hazardous Waste: Not Used

2.18.5 Environmental Management System (EMS): Not Used

2.18.6 Perform Hazardous Material Work: Not Used

2.18.7 Spill Plan: Not Used.

2.18.8 Energy and Utilities Conservation Programs: Not Used

2.18.9 Contractor Participation: Not Used

2.19 Contingency Plans: Not Used.

3.0 Performance Requirements and Standards:

3.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract, in accordance with the Government’s Quality Assurance Surveillance Plan (QASP). If any of the services performed do not conform to contract requirements, the Government may require the Contractor to perform the services again to comply with contract requirements, at no cost to the government.

3.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop, implement, and maintain procedures to identify, prevent, and ensure no recurrence of defective services. The Contractor’s quality control program is the means by which it assures that its work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The plan shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The QCP shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. Submit the QCP and any subsequent necessary revisions in accordance with Attachment 5 - Deliverables.

3.2.1 Quality Control Files: The Contractor shall prepare and maintain a daily record of all QC activities (Daily Quality Control Report). Daily Quality Control Reports shall include a description of the work being performed, number of personnel working, weather conditions encountered, any delays encountered, and acknowledgment of deficiencies noted along with the corrective actions taken on current and previous deficiencies. Reports shall also include factual evidence that required activities or tests have been performed, including, but not limited to, the following items: (1) Type and number of QC inspections and tests accomplished. (2) Results of QC inspections and tests. (3) Nature of defects, causes for rejection, etc. (4) Proposed remedial action. (5) Corrective actions taken. Submit Daily Quality Control Reports in accordance with Attachment 5 - Deliverables. The Contractor may use the Government provided Daily Quality Control Report Form or a form of the Contractor’s own design so long as it contains the same information. Standard MS Office or Adobe format such as .doc/.docx/.xls/.xlsx/.pdf are acceptable formats for the form. Refer to Attachment 3 - Samples of Records, Reports, and Forms.

3.2.2 Quality Control Personnel: The Contractor shall provide an adequate number of personnel to ensure compliance with the contract quality control requirements. The Contractor shall provide a QC Manager (QCM) and QC Inspector (QCI) as a minimum. The QCM shall report directly to the corporate contract manager or someone higher in the Contractor's organization. The QCI shall report directly to the QCM. No lead person or first line supervisor shall be considered a QCM or QCI. QC personnel shall not be assigned any additional duties or responsibilities outside the scope of the QC responsibilities. For QCM absences of 2 weeks or more, the QCI shall meet the minimum qualifications of the QCM. The Contractor shall prepare a QC Letter of Designation fully describing their QC responsibilities, levels of authority, and qualifications. Submit the QC Letter of Designation and resumes in accordance with Attachment 5 - Deliverables. The Government reserves the right to change the QC personnel reporting hierarchy if issues are found.

3.2.3 Quality Control Inspection Schedules: Prepare and maintain QC inspection schedules which show where and when QC inspections will be made by QC personnel on a monthly basis. Submit the QC Inspection Schedules in accordance with Attachment 5 - Deliverables.

3.2.4 Coordination Meeting: The Contractor shall meet with the KO, COR, and QAE prior to the start of contract service and discuss the QC program. During the meeting, a mutual understanding of the program details shall be developed, including the forms for recording QC operations, control activities, administration of the program, and the interrelationship of Contractor's QC program and the Performance Requirements Summary (PRS). Minutes of the meeting shall be prepared by the Contractor and signed by the Contractor, KO, and COR. The minutes shall become a part of the contract file. There may also be occasions when subsequent conferences will be called to reconfirm mutual understandings.

3.3 Customer Feedback Program: Not Used.

3.4 Performance Tasks and Standards: Perform the custodial service tasks and achieve the standards set forth in this paragraph. Ensure all work is accomplished in accordance with the directives and publications in paragraph 7.2.

3.4.1 Collect and Remove Trash Indoors and Outdoors:

3.4.1.1 Task: Empty waste baskets; recycle bins; diaper containers; and other waste containers up to 50 gallons in size within the building and return them to their original locations. Waste containers in rest rooms shall be emptied each time rest rooms are cleaned including sanitary napkin receptacles in all toilet enclosures. Ensure that waste containers containing liquids do not spill onto floor surfaces. Clean up spills resulting from leaking waste container liners and waste containers. All waste from waste containers shall be removed from the building and emptied into the closest dumpster in such a manner as to prevent the adjacent area from becoming littered by the waste. Plastic waste container liners for waste containers shall be replaced each time the waste containers are emptied. Waste containers shall be cleaned, inside and outside, to remove soil and spills. Excess amounts of trash such as furniture and equipment boxes, boxes of files or publications, fluorescent tubes, and other waste and debris resulting from building occupants' "house cleaning campaigns" are not required to be removed by the Contractor.

3.4.1.2 Standard: Waste containers are free of waste, liquid, and soil inside and outside, and be fitted with new waste container liners.

3.4.2 Sweep and/or Dust Mop Floors and Stairways:

3.4.2.1 Task: Sweep noncarpeted floor and stairway surfaces, including areas under desks, work stations, tables, chairs, equipment, radiators and convectors, waste and recycling containers, area rugs, and entrance mats. Move movable furniture and equipment, waste and recycling containers, area rugs, and entrance mats in order to accomplish the task and return moved items to their original locations. In Child Development Centers, also move children's toys in order to accomplish the task and place toys off the floor. Remove soil, spills, litter, gum, tar, and other sticky substances from the floor surfaces prior to sweeping. Clean entrance mats and restore the resiliency of the carpet pile whether indicated on floor plan drawings or not.

3.4.2.2 Standard: Noncarpeted floor and stairway surfaces and associated baseboards including surfaces adjacent to stairway balustrade balusters are clean and free of dust, soil, grit, litter, and spots caused by spills. Entrance mats are clean and free of soil and grit.

3.4.3 Sweep Open Porches, Outdoor Stairs, and Sidewalks:

3.4.3.1 Task: Sweep open concrete or wood porches, outdoor stairs, and sidewalks as specified in paragraph 3.4.2 including removal of ice and snow.

3.4.3.2 Standard: Porch, stair, and sidewalk surfaces are clean and free of soil, trash, debris, ice, and snow.

3.4.4 Mop Floors and Stairways (Except Rest Rooms):

3.4.4.1 Task: Mop non-carpeted floor and stairway surfaces, including areas under desks, work stations, tables, chairs, equipment, radiators and convectors, waste and recycling containers, area rugs, and entrance mats. This includes wood floor surfaces when indicated on task orders. Wood floors shall be damp mopped to prevent da4545mage to the floor. Utilize an appropriate cleaner for the type of floor surface. Move movable furniture and equipment, waste and recycling containers, area rugs, and entrance mats in order to accomplish the task and return moved items to their original locations. In Child Development Centers, also move children's toys in order to accomplish the task and place toys off the floor. Sweep floor surfaces in accordance with paragraph 3.4.2 prior to mopping. In Child Development Centers: (1) Use a double bucket mop system to prevent dirty rinse water from being spread back over the floors during cleaning. (2) Use buckets with at least a 9-gallon capacity. (3) Use clean mop heads for each cleaning shift. Label mop heads "FOR CHILD CARE ONLY".

3.4.4.2 Standard: Noncarpeted floor and stairway surfaces including surfaces adjacent to stairway balustrade balusters are clean and free of any soil and removable stains and have a uniform appearance with no streaks, swirl marks, detergent, or residue. Baseboards, walls, doors, or other nonfloor surfaces are free of splash marks, mop streaks, or dirt residue.

3.4.5 Machine Scrub Hard Surface Floors:

3.4.5.1 Task: Machine scrub hard surface floors including grouted ceramic, porcelain, and quarry tile floor surfaces and grout lines; seamless sheet vinyl, rubber tile, rubber and vinyl stair treads and cove bases. Move movable furniture and equipment, waste and recycling containers, and entrance mats in order to accomplish the task and return moved items to their original locations. Sweep and mop floor surfaces in accordance with paragraphs 3.4.2 and 3.4.4 prior to machine scrubbing. Use the appropriate cleaning solution for the type of floor.

3.4.5.2 Standard: Hard surface floors including grouted ceramic, porcelain, and quarry tile floor surfaces and grout lines; seamless sheet vinyl, rubber tile, rubber and vinyl stair treads, and cove bases have a uniform appearance, free of dirt, grime, scuff marks, heel marks, and other stains.

3.4.6 Spray and Buff Resilient and Terrazzo Floor Surfaces:

3.4.6.1 Task: Spray and machine buff resilient and terrazzo floor surfaces, including areas under desks, work stations, tables, chairs, equipment, radiators and convectors, waste and recycling containers, area rugs, and entrance mats. Move movable furniture and equipment, waste and recycling containers, area rugs, and entrance mats in order to accomplish the task and return moved items to their original locations. Sweep and mop floor surfaces in accordance with paragraphs 3.4.2 and 3.4.4 prior to spray-buffing. Spray-buff solution shall be the same type as the finish already on the floor. Resweep floor surfaces following spray-buffing. Remove spray-buff solution overspray from baseboards, walls, doors, and other non-floor surfaces.

3.4.6.2 Standard: Resilient and terrazzo floor surfaces have a uniform, glossy appearance, free of scuff marks, heel marks, and other stains, and have a uniform coating of floor finish.