JWI_8831.1.pdf

Johnson Space Center Work Instruction (JWI)

JWI No.: 8831.1B

Effective Date: 09/02/2020

Expiration Date: 09/02/2025

Verify correct version before use at: https://cdms.nasa.gov/.

JSC Form JF2420D (Rev. January 21, 2020) (MS Word August 28, 2006)

Verify correct version before use

Compliance is Mandatory

FACILITY MANAGER PROGRAM

Responsible Office: Center Operations Directorate

Approved by:

Joel B. Walker Director, Center Operations https://cdms.nasa.gov/

Facility Manager Program 8831.1B

09/02/2020

09/02/2025

JWI No.

Effective

Date:

Expiration

Date: Page

Number

OPR Internal Concurrence Page

Vanessa T. Jordan

Vanessa T. Jordan JSC Lead Facility Manager

___________________Jeffrey F. Haught__________________

Jeffrey F. Haught, Chief Facilities Management & Operations Division

Date:

Expiration

CHANGE RECORD

Rev. Date Originator/Phone Description

Baseline 01/2008 Stephen L.

Candler X37152

Initial

A 09/2014 Q. Byron Winters X33182

Updated template and Section 8; added Records Section and Appendix C.

B 09/2020 Vanessa T.

Jordan x40527

FM Appointment process changed. Refresher changed from 2 years to 3. Added JSC Lead and Alt. Lead designations and removed Facility Manager Coordinator.

Detailed responsibilities for BITS inspections. Added responsibility for Facility Managers to inspect fire extinguishers monthly.

Updated HR Letter. Added Appendix D - List of Additional Facility Manager Responsibilities from JPR

1700.1. Updated to new

format. Updated table of contents.

Date:

Expiration

TABLE OF CONTENTS

Change Record

Table of Contents

1.0 PURPOSE

2.0 APPLICABILITY

3.0 AUTHORITY

4.0 APPLICABLE DOCUMENTS AND FORMS

5.0 SAFETY PRECAUTIONS AND WARNING NOTES

6.0 TOOLS, EQUIPMENT, AND MATERIALS

7.0 PERSONNEL TRAINING AND CERTIFICATIONS

8.0 RESPONSIBILITIES

9.0 PROCEDURE

10.0 RECORDS

11.0 APPENDICES

APPENDIX A

APPENDIX B

APPENDIX C

APPENDIX D

Date:

Expiration

1.0 PURPOSE

The purpose of this work instruction is to document the requirements of the Johnson Space Center (JSC), Ellington Field (EFD), and Sonny Carter Test Facility (SCTF) Facility Manager (FM) Program.

2.0 APPLICABILITY

a. This JSC Work Instruction (JWI) is applicable to all JSC, EFD, and SCTF organizations.

JSC Directives may apply to contractors or grant recipients only to the extent specified or referenced in the appropriate contracts, grants or agreements. It is not applicable to White Sands Test Facility organizations.

b. In this directive, all mandatory actions (i.e., requirements) are denoted by statements containing the term “shall.” The terms: “may” or “can” denote discretionary privilege or permission, “should” denotes a good practice and is recommended, but not required, “will” denotes expected outcome, and “are/is” denotes descriptive material.

c. In this directive, all document citations are assumed the latest version unless otherwise noted.

3.0 AUTHORITY

JPD 8820.3, Facility Configuration Management (FCM) Program

4.0 APPLICABLE DOCUMENTS AND FORMS

JPR 1700.1, JSC Safety and Health Requirements

5.0 SAFETY PRECAUTIONS AND WARNING NOTES

Inspections/Investigations may require the use of personal protective equipment (PPE) or specialized training in controlled areas.

6.0 TOOLS, EQUIPMENT, AND MATERIALS

None.

7.0 PERSONNEL TRAINING AND CERTIFICATIONS

7.1 Three courses are mandatory for all FMs and Alternate FMs:

Date:

Expiration

a. FM Baseline New Facility Manager Training – First available Classroom training upon appointment.

b. FM Refresher – Every 3 years through SATERN.

c. Fire Warden Certification for FMs – First available Classroom training upon appointment and every 3 years thereafter through SATERN.

7.2 Additional training may be required or advised. Other courses may be mandatory, depending on the applicability to your facility. See Center Operations Directorate FM https://centerops.jsc.nasa.gov/jm/fm-resources/ for more information.

8.0 RESPONSIBILITIES

8.1 Responsible Organization (Division, Directorate Office) Functional Director

8.1.1 Appointment of FM and Alternate FM

a. Appointment of FM’s and Alternate FM (Alt. FM) are made by the appropriate Director (predominant facility occupant). It is the responsibility of the Director (or designee) of the predominant facility occupant to complete a JSC Facility Managers request in IdMAX notifying the Lead JSC FM or Alt. Lead JSC FM of an appointment of a new FM or Alt.

FM to a facility. The primary organization in a building usually provides the FM, normally a civil servant. The Primary FM may be a contractor employee, if agreed to by the Directors of the organizations sharing the facility. The FM and Alt.FM must complete and submit a JSC Building Key request in IdMAX to obtain the master key(s) for your facility.

b. The Center will not accept requests for budget increases to hire contractors for this position. This is an opportunity to give organizations flexibility in how they manage their facilities and is not a new requirement.

c. The Alt. FMs should ideally be a viable candidate to become the Primary FM.

d. FMs are typically employees who demonstrate an aptitude for facility-related systems and operations and who show a commitment to safety, health, and environmental practices. These employees are likely to be highly successful as FMs and these positions benefit from employees who understand and employ customer service skills as they negotiate issues and requirements between multiple Directorates.

e. FMs shall ensure their contact information is accurate on the FM Locator page and building placard.

f. Notify the Lead JSC FM or Alt. Lead JSC FM of any changes to FM assignment or contact information.

8.1.2 Ensure updates to employee Position Descriptions

The “Mandatory FM Position Description Duty Statement” was published November 30, 1994 and is the standard for all JSC FMs and Alt. FMs, (see Appendix B).

https://centerops.jsc.nasa.gov/jm/fm-resources/

Date:

Expiration

8.2 JSC Lead Facility Manager

8.2.1 Establishes policies and procedures ensuring all applicable safety and health regulations are disseminated and enforced site-wide by the FMs.

8.2.2 Establishes and maintains a current web-based roster of FMs, as well as a database of their pertinent contact information.

8.2.3 Reviews and updates the FM Training Class content and format. The Lead JSC FM schedules these training classes for newly appointed FMs and Alt. FMs.

8.2.4 Serves as JSC Point-of-Contact (POC) for building FMs regarding disability accommodation requests, coordinating requests with the Office of Diversity and Equal Opportunity, the Center Operations Directorate Planning, and Integration Office.

8.2.5 Annually, reviews and modifies when necessary, JWI 8831.1B, Facility Manager Program, for changes and updates.

8.2.6 Serves on several Center-wide committees and working groups as related to safety, mishaps, close calls, or facility related issues as the liaison between the group and the FMs.

8.3 Building Facility Manager

8.3.1 A Building FM is a single point-of-contact responsible for ensuring the general safety of a building and through coordination with appropriate line management ensures the safety and health of the occupants and equipment. Specific responsibilities include:

a. As a newly appointed FM or Alt. FM, signing up for the Facility Manager Training Class and New Fire Warden Orientation Course through SATERN.

b. Ensuring Emergency Action Plans (EAP’s) are in place and used in the facility. Develop or update the EAP for the building (https://smasp.jsc.nasa.gov/ns/ns1/Facility%20Manager/Home.aspx).

Submit updated EAP’s to the Office of Emergency Management for review prior to posting to the official EAP repository by the Safety and Test Operations Division. Ensure dissemination of the EAP to all building occupants.

c. Ensuring building Fire Evacuation Plans (FEP’s) and facility security access requirements are in place and used in the facility.

d. Serving as Chief Fire Warden for the facility. Provide support to the Fire Protection Specialists during drills and alarms. Keep the building Fire Wardens informed of building modifications, construction, and fire alarm outages, or any activity that might create a delay in evacuating the building residents in the event of a planned or unplanned evacuation.

e. Ensuring, policies, procedures, and all applicable safety and health regulations are disseminated and enforced in building operations.

https://smasp.jsc.nasa.gov/ns/ns1/Facility%20Manager/Home.aspx

Date:

Expiration

f. Ensuring safety and health information is communicated to building occupants, and training is provided in the safety and health requirements of their assignments. The facility must be a safe and healthy place to work.

g. Conducting routine facility safety inspections to ensure observed anomalies or violations are immediately corrected, lesser issues are first made safe, and appropriate work orders for repairs are turned in promptly.

h. Managing mishaps, Close Calls, Safety, Health, and Environmental Tracking

(SHETrak) system items effectively by promptly investigating them and by taking required corrective actions.

i. Serving as building POC regarding disability accommodation requests, with the Lead JSC FM or Alt. Lead JSC FM and the Office of Diversity and Equal Opportunity.

j. Requesting Work Orders for simple facility repairs and maintenance requests; negotiating planned electrical or utility outage requests between building resident organizations and facilities contractors’ crafts employees; frequently serving as the POC between the Directorate and the facilities contractor when Work Authorization Documents (WAD’s), Task Orders, or Delivery Orders are generated for facility reconfiguration or construction.

k. The FM is on-call 24-hours a day, 7 days a week by cell phone or alternate means of communication. Coordination of vacations, holidays, etc., shall be done between the Primary and Alt. FM. Someone shall always be available to represent facility management issues. If extenuating circumstances create a situation when both the FM and Alt. FMs are unavailable, arrangements shall be made for someone knowledgeable about the facility to be available to temporarily accept the FM responsibilities. The FM shall provide the substitute person’s name and contact information to the Lead JSC FM or Alt. Lead JSC FM, as well as entities such as the Emergency Dispatch Center (EDC) Security Dispatcher and temporarily post a notice documenting the substitution on the FM Placards in the building.

l. If you are a Civil Servant, you should confirm your Position Description is updated to contain the JSC official FM or Alt. FMs duties and performance objective and standards, (see Appendix B).

m. Fulfill the facility manager responsibilities listed in JPR 1700.1. See Appendix D for a list of chapters in JPR 1700.1 with Facility Manager responsibilities.

n. Routinely interface with Center Operations Facility Engineers (FEs) and review on-going work orders, outages and issues with potential impacts to safety, overall building functions and /or mission.

8.3.2 The Primary and Alt. FMs - or their designee shall be responsible for performing quarterly Safety Inspections of common areas within their facility, including janitor closets, hallways, lobbies, elevators, stairways, etc. (but excluding mechanical, electrical, telephone and

Date:

Expiration elevator equipment rooms) and record inspections into JSC Building Inspection Tracking System (BITS). Maintenance work orders shall be submitted for any discrepancies identified. Inspections shall identify:

a. Hazards and non-conformances.

b. Risk assessment to include the severity and probability of an injury, illness, property damage, or environmental damage.

c. Corrective measures or controls implemented to immediately safe the area and to eliminate or control the hazard and schedules for completion.

d. Notification to persons who may be affected by hazards that pose an imminent or significant risk to safety and health of employees, operations, or facilities.

8.3.3 The Primary and Alt. FMs shall inspect - Portable Fire Extinguishers as mandated by JPR 1700.1 section 3.8.6.1(e)(2). Inspections shall:

a. Ensure the extinguisher is present and unobstructed.

b. Visually inspect for obvious damage or missing parts.

c. Check the tamper seal and safety pin.

d. Check gauge for proper cylinder pressure. *

e. Document Inspection results on the appropriate form.

*Carbon Dioxide PFE do not have a pressure gauge.

9.0 PROCEDURE

Getting Started

a. The FMs should read the information available via the Facility Managers Resources link https://centerops.jsc.nasa.gov/jm/fm-resources/ and support sections.

b. The FM may choose to list a personal cell phone number; however, any Government issued cell phone shall be listed in the online roster, so it is available to emergency personnel and others needing to contact you.

c. Contact the JSC FM Lead FM, Center Operations Directorate, to obtain an FM badge.

Date:

Expiration

10.0 RECORDS

Reference Records Description Originator Custodian Retention Schedule

7.1.a, 7.1.b, 7.1.c, and 7.2

SATERN Training Record

Training, Certifying Authority

JSC, Human Resources

NRSS 3/33G2:

Destroy 5 years after separation of employee or when no longer needed.

8.1.1.a IdMAX, JSC Building Key Request

JSC

Security Office

JSC

Locksmith

NRSS1/99B: Destroy 6 months after Turn-in of key.

11.0 APPENDICES

a. APPENDIX A – Change Record from CWI JC9W-06, Facility Manager Program.

b. APPENDIX B – Human Resources Position Description Letter.

c. APPENDIX C – Whom To Call

d. APPENDIX D – List of Additional Facility Manager Responsibilities from

JPR 1700.1

Date:

Expiration

APPENDIX A

CHANGE RECORD FROM CWI JC9W-06, FACILITY MANAGER PROGRAM

Rev.

Date

Originator/Phone

Description

Basic

2/1/2005

M. Scott x32925

Initial

Rev A

2/1/2006

S. Candler x32925

Changes of titles and org.

codes.

9/29/2007

S. Candler x32925

Changes to titles, org. codes, phone numbers, website addresses, modification of Civil Servant requirement for Primary FMs, identifying duties in more detail.

Baseline

1/30/2008

S. Candler x37152

Baseline of JWI 8831

Date:

Expiration

APPENDIX B

HUMAN RESOURCES POSITION DESCRIPTION LETTER

Critical Element: Serve as Facility Manager for __________.

Reference Documents: Facility Management functions are performed in accordance with JWI

8831.1 and JPR 1700.1.

Summary of Facility Manager (FM) Responsibilities:

• As a newly appointed FM or Alt. FM, sign up and complete the Facility Manager Training Class and New Fire Warden Orientation Course through SATERN.

• Complete the Facility Manager and Fire Warden refresher courses every 3 years.

• Ensure Emergency Action Plans (EAP’s) are in place and used in the facility. Develop or update the EAP for your appointed building(s). Submit updated EAP’s to the Office of Emergency Management for review prior to posting to the official EAP repository by the Safety and Test Operations Division. Ensure dissemination of the EAP to all building occupants.

• Ensure building Fire Evacuation Plans (FEP’s), and facility security access requirements are up to date, in place, and used in the facility. Meet with groups or branches to describe the evacuation process for your building(s).

• Serve as Chief Fire Warden for the facility. Provide support to the Fire Protection Specialists during drills and alarms. Keep the building Fire Wardens informed of building modifications, construction, and fire alarm outages, or any activity that might create a delay in evacuating the building residents in the event of a planned or unplanned evacuation.

Send alarm outage notifications to building residents and post notices on entry doors when alarms are out of service.

• Establish policies and procedures to ensure all applicable safety and health regulations are disseminated and enforced in building operations.

• Ensure safety and health information is communicated to building occupants. The facility must be a safe and healthy place to work.

• Conduct routine facility safety inspections. Ensure observed anomalies or violations are immediately corrected, lesser issues are first made safe, and appropriate work orders for repairs are turned in promptly.

Date:

Expiration

The Primary and Alt. FMs shall inspect - Portable Fire Extinguishers as mandated by JPR

1700.1 section 3.8.6.1(e)(2).

• Manage mishaps, Close Calls and Hazards Action Tracking System (HATS) Safety, Health, and Environmental Tracking (SHETrak) system items effectively by promptly investigating them and by taking required corrective actions.

• Serve as building Point of Contact (POC), regarding disability and accessibility accommodation requests, with the Lead JSC FM or Alt. Lead JSC FM and the Office of Diversity and Equal Opportunity.

• Request Work Orders for simple facility repairs and maintenance requests; negotiate planned electrical or utility outage requests between building resident organizations and facilities contractors’ crafts employees; frequently serve as the POC between the Directorate and the facilities contractor when Work Authorization Documents (WAD’s), Task Orders, or Delivery Orders are generated for facility reconfiguration or construction.

Review and approve electronic Hot Work Permits.

• The FM is on-call 24-hours a day, 7 days a week by cell phone or alternate means of communication. This requires coordination of vacations, holidays, etc., between the Primary and Alt. FMs. It is imperative the facility always has someone available to represent facility management issues. If extenuating circumstances create a situation when both the FM and Alt. FMs are unavailable, arrangements are to be made for someone knowledgeable about the facility to be available to temporarily accept the FM responsibilities. The FM shall provide the substitute person’s name and contact information to the Lead JSC FM or Alt. Lead JSC FM, as well as entities such as the Emergency Dispatch Center (EDC) Security Dispatcher and temporarily post a notice documenting the substitution on the FM Placards in the building.

• Civil Servants should confirm their Position Description is updated to contain the JSC official FM or Alt. FMs duties and performance objectives and standards, (see Appendix B).

• Fulfill the facility manager responsibilities listed in JPR 1700.1 listing the performance standards for facility managers. See Appendix D for a list of chapters in JPR 1700.1 with Facility Manager responsibilities.

Meets Expectations Performance Standards (Unique Standard specific to Facility Management)

• Provide timely communication to assigned facility personnel of conditions or circumstances that may impact occupant safety, health, or productive habitability.

Date:

Expiration

APPENDIX C

WHOM TO CALL

Who To Call Organization Phone #

Emergencies – JSC, EF, and SCTF (281) 483-3333

Emergencies - Off-site 911

Safety Hotline (281) 483-7500

Center Director Safety Hotline (281) 483-1234

Clinical Services Branch Office (281) 483-4317

Safety and Test Operations Office (281) 483-1935

Description

Contact

Phone #

Air Handlers M&O Contractor (281) 483-3061

Asbestos Occupational Health Department (281) 483-6726

Blood Clean-up Emergency Dispatch Center (281) 483-3333

Bomb Threat Emergency Dispatch Center (281) 483-3333

Breaker Boxes Facilities Contractor Work Control (281) 483-2038

Ceiling Tiles (Replacement)

Facilities Contractor Work Control (281) 483-2038

Close Call Reporting Safety Contractor (281) 483-6360

Confined Space Entry Occupational Health Department (281) 483-6726

Emergency Lighting Facilities Contractor Work Control (281) 483-2038

Ergonomics Occupational Health Department (281) 483-6726

Exits (repair or replace) Facilities Contractor Work Control (281) 483-2038

Explosives/Pyrotechnics Energy Systems Division (281) 483-9053

Eye Wash (maintenance) Facilities Contractor Work Control (281) 483-2038

Fire or Life Safety Safety Contractor (281) 483-6363

Floor Tile (replace or repair)

Facilities Contractor Work Control (281) 483-2038

Hazard Communication Occupational Health Department (281) 483-6726

Hazardous Chemical Storage, Waste Sampling, or Spills

Occupational Health Department Work Control

(281) 483-6726

(281) 483-2038

Hazardous Materials Transportation

Transportation Department (281) 483-6563

Hazardous Waste Disposal

Facilities Contractor Work Control (281) 483-2038

Hoods, Laboratory (Certification)

Occupational Health Department (281) 483-6726

Date:

Expiration

Indoor Air Quality Occupational Health Department (281) 483-6726

Lighting (Studies) Occupational Health Department (281) 483-6726

Material Safety Data Sheets Occupational Health Department (281) 483-7512

Mishap Reporting Safety Contractor (281) 483-1743

Noise (Complaints) Occupational Health Department (281) 483-6726

Odors (Complaints) Occupational Health Department (281) 483-6726

Pressure Systems Pressure Systems (281) 483-9053

Radiation (Concerns) Occupational Health Department (281) 483-6726

Respirators (Fit Testing) Occupational Health Department (281) 483-6726

Safety, Health, and Environmental Tracking (SHETrak) system

Safety Contractor (281) 244-1285

Safety Related Facilities Modification (930’s)

Safety Branch (281) 483-6362

Traffic Safety Security (281) 483-3251

Training Occupational Health Department (281) 483-6726

Tripping Hazard (Floors) Facilities Contractor Work Control (281) 483-2038

Date:

Expiration

APPENDIX D

JPR 1700.1 CHAPTERS

PERTAINING TO FACILITY MANAGERS’

APPLICABLE RESPONSIBILITIES

NOTE: The list of general responsibilities applies to all Facility Managers. The specific responsibilities apply when the operation occurs in your facility.

Chapter Title Remarks

1.1 Management Commitment Overall FM responsibilities

2.1 Pre-Use Analysis 2.1.1

2.3 Hazard Analysis 2.3.7.1b.

2.4 Routine Inspections 2.4.1, 2.4.4. 2.4.9h., 2.4.14a., 2.4.15b.

2.5 Employee Hazard Reporting System 2.5.3, 2.5.4.1c., 2.5.5, 2.5.7b., 2.5.8b.

2.6 Mishap and Incident Investigation 2.6.1.1b., 2.6.6.1b., 2.6.11.1, 2.6.13.1d. (1)&(2), 2.6.20c.

3.5 Hazard Correction Tracking 3.5.1b, 3.5.3.1, 3.5.4.1, 3.5.5.1, 3.5.7c.

3.6 Occupational Healthcare Program 3.6.10.1c.

3.8 Emergency Preparedness 3.8.1, 3.8.5.1d.& e., 3.8.6, 3.8.7.1b.&d., 3.8.16a.(6)(8)&(9), 3.8.16b.,d.(4)&f.(3), 3.8.17b.(1)

4.1 Safety and Health Training 4.1.5

5.1 Fire Safety 5.1.1, 5.1.9, 5.1.10, 2.1.10c.(4), 5.1.11.1, 5.1.21.b.

5.3 Driving, Walking and Bicycle Safety 5.3.5c.(6), c

5.4 Indoor Air Quality 5.4.6, 5.4.7

5.7 Asbestos in the Workplace 5.7.4

5.8 Hazardous Operations: Safe Practices and

Certification

5.8.13.1a.(4)

Date:

Expiration

Chapter Title Remarks

5.9 Weather Safety 5.9.1.1b., 5.9.9c

5.10 Cardiopulmonary Resuscitation (CPR) and

Automated External Defibrillator (AED) Program

5.10.5.1.a.(1), 5.10.8.3, 5.10.9b.

6.2 Warehouse Safety and Health 6.2.2.1f.

6.7 Laboratory Safety and Health 6.7.7.1

6.9 Entering Confined Spaces and Controlled

Areas

6.9.1.1b., 6.9.6.1.a, 6.9.7.a., 6.9.29.1

6.11 Local Chemical Hazard Alarms 6.11.8.a.(4), 6.11.8.b&d.

7.4 Biosafety and Bloodborne Pathogens 7.4.2.1.c

8.1 Electrical Safety 8.1.15

8.5 Lifting Operations and Equipment Safety 8.5.6.1.c

9.1 Hazardous Materials Safety and Health 9.1.23.a.(5), 9.1.23.b.

9.3 Pesticide Control (Interior/Exterior) 9.3.7.1.a.

10.0 Attachment 2.5A Close Call Process 10.1.1b., 10.1.3a., 10.1.4.1g(2)

10.1 Safety and Health Requirements for

Designing, Constructing, and Operating Facilities

10.1.1.b., 10.1.3.1.a., 10.1.4.1.g.(2), 10.1.7.1.e., 10.1.10.1.a.(2), 10.1.14b.(4)

10.3 Facility Readiness Reviews for Hazardous

Operational readiness inspections for Hazardous or Critical Facilities

10.3.12

11.6 Notification Requirements 11.6.2.1.a.

Facility Manager Program

[Leave Blank] Expiration Date:

XXXX.X JPR No. 8831.1B JWI No.

DRAFT Effective Date:

[Leave Blank] Expiration Date:

Page Number

Chapter Title Remarks

Table 11.6-1 Notification Requirements

11.10 Signs, Warnings and Communications

of Hazards

11.10.4, 11.10.7

11.12 Cleanup, Clearance Inspection/Air

Sampling and Release

11.12.6c.

11.14 Emergency and Mishap Procedures 11.14.8.1.e.&g.

11.16 Job-Specific Performance

Requirements-Detailed Description

11.16.4.2.f.&Attachment 2.5Ah., 11.16.5.1.d.(5), 11.16.5.2.c.(5)

Table 11.16-1 Activities for JPRs I-1 through I-4 Steps 3 & 34

Table 11.16-2 Activities for JPRs II-1 and II-2 Steps 3 & 32

Table 11.16-3 Activities for JPRs II-3 and II-4 Steps 3 & 32

Table 11.16-4 Activities for JPRs III-1 Steps 3 &16

Table 11.16-5 Activities for JPRs III-2 and III-3

Steps 3 & 27

Table 11.16-6 Activities for JPRs III-4 and JPR III-5

Steps 3 & 29

Table 11.16-7 Activities for JPRs III-6 Steps 3 & 29

Table 11.16-10 Activities for JPRs III-9 Step 20

Table 11.16-13 Activities for JPR IV-4 Step 24

Appendix E Subject Index Facility manager responsibilities Part 1.1 Facility managers’ safety evaluation Part1.4

Attachment 2.5A Close Call Process Steps 4&5

Attachment 3.8A Emergency Action Hear a building alarm & See a fire