A468D9BE-C742-A53B-A0E51044FC47530E.pdf

RFP v. 1.29.2026 Page 1 of 33 RFP# 2026-08-05 Process Server - v 1

Commissioner John O’Grady Commissioner Kevin L. Boyce Commissioner Erica C. Crawley President

Franklin County, Ohio

Request for Proposal No. 2026-08-05

Process Server

Proposal Due Date: April 15, 2026, at 2:00 P.M. EDT

~Vendor should submit this cover page with their proposal~

Company Legal Name:

Including all DBAs

Address:

City, State, Zip Code:

Telephone No.:

Contact Name, Title:

Contact Email:

Contract Approver Name, Title, & Email:

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TABLE OF CONTENTS

Section 1.0 General Information

1.1 Purpose……….…………………………………..…………………… 3

1.2 Organization Background and Overview……….…………………….. 3

1.3 Project Timeline/Calendar of Events………………………………….. 3

1.4 County Contact and Communication Protocol….…………………….. 3

Section 2.0 Administrative Requirements

2.1 General Requirements………………………………………………… 4

2.2 Submittal Process and Instructions...………………………………….. 5

2.3 Evaluation Process and Criteria……………………………………….. 6

Section 3.0 Scope of Work………………………………………………………………….. 9

Section 4.0 Appendices

4.1 Affidavits ……...………………………………………………………... 13

4.1.1 Lobbyist Affidavit……………………………………………… 14

4.1.2 Small and Emerging Business Enterprise Information Form &

Affidavit …

4.1.3 Delinquent Personal Property Tax Affidavit………………...…. 16

4.2 Form W-9 ……………………………………………………………….. 17

4.3 Pricing Form……………………………………………………………... 18

4.4 References…………………………………………

4.5 Performance Bond Form Reserved……………………..……….………. 20

4.6 Draft IV-D Contract (ODJFS) Form (for reference) ….………………… 21

4.7 IV-D Contract Security Addendum (for reference)……………………… 26

4.8 IV-D Contract Invoice Form (for reference)…………………………….. 30

4.9 Questionnaire…………………………………………………………… 31

Section 5.0 Proposal Instructions and Checklist………………………………………………. 33

Note:

This Request for Proposal (RFP) is issued under the provisions of the Ohio Revised Code (ORC) Sections

307.86 to 307.92. All proposals submitted in response to this RFP shall comply with Ohio law. The laws of the State of Ohio will govern any disputes arising under this RFP and subsequent contract(s). All contract terms, conditions, and specifications set forth in this RFP shall become part of the contract documents.

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Section 1.0 General Information

1.1 Purpose

Pursuant to Ohio law, Franklin County Child Support Enforcement Agency (“FCCSEA”) is required to show proof of service of adequate notice of legal actions to clients served by FCCSEA. FCCSEA seeks a qualified Vendor who can meet the requirements listed below.

1.2 Organization Background and Overview

The mission of the Franklin County Child Support Enforcement Agency is to enhance family development and stability to provide innovative child support services that emphasize empathy, education, accountability, and collaboration.

1.3 Project Timeline/Calendar of Events

The timeline for this RFP is provided below. Please note that the dates, times, and information provided are subject to change at the discretion of the County. Vendors will be given notice of such changes, as applicable.

1.4 County Contact and Communication Protocol

All inquiries related to this RFP must be directed, in writing, to:

Sandra Hernandez, Bidding Coordinator Franklin County Purchasing Department 373 S. High Street, 25th Floor

Columbus, Ohio 43215-6315 Office: (614) 525-5860 Email: Sandra.Hernandez@franklincountyohio.gov

All communication from interested vendors shall go through the Franklin County Purchasing Department.

Vendors should not attempt to communicate directly with other County representatives with regard to this RFP at any point during the procurement process up to the award of contract(s).

During the advertising period and up to the deadline for proposal submission, the County, through the

Purchase Department, may issue written communications to vendors via the Purchasing website.

Key Dates/Times: Event:

February 25, 2026 Advertising period begins; RFP documents posted to the Franklin County Purchasing website.

March 13, 2026, 5:00 P.M. EDT Written questions are due to Franklin County.

March 20, 2026, 5:00 P.M. EDT Answers posted to the Franklin County Purchasing website.

April 15, 2026, 2:00 P.M. EDT Deadline for proposal submission; Proposals are opened by the County.

July 1, 2026 Contract/Service estimated start date.

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During the proposal review phase, the County, through the Purchasing Department, may initiate contact with a vendor if the County determines that clarification is needed from the vendor to complete the evaluation process.

Section 2.0 Administrative Requirements

2.1 General Requirements

2.1.1 Registration with Franklin County:

Vendors interested in doing business with the County should register with the County online at https://purchasing.franklincountyohio.gov/Businesses/Vendor-Registration. Vendors must register with the County in order to access competitive opportunities and download documents.

2.1.2 Certificate of Good Standing:

Vendors that are registered in the State of Ohio will be required to provide a Certificate of Good Standing prior to contract award. Vendors that are not registered in the State of Ohio will be required to provide a Certificate of Good Standing from their respective state of incorporation. To obtain an Ohio certificate of Good Standing, please visit:

https://www.ohiosos.gov/businesses/business-reports/

2.1.3 Contract Components:

The resulting contract(s) will consist of the complete RFP, including the contract terms and conditions, Scope of Work, all documents requiring vendor’s signatures, any written amendments or clarifications, the vendor’s proposal and supporting information and documents, and applicable resolutions and purchase orders.

2.1.4 Oral Instructions:

The County will not be bound by oral explanations or instructions given at any time during the competitive process or after contract award.

2.1.5 Conflict of Interest:

By submitting a proposal in response to this RFP, vendor affirms that neither vendor or any persons that works for or on behalf of vendor, have any conflict of interest (e.g., employed by Franklin County, etc.). The County reserves the right to reject a proposal in which a conflict is disclosed or cancel an awarded contract if any interest is later discovered that could give the appearance of a conflict.

2.1.6 Representations:

By submitting a proposal in response to this RFP, vendor warrants the accuracy of information submitted and acknowledges that the County will rely on the vendor’s information in making an award.

2.1.7 Compliance with Specifications:

By submitting a proposal in response to this RFP, vendor affirms that they are in full compliance with the RFP, including the requirements outlined herein, all terms and conditions, and the Specifications.

https://purchasing.franklincountyohio.gov/Businesses/Vendor-Registration https://www.ohiosos.gov/businesses/business-reports/

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2.1.8 Proposal Preparation Costs:

The County will not be liable for any costs incurred by a vendor prior to the award of any contract resulting from this RFP, including but not limited to any cost related to the vendor’s preparation of their proposal.

2.1.9 Intended Contract Award(s):

It is the intent of the County to award one contract under this RFP. However, if the County believes it is in the County’s best interest to award more than one contract, the County reserves the right to do so in its complete and sole discretion.

2.2 Submittal Process and Instructions

2.2.1 Pre-Proposal Conference:

Not applicable to this RFP.

2.2.2 Submittal of Questions:

Vendors seeking clarification from the County must submit questions in writing to:

Sandra Hernandez, Bidding Coordinator, at Sandra.Hernandez@franklincountyohio.gov. All questions are due no later than the date and time listed in Section 1.3 Project Timeline/Calendar of Events.

2.2.3 Amendments and Clarifications:

Amendments and clarifications to this RFP will be posted on the Franklin County Purchasing website (https://bids.franklincountyohio.gov/). While the website is designed to email amendments and clarifications to those who have downloaded the RFP from the Purchasing website, it is ultimately the responsibility of all interested parties to monitor this website for those additional documents. Amendments and clarifications become a part of the RFP and any subsequently awarded contract(s).

2.2.4 Proposal Submittal:

Sealed proposals must be submitted to the Franklin County Purchasing Department before the deadline provided in Section 1.3 Project Timeline/Calendar of Events. The timestamp in the Franklin County Purchasing Department will serve as the official record of the time and date that sealed proposals are received and will be the sole factor in determining if a sealed proposal has been submitted in time for consideration.

Proposals delivered in person or sent via USPS, UPS, or FedEx must be delivered to the following address:

Franklin County Purchasing Department Attn: Sandra Hernandez, Bidding Coordinator 373 South High Street - 25th Floor Columbus, Ohio 43215-6315 Re: RFP # 2026-08-05, Process Server

The RFP PROJECT NAME, NUMBER, and COMPANY NAME must be clearly marked on proposal submissions. A proposal that is not properly and clearly marked and is inadvertently opened before the scheduled RFP opening time may be disqualified without additional consideration.

Faxed and emailed submittals are not acceptable.

mailto:Sandra.Hernandez@franklincountyohio.gov https://bids.franklincountyohio.gov/

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Proposals received after the deadline will be considered late and will not be opened. Proposals received through a courier service after the deadline will not be accepted from the courier service.

Proposals received through the mail after the deadline will be returned to the sender, unopened. The County will not accept proposals with postage due.

The proposal opening will be held on a virtual platform, at which time the proposals will be opened and the names of the submitting vendors will be read aloud. Attendance is not mandatory, however, interested parties may join by phone or by following the link provided below:

Microsoft Teams Join the meeting now Meeting ID: 221 558 698 059 36 Passcode: Vm7fw2RP Dial in by phone +1 380-900-7428,,60031404# United States, Columbus Phone conference ID: 600 314 04#

The County reserves the right to change the proposal opening date and/or time at the County’s sole discretion.

2.2.5 Proposal Rejection and RFP Cancellation:

Pursuant to Ohio Revised Code §307.862, the County reserves the right to:

1. Reject any proposal in which the vendor takes exception to the terms and conditions of the

RFP; fails to meet the terms and conditions of the RFP, including but not limited to, the standards, specifications, and requirements specified in the RFP; or submits prices that the contracting authority considers to be excessive, compared to existing market conditions, or determines exceed the available funds of the County;

2. Reject, in whole or in part, any proposal that the County has determined, using the factors and criteria outlined herein, would not be in the best interest of the County;

3. Conduct discussions with vendors who submit proposals for the purpose of clarifications or corrections regarding a proposal to ensure full understanding of, and responsiveness to, the requirements specified in the RFP.

Further, the County may cancel or reissue the RFP if any of the following apply:

1. The supplies or services offered through all of the proposals submitted to the County are not in compliance with the requirements, specifications, and terms and conditions set forth in the request for proposals;

2. The prices submitted by the vendors are excessive compared to existing market conditions or exceed the available funds of the County;

3. The County determines that award of a contract would not be in the best interest of the County.

2.2.6 Proposals are Firm for 180-Days:

Unless stated otherwise, once opened, all proposals are irrevocable for one hundred eighty (180) days. Beyond one hundred eighty (180) days, vendors will have the option to honor their proposal or make a written request to withdraw their proposal from consideration.

2.3 Evaluation Process and Criteria

2.3.1 Proposals will be evaluated in the following phases:

1. Phase 1: Initial review of the proposals for compliance https://teams.microsoft.com/l/meetup-join/19%3ameeting_MGZiMDlhNjAtYjFhYS00OWFhLWE1MTItNDRiYjhiMDBmOTM3%40thread.v2/0?context=%7b%22Tid%22%3a%2293c52ce1-0d75-4263-9ab9-9c287e289e18%22%2c%22Oid%22%3a%22ef9c1f74-0cec-4cfe-b9c3-2ece15d1b816%22%7d tel:+13809007428,,60031404

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The County will review each proposal that is received before the deadline for responsiveness in terms of format, completeness, and compliance with instructions.

2. Phase 2: Full evaluation of proposals

The County will review each responsive proposal based upon established criteria. At any time during this phase, the County may request clarifications from any vendor and provide such vendor(s) with an opportunity to correct defects in their proposal if, in the County’s sole determination, doing so does not provide an unfair advantage to the vendor(s) and it is in the County’s interest to do so.

The County may disqualify a vendor with an offshore presence in a specific country with which the United States has a declaration of war by Congress or the President has authorized war on a specific country. Vendor may submit documentation that provides the County with additional information that addresses this disqualification and whether it is relevant to the contract.

2.3.2 Evaluation Criteria:

For each proposal, the County will award points based upon the strength of the proposal in its responsiveness to the requirements and criteria included in this RFP.

Evaluation criteria includes, but is not limited to, the following elements (not ranked below in any particular order of importance or weighting):

1. Completeness and responsiveness of proposal;

2. Confirmation of compliance with the requirements, Scope of Work, and the terms and conditions of the RFP and the Contract.

3. Pricing of Services

4. Experience of Vendor

5. Responses to Questionnaire; and

6. References

Local Preference: An additional number of points may be awarded to a vendor with no offshore presence.

The proposal evaluation will result in a point total being calculated for each proposal. The County reserves the right to move directly into contract negotiations with the vendor submitting the highest-ranked proposal following Phase 2 of the evaluation process. Or, at the County’s sole discretion, the County may elect to invite a certain number of vendors submitting the highest-ranked proposal into Phase 3 Interviews, as outlined in Section 2.3.3 below.

2.3.3 Interviews

Upon completion of Phase 2 as detailed in Section 2.3.1(2) above, the County reserves the right, but is not obligated, to enter into Phase 3 Interviews with a certain number of vendors submitting the highest-ranked proposals.

This Phase 3 will offer the County and the vendor an opportunity to ask questions, clarify responses, and gain a deeper assessment of compliance and capabilities.

The County will award points for each interview based on the strength of information presented related to established criteria.

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It is the intent of the County to award one contract to the vendor with the highest overall ranking after completion of all applicable evaluation phases. However, if the County believes it is in the County’s best interest to award more than one contract, then the County may award more than one contract to any number of vendors with the highest overall rankings. Such multiple awards shall be at the County’s sole and complete discretion.

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Section 3.0 Scope of Work

BACKGROUND:

Pursuant to Ohio law, Franklin County Child Support Enforcement Agency (“FCCSEA”) is required to show proof of service to clients served by FCCSEA of adequate notice of legal actions. FCCSEA seeks a qualified contractor who can meet the requirements listed below.

ESTIMATES:

For purposes of this contract, the number of personal service attempts is an estimate. The Franklin County Child Support Enforcement Agency may, in fact, refer fewer services of process than the number estimated in this contract. The number of referrals for personal service of process attempts within Franklin County may be two thousand (2,000) per year, based upon 2024 numbers.

This number is provided as an estimate to assist potential vendors in calculating the submittal price. A unit of service that is billable to the County is “successful service” or an “unsuccessful service” with at least, three (3) attempts per person, per service. If the contractor discovers the residence is vacant or there is credible evidence the person sought does not reside at the residence, the contractor shall immediately contact the FCCSEA to obtain a new address. A unit of service is not billable to the County if it includes the cost of “unsuccessful service attempts” plus the cost of the “successful service”. In this circumstance, the County will only pay the cost of the “successful service”.

SUCCESSFUL VS. UNSUCCESSFUL SERVICE:

For purposes of this contract, “successful service” is defined as: “Personal service of process pursuant to Civ.

R. 4.1(B), i.e., locating the person to be served and tendering a copy of the process and accompanying documents directly to the person to be served.

“Unsuccessful service” is defined as failure to tender a copy of the process and accompanying documents directly to the person to be served.

“Residence service” under Civ. R. 4.1(C), i.e., the process server leaves service documents with a person of suitable age and discretion at the place of residence of the person to be served, or any other type of service such as mailing, etc. are explicitly prohibited under this contract.

Vendor will be paid for successful service and unsuccessful service attempts if at least three unsuccessful attempts were made, per person, per service request. As noted above, a unit of service is not billable to the County if it includes the cost of “unsuccessful service attempts” plus the cost of the “successful service”. In this circumstance, the County will only pay the cost of the “successful service.

PROCESS:

The vendor shall obtain all documents to be served for Judicial Proceedings from the Franklin County Clerk of Courts at least two times (2) per week, but no less frequently than every four (4) days.

The vendor shall obtain documents to be served for Administrative Proceedings from FCCSEA at least two

(2) times per week.

At least three (3) attempts must be made by the vendor to serve the designated party at a valid address provided by the FCCSEA. Vendor is encouraged to employ any efforts to find the party to be served including, but not limited, to contacting the other party on the case and/or using other methods to determine the whereabouts of the party to be served. If it is obvious that the person to be served is not at the address provided (i.e., the dwelling is vacant or no longer exists), then the vendor must make immediate contact with FCCSEA to obtain a new address.

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Service of court documents must be completed at least seven (7) days prior to the court date. Service of notices of Administrative Hearings must be completed thirty (30) days prior to the designated hearing date.

Administrative documents will be provided to the process server at least forty-five (45) days prior to the hearing date.

PICK UP LOCATIONS FOR DOCUMENTS TO BE SERVED:

Franklin County Clerk of Courts Domestic Division 373 S. High Street 4th Floor Columbus, OH 43215

Franklin County Clerk of Courts Juvenile Division 373 S. High Street 4th Floor Columbus, OH 43215

FCCSEA

80 E. Fulton Street Columbus, OH 43215 Contact Person: Melinda S. Carlson T: (614) 961-1722 F: (614) 525-7185 Email: Melinda.Carlson@jfs.ohio.gov

ROUTINE AND RUSH SERVICE:

Service of Process Services shall include Service of all types of legal actions filed by the FCCSEA, including but not limited to the following:

1. Routine service shall be made within three (3) days after the vendor obtains the service packet from the Franklin County Clerk of Courts.

2. Rush Service shall be made within eight (8) hours after the vendor obtains the service packet from the Franklin County Clerk of Courts.

3. Documents to be served are considered Routine unless marked “RUSH”.

SERVICE WITHIN AND OUTSIDE FRANKLIN COUNTY:

Service of process shall include service on the designated party both in Franklin County, Ohio and outside Franklin County, Ohio, as follows:

1. Service within Franklin County, Ohio shall be attempted anywhere in the county by the contractor.

2. Service within an adjoining county (defined as Delaware, Fairfield, Licking, Madison, Pickaway, and Union County, Ohio) shall be attempted anywhere in that county by the contractor.

3. Service that is required or necessary outside of Franklin County, Ohio and outside of the above stated adjoining counties to Franklin County, Ohio will require prior approval by the Director of the FCCSEA or designee.

PRICING:

Utilizing Appendix E, the offeror is to list their price for ROUTINE Service (defined as within three days) within Franklin County, Ohio; ROUTINE Service (defined as within three days) within the State of Ohio, but outside Franklin County, Ohio; RUSH Service (defined as within eight hours) within Franklin County, Ohio;

mailto:Melinda.Carlson@jfs.ohio.gov

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RUSH Service (defined as within eight hours) within the State of Ohio, but outside Franklin County, Ohio. In addition, offerors are to provide a description and submittal price for “Other Services Available”, e.g., location or skip tracing, if any, utilizing Appendix E.

Submittal prices shall be all inclusive of service attempts, mileage, travel, and any and all miscellaneous expenses incurred by the vendor including picking up of court documents, court appearance, reports, notification of proof of service, meetings with FCCSEA staff, etc.

At least 3 attempts must be made by the vendor to serve the designated party at a valid address provided by the FCCSEA. As noted previously, the vendor will be paid “unsuccessful service attempts” when there have been at least three (3) failed attempts. If the contractor discovers the residence is vacant or there is credible evidence the person sought does not reside at the residence, the contractor shall immediately contact the FCCSEA to obtain a new address. Furthermore, the FCCSEA will not pay the cost of “unsuccessful service attempts” plus the cost of “successful service”.

NOTIFICATION PROCESS OF PROOF OF SERVICE:

Proof of service shall be returned to the Franklin County Clerk of Courts, Domestic or Juvenile Division or the Agency, as appropriate, by the vendor within forty-eight (48) hours of completed or failed service and the vendor shall send a time stamped proof of service to the FCCSEA immediately thereafter by Facsimile (FAX) or other appropriate electronic means:

• Proof of Service (completed or failed) for Administrative Hearings shall be returned to the designated person at FCCSEA within forty-eight (48) hours of completed or failed service. The proof of service must list all documents actually served and must include the process server’s printed name in addition to the process server’s signature.

• Awarded vendor will provide Franklin County notification of Proof of Service via a “Proof of

Service Form.”

• The notification process must include the following steps:

1. Notification must be made to Franklin County Clerk of Courts, Domestic or Juvenile Division by the vendor within forty-eight (48) hours of completed or failed service, clearly indicating the Type of Service completed as well as the date, time, address at which service was obtained (EXCEPT NO ADDRESS WILL BE LISTED ON ANY COURT

DOCUMENTS IF THE PARTY SERVED HAS BEEN DESIGNATED WITH FAMILY

VIOLENCE INDICATOR (FVI)) and any notes or comments. This notification is to be provided via submission to the appropriate Clerk of Court (Domestic or Juvenile). The awarded vendor must be able to comply with the court’s electronic filing processes.

2. The vendor shall also send proof of completed or failed service to the FCCSEA no later than

24 hours after service is completed or failed as a scanned attachment to an e-mail (Cynthia.Thomas@jfs.ohio.gov) or by hand delivery, clearly indicating the Type of Service completed or failed including the date, time and address at which service was obtained

(EXCEPT NO ADDRESS WILL BE LISTED ON ANY COURT DOCUMENTS IF THE

PARTY SERVED HAS BEEN DESIGNATED AS FVI) or failed and any notes or comments.

The vendor’s “Return of Service” Form must clearly identify the document(s) that were served upon the individual, i.e., Summons and Order to Appear; Type of Motion or Complaint; Notice of Hearing, etc. Merely indicating “papers” or “packet” is not acceptable.

Vendor must be willing to conform to the turnaround time required in Proof of Service. Franklin County will not accept a vendor’s minimum number of days needed for process serving. Only those time frames listed in mailto:Cynthia.Thomas@jfs.ohio.gov

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REPORTS/INVOICING:

Selected Vendor(s) shall be required to execute a copy of the Contract Form JFS 7018 IV-D Service Contract (a sample copy is included in this RFP) and to submit invoices and expenses on IV-D Contractor Invoice and IV-D Contractor Monthly Report (an example will be provided to the awarded contractor). If there is any conflict between the Contract Terms and Conditions in the Request for Proposal and Contract Form JFS 7018 IV-D Service Contract, the JFS 7018 IV-D Service Contract supersedes and controls.

CONSULTATION WITH FCCSEA:

Vendor must be available for consultation with FCCSEA attorneys and staff when needed (adequate notice will be provided) by phone, e-mail or in person at FCCSEA offices.

TESTIFY IN COURT:

Vendor must be available and willing to testify in court, if necessary, or when required by the FCCSEA (adequate notice will be provided).

Vendor shall at all times during the existence of this agreement indemnify and save harmless the FCCSEA and the Franklin County Board of Commissioners against any and all liability, loss, damage, and/or related expenses incurred through the provision of services under this contract.

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Section 4.0 Appendices

4.1 Affidavits

4.1.1 Lobbyist/Consultant Declaration Statement

4.1.2 Small and Emerging Business Enterprise Information Form and Affidavit

4.1.3 Delinquent Personal Property Tax Affidavit

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Appendix 4.1.1 Lobbyist/Consultant Declaration Statement

Did any lobbyist(s) or consultant(s) assist your firm with this contract? Vendor must select one and provide all required information.

CHECK

ONE:

□ No

□ Yes

I certify that the information provided herein is correct:

Proposer Name/Title (Printed)

Proposer Signature Date

If ‘Yes,’ please submit the information below for each lobbyist or consultant (if more than one lobbyist or consultant assisted, a separate form should be submitted for each):

Lobbyist/Consultant Name

Lobbyist Company Name

Lobbyist Company Address

City, State:

Zip:

Contact Name

Phone Number

Fax Number

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Appendix 4.1.2 Small and Emerging Business Enterprise Information Form

Please note that Appendix 4.1.2 Small and Emerging Business Enterprise Information Form is available as a Fillable Form in a Microsoft Word document and can be obtained by visiting:

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Appendix 4.1.3 Delinquent Personal Property Tax Affidavit

This sworn affidavit should be properly completed by the authorized representative of your firm and will be incorporated as a portion of the bids and resulting contract for the following:

Project: Process Server

Department: Franklin County Child Support Enforcement Agency

RFP No.: 2026-08-05

State of County of , ss:

(Name)

Being first duly sworn, deposes and says that he/she is the (Title) of (Business Name) with offices located at , and as it’s duly, authorized representative states that effective this day of , ( ) is not charged with delinquent property taxes on the general list of personal property in Franklin County, Ohio, or any other counties containing property in the taxing districts under the jurisdiction of the Auditor of Franklin County, Ohio.

( ) is charged with delinquent personal property taxes on the general list of personal property in Franklin County, Ohio, or any other counties containing property in the taxing districts under the jurisdiction of the Auditor of Franklin County, Ohio.

County Amount: (include total amount and any penalties and interest thereon)

Franklin $

(Affiant)

Sworn to and subscribed this day of , 20 .

(Notary Public)

Section 5719.042 O.R.C. My Commission expires , 20 (Seal)

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Appendix 4.2 Form W-9

Form W-9 has been released as a PDF and can be obtained by visiting: https://bids.franklincountyohio.gov/ for completion.

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Appendix 4.3 Pricing Form

Vendors are to list their proposal rate for ROUTINE Service (defined as within three (3) days) within Franklin County, Ohio; ROUTINE Service (defined as within three (3) days) within the State of Ohio, but outside Franklin County);

RUSH Service (defined as within eight (8) hours) within Franklin County, Ohio;

RUSH Service (defined as within eight (8) hours) within the State of Ohio, but outside Franklin County), Unsuccessful Service (defined as an inability to serve the Party after at least three (3) attempts).

In addition, Vendors are to provide a description and proposal rate for “Other Services Available,” if any.

Vendor’s proposal rate(s) shall be all inclusive of service attempts, mileage, travel, and any and all miscellaneous expenses incurred by the vendor, including picking up of court documents, court appearances, reports, notification of proof of service, meetings with FCCSEA staff, etc.

PLEASE PRINT LEGIBLY:

SERVICE: UNIT COST PER SERVICE:

ROUTINE Service (defined as within three days) within Franklin County, Ohio

ROUTINE Service (defined as within three days) within the State of Ohio, but outside Franklin County

RUSH Service (defined as within eight hours) within Franklin County, Ohio

RUSH Service (defined as within eight hours) within the State of Ohio, but outside Franklin County

UNSUCCESSFUL Service (defined as an inability to serve the Party after at least 3 attempts) anywhere within the State of Ohio.

Other Services Available - Please list below and provide corresponding bid rate(s) in the Unit Cost Per Service column:

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Appendix 4.4 References

Please provide three references, including the company names, addresses, telephone numbers, and the names of individuals who can provide a reference for your company. Please provide references that can confirm your ability to provide products or services or a similar scope, nature and complexity to the requirements of this RFP. Please do not list Franklin County employees or agencies as a reference. Failure to provide three references may be annotated as a discrepancy during evaluation.

Please note that Appendix 4.4 References is available as a Fillable Form in a Microsoft Word document and can be obtained by visiting: https://bids.franklincountyohio.gov/

1) Contact Person Name:

Phone: (_______)

Email Address:

Description of Service(s) provided:

2) Contact Person Name:

Phone: (_______)

3) Contact Person Name:

Phone: (_______)

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Appendix 4.5 Performance Bond Form

Reserved

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Appendix 4.6 Draft IV-D Contract

Ohio Department of Job and Family Services

IV-D CONTRACT

Pursuant to Title IV-D of the Social Security Act, Parts 302, 303, and 304 of Title 45 of the Code of Federal Regulations (CFR); sections 3125.13 to 3125.17 of the Ohio Revised Code; and rules 5101:12-1-80 to 5101:12-1-80.4 of the Ohio Administrative Code (hereafter "IV-D Contract rules"), the <county> County Child Support Enforcement Agency (hereafter "CSEA") enters into this IV- D Contract with <contractor> (hereafter "Contractor") to purchase services for the effective administration of the support enforcement program.

The CSEA and the Contractor certify that all IV-D Contract activities shall be performed in compliance with Title IV-D of the Social Security Act, 45 CFR Parts 302, 303, and 304, and the rules in Division 5101:12 of the Administrative Code.

Unless otherwise specified, the terms of this IV-D Contract apply to both governmental contractors and private contractors.

The IV-D Contract consists of this document and all attached forms or documents that are incorporated and deemed to be a part of the IV-D Contract as if fully written herein. Nothing in this IV-D Contract shall be construed contrary to state or federal laws and regulations.

1.0 IV-D Contract Terms:

1. IV-D Contract Period: The IV-D Contract is effective from <mm/dd/ccyy> through <mm/dd/ccyy>, unless terminated earlier in accordance with the terms listed in paragraph 23 of this IV-D Contract. The IV-D Contract period shall not exceed twelve (12) months. The CSEA and contractor may agree upon a IV-D Contract period that is less than twelve (12) months.

2. Unit of Service: Subject to the terms and conditions set forth in this IV-D Contract, the CSEA agrees to purchase, and the Contractor agrees to provide the following Unit of Service for a IV-D case: <describe the unit of service>.

The CSEA and the Contractor certify that all units of service are eligible for federal financial participation (FFP) reimbursement in accordance with rules 5101:12-1-60 and 5101:12-1-60.1 of the Ohio Administrative Code, the IV-D Contract rules, and 2 CFR, Subtitle A, Chapter II, Part 225 (Circular A-87 of the Federal Office of Management and Budget).

3. Optional Purchase of Non-CSEA Initiated Activities: In a IV-D Contract with a court for magistrate services, the CSEA may elect to purchase non-CSEA initiated activities in addition to CSEA initiated activities. If the CSEA elects to purchase non-CSEA initiated activities in addition to CSEA initiated activities, the CSEA and the court shall signify the decision by placing their initials on the lines below.

4. IV-D Contract Costs:

4A. Unit Rate: The Unit Rate for this IV-D Contract is $<dollar amount> per Unit of Service as determined by:

The calculation listed in the JFS 07020 (Governmental Contractor IV-D Contract Budget)

Initials of Authorized Court Representative Initials of Authorized CSEA Representative

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4B. Total IV-D Contract Cost: The Total IV-D Contract Cost is $<100% of IV-D contract cost>

5. Availability of Funds: The CSEA certifies that it has adequate funds to meet its obligations under this IV-D Contract, that it intends to maintain this IV-D Contract for the full period set forth herein, that it believes that it will have sufficient funds to enable it to make all payments due hereunder during such period, and that it will use its best effort to obtain the appropriation of any necessary funds during the term of this IV-D Contract.

5A. Payments for all services provided in accordance with the provisions of this IV-D Contract are contingent upon the availability of the non-federal share and FFP reimbursement, as follows:

Amount Source Non-Federal Share $<$ amount> Local

Sources FFP Reimbursement $<$ amount> Total IV-D Contract Cost

$<$ amount>

5B. The CSEA certifies that the non-federal share is not provided from any source that is prohibited by state or federal law.

6. Performance Standards: The performance standards shall be based upon the requirements in 45 CFR Part 303. The performance standards are attached to this IV-D Contract in a separate document with a label at the top of the first page that reads, “Performance Standards.”

7. Access to the Public: The CSEA and the Contractor agree to make all reasonable efforts to allow public access by providing services between the hours of <beginning hour> and <ending hour> on the following days <days> with the exception of the following days: <holidays or other days closed>.

8. Amendments to and Modifications of the IV-D Contract: The Office of Child Support (OCS) will review all IV-D Contract amendments or modifications and determine whether the amendments or modifications are acceptable for purposes of FFP reimbursement. Language in this IV-D Contract shall not be modified, deleted, struck out, or added, except for the following:

o Amendments: The CSEA or Contractor may amend any information in the insertable fields in the first paragraph of the IV-D Contract or IV-D Contract Terms 1 through 7, provided that both the CSEA and Contractor agree to the amendments, the CSEA submits the amendments to OCS on the JFS 07037 (IV-D Contract Amendment), and OCS accepts the JFS 07037; or

• Modifications: The CSEA or Contractor may modify the language in this IV-D Contract, provided that both the CSEA and the Contractor agree to the modifications, the CSEA submits the proposed modifications to OCS, and OCS accepts the modifications. If the CSEA or Contractor modifies the language in this IV-D Contract without the agreement of both parties to the IV-D Contract and acceptance from OCS, the modified IV-D Contract will have no force or effect of law.

9. Billing Requirements: When the Contractor is a private entity, the Contractor shall ensure that the JFS 07035 (IV-D Contract Invoice) is submitted to the CSEA no later than thirty (30) days after the last day of the month in which services were provided.

When the Contractor is a governmental entity, the Contractor shall ensure that the JFS 07034 (Governmental Contactor Monthly Expense Report) and the JFS 07035 are submitted to the CSEA no later

RFP v. 1.29.2026 Page 23 of 33 RFP# 2026-08-05 Process Server - v 1 than thirty (30) days after the last day of the month in which services were provided. If the Contractor neglects or refuses to submit the JFS 07034 or JFS 07035 to the CSEA for payment within the appropriate time frame, the CSEA reserves the right to refuse payment.

If the Contractor neglects or refuses to submit the JFS 07035 to the CSEA for payment within the appropriate time frame, the CSEA reserves the right to refuse payment.

10. Expensed Equipment: Equipment that has been included in the unit rate on the JFS 07020 and expensed rather than depreciated during the IV-D Contract period shall be transferred to the CSEA or the appropriate residual value shall be paid to the CSEA when the equipment is no longer needed to carry out the work under this IV-D Contract or a succeeding IV-D contract.

11. Monitoring and Evaluation: The CSEA and the Contractor shall monitor and evaluate the extent to which services described in the IV-D Contract are being performed. The CSEA shall evaluate the performance of the Contractor on the JFS 02151 (IV-D Contract Evaluation) and provide a copy of the completed JFS 02151 to the Contractor.

12. Recordkeeping: The Contractor shall maintain accounting procedures and practices that sufficiently and properly reflect all direct and indirect costs of any nature expended in the performance of this IV-D Contract. All books, records, payroll, and documents related to this IV- D Contract that are in the possession of the Contractor or of a third-party performing work related to this IV-D Contract shall be maintained and preserved by the Contractor for a period of three years after final payment, unless otherwise directed by the CSEA. Such records shall be subject at all reasonable times for inspection, review, or audit by duly authorized federal, state, and CSEA personnel or their designees. If an audit, litigation, or other action involving the records is started before the end of the three-year period, the records must be retained until all issues arising from the action are resolved or until the end of the three-year period, whichever is later.

13. Responsibility for Review or Audit Findings and Recommendations: The Contractor agrees to accept responsibility for replying to and complying with any review or audit findings and recommendations by an authorized state or federal review or audit that are directly related to the provisions of this IV-D Contract.

14. Indemnity: When the Contractor is a private entity, the Contractor shall certify that it will at all times during the existence of this IV-D Contract indemnify and hold harmless the CSEA, the Ohio Department of Job and Family Services, and the Board of County Commissioners or county administrator in the same county as the CSEA against any and all liability, loss, damage, and/or related expenses incurred through the provision of services under this IV-D Contract.

15. Insurance: When the Contractor is a private entity, the Contractor shall contract for such insurance as is reasonably necessary to adequately secure the persons and estates of eligible individuals against reasonable, foreseeable torts that could cause injury or death.

16. Finding for Recovery: The Contractor certifies that the Contractor is not subject to a finding for recovery or it has taken the appropriate remedial steps required under section 9.24 of the Ohio Revised Code or it otherwise qualifies to contract with the State of Ohio under section 9.24 of the Ohio Revised Code.

17. Licenses: The Contractor certifies that all approvals, licenses, or other qualifications necessary to conduct business or, if applicable, practice law in Ohio have been obtained and are operative.

If at any time during the IV-D Contract period the Contractor becomes disqualified or suspended from conducting business or, if applicable, practicing law in Ohio, the Contractor must immediately notify the CSEA of the disqualification or suspension and the Contractor will immediately cease performance of any obligations under this IV-D Contract.

18. Independent Capacity for the Contractor: The Contractor and its agents, employees, and subcontractors will act in performance of this IV-D Contract in an independent capacity and not

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19. Confidentiality: The Contractor agrees that information regarding an individual shall only be used for purposes related to the IV-D program, in accordance with rules 5101:12-1-20 to 5101:12-1-20.2 of the Ohio Administrative Code. Disclosure of information for any other purpose is prohibited.

20. Americans with Disabilities Act (ADA) Compliance: The Contractor certifies that it is in full compliance with all statutes and regulations pertaining to the ADA of 1990 and with section 504 of the Rehabilitation Act of 1973.

21. Civil Rights: The Contractor certifies compliance with rule 5101:9-2-01 of the Ohio Administrative Code.

22. Equal Employment Opportunity: In carrying out this IV-D Contract, the Contractor shall not discriminate against any employee or applicant for employment because of race, religion, national origin, ancestry, color, sex, age, disability, or veteran status. The Contractor shall ensure that applicants are hired and that employees are treated during employment without regard to their race, religion, national origin, ancestry, color, sex, age, disability, or veteran status. Such action shall include but not be limited to the following: employment, upgrading, demotion, transfer, recruitment, recruitment advertising, layoff, termination, rates of pay or other forms of compensation, and selection for training including apprenticeship.

23. Termination: This IV-D Contract may be terminated:

23A. By mutual agreement at any time after the date on which the two parties reach their decision.

23B. If FFP reimbursement or the non-federal share designated for the purchase of services under this IV-D Contract is not available to the CSEA in an amount adequate to support the IV- D Contract as determined by the CSEA. When termination of the IV-D Contract occurs under this paragraph, the termination date is the date upon which the FFP reimbursement or non-federal share is no longer available; however, the CSEA may determine a later termination date. The CSEA shall provide the Contractor written notice of the termination but is not required to provide written notice in advance of the termination. Reimbursement to the Contractor will cease on the date of termination of the IV-D Contract.

23C. If the CSEA has discovered any illegal conduct on the part of the Contractor, immediately upon delivery of written notice to the Contractor by the CSEA.

23D. If the Contractor does not faithfully and promptly perform its responsibilities and obligations under this IV-D Contract as determined by the CSEA. If the CSEA elects to terminate the IV-D Contract, the CSEA shall provide the Contractor with written notice thirty days in advance of the termination date.

23E. If the CSEA does not faithfully and promptly perform its responsibilities and obligations under this IV-D Contract, as determined by the Contractor. If the Contractor elects to terminate the IV-D Contract, the Contractor shall provide the CSEA with written notice thirty days in advance of the termination date.

23F. If the IV-D Contract is for legal services and the Contractor becomes disqualified or suspended from conducting business or practicing law in Ohio, all obligations under this IV-D Contract shall immediately terminate and the Contractor shall immediately notify the CSEA and cease the performance of any obligations under this IV-D Contract.

When the IV-D Contract terminates, the Contractor shall be entitled to compensation upon submission of

RFP v. 1.29.2026 Page 25 of 33 RFP# 2026-08-05 Process Server - v 1 the appropriate form(s), as described in paragraph 9, for the work performed prior to:

The date on which the parties reached their decision, in accordance with paragraph 23A;

The receipt of the written notice of termination, in accordance with paragraphs 23B through 23E;

or The Contractor being disqualified or suspended from conducting business or practicing law, in accordance with paragraph 23F.

The CSEA shall calculate the compensation based on the Total IV-D Contract Cost less any funds previously paid by or on behalf of the CSEA. The Contractor shall not exceed the Total IV-D Contract Cost. The CSEA shall not be liable for any further claims.

IV-D Contract Signatures:

Signature of Contractor's Representative Printed Name of Contractor's Representative

Date of Signature Printed Street Address of Contractor

Printed Title of Contractor's Representative Printed City, State, and Zip Code of Contractor

Signature of County Purchasing Department (Megan A. Perry-Balonier, Director)

Approved as to Form:

Date of Signature

Signature of Prosecutor Attorney, Shayla D. Favor (Jesse Armstrong, Assistant Prosecuting Attorney)

Approved as to Form:

Date of Signature

Signature of County Administrator (Kenneth N. Wilson) Date of Signature

Signature of CSEA's Representative Printed Name of CSEA's Representative

Susan A. Brown, Director

Date of Signature

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Appendix 4.7 IV-D Contract Security Addendum

By signing this form, the contractor agrees to comply with all of the terms and conditions described herein.

2.0 I. Ohio Department of Taxation Information

In performance of this contract, the contractor agrees to comply with and assume responsibility for compliance by his or her employees with the following requirements:

All Ohio Department of Taxation, taxpayer information concerning the residential address and income of taxpayers received by the contractor is needed for the purpose of and will be used only to the extent necessary in, locating obligors, or establishing, enforcing and collecting child support obligations pursuant to Part D, Title IV of the Social Security Act. None of the information so obtained will be disclosed except for official purposes as described in section 3125.43 of the Revised Code or in compliance with a court order.

3.0 II Federal Parent Locator Service Information (FPLS)

All information received by the contractor from FPLS is needed for the purpose of and will be used only to the extent necessary in, establishing and collecting child support obligations pursuant to Part D, Title IV of the Social Security Act. obligations or pursuant to a request in connection with a parental kidnapping or child custody case as described in federal regulations at 45 CFR 303.15 and 303.69. This information shall be treated as confidential.

4.0 III. Department of Job and Family Services, Office of Unemployment Compensation Information

All information and records received from the Ohio Department of Job and Family Services, Office of Unemployment Compensation shall be used only for the purposes of establishing and collecting child support obligations from and locating individuals owing such obligations.