4ADC6B3E-009D-638E-F9834A3736C61F00.xlsx
XLSX spreadsheet 11 KB Posted
- Attached to
- Franklin County EOC Technology Upgrade
- Solicitation number
- RFP 2026-62-10
- Issued by
- Franklin County, Ohio
About this file
This is a Request for Proposal (RFP) attachment from the Franklin County Cooperative for Cancer Concierge and Navigation Services (RFP 2026-06-04), submitted by Findley Davies Inc. The RFP seeks qualified service providers to deliver member services including incoming call handling and inquiry management for Franklin County members. The attachment outlines specific performance metrics and operational requirements that prospective bidders must address for the team responsible for processing member inquiries and providing cancer navigation services.
The evaluation criteria specified in the attachment include location details, hours of operation for both weekday (Monday-Friday) and weekend (Saturday-Sunday) coverage in Eastern Standard Time, the number of service representatives available, average employee tenure, annual turnover rates for the preceding 12 months, current client and covered member volumes as of March 2026, representative-to-member ratios, member satisfaction scores, representative qualifications including oncology certification rates, and average wait times for member connections. Bidders must demonstrate their capacity to meet these operational standards and provide detailed information about staffing, service quality metrics, and member experience outcomes to support evaluation of their proposals.
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Text version
Member Service Center
| Franklin County Cooperative - RFP 2026-06-04 - Cancer Concierge/Navigation Services RFP |
| Attachment 3 - Member Services |
| For the most recent 12 months, please complete the table below as it relates to the team that will be responsble for handling incoming calls/inquiries from Franklin County members. |
| Location |
| Hours of Operation (EST) M-F |
| Hours of Operation (EST) Sa-Su |
| Number of Representatives |
| Average Length of Employment |
| Annual Turnover Rate (for most recent 12 months) |
| Number of Clients served as of March 2026 |
| Number of Covered Members served as of March 2026 |
| Ratio of Representative to Members |
| Member Satisfaction Results |
| Qualifications of representatives |
| Average wait time to talk with a representative |
| What percent of representatives are oncology-certified? |
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&"-,Bold"Findley Davies Inc &D Page &P
File details come from the government source that posted it. Updated .