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Commissioner John O’Grady Commissioner Kevin L. Boyce Commissioner Erica C. Crawley President

Franklin County, Ohio

Request for Proposal No. 2026-06-04

Cancer Concierge/Navigation Services

Proposal Due Date: May 27, 2026, 3:00 P.M. EST

~Vendor should submit this cover page with their proposal~

Company Legal Name:

Including all DBAs

Address:

City, State, Zip Code:

Telephone No.:

Contact Name, Title:

Contact Email:

Contract Approver Name, Title, & Email:

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TABLE OF CONTENTS

Section 1.0 General Information

1.1 Purpose……….…………………………………..…………………… 3

1.2 Organization Background and Overview……….……………………. 3

1.3 Project Timeline/Calendar of Events…………………………………. 4

1.4 County Contact and Communication Protocol….…………………….. 5

Section 2.0 Administrative Requirements

2.1 General Requirements………………………………………………… 5

2.2 Submittal Process and Instructions...…………………………………. 6

2.3 Evaluation Process and Criteria………………………………………. 8

Section 3.0 Scope of Work………………………………………………………………….. 10

Exhibit 1.2.1 Cooperative Structure……………………………………………. 11

Section 4.0 Appendices

4.1 Affidavits ……...……………………………………………………….. 12

4.1.1 Lobbyist Affidavit……………………………………………… 13

4.1.2 Small and Emerging Business Enterprise Information Form &

Affidavit …

4.1.3 Delinquent Personal Property Tax Affidavit……………………. 15

4.2 Form W-9 ……………………………………………………………….. 16

4.3 Pricing Form…………………………………………………………….. 17

4.4 References…………………………………………

4.5 Reserved……………………..………………………….…….…….…… 19

4.6 Draft Contract Form (for reference) …………………………………… 20

4.7 Business Associate Agreement (for reference)………………………… 32

4.8 RFP Question Submittal Form…………………………………………. 39

4.9 Questionnaire…………………………………………………………… 40

4.10 Questionnaire Attachments……………………………………………. 40

Attachment 1 Subcontractors Attachment 2 Member Services

Section 5.0 Proposal Instructions and Checklist………………………………………………. 41

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Note:

This Request for Proposal (RFP) is issued under the provisions of the Ohio Revised Code (ORC) Sections

307.86 to 307.92. All proposals submitted in response to this RFP shall comply with Ohio law. The laws of the State of Ohio will govern any disputes arising under this RFP and subsequent contract(s). All contract terms, conditions, and specifications set forth in this RFP shall become part of the contract documents.

Section 1.0 General Information

1.1 Purpose

The Franklin County Board of Commissioners (County) serves as the administrator of the Franklin County Cooperative Health Improvement Program (Cooperative). The County is issuing this Request for Proposal (RFP) to seek proposals from qualified vendors to provide Cancer Concierge/Navigation services.

1.2 Organization Background and Overview

Franklin County formed the Cooperative in 2004 and entered into Intergovernmental Agreements with multiple other local government organizations. The majority of Cooperative members reside in Franklin County. A small number of employees reside in contiguous counties. (The current structure of the agencies serviced by the Cooperative is illustrated in Exhibit 1.2.1.) Agencies may enter and exit the Cooperative at the sole discretion of Franklin County.

All employee benefits and wellness programs are administered by Franklin County Human Resources – Benefits & Wellness (B&W), whose mission is ‘to provide affordable and sustainable health and wellness benefits to members of the Franklin County Cooperative with the ultimate goal of improving the physical and emotional health of our members’. Goals include developing sustainable programs that optimize quality, access and cost effectiveness, that are valued by plan participants and advance member health through data-driven, evidence-based design. Objectives include lifting barriers to positive behavior change, influencing cost-drivers that impact Cooperative programs and being a responsible steward of the public funding that supports the Cooperative.

The Cooperative offers members a comprehensive employee benefits program that includes medical, behavioral health, prescription drug, dental, vision, EAP, flexible spending accounts, disability, legal, pet and life insurance benefits as well as a robust wellness program. The majority of programs are self-funded.

Informative aspects of the Cooperative:

• Covers approximately 6,500 employees, 2,500 spouses/domestic partners and 5,300 dependent children

• Includes employees from 40+ agencies, many with their own HR, policies, culture, etc.

• Employees represent a variety of shifts, work environments (i.e., hybrid, “on the road”), and professions (i.e., elected officials, Sheriff’s deputies, etc.)

• Includes employees from over a dozen unions, i.e. AFSCME, OFT, FOP Capital City Lodge, etc.

• Offers a bundled health program which includes medical, pharmacy, behavioral health, dental, vision, EAP, life insurance and wellness benefit programs.

• Benefit, wellness and fiscal years run calendar year

For more information about the programs and benefits provided through the Cooperative, visit:

https://bewell.franklincountyohio.gov/.

https://bewell.franklincountyohio.gov/

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Vendor Partner Contracts and Collaboration

A key component to the success of Cooperative programming is the collaboration between our vendor partners. Below is a current list of contracted vendor partners. Contracted vendor partners are subject to change based solely on Cooperative need.

• Medical: United Healthcare/Optum

• Behavioral Health: Optum/United Behavioral Health

• Prescription: OptumRx

• Dental PPO and DMO options: Aetna

• Vision: VSP

• EAP: Optum/United Behavioral Health

• FSA: WEX

• Short- and Long-Term Disability: MetLife

• Legal: MetLife

• Pet Insurance: MetLife

• Life insurance: Standard

• Wellness: OhioHealth Employer Solutions (OHES)

• Benefits and COBRA Administration: WEX

• Cancer Concierge: CancerBridge

The Cooperative encourages all vendor partners to collaborate with one another as needed to create a cohesive employee benefits and wellness approach. This includes joint meetings and projects, data sharing and working independently of the County to establish processes that support program goals.

Program Components The Cooperative’s current Cancer Concierge/Navigation Services program provides support to members navigating cancer diagnosis, treatment, and survivorship as well as education regarding cancer prevention. This program is provided to County members by CancerBridge.

An eligible member for Cancer Concierge/Navigation Services is defined as:

• A benefits eligible employee, regardless of enrollment in the health plan

• An eligible dependent of the employee

• An immediate family member of the employee (parent, sibling, child, grandparent, in-law, aunt/uncle, niece/nephew)

1.3 Project Timeline/Calendar of Events

The timeline for this RFP is provided below. Please note that the dates, times, and information provided are subject to change at the discretion of the County. Vendors will be given notice of such changes, as applicable.

Key Dates/Times: Event:

April 29, 2026 Advertising period begins; RFP documents posted to the Franklin County Purchasing website.

May 7, 2026, 10:00 A.M. EST Pre-Proposal Meeting

May 13, 2026, 5:00 P.M. EST Written questions are due to Franklin County.

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1.4 County Contact and Communication Protocol

All inquiries related to this RFP must be directed, in writing, to:

Timah Aboagye, Bidding Coordinator Franklin County Purchasing Department 373 S. High Street, 25th Floor

Columbus, Ohio 43215-6315 Office: (614) 525-4565 Email: Timah.Aboagye1@franklincountyohio.gov

All communication from interested vendors shall go through the Franklin County Purchasing

Department. Vendors should not attempt to communicate directly with other County representatives with regard to this RFP at any point during the procurement process up to the award of contract(s).

During the advertising period and up to the deadline for proposal submission, the County, through the

Purchasing Department, may issue written communications to vendors via the Purchasing website.

During the proposal review phase, the County, through the Purchasing Department, may initiate contact with a vendor if the County determines that clarification is needed from the vendor to complete the evaluation process.

Section 2.0 Administrative Requirements

2.1 General Requirements

2.1.1 Registration with Franklin County:

Vendors interested in doing business with the County should register with the County online at https://purchasing.franklincountyohio.gov/Businesses/Vendor-Registration. Vendors must register with the County in order to access competitive opportunities and download documents.

2.1.2 Certificate of Good Standing:

Vendors that are registered in the State of Ohio will be required to provide a Certificate of Good Standing prior to contract award. Vendors that are not registered in the State of Ohio will be required to provide a Certificate of Good Standing from their respective state of incorporation. To obtain an Ohio certificate of Good Standing, please visit:

https://www.ohiosos.gov/businesses/business-reports/

2.1.3 Contract Components:

The resulting contract(s) will consist of the complete RFP, including the contract terms and conditions, Scope of Work, all documents requiring vendor’s signatures, any written amendments

May 18, 2025, 5:00 P.M. EST Answers posted to the Franklin County Purchasing website.

May 27, 2026, 3:00 P.M. EST Deadline for proposal submission; Proposals are opened by the County.

February 1, 2027 Contract/Service estimated start date.

https://purchasing.franklincountyohio.gov/Businesses/Vendor-Registration https://www.ohiosos.gov/businesses/business-reports/

RFP v. 1.29.2026 Page 6 of 41 RFP 2026-06-04 v 1 or clarifications, the vendor’s proposal and supporting information and documents, and applicable resolutions and purchase orders.

2.1.4 Oral Instructions:

The County will not be bound by oral explanations or instructions given at any time during the competitive process or after contract award.

2.1.5 Conflict of Interest:

By submitting a proposal in response to this RFP, vendor affirms that neither vendor or any persons that works for or on behalf of vendor, have any conflict of interest (e.g., employed by Franklin County, etc.). The County reserves the right to reject a proposal in which a conflict is disclosed or cancel an awarded contract if any interest is later discovered that could give the appearance of a conflict.

2.1.6 Representations:

By submitting a proposal in response to this RFP, vendor warrants the accuracy of information submitted and acknowledges that the County will rely on the vendor’s information in making an award.

2.1.7 Compliance with Specifications:

By submitting a proposal in response to this RFP, vendor affirms that they are in full compliance with the RFP, including the requirements outlined herein, all terms and conditions, and the Specifications.

2.1.8 Proposal Preparation Costs:

The County will not be liable for any costs incurred by a vendor prior to the award of any contract resulting from this RFP, including but not limited to any cost related to the vendor’s preparation of their proposal.

2.1.9 Intended Contract Award(s):

It is the intent of the County to award one contract under this RFP. However, if the County believes it is in the County’s best interest to award more than one contract, the County reserves the right to do so in its complete and sole discretion.

2.2 Submittal Process and Instructions

2.2.1 Pre-Proposal Conference:

A Pre-Proposal Conference will be held during the date and time listed in Section 1.3 Project Timeline/Calendar of Events. Attendance is not mandatory but is highly suggested. This conference will provide interested parties with an opportunity to learn more about the County’s service needs, the Scope of Work outlined herein, and the proposal submission process. The pre-proposal meeting will be held on Microsoft Teams platform.

Microsoft Teams meeting Join: https://teams.microsoft.com/meet/28586926734026?p=FQWPBVV54bHDphjcgs Meeting ID: 285 869 267 340 26 Passcode: zF9RF6U2 Dial in by phone +1 380-900-7428,,620291221# United States, Columbus Find a local number Phone conference ID: 620 291 221# https://teams.microsoft.com/meet/28586926734026?p=FQWPBVV54bHDphjcgs tel:+13809007428,,620291221 https://dialin.teams.microsoft.com/f47fec4f-b27a-4234-911a-3c165ae2aa74?id=620291221

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2.2.2 Submittal of Questions:

Vendors seeking clarification from the County must submit questions in writing to:

Timah Aboagye, Bidding Coordinator, at Timah.Aboagye1@franklincountyohio.gov.

All questions are due no later than the date and time listed in Section 1.3 Project Timeline/Calendar of Events.

2.2.3 Amendments and Clarifications:

Amendments and clarifications to this RFP will be posted on the Franklin County Purchasing website (https://bids.franklincountyohio.gov/). While the website is designed to email amendments and clarifications to those who have downloaded the RFP from the Purchasing website, it is ultimately the responsibility of all interested parties to monitor this website for those additional documents. Amendments and clarifications become a part of the RFP and any subsequently awarded contract(s).

2.2.4 Proposal Submittal:

Sealed proposals must be submitted to the Franklin County Purchasing Department before the deadline provided in Section 1.3 Project Timeline/Calendar of Events. The timestamp in the Franklin County Purchasing Department will serve as the official record of the time and date that sealed proposals are received and will be the sole factor in determining if a sealed proposal has been submitted in time for consideration.

Proposals delivered in-person or sent via USPS, UPS, or FedEx must be delivered to the following address:

Franklin County Purchasing Department Attn: Timah Aboagye, Bidding Coordinator 373 South High Street - 25th Floor Columbus, Ohio 43215-6315 Re: RFP # 2026-06-04, Cancer Concierge/Navigation Services

The RFP PROJECT NAME, NUMBER and COMPANY NAME must be clearly marked on proposal submissions. A proposal that is not properly and clearly marked and is inadvertently opened before the scheduled RFP opening time may be disqualified without additional consideration.

Faxed and emailed submittals are not acceptable.

Proposals received after the deadline will be considered late and will not be opened. Proposals received through a courier service after the deadline will not be accepted from the courier service.

Proposals received through the mail after the deadline will be returned to the sender, unopened.

The County will not accept proposals with postage due.

The proposal opening will be held on a virtual platform, at which time the proposals will be opened and the names of the submitting vendors will be read aloud. Attendance is not mandatory, however, interested parties may join by phone or by following the link provided below:

Microsoft Teams meeting Join: https://teams.microsoft.com/meet/22882808909617?p=vy9BIWjnXgzpusTVLw Meeting ID: 228 828 089 096 17 Passcode: EF2uH9dT Dial in by phone +1 380-900-7428,,140551908# United States, Columbus https://bids.franklincountyohio.gov/ https://teams.microsoft.com/meet/22882808909617?p=vy9BIWjnXgzpusTVLw tel:+13809007428,,140551908

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Find a local number Phone conference ID: 140 551 908#

The County reserves the right to change the proposal opening date and/or time at the County’s sole discretion.

2.2.5 Proposal Rejection and RFP Cancellation:

Pursuant to Ohio Revised Code §307.862, the County reserves the right to:

1. Reject any proposal in which the vendor takes exception to the terms and conditions of the RFP; fails to meet the terms and conditions of the RFP, including but not limited to, the standards, specifications, and requirements specified in the RFP; or submits prices that the contracting authority considers to be excessive, compared to existing market conditions, or determines exceed the available funds of the County;

2. Reject, in whole or in part, any proposal that the County has determined, using the factors and criteria outlined herein, would not be in the best interest of the County;

3. Conduct discussions with vendors who submit proposals for the purpose of clarifications or corrections regarding a proposal to ensure full understanding of, and responsiveness to, the requirements specified in the RFP.

Further, the County may cancel or reissue the RFP if any of the following apply:

1. The supplies or services offered through all of the proposals submitted to the County are not in compliance with the requirements, specifications, and terms and conditions set forth in the request for proposals;

2. The prices submitted by the vendors are excessive compared to existing market conditions or exceed the available funds of the County;

3. The County determines that award of a contract would not be in the best interest of the County.

2.2.6 Proposals are Firm for 270-Days:

Unless stated otherwise, once opened, all proposals are irrevocable for two hundred seventy (270) days. Beyond two hundred seventy (270) days, vendors will have the option to honor their proposal or make a written request to withdraw their proposal from consideration.

2.3 Evaluation Process and Criteria

2.3.1 Proposals will be evaluated in the following phases:

1. Phase 1: Initial review of the proposals for compliance The County will review each proposal that is received before the deadline for responsiveness in terms of format, completeness, and compliance with instructions.

2. Phase 2: Full evaluation of proposals

The County will review each responsive proposal based upon established criteria. At any time during this phase, the County may request clarifications from any vendor and provide such vendor(s) with an opportunity to correct defects in their proposal if, in the County’s sole determination, doing so does not provide an unfair advantage to the vendor(s) and it is in the County’s interest to do so.

3. Phase 3: Interviews Vendors may also be requested to complete a live interview, including but not limited to a demonstration of their member-facing website. Those meetings will be scheduled in a virtual format, at the County’s discretion.

https://dialin.teams.microsoft.com/f47fec4f-b27a-4234-911a-3c165ae2aa74?id=140551908

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The County may disqualify a vendor with an offshore presence in a specific country with which the United States has a declaration of war by Congress or the President has authorized war on a specific country. Vendor may submit documentation that provides the County with additional information that addresses this disqualification and whether it is relevant to the contract.

3.3.2 Evaluation Criteria:

For each proposal, the County will award points based upon the strength of the proposal in its responsiveness to the requirements and criteria included in this RFP.

Evaluation criteria includes, but is not limited to, the following elements (not ranked below in any particular order of importance or weighting):

1. Completeness and responsiveness of proposal;

2. Confirmation of compliance with the requirements, Scope of Work, and the terms and conditions of the RFP and the Contract.

3. Firm Background, Organization & Experience

4. Communications

5. Member Experience

6. Reporting and Data Integration

7. Compliance

8. Implementation

9. Services

10. Pricing

11. References

12. Subcontractors

13. Member Services

Local Preference: An additional number of points may be awarded to a vendor with no offshore presence.

The proposal evaluation will result in a point total being calculated for each proposal. The County reserves the right to move directly into contract negotiations with the vendor submitting the highest-ranked proposal following Phase 2 of the evaluation process. Or, at the County’s sole discretion, the County may elect to invite a certain number of vendors submitting the highest-ranked proposals into Phase 3 Interviews, as outlined in Section 2.3.3 below.

2.3.3 Interviews

Upon completion of Phase 2 as detailed in Section 2.3.1(2) above, the County reserves the right, but is not obligated, to enter into Phase 3 Interviews with a certain number of vendors submitting the highest-ranked proposals.

This Phase 3 will offer the County and the vendor an opportunity to ask questions, clarify responses, and gain a deeper assessment of compliance and capabilities.

The County will award points for each interview based on the strength of information presented related to established criteria.

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It is the intent of the County to award one contract to the vendor with the highest overall ranking after completion of all applicable evaluation phases. However, if the County believes it is in the County’s best interest to award more than one contract, then the County may award more than one contract to any number of vendors with the highest overall rankings. Such multiple awards shall be at the County’s sole and complete discretion.

Section 3.0 Scope of Work

1. Vendor will provide eligible members with confidential telephonic access to a call center during regular business hours (8AM-5PM EST M-F), for information and support regarding cancer-related issues.

2. The call center is staffed by oncology-certified nurse specialists or similarly credentialed specialists who are qualified to answer questions about cancer detection, treatment and avoidance strategies.

3. Eligible members may be connected virtually with an oncologist specializing in their specific type of cancer to ask questions. Calls will be returned within 24 business hours.

4. Oncology specialists must be:

a. qualified to answer questions about the type of cancer, including acuity/staging, next steps for consideration, side effect management, etc.

b. able to provide emotional and logistical support for the patient, family, and/or caregiver.

c. able to direct members to in-network NCI-Designated Cancer Centers for their type of cancer in their geographic area.

5. Vendor will maintain and provide to the County data including aggregate/de-identified usage of the service (i.e., number of calls, oncologist referrals, etc.), ROI, and any other data which would allow the county to enhance health benefits for Cooperative members.

6. Vendor will offer preventive and educational programs both virtually and in-person to engage the population in healthy choices.

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Exhibit 1.2.1 Cooperative Structure

COOPERATIVE STRUCTURE

March 2026

Row Labels DepartmentID Count of Eligible Count of Enrolled Commissioner Agencies - MUNIS PAYROLL

Animal Control 8000 78 64 Child Support Enrorcement AGNC 6700 228 215 Commissioner's Office 1100 45 44 Economic Development & Planning 1180 25 23 Fleet Management 1160 16 14 Human Resources 1110 45 45 Job & Family Services 9300 612 573 Justice Programs 1130 39 37 Office on Aging 6500 107 94 Public Facilities Management 1200 179 156 Purchasing Department 1140 38 36 Sanitary Engineers 1250 16 15

Commissioner Agencies - MUNIS PAYROLL TOTAL 1428 1316 Non-Commissioner Agencies - MUNIS PAYROLL

ADAMH Services Board 8400 48 47 Auditor's Office 1300 144 129 Board of Elections 3200 59 55 Children Services Board 7000 822 767 Clerk of Courts 2800 200 186 Comm Based Correction Facility 6900 57 49 Common Pleas 2500 260 252 Coroner's Office 3000 59 56 Data Processing Center 1900 100 94 Domestic Relations 9000 390 364 Emergency Management 6300 12 11 Engineer's Office 4000 182 171 Guardianship Service Board 6600 36 33 Law Library 8800 3 3 Metropolitan Park Board 8600 197 171 Mid-Ohio Regional Planning Com 8200 79 70 Port Authority 8700 6 6 Probate Court 2700 63 60 Prosecutor's Office 1600 230 210 Public Defender 6800 137 132 Public Health 4400 129 121 Recorder's Office 3500 45 39 Sheriff's Office 9600 1432 1342 Soil and Water Commission 4800 23 20 Treasurer's Office 1500 43 42 Veterans Service Commission 3700 34 28

Non-Commissioner Agencies - MUNIS PAYROLL TOTAL 4790 4458 Non-Commissioner Agencies - Non-MUNIS PAYROLL

COCIC 9995 15 14

Conv CTR 9996 6 6 Grandview 5001 97 87 Jefferson Township 5002 50 45 Prairie 5000 63 56

SWACO 9997 134 127

Non-Commissioner Agencies - Non-MUNIS PAYROLL TOTAL 365 335 Grand Total - ALL COMMISSIONER AND NON-COMMISSIONER AGENCIES 6583 6109

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Section 4.0 Appendices

4.1 Affidavits

4.1.1 Lobbyist/Consultant Declaration Statement

4.1.2 Small and Emerging Business Enterprise Information Form and Affidavit

4.1.3 Delinquent Personal Property Tax Affidavit

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Appendix 4.1.1 Lobbyist/Consultant Declaration Statement

Did any lobbyist(s) or consultant(s) assist your firm with this contract? Vendor must select one and provide all required information.

CHECK

ONE:

□ No

□ Yes

I certify that the information provided herein is correct:

Proposer Name/Title (Printed)

Proposer Signature Date

If ‘Yes,’ please submit the information below for each lobbyist or consultant (if more than one lobbyist or consultant assisted, a separate form should be submitted for each):

Lobbyist/Consultant Name

Lobbyist Company Name

Lobbyist Company Address

Address:

City, State:

Zip:

Contact Name

Phone Number

Fax Number

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Appendix 4.1.2 Small and Emerging Business Enterprise Information Form

Form has been released as a PDF and can be obtained by visiting: https://bids.franklincountyohio.gov/ for completion.

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Appendix 4.1.3 Delinquent Personal Property Tax Affidavit

This sworn affidavit should be properly completed by the authorized representative of your firm and will be incorporated as a portion of the bids and resulting contract for the following:

Project: Cancer Concierge/Navigation Services

Department: Franklin County Cooperative Health Improvement Program

RFP No.: 2026-06-04

State of County of , ss:

(Name)

Being first duly sworn, deposes and says that he/she is the (Title) of (Business Name) with offices located at , and as it’s duly, authorized representative states that effective this day of , ( ) is not charged with delinquent property taxes on the general list of personal property in Franklin County, Ohio, or any other counties containing property in the taxing districts under the jurisdiction of the Auditor of Franklin County, Ohio.

( ) is charged with delinquent personal property taxes on the general list of personal property in Franklin

County, Ohio, or any other counties containing property in the taxing districts under the jurisdiction of the Auditor of Franklin County, Ohio.

County Amount: (include total amount and any penalties and interest thereon)

Franklin $

(Affiant)

Sworn to and subscribed this day of , 20 .

(Notary Public)

Section 5719.042 O.R.C. My Commission expires , 20 (Seal)

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Appendix 4.2 Form W-9

Form W-9 has been released as a PDF and can be obtained by visiting: https://bids.franklincountyohio.gov/ for completion.

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4.3 Pricing Form

Form has been released as a PDF and can be obtained by visiting:

https://bids.franklincountyohio.gov/ for completion.

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4.4 References

Form has been released as a PDF and can be obtained by visiting: https://bids.franklincountyohio.gov/ for completion.

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4.5 Reserved

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4.6 Draft Contract

CONTRACT

BETWEEN

FRANKLIN COUNTY BOARD OF COMMISSIONERS

AND

<VENDOR NAME>

This Contract (“Contract”) is entered into by and between <Vendor Name>, located at <Address>, (hereafter referred to as “Vendor”) and the Franklin County Board of Commissioners on behalf of the <Franklin County Agency, Board, Court, etc.> (hereafter referred to as “County”) to provide Y service pursuant to and under authority of Resolution No. ______ dated _____________________ 2026.

For the mutual considerations herein specified, County and Vendor have agreed and do hereby agree as follows:

Section 1 Administrative and Specifications Requirements

This Contract consists of the complete Request for Proposal # 2026-06-04. (hereafter referred to as “RFP”) including but not limited to the contract terms and conditions, any written amendments/addendums to the RFP, Vendor’s complete competitive sealed proposal, including proper modifications and clarifications, and applicable resolutions, purchase orders and/or other ordering documents.

Any inconsistency in this Contract will be resolved by giving precedence in the following order:

1) This signed Contract and all attached documents including <list attachments>; and

2) The proposal submitted by Vendor; and

3) The County’s RFP 2026-06-04.

Section 2 Pricing and Delivery of Services

Vendor agrees to provide the services required under this Contract for an amount not to exceed $X.XX.

Vendor must provide all services in accordance with the terms and conditions of the Contract.

Any changes in the scope of work or the payment rates established herein must be authorized by the execution of a written contract modification signed by the parties and approved via resolution by the Franklin County Board of Commissioners.

Section 3 Term of Contract

The Contract shall be in effect from XXXXX XX, 2027 through XXXX XX, 2031 (“Initial Term”). This Contract will remain in effect until the end date as noted in this section or until the Contract is fully performed in accordance with Section 5.03 or until the Contract is terminated pursuant to Section 8.02.

Section 4 Standard Contract Terms and Conditions

Section 4.01 Standard of Care

Vendor shall discharge its respective obligations under the Contract with that level of reasonable care which a similarly situated business would exercise under similar circumstances. As an inducement to the County to enter into this Contract, Vendor represents and warrants the following to the County:

(a) It is (i) duly incorporated, organized and validly existing under the laws of, and in good standing with its state of incorporation; (ii) has full authority to grant the County the rights granted in

RFP v. 1.29.2026 Page 21 of 41 RFP 2026-06-04 v 1 this Contract; (iii) has all requisite power and authority to execute and deliver, and to perform all of its obligations under this Contract.

(b) It shall execute any and all documents or contracts with third parties in its name and shall not represent itself as conducting business on behalf of the County or any of its agencies.

(c) It has filed all tax returns (federal, state and local) required to be filed and has paid all taxes shown thereon to be due and all property taxes due, including interest and penalties, if any.

(d) It is in compliance in all material respects with all laws, regulations and requirements applicable to its business and has obtained all authorizations, consents, approvals, orders, licenses, exemptions from, and has accomplished all filings or registrations or qualifications with, any court or governmental authority that are necessary for the transaction of its business.

Section 4.02 Affirmative Covenants

Until the termination or expiration of this Contract, Vendor shall:

1. Execute such documents and present all necessary documents to the County for signature as are reasonably necessary to ensure that the County receives all services that it is entitled to under the Contract and shall take no action that would revoke the County’s rights under this Contract;

2. Give notice to the County, within ten (10) days of Vendor learning thereof, of any litigation involving a claim for damages in excess of One Hundred Thousand Dollars ($100,000) affecting or relating to the Vendor or the services required under this Contract.

3. Promptly notify the County if:

(i) Vendor learns of the occurrence of any event which constitutes, or, with the passage of time, the giving of notice or otherwise, will constitute, a default under this Contract or any of its other loan documents, together with a detailed statement by a duly authorized representative specifying the nature thereof and what action Vendor is taking or proposes to take with respect thereto;

(ii) Vendor receives any notice of default from, or the taking of any other action by, the holder(s) of any promissory note, debenture or other evidence of indebtedness of Vendor together with a detailed statement by Vendor’s duly authorized representative specifying the notice given or other action taken by such holder(s) and the nature of the claimed default and what action Vendor is taking or purposes to take with respect thereto;

(iii) Vendor learns of the existence of any legal, judicial or regulatory proceedings affecting Vendor or any of its properties or assets in which the amount involved is material and is not covered by insurance or which, if adversely determined, would cause a material adverse change in the business, prospects, profits, properties, assets or condition (financial or otherwise) of Vendor; or

(iv) There shall occur or exist any other event or condition causing a material adverse change in the business, prospects, profits, properties, assets or condition (financial or otherwise) of Vendor.

Section 4.03 Indemnification

Vendor shall assume the defense of, indemnify, and save harmless the County and all Franklin County agencies, including public officials and employees acting in the course of their employment, from any and all claims, damages, lawsuits, costs, judgments, expenses, and any other liabilities arising from or related to Vendor’s performance of the work required under this Contract and including Vendor’s employees and

RFP v. 1.29.2026 Page 22 of 41 RFP 2026-06-04 v 1 agents. This paragraph shall apply to, without limitation, any claim, damages, lawsuit, cost, judgement expense, or liability asserted by any employee or agent of Vendor.

Section 4.04 Ethics/Conflicts of Interest

Vendor and employees of Franklin County are bound by the Ethics Laws of Ohio. Any vendor or employee who violates any of these laws will be subject to penalties set forth by law. Vendor agrees that it shall take reasonable steps to ensure that its owners, members, and employees do not voluntarily acquire any personal interest, direct or indirect, which is incompatible or in conflict with the discharge and fulfillment of his or her functions and responsibilities with respect to the carrying out of said work and shall comply with the applicable provisions of the Ohio Ethics laws.

Section 4.05 Subcontracting

Vendor confirms that it will be the primary vendor who will be performing the work under the Contract.

Vendor may use subcontractors for portions of the work under the Contract, but Vendor will remain the primary vendor and will remain liable for all work performed hereunder regardless of whether performed directly by it or by a subcontracted entity. Vendor will provide the County with a list of subcontractors it proposes to use for services under this Contract.

Vendor shall not use any subcontractor who has been subject to action that limits the subcontractor’s right to do business with the local, state, or federal government. County reserves the right to deny use of a subcontractor(s) if County determines that the Vendor will not be the primary vendor who will be performing the work under the Contract. Vendor will include copies of all related trade certifications and trade insurance certificates for any subcontractor prior to such subcontractor performing any work.

Section 4.06 Consent to Assign

Vendor agrees not to assign any of its rights under this Contract unless the County consents to the assignment in writing signed by all parties. Following any assignment, the County may enter into a novation agreement with assignee acceptable to the County. The parties hereto understand that the County is legally prohibited from making payment to any entity other than Vendor unless the aforementioned novation contract is executed by the County and assignee. Any purported assignment made without County’s written consent is void and may result in the County exercising its right to terminate the Contract. The County may assert against an assignee any claim or defense the County may have against the assignor.

Section 4.07 Record Keeping

Vendor shall keep all financial records pertaining to the services provided under this Contract consistent with Generally Accepted Accounting Principles (GAAP) during the period covered by the Contract and shall provide such records or access to such records as requested by the County or their designated and authorized representatives. Claims documentation may be reviewed through a formal audit and are not subject to the work access requirements set forth in this paragraph.

Section 4.08 Insurance Requirements

ALL INSURANCE COMPANIES PROVIDING COVERAGE SHALL BE LICENSED TO DO

BUSINESS IN THE STATE OF OHIO.

Throughout the Contract period, Vendor must maintain a comprehensive insurance program affording as a minimum the items indicated below:

A Certificate of Insurance reflecting the required coverage and amount must be submitted to the County. The Franklin County Board of Commissioners and the RFP Project Name and Number must be identified as additional insured and included on the Certificate of Insurance. If there is any change in Vendor’s insurance carrier or liability amounts, a new certificate must be provided to the Franklin County Purchasing Department within seven (7) calendar days of change.

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Comprehensive General Liability: up to $1,000,000 single limit occurrence and $1,000,000 Aggregate limits including coverage for: a) Personal Injury Liability: all sums, which the company shall become legally obligated to pay as damages because of bodily injury, sickness, or disease including death at any time resulting there from, sustained by any person other than its employees; b) Broad form Property Damage Liability; c) products and completed operations; d) premises and completed operations; and e) contractual liability insuring the obligations assumed by Vendor under the Contract. This insurance does not apply or shall not be construed as being applicable to liability for damages arising out of bodily injury to any person or damage to any property of others resulting from the negligence of the Franklin County Board of Commissioners, its officers, employees or agents;

Umbrella and/or Excess Annual Aggregate Limit: $2,000,000 dollars including coverage over Comprehensive General Liability and Automobile Liability (total limits can be satisfied by any combination of primary and umbrella/excess coverage).

Automobile Liability Insurance: up to $1,000,000 all sums, which the company shall become legally obligated to pay as damages because of injury to or destruction caused by occurrence rising out of ownership, maintenance or use of any automobile; and

Cyber Insurance: Throughout the contract period, Vendor must maintain cyber breach insurance with not less than $5,000,000 single limit occurrence and $5,000,000 aggregate including; third party liability coverage for loss or disclosure of data, including electronic data, network security failure, unauthorized access and/or use or other intrusions, infringement of any intellectual property rights (except patent infringement and trade secret misappropriation) unintentional breach of contract, negligence or breach of duty to use reasonable care, breach of any duty of confidentiality, invasion of privacy, or violation of any other legal protections for personal information, defamation, libel, slander, commercial disparagement, negligent transmission of computer virus, ransomware, worm, logic bomb, or Trojan horse or negligence in connection with denial of service attacks, or negligent misrepresentation. Vendor will notify the County immediately if Vendor’s insurance coverage is reduced or terminated.

Professional Liability Insurance (Errors and Omissions/E & O): not less than $1,000,000 each claim and $1,000,000 in annual aggregate; including coverage for wrongful acts (including alleged acts), errors and omissions as result of any professional services provided, including healthcare services.

During the term of this Contract and any renewal thereto, Vendor, and any agent of Vendor, at its sole cost and expense, shall maintain the required insurance coverage as described in the Contract. County may require Vendor to provide respective certificate(s) of insurance in order to verify coverage. Failure to provide a requested certificate within a seven (7) calendar day period may be considered as default.

Section 5 Time of Performance

Section 5.01 Reserved

Section 5.02 Contract Extension

In addition to the extension period allowed for under Section 5.03, the Contract includes X optional X extension period.

Section 5.03 Contract Extension for Project Completion

The Contract may be extended for up to 90 days, at the option of the County and under the same terms and conditions, to allow for the complete processing of an extension period or completion of any incomplete work regarding this Contract. This extension does not require the approval of the Franklin County Board of Commissioners.

Section 6 Invoicing, Due Date and Taxes

Section 6.01 Standard Invoice and Payment

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Vendor shall invoice the County in accordance with Exhibit X and Section 6 of this Contract. Vendor will be required to submit Proper Invoices by mail, sent by courier, or sent as an attachment to an email to the bill-to address identified on the purchase order(s) used to issue orders against this Contract. A Proper Invoice is defined as being free of defects, discrepancies, errors, or other improprieties. Vendor’s Federal Tax Identification Number should appear on all statements and invoices. Invoices should include at a minimum:

1) Name and address of Vendor;

2) Billing period;

3) Deliverable(s) completed and related pricing; and

4) Remit to address.

Section 6.02 Payment Due Date

The County typically makes payments within 45 days from the day a Proper Invoice is received and acceptance of supplies or services has been confirmed by the County. The County will not pay late fees, interest, or other penalties for later payment. Any entity authorized to utilize this Contract, outside the responsibility of the County is responsible for all orders, invoices, payment, and/or tracking.

Section 6.03 Taxes

The County and the agencies therein responsible for are exempt from all federal, state, and local taxes. The County will not pay any taxes on supplies or services from Vendor. A tax- exempt certificate will be provided to Vendor upon request.

Section 7 Contract Administration and Reports

Section 7.01 Contract Administration

<Agency, Court, Board, etc.> and the Franklin County Purchasing Department (“Purchasing”) will be responsible for the administration of the Contract and will monitor Vendor’s performance and compliance with the terms, conditions, and specifications of the Contract. If any agency observes any infraction(s), such shall be documented and conveyed to the Franklin County Purchasing Department for immediate remedy.

Vendor will be notified by Purchasing and failure of Vendor to rectify the infraction(s) will be considered a breach of the Contract and the County may exercise its rights under the termination clauses of this Contract.

Section 7.02 Status Reports

Reports required under the specifications of the Contract will be provided within the required timeframes, in the required format, and to the stipulations of the County.

Upon request and at no cost to the County, Vendor shall be required to provide updates and status with regard to milestones and timelines to <Agency, Court, Board, etc.>. Electronic media is the preferred method of these reports. Delivery timeframe of such reports will be negotiated when the request is issued by the County.

Failure to provide requested reports after notification may be deemed a deficiency and may result in corrective action being taken by the County.

Section 7.03 Out of Scope Work and Contract Modification

Vendor is not allowed to perform any work that is out of scope. If Vendor believes that the work being requested to be performed is out of scope it must be brought to the attention of the appropriate County agency contact or the Purchasing Department. Any work that is out of scope, if it is determined to be necessary by the County, must be added to the scope of work through a written contract modification that is signed by the parties and approved via resolution by the Franklin County Board of Commissioners, who have the sole discretion to authorize a modification to the Contract. If Vendor knowingly performs work that is out of scope and does so without the proper written authorization from the County, they do so at their own risk.

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The County will not be liable for any cost of the work performed that was out of scope and done without the proper authorization.

Section 7.04 Quality Assurance

Vendor is responsible for the quality of the goods and services provided to the County. Any defective goods discovered during delivery and/or installation will be replaced at no cost to the County. Any goods that do not meet or do not perform to the guarantee of the manufacturer’s warranty will be replaced by Vendor immediately at no cost to the County. It is the responsibility of Vendor to return any defective goods to the manufacturer.

Should Vendor perform services that are not in accordance with the terms and conditions of the Contract, the County may, at its sole discretion, require Vendor to provide the required services in compliance with the Contract at no additional cost to the County.

If authorized by the County, Vendor is responsible for installation of all goods and for the removal of all packaging material. If, during installation, Vendor damages any goods, then Vendor will replace those damaged items at no cost to the County.

Section 7.05 Final Acceptance

The County will make full acceptance of all deliverables when satisfactory performance, according to requirements described in the Contract documents and any negotiated modification, have been met and documentation delivery requirements have been satisfied.

The County will be the sole judge of whether or not the deliverables meet the requirements of the Contract.

If, in the County’s judgment, deliverables do not meet the requirements, Vendor will be required to make all corrections to the deliverables until the County, in its judgment, approves the deliverables. No payment will be made on any deliverable until the County accepts and approves the deliverable.

Section 7.06 Developed Material

All materials that have been prepared, written, created, or developed pursuant to the specifications in this Contract shall become the property of the County and may be returned only at the County’s discretion.

Furthermore, the County owns the entire title, right, and interest to said materials including the right to reproduce or distribute said material.

Section 7.07 Warranties

Unless otherwise stated, all supplies shall be new and unused and only when authorized by the County may recycled or refurbished products be used. All products shall carry manufacturer warranties. Vendor warrants all supplies to be free from defects in labor, material, and manufacturing and to be in compliance with the Contract specifications. The County reserves the right to request all warranty documentation. Vendor shall provide warranty information requests within seven (7) calendar days. Failure to provide requested reports within seven (7) calendar days, after notification, may be deemed a default.

Section 8 Contract Cancellation; Termination; Remedies

Section 8.01 Contract Cancellation

The County may cancel this Contract upon any one of the following events. The cancellation will be effective on the date delineated by County.

1. 30-Day Notice Termination

The County reserves the right to terminate the Contract by giving Vendor 30-days written notification. If this Contract is terminated for convenience, the County shall be liable only for

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2. Non-appropriations of Funds

This Contract is contingent upon the County budgeting and appropriating the funds on an annual basis necessary for the continuation of this Contract in any contract year. In the event that the funds necessary for the continuation of this Contract are not approved for expenditure in any year, this Contract shall terminate on the last day of the fiscal year in which funding was approved, without penalty to the County. The County will provide Vendor with written notification within 10 business days after being notified that the funding is no longer approved.

3. Cancellation for Failure to Retain Certification

Pursuant to the requirements as stated in the Contract, all certifications and/or registrations must be maintained for the life of the Contract. Failures to renew any certification(s) or the de-certification by certifying entity, may result in the immediate termination of the Contract.

4. Cancellation for Financial Instability

The County may cancel this Contract by written notice to Vendor if a petition in bankruptcy or similar proceeding has been filed by or against Vendor.

Section 8.02 Termination for Default

The County may, subject to the paragraphs below, by written notice of default to Vendor, terminate this Contract in whole or in part if Vendor:

a. Fails to deliver the supplies or to perform the services within the time specified in this Contract or any extension;

b. Fails to make progress, so as to endanger the performance of this Contract or services required under this…