Attach_2_-_PWS_NETC_Facility_O&M.pdf

RFP# 70FA2018R00000013

Attachment 2

PERFORMANCE WORK STATEMENT

National Emergency Training Center

16825 S. Seton Ave.

Emmitsburg, MD 21727

Contents

1. BACKGROUND

2. SCOPE

3. APPLICABLE DOCUMENTS

Public Law

Executive Orders

United States Code

Code of Federal Regulations

Occupational Safety and Health Administration (OSHA) Publications

Industrial References

Operations and Maintenance Manuals

Agency Regulations and Directives

Operations, Maintenance, and Repair of Systems

Operation, Maintenance, and Repair of Electrical Systems

Provision of Pest Control Services, Regulations, and Directives

Maintenance and Repair of Buildings and Structures National Codes and Miscellaneous Documents .. 8

Plumbing and Pipefitting

Mail

4. DEFINITIONS

General Definitions

Technical Definitions

5. GOVERNMENT FURNISHED PROPERTY AND SERVICES

Equipment

Parts, Supplies, and Materials

Utilities

Vehicles

6. GENERAL REQUIREMENTS

Records and Reports

Annual Reporting of Inventory Values of Capital Property

Facilities Responsibility and Accountability

GFE, HVACR, and Life Safety Systems O&M and Repair

Vehicles

Security and Fire Protection

Safety & Environmental Requirements, Equipment, & Program

7. TASKS

7.1. Project Management

7.2. Facility O&M Support Services

7.2.1. Work Management Services

7.2.2. Trade Craft Services (General Workmanship & Requirements)

7.2.3. Trade Craft Services Whereby Subcontracted Support is Acceptable

7.2.4. Grounds Maintenance

7.2.5. Grease Trap Services

7.2.6. Pest Control Services

7.2.7. Solid Waste / Trash / Recycling Services

7.2.8. Special and Miscellaneous Services

7.3. Student & NETC Transportation Support Services

7.3.1. Residential Services

7.3.2. Transportation Services

7.3.3. Government Vehicle Support Services

7.4. Custodial / Housekeeping / Janitorial and Linen Support Services

7.4.1. Housekeeping and Janitorial Services

7.4.2. Linen Services

7.5. Warehouse & Other Operational Services

7.5.1. Warehouse Operation

7.5.2. Inventory Control

7.5.3. Mailroom and Courier Services

7.5.4. Copying and Duplicating Services

8. SECURITY

FEMA Standard Security Language

Background Investigations

Facility Access

FEMA OCSO Requirements for Unclassified Contracts

Unauthorized Disclosure of Classified or Unclassified Information

OPSEC Training

Insider Threat Training

For Official Use Only (FOUO) Information

1. BACKGROUND

The National Emergency Training Center (NETC) is located at 16825 South Seton Ave. Emmitsburg, MD

21727. The NETC was acquired in 1979 from Saint Joseph College to serve as the training center for the

Federal Emergency Management Agency (FEMA). It consists of the National Fire Academy (NFA), the

Emergency Management Institute (EMI), and the U.S. Fire Administration (USFA). Also located on the campus are the National Fallen Firefighters Memorial, the Fallen Firefighters Foundation, and the

National Civil Defense Memorial. Total employment on the campus consists of approximately 200

Federal employees and 200 Contractor employees.

Classes are not open to the general public, and the student body primarily includes representatives of the Federal, state, and local Government; volunteer organizations; private industry; and/or educational institutions from the United States, but there are also some international students. Student attendance in a typical year is usually in the range of 15,000-16,000. Students apply for and are accepted into specific courses whereby acceptance is generally based on the benefit the community will derive from the training and improvement of present job knowledge and skills. Classes vary from 2 days to 2 weeks in duration, and classes are conducted approximately 47 weeks a year. There is also no tuition cost, students are generally reimbursed for their transportation to and from Emmitsburg, and the NETC provides round trip ground transportation between Emmitsburg and the major airports in the Baltimore-

Washington area. The only cost to students is their meal ticket and local transportation to and from their home and origination airports.

There are 25 buildings designated A through X that consist of the student center, dormitories (guest quarters), classrooms, a gymnasium, a pool, and various administrative and operational functions.

[Reference Technical Exhibit (TE) 1 for the NETC building list, description, and designation.] The site covers a total of 107 acres of open and fenced land with paved and gravel roadways, wooded areas, concrete sidewalks, paved parking areas and approximately 646,327 square feet of building space.

The Facility Management Branch within the Management Operations & Support Services (MOSS)

Division of USFA at the NETC is responsible for supporting NETC operations and maintaining the satisfactory facility conditions required for a professional training facility.

2. SCOPE

Contractor support is required in four overarching areas: Facility Operations & Maintenance (O&M)

Services, Student and NETC Transportation Support Services, Custodial / Housekeeping / Janitorial and

Linen Services, and Warehouse & Other Operational Services. The primary functions to be performed under these areas include but are not limited to:

Repair, modification, renovation, and alteration projects at the NETC.

Maintenance and repair of NETC mechanical / electrical systems and structures.

Maintenance of the physical NETC facility and grounds.

Residential support services such as logistical and administrative support for the NETC, students, and other visitors.

Transportation services for NETC students, contract instructors, FEMA employees and other personnel primarily to and from local airports.

Custodial / Housekeeping / Janitorial and Linen services for the NETC.

Warehouse operation support services for the NETC.

Other operational services in support of NETC operations such as inventory, mailroom, courier, copying, and duplicating services.

The Contractor shall provide all labor, to include maintenance of equipment and systems and supervision, including project management and administration, required to meet all requirements and perform all tasks outlined in this PWS. While the Government will furnish the property, equipment, materials, and information necessary for Contractor performance as outlined in this PWS, the Contractor shall be required to furnish a limited amount of equipment, materials, supplies, etc. e.g. safety related clothing, supplies related to supporting the National Fallen Firefighters annual event (flowers, port-a-pots, etc.), equipment, materials, or supplies included in pricing for services that might be subcontracted such as charter buses, trash removal, pest control, subcontracted maintenance contracts, etc. For the purposes of this contract, the Government’s regular (normal) business hours range from 0700 to 1800, Mondays through Fridays, except Federal holidays and facility closures due to inclement weather.

However, there are specific Contractor support / coverage requirements including Federal holidays for each respective task area. Additionally, working hours may be extended beyond the regular hours due to routine weekend/holiday maintenance support, emergency on-call services, student support services, and any other program support related to FEMA’s mission and goals. The overwhelmingly majority of tasks required within this PWS’ scope of work dictate onsite NETC performance, except whereas otherwise stated; for example after-hours coverage requirements as outlined in the PWS and the transportation and courier service aspects.

3. APPLICABLE DOCUMENTS

Public Law PL 93-288 Disaster Relief Act of 1974

PL 93-498 Federal Fire Prevention and Control Act of 1974 PL 93-579 Privacy Act of 1974 PL 81-920 Sec. 201 Federal Civil Defense Act of 1952, As Amended PL 94-580 Resource Conservation 1976 PL 92-500 Clean Water Act PL 93-633 Hazardous Materials Transportation Act PL 94-469 Toxic Substances Control Act PL 94-580 Resource Conservation and Recovery Act

PL 94-51 Comprehensive Environmental Response, Compensation, and Liability Act

PL 91-190 National Environmental Policy Act (NEPA) of 1969 PL 91-596 Occupational Safety and Health Act (OSHA) of 1970

PL 92-516 Federal Insecticide, Fungicide and Rodenticide Act (FIFRA) of 1972 (As amended)

PL 94-46911 Oct 76 Toxic Substance Control Act

PL 94-580 Resource Conservation and Recovery Act (RCRA) of 1976

PL 95-516 92nd Congress, H.R. 10729-Federal Environmental Pesticide Control Act of 1972, 21 Oct 1973

Executive Orders EO 12127 Federal Emergency Management Agency EO 12148 Federal Emergency Management

EO 12172 Delegation of Authority with Respect to Entry of Certain Aliens into the United States

EO 9377 Solicitation of the SSN EO 11643 8 Feb 72 Environmental Safeguards EO 11643 Environmental Safeguards

EO 11752 Prevention, Control, and Abatement of Environmental Pollution at Federal Installations

EO 12008 Federal Compliance with Pollution Control 13 Oct 78 Standards

United States Code 15 U.S.C. 2206 National Academy for Fire Prevention and Control 5 U.S.C. 301 Departmental Regulations 44 U.S.C. 3101 Records Management by Agency Heads, General Duties 50 U.S. C. App 2253 Administrative Authority

Code of Federal Regulations 10 CFR Latest Emergency Building Temperature Part 490 Edition Restriction, 5 July

1979 (44 CFR 39354)

40 CFR Latest National Emission Standards for Part 61 Edition Hazardous Air Pollutants

40 CFR Latest Oil Pollution Prevention Part 112 Edition 40 CFR Latest Transportation of Hazardous Parts 173-179 Edition Materials 40 CFR Latest Hazardous Waste Management Parts 260-265 Edition

40 CFR Latest National Oil and Hazardous Part 300 Edition Substances Pollution Contingency Plan 40 CFR Latest Polychlorinated Biphenyls (PCB) Part 761 Edition Manufacturing Processing

40 CFR24 List of Hazardous Materials Part 117 40 CFR Latest Regulations for Acceptance of Part 165 Edition Certain Pesticides and Recommended Procedures for the Disposal and Storage of Pesticides and Pesticide Containers Distribution in Commerce, and Use Prohibitions EPA Report No. 560/5-85-024 Guidance for Controlling Asbestos Containing Materials in Buildings.

Occupational Safety and Health Administration (OSHA) Publications Occupational Safety and Health Administration (OSHA) Requirements – All Applicable to Contract Services National Institute of Occupational Safety and Health Requirements – All Applicable to Contract Services

National Fire Protection Association Standards and Codes.

National Electric Code, Current Edition

Industrial References Manufacturer’s Operating and Maintenance Bulletins, Parts/Spare Parts Lists, Drawings, etc. for all equipment

Operations and Maintenance Manuals GSA PBS Latest Building Maintenance P 5850.1B Edition Management GSA Handbook on Custodial Management, PBS P 5810.2B dated PBS P 5800.18B Operations and Maintenance of Real Property

Agency Regulations and Directives FEMA Directives FEMA Instructions NETC Instructions

Operations, Maintenance, and Repair of Systems Standard Operating Procedures for NETC -Copying and Duplicating Services -Courier Services -Mail and Distribution Services -Supply Services and Warehousing Operations -Snow and Ice Removal Services -Student Support Services -Usage by Special Groups

Latest American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE) Guide and Data Books Editions

Latest American Society of Mechanical Engineers Boiler and Pressure Vessel Code ACRI 450-7 Latest Water Cooler Refrigerant Edition ACRI 495-74 Latest Refrigerant Liquid Receivers Edition ACRI 550-74 Latest Centrifugal Water-Chilling Edition Packages ACRI 560-75 Latest Absorption Water-Chilling Edition Packages ACRI 560-76 Latest Reciprocating Water-Chilling Edition Packages NEMA ICS-78 Latest General Standards for Industrial Edition Controls and Systems NFPA 90A-76 Latest Installation of Air Conditioning Edition Ventilating Systems NFPA 70-78 Latest Control Wiring Edition UL 207-76 Latest Refrigerant-Containing Components Edition and Accessories, Non-Electrical ASHRAE Latest Safety Code for Mechanical No. 15-1978 Edition Refrigeration

All manufacturers Operation and maintenance manuals for all equipment located at NETC

Operation, Maintenance, and Repair of Electrical Systems All manufacturers Operation and maintenance manuals for all equipment located at NETC

ANSI C37.50 Latest Test Procedures for Low Voltage + A & B Edition AC Power Circuit Breakers Supplements ANSI C37.09 Latest Test Procedures for AC High (R1969) A Edition Voltage Breakers Supplement ANSI C37.52 Latest Test Procedures for Low Voltage AC Power Circuit Protectors Used in Enclosures

ANSI/ASTM Latest Testing Thermosetting Insulated and Jacketed Wire and Cable IEE Red Book Latest Recommended Practice for Electricians IEEE STD 141 Latest Power Distribution for Industrial Plants IEEE STD 242 Commercial Power Systems

IEEE Orange Book Latest Recommended Practice for Emergency and Standby Power Systems ANSI/IEEE Latest Practice for Grounding of Industrial and Commercial Power Systems

ANSI C2 Latest National Electrical Safety Code

ANSI/IEEE Latest Practice for Maintenance, Testing, and Replacement of Large and Lead Storage Batteries for Generating Stations and Substations

EPA-510-B-05-002 Operating & Maintaining Underground Storage Tanks.

IEEE STD 64 Latest Guide for Acceptance and Maintenance of Insulating Oil in Equipment

ANSI/IEEE Latest Guide for Protective Relay Applications to Power Transformers ANSI/NEMA Latest Guide for the Installation and Maintenance of Oil-Immersed Transformers (Appendix to ANSI C57.12 Standards)

ANSI C57-94 Latest Guide for Installation and Maintenance of Dry-Type Transformers (Appendix to ANSI C57.12 Standards)

NFPA 72A Latest Installation, Maintenance, and Use of Local Protective Signaling Systems for Guard’s Tour, Fire Alarm, and Supervisory Service

NFPA 72E Latest Automatic Fire Detectors

Provision of Pest Control Services, Regulations, and Directives Latest National Pest Control Edition Association’s Approved Reference Procedures (ARP)

Maintenance and Repair of Buildings and Structures National Codes and Miscellaneous

Documents Latest National Fire Protection Edition Association Code BOCA Code

Latest Building Hardware Manufacturers’ Edition Association Product Standards (BHMA)

Plumbing and Pipefitting Latest National Plumbing Code Edition Illustrated Latest Current Edition of the Uniform Edition Plumbing Code

AWWA M-20 Latest Water Clarification Principles Edition and Practices AWWA C601-68 Latest Standards for Disinfecting Mains NAVMED Swimming Pools and Bathing Places; P-5010-4 Department of the Navy

Mail US Postal Service Domestic Mail Manual International Mail Manual

4. DEFINITIONS

General Definitions Contract Award Date: The date on which the Contract is signed by the Contracting Officer.

Contract Discrepancy: A failure of the Contractor to perform in accordance with contract requirements and specifications. A contract discrepancy may result from a failure of the Contractor to provide, or provide on time, the required contract products or services, or it may result because delivered products or services did not meet specified contract standards.

Contract Discrepancy Notice: A formal, written documentation of Contractor nonconformance or lack of performance for contracted work.

Contract Discrepancy Response: A response that the Contractor is required to make when notified by a

Contract Discrepancy Notice that performance is unsatisfactory.

Contract Start Date: The date on which the Contractor begins full performance of on-site work at NETC, Emmitsburg, Maryland.

Contracting Officer (CO): The Government official with the authority to enter into, administer, or terminate contracts, and make related determinations and findings.

Contracting Officer Representative (COR): Person who is designated to have responsibilities that include: oversight of the Government Contract Monitors (at a minimum contract monitors will be designated for Facility Operations & Maintenance (O&M) Services, Student (Residential and

Transportation) Services, Custodial / Housekeeping / Janitorial and Linen Services, and Warehouse &

Other Operational Services); determining the adequacy of performance by the Contractor in accordance with the terms and conditions of this contract; acting as the Government’s representative in charge of work at the site; ensuring compliance with contract requirements insofar as the work is concerned; and advising the CO of any factors which may cause delay in performance of the work.

Contractor: The term Contractor refers to both the prime Contractor and any subcontractors. The

Contractor shall be responsible for ensuring that his subcontractors comply with the provisions of this contract.

COOP: Continuity of Operations Program ensures the continuation of essential functions at NETC if normal operations at various facilities are disrupted. Staff from those facilities will work and be housed at NETC during the COOP activation. Support for the COOP is 24/7 while activated i.e. requires essentially same support requirements as stated in this PWS.

FEMA Directives: Instructions and Manuals issued by FEMA which are directive in nature and contain missions, responsibilities, policies, and administrative procedures necessary to insure uniform compliance with those policies.

Fiscal Year: A period of 12 months beginning October 1 and ending September 30 of the following year.

The fiscal year is designated by the calendar year in which it ends.

Freight: All property, both Governmental and personal, which is prepared for shipment with the

Government Transportation System or Commercial system.

Government Furnished Property (GFP): Property in the possession of or directly acquired by the

Government and subsequently furnished to the Contractor for performance of a contract. Includes

Government Furnished Equipment (GFE) and Government Furnished Materials (GFM).

Inspection: The critical examination, checking, appraisal, or testing of a structure, piece of equipment, mechanism, system, or procedure against established standards to discover discrepancies and inefficiencies.

Quality Assurance Surveillance Plan (QASP): A written document which specifies the techniques and procedures the Government will utilize to perform quality assurance inspection and acceptance of

Contractor products and services. The QASP is a “living” document in that Government surveillance techniques and procedures as well as oversight of Contractor products and services may be changed over the course of performance as necessary to ensure the quantity and quality of the Contractor’s performance of requirements and tasks conform to the PWS.

Quality Control: Those management functions including, but not limited to, training, procedures, inspections, and tests necessary to ensure that Contractor products and services conform to contract requirements, specifications and standards.

Quality Control Plan: All necessary measures taken by the Contractor to ensure that the quality of an end product or service will meet the contract requirements regarding timeliness, accuracy, appearance, and conformity to appropriate standards and specifications.

Shall: Is imperative.

Standard: An acknowledged numerical measure of comparison.

Unscheduled Inspection: Impromptu evaluations without preplanned sample.

Validated Customer Complaints: A surveillance method based on customer response in cases of poor performance or nonperformance.

Work Order System: The current computer software system, INFOR, used by the NETC campus for automated receipt, dispatch and information retrieval activities related to Operations and Maintenance work processing, maintenance, and supply functions of NETC.

Technical Definitions Alteration: The work required to adjust interior arrangement, or other physical characteristics of an existing facility or relocation within an installation, so that it may be more effectively adapted to, or utilized for its presently designated purpose. This includes equipment installed in and made a part of an existing facility.

As Directed: Where “as directed”, “as permitted”, “approval”, “acceptance”, or words of similar importance are used, it shall be understood that direction, permission, approval, or acceptance of the

Contracting Officer is intended, unless otherwise stated.

Breakdown: The stoppage or failure of equipment or a facility, or a component thereof, which requires immediate corrective action to restore it to an operating condition.

Call-Back: A request for additional service, such as maintenance or repair, when the initial service did not accomplish the desired end result; or a return visit to a site by the workman when, on the original visit, the necessary parties were not available.

Check: To examine, test or compare with a standard to verify that the item under surveillance is operating within design specifications. (Also referred to as inspect).

Clean: As used, generally means removal of dirt or impurities. As used for acceptance of work, means gleaming, bright, free from dirt, contamination, or impurities, unsoiled, unstained, recently laundered, fresh and unused, neat and tidy, having no flaws or roughness, clear, regular, or needing few corrections.

Collection Station: The designated points where solid wastes or refuse will be assembled in proper containers or bundles for collection. May also be referred to as collection point, pickup station or collection site.

Defect: Lacking something essential, falling below the norm in structure or function.

Environmental Protection Agency (EPA): The Federal agency that permits the coordinated and effective

Governmental action to assure the protection of the environment by abating and controlling pollution on a systematic basis.

Equipment in Place (EIP): Nonexpendable property of movable nature which has been fixed in place or attached to real property but which may be removed without destroying the usefulness of the structure.

Facility: A building or portion of a building, structure, other improvement, or asset that has been provided an individual and unique facility number and is contained in the real property inventory as a separate entry listing.

Fair Wear and Tear: The amount of wear and tear, which would occur on a piece of equipment or component or facility if it were used and maintained in accordance with the manufacturer’s recommendations.

Federal Acquisition Regulations (FAR): Regulations pertaining to all Federal Government contracting procedures.

Fiscal Year (FY): A period of twelve (12) months beginning October 1 and ending September 30 of the following year. The fiscal year is designated by the calendar year in which it ends.

General Site Plan: A plan showing what facilities exist, those proposed, and the location of both.

Hazardous Waste Materials: Hazardous waste materials are materials that present a hazard to human health and the environment. It is ignitable, corrosive, reactive, or toxic. (Toxic substances are listed in

40 CFR Part 261.)

Install: Putting something into place that was not previously there before.

Installed Equipment: Those items of equipment and furnishings that are required to make the facility usable and are affixed as a permanent part of the structure. Included are items such as, plumbing fixtures and equipment, fixed heating, ventilating, cooling, air conditioning, electrical and fixed fire protection systems, elevators, lavatory counters, cabinets, and similar fixed equipment.

Maintenance: Work required to preserve, maintain, or restore a piece of equipment or a facilities system in a condition that it may be effectively utilized for its designated functional purpose.

Markup Drawings: Drawings or additions/deletions to engineering drawings showing changes or modifications to the original drawing(s) and indicating actual as-built conditions at the job site. Also referred to as as-built drawings.

Master Plan Drawings: Maps or drawings on which specific systems, such as the electrical distribution system, have been overlaid onto scaled site maps/plans in order to show precise locations relative to topographical and man-made features.

Plant Operations: Plant operations include all the work necessary to keep plants, such as the boiler and electrical plants, operating at or above their respective performance requirement standards.

Preventive Maintenance (PM): The systematic care, servicing, and inspection of equipment, utility plants and systems, cafeteria/kitchen equipment, buildings and structures, and grounds facilities for the purpose of detecting and correcting incipient failures and accomplishing minor maintenance.

Priority Levels of Work Orders (WORs): A classification concerning work type and/or response requirements assigned by the Contractor to WORs received at the Contractor’s Work Order

Management Office. The COR has the authority to overrule Contractor assigned Priority Levels e.g.

reclassify Maintenance & Service Essential to Emergency.

1) Emergency

Work to repair or correct all matters or conditions related to safety or security that constitute an immediate danger to personnel, threatens to damage equipment or property, and/or will affect the mission requirements of NETC if response is postponed or unduly delayed. This type of work has priority over all other work and requires

Contractor support at the work site until resolved.

Response time required is 15 minutes or less from receipt of WOR during normal working hours and 60 minutes or less from receipt of WOR during other than normal working hours.

2) Maintenance & Service Essential (i.e. Urgent)

Work required to preclude a breakdown that would jeopardize the operation of the

NETC including work in direct support of missions and functions that support training activities at the NETC.

Response time required is 2 hours or less from receipt of WOR during both normal working hours and other than normal working hours.

3) Routine Maintenance

Work that requires scheduling with no planning or engineering and can generally be accomplished by a single craft.

4) Deferred (i.e. waiting materials)

Project: A single or collaborative undertaking or task whose scope and outcome has a specific purpose.

Project Files: A complete historical record of the project from inception to completion. Correspondence and other documentation pertinent to the project shall be included in the project files at all appropriate levels. This shall include inspection reports and memorandums for records pertaining to decisions resulting from discussions, meetings and telephone conversations.

Renovation: The erection, installation, or assembly of portions of existing interior elements of a building to include an expansion of a room, extension, alteration, or conversion of an existing room. Includes equipment installed and made a part of such rooms.

Repair: The restoration of a failed or failing real or personal property, facility (or component thereof), cafeteria/kitchen equipment to such condition that it may be effectively used for designated purpose by overhaul, overlay, reprocessing or replacement of constituent parts that have been damaged by action of the elements or wear and tear in use.

System: Includes all mechanical, electrical, communication and transportation equipment, and accessories; supporting structures; pneumatic, hydraulic, electrical and mechanical types of controls;

and auxiliary equipment required to provide a specific function and output.

Work Order Request (WOR) Number: The unique identifier for each WOR assigned by the NETC Work

Order System (INFOR).

Work Order Requests (WORs): A supply and/or service work/task request required to support NETC operations submitted to the Contractor’s Work Order Management Office. All WORs are assigned a

Priority Level i.e. Emergency, Maintenance & Service Essential, Routine Maintenance, or Deferred. The creation of a WOR is either electronically via the NETC Work Order System (INFOR) or a WOR is first initiated through a phone call for service. Generally, WORs require a single or multi-craft effort and/or single or multi-task effort and scheduling with limited planning and engineering. WORs are approved by the COR or Contract Monitor. Safety or security concerns for any WOR shall be monitored by NETC safety and security personnel.

Work Plan: A written schedule of tasks or activities designed to document and satisfy a defined requirement within a specified time frame and a predetermined cost.

5. GOVERNMENT FURNISHED PROPERTY AND SERVICES

The Government will provide without cost the below listed equipment, parts, supplies, and materials, utilities, and vehicles. Government-Furnished Property is for FEMA/NETC official Government use.

Equipment The Government will provide the Contractor equipment listed in Technical Exhibit 2. The Contractor shall not remove any equipment from the site unless a written request is submitted to and approved by the COR. No alterations or modifications shall be made to Government-Furnished Equipment without prior written permission from the COR.

Small Hand and Power Tools: The Government will provide manual and power hand tools identified in

Technical Exhibit 2 at the start of the contract. Additional tools that are needed throughout the life of the contract will be furnished by the Government with COR approval.

Computer Equipment: The Government will provide to the Contractor the computer equipment and subsequent access to those Government computer systems necessary for Contractor performance of the requirements and tasks in the PWS. The Contractor shall not install or operate any software on the

Government computers unless requested in writing and approved by the COR. All computer users will be required to take Government provided computer security training prior to gaining access to the systems and retake this training as required (usually on an annual basis) over the course of contract performance.

Replacement Equipment: The COR will make the determination as to whether worn-out equipment cannot be repaired or is not economically feasible to repair, its subsequent disposal and/or disposition, and what replacement equipment is needed to provide the required services of this PWS.

Parts, Supplies, and Materials The Government will furnish to the Contractor parts, supplies, and materials needed unless otherwise stated in this PWS.

Utilities The Government will furnish all electricity, water, telephone (to include cell phones), and radios necessary to accomplish the specified tasks. If the Contractor requires additional utilities other than those presently available, it shall be the Contractor’s responsibility, and at the Contractor’s expense to obtain, maintain, and remove them at completion of contract.

Vehicles Current vehicles (as reflected in TE2) owned by DHS / FEMA include a one ton dump truck, the 56 passenger FEMA Coach Bus, numerous Vantage work vehicles, an eight passenger courier van, and two

15 passenger vans. Other Government vehicles that may be provided as GFP include various standard passenger vehicles leased from the General Services Administration (GSA) in support of NETC operations. The Government will provide fuel cards for the purchase of fuel for all Government owned and leased vehicles when required.

6. GENERAL REQUIREMENTS

Records and Reports The Contractor shall prepare and submit complete and accurate records, reports and logs in accordance with Federal Acquisition Regulations (FAR) Part 45, other Federal requirements, and NETC policies and procedures. These daily, weekly, monthly, other recurring operating records, reports, logs, and other documents are specified as contract requirement submissions throughout this PWS and the Required

Reports and Logs Attachment.

Annual Reporting of Inventory Values of Capital Property The Contractor shall prepare and submit annually a FEMA Form 61-18 to report all Government owned capital equipment in the Contractor's care and custody pursuant to this contract with an inventory value of $300 and above.

The annual reporting period shall be from October 1 of each year to September 30 of the following year.

The report shall be submitted to the Contracting Officer by October 15.

The Contractor agrees to insert the reporting requirement in all first-tier subcontracts, except that such requirement shall provide for the submission of the subcontractor reports directly to the Contractor.

The Contractor shall require the subcontractor reports to be submitted to him in sufficient time to meet the reporting date in paragraph (b) above.

The Contractor's annual report shall consist of a consolidation of subcontractor reports and the contractor's report.

Facilities Responsibility and Accountability The Contractor shall assume responsibility for and accountability of the provided facilities and take adequate precautions to prevent fire hazards, odors, chemical spills and vermin. The Contractor shall prepare and submit an original written description along with an electronic copy to the COR within 30 calendar days after contract start as to the condition of the NETC facilities. The COR will respond to the

Contractor within 14 calendar days from receipt of description.

Facilities Return Condition: At the completion of the contract, all facilities shall be returned to the

Government in the same or better condition as received. Prior to the contract completion date, the

Contractor and Government shall conduct a joint walk-through inspection of all Contractor-assigned facilities. The Contractor shall be responsible for the cost of any repairs caused by Contractor employee negligence or abuse to include subcontractor employees. Charges will be recommended by the COR based on the MEANS Estimating Guide, Facilities Cost Data and the CO will negotiate with Contractor.

GFE, HVACR, and Life Safety Systems O&M and Repair The Contractor shall be responsible for performing the periodic servicing, maintenance, and repair of

Government-furnished equipment, HVACR equipment, and life safety systems in accordance with manufacturer recommendations and/or preventative maintenance schedules established by the

Government at no additional cost to the Government and so that they remain in good working order.

For Government equipment, HVACR equipment, and life safety systems under warranty, the Contractor shall be responsible for ensuring the provisions of the warranty are met.

The Contractor shall be liable for loss or damage to Government-furnished property beyond fair wear and tear in accordance with the contract clause, “Government-Furnished Property.” The Contractor shall be responsible for the cost of any replacement to lost equipment or repairs to damaged equipment, HVACR equipment, and life safety systems equipment due to negligence or abuse by the

Contractor’s employees, which includes not performing or improper periodic servicing or preventative maintenance and damage resulting from inaction or improper action for ensuring warranty coverage is maintained.

In the case of damaged property and equipment, the amount of compensation due the Government by the Contractor shall be the actual cost of repair, provided such amount does not exceed the fair market value of the equipment. In the case of loss or damage beyond economical repair to equipment, the amount of the Contractor’s liability shall be the depreciated replacement value of the item to be determined by the CO. Compensation shall be affected either by reduced amounts owed to the

Contractor or by direct payment by the Contractor, the method to be determined by the CO. Any failure of the Contractor to agree with such determination shall be treated as a dispute pursuant to the

“disputes” clause of this contract.

Vehicles Contractor use of Government vehicles shall be in accordance with 41 CFR Part 102-34, Subpart D –

Official Use of Government Motor Vehicles; DHS Directive 119-06, Motor Vehicle Management Program;

and DHS Instruction Manual 119-06-001-01. It is the responsibility of the Contractor to have procedures to identify employees who are authorized to operate Government vehicles (e.g. employee identification identifying the operator as an authorized Contractor employee and a valid state driver’s license for the

Government vehicle being operated).

In the performance of this contract, the Contractor shall comply with all stipulations and representations required by any applicable Federal, State, municipal, or local laws; Executive Orders; or any applicable, rules, orders, regulations, or requirements of any Government department or bureau, which would be required of commercial carriers.

The Contractor is responsible for ensuring that purchases made with GSA Fleet and DHS Fleet Cards assigned to each GSA and DHS / FEMA vehicle are in accordance with GSA Fleet Card Policy and the DHS

Fleet Card Manual, FMPM, Chapter 3, Part 3.2.3, respectively, (e.g. for official use only and for purposes such as fuel and minor maintenance).

The Contractor is responsible for reporting any GSA motor vehicle accidents per the procedures outlined in the Motor Vehicles Accident Reporting Kit furnished in each GSA vehicle. Government vehicle accidents must be immediately reported, within 24 hours, to the COR. Other damage sustained to a

Government motor vehicle must be immediately reported, within 24 hours, to the COR. If a determination is made by the Contracting Officer that the Contractor is at fault for accidents or damages to a Government vehicle, the Contractor will be held liable for the cost of repair.

Security and Fire Protection The Contractor shall comply with the standards of fire prevention and related safety actions as set forth by NFPA and/or the NETC Safety and Security Specialists and/or COR. The Contractor’s personnel shall properly participate in fire drills, announced and unannounced, conducted at the NETC.

The Contractor and Contractor’s personnel shall report all fires to NETC Security at extension 1111 or

911 from on-campus phones. The Contractor’s employees shall notify the security officer on duty when unauthorized or suspicious person(s) are seen on premises.

Safety & Environmental Requirements, Equipment, & Program General: Ensure that the Contractor’s employees adhere to NETC facility ‘No Smoking Policy’.

Ensure that the reporting of hazardous conditions, and items in need of repair (e.g., inoperative lights, broken windows or doors, torn carpets, leaking sinks, urinals or commodes, dead trees or shrubs, etc.), to the COR, Contract Monitor, and the Contractor’s chain of command.

Safety Requirements: Contractor shall conduct operations in strict conformance with all state, Federal and local safety regulations, regardless of exemptions for Federal facilities; and local ordinances and applicable provisions of Part 29 of the Code of Federal Regulations to include but not limited to 1904, 1910, 1925 and 1926. The Contractor agree to take all reasonable steps and precautions to prevent accidents and preserve the life and health of Contractor and Government personnel preforming in any way under this contract. The Contractor shall comply with all elements of Occupational Safety and

Health Administration (OSHA) safety and health standards and DHS, FEMA and NETC safety and health directives. All accidents/incidents shall be reported in accordance with FEMA accident/injury reporting procedures. If the Contractor fails or refuses to promptly comply with safety requirements, the COR or designee may stop all or part of the work until corrective action has been taken.

Safety Equipment: Safety related clothing and/or equipment necessary for Contractor personnel to meet any requirement and/or perform any tasks specified in this PWS are the responsibility of the Contractor to provide, unless otherwise specified in Technical Exhibit 2 as Government-furnished. These items shall meet applicable Federal, State and Local laws, codes, and regulations, and any found not meeting acceptable standards shall be replaced by the Contractor at the Contractor’s expense. Examples include items such as personal protective equipment (PPE) for the housekeeping / custodial staff, dust masks, steel toed boots, etc.

Safety & Environmental Protection: Comply with all applicable Federal, State and Local laws, regulations and standards regarding safety, environmental protection and pollution control. Ensure that the

Contractor’s employees notify COR or their designee of any observed hazardous material, or Universal

Waste materials in the trash or recycling receptacles. All hazardous materials shall be stored in accordance with applicable safety requirements.

The Contractor shall abide by all NETC safety plans which include the following:

Hazardous Communication Plan

Job Hazard Analysis

Ladder Safety

Lockout/Tag-out

Hazardous Materials Plan

Thermal Stress Plan

Welding Safety/Hot-work Plan

Mobile Equipment Safety Plan

Power Equipment and Lift Truck Safety Plan

Spill Prevention and Control Plan

Above Ground Storage Tank Plan

Environment Management Plan

Safety Program: Upon commencement of work under this contract, the Contractor shall implement a suitable safety program for employees performing work under this contract. This safety program shall be in writing, and a copy shall be furnished to the COR for approval within 10 calendar days after the contract starts. This detailed plan shall describe the Contractor’s safety program and identify how it complies with Federal and state Occupational Safety and Health Acts and any other safety provisions within this contract. Annual updates/reviews shall be submitted to the COR.

7. TASKS

7.1. Project Management

The Contractor shall provide an on-site Project Manager who shall be responsible for coordination and management of work on a daily basis to ensure that all requirements in the PWS are met and all tasks in the PWS are performed successfully. The Project Manager shall be a single point of contact for the CO and the COR and shall have full authority to act for the Contractor on all matters relating to work performance. During the absence of the Project Manager, the Contractor shall designate an alternate who has the same authority as the Project Manager on all matters relating to work performed under the contract.

The Project Manager shall be available to the COR via telephone at all times 24/7. If the Project

Manager will not be available by telephone, he/she shall notify the COR of the non-availability and identify an alternate. The Project Manager or alternate shall be available to meet with the Government personnel at the NETC facility, if necessary, within thirty (30) minutes of the Project Manager’s normal working hours and within two (2) hours of request outside normal working hours.

The Contractor shall operate an on-site project management office during the hours of 8:30 a.m. to 5:00 p.m. Mondays through Fridays, except Federal holidays. The Project Manager or alternate (who can act for the Contractor in the absence of the Project Manager) shall be present on-site during these hours.

7.2. Facility O&M Support Services

7.2.1. Work Management Services

The Contractor shall manage and administer the total work effort associated with modification, installation, alteration, renovation, operation, maintenance and repair of the NETC site including trouble calls; recurring services including preventive maintenance (PM); testing and inspection; and general operations. The Contractor shall determine what resources are required to complete the requirements of each WOR. If the WOR requires a site visit and investigation, the Contractor shall do so. The

Contractor is required to ensure adequate and timely completion of the work requirements in a safe manner that achieves the tasks in the PWS and complies with the response time requirements per the assigned Priority as defined in the Definitions section of this PWS. Included in this function are the full range of management duties including but not limited to planning, scheduling, maintaining the NETC

Work Order System and Government support programs, report preparation, establishing and maintaining records, operating an on-site Work Order Management Office (Building I), attending meetings as required, and quality control.

7.2.1.1. Work Order Management Office Staffing and Operational Coverage

Operational support provided by the Contractor shall be 24/7/365 to account for Emergency and Urgent

WORs, but the Contractor must only provide on-site personnel in the Work Order Management Office

Monday through Friday from 7:30 a.m. to 4:00 pm. (0730 – 1600 hours). The Contractor shall provide the COR a list of emergency personnel and phone numbers of all Contractor staff who are responsible for responding to Emergency and Urgent WORs and Service Calls.

The Contractor shall maintain a weekday shift Monday through Friday until 11:00 p.m. for work that cannot be performed in offices and classrooms during normal business hours and a weekend day shift

0830 – 1700 hours for maintenance and trouble calls. Minimum coverage may be required on New

Year’s Day, Christmas Day and Thanksgiving Day for emergency services (building and grounds issues).

7.2.1.2. Work Control

Implement all necessary work control procedures to fully ensure adequate and timely completion of work requirements as well as tracking of work in progress. Plan, schedule, and perform sustaining work to assure material, labor, and equipment are available, and safety and environmental concerns are met, to complete all work requirements within the specified time limits and in conformance with the quality standards established herein.

7.2.1.3. Work Scheduling

Schedule all maintenance work, other than Emergency and Urgent responses, sufficiently in advance so that the occupants may be notified and concur. Requirements that require utility disruption shall be scheduled seven (7) working days prior to occurrence and the COR and affected parties notified at that time.

7.2.1.4. Preventive Maintenance

Maintain, update and operate a regularly scheduled Preventive Maintenance Program in accordance with manufacturers’ specifications, GSA Standards, regulations and directives. Update the listing in

INFOR of the Government property/equipment requiring PM and the PM tasks as required to describe changes to equipment, scope, and frequency within seven (7) days after receiving documentation from the COR. These changes will be required to update any upgrades to systems under construction or renovation contracts not associated with work performed under the Operations and Maintenance contract.

The Contractor shall decommission replaced parts, equipment, or systems in INFOR and replace the part, equipment, or system with updated information and assign a new identification number. For example, a fan coil unit is replaced due to construction/renovation. The unit is taken out of commission in the system and replaced with the new unit, make, model, and manufacturer’s instructions for preventive maintenance and warranty information. Should the part or equipment not include a manufacturer’s instructions, the information for preventive maintenance shall include the GSA standard for Preventive Maintenance Specifications for preventive maintenance. This schedule can be found on

GSA.gov.

7.2.1.5. Work Order Request (WOR) Management

All work requirements shall be logged as WORs by the Contractor in INFOR and updated based on work progression. This includes the approximate 200 work requirements for routine campus preventative maintenance actions listed in INFOR. Actions will be reviewed annually by the Government.

7.2.2. Trade Craft Services (General Workmanship & Requirements) The Contractor shall provide personnel that possess the appropriate expertise and skills for these positions. The Contractor shall ensure the work performed by these personnel is in accordance with sound and efficient management practices. This includes but is not limited to the degree of skill possessed by Contractor personnel being commensurate with that required to perform the specific tasks for this type of work, and all apprentices being supervised and having their work checked by the applicable lead journeymen in their particular field. All workmanship shall meet the standards specified herein and shall be accomplished in conformance with approved and accepted standards of the industry; equipment manufacturers; Federal, State and local standards; and all applicable building and safety codes regardless of exemptions for Federal facilities. All trade craft services shall be provided by onsite contract staff except for those whereby it is indicated that subcontracted support is acceptable.

The primary Trade Craft Services required in support of NETC Facility O&M are as follows.

7.2.2.1. Painting

Paint buildings, furniture, furnishings, and building components on a continuous basis. Work shall include but not limited to painting/sealing a variety of surfaces such as metals, wood, Masonite, brick, cinderblock, concrete, HVAC and plumbing piping and equipment, drywall and plaster; including interior and exteriors of buildings and/or structures where appearance as well as surface protection are important. The Contractor shall prepare surfaces to include taping, spackling, and repair; mix paints for color; and apply prime, intermediate and finish coats.

Annually paint pavement markings and curbing using traffic paint to ensure clear visibility as necessary.

This includes, but is not limited to, painting on asphalt road surfaces to designate proper driving lanes, pedestrian crossings, fire hydrant areas, reserved and regular parking spaces and tennis courts.

7.2.2.2. Carpentry

Perform all required carpentry work and related services to maintain all buildings, structures and facilities. Modification, alteration and installation shall be accomplished for new systems or equipment installation, renovation of office space or any other space.

Install, repair and maintain all roofing systems including roof insulation, rain spouts, down spouts, waterproof membrane, flashing, expansion and joints.

7.2.2.3. Electric

The Contractor shall perform all required electrical work and ensure a continuous supply of electrical power including electricity for miscellaneous seasonal and special events, to include…