PRS Summary Training Support (3).xlsx
XLSX spreadsheet 17 KB Posted
- Attached to
- Training Support Services
- Solicitation number
- 70LART25RPFB00006
About this file
This is a Performance Requirements Summary (PRS) spreadsheet detailing service standards and quality control metrics for training support services at FLETC Artesia. The document outlines 11 key service areas with their associated performance standards, acceptable quality levels (AQL), and surveillance methods.
The key services include project management (requiring PM/APM availability during business hours), reception desk staffing, PT uniform and equipment issuance, sports drink/water provision, recreation support, classroom setup, class photos, educational aide services, and role player support. Each service area has specific quality thresholds, with AQL values ranging from 1.5% to 15%, and Total Contract Price (TCP) percentages from 3% to 7%. All services are monitored through random sampling and customer complaints, with replenishment requests and reports being verified through periodic weekly reviews. The most heavily weighted services are Educational Aide and Role Player support at 7% TCP each.
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Text version
Sheet1
| PERFORMANCE REQUIREMENTS SUMMARY | ||||||
| TRAINING SUPPORT | ||||||
| REQUIRED SERVICE | PARAGRAPH(S) | STANDARD | LOT SIZE | AQL | METHOD OF SURVELLIANCE | % T.C.P. |
| Project Management | C.1, C.1.7.2 | PM and/or APM are available during required hours. All employees are courteous and professional. | Number of days in the month (8) | 6.5 | Random sampling and customer complaint | 3 |
| Reception Desk | C.2.2 | Reception desk is manned during core business hours. After hour calls are answered. | Number of days in the month (8) | 6.5 | Random sampling and customer complaint | 3 |
| PT Issue (2) | C.3.1 | Uniforms are issued, collected, repaired, laundered/sanitized as required. | Number of training days in a month | 1.5 | Random sampling and customer complaint | 4 |
| PT Issue (Equipment) | C.3.2 | All equipment and gear are issued, collected, repaired, sanitized as required. | Number of training days in a month | 1.5 | Random sampling and customer complaint | 4 |
| Equipment Issue (8) | C.3.3 | All equiipment and gear is issued, collected, repaired, laundered/sanitized as required | Number of training days in a month | 1.5 | Random sampling and customer complaint | 5 |
| Sports Drink | C.3.4 | Water/Sports drink and cups provided as required, containers cleaned as required | Number of training days in a month | 2.5 | Random sampling and customer complaint | 5 |
| Recreation | C.4 | Recreation support are available during required hours, recreation events are scheduled as required/requested. | Number of days in the month (8) | 6.5 | Random sampling and customer complaint | 3 |
| Training Support | C.5 | Classrooms are set-up prior to class start as required | Number of training days in a month | 2.5 | Random sampling and customer complaint | 3 |
| Class Photos | C.5.2 | Phots are taken and printed and shared per requirement | Number of scheduled sessions per month | 6.5 | Random sampling and customer complaint | 3 |
| Educational Aide | C.6 | All requirements are met as required | Number of training days in a month | 2.5 | Random sampling and customer complaint | 7 |
| Role Player | C.7 | All role player requirements are scheduled and met as required | Number of training days in a month | 15 | Random sampling and customer complaint | 7 |
| Replenishments and Reports | C.2.3.4, C.3.1, C.3.2, C.3.3, C.4, C.5.1, C.6.1, C.2.4.1, C.5.2, C.5.3, C.7 | All replenishment requests are timely and accurate. Reports are submitted timely and accurate. | Number of request and reports generated monthly. | 2.5 | Periodic-Weekly | 5 |
File details come from the government source that posted it. Updated .