Attachment J007_PSS QASP.pdf
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- Attached to
- PROGRAM SUPPORT SERVICES 693KA9-20-R-00001 AMENDMENT #5 Federal contract opportunity
- Solicitation number
- 693KA9-20-R-00001
About this file
This solicitation requests proposals for program support services. The Federal Aviation Administration seeks to award multiple contracts to support its Program Management Organization through distinct functional areas including systems engineering, software engineering, hardware engineering, human factors engineering, information systems security, safety management, strategic planning, program management, configuration management, business and acquisition management, administrative management, training assistance, testing, logistics, implementation, facilities support, operational support, performance data management and analysis, meteorological support, and communications support. Interested offerors must respond by April 8, 2020. The agency intends to make awards in November 2020. Incumbent contractors provide similar support under expiring En Route Technical Assistance Support Services contracts. The solicitation includes templates for labor rates, invoices, quarterly performance reports, resumes, labor categories, staff onboarding and offboarding reports, quality assurance plans, contractor tracking, contract status reports, task and work orders, and labor hour rollups.
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN
(QASP)
1) Title: Work Order, Attachment 1
2) Work Requirement: Contractor efforts under this Work Order are defined within the Statement of Work (SOW).
3) Performance Standards: Pursuant to contract provision number H.9 “Task Order Performance Evaluation”, the contractor’s performance will be monitored in the following areas:
a. Technical Performance
b. Schedule Compliance
c. Deliverable Quality
d. Cost Control
e. Responsiveness to Customer Requirements
4) Method of Surveillance: The Method of Surveillance is specified under section 5, below.
5) Performance Requirements Summary Matrix: The following table provides the performance factor, standard, acceptable quality level, method of surveillance and incentive.
Performance Area
Standard Acceptable Quality Level
Method of Surveillance
(a) Technical Performance
All task requirements met with little to no rework/ re-performance required and with few minor or no significant problems
No significant rework or re-performance required during reporting period.
Any minor issues successfully addressed.
Periodic inspection of contractor performance, status reports and invoices.
(b) Schedule Compliance
Contractor provides deliverables on or before due dates and meets or exceeds project milestones or schedules.
No more than one minor deliverable submitted late per reporting period. No significant late deliveries or missed milestones.
Inspection of deliverable and milestones against schedule.
(c) Deliverable Quality
Deliverables are complete, accurate and compliant with task order requirements.
No more than one minor rejected deliverable per reporting period. No significant deliveries rejected or missed milestones.
Review and acceptance procedures for deliverables and accomplishment of milestones per task order criteria.
(d) Cost Control Successful delivery of all Task Order requirements within budgeted cost
No requests for additional funding per reporting period beyond budget without FAA requested new scope.
Contractor correspondence with the Contracting Officer.
(e) Responsiveness to Customer
No significant Customer complaints received
No more than one minor complaint per quarter. No
Observation and written or oral complaints.
requirements. concerning Contractor’s performance major complaints per reporting period.
6) Acceptable Quality Level (AQL): The AQL for this project is defined in the table above for each performance area.
7) Evaluation Method: The Government will monitor the contractor’s performance in accordance with the method of surveillance noted above. The Government will review all activities cited in the table above to ensure accuracy, completeness, and quality of services provided.
8) Incentives (Positive and/or Negative): The contractor’s performance, both positive and negative, will be a consideration in the PSS Program Office Task Order award process. In addition, contractor’s performance assessments may be used as past performance assessments for other Government business opportunities.
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