Appendix_7.17_RFP_MetLife_Weekly_Disability_File_Transmission_Report_09-14-2025.pdf

This is a Weekly File Processing Statistics Report submitted by MetLife, the incumbent vendor, to the Tennessee Department of Finance and Administration, Benefits Administration. The report documents MetLife's processing of disability insurance files for the State of Tennessee's short-term disability and long-term disability insurance program serving central state government and state higher education agency employees. On September 14, 2025, MetLife received 88,022 records from the state, processed the file on September 15, 2025, and reported zero internal errors in the transmission and processing workflow. The report reflects MetLife's current operational performance under its existing contract, which is set to expire on December 31, 2026, prior to transition to a new contractor beginning January 1, 2027.

This administrative reporting document serves as evidence of MetLife's current service delivery capabilities and data processing accuracy for the state's disability benefits program. The zero-error processing rate and timely file handling demonstrate the incumbent vendor's established operational infrastructure for managing large-scale member records. The report is dated September 16, 2025, during the active procurement period for the disability insurance services RFP (RFP #31786-00186), with the proposal response deadline scheduled for November 21, 2025. This document may be referenced during the evaluation process to establish baseline service level performance standards or to inform transition planning requirements for the incoming contractor, particularly regarding data accuracy and processing timelines for the approximate 10,000+ covered members.