J-7_MPA_PWS_FINAL_04192019.pdf

U.S. Department of Homeland Security

U.S. Customs and Border Protection

Performance Work Statement For

Air and Marine Operations

Maritime Patrol Aircraft Program Management Office

P-3 AIRCRAFT MAINTENANCE AND LOGISTICAL

SERVICES

COMPETITION SENSITIVE FOUO

Table of Contents

C.1 PEFFORMANCE WORK STATEMENT (PWS)

C.1.1 GENERAL

C.1.1.1 BACKGROUND

C.1.1.2 INTRODUCTION

C.1.1.3 OBJECTIVES

C.1.1.4 APPLICABLE DOCUMENTS, INSTRUCTIONS, NOTICES

AND AIRCRAFT REGULATIONS

C.1.1.5 SPECIFIC REQUIREMENTS

C.1.1.6 PERIOD OF PERFORMANCE

C.1.2 PROGRAM MANAGEMENT (PM)

C.1.2.1 OBJECTIVES

C.1.2.2 ORGANIZATIONAL AND WORK BREAKDOWN

STRUCTURE (WBS)

C.1.2.3 PROGRAM COMMUNICATIONS

C.1.2.4 FINANCIAL MANAGEMENT

C.1.2.5 RISK MANAGEMENT

C.1.2.6 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

C.1.2.7 QUALITY CONTROL PLAN (QCP)

C.1.2.8 GOVERNMENT FURNISHED EQUIPMENT (GFE), PROPERTY

AND INFORMATION

C.1.2.9 CONTRACTOR FURNISHED PROPERTY/ INFORMATION/

EQUIPMENT

C.1.2.9.1 OFFICE AND WAREHOUSE SPACE

C.1.2.11 VENDOR MANAGEMENT

C.1.2.12 ENGINEERING SERVICES

C.1.2.13 DEFICIENCY REPORT FORMS

C.1.2.14 TECHNICAL DIRECTION LETTERS

C.1.2.15 AIRCRAFT CONFIGURATION MANAGEMENT

C.1.2.16 OTHER GOVERNMENT AGENCIES (OGA)

C.1.2.17 EMERGENCY RESPONSE

C.1.2.18 FACILITY MAINTENANCE and CUSTODIAL SERVICES

C.1.2.19 AIRCRAFT MAINTENANCE MANAGEMENT SYSTEMS

AND INFORMATION SYSTEMS

C.1.2.20 DOCUMENT MANAGEMENT

C.1.2.21 PROCESSES

C.1.2.22 PROGRAM MANAGEMENT REVIEWS (PMRs)

C.1.2.23 STAFFING

C.1.2.24 KEY PERSONNEL

C.1.2.25 TRAVEL

C.1.2.26 TRAINING and CERTIFICATION REQUIREMENTS

C.1.2.27 CONTRACTOR PERFORMANCE ASSESSMENT REPORT

SYSTEM

C.1.2.28 SECURITY

C.1.2.29 ENVIRONMENTAL, SAFETY AND HEALTH

C.1.2.30 CONTRACT DATA REQUIREMENTS LIST (CDRLs)

C.1.2.31 POST AWARD

C.1.2.32 TRANSITION-IN / STARTUP

C.1.2.33 TRANSITION-OUT

C.1.2.34 ACCESS FOR GOVERNMENT REPRESENTATIVES

C.1.3 SITE MAINTENANCE (O-Level)

C.1.3.1 OBJECTIVES

C.1.3.2 AIRCRAFT SERVICING AND MAINTENANCE

C.1.3.3 AVIATION FUEL AND POL MANAGEMENT PROGRAM

C.1.3.4 AIRCRAFT GROUND SUPPORT EQUIPMENT

C.1.3.5 CORROSION CONTROL PROGRAM

C.1.3.6 AVIONICS

C.1.3.7 ENGINE AND PROPELLORS

C.1.3.8 SURVIVAL EQUIPMENT

C.1.3.9 SITE SUPPLY INVENTORY

C.1.3.10 IN-HOUSE REPAIR (IHR) MINOR

C.1.3.11 FOREIGN OBJECT DAMAGE (FOD)

C.1.3.12 CANNIBALIZATION

C.1.3.13 CRASH DAMAGE AIRCRAFT SUPPORT

C.1.3.14 TRANSIENT AIRCRAFT MAINTENANCE SUPPORT

C.1.3.15 AIRCRAFT LOGS AND RECORD KEEPING

C.1.3.16 TECHNICAL LIBRARY

C.1.3.17 UNIFORMS

C.1.3.18 OFF-SITE MAINTENANCE/DETACHMENTS

C.1.3.19 OTHER GOVERNMENT AGENCIES (OGA)

C.1.3.20 SITE PERFORMANCE MEASUREMENTS

C.1.4 MATERIAL MANAGEMENT/INVENTORY CONTROL MANAGEMENT

C.1.4.1 OBJECTIVES

C.1.4.2 INVENTORY CONTROL MANAGEMENT

C.1.4.3 INVENTORY CONTROL POINT

C.1.4.4 PURCHASING CLASSIFICATIONS

C.1.4.5 INVENTORY ANALYSIS

C.1.4.6 OBSOLESCENCE MANAGEMENT

C.1.4.7 SUPPORT AND TEST EQUIPMENT INVENTORY

C.1.4.8 CALIBRATION PROGRAM

C.1.4.9 ANNUAL INVENTORY

C.1.4.10 DETACHMENT SITE PACKUP INVENTORY

C.1.4.11 SPECIAL INVENTORIES

C.1.4.12 EXCESS INVENTORY MANAGEMENT

C.1.4.13 ENGINES AND PROPELLORS

C.1.4.14 RADAR – APS-145

C.1.4.15 GOVERNMENT PROVIDED SUPPORT VENDORS

C.1.4.16 DEPARTMENT OF DEFENSE SUPPORT (DOD)

C.1.4.17 AIRCRAFT COMPONENT REPAIR (I- Level) IN-HOUSE

REPAIR (IHR) - MAJOR

C.1.4.18 CBP P-3 MISSION SYSTEM

C.1.5 DEPOT LEVEL MAINTENANCE (D-Level)

C.1.5.1 OBJECTIVES

C.1.5.2 DEPOT LEVEL MAINTENANCE (DLM)

C.1.5.3 NON-DESTRUCTIVE INSPECTION (NDI)

C.1.5.4 DEPOT DROP-INS AND MODIFICATIONS

C.1.5.5 GOVERNMENT FURNISHED PROPERTY/INFORMATION/

EQUIPMENT

C.1.5.6 CONTRACTOR FURNISHED PROPERTY/INFORMATION/

EQUIPMENT

C.1.5.7 DEPOT ENGINEERING SUPPORT

C.1.5.8 DEPOT MONITORING

C.1.5.9 CONTRACT DELIVERABLES REQUIREMENTS LIST

C.1.6.10 OTHER GOVERNMENT AGENCIES and SPECIAL

CONSIDERATIONS

C.1.7 APPENDICES

C.1 PEFFORMANCE WORK STATEMENT (PWS)

C.1.1 GENERAL

C.1.1.1 BACKGROUND

U.S. Customs and Border Protection (CBP) has maintained and operated P-3 aircraft in the Continental United States (CONUS) and Outside the Continental United States (OCONUS) for over 30 years and plans to continue maintaining and operating P-3 aircraft for at least an additional 15 years. CBP has successfully operated the fleet an average of 7000 flight hours per year (flight hours can change based on current year requirements and funding), in support of the combined mission to combat terrorism, human smuggling, drug smuggling, and the transport of counterfeit or unsafe goods by providing a comprehensive understanding for situational awareness.

A reliable maintenance and logistics contract is required to sustain aircraft readiness in support of CBP’s law enforcement and security missions in order to continue to achieve the strategic goals and homeland security missions set forth by the 2014 Department of Homeland Security (DHS) Quadrennial Homeland Security Review (QHSR), which are to:

• Prevent terrorism and enhance security

• Secure and manage our borders

• Enforce our immigration laws

• Strengthen national preparedness and resilience

C.1.1.2 INTRODUCTION

The P-3 aviation assets currently consist of eight (8) Airborne Early Warning (AEW) and six (6) Long Range Tracker (LRT) high-endurance, all-weather, tactical turbo-prop aircraft. The AEW aircraft are utilized primarily for long-range patrols along the entire U.S. border, and utilized in source and transit zone countries. The LRT aircraft are used to intercept, track airborne and surface threats in the source and transit zones. The P-3 aircraft are equipped with highly sophisticated sensor equipment, i.e., radar, electro-optical and infrared (EO/IR) detecting systems designed to support CBP’s operations and national tasking. The flight hour projections shown in Appendix 1.7.7 will vary by aircraft, location, and mission requirement, and can increase or decrease due to world events and/or mission priorities.

Performance of the tasks contained in this PWS requires work at Aviation Operational Sites (AOS) permanently located at: National Air Security Operations Centers (NASOC) at Cecil Commerce Center in Jacksonville, Florida, Naval Air Station (NAS) Corpus Christi, Texas.

NASOC Operations Center East Cecil Commerce Center 6222-3 New World Ave. (68B) P.O. Box 150861 Jacksonville, FL 32221

NASOC Operations Center West Naval Air Station (NAS) - Corpus 845 First Street P.O. Box 18900 Corpus Christi, Texas 78419

Performance of the tasks will also be required on a concurrent and temporary basis at detachments and forward operating locations, both in CONUS and OCONUS locations. CBP has infrequent special operational assignments and supports other government agencies in other world locations that will be coordinated with the contractor. The Contractor will be required to fly on CBP aircraft during all detachments (within and outside the United States) to conduct maintenance activities, flight checks, and provide troubleshooting that cannot be completed on the ground. See Appendix 1.7.6 for facilities and operation hours. Contractor can expect to work a combination of day, night, shift and weekend hours.

CBP has completed a successful Service Life Extension Program (SLEP) for its P-3 aircraft fleet. The CBP SLEP included the installation of newly manufactured wings, horizontal stabilizers, and refurbished major components (engines and prop control) which enable the continued operation of 15,000 additional flight hours minimum per aircraft equating to approximately 20-years of additional service. Routine maintenance is required to keep these aircraft in operational condition.

Performance of the Depot task will be at a contractors provided facility.

C.1.1.3 OBJECTIVES

This PWS establishes the requirements for Organizational (O), Intermediate (I), and Depot (D) level maintenance and aircraft logistics support through a Material Management/Inventory Control Management area. These requirements are applicable to all aircraft systems/subsystems (including but not limited to engines, avionics, environmental, hydraulic, electrical, etc.), aircrew systems, Support Equipment (SE), Ground Support Equipment (GSE), and tooling. In addition, this contract will support Other Government Agencies (OGA) that also fly P-3 aircraft. This contract will allow OGA’s to leverage organizational and depot level maintenance effort to support their aircraft.

Mission Objectives are:

• Meet the annual average flight hour fleet operational requirement with airworthy, fully mission-capable aircraft.

• Provide an Operational Performance (OPM) of 90% or higher.

• Successfully support 140+ deployments per fiscal year.

• Launch any or all safe for flight aircraft within a two-hour notice.

• Ensure Detachment pack-ups are comprehensive and fully stocked.

• Responsive program-wide logistics support.

• Expand current In-House Repair (IHR) (Minor and Major) capability.

• Effectively manage Depot maintenance activities including: Depot Level Maintenance, Drop-in and OGA level of effort performed within schedule and budget.

C.1.1.4 APPLICABLE DOCUMENTS, INSTRUCTIONS, NOTICES AND AIRCRAFT REGULATIONS

The CBP P-3 aircraft are being operated and maintained as Public Use Aircraft as defined by Title 14 of the Code of Federal Regulations (14 CFR). CBP aircraft are not subject to FAA aircraft certification or oversight; however, FAA regulations and policies are adhered to whenever applicable (e.g. aircraft registration, Automatic Dependent Surveillance-Broadcast (ADS-B), etc.). CBP encourages the use of Airframe and Powerplant (A&P) certified mechanics and Inspection Authorization certifications.

The Contractor shall plan and maintain CBP aircraft in accordance with 14 CFR, Department of Defense (DOD) Directives/Instructions and Original Equipment Manufacturer (OEM) specifications, as applicable and listed in the appendix 1.7.13, 1.7.14, and any other referenced aviation, aircraft, and safety regulation.

All maintenance and administrative tasks performed by the Contractor shall be accomplished in accordance with applicable publications, technical directives, instructions, standards, and procedures contained in pertinent manuals using blueprints, drawings or schematics. All applicable technical manuals, forms, publications, bulletins, directives, specifications, standards, and CBP Procedures shall be used and will be provided by the Government, as applicable. When a maintenance or technical publication provided by the Government via the Central Technical Publications Library (CTPL) is subsequently revised, supplemented, replaced, or rescinded, the Contractor shall be required to comply with the update. Any conflicts or discrepancies between any referenced documentation shall be referred to the Contracting Officer’s Representative (COR) for resolution.

The Contractor shall produce Maintenance Operating Procedures (MOP) using established CBP processes and Standard Operating Procedures (SOPs) that encompass line maintenance, scheduled and unscheduled maintenance, supply, and forward deployed aircraft support. The contractor shall submit tailored MOPs to the COR for review and approval before the end of the transition period. Once signed, the procedures shall be reviewed annually by the Contractor and updated accordingly.

At times (e.g., to gain efficiencies), the Contractor may need to deviate from approved technical service maintenance procedures. The Contractor shall request such deviations through the Designated Agency Representative (DAR) with approval by the COR.

CBP reserves the right to deviate from criteria established by the approved technical service maintenance procedures. The COR will notify the Contractor, in writing, of deviations to the approved maintenance requirements. Due to frequent changes to Documents and Directives, it is expected and required that the most current version shall be used.

List of applicable documents, instructions and notices are in the appendix.

C.1.1.5 SPECIFIC REQUIREMENTS

The five distinct sections to this PWS:

(a) Section C.1.2 Program Management o Engineering

(b) Section C.1.3 Site Maintenance (Organizational)

(c) Section C.1.4 Material Management/Inventory Control Management o Aircraft Component Repair (Intermediate Maintenance)

(d) Section C.1.5 Depot Level Maintenance o Engineering

(e) Section C.1.6 Appendices containing reference and technical information.

C.1.1.6 PERIOD OF PERFORMANCE

The period of performance will be four-month phase in, a twelve (12) month base period and nine (9) twelve month option periods, including 60 days phase out.

C.1.2 PROGRAM MANAGEMENT (PM)

C.1.2.1 OBJECTIVES

Provide Program Management (PM) oversight for the whole contract, to include the following areas:

• program management;

• organizational structure;

• communications;

• finance;

• processes;

• performance;

• and reporting.

These areas will ensure both the CBP Maritime Patrol Aircraft Program Management Office (MPA PMO) and the Contractor can successfully prioritize, coordinate, monitor, and programmatically manage the sections of the P-3 maintenance program as an integrated solution. CBP in conjunction with the Contractor must establish a coordinated and successful partnership that fulfills the CBP mission and the contract. The contractor shall develop and maintain a Program Management Plan (PMP) (CDRL A001) no later than (NLT) 90 days after the Post Award Meeting.

The main objectives for Aircraft Contractor Program Management are:

(a) Maintain an operationally safe, effective, and efficient fleet of aircraft to insure assets are available while improving the cost effectiveness, efficiency, and responsiveness of the associated logistics and maintenance program.

(b) Obtain timely and effective aircraft maintenance and logistics support per CBP standards to ensure operational requirements are met with airworthy, fully mission-capable aircraft.

(c) Informed timely decisions and actions on both scheduled and unscheduled maintenance.

(d) Achieve program excellence by delivering on-time performance, quality deliverables and continuous improvement through effective management.

C.1.2.2 ORGANIZATIONAL AND WORK BREAKDOWN STRUCTURE (WBS)

Contractor’s Organizational Structure

To ensure efficient management and administration of all work and to provide a direct recurring interface between the Contractor and CBP, the Contractor shall provide principle point of contacts (POC), Program Manager (PM) and Deputy PM. The Contractor shall:

(a) Employ a program management structure that ensures the efficient execution of the work, responsive to task requirements and the capability to report on the status of work performed.

(b) All Contractor program management personnel considered direct reports shall be classified as key personnel, see Key Personnel Section 1.2.24. The Contractor shall include this in the staffing plan, CDRL A0019.

(c) The Contractors staffing levels must take into account facility operating hours, shift coverage, as well as mission coverage for deployments.

Work Breakdown Structure (WBS)

Provide a WBS and WBS Dictionary based on the Contractor proposed structural view of this PWS, which shall include detailed elements and definitions necessary to produce a schedule of tasks and milestones.

WBS shall be reported at Level 3, at a minimum, to provide an adequate level of detail and understanding.

A single integrated WBS shall be used for planning, managing, and reporting of the contractual effort. The WBS and WBS Dictionary shall be submitted NLT 90 days after the Post Award Meeting. The WBS shall be updated based on changes in scope or when requested by the COR.

C.1.2.3 PROGRAM COMMUNICATIONS

Develop and maintain a Communications Management Plan (CMP) (CDRL A002) NLT 90 days after the Post Award Meeting. The CMP shall include:

(a) The Contractor/Client stakeholders and communications flow chart.

(b) A contact list for all key personnel positions fulfilling this contract including name, job title, job description, job code, business location/address, email address, and work phone numbers.

(c) An escalation procedure for communications and issue resolutions.

(d) The Contractor shall notify (by phone and email) the CBP Contracting Officer (CO) and COR within 24 hours of any issues or problems requiring a CBP response.

(e) The Contractor shall prepare and submit all reports per Appendix C1.7.18 CDRLs.

(f) Establish weekly program meetings (conference calls) between the contractor and MPA PMO

(below is a list of base line meetings, meetings can be modified/change or additional meetings can be added). These meetings will track open action item’s involving both CBP and the contractor, provide status updates, discuss current issues or concerns etc.

• Budget, Modification, Planning

• Site Support

• Depot

• Engineering

C.1.2.4 FINANCIAL MANAGEMENT

The contract is a hybrid cost plus incentive fee, cost plus fixed fee, cost reimbursable, and firm-fixed-price (CPIF/CPFF/CR/FFP) contract. The incentive fees will focus on actual contractor performance that maximizes support of the CBP mission.

(a) Funding: The maintenance contract CLINS may be incrementally funded each option year. A review and adjustment to target cost and fee shall be conducted no later than 120-days prior to the execution of each option year.

(b) Contract Modifications: The Contractor Program Office is expected to coordinate contract modifications. As maintenance work and upgrades are required, incremental or additional funding will be authorized by the CO. These modifications include but are not limited to incorporating Technical Direction Letters, updating CDRLs, and any other contract changes.

(c) Reporting: The Contractor shall develop and submit a monthly Contract Funding Status Report

(CFSR) as defined in the CDRL A007. The report must be in MS Excel and use Excel formulas.

The Contractor shall explain significant changes between monthly CFSRs, Estimate at Completion (EACs) or estimated funding variances. Additionally, the Contractor shall monitor and provide notification to CBP when any CLIN utilizes 75% of its funding.

Additionally, a monthly Integrated Logistics Support (ILS) Financial Summary Report (CDRL A008) shall be provided in MS Excel format based on data contained in the ILS Financial Reports (ILS853AA, etc.). The report shall be presented in an agreed upon layout and provide comparison to the CFSR for reconciliation of data across the Government and Contractor financial systems.

(d) Project Level - Earned Value Management (EVM): EVM is required on contract work that is discrete and measurable such as scheduled Depot-Level Maintenance and any other standardized engineering changes, such as Service Life Extension Programs (SLEPs). For other work, the contractor shall provide a financial forecast, a monthly burn-rate analysis, and a cost variance explanation when the variance exceeds 10% at the summary level.

C.1.2.5 RISK MANAGEMENT

Risk Management is required for identifying, controlling, and managing risk through all phases of program execution; evaluating any emerging opportunities for program improvement; and detailing specific risk mitigation actions. The Contractor shall incorporate controls for managing issues, risk events, and assign appropriate resources and personnel to initiate corrective actions in accordance with agreed remediation schedules.

(a) Communicate program or contract issues and risks, as they are identified, in writing to the COR. If the issue or risk involves safety it shall also be communicated to the appropriate Designated Agency Representative (DAR).

(b) Develop and record risks in a risk management log, assign a risk level, status, and develop a risk mitigation (counter measure) strategy, when necessary. The risk log shall have two parts, the active risks and the historical mitigated risks.

(c) Develop and record issues in an issue management log providing the issue resolution, required actions, and current status. The issue log shall have two parts; the active issues and the closed issues.

(d) The issues and risk logs review will be part of the weekly program status meeting. The log shall be sent to the COR 1-2 days before the program meeting.

(e) Results of the weekly issue and risk review are recorded in the logs and summarized in the Contractor’s monthly Program Management Report (PMR) (CDRL A006). The reports risk section shall also contain a forward looking risk mitigation matrix with risks, their potential impact, what is being done to mitigate them, and the schedule.

(f) The Contractor shall brief risk and mitigation status at each quarterly Program Management Review.

C.1.2.6 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

This is a PWS and the Quality Assurance Surveillance Plan (QASP) is a key component of the Government-developed surveillance process.

The QASP is based on the premise that the Government desires to maintain a quality standard for required services. The document defines a systematic surveillance method for the services by which the Contractor's performance will be monitored.

The QASP:

(a) Identifies the services and products that will be measured.

(b) Establishes the specific standards of performance for each required output.

(c) Establishes the responsibilities for performing the measurement.

(d) Defines the Government's role in overseeing the performance.

(e) Provides for feedback to the Contractor regarding quality, quantity, and timeliness of the service outputs.

(f) Establishes timeframes for communicating needed performance improvements.

(g) Will be reviewed/revised as needed or annually for applicability and the impact of contract mods.

C.1.2.7 QUALITY CONTROL PLAN (QCP)

The Contractor shall ensure quality control of services is maintained throughout the life of the contract, and shall prepare and implement (upon Government approval) a Quality Control Plan (QCP). The QCP shall reflect the Contractor’s overall approach, internal controls and establishment of procedures for evaluating each of the major service areas (who, method, how often), for reporting to the Government, for resolving deficiencies, for identifying potential improvements, and for maintaining and making available to the Government, documentation reflecting quality control inspections and any corrective actions taken. The QCP will outline processes and activities that will be implemented, and include a schedule that covers initial development through to reporting requirements.

The Contractor shall provide, maintain, and control an effective Quality Control (QC) program to ensure proper compliance with the maintenance requirements, practices, and procedures with emphasis on material condition of aircraft. The Contractor’s overarching Quality Management System shall be compliant with AS9100, Quality Management systems – Requirements for Aviation, Aerospace and Defense Organization. The Contractor is encouraged to continually identify and submit ideas for cost-effective tailoring of requirements or alternative solutions to the Government’s needs. The Government may perform any inspection, verification and evaluation to ascertain conformance to the requirements and the adequacy of the quality system.

The Contractor shall provide objective trend data on all high and moderate risk systems, processes, and characteristics.

The Contractor shall retain all QC records for the life of the contract. The QC data shall be made available to the Government at any time.

The QCP is intended to organize, plan, and implement quality standards, processes and activities.

This will ensure the relevant and required performance, quality standards and service levels are achieved.

The QCP (CDRL A003) shall be developed within 90 days of the post award meeting and delivered to the CBP CO and COR for review and acceptance. The QCP should be reviewed and updated as conditions warrant or annually at a minimum. The CBP CO and COR will review and approve all proposed changes and revisions to the QCP before implementation. The Contractor shall make all records and data related to quality control available to the Government upon request within 7 business days. The Contractor shall ensure the records are standardized. The Contractor shall ensure records, data or other inspection documentation used for ensuring that proper maintenance services are performed are verified and reviewed for accuracy.

C.1.2.8 GOVERNMENT FURNISHED EQUIPMENT (GFE), PROPERTY AND INFORMATION

The Government will provide the necessary work space and office space at Government provided facilities.

The Government will provide the required office equipment (for access to CBP IT systems) to the contractor. The Government will provide Support Equipment (SE), test equipment, and special tools for use at the AOS and forward operating locations and detachment sites (foreign and domestic).

The Contractor shall identify furniture requirements and notify CBP of the need to replace or augment the initial inventory within 90 days of the contract award date.

The Contractor will have access to use Government available Ground Support Equipment (GSE), tooling and other major equipment for use on this contract to include major production equipment and tooling in public and private sector inventory management systems. (Appendix 1.7.9)

The contractor shall be responsible for maintenance, inspection, inventory control, management and disposal of GFE under this contract at all CBP locations including detachment sites and forward operating locations.

NOTE: Contractor responsible for CBP GFE of major Original Equipment Material (OEM) located throughout the world is limited to management and inventory control.

The Government will provide an aircraft logistics maintenance management system (IT system).

In performance of this contract, the Contractor may receive Government Furnished Information (GFI) to include CAD models to use in the manufacturing of new parts. Any GFI made available to the contractor shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known to any persons except as may be necessary in the performance of this contract. The Contractor will be requested to sign Non-Disclosure statements. All GFI must be protected to the degree and extent required by local rules, regulations, and procedures. The Contractor shall conform to all security policies.

The Contractor shall be responsible for loss or damage to any GFE. The Government, at its option, may either require the Contractor to replace all lost or damaged property or to reimburse the Government for the full value of the lost or damaged property.

C.1.2.9 CONTRACTOR FURNISHED PROPERTY/ INFORMATION/ EQUIPMENT

The Contractor shall provide all hand tools, shop supplies, office supplies, information technology network equipment, desktop computers, laptops, tablets, cell phones, and printers to be operated on the Contractors information management network, necessary to perform this contract.

For each commercially available Information and Communications Technology (ICT) item offered through this contract, the Offeror shall provide an Accessibility Conformance Report (ACR). The ACR shall be created using the Voluntary Product Accessibility Template Version 2.2 508 (or later). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed in accordance with all https://www.itic.org/policy/accessibility/vpat the instructions provided in the VPAT template. Each ACR must address the applicable Section 508 requirements referenced in the Work Statement. Each ACR shall state exactly how the ICT meets the applicable standards in the remarks/explanations column, or through additional narrative. All “Supports”, “Supports with Exceptions”, “Does Not Support”, and “Not Applicable” (N/A) responses must be explained in the remarks/explanations column or through additional narrative. The offeror is cautioned to address each standard individually and with specificity, and to be clear whether conformance is achieved throughout the entire ICT Item (for example - user functionality, administrator functionality, and reporting), or only in limited areas of the ICT Item. The ACR shall provide a description of the evaluation methods used to support Section 508 conformance claims. The agency reserves the right, prior to making an award decision, to perform testing on some or all of the Offeror’s proposed ICT items to validate Section 508 conformance claims made in the ACR. (CDRL A043)

The Contractor shall provide a single location for the Depot level facility, equipment, tooling, and furnishings to include office and conference space for a CBP Designated Agency Representative (DAR).

The Contractor shall provide storage/warehouse space for the storage of GFE parts, major components.

Office/work space for in-house repairs (major) and CBP provided Government contractors and Government personnel working within the Material Management/Inventory Control Management area.

C.1.2.9.1 OFFICE AND WAREHOUSE SPACE

The Contractor shall provide office space, and storage/warehouse space for the Material Management/Inventory Control section of this PWS to include Aircraft Component Repair – Intermediate

(I) Maintenance (In-House Repair) Major (that is equal to or better than the current space provided).

Current occupied space is being leased by the current contractor.

ICP Office Cecil Field 13618 Lake Fretwell Street Jacksonville, FL 32221

Green Cove Springs Storage Warehouse Clay County Port Inc.

1063 Bulkhead Road Green Cove Springs, FL 32043

Requirements for space are as follows:

• The Contractor must maintain the facilities with security access, security monitoring, and fire systems to ensure CBP, Occupational Safety and Health Administration (OSHA) and all applicable government requirements are met for physical, personnel and information security.

• The Contractor will be responsible for all utilities and up-keep of the grounds.

• Work Space for In-House Repair (Major) and Government contractors; CBP currently contracts the repair of radar and sensors for the CBP aircraft fleet. Work space is currently provided to these contractors within the current space referenced as the ICP Office.

• Space requirements: CBP currently has approximately 35,000 sq. ft. of warehouse space and 2,000

sq. ft. of sensor repair space housed within the ICP Office. It is anticipated that requirements for up to 75,000 sq. ft. would be necessary over the next few years as well as the following requirements.

a. Government Contractor “clean” work space for radar and sensor repair to include the APS- 145 repair bench

b. Location must be within 50 miles of Cecil Field

c. Space requirements in table below:

Warehouse Office Space 35,000 minimum up to

75,000 Sq Ft 2,000 up to 6,000 Sq Ft.

Government Contract Employees 10 Government Employees 3 Contract Employees TBD Conference Room 20-30 people

C.1.2.11 VENDOR MANAGEMENT

It is the responsibility of the Contractor to manage, meet deliverable requirements, report status, and process all financial matters for any vendors they engage to fulfill tasks or work under this contract.

It is the responsibility of the Contractor to establish contracts and the requisite working relationships with vendors to meet the requirements of the contract and the FAR. The Contractor shall have a vendor certification program in place to complete vendor certifications within the transition period.

CBP has GFE installed at vendor locations. The GFE is specific to the P-3 aircraft systems and supports all P-3 operators (internationally and DOD).

C.1.2.12 ENGINEERING SERVICES

Engineering services are required at the electrical, mechanical, and structural levels to meet the tasks contained within this PWS.

The engineering support shall consist of at least one dedicated P-3 structural engineer (key personnel) and one dedicated engineer at the depot facility (Depot engineering services requirement are further defined in section C.1.5. and the Technical Requirements Document) with access to an engineering pool for surge capacity during periods of high demand. The engineering staff will have all appropriate electrical, mechanical, and structural technical disciplines who are knowledgeable of aerospace industry technical standards and specifications, format and content of military technical manuals, and industry accepted aircraft engineering and maintenance practices.

The engineering support shall:

(a) Solve problems and develop repair procedures or processes not provided by applicable technical manuals ensuring that the airworthiness and material condition of the aircraft are not jeopardized.

(b) Develop engineering disposition of production deviation/non-conformance reports, including recommending suitable material and parts substitutions and development of non-standard repairs.

(c) Review and provide technical oversight of the implementation of approved non-standard repair methods and technical process changes.

(d) Submit the approved Engineering package for non-standard repairs or processes to the COR on CD (scanned pdfs) upon delivery of the aircraft.

(e) Engineering services shall establish a protocol to response to engineering request within 24 hours.

Drawings, repair procedures, and other documents generated as a result of accomplishing the requirements of an aircraft modifications, including all P-3 aircraft technical and repair data are Government property and shall be surrendered to the CBP COR upon completion/ termination of the contract or as requested. All tooling and equipment manufactured at Government expense will be considered Government property and shall be surrendered at the completion of the contract or as directed.

The Contractor shall provide a monthly engineering status report and a quarterly engineering services report (CDRL A040 and A041). The Contractor shall work with the COR to set engineering priorities and de-conflict any constraints or other issues that can lead to delays.

C.1.2.13 DEFICIENCY REPORT FORMS

The Deficiency Report Forms (DRF) provide identification, description, analysis, notification, and acknowledgment of a contract performance discrepancy requiring root cause analysis and corrective action response.

The DRF process is a contract administrative process utilizing the DRF to identify, document, and correct inefficient, defective and unsafe maintenance actions produced by the contractor.

DRF classification is as follows and is assessed against the operational performance incentive fee:

• Level 1 - DEFECT, CRITICAL - A defect that constitutes a hazardous or unsafe condition, or as determined by experience and judgment could conceivably become so, thus making the aircraft unsafe for flight or endangering operating personnel.

• Level 2 - DEFECT, MAJOR - A defect, other than critical, that could result in failure or materially reduce the usability of the unit or part for its intended purpose.

• Level 3 - DEFECT, MINOR - A defect that does not materially reduce the usability of the unit or part for its intended purpose or is a departure from standards but which has no significant bearing on the effective use or operation of the unit or part. This classification should also be used to document defects that result in whole or in part by Government imposed restrictions, constraints, or direction as well as failure of Government supplied capabilities.

The contractor shall develop and maintain a DRF tracking tool and deliver CDRL A011 quarterly.

DRFs’ status shall be included in the DRF section of the monthly Program Management Report (CDRL A006). DRF’s will be used as an input to performance metrics.

C.1.2.14 TECHNICAL DIRECTION LETTERS

Technical Direction Letters (TDL) are a formal communication periodically issued by CBP during the course of the contract to provide direction and approval to the Contractor relating, but not limited, to aircraft depot induction, sub-contracts, decisions and/or guidance, funding, CLIN utilization, and direction between contract modifications. TDLs are signed by the CBP CO, COR and PM. These TDLs will subsequently be incorporated into the contract via contract modification issued to the contractor by the CO. TDLs have an assigned serial number, approval signatures (COR, PM, and CO) and are to be recorded in the Contractor’s quarterly TDL Report (CDRL A012).

C.1.2.15 AIRCRAFT CONFIGURATION MANAGEMENT

The Contractor shall continue and improve upon CBP’s current configuration management process. The Contractor shall perform a configuration audit of all aircraft and provide recommendations and detailed cost estimates to achieve standardized configurations for all aircraft types to the Government 120 days after Period of Performance (PoP) start date. (CDRL A005).

The Contractor shall establish and maintain an updated configuration file to reflect current configurations, alterations approved by CBP and new aircraft acquisitions and losses. The data file shall identify each aircraft by BUNO/FAA registration number, the latest and historical compliance or changes by date, make/model/part number, equipment type (communications, navigation, mission), engines, and any other equipment or components that may be designated by the COR. CBP will work with the awarded Contractor to obtain a copy of the outgoing configuration management files to provide the historical baseline. Unless an aircraft configuration management tool is provided for by the Government, the Contractor shall also establish and maintain an updated configuration database to reflect new aircraft acquisitions and losses as well as alterations approved by the Government Configuration Control Committee and make this information available to the Government. For each aircraft, the database shall identify, by make/model/serial number, communications and navigation equipment, mission equipment, engines, and any other equipment or components that may be designated by the COR.

The Contractor shall provide the COR a cost, schedule, completion date estimate, and obtain COR approval before incorporating Technical Directives (TD), Engineering Change Proposals (ECP), Airframe/Power Plant Changes, Service Bulletins (SB), Aircraft Maintenance Bulletins (AMB), and Product Advisories. The Contractor shall also provide a recommendation with supporting rationale as to whether ECPs and SBs should be implemented.

The Contractor shall incorporate Aircraft Configuration Control Requests (ACCRs) for alterations to CBP aircraft (as defined in 14 CFR Part 43, Appendix A). These alterations are approved and signed by the CBP Authority. The Contractor shall not perform any other alterations on CBP aircraft unless that alteration is a prototype approved in writing by the COR. The Contractor shall incorporate OEM or DoD approved alterations or continued airworthiness inspection requirements with CBP COR approval.

Alterations may include, but are not limited to, the installation of special mission equipment, complete communication packages, and sensor systems. A monthly aircraft configuration management report is required (CDRL A029).

C.1.2.16 OTHER GOVERNMENT AGENCIES (OGA)

The Contractor shall provide maintenance, logistics and depot support to OGA’s and foreign government-owned aircraft at the direction of the Contracting Officer or the COR. Such activities entails ground handling and servicing, and will be performed with the existing workforce, and not-to-interfere with operational requirements.

For scheduled depot activities, the Contractor shall provide schedule, resource, and cost impacts to the CBP schedule. Requests for support will be submitted by CBP in advance and will be authorized by a CBP TDL/contract modification. CBP will handle the cost reimbursement directly with the requesting agency.

Separate OGA CDRLS, and CLINs will be utilized for cost tracking and reporting purposes.

C.1.2.17 EMERGENCY RESPONSE

When required by the COR, the Contractor shall assist in the recovery and repair of Government accident, crashed and/or damaged aircraft to include (but not limited to): securing the crash site, acting to precluded further damage, effecting temporary repairs/disassembly required to transport/fly the aircraft to a repair site;

follow such other directions deemed worthy and proper by the COR or higher authority. Aircraft recovery and repair can involve multiple levels of Contractor resources as well as coordination with the Site, Material Management/Inventory Control Management, Depot and potentially third party vendors.

The Contractor may be tasked to support government natural disaster relief efforts. These efforts may include loading and unloading relief materials and maintaining aircraft in austere environments.

C.1.2.18 FACILITY MAINTENANCE and CUSTODIAL SERVICES

The Contractor shall provide facility maintenance and custodial services at the AOS and all Contractor leased sites directly supporting this contract.

Contractor shall furnish all supplies and equipment necessary for janitorial services as well as coordinate the activities of third party contractors employed to provide maintenance and repair services outside the scope of work in this PWS.

The Contractor's responsibility for Facility Maintenance, Grounds Maintenance, and Janitorial Services is to maintain the buildings and grounds to assure an attractive, safe, clean and serviceable facility as follows:

(a) Facility Maintenance includes responsibilities as follows: insuring that the facility is properly identified by address and name, replacement of interior and exterior light bulbs, small area interior painting, minor carpentry work, minor repairs to office furniture, minor plumbing repairs that do not conflict with local plumbing code, replace ventilation filters, drain air compressors and regulators, minor false-ceiling repairs, hang pictures and signs, monitor the facility systems and notify the customer of any failure or scheduled servicing and/or maintenance that requires an outside vendor or contractor.

(b) Grounds maintenance responsibilities include emptying exterior trashcans, ensure that the sidewalks and parking lot are clean and free of any material or debris, mow/trim the grass and shrubs, maintain the grass and flowerbeds, and snow/ice removal from walkways and parking lots.

(c) Janitorial service areas include all office spaces, conference rooms, hangar work areas, maintenance shops, bathrooms, showers, gyms, and lunch/break areas. Janitorial responsibilities are to maintain these spaces, furniture, interior windows and refrigerators in a clean, sanitized, neat and orderly condition.

The Contractor is responsible to notify the COR in writing of any damage or defects found with any facility equipment, structure, ramps or facility support systems located within the building or on the facility grounds.

C.1.2.19 AIRCRAFT MAINTENANCE MANAGEMENT SYSTEMS AND INFORMATION

SYSTEMS

The Government will provide an aircraft maintenance management system to be used as a logistics and aircraft maintenance module that is administered and maintained under a separate contract. The system will be a multi-faceted system that is fully integrated with individual applications: EMRKS, a web interface for maintenance actions, tracking of maintenance actions, financial, Integrated Logistics Support (ILS), and GFP. These applications are critical to day-to-day operations. The system will automate many aircraft maintenances related activities, such as: inventory control and aircraft maintenance tracking, funds distribution, non-expendable inventory and depreciation tracking (GFP), and purchasing and accounts payable (ILS). Refer to PWS Appendix 1.7.15 for a list of typical reports.

CBP is currently in the process of transitioning from a legacy mainframe maintenance management application known as Computerized Aircraft Reporting and Material Control (CARMAC) system to a new aircraft maintenance management systems.

CBP will provide training to the contractor on all CBP provided systems.

The Contractor is informed that this contract is covered by HSAR clause 3052.204-71Alt I Contractor Employee Access.

C.1.2.20 DOCUMENT MANAGEMENT

All CBP approved maintenance related documentation including forms, standard operating procedures (SOPs), maintenance operating procedures (MOPs), technical documents (TD), software applications developed under and for this contract including databases, and/or related data content in either electronic or hardcopy form become the property of the CBP. The Contractor shall, at CBP request, provide any underlying algorithms, calculations, formulas used as well as any other related pertinent information deemed necessary to support and interpret contractor produced data outputs or reports.

All documentation shall be consolidated and maintained by the contractor in a central document repository for access, archiving and in the event modifications are needed. An online web-based library and/or similar online project management application (SharePoint, other) is desirable. The document repository must be secure and accessible by both CBP and Contractor personnel. Annually the Contractor shall provide a copy of the library to CBP for archiving.

The Contractor shall ensure all forms are consistent with existing information requirements to support compatibility with CBP aircraft maintenance management system. Forms, MOPs, SOPs and technical libraries include but are not limited to: documenting and recording flight time, maintenance actions, discrepancies, material and parts requirements, work orders, and any other documents required for flight time, maintenance or material actions. The Contractor shall include a flight release statement on any forms that document the performance of maintenance actions or scheduled and unscheduled aircraft maintenance inspections.

The Contractor shall provide program communications and documentation via the MS Office Suite (e.g., Outlook, Word, Excel, PowerPoint, Project, etc.). Adobe PDF documents or other formats are allowed where agreed to by CBP but the underlying document must remain available in its native format for CBP’s utilization, if requested. The Contractor shall not identify or label any documents or data as contractor proprietary.

C.1.2.21 PROCESSES

CBP will provide the current implemented processes (Standard Operating Procedures (SOP)) to the Contractor. The CBP SOPs are the base documents that the Contractor can use to expand and improve on their MOPs with COR approval, and incorporate into their program including their continuous quality improvement process and safety management system. As part of this process, the Contractor shall be responsible for development and implementation of new processes as situations dictate.

C.1.2.22 PROGRAM MANAGEMENT REVIEWS (PMRs)

The purpose of a PMR is to review and determine the Contractor’s quarterly activities related to achievements, work accomplished, projected work efforts, problems encountered and corrective action(s) taken or contemplated to resolve problems, assess risk and related mitigation strategies, and develop initiatives to improve aircraft readiness, aircraft condition, safety, and cost control.

The Contractor shall prepare the presentation materials to support the PMRs. The Contractor shall provide the proposed agenda a minimum of 10 business days prior to the agreed upon PMR date to the COR. The contractor will provide electronic copies of the briefings five business days prior to the agreed upon PMR date and hardcopies at the PMR meeting. Upon completion of the PMR, the Contractor will provide meeting minutes and action items with agreed upon suspense dates per CDRL A010. PMR documents shall not be labeled proprietary and shall be archived as part of the central document repository.

Depending upon schedules, needed personnel, and associated contract project activities; PMRs shall be held at mutually agreeable locations (e.g., Contractors corporate office, depot, operational site, etc.). The Contractor shall make the necessary security arrangements to provide visitor access to the PMRs. PMR participation may include third parties e.g., CBP PMO contractors, ICP/Site/Quality contractor leadership and major sub-contractor management. Where possible, PMRs topics should be consolidated into a single meeting (e.g., financial, site, special projects, etc.) for greatest travel efficiency. Follow-on PMR dates will be established at the completion of each PMR as agreed to by both parties. PMR deliverables are defined in Appendix 1.7.18 CDRL A010.

C.1.2.23 STAFFING

The Contractor shall provide qualified and certified personnel with experience, education, certifications, and licenses appropriate to fulfill the PWS tasks and support the technical efforts associated with the P-3 aircraft. The CO and COR retains the right to challenge the qualifications or performance of ANY individual, proposed or performing, under this contract:

• All employees shall be able to pass a secret level background investigation.

• All employee must be willing to subject themselves to random drug tests

The Contractor shall comply with the Service Contract Labor Standards (SCLS) (formerly known as the Service Contract Act (SCA)). NASOC Corpus Christi, TX is represented by a Collective Bargaining Agreement (CBA). Department of Labor (DoL) Area Wage Determinations cover all other facilities and personnel.

C.1.2.24 KEY PERSONNEL

The Contractor shall assign individuals as key personnel as defined by CBP for each PWS section pertaining to the work outlined. The Contractor shall notify CBP before placement or replacement of key personnel.

While support personnel for administrative and financial management are not considered key personnel, CBP strongly desires stability in this assigned workforce for administrative and contractual continuity.

(a) The Contractor shall identify and assign key personnel. No substitutions shall be made except in accordance with this section. This contract will utilize the Homeland Security Acquisition Regulation (HSAR) key personnel clause.

(b) CBP defines Contractor Key Personnel per functional area as follows:

Program Office

• Program Manager

• Deputy Program Manager

• Major sub-contractors Manager

• Program Quality Assurance Manager

• Configuration Manager

• P-3 Structural Engineer

Operations Centers

• Site Manager

• Supervisors

• Quality Control Inspectors

• Detachment Leads

M…