Appendix O - Historical 3-yr Record of Non-Gap Service Calls - 20191204.xlsx
XLSX spreadsheet 13 MB Posted
- Solicitation number
- N3943020R2245
About this file
This draft request for proposal solicits feedback on a planned single-award indefinite delivery indefinite quantity contract for the global sustainment of anti-terrorism force protection systems and assets worldwide. The Naval Facilities Engineering and Expeditionary Warfare Center intends to issue an eight-year IDIQ contract with a maximum capacity of $600 million, including a base ordering period of five years and an optional ordering period of three years. A large initial task order would provide sustainment for existing systems and over 81,000 assets over seven option years. Separate task orders issued could include technological refreshment, upgrades, repairs from third-party damage or acts of God, and approved engineering changes. Potential offerors are advised the acquisition strategy requires approval and the draft RFP has not completed review. Industry feedback is requested by March 31st on the draft RFP and attachments, excluding Attachment I which contains Distribution Statement D restrictions. Depending on the COVID-19 situation, Navy may schedule an industry day or written responses.
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3 Year Non-Gap Service Calls
| Incident ID (NFAC) | Status | Days Open | Unique Remedy ID | Principal Category | Family of Systems | Project Region | Base (Site) | Unique Identifier | Project Name | Summary | Description | Last Update | Date Updated | Work Info Type | Estimated Start Date | Estimated Resolution Date | Assigned Group | Contractor Assignment Date | Associated Contract | Impact | Urgency | Priority | System Down? | Create Date | Submit Date | Waiver Open | Approved Waiver Time (hrs) | Operational Categorization Tier 1 | Operational Categorization Tier 2 | Operational Categorization Tier 3 | PM Task ID | Product Categorization Tier 1 | Product Categorization Tier 2 | Product Categorization Tier 3 | Last Resolved Date | Total Time to Repair (TTR) (Days) | Resolution Categorization Tier 1 | Resolution Categorization Tier 2 | Resolution Categorization Tier 3 | Resolution Product Categorization Tier 1 | Resolution Product Categorization Tier 2 | Resolution Product Categorization Tier 3 | Repair Replace Form | Pass/Fail | PMI Report | Pass/Fail | Customer Sign Off Sheet | Pass/Fail | Resolution |
| NFAC00000108985 | Closed | 1 | 1253 | PSAC | ACP-VG | CNREURAFCENT | NAS Sigonella | NAS II Main Gate | PSAC.ACP-VG.CNREURAFCENT.NAS Sigonella.NAS II Main Gate | NAS II POPUP BOLLARD, The lids on the out bound bollards are loose | NAS II POPUP BOLLARD, The lids on the out bound bollards are loose | techs have resolved the issue with nas 2 baller lid REPLACED BROKEN BOLTS , TESTED FOR OPERATION ALL IS BACK TO WORKING ORDER | 12/6/16 2:27 | General Information | 12/6/16 2:30 | Serco GSC | 12/5/16 1:09 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 1:09 | 12/5/16 1:09 | No | Hardware | Biometrics & Access Control | Bollard | 12/6/16 2:27 | 1.05 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 738733;701354;CSO SHEET NAS 2 BOLLAR LID ( CM )5.pdf | Pass | techs have resolved the issue with nas 2 baller lid REPLACED BROKEN BOLTS , TESTED FOR OPERATION ALL IS BACK TO WORKING ORDER | |||||||||
| NFAC00000108988 | Closed | 32 | 2041 | PSAC | ACP-AVG-L | CNRSE | NAS Pensacola | West Gate | PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.West Gate | **PM** Monthly** January 2017** | ***PM***December 2016***PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.West Gate | ***PM***December 2016***PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.West GateWe completed a PM of the West gate NAS Pensacola, we lubricates all points and tested as per manufacturer specifications. The system is working properly No Further Issues. Resolving This Ticket. | 1/6/17 16:37 | General Information | 1/3/17 9:00 | 1/3/17 9:00 | Serco GSC | 1/3/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 3:03 | 12/5/16 3:03 | No | 2435 | Hardware | Preventive Maintenance | Preventive Maintenance | 1/6/17 16:37 | 3.32 | Hardware | Tech Assist | No Fault Found | Hardware | Preventive Maintenance | Preventive Maintenance | 731098;700328;NFAC00000108988.pdf | Pass | N/A | ***PM***December 2016***PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.West GateWe completed a PM of the West gate NAS Pensacola, we lubricates all points and tested as per manufacturer specifications. The system is working properly No Further Issues. Resolving This Ticket. | |||||||
| NFAC00000108989 | Closed | 7 | 2248 | PSAC | ACP-AVG-L | CNRSE | NAS Pensacola | Corry Station Gate 7 | PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.Corry Station Gate 7 | **PM** Monthly** January 2017** | ***PM***December 2016***PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.Corry Station Gate 7 | PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.Corry Station Gate 7. We Performed a PM on the AVG system at Corey Station. We lubricated and adjusted the gate system as per specifications. we tested all functions of the gate and verified proper operation. | 12/12/16 15:49 | General Information | 1/3/17 9:00 | 1/3/17 9:00 | Serco GSC | 1/3/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 3:03 | 12/5/16 3:03 | No | 2443 | Hardware | Preventive Maintenance | Preventive Maintenance | 12/12/16 15:49 | -21.72 | Hardware | Tech Assist | No Fault Found | Hardware | Preventive Maintenance | Preventive Maintenance | 723883;698252;NFAC00000108989.pdf | Pass | N/A | PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.Corry Station Gate 7. We Performed a PM on the AVG system at Corey Station. We lubricated and adjusted the gate system as per specifications. we tested all functions of the gate and verified proper operation. | |||||||
| NFAC00000108990 | Closed | 64 | 1848 | PSAC | ACP-VG | CNRSW | NAVBASE San Diego | Gate 29 | PSAC.ACP-VG.CNRSW.NAVBASE San Diego.Gate 29 | **PM** Quarterly** January 2017** | ***PM***December 2016***PSAC.ACP-AVG-L.CNRSW.NAVBASE San Diego.Gate 29 | PM completed. No issues noted. Checklist to follow. | 2/7/17 16:21 | General Information | 1/3/17 9:00 | 1/4/17 9:00 | Serco GSC | 1/3/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 3:03 | 12/5/16 3:03 | No | 2864 | Hardware | Preventive Maintenance | Preventive Maintenance | 2/7/17 16:21 | 35.31 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | Fail | N/A | PM completed with no issues noted. Checklist to follow. | ||||||||
| NFAC00000108991 | Closed | 29 | 1040 | PSAC | ACP-VG | NDW | NAS Patuxent River | Webster Field Main Gate | PSAC.ACP-VG.NDW.NAS Patuxent River.Webster Field Main Gate | **PM** Monthly** January 2017** | ***PM***December 2016***PSAC.ACP-AVG-H.NDW.NAS Patuxent River.Webster Field Main Gate | Uploading CSO | 1/9/17 7:21 | General Information | 1/3/17 9:00 | 1/4/17 9:00 | Serco GSC | 1/3/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 3:03 | 12/5/16 3:03 | No | 2944 | Hardware | Preventive Maintenance | Preventive Maintenance | 1/3/17 10:31 | 0.06 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 692432;655338;CSO### 108991 Webster Field Main Gate Unique ID#1040 1203.pdf | Pass | N/A | Tech arrived on site at Webster Field Main gate . to perform a scheduled Preventive Maintenance Unique ID# 1040 The inbound and outbound POP-UP Barriers were inspected and tested. |
Inspection of the basic mechanical systems. Checked Hydraulic fluid level . Checked hydraulic pressure units for indications of oil leaks around hydraulic cylinders, hydraulic pump and hydraulic hose fittings. Inspected hydraulic hoses for abnormal wear. Checked for obvious signs of physical damage. Charger Tek RTIC-1120 battery charger (charging) ,Battery was at (13.2 vdc), Piston Accumulator (no leaks), Hydrologic Fluid Container (full), pressure gage was reading (1800lb) Manual Controller Enclosure, Console Enclosure, Stop Light In/out-Bound Lanes were inspected for obvious signs of physical damage, barrier pits were clean with no obstruction at the trains. An operational check UP/DOWN was conducted at the barrier controller and the guard house controller with Police Officer Hogan, resulting in the barrier being fully operational. Ensured that the correct light came on,(RED) was on when the barrier were up and (Yellow)came on when the barriers were in the down position. Noted any deficiencies for follow up corrective maintenance. PM was inspected by Chris Quijada a Performance Assessment Rep. for Pax. River.
| A preventative maintenance could not be performed on the gate arms because the equipment Loop detectors have been damaged by Grounds maintenance and/or asphalt resurfacing near Gate arms. Customer has been notified. | 12/5/16 16:13 | 13.17 | 13.17 | ||||||||
| NFAC00000108992 | Closed | 8 | 2268 | C4I | MNS-GV/IV | CNREURAFCENT | NAS Sigonella | NAS II | C4I.MNS-GV/IV.CNREURAFCENT.NAS Sigonella.NAS II | Mass-Notification Speakers in Barracks | |
| #623/NAS-2 is on the "fritz" | We received a report that the Mass-Notification Speakers in Barracks |
#623/NAS-2 is on the "fritz". According to people who work over there, it is in need of repair or replacement. The sound is very-low to no sound at
| all. Please let us know if it is fixed and complete. Thank you! | Updated Resolution Categorization to include Third Party Damage | 7/28/17 14:22 | Incident Task / Action | 12/14/16 15:00 | Serco GSC | 12/5/16 4:15 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 4:15 | 12/5/16 4:15 | No | 2.28 | Hardware | Tech Assist | Third Party Damage | Hardware | AV Equipment | Speaker | 12/13/16 5:46 | 7.97 | Hardware | Tech Assist | Third Party Damage | Hardware | AV Equipment | AV Equipment | N/A | 732414;699300;BLD 623 GV CSO SHEET (cm ).pdf | Pass | techs have resolved issue with bld 623 gv . GV system is running thru the bld sound system ( PA ) The PA system does not fall under the ATFP Global sustainment . Techs have informed the E.M.O. of this problem and she will be in contact with the people responsible of the PA system | 12/6/16 13:43 | 33.47 | 33.47 | |||||||||||||
| NFAC00000108994 | Closed | 0 | 2467 | PSAC | ACP-VG | CNRSE | NS Mayport | Seminole Gate | PSAC.ACP-VG.CNRSE.NS Mayport.Seminole Gate | Seminole Gate will not open, NS Mayport | Customer called and stated Seminole Gate will not open, NS Mayport | Uploaded customer sign off form | 12/5/16 14:45 | General Information | Serco GSC | 12/5/16 4:28 | N39430-16-C-1811 | 1-Critical | 1-Critical | Critical | Yes | 12/5/16 4:28 | 12/5/16 4:28 | No | Hardware | Biometrics & Access Control | Gate | 12/5/16 8:35 | 0.17 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 686979;653875;NFAC108994 MP Seminole Gate 5 DEC 16.pdf | Pass | Found blown fuse to the pump motor. Replaced fuse with a spare. Tested gate for proper operation with Sgt. Rahim present. All tests SAT | 12/5/16 5:40 | 1.2 | 1.2 | |||||||
| NFAC00000108993 | Closed | 0 | 239 | PSAC | ACP-AVG-H | CNRMA | NS Newport | Gate 17 | PSAC.ACP-AVG-H.CNRMA.NS Newport.Gate 17 | Drop Arm AVG Gate 17 | Controller for drop arm melted | The Drop arm controller has gone bad. A new one has been installed and the barrier tested. The gate is working correctly now. | 12/5/16 10:34 | General Information | 12/3/16 1:00 | Serco GSC | 12/5/16 5:33 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/5/16 5:33 | 12/5/16 5:33 | No | Hardware | Biometrics & Access Control | Drop Arm | 12/5/16 10:34 | 0.21 | Hardware | Tech Assist | Replace | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 284248;221333;NFAC00000108993.pdf | Pass | The Drop arm controller has gone bad. A new one has been installed and the barrier tested. The gate is working correctly now. | 12/5/16 10:20 | 4.79 | 4.79 | ||||||
| NFAC00000109014 | Closed | 2 | 1025 | PSAC | ACP-AVG-L | CNRMA | NSA Mechanicsburg | South Gate | PSAC.ACP-AVG-L.CNRMA.NSA Mechanicsburg.South Gate | South Gate at NSA Mechanicsburg is never used, but over the weekend the gate opened on it's own | Customer called and stated the South Gate at NSA Mechanicsburg is never used, but over the weekend the gate opened on it's own, request to have it looked at as the motor seems to be running on it's own. | Mark did more research and found that the AC power was off and the DC power was still on. The battery discharged to the point that the barrier opened because the battery voltage dropped so low. There will be an SOP put out that will cover the procedure od how to leave a gate that is not going to be used for an extended period of time to alleviate this problem in the future. | 12/7/16 14:07 | General Information | 12/5/16 1:00 | 12/9/16 1:00 | Serco GSC | 12/5/16 6:12 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/5/16 6:12 | 12/5/16 6:12 | No | Hardware | Biometrics & Access Control | Gate | 12/7/16 14:07 | 2.33 | Hardware | Tech Assist | Training | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 97299;92727;109014.pdf | Pass | Mark did more research and found that the AC power was off and the DC power was still on. The battery discharged to the point that the barrier opened because the battery voltage dropped so low. There will be an SOP put out that will cover the procedure od how to leave a gate that is not going to be used for an extended period of time to alleviate this problem in the future. | 12/5/16 10:48 | 4.6 | 4.6 | |||||
| NFAC00000109036 | Closed | 1 | 2047 | PSAC | ACP-AVG-L | CNRSE | NAS Corpus Christi | North Back Gate | PSAC.ACP-AVG-L.CNRSE.NAS Corpus Christi.North Back Gate | The yellow caution lights are on constantly vice blinking as normal. | The yellow caution lights are on constantly vice blinking as normal. | The tech tested the system and then switched from AUTO to manual and then to maintenance and then back to AUTO and could not duplicate the Yellow light constantly on. Upon arrival and in every mode the yellow light was flashing when it was supposed to. This fault could not be duplicated. | 12/6/16 9:57 | General Information | 12/5/16 1:00 | 12/7/16 1:00 | Serco GSC | 12/5/16 6:49 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 6:49 | 12/5/16 6:49 | No | Hardware | Biometrics & Access Control | Gate | 12/6/16 9:57 | 1.13 | Hardware | Tech Assist | No Fault Found | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 723884;698119;NFAC00000109036.pdf | Pass | The tech tested the system and then switched from AUTO to manual and then to maintenance and then back to AUTO and could not duplicate the Yellow light constantly on. Upon arrival and in every mode the yellow light was flashing when it was supposed to. This fault could not be duplicated. | 12/5/16 9:45 | 2.93 | 2.93 | |||||
| NFAC00000109046 | Closed | 0 | 239 | PSAC | ACP-AVG-H | CNRMA | NS Newport | Gate 17 | PSAC.ACP-AVG-H.CNRMA.NS Newport.Gate 17 | Hydraulic hose broken | Hydraulic hose broken on in bound barrier | The tech found 2 bad Hydraulic hoses. The hoses were replaced and the barrier tested. The barrier is working correctly now. | 12/5/16 11:22 | General Information | 12/5/16 1:00 | Serco GSC | 12/5/16 6:56 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/5/16 6:56 | 12/5/16 6:56 | No | Hardware | Biometrics & Access Control | Hydraulics | 12/5/16 11:22 | 0.18 | Hardware | Tech Assist | Replace | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 827262;650990;CSO 109046.pdf | Pass | The tech found 2 bad Hydraulic hoses. The hoses were replaced and the barrier tested. The barrier is working correctly now. | 12/5/16 10:51 | 3.92 | 3.92 | ||||||
| NFAC00000109049 | Closed | 0 | 2325 | PSAC | ACP-VG | CNRH | JB Pearl Harbor - Hickam | Nimitz Gate | PSAC.ACP-VG.CNRH.JB Pearl Harbor - Hickam.Nimitz Gate | Customer called and stated that the Barrier at the NITMIZ Gate lane 4 will on go up in the emergency | Customer called and stated that the Barrier at the NITMIZ Gate lane 4 will on go up in the emergency mode. | Tech arrived to troubleshoot. Barriers tested SAT. No fault found. | 12/5/16 14:31 | General Information | Serco GSC | 12/5/16 7:12 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/5/16 7:12 | 12/5/16 7:12 | No | Hardware | Biometrics & Access Control | Barrier | 12/5/16 14:31 | 0.3 | Hardware | Tech Assist | No Fault Found | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 724166;698438;ATFP_CSO_109049.pdf | Pass | Barriers tested SAT. No fault found. | 12/5/16 14:29 | 7.29 | 7.29 | |||||||
| NFAC00000109041 | Closed | 0 | 1022 | PSAC | ACP-AVG-L | CNRSE | NAS JRB New Orleans | Back Gate | PSAC.ACP-AVG-L.CNRSE.NAS JRB New Orleans.Back Gate | Sentry interface All Stop Fault will not clear | AVG - Rejection loop in alarm Sentry interface All Stop Fault will not clear. | Maintenance completed Issue Resolved | 12/5/16 9:07 | General Information | 12/5/16 23:00 | Serco GSC | 12/5/16 8:28 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 8:28 | 12/5/16 8:28 | No | Hardware | Biometrics & Access Control | Gate | 12/5/16 9:07 | 0.03 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 686199;651899;NFAC00000109041.pdf | Pass | Troubleshot the report problem of AVG Sentry interface for Rejection loop in alarm Sentry interface All Stop Fault will not clear. Found the problem to be whenever the gate was placed in auto the all stop fault would appear and not clear also the rejection loop would appear and not clear. Found the problem to be the rejection loop was tripped and would not reset. Resolved this issue by rewiring the rejection and turn around loops wiring connection had broken. Also placed a new loop connection on the loop detector. Reset the PLC on the interface. Restore all comms and reset all faults and cleared them. Perform a test of the entire system to verify operational status in all modes. Restored the system to normal operations no other problems found. Problem Resolved Informed the Physical Security Officer of the Issue's and resolution for the issues. No further problems found. No further action required. Resolving this issue. | 12/5/16 8:34 | 0.11 | 0.11 | ||||||
| NFAC00000109056 | Closed | 2 | 126 | C4I | OPC-EOC | CNRSE | NCBC Gulfport | C4I.OPC-EOC.CNRSE.NCBC Gulfport | VTC needs audio output adjusted | OPC-EOC- VTC has needs to test audio level. | Maintenance completed Issue Resolved | 12/7/16 22:57 | General Information | Serco GSC | 12/5/16 8:44 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 8:44 | 12/5/16 8:44 | No | Hardware | Biometrics & Access Control | Control Panel | 12/7/16 22:57 | 2.59 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 802969;688233;NFAC00000109056.pdf | Pass | Troubleshot the report problem of the VTC located in the EOC not responding too commands of Audio not working. Found the problem to be the amplifier for the VTC. Able to control the VTC and monitors with the controllers. Resolving this issue the system and AMX controller network at the workstation are working. Powered the amplifier up to test the audio. Perform a test of the system in all modes. Restored the system to normal operations no other problems found. Problem Resolved Informed the Physical Security Officer of the Issue's and resolution for the issues. No further problems found. No further action required. Resolving this issue. | 12/5/16 9:08 | 0.41 | 0.41 | ||||||||
| NFAC00000109067 | Closed | 0 | 1231 | C4I | MNS-GV/IV | CNRSE | NSA Mid South | C4I.MNS-GV/IV.CNRSE.NSA Mid South | Customer called and reported GV is showing a fault on site 2 on commander | Customer called and reported GV is showing a fault on site 2 on commander | CSO Attached | 12/7/16 11:20 | General Information | 12/4/16 23:00 | 12/4/16 23:00 | Serco GSC | 12/5/16 9:23 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 9:23 | 12/5/16 9:23 | No | Hardware | AV Equipment | Speaker | 12/5/16 10:32 | 0.05 | Hardware | Tech Assist | Repair | Hardware | AV Equipment | AV Equipment | N/A | 730511;698383;NFAC 109067.pdf | Pass | Upon arrival observed that the fault on Commander was an AC power and charger. Went to the site and confirmed that there was no 120v AC power going to the site. Customer called the base power contractor and had them restore 120v AC power to the site. I then tested the site and it restored the | |||||||||
| site back to no faults resolving the issue. | 12/5/16 10:29 | 1.1 | 1.1 | ||||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000109072 | Closed | 1 | 1037 | PSAC | ACP-AVG-L | NDW | NAS Patuxent River | Webster Field Back Gate | PSAC.ACP-AVG-L.NDW.NAS Patuxent River.Webster Field Back Gate | There are two faults: |
1. Lane 2 gate failed to secure.
2. Lane 3 gate failed to secure. There are two faults:
1. Lane 2 gate failed to secure.
2. Lane 3 gate failed to secure.
| Main control panel for both: (ATFP: 0000168100) | Customer Sign-Off form or PMI checklist summited. | 7/13/17 4:57 | General Information | 12/5/16 1:00 | 12/7/16 1:00 | Serco GSC | 12/5/16 10:55 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/5/16 10:55 | 12/5/16 10:55 | No | Hardware | Biometrics & Access Control | Gate | 12/6/16 16:10 | 1.22 | Hardware | Tech Assist | No Fault Found | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 706995;679280;ATFP CSO NFAC00000109072.pdf | Pass | Tech arrived onsite at the back gate of Webster Field at 8:00 am. The Gate was in Auto mode working as designed. Tech ask the officer at the gate how has the gate been running today? He said it’s been running good with no issues. Tech checked the alarm history at the console for Faults on Monday that could have caused the reported issue. Lane 2 VTG gate failed to secure.10:15 Lane 3 VTG gate failed to secure.10:35.Tech checked at the VMAG enclosure using the hand held P1 PROGRAMER and there were no fault/error logged there Monday 12-5. Tech using the hand held P1 PROGRAMER individually relearned the inbound and outbound AVG gates. Tech was there for 4 hours with Chris Byrd watching 50+ cars use the out bound lane and 40+ cars use the inbound lane, we did not receive any new faults during this time. The gate is working as designed. Tech will continue to monitor the gate for any new faults. | 12/5/16 12:16 | 1.36 | 1.36 | ||||||||||||||
| NFAC00000109076 | Closed | 1 | 1348 | PSAC | ACP-VG | CNRMA | JEB Little Creek - Fort Story | Gate 5 | PSAC.ACP-VG.CNRMA.JEB Little Creek - Fort Story.Gate 5 | Customer called and stated that the limit switch HCAS Lane 1 Gate 5 is not functionally properly. | Customer called and stated that the limit switch HCAS Lane 1 Gate 5 is not functionally properly. | CSO upload | 12/6/16 15:47 | General Information | Serco GSC | 12/5/16 11:42 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/5/16 11:42 | 12/5/16 11:42 | No | 7 | Hardware | Biometrics & Access Control | Switch | 12/6/16 8:45 | 0.59 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 12984;12465;NFAC109076 LC gate 5 limit switch.pdf | Pass | Techs were onsite and discovered failed limit switch. Limit switch was removed and new was installed, tested. HACS unit is back in full operation. Limit switch/lighting is correct. | 12/5/16 12:25 | 0.71 | 0.71 | ||||
| NFAC00000109078 | Closed | 39 | 2444 | PSAC | ACP-VG | CNRMA | NS Newport | Gate 23 NUWC | PSAC.ACP-VG.CNRMA.NS Newport.Gate 23 NUWC | NOT AVG BARRIER> Traffic Light on HVB at Gate 23 | Traffic Light on HVB at Gate 23. |
Not an AVG barrier Red light is intermittently coming on and off. CSO Form uploaded 1/24/17 7:52 General Information 12/6/16 1:00 1/13/17 15:00 Serco GSC 12/5/16 12:33 N39430-16-C-1811 3-Routine 3-Routine Routine No 12/5/16 12:33 12/5/16 12:33 No 435.87 Hardware Biometrics & Access Control Gate 1/13/17 9:52 20.73 Hardware Tech Assist Repair Hardware Biometrics & Access Control Biometrics & Access Control N/A 867675;694559;CSO 109078.pdf Pass Techs were onsite again this week with onsite tech assist from LPS and found a crushed upper limit switch splice which caused the hold down solenoid to release. Techs repaired and relocated the splice out bound signal and barrier systems now appear to be operating properly. Will wait till the morning to see if the issue has returned. If not will resolve this issue.
| Tech returned this morning and confirmed issue has been resolved. Resolving ticket, CSO to follow. | 12/6/16 11:52 | 23.32 | 23.32 | |||||||||||||||||||||||||||||||||||||||||||
| NFAC00000109083 | Closed | 0 | 2321 | PSAC | ACP-VG | CNRH | JB Pearl Harbor - Hickam | Makalapa Gate | PSAC.ACP-VG.CNRH.JB Pearl Harbor - Hickam.Makalapa Gate | Barrier 3 leaking oil | The barrier (#3 inbound) is leaking oil (about a gallon) and the oil is leaking down the road and have had to shut down the lane. | Techs arrived to troubleshoot. Techs found oil and water in the barrier cavity. Guards had used an absorbent to cover the oil on the ground. Tech cleaned the barrier cavity and the absorbent. Techs tested multiple times and could not see any signs of leaking. Techs will continue to monitor. Problem resolved. | 12/5/16 23:41 | General Information | Serco GSC | 12/5/16 14:04 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/5/16 14:04 | 12/5/16 14:04 | No | Hardware | Biometrics & Access Control | Barrier | 12/5/16 23:41 | 0.4 | Hardware | Tech Assist | No Fault Found | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 724559;698821;ATFP_CSO_109083.pdf | Pass | Techs found oil and water in the barrier cavity. Guards had used an absorbent to cover the oil on the ground. Tech cleaned the barrier cavity and the absorbent. Techs tested multiple times and could not see any signs of leaking. Techs will continue to monitor. Problem resolved. | 12/5/16 14:32 | 0.46 | 0.46 | ||||
| NFAC00000109085 | Closed | 39 | 1995 | PSAC | ESS-NMC | CNRSW | NAVBASE Coronado | NASNI | PSAC.ESS-NMC.CNRSW.NAVBASE Coronado.NASNI | IDS monitoring system not working and 743 Amory continues to alarm | IDS monitoring system not working and 743 Amory continues to alarm | Customer Sign-Off form or PMI checklist summited. | 8/21/17 4:30 | General Information | 12/5/16 17:00 | 1/13/17 1:00 | Serco GSC | 12/5/16 14:07 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/5/16 14:07 | 12/5/16 14:07 | No | 7.8 | Hardware | Network | Alarm | 1/13/17 13:10 | 38.64 | Hardware | Tech Assist | Replace | Hardware | Network | Network | N/A | 706728;679239;ATFP CSO NFAC00000109085.pdf | Pass | Region lead reports High speed routers were replaced and the MAG came back online. MAG tested and issue resolved. | 12/5/16 14:26 | 0.32 | 0.32 | |
| NFAC00000109091 | Closed | 2 | 2156 | PSAC | ACP-VG | CNRSW | NAVBASE Point Loma | Drop Arms and Vehicle Barriers | PSAC.ACP-VG.CNRSW.NAVBASE Point Loma.Drop Arms and Vehicle Barriers | Outbound lane and wedge control panel show red. | The post 1 outbound lane indicator light (outdoor) is lit red, but wedges are still flush. |
The wedge control panel indicator in the guardhouse outbound lane shows red light. attached signed mars report 12/11/16 7:31 General Information Serco GSC 12/5/16 17:23 N39430-16-C-1811 3-Routine 3-Routine Routine No 12/5/16 17:23 12/5/16 17:23 No Hardware Biometrics & Access Control Barrier 12/7/16 7:55 1.61 Hardware Tech Assist Repair Hardware Biometrics & Access Control Biometrics & Access Control N/A 729022;700023;point loma topside post 1 wedges 06dec2016 nfac00000109091 mars signed.pdf Pass NFAC00000109091 CNRSW.NAVBASE Point Loma.Drop Arms and Vehicle Barriers post 1
| tech arrived on site about 1700 started to trouble shoot the logic found that the outbound controller cards did not have any leds lit testing voltages on point 11 and 12 there was 18 vdc on 11 but no voltage on 12. there was a break in the limit switch control logic. at 2000 tech was able to gain access to the wedges and found several limit switch assemblies were not aligned correctly. tech aligned the switches and tested I both manual and efo modes. Also security performed their daily test. all lights on the panel and traffic control are functioning correctly | 12/6/16 8:16 | 14.88 | 14.88 | ||||||||||||||||||||||||||||||
| NFAC00000109097 | Closed | 2 | 55 | C4I | MNS-GV/IV | CNREURAFCENT | NS Rota | C4I.MNS-GV/IV.CNREURAFCENT.NS Rota | I am submitting the below IRT Bldg-3262 (Security) building intercom/WAVES | ||||||||||||||||||||||||
| speakers are fuzzy hissi | I am submitting the below IRT Bldg-3262 (Security) building intercom/WAVES | ||||||||||||||||||||||||||||||||
| speakers are fuzzy hissing/feedback | Checked the Discount Ticket box to remove this ticket from calculations for Trend Reports | 7/13/18 11:48 | General Information | 12/6/16 22:00 | Serco GSC | 12/5/16 23:24 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 23:24 | 12/5/16 23:24 | No | Hardware | AV Equipment | Speaker | 12/7/16 1:09 | 1.07 | Cancellation | Non ATFP Issue | Non Sustainment Issue | Hardware | AV Equipment | AV Equipment | N/A | 589924;580819;ATFP CSO NFAC00000109097.pdf | Pass | The incident has been documented previously. The interior audio system belongs to PW Waves is only an external input to the system | 12/7/16 1:08 | 25.72 | 25.72 | |
| NFAC00000109099 | Closed | 2 | 55 | C4I | MNS-GV/IV | CNREURAFCENT | NS Rota | C4I.MNS-GV/IV.CNREURAFCENT.NS Rota | IRT BEQ 567 building WAVES is OOC and does not |
establish connection with the base station. Problem:
While in normal operation the WAVES unit does not sync with the base station.
Recommendation:
Recommend move both the WAVES unit and Antenna to a better location to allow
| the unit to sync with the base station. | Customer Sign-Off form or PMI checklist summited. | 8/28/17 23:17 | General Information | 12/6/16 22:00 | Serco GSC | 12/5/16 23:27 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/5/16 23:27 | 12/5/16 23:27 | No | Hardware | Tech Assist | Third Party Damage | Hardware | Miscellaneous | Reference Guide | 12/7/16 1:25 | 1.08 | Hardware | Tech Assist | Third Party Damage | Hardware | Miscellaneous | Miscellaneous | N/A | 575054;565980;ATFP CSO NFAC00000109099.pdf | Pass | The waves antenna was reinstalled incorrectly and the system is not able to connect with the IBS | 12/7/16 1:10 | 25.71 | 25.71 | ||||||||||||||
| NFAC00000109104 | Closed | 0 | 1513 | PSAC | ACP-VG | CNRSW | NAVBASE San Diego | Main Gate 6 | PSAC.ACP-VG.CNRSW.NAVBASE San Diego.Main Gate 6 | Gate 2 inbound lane wedge 2 | Inbound wedge for Gate 2 faceplate is hanging off wedge. Wedge will not fully retract. | Customer Sign-Off form or PMI checklist summited. | 8/8/17 0:30 | General Information | Serco GSC | 12/6/16 1:58 | N39430-16-C-1811 | 1-Critical | 1-Critical | Critical | Yes | 12/6/16 1:58 | 12/6/16 1:58 | No | Hardware | Biometrics & Access Control | Wedge | 12/6/16 10:45 | 0.37 | Hardware | Tech Assist | No Fault Found | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 706701;679223;ATFP CSO NFAC00000109104.pdf | Pass | Tech onsite and was able to cycle the barrier several times with the Chief of Police present. No issue found. Ticket resolved. | 12/6/16 9:13 | |||||||||
| NFAC00000109106 | Closed | 73 | 1726 | C4I | DPC-CDS | CNRMA | NSA Philadelphia | C4I.DPC-CDS.CNRMA.NSA Philadelphia | **PM** Semiannual** January 2017** | ***PM***December 2016***C4I.DPC-LDC.CNRMA.NSA Philadelphia | PM completed. Technician routing PM checklist to customer for signature then upload to ticket in remedy. | 2/17/17 13:25 | General Information | 1/4/17 9:00 | 1/4/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 1700 | Hardware | Preventive Maintenance | Preventive Maintenance | 2/17/17 13:25 | 44.18 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | Fail | N/A | PM completed. Technician routing PM checklist to customer for signature then upload to ticket in remedy. | 2/3/17 10:03 | ||||||||
| NFAC00000109107 | Closed | 71 | 1699 | C4I | DPC-CDS | CNRSW | NAVBASE Ventura County | Port Hueneme | C4I.DPC-CDS.CNRSW.NAVBASE Ventura County.Port Hueneme | **PM** Semiannual** January 2017** | ***PM***December 2016***C4I.DPC-LDC.CNRSW.NAVBASE Ventura County.Port Hueneme | CSOS attached | 2/28/17 18:34 | General Information | 1/4/17 9:00 | 1/4/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 1760 | Hardware | Preventive Maintenance | Preventive Maintenance | 2/15/17 17:07 | 42.34 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 723703;698571;NFAC00000109107_28FEB2017.pdf | Pass | N/A | Tech on site preformed semi annual preventative maintenance. Tech fully tested the system. Groomed and cleaned the racks, increased cable management. removed unnecessary clutter. SIS tech preformed a tech refresh reimaging SP1 and DB1. Kepler networks tested all network connections and s scheduled to preform a DSLAM replacement on 2/16/17. Tested batteries on UPS. UPS in building 1443 needs a new battery will be order. System functioning as designed. | 2/15/17 16:50 | ||||||
| NFAC00000109108 | Closed | 30 | 1989 | PSAC | ESS-NMC | CNRMA | NAS Oceana | PSAC.ESS-NMC.CNRMA.NAS Oceana | **PM** Semiannual** January 2017** | ***PM***December 2016***PSAC.ESS-NMC.CNRMA.NAS Oceana | NFAC109108CSONASOceanaNMC attached to document. | 1/5/17 14:51 | General Information | 1/4/17 9:00 | 1/4/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 1851 | Hardware | Preventive Maintenance | Preventive Maintenance | 1/5/17 6:58 | 0.92 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 320491;269837;NFAC109108CSO NAS Oceana NMC PM.pdf | Pass | N/A | Magazine IDS circuit and battery enclosures were inspected for corrosion/moisture and tested for AC/DC operation at power supply for proper voltages and found sat. Dissicant was placed in enclosures for moisture control. | ||||||||
| Alarms cleared after PMs were performed and IDS system was placed back in service. | 1/5/17 6:50 | 723.27 | 22.27 | ||||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000109110 | Closed | 122 | 117 | C4I | OPC-EOC | CNRMA | NAVSUBBASE New London | C4I.OPC-EOC.CNRMA.NAVSUBBASE New London | **PM** Semiannual** January 2017** | ***PM***December 2016***C4I.OPC-EOC.CNRMA.NAVSUBBASE New London | PM has been completed. Deficiencies and details listed in the PM check list being routed through customer for signature. Resolving ticket. | 4/7/17 12:15 | General Information | 1/4/17 9:00 | 1/4/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 2055 | Hardware | Preventive Maintenance | Preventive Maintenance | 4/7/17 12:15 | 93.14 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | Fail | N/A | PM has been completed. Deficiencies and details listed in the PM check list being routed through customer for signature. Resolving ticket. | 12/6/16 8:39 | ||||||||
| NFAC00000109111 | Closed | 213 | 16 | C4I | OPC-EOC | CNRNW | NAVBASE Kitsap | Bangor | C4I.OPC-EOC.CNRNW.NAVBASE Kitsap.Bangor | **PM** Semiannual** January 2017** | ***PM***December 2016***C4I.OPC-EOC.CNRNW.NAVBASE Kitsap.Bangor | Customer Sign-Off form or PMI checklist summited. | 7/7/17 7:24 | General Information | 1/4/17 9:00 | 1/4/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 2078 | Hardware | Preventive Maintenance | Preventive Maintenance | 7/7/17 7:20 | 183.93 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 2784327;2403462;NFAC00000123194.NFAC00000109111.signedPMI.NBKBngr EOC.Jun2017.Jan2017.SemiAnn PM.pdf | Pass | N/A | Completed SemiAnn PM IAW PM checklist. Signed PMI will be uploaded. | 7/7/17 7:09 | ||||||
| NFAC00000109112 | Closed | 39 | 1672 | PSAC | ACP-AVG-L | CNRMA | NSA Hampton Roads | Post 201 JF Staff College Gate (Bravo) | PSAC.ACP-AVG-L.CNRMA.NSA Hampton Roads.Post 201 JF Staff College Gate (Bravo) | **PM** Monthly** January 2017** | ***PM***December 2016***PSAC.ACP-AVG-L.CNRMA.NSA Hampton Roads.Post 201 JF Staff College Gate (Bravo) | cso to follow | 1/14/17 10:52 | General Information | 1/4/17 9:00 | 1/5/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 2652 | Hardware | Preventive Maintenance | Preventive Maintenance | 1/14/17 10:52 | 10.08 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | Fail | N/A | Technicians checked the VTBs and VTGs for normal operation locally at the enclosures and lubricated all springs and greased all pivot points inside the enclosures. All photo eyes, light curtains and loop detectors were tested. The Sentry Interface was tested for operation of the gates in manual mode then in automatic mode ensuring all Gates and Barriers work as designed. All welds were inspected for any signs of breaking. | ||||||||
| All discrepancies are noted and a new trouble ticket will follow as appropriate. | 1/14/17 10:50 | 943.27 | 242.27 | ||||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000109113 | Closed | 34 | 1024 | PSAC | ACP-AVG-L | CNRMA | NSA Mechanicsburg | East Gate | PSAC.ACP-AVG-L.CNRMA.NSA Mechanicsburg.East Gate | **PM** Monthly** January 2017** | ***PM***December 2016***PSAC.ACP-AVG-L.CNRMA.NSA Mechanicsburg.East Gate | Adding customer sign off sheet | 1/13/17 9:30 | General Information | 1/4/17 9:00 | 1/5/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 2670 | Hardware | Preventive Maintenance | Preventive Maintenance | 1/9/17 14:46 | 5.24 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 133574;133103;[Untitled]_2017011008540900.pdf | Pass | N/A | Monthly preventive maintenance performed in accordance with the maintenance index. customer sign off sheet to follow. | 1/9/17 14:42 | ||||||
| NFAC00000109114 | Closed | 39 | 84 | PSAC | ACP-AVG-H | CNRMA | NS Newport | Gate 1 | PSAC.ACP-AVG-H.CNRMA.NS Newport.Gate 1 | **PM** Monthly** January 2017** | ***PM***December 2016***PSAC.ACP-AVG-H.CNRMA.NS Newport.Gate 1 | cso to folllow | 1/14/17 10:48 | General Information | 1/4/17 9:00 | 1/5/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 2684 | Hardware | Preventive Maintenance | Preventive Maintenance | 1/14/17 10:48 | 10.08 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | Fail | N/A | Technicians checked the VTBs and VTGs for normal operation locally at the enclosures and lubricated all springs and greased all pivot points inside the enclosures. All photo eyes, light curtains and loop detectors were tested. The Sentry Interface was tested for operation of the gates in manual mode then in automatic mode ensuring all Gates and Barriers work as designed. All welds were inspected for any signs of breaking. | ||||||||
| All discrepancies are noted and a new trouble ticket will follow as appropriate. | 12/22/16 9:13 | 389.65 | 389.65 | ||||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000109115 | Closed | 9 | 1359 | PSAC | ACP-AVG-L | CNRMA | NSA Hampton Roads | Gate 10 (Charlie) | PSAC.ACP-AVG-L.CNRMA.NSA Hampton Roads.Gate 10 (Charlie) | **PM** Monthly** January 2017** | ***PM***December 2016***PSAC.ACP-AVG-L.CNRMA.NSA Hampton Roads.Gate 10 (Charlie) | Attached CSO | 12/28/16 7:07 | General Information | 1/4/17 9:00 | 1/5/17 9:00 | Serco GSC | 1/4/17 9:00 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 3:34 | 12/6/16 3:34 | No | 2715 | Hardware | Preventive Maintenance | Preventive Maintenance | 12/15/16 15:24 | -19.73 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 733753;700605;NFAC00000110455Gate C_PM 27 DEC 2016.pdf | Pass | N/A | Technicians checked the VTBs and VTGs for normal operation locally at the enclosures and lubricated all springs, greased all pivot points and inspected drive belts inside the enclosures. All photo eyes, light curtains and loop detectors were tested. The Sentry Interface was tested for operation of the gates in manual mode then in automatic mode ensuring all Gates and Barriers work as designed. All welds were inspected for any signs of breaking. | |||||||
| All discrepancies are noted and a new trouble ticket will follow as appropriate. | 12/15/16 15:12 | 227.64 | 227.64 | ||||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000109117 | Closed | 8 | 1064 | PSAC | ESS-Perimeter | NDW | NSA South Potomac | NSF Indian Head VPMS | PSAC.ESS-Perimeter.NDW.NSA South Potomac.NSF Indian Head VPMS | camera outages on the VPMS at (Indian Head) base | > Pole 5 Fixed N |
> Pole 5 PTZ > Pole 15 Fixed N > Pole 15 Fixed S > Pole 16 Fixed N > Pole 16 PTZ > Pole 17 Fixed Cam 1 > Pole 17 Fixed Cam 2 > Pole 17 PTZ Cam > Pole 18 Fixed Cam 1 > Pole 18 Fixed Cam 2 > Pole 18 PTZ
> SNBLDG-2172
> STUMP NECK MAIN GATE 2217 Customer Sign-Off form or PMI checklist summited. 8/2/17 5:24 General Information Serco GSC 12/6/16 6:49 N39430-16-C-1811 3-Routine 3-Routine Routine No 12/6/16 6:49 12/6/16 6:49 No Hardware AV Equipment Camera 12/14/16 18:31 8.49 Hardware Tech Assist Repair Hardware AV Equipment AV Equipment N/A 714275;682682;ATFP CSO NFAC00000109117.pdf Pass From: Amanuel Berhe [mailto:Amanuel.Berhe@ultra-3eti.com] Sent: Wednesday, December 14, 2016 10:16 AM To: Smith, Christopher O Subject: RE: ATFP Incident NFAC00000109117 has been assigned to your group, Serco GSC, for action. Project Base Site: NSA South Potomac [Serco Use]  Chris,  B2172 camera at the stump neck is back online as well.  Chris D was able to reconfigre the port and that fix the issue.
 Close your ticket :)  Thanks Amanuel    Sent via the Samsung Galaxy S® 5 ACTIVE™, an AT&T 4G LTE smartphone
-------- Original message -------- From: "Smith, Christopher O" <Christopher.Smith1@serco-na.com> Date: 12/13/2016 9:16 PM (GMT-05:00) To: Amanuel Berhe <Amanuel.Berhe@ultra-3eti.com> Subject: RE: ATFP Incident NFAC00000109117 has been assigned to your group, Serco GSC, for action. Project Base Site: NSA South Potomac [Serco Use] Classification: Serco Use Only Great minds think alike!
 Keep me posted.
 Thanks,  Christopher Smith NDW Regional Lead – AT/FP Cell: 240-204-7548 Email: Christopher.smith1@serco-na.com Serco Inc. www.serco-na.com     From: Amanuel Berhe [mailto:Amanuel.Berhe@ultra-3eti.com] Sent: Tuesday, December 13, 2016 8:20 PM To: Smith, Christopher O Subject: RE: ATFP Incident NFAC00000109117 has been assigned to your group, Serco GSC, for action. Project Base Site: NSA South Potomac  Chris,  I was about to send you the update. The main gate cameras is back online. The encoder work fine after some configuration change on the swich side.
 B2172, is still having issue. The Swich seems to be fine. Radio and encoder not reachable from the network. Will be back to the site sometime this week to dig deeper.
 Thanks!
Amanuel    Sent via the Samsung Galaxy S® 5 ACTIVE™, an AT&T 4G LTE smartphone
-------- Original message -------- From: "Smith, Christopher O" <Christopher.Smith1@serco-na.com> Date: 12/13/2016 8:06 PM (GMT-05:00) To: Amanuel Berhe <Amanuel.Berhe@ultra-3eti.com> Subject: RE: ATFP Incident NFAC00000109117 has been assigned to your group, Serco GSC, for action. Project Base Site: NSA South Potomac Amanuel, Â Has there been any new updates to the below?
 Please advise.
 Thanks,  Christopher Smith NDW Regional Lead – AT/FP Cell: 240-204-7548 Email: Christopher.smith1@serco-na.com Serco Inc. www.serco-na.com    From: Amanuel Berhe [mailto:Amanuel.Berhe@ultra-3eti.com] Sent: Thursday, December 08, 2016 8:13 PM To: Smith, Christopher O Subject: RE: ATFP Incident NFAC00000109117 has been assigned to your group, Serco GSC, for action. Project Base Site: NSA South Potomac  Chris,  The 525V- 3 that I tried to replace today has missed some update. It didn't work as I expecte. I will have engineering to take a look at it tommorow before we try to repair the bad one or order new radio. Keep you posted.
 Thanks!
| Amanuel | 12/7/16 16:56 | 34.12 | 34.12 | ||||||||||||||||||||||||||||||||||||||||||
| NFAC00000109116 | Closed | 3 | 2527 | PSAC | ACP-VG | CNRMA | NWS Earle | Main Gate | PSAC.ACP-VG.CNRMA.NWS Earle.Main Gate | Customer called and stated that the Main side ECP barrier is not working properly. During morning ch | Customer called and stated that the Main side ECP barrier is not working properly. During morning check the barrier cycle up but now the barrier will not go up and the red light stays on. | Uploaded CSO | 12/19/16 6:47 | General Information | 12/8/16 22:00 | Serco GSC | 12/6/16 6:53 | N39430-16-C-1811 | 1-Critical | 1-Critical | Critical | Yes | 12/6/16 6:53 | 12/6/16 6:53 | No | Hardware | Biometrics & Access Control | Barrier | 12/9/16 16:38 | 3.41 | Hardware | Tech Assist | Replace | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 704639;679173;NFAC00000109116.pdf | Pass | Techs were back onsite today. Parts were rcvd and techs replaced the 24vdc power supply. Techs confirmed PLC now had good power and was working properly. Base physical security conducted Manual and EFO tests from Main ECP bldg. and secondary guard shack. All tests SAT, barriers were restored to full duty. Resolving ticket, CSO to follow. | 12/6/16 9:25 | 2.53 | 2.53 | ||
| NFAC00000109123 | Closed | 48 | 1862 | C4I | MNS-GV/IV | CNRSE | NAS Kingsville | C4I.MNS-GV/IV.CNRSE.NAS Kingsville | G/V tower 2 and 3 shows systems failing | Customer called and stated G/V tower 2 and 3 shows systems failing. Towers 2 battery fail and Tower 3 system fail. NSA Kingville, TX | added csos | 1/27/17 12:03 | General Information | 12/26/16 1:00 | Serco GSC | 12/6/16 7:40 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/6/16 7:40 | 12/6/16 7:40 | No | Hardware | Infrastructure | Security System | 1/23/17 18:06 | 48.43 | Hardware | Tech Assist | Replace | Hardware | Infrastructure | Infrastructure | N/A | 720821;697698;NFAC00000109123 GV 26 Jan 2017.pdf | Pass | Region lead reports that Tower 2 has been resolved. Charging system and replacement batteries are fully installed and system is operational. | 12/8/16 10:25 | 50.75 | 50.75 | |||
| NFAC00000109125 | Closed | 6 | 258 | C4I | MNS-GV/IV | CNRMA | JEB Little Creek - Fort Story | C4I.MNS-GV/IV.CNRMA.JEB Little Creek - Fort Story | UPS unit at alternate base station is beeping. | Alternate Base Station UPS is showing faulty batteries. UPS is beeping and red light is flashing. | CSO uploaded | 12/21/16 6:17 | General Information | Serco GSC | 12/6/16 15:04 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 8:10 | 12/6/16 8:10 | No | Hardware | Miscellaneous | Reference Guide | 12/12/16 12:17 | 5.88 | Hardware | Tech Assist | Replace | Hardware | Power Distribution | Power Distribution | N/A | 721282;697196;NFAC00000109125-Alt Base Station UPS.pdf | Pass | During routine preventive maintenance it was noticed that the UPS at the alternate base station was beeping and the batteries were failing. Techs replaced UPS with the newer model and tested the system. The base station worked great and the unit was returned to normal operation. CSO to follow. | 12/6/16 15:03 | 6.89 | 0.89 | ||||
| NFAC00000109127 | Closed | 0 | 1415 | PSAC | ESS-Perimeter | CNRMA | NSA Crane | PSAC.ESS-Perimeter.CNRMA.NSA Crane | Video from cameras for the ECP's at NSA Crane has been lost to monitors in emergency dispatch. | Video from cameras for the ECP's at NSA Crane has been lost to monitors in emergency dispatch. | CSO attached. | 12/7/16 4:38 | General Information | 12/6/16 11:00 | 12/6/16 13:00 | Serco GSC | 12/6/16 8:14 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 8:14 | 12/6/16 8:14 | No | Hardware | AV Equipment | Camera | 12/6/16 12:07 | 0.16 | Hardware | Tech Assist | User Error | Hardware | Computer | Computer | N/A | 720194;687473;NFAC00000109127.pdf | Pass | Tech went on site and found no video and no Milestone application running for video. Tech then re-established connection with the Milestone server and all video came back up. | 12/6/16 11:59 | 3.75 | 3.75 | ||
| NFAC00000109129 | Closed | 49 | 153 | C4I | MNS-GV/IV | CNRMA | NS Norfolk | C4I.MNS-GV/IV.CNRMA.NS Norfolk | Unit 29 at the Navy Exchange is showing a fault | Inside Voice unit at the Navy Exchange is showing a Current Fail fault and a System Fail Fault. | CSO uploaded | 1/27/17 7:54 | General Information | 1/26/17 15:00 | Serco GSC | 12/6/16 8:17 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 8:17 | 12/6/16 8:17 | No | Hardware | Miscellaneous | Reference Guide | 1/24/17 16:52 | 49.36 | Hardware | Tech Assist | Repair | Hardware | AV Equipment | AV Equipment | N/A | 721342;697256;NFAC00000109129-NEX Speaker.pdf | Pass | Customer said there was a fault at unit 29 at the NEX. Techs found that the speaker was blown and would not play. Techs replaced the speaker and the new speaker blew again. Techs ordered another speaker and a new amplifier card. the amp card and speaker was replaced and the unit was recalibrated. The unit was tested and worked as designed. The unit was returned to normal operation and CSO to follow. | 12/6/16 10:33 | 2.26 | 2.26 | |||
| NFAC00000109118 | Closed | 0 | 153 | C4I | MNS-GV/IV | CNRMA | NS Norfolk | C4I.MNS-GV/IV.CNRMA.NS Norfolk | Unit 28 at the Commissary is showing a fault | Inside Voice unit at the Commissary is showing a Current Fail fault and a System Fail Fault. | CSO uploaded | 12/16/16 4:57 | General Information | Serco GSC | 12/6/16 8:18 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 8:18 | 12/6/16 8:18 | No | Hardware | AV Equipment | Speaker | 12/6/16 10:47 | 0.1 | Hardware | Tech Assist | Repair | Hardware | AV Equipment | AV Equipment | N/A | 737240;701930;NFAC00000109118-Commissary Unit.pdf | Pass | Customer reported that unit was showing a current and system fault. Technicians did a simple calibration of the unit to reset the speakers and the fault went away. The unit was tested and passed. Unit was returned to normal operation. CSO to follow. | 12/6/16 10:34 | 2.27 | 2.27 | ||||
| NFAC00000109130 | Closed | 6 | 1502 | PSAC | ESS-Perimeter | CNRSE | NAS Pensacola | PSAC.ESS-Perimeter.CNRSE.NAS Pensacola | Nas Pensacola front gate ptz camera inop | Nas Pensacola front gate ptz camera inop | Nas Pensacola front gate ptz camera inop. We found that the camera housing was broken and would not hold the camera in place, also found the PTZ gears were broken, probably as a result of rubbing on the Dome. We ordered a replacement Housing and Camera, we replaced both and tested with Leon Polnitz. The Camera is working again. No further Actions Required. Resolving This issue. | 12/12/16 15:41 | General Information | 12/6/16 1:00 | 12/9/16 1:00 | Serco GSC | 12/6/16 8:20 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 8:20 | 12/6/16 8:20 | No | Hardware | AV Equipment | Camera | 12/12/16 15:41 | 6.31 | Hardware | Tech Assist | Replace | Hardware | AV Equipment | AV Equipment | N/A | 723154;698492;NFAC00000109130.pdf | Pass | Nas Pensacola front gate ptz camera inop. We found that the camera housing was broken and would not hold the camera in place, also found the PTZ gears were broken, probably as a result of rubbing on the Dome. We ordered a replacement Housing and Camera, we replaced both and tested with Leon Polnitz. The Camera is working again. No further Actions Required. Resolving This issue | 12/6/16 12:00 | 3.67 | 3.67 | ||
| NFAC00000109136 | Closed | 7 | 2382 | PSAC | ACP-VG | NDW | NSA Annapolis | USNA Gate 1 | PSAC.ACP-VG.NDW.NSA Annapolis.USNA Gate 1 | Annapolis: Gate 1 Turnstile; One card is swiped, 7 people can walk through before it locks. | Annapolis: Gate 1 Turnstile; One card is swiped, 7 people can walk through before it locks. |
| Walking to the turnstile from off the base it is the one on the right. | Annapolis: Gate 1 Turnstile 2 One card is swiped, 7 people can walk through before it locks.Issue found on site Bad Micro switch and bad fuse.Action taken was to replace the bad fuse and micro switch once fuse was replaced people were able to gain access with there card and after the micro switch was replaced after one person that gain access the turnstile would lock once again turnstile is working as should be. | 12/13/16 13:52 | General Information | 12/7/16 1:00 | Serco GSC | 12/6/16 9:39 | N39430-16-C-1811 | 1-Critical | 1-Critical | Critical | Yes | 12/6/16 9:39 | 12/6/16 9:39 | No | 1.85 | Hardware | Biometrics & Access Control | Turnstile | 12/13/16 13:52 | 7.1 | Hardware | Tech Assist | Replace | Hardware | Miscellaneous | Miscellaneous | N/A | 655244;640438;Annapolis NFAC 109136 Gate 1 Turnstile 2 bad fuse and micro switch 12-13-16.pdf | Pass | Annapolis: Gate 1 Turnstile 2 One card is swiped, 7 people can walk through before it locks.Issue found on site Bad Micro switch and bad fuse.Action taken was to replace the bad fuse and micro switch once fuse was replaced people were able to gain access with there card and after the micro switch was replaced after one person that gain access the turnstile would lock once again turnstile is working as should be. | 12/6/16 10:27 | 0.81 | 0.81 | |||||||||||||
| NFAC00000109138 | Closed | 0 | 1231 | C4I | MNS-GV/IV | CNRSE | NSA Mid South | C4I.MNS-GV/IV.CNRSE.NSA Mid South | GV alternate base station located BLDG 237 continues to shutoff. | Customer called and reported GV alternate base station located BLDG 237 continues to shutoff. Customer is suspecting power failure | CSO Attached | 12/7/16 11:20 | General Information | 12/5/16 23:00 | 12/5/16 23:00 | Serco GSC | 12/6/16 9:43 | N39430-16-C-1811 | 2-High | 1-Critical | High | No | 12/6/16 9:43 | 12/6/16 9:43 | No | Hardware | AV Equipment | Speaker | 12/6/16 18:59 | 0.39 | Hardware | Tech Assist | Repair | Hardware | AV Equipment | AV Equipment | N/A | 726448;696507;NFAC 109138.pdf | Pass | Upon arrival the base station and computer were off. I checked the power and discovered it was only plugged into a  |
surge protector not a UPS battery backup.
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