Attachment 35 -Customer Complaint.pdf
PDF 35 KB Posted
- Attached to
- Training Support Services
- Solicitation number
- 70LART25RPFB00006
About this file
This is a Customer Complaint Record template form that would be used to document and track complaints related to the Training Support Services contract for the Federal Law Enforcement Training Center (FLETC) in Artesia.
The form includes fields for capturing the nature and source of the complaint, date/time information, organizational details, specific contract requirement references (page and paragraph), validation of complaint validity, contractor's corrective action, assessment of corrective action adequacy, and final validation by the Contracting Officer's Technical Representative (COTR). The form uses a simple yes/no checkbox system for validating complaints and assessing corrective actions, providing a standardized method for documenting and resolving customer issues during contract performance.
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Text version
Nature of Complaint: Date: Time:
Source of Complaint: Date & Time Contractor Notified:
Organization:
Name of Person:
Contract Requirement: Page: Paragraph:
Is complaint valid? YES NO
Corrective action by Contractor:
Is corrective action adequate: YES NO
Received & validated by:
COTR:
CUSTOMER COMPLAINT RECORD
Sheet1
File details come from the government source that posted it. Updated .