draftRFPQAMedical_Services_Questions_RFP 70B06C26R00000017.xlsx
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- Solicitation number
- 70B06C26R00000017
About this file
This file is a Questions and Answers (Q&A) document for Solicitation 70B06C26R00000017, a comprehensive Medical Support Services contract for U.S. Customs and Border Protection (CBP). The Q&A addresses 24 clarification questions from potential offerors regarding the Request for Proposals (RFP) and Statement of Work (SOW), with responses from the government providing critical guidance on proposal submission requirements, service delivery expectations, and contract performance standards.
Key clarifications from the Q&A include: submission procedures allow multiple emails per volume with no limit; Volume III of the RFP has been corrected; historical service volumes by exam type are available in the SOW's Background Section, with services required within a 60-mile radius of employee/candidate locations nationwide and in specified OCONUS areas (Alaska, Hawaii, Washington DC, Puerto Rico, Virgin Islands, Guam, and Saipan); vision and hearing requirements development pricing must be submitted as hourly costs; Mental Health Reviewing Consultants must be MDs or DOs, not Licensed Clinical Psychologists; specialists required for Independent Medical Examinations vary based on evaluation needs, with FY2025 historical data provided for Internal Medicine (11), Neurology (9), Orthopedic (16), and Psychiatric (31) evaluations; medical opinion forms will be provided by CBP/HC upon award for pre-employment examinations; system security categorization and Agency Authority to Operate (ATO) requirements will be determined post-award; second-tier small business utilization counts toward small business subcontracting goals; and resume copies and geo-access maps are excluded from page limitations. The government indicated that pricing templates would be unavailable at the time of this Q&A but stated that additional pricing-related questions would be accepted upon release of pricing attachments.
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Sheet1
| 70B06C26R00000017 - Medical Support Services SOW & RFP Q & A | |||||
| Question # | Document & Section | Page Number | Question | Government Response | |
| 1 | RFP: III.17 (j) | ||||
| SOW: 1.8.3 | 71 of 79 | ||||
| 13 | For OCONUS locations, will geo-access identification and available services suffice to meet the requirement? | TBD | |||
| 2 | RFP: III. 17 (i) 4.) | 71 of 79 | |||
| Will the Government clarify the offerer is to send one email per Volume (5 emails/1 Vol each Vol I-V)? | Multiple emails may be used. There is no limit on the number of emails. | ||||
| 3 | RFP:III. 17 (k) | 74 of 79 | There is no Volume III subheader listed in the RFP. It skips from II to IV. Please clarify is the Oral Presentation Slide Deck section (k) Phase II to be considered Volume III? | The RFP has been updated. | |
| 4 | SOW: 1.4 | 5 | Please provide historic volume by exam type for CONUS and OCONUS locations by city for 2025. This will help in providing the Government with best availabile coverage and pricing as well as ensure complete and ample surplus coverage, particularly in high utilization areas. | Please see the 'Historial Trends' tables within the Background Section of the SOW to view historical volumes for services. CBP is unable to provide a definitive list of city locations for testing; however, the SOW states that facilities for employee and/or candidate appointments shall be located within the continental United States and in Alaska, Hawaii, Washington DC, Puerto Rico, the Virgin Islands, Guam, and Saipan. Appointments that shall be within a sixty (60) mile radius of the employee and/or candidate’s zip code unless otherwise stated in this SOW. | |
| 5 | SOW 1.7.1.1 | 12 | Please clarify the development of job-related of Vision and Hearing requirements which requires contractual support. Is this a new rewuirement to the program and will the pricing for this be required as an hourly cost? | This is not a new requirement for the program. The pricing will be required as an hourly cost. | |
| 6 | SOW 1.9 | 14 | The SOW indicates that CBP may send up to several thousand requests per day. Can CBP provide expected peak periods or historical distribution of requests to assist in planning staffing and scheduling resources? | The volume of tests ordered is contingent upon the number of new hires approved by Congress and specific hiring requirements. Historical volumes can be found in the Background Section of the SOW, section 1.12 and Tables 1, 2, 3, and 4. | |
| 7 | SOW 2.3.5 | ||||
| SOW 9.7.1 | 25 | ||||
| 148 | 2.3.5 lists Mental Health and Vision specialists for IMEs as Board Certified Psychiastrists, Psychologist, Addiction Specialist, Optometrist or Opthamalogist. To successfully perform the services required by this contract, the Contractor shall have established a network of healthcare specialists... | ||||
| Q: Are those listed the extent of specialists required? | No, the listed professions are an example. We may require other specialists or sub-specialists, depending on the evaluation needs. | ||||
| 8 | RFP III.17 (j.) 1. b) | 71 of 79 | Is the expecation for overseas geo-access maps to include all services and specialty provider detail? | TBD | |
| 9 | SOW 4.2.2 | 75 | Please clarify which medical specialties are expected to be utilized for IMEs (e.g. Neurologist, Psych, OS, Pulmonologist, etc.). Can we have historical data by specialty from 2025? | For NPD: The specialists needed vary based on the reason for the FFDE. FY Historical Data: Internal Medicine 11, Neurology: 9, Orthopedic: 16, Psychiatric: 31 | |
| 10 | SOW 8.8 | 128 | The SOW references DHS interconnection requirements and the use of Interconnection Secuirty Agreements (ISAs) when contractor systems connect with CBP systems. Is there an agency ATO requirement? If yes, please provide details on requirements and timeline for accomplishing the ATO. | TBD upon award. | |
| 11 | SOW 8.12.9.2.5.1.1 | 137 | If contractor systems will interconnect with CBP systems, can the Government clarify the anticipated system security categorization (e.g., FIPS 199 Low, Moderate, or High) for the information processed under this effort? | TBD upon award. | |
| 12 | General | NA | There is no pricing attachment. Although pricing is not required in Phase I, it is helpful in the breakdown for level of work/effort being requested on an annual basis. Can you please provide pricing template? | This is unavailable at this time. | |
| 13 | SOW 1.0 | 5 | When pricing attachment is provided, may contractors submit additional questions related to pricing? | Yes. | |
| 14 | SOW 1.5 | 9 | Will the Government provide all exam forms and medical standards with the release of the formal solicitation? | Yes. | |
| 15 | SOW 2.5.1.10 | 28 | Does CBP have a standard form/template to be utilized for submission of the Medical opinion? | No, but the form must include all of the items stated in the SOW. |
For pre-employment examinations, CBP/HC will provide templates upon award.
16 SOW 9.3.8.3 144 For vision consultaion, is this requirement for onsite location/in-person consultaion or review of documentation? This may be on a case by case basis.
For pre-employment vision consultations, these will be review of documentation.
17 SOW 1.10.1.5 Table 1, 3, and 4. 15-16 There is a disparity between number of exams requested verse number of exams completed. For example on table 1, only 60% of exams requested in FY2025 were completed. Likewise in previous years only 70-80% of exams were completed. Please advise why number of exams completed is so much fewer than number of exams ordered. Common reasons for cancellation include employee reassignment, retirement, or resignation. Other reasons include management's decision to cancel the FFDE process due to varying reasons or the employee's refusal to comply with the FFDE process.
For pre-employment examinations, a variety of factors contribute to the difference in exams requested versus completed, such as candidate availability for appointments, candidates who discontinue during other portions of the hiring process and do not complete the requested examinations, etc.
| 18 | RFP | 76 of 79 | Please confirm Prime contractor will recieve credit for Tier 1 subcontractors that support tasks similar in size and scope will be included as part of Prime contractors past performance evaluation? | CBP has no involvement, in determining who recieves credit for tasks. |
| 19 | RFP III (j.) 2. | 72 of 79 | The SOW references Past Performance Questionnaire. Will the Past Perfomance questionnaire be provided by the Government? | Yes. |
| 20 | RFP:III. 17 (k) | 74 or 79 | The SBA final rule effective 2023, allows for second-tier small business utilization to count towards meeting federal prime contractor small business subcontracting goals. Please confirm that second tier small business utilization will count toward small business goals under this CBP acquisition. | Yes, individual plans tied to a single agency contract. |
| 21 | RFP III.17 (j.) 1. | 71 of 79 | Will copies of resumes and geo access maps attachments be excluded from total page limitation? | Yes. |
| 22 | SOW 9.7.2 | 148 | Under what circumstance would audio and video files be sent and in what format? | Audio and video files may be sent as supporting evidence with a case and used to help in the recommendation process. Typical formats include jpeg or WAV. |
| 23 | RFP | 74 of 79 | For oral presentation, are there timeframes per topic, time limit for questions, or time limit per presenter? | TBD |
| 24 | SOW 9.3.7 | 143.00 | Would the Government accept a Licensed Clinical Psychologist (APA certified) and meeting all the other requirements listed in the SOW for Mental Health Reviewing Consultant ? | No, the Mental Health Reviewing Consultant must be a MD or DO. |
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