9-ATTACHMENT A - FINAL.pdf

RLI #26007KL – PRE-QUALIFIED LIST - LIBRARY OF PROFESSIONAL IT CONSULTANT SERVICES

ATTACHMENT “A”

DISCIPLINE DESCRIPTIONS

A-1 ORACLE DATABASE ADMINISTRATOR (Oracle DBA):

A-1.1. Monitors and maintains a stable and operational database environment.

A-1.2. Plans, designs and implements effective database structures based upon the logical design of data, data relationships, access times and storage considerations.

A-1.3. Controls and monitors the integrity of data stored in the database, memory usage and access times for database functions.

A-1.4. Performs all operations required for the backup and recovery of data files.

A-1.5. Evaluates requests for new data elements and systems and incorporates into the existing shared data environment.

A-1.6. Coordinates the use of the organization’s data to ensure data integrity and control redundancy.

A-1.7. Creates and initiates data recovery procedures when data integrity is threatened.

A-1.8. Performs necessary database evaluation and tuning to improve system performance.

A-1.9. Develops, documents, tests, and maintains SQL scripts, stored procedures, and related database code to ensure proper system functionality.

A-1.10. Documents, writes, re-writes, tests and retests and corrects program coding (e.g.

SQL) to ensure proper functioning of applications and systems.

A-1.11. Develops and conducts system and program testing, including stored procedures and database triggers.

A-1.12. Provides assistance and management to information technology professionals engaged in various phases of general database administration.

A-1.13. Reviews proposed database applications to ensure compliance with established database and management software standards.

A-1.14. Evaluates and makes recommendations regarding proposed vendor hardware acquisition requiring database and-or on-line management software interfaces.

A-1.15. Assist with developing, document and executing the Database Lifecycle Plan

A-1.16. Assist with developing and executing the Database Patch Management

A-1.17. Proven experience with LINUX and strong proficiency with Windows Server.

A-1.18. Proficient and experienced with Oracle RAC (design, configuration, installations, and tuning), version 19c and higher. Experience with Oracle Data Guard, RMAN, and high-availability/disaster recovery architectures.

A-1.19. Proficient and experienced with Oracle 19c Database administration and higher, Oracle Cloud infrastructure, and Oracle Enterprise Manager.

A-1.20. Strong communication and documentation skills.

A-2 MS SQL DATABASE ADMINISTRATOR (MS SQL DBA):

A-2.1. Monitors and maintains a stable and operational database environment.

A-2.2. Plans, designs and implements effective database structures based upon the logical design of data, data relationships, access times and storage considerations.

A-2.3. Controls and monitors the integrity of data stored in the database, memory usage and access times for database functions.

A-2.4. Performs all operations required for the backup and recovery of data files.

A-2.5. Evaluates requests for new data elements and systems and incorporates into the existing shared data environment.

A-2.6. Coordinates the use of the organization’s data to ensure data integrity and control redundancy.

A-2.7. Creates and initiates data recovery procedures when data integrity is threatened.

A-2.8. Performs necessary database evaluation and tuning to improve system performance.

A-2.9. Develops and maintains standards on database security and other database related procedures.

A-2.10. Writes, re-writes, tests and retests and corrects program coding (e.g. SQL) to ensure proper functioning of applications and systems.

A-2.11. Develops and conducts system and program testing, including stored procedures and database triggers.

A-2.12. Provides assistance and management to information technology professionals engaged in various phases of general database administration.

A-2.13. Reviews proposed database applications to ensure compliance with established database and management software standards.

A-2.14. Evaluates and makes recommendations regarding proposed vendor hardware acquisition requiring database and-or on-line management software interfaces.

A-2.15. Assist with developing and executing the Database Lifecycle Plan.

A-2.16. Assist with developing and executing the Database Patch Management.

A-2.17. Proven experience with Windows Server and strong proficiency with LINUX.

A-2.18. Proficient and experienced with Failover clustering, SAN replication, and other high availability technologies.

A-2.19. Proficient and experienced with SQL Server 2014 through current.

A-2.20. Experience with SSRS, VBScript and Power shell. PowerShell, and Azure automation.

A-2.21. Strong communication and documentation skills.

A-3 NETWORK OPERATIONS ANALYST:

A-3.1. Installs, configures, and manages complex data networking and client/server systems and associated software as required.

A-3.2. Monitors computer network environment by supporting network administration and related support activities such as network security and software performance.

A-3.3. Performs configuration, maintenance and repair while ensuring that records of network performance, downtime equipment inventory and configurations are properly maintained.

A-3.4. Performs second level troubleshooting as required to support the Help Desk function. Leads problem solving efforts applicable to area of expertise which may involve other support staff.

A-3.5. Provides input to management on methods of improving the productivity, effectiveness, and efficiency of program and network operations.

A-3.6. Performs network backups and restoration of data; maintains logs concerning network activity.

A-3.7. Updates servers and LAN/WAN equipment. Assists in developing specifications for new equipment requirements.

A-3.8. Installs new hardware, software and upgrades for various districts and departments utilizing network systems.

A-3.9. Provides instruction to end users in maintenance and use of network system and associated applications/hardware.

A-3.10. Identifies and provides resolution to software related issues through telephone contact or on-site visits as required.

A-3.11. Experience NAC, Wireless routers and VOIP installations and management desirable.

A-4 DOT NET (.NET) APPLICATION.DEVELOPER:

A-4.1. Analyzes application needs specific to the assigned business process. Designs requirements and specifications.

A-4.2. Writes computer program source code. Develops and conducts comprehensive system and program testing.

A-4.3. Maintains comprehensive documentation regarding use and application of assigned systems and applications.

A-4.4. Provides technical user training and support to personnel on new/updated systems.

A-4.5. Monitors applications performance characteristics. Facilitates the resolution of technical problems and web server configurations.

A-4.6. Responds to problems by diagnosing and correcting errors in logic and coding.

Re-tests and corrects program coding to ensure proper functioning of applications and systems.

A-4.7. Creates and implements Internet and Intranet applications, databases and file structures.

A-4.8. Performs system enhancements and maintenance to include monitoring, troubleshooting, and correcting database problems.

A-4.9. Performs system administration when applicable to functional area of assignment such as creating accounts, assigning passwords etc.

A-4.10. Supplements and supports contractors and vendors in circumstances and projects as assigned.

A-4.11. Experience in .Net and .Net Core programming, Visual Studio, Azure, Share Point, all MS Office 365 products, SQL tools, MS reporting services and SQL and Oracle databases. Angular and later Angular versions, JQuery, REACT and Java programming experience is a plus.

A-5 TECHNICAL ANALYST:

A-5.1. Installs new hardware, software and upgrades for various districts and departments utilizing stand alone, on-line, and/or remote environment systems.

A-5.2. Provides instruction to end users in maintenance and use of software applications and hardware.

A-5.3. Performs troubleshooting and repair of hardware related issues. Coordinates repair in a timely and efficient manner to minimize disruption in system utility.

A-5.4. Identifies and analyzes requirements for various automated systems.

A-5.5. Identifies and provides resolution to software related issues through telephone contact or on-site visits as required.

A-5.6. Maintains inventory control records and documentation, as applicable to assigned area.

A-5.7. Writes technical documentation outlining end user instructions. Posts instructions and documentation for end user reference.

A-5.8. Coordinates installation of office systems products and the use of external service providers for repair and replacement of systems, components, and peripherals.

A-5.9. Executes programs, as applicable, when assigned to a specific functional area, such as payroll processing, running high volume reports, data back-ups, file maintenance, system security.

A-5.10. Receives and records calls, problems, and requests for new computer services in the online tracking system. Assists walk-up traffic to help desk window as needed.

A-5.11 Trouble-shoot end user connectivity issues.

A-5.12 Experience working with Windows 11 and later.

A-6 GIS SPECIALIST:

A.6.1. TASKS TO BE PERFORMED:

A.6.1.1. Compile and Geocode data sets derived from BSO’s Department of

Law Enforcement, Fire-Rescue, CAD, and other internal and external data systems that support the public safety mission of the agency.

A.6.1.2. GIS data acquisition, data maintenance, data creation and processing, map and layout production, along with performing research analysis of the data for crime mapping or emergency management.

A.6.1.3. Geocode and perform quality assurance / quality control regarding address standardization to improve spatial accuracy.

A.6.1.4. Edit GIS layers within the agency-wide Enterprise GIS and CAD-based GIS.

A.6.1.5. Provide technical mapping support to end users.

A.6.1.6. Assist to provide National Weather Service Advisory Mapping support since GIS Unit is deemed essential personnel during hurricane and/or emergency activation of the agency’s Unified

Command Center.

A.6.1.7. Work with GIS Unit personnel in training end users to reduce map support requests.

A.6.2. SKILLS REQUIRED:

A.6.2.1. Knowledge and experience with ArcGIS Pro Desktop, , and ArcGis Online environments running on the ESRI ArcGIS 10.x platform thru current

A.6.2.2. Knowledge and experience with ArcGIS Enterprise geodatabase in terms of loading, editing, and updating feature classes within an enterprise geodatabase.

A.6.2.3. Knowledge and experience in using FEMA GIS and Mapping

Software (Hurrevac/Hurrtrac/HAZUS) for public safety purposes.

A.6.2.4. Excellent communication skills.

A.6.2.5. Technical support experience.

A.6.2.6. Good Organization skills.

A.6.2.7. Good Documentation skills.

A-7 PEOPLESOFT DEVELOPER:

A-7.1. Analyzes application needs specific to the assigned business process; designs

A-7.2. Writes computer program source code; develops and conducts comprehensive system and program testing.

A-7.3. Maintains comprehensive technical documentation regarding assigned systems and applications.

A-7.4. Provides technical user training and support to personnel on new/updated systems.

A-7.5. Monitors applications performance characteristics; facilitates the resolution of technical problems and conflicts between users when they occur.

A-7.6. Responds to problems by diagnosing and correcting errors in logic and coding; re-tests and corrects program coding to ensure proper functioning of applications and systems.

A-7.7. Creates and implements programs/processes, records, and file structures.

Develops and implements PeopleSoft programs, records, components, interfaces, and file structures.

A-7.8. Performs system enhancements and maintenance, to include monitoring and troubleshooting.

A-7.9. Supplements and supports employees, management, and division in circumstances and projects as assigned.

A-7.10. Competent and extensive experience in PeopleSoft Financials and PeopleSoft

HCM.

A.7.11 Competent and extensive experience working with Budget and Planning Saas.

A-7.12. Competent and extensive experience in SQR, Peopletools, PeopleCode, Workflow, Fluid UI and PeopleSoft Application Designer.

A-7.13. Competent and extensive experience in BI Publisher & nVision.

A-7.14. Competent and extensive experience developing PeopleSoft components, Component Interfaces, pages, records, and menus, and Application Packages, Integration Broker, APIs, and Web services.

A-7.15. Writes Computer source code, develops and conducts comprehensive system and program testing.

A-7.16. Analyzes application needs specific to the assigned business process, designs

A-7.17. Ability to communicate clearly and concisely in both technical and layman terms.

A-8 PEOPLESOFT SYSTEM ADMINISTRATOR:

A-8.1. Established PeopleSoft system specifications by conferring with BSO Information Technology Division’s technical staff, analyzing workflow, and designing/recommending system infrastructure.

A-8.2. Establishes PeopleSoft system installation, configuration, and testing of PC and server hardware, software, LAN/WAN networks, and defining system and operational policies and procedures.

A-8.3. Maintains PeopleSoft system performance system monitoring and analysis, performance tuning, and designing/running system load/stress testing.

A-8.4. Completing system backups.

A-8-5. Maintaining documentation.

A-8.6. Possess knowledge in Enterprise Portal Administrator, PeopleSoft HRMS, PeopleSoft Financials and PeopleTools 8.58 or higher. Experience administering WebLogic, Tuxedo, Process Scheduler, Integration Broker, and related middleware technologies.

A-8.7. System Administration, LINUX Operating Systems, Networking Knowledge, and

Oracle Database.

A-8.8. Possess knowledge with tax update updates, 1099 updates, PUM images and patches.

A-9 GIS APPLICATION DEVELOPER:

A-9.1. Performs complex integrated computer programming, data analysis, and software development for GIS applications, to include maintenance of existing systems and research/development for future enhancements.

A-9.2. Designs, develops and programs Web front ends so users can more easily access and use mapping tools for ad hoc queries.

A-9.3. Designs and carries out GIS procedures, both simple and complex; performs programming for data creation, analysis, project reporting, data conversion, data transfer and graphic production.

A-9.4. Assists with the maintenance of the computer system by installing software, performing back-ups, benchmarking, and evaluation.

A-9.5. Creates and edits geographic databases and generates resultant maps and other relevant geographic information for departmental analysis, management, publication and presentation needs.

A-9.6. Compiles and integrates data from a wide variety of sources for inclusion in map manuscripts; creates and edits geospatial data, using GPS and digitizing techniques; creates and edits maps, integrating a range of data formats.

A-9.7. Experience in ArcGIS Server, Python Scripting, and ArcGIS Pro SDK for .NET and two or more demonstrated skills in the following areas: C# ,.NET, JavaScript, HTML5, and object oriented development practices.

A-9.8. Proficient in ESRI software applications to include ArcGIS 10.x thru current, ArcPro, ArcSDE, ArcGIS Server, and ArcGIS Online.

A-10 IT SYSTEMS ADMINISTRATOR:

A-10.1. Experience working with SAML/LDAP/Active directory user accounts, group memberships and email accounts. Proficient with system administration, user profiles and user account management in various Windows systems, GIS application systems and PeopleSoft/WorkDay.

A-10.2. Administers and supports server infrastructure hosting business intelligence, analytics, GIS, and enterprise applications, ensuring availability, performance, and security.

A-10.3. Supports integration of internal and external data sources at the infrastructure and platform level, enabling application and analytics teams to deliver operational and investigative capabilities.

A-10.4. Maintains awareness of systems and platforms supporting GIS and data-driven applications, ensuring underlying infrastructure is properly configured and supported.

A-10.5. Provides technical guidance and operational support to application and business teams on infrastructure-related aspects of analytical and enterprise systems.

A-10.6. Monitors, maintains, and reports on server performance, system health, and availability of supported infrastructure and platforms.

A-10.7. Possesses working knowledge of systems including, but not limited to: Linux, File

Integrity Monitoring (FIM), Microsoft Identity Manager (MIM), Microsoft Configuration Manager (SCCM), and SharePoint.

A-10.8. Performs user management, server administration, and system management tasks across both on-premises and cloud environments, including provisioning, patching, and security hardening.

A-11 DEVOPS ENGINEER (CLOUD):

A11.1. Experience working in Microsoft Azure cloud or other similar cloud environment.

A11.2. Experience working with delivery of SaaS products.

A11.3. Experience and very strong understanding of micro-services and related architectures.

A-11.4. Builds and test codes on a continuous basis using scripting and various programming languages.

A-11.5. Manage, track and document changes to code with source controls tools.

A-11.6. Deploys applications via automation using configuration management tools.

A-11.7. Monitors and measures application performance and environment using system and application log tools.

A-11.8. Support and work alongside a cross-functional engineering team on the latest technologies.

A-11.7. Strong experience working with programming languages Java, JavaScript, PowerShell, Python, Networking fundamentals, thorough understanding of TCP/IP, HTTP & HTTPS, command line experience with Linux including writing bash scripts, Windows Server 2016 and later, 2+ years Azure operations, OCI cloud experience desired or optional.

A-12 CYBERSECURITY ENGINEER:

A-12.1. Experience working in Microsoft Azure cloud or other similar cloud environment.

A-12.2. Experience working with security delivery of SaaS products.

A-12.3. Planning, implementing, managing, monitoring and upgrading security measures for the protection of the organizations data, systems and networks.

A-12.4. Experience Troubleshooting security and network problems.

A-12.5. Responding to all system and/or network security breaches. Identify threats and develop suitable defense measures, evaluate system changes for security implications, and recommend enhancements and mitigation processes.

A-12.6. Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls.

A-12.7 Participating in the change management process.

A-12.8 Testing and identifying network and system vulnerabilities.

A-12.9 Daily administrative tasks, reporting and communication with the relevant departments in the organization.

A-12.10 Networking fundamentals, thorough understanding of TCP/IP, HTTP & HTTPS, Firewalls (functionality and maintenance), Office 365 Security, VSX and Endpoint

Security. Windows Server 2016 2022+, 2 years of work experience with incident detection, incident response and forensics. 2+ years Azure operations, experience working with programming languages Java, JavaScript, PowerShell, Python. CISSP Certification and B.S degree in relevant field.

A-13 ENTERPRISE/NETWORK SYSTEMS ADMINISTRATOR:

A-13.1. Supports all messaging operating systems and platforms using wired and wireless servers, desktop computers, and mobile devices including current and still supported versions of Microsoft Windows Server, Microsoft Windows, Microsoft Active Directory, Microsoft Exchange, Microsoft Outlook, and Microsoft 365, Microsoft Teams, Microsoft SCCM, Zoom, KnowBe4, messaging archivers, security systems, and text messaging.

A-13.2. Installs, configures, modifies, deploys, administers, optimizes, upgrades, virtualizes, secures, protects, migrates, interfaces, tests, troubleshoots, and repairs, cloud-based, on-premise, and mobile messaging systems, and platforms necessary to support the daily and strategic operations of the agency.

A-13.3. Provides troubleshooting, root cause analysis and resolution for Level 2 and 3 requests for service.

A-13.4. Provides assistance to information technology professionals engaged in various phases of messaging operating systems administration.

A-13.5. Develops and maintains responsible contact with end user management and administrative supervisors.

A-13.6. Identifies scope, objectives, and methodologies for the purpose of developing and implementing project/program procedures and schedules.

A-13.7. Stays current with the latest threats, attacks, and vulnerabilities to messaging systems and platforms.

A-13.8. Ensure that messaging systems are kept patched in a timely manner on a consistent basis.

A-13.9. Ensures that all BSO messaging platforms and systems maintain compliance with

Federal, State, and local laws, FBI and FDLE CJIS guidelines, CALEA certification, and industry best practices.

A-13.10. Identifies and incorporates best business practices and technologies in support of BSO operational units.

A-13.11. Participates in planning sessions to identify business gaps and assist in leveraging technologies to eliminate those gaps.

A-13.12. Excellent communication, facilitation, organization, planning, and follow through skills.

A-13.13. Monitors and reports on progress and benefits of implemented technologies.

A-14 WORKDAY REPORTING ANALYST

A-14.1. Analyzes business reporting requirements and develops specifications for operational, compliance, financial, and executive reporting.

A-14.2. Designs, develops, tests, and maintains standard, advanced, matrix, composite, and dashboard reports within Workday.

A-14.3. Creates calculated fields, custom report logic, report prompts, filters, and business objects to support reporting requirements.

A-14.4. Develops and maintains report documentation, report inventories, and technical specifications.

A-14.5. Validates report accuracy through comprehensive testing and data reconciliation to ensure data integrity.

A-14.6. Troubleshoots reporting issues, analyzes root causes, and implements corrective actions.

A-14.7. Supports Workday Prism Analytics, Discovery Boards, dashboards, and reporting enhancements, as applicable.

A-14.8. Provides reporting support, training, and guidance to business users and stakeholders.

A-14.9. Monitors report performance and recommend improvements to optimize efficiency and usability.

A-14.10. Competent and extensive experience developing Workday HCM and Financials reports using Report Writer, Calculated Fields, and Workday reporting tools.

A-14.11. Supplements and supports employees, management, and division in circumstances and projects as assigned.

A-15 WORKDAY HCM FUNCTIONAL ANALYST

A-15.1. Analyzes business requirements related to Human Capital Management and translates them into Workday functional solutions.

A-15.2. Configures and maintains Workday HCM modules including Core HCM, Compensation, Benefits, Absence, Recruiting, Talent, Performance, and Payroll support, as applicable.

A-15.3. Develops functional specifications, configuration documentation, and testing plans.

A-15.4. Performs system configuration, validation, regression testing, and user acceptance testing.

A-15.5. Supports business process configuration, condition rules, notifications, and approvals.

A-15.6. Troubleshoots functional issues and works with business users to resolve system problems.

A-15.7. Evaluates enhancement requests and recommends configuration improvements and best practices.

A-15.8. Provides end-user training, knowledge transfer, and production support.

A-15.9. Collaborates with technical, reporting, security, and integration teams to implement enterprise solutions.

A-15.10. Competent and extensive experience configuring and supporting Workday

Human Capital Management modules.

A-15.11. Supplements and supports employees, management, and division in

A-16 WORKDAY SECURITY ANALYST

A-16.1. Analyzes security requirements and designs Workday security solutions based on business and compliance requirements.

A-16.2. Configures and maintains domain security policies, business process security policies, security groups, and role assignments.

A-16.3. Performs security audits, access reviews, segregation of duties analysis, and compliance assessments.

A-16.4. Develops and maintains security documentation, procedures, and governance standards.

A-16.5. Tests and validates security configurations to ensure appropriate system access.

A-16.6. Investigates and resolves security-related issues, access requests, and production incidents.

A-16.7. Supports security changes associated with Workday releases, implementations, and enhancements.

A-16.8. Collaborates with functional and technical teams to ensure security requirements are incorporated into new solutions.

A-16.9. Provides guidance to business users regarding Workday security roles and access controls.

A-16.10. Competent and extensive experience administering Workday security architecture, domain security, business process security, and role-based access.

A-16.11. Supplements and supports employees, management, and division in circumstances and projects as assigned.

A-17 WORKDAY FINANCE FUNCTIONAL ANALYST

A-17.1. Analyzes business requirements related to financial management processes and develops functional specifications.

A-17.2. Configures and maintains Workday Financial Management modules including

General Ledger, Accounts Payable, Accounts Receivable, Procurement, Expenses, Assets, Banking, Projects, and Grants, as applicable.

A-17.3. Develops and executes system testing, regression testing, and user acceptance testing.

A-17.4. Maintains functional documentation, configuration records, and business process documentation.

A-17.5. Supports financial business processes, approvals, accounting configurations, and organizational structures.

A-17.6. Troubleshoots functional issues and recommends system improvements.

A-17.7. Collaborates with reporting, security, and integration teams to implement enterprise financial solutions.

A-17.8. Provides user training, production support, and knowledge transfer to finance personnel.

A-17.9. Supports Workday releases, enhancements, and ongoing application maintenance.

A-17.10. Competent and extensive experience configuring and supporting Workday

Financial Management applications.

A-17.11. Supplements and supports employees, management, and division in

A-18 WORKDAY INTEGRATIONS ANALYST

A-18.1. Analyzes business and technical integration requirements and develops integration specifications.

A-18.2. Designs, develops, tests, and maintains Workday integrations using Enterprise

Interface Builder (EIB), Core Connectors, Studio, Orchestrate, Cloud Connect, Workday Web Services, REST APIs, SOAP APIs, and related technologies.

A-18.3. Develops integration mappings, transformation logic, data validation, and error handling processes.

A-18.4. Maintains comprehensive technical documentation for integrations, interfaces, schedules, and data flows.

A-18.5. Performs unit testing, system integration testing, regression testing, and production validation.

A-18.6. Monitors integration performance, identifies failures, and resolves interface issues to ensure reliable data exchange.

A-18.7. Supports inbound and outbound integrations with third-party vendors, payroll providers, benefits administrators, financial systems, and other enterprise applications.

A-18.8. Assists with Workday release testing, integration upgrades, and enhancement projects.

A-18.9. Collaborates with functional, reporting, and security teams to ensure integration requirements are successfully implemented.

A-18.10. Competent and extensive experience developing and supporting Workday integrations using Workday Studio, EIB, Core Connectors, Workday Web Services, and APIs.

A-18.11. Supplements and supports employees, management, and division in

A-19 WORKDAY PATTS FUNCTIONAL ANALYST

A-19.1. Analyzes business requirements related to Payroll, Absence, Time Tracking, and

Scheduling (PATTS) processes and develops functional specifications and system solutions.

A-19.2. Configures, tests, and maintains Workday Payroll, Absence, Time Tracking, and

Scheduling modules to support organizational business requirements.

A-19.3. Develops and maintains functional documentation, business process documentation, configuration workbooks, and testing plans.

A-19.4. Configures and supports Workday business processes, eligibility rules, accrual calculations, pay components, time calculations, work schedules, and related payroll configurations.

A-19.5. Performs unit testing, system integration testing, regression testing, and user acceptance testing to validate system changes and ensure data integrity.

A-19.6. Troubleshoots functional issues, analyzes root causes, and implements corrective actions to ensure accurate payroll processing, absence management, and time tracking.

A-19.7. Collaborates with Human Resources, Payroll, Finance, Information Technology, and third-party vendors to implement enhancements, regulatory updates, and process improvements.

A-19.8. Supports Workday releases, feature adoption, system enhancements, and ongoing application maintenance related to PATTS functionality.

A-19.9. Provides end-user training, production support, and knowledge transfer for Payroll, Absence, Time Tracking, and Scheduling processes.

A-19.10. Competent and extensive experience configuring and supporting Workday Payroll, Absence, Time Tracking, and Scheduling modules, including business process configuration, calculations, validations, and reporting.

A-19.11. Supplements and supports employees, management, and division in

A-20 TECHNICAL PROJECT COORDINATOR / APPLICATIONS PORTFOLIO COORDINATOR

A-20.1. Coordinates information technology projects involving application development, software implementations, system integrations, APIs, GIS, databases, enterprise applications, vendors, and agency business units.

A-20.2. Coordinates project intake activities and works with business stakeholders to understand business objectives, operational needs, problems, opportunities, scope, priorities, and desired outcomes.

A-20.3. Conducts business analysis activities to document current-state and future-state business processes and identify opportunities for process improvement, automation, application enhancement, system integration, and technology modernization.

A-20.4. Facilitates requirements-gathering sessions with business stakeholders, subject matter experts, IT personnel, vendors, and other stakeholders. Documents and coordinates validation of functional and non-functional requirements.

A-20.5. Develops and maintains business and functional requirements, user stories, use cases, process flows, workflow diagrams, acceptance criteria, and other requirements documentation appropriate to assigned projects.

A-20.6. Assists business stakeholders in defining project objectives, priorities, success criteria, expected outcomes, and measurable benefits.

A-20.7. Develops and maintains project schedules, milestones, deliverables, dependencies, action items, and resource requirements. Monitors project progress and identifies potential schedule, scope, resource, and delivery issues.

A-20.8. Facilitates project meetings involving business stakeholders, IT personnel, vendors, contractors, and other participants. Documents decisions, action items, responsibilities, and follow-up activities.

A-20.9. Maintains project risks, issues, assumptions, dependencies, decisions, and action items. Escalates significant risks and issues to appropriate technical and management personnel.

A-20.10. Coordinates activities among various IT services/ disciplines, vendors, contractors, and agency business units to facilitate successful project delivery.

A-20.11. Coordinates requirements validation, testing, user acceptance, implementation readiness, and transition activities to ensure delivered solutions satisfy approved business and technical requirements.

A-20.12. Coordinates vendor application implementations, upgrades, migrations, integrations, and other technology initiatives. Tracks vendor deliverables, milestones, dependencies, issues, and transition activities.

A-20.13. Supports the transition of completed projects into operational support.

Coordinates identification of application ownership, support responsibilities, documentation, training, licensing, vendor information, outstanding issues, and operational requirements.

A-20.14. Supports management of the agency Applications Portfolio, including application inventory, business and technical ownership, criticality, lifecycle status, vendor information, licensing, dependencies, support information, technical risks, technical debt, and modernization status.

A-20.15. Maintains and coordinates updates to the Applications Service Catalog. Ensures service ownership, application relationships, support responsibilities, documentation, lifecycle information, and other required service information remain current.

A-20.16. Assists with application portfolio prioritization by identifying project conflicts, resource constraints, dependencies, risks, opportunities for consolidation, modernization, automation, and application retirement.

A-20.17. Establishes and maintains consistent project and application documentation practices. Coordinates development and maintenance of project plans, requirements, implementation documentation, decision records, operational handoff documentation, and other knowledge-management materials.

A-20.18. Coordinates multiple concurrent projects and initiatives in a complex enterprise environment with competing priorities, dependencies, business requirements, technical constraints, and resource limitations.

A-20.19. Experience with project management, requirements, collaboration, and reporting tools such as Microsoft Project, Planner, Azure DevOps, SharePoint, Microsoft Teams, Power BI, or similar technologies is preferred.

A-20.20. Strong written and verbal communication skills, including the ability to translate technical information into clear requirements, project status, risks, recommendations, and business impacts for technical and non-technical audiences.

A-20.21. Ability to organize and prioritize multiple concurrent assignments, establish effective working relationships, facilitate meetings, obtain information from diverse stakeholders, and independently follow projects and issues through resolution