56D1E25C-D6F7-A070-782594700401C348.docx
DOCX document 19 KB Posted
- Attached to
- Franklin County EOC Technology Upgrade
- Solicitation number
- RFP 2026-62-10
- Issued by
- Franklin County, Ohio
About this file
This is a vendor questionnaire for an audiovisual (AV) system installation project. The document outlines evaluation criteria across three primary categories: vendor experience and qualifications, project management and approach, and training, support, and warranty provisions. Vendors must demonstrate a minimum three-year operating history and provide documentation of at least three comparable projects completed within the past three years. The questionnaire requires detailed submissions regarding proposed AV system design, user interface specifications, comprehensive project timelines covering design through training phases, and quality control methodologies. Vendors must also address scope change management procedures, on-site installation standards, technical documentation deliverables including drawings and signal flow diagrams, and safety protocols during installation work.
The second section of the questionnaire evaluates post-installation capabilities, including staff training program design, comprehensive documentation packages (user guides and as-built specifications), warranty policies, and service level agreements for support calls with specified troubleshooting response times. Vendors must confirm compliance with all federal, state, and local regulations and affirm adherence to the scope of work requirements, contract terms and conditions, billing procedures, and insurance requirements, with submission of a current Certificate of Insurance as mandated. The questionnaire does not specify pricing information, contract duration, renewal options, or specific funding amounts within this document; these details would be contained in related contract documentation.
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Text version
QUESTIONNAIRE
Vendor Experience & Qualifications
1. Provide a brief history of your company.
2. Has the company been in business for at least 3 years?
3. Describe at least 3 projects of similar size, scope, and complexity completed within the past 3 years.
Project Management & Approach
4. Describe your proposed AV system design, including how it meets the functional requirements of the scope of work.
5. Provide detailed information on the proposed user interface.
6. Provide a detailed project timeline, including design, installation, commissioning, and training.
7. How do you manage scope changes and technical issues during installation?
8. Describe your on-site installation standards and how you ensure quality control.
9. Will you provide drawings, signal flow diagrams, and ceiling reflection plans?
10. What is your approach to safety during installation?
11. Will you use subcontractors, and if so, what are their qualifications?
Training, Support & Warranty
12. Describe the training program for staff/users upon completion of the installation.
13. What documentation (user guides, as-builts) will you provide?
14. What is your warranty policy, and what are your SLA terms for service calls?
15. Describe your Post-Installation Support. What is your troubleshooting response time?
16. Is the Vendor able to comply with all federal, state, and local regulations? Please answer yes or no. If not, please explain why.
17. Vendor affirms compliance with all Scope of Work Requirements, Terms and Conditions, Billing, and Insurance requirements (for the duration of the Contract and has attached a Certificate of Insurance (COI) as per Section 4.08 Insurance Requirements of Draft Contract and all contractual requirements.
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