Q and A- RFP 47QFCA23R0053 Amd 03 - Military OneSource Program .pdf

Part

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Paragraph Title Question Government Response

1 1.2 SERVICES

AND

PRICES

Please confirm that the 50 mile rule that distinguishes between local and long distance travel is 50 miles one-way.

Correct, long distance travel is considered 50 miles one-way, please refer to the official Federal Travel Regulation (FTR) at the following link:

https://www.govinfo.gov/content/pkg/CFR- 2021-title41-vol4/pdf/CFR-2021-title41-vol4.pdf

1 1.2.1 BASE

PERIOD

SubClin XXX5F is for Financial Counseling and includes Tax counseling. We respectfully request that the government consider breaking these out into two separate SubClins - one for Financial Counseling and one for Tax Counseling, because these sessions are substantially different and require distinctly different skill sets and time commitments.

No, the Government will not break out the Financial Counseling SubCLIN and the Tax Counseling SubCLIN.

1 1.2.1 BASE

PERIOD

CLIN XXX1 Program Management is identified as a Labor Hour CLIN and is mapped to all of the requirements in Task 1.

The requirements in Task 1 require certain Other Direct Costs (ODCs). We respectfully request that the government change this CLIN to a T&M CLIN so that ODCs can be priced to the appropriate CLIN in accordance with the government's mapping directions.

Alternatively, we request that the government explain how offerors are to account for the ODCs that are associated with CLIN XXX1.

CLIN X001 will remain as a L/H CLIN per the Governments requirements. Per the Government's requirements there are no ODCs in CLIN X001.

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Paragraph Title Question Government Response

1 1.2.1 BASE

PERIOD

CLIN XXX3 IT Ops Mgt is identified as a LH CLIN and is mapped to all of the requirements in Tasks 3, 4, and 5. The requirements in these Tasks require certain ODCs that need to be accounted for in the overall pricing. We respectfully request that the government change this CLIN to a T&M CLIN so that ODCs can be priced to the appropriate CLIN in accordance with the government's mapping directions.

Alternatively, we request that the government explain how offerors are to account for the ODCs that are associated with CLIN XXX3.

CLIN X003 will remain as a L/H CLIN per the Governments requirements. Per the Government's requirements there are no ODCs in CLIN X003.

1 1.2.1 BASE

PERIOD

Please confirm that all labor hours requested within the Continuation Sheet, Blocks 19-20, refer to fully burdened labor rates.

Confirmed, all labor hours shall be fully burdened labor rates.

1 1.2.1 BASE

PERIOD

Please provide guidance on where the outreach assistants associated with CLIN XXX7 (Task 10) should be priced within this contract. Should they be included within CLIN XXX7 labor hours or can they billed under CLIN XXX6C (strategic outreach ODCs)?

Offeror's shall price according to the instructions in the RFP. Outreach Assistants shall be priced under CLIN X007.

1 1.2.1 BASE

PERIOD

Does the government intend to increase its marketing of the Military OneSource program under the new contract?

No, marketing for the Military OneSource Program is handled under a separate contract.

1 1.2.1 BASE

PERIOD

Does the government expect call volume to increase beyond the volume the government has included in CLIN XXX2?

No, the contact volume is the Government's best estimate of the contact volume for CLIN X002.

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Paragraph Title Question Government Response

1 1.2.1 BASE

PERIOD

CLIN XX13 Our Relationship Couples Coaching requests a unit price cost per "sessions". Are these "sessions" intended to be single sessions, or should offerors price multiple sessions in its unit price.

Our Relationships Couples Coaching is for a single session, rather than sessions. Please see revised RFP Amendment 03, Section 1.2.

1 1.2.1 BASE

PERIOD,

Option Periods 1-4

CLIN XXX2 reflects call volume tiers to be priced at a FFP by tier with tiers increasing each option period to Tier 10. The likelihood of performance instructions has offerors pricing at very high tiers, much higher than the historical volumes provided. These higher tiers can potentially create a total evaluated contract price that may exceed the $600M identified Total Contract Value in the Draft RFP. Does the government anticipate that call volumes will increase this significantly? Does the government still expect a Total Contract Value of $600M with these higher tiers?

Offeror's shall price according to the instructions in the RFP.

2 2.5 PERSONNE

L

REQUIREM

ENTS

Please clarify the reference to "DoD personnel security mandates that are defined in this PWS and its accompanying attachments." Does this refer to Section 5.7 Security Requirements and Security Clearances? If not, please clarify what is being referred to as "accompanying attachments"?

The Government's personnel security mandates are addressed in the draft Military OneSource DD254 (Attachment 20), Sections 5.7 and 5.8 of the PWS.

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Paragraph Title Question Government Response

4 4.2 PROVIDE

MILITARY

ONESOURC

E CALL

CENTER

OPERATIO

NS AND

SUPPORT

When a member contacts the EAP from an international location, what is the desired process to get the client connected with services?

The Government will not dictate the offeror's proposed solution.

4 4.2 PROVIDE

MILITARY

ONESOURC

E CALL

CENTER

OPERATIO

NS AND

SUPPORT

For international members, should the therapist be in-person or virtual?

Non-medical counseling services for families living OCONUS is provided virtually.

4 4.2 PROVIDE

MILITARY

ONESOURC

E CALL

CENTER

OPERATIO

NS AND

SUPPORT

What are the specific services that need to provided internationally to the member after the state side call?

There is no distinction between what services are provided CONUS versus OCONUS. Refer to section 4.2 the RFP.

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Paragraph Title Question Government Response

4 4.3 4.3 TASK 3

– PROVIDE

RESTRICTE

D

MILITARY

ONE

SOURCE

WEB

PRESENCE

SUPPORT

Please confirm that the video non-medical counseling service provided as part of the contractor’s web presence, can be delivered utilizing a HIPAA compliant video platform, like the secure/PHI compliant ZOOM platform.

As referenced in Section 4.4 of the PWS, "contractor proposed Cloud Computing solutions must comply with the provisions of DoDI 8500.01, DoDI 8510.01, Federal Risk and Authorization Management Program (FedRAMP), and the DoD CC SRG. The DoD CC SRG applies to DoD-provided Cloud services and those provided by a contractor on behalf of the DoD. In accordance with the DoD CC SRG, any contractor proposed or operated Cloud Computing solutions that are intended to store or process any degree of CUI, including PII data, shall have achieved a DoD Provisional Authorization at a CC SRG IL4 or above at the time of proposal submission."

Amidst communicating with potential providers, offerors shall confirm that an active Provisional Authorization has been signed and issued by the Department of Defense.

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Paragraph Title Question Government Response

4 4.3 4.3 TASK 3

– PROVIDE

RESTRICTE

D

MILITARY

ONE

SOURCE

WEB

PRESENCE

SUPPORT

Please confirm that the live chat services provided as part of the contractor’s web presence, can be delivered utilizing a call/contact center ‘live chat’ platform integrated into a larger queue-based contact center solution accessible by on-call Triage Consultants.

The Government will not dictate the offeror's proposed solution. However, all live chat platforms shall be compliant with all Government IT Security requirements.

4 4.3 PROVIDE

RESTRICTE

D

MILITARY

ONESOURC

E WEB

PRESENCE

SUPPORT

This section states that the contractor’s web presence shall be utilized for the delivery of online services to eligible participants ONLY.

Currently, any individual may create a profile and access the contractor's website. Will the government provide a list of eligible participants?

Please refer to section 2.3 for all eligible participants for the Military OneSource Program.

4 4.6 PROVIDE

NON-

MEDICAL

COUNSELI

NG

SUPPORT

Section 4.6 indicates that the contractor shall provide "group-based Psyco-educational webinars." This Task maps to CLIN XXX4, however, there is not a sub-CLIN to provide a cost per session for this type of session.

Please add a sub-CLIN for this purpose, or alternatively advise where should this pricing be placed?

Offeror's shall place the pricing of the "group-based Psycho-educational webinars" to the Group Health and Wellness Coaching:

Telephonic/Online/In-Person X004D.

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Paragraph Title Question Government Response

4 4.6 PROVIDE

NON-

MEDICAL

COUNSELI

NG

SUPPORT

In the third paragraph, under Description of Non-Medical Counseling, it states that family sessions are available to children 6-12. Please confirm this should state children and teens ages 6-17, since 13-17 year olds are welcome in family sessions as well.

Youth (ages 13-17) can use Individual and family non-medical counseling session. Children (ages 6-12) can only use family non-medical counseling sessions. Please see revised RFP Amendment 03, Section 4.6.

4 4.6 PROVIDE

NON-

MEDICAL

COUNSELI

NG

SUPPORT

Most providers offer 45 minute sessions, some televisit sessions are 30 minutes. Is it acceptable to have sessions less than 50 minutes?

Yes, this is based on the needs of the participants.

4 4.7 PROVIDE

HEALTH

AND

WELLNESS

COACHING

SUPPORT

Are coaching sessions to match the same model as non-medical counseling at 12 sessions?

No, there is not a limit to the number of coaching sessions.

4 4.1.11 Training Please provide preferred links to identified trainings that where not listed: Identifying and Safeguarding Personally Identifiable Information (Privacy Act), DoD Controlled Unclassified Information (CUI), MC&FP Incident Management and Incident Reporting

(IM/IR)

Please see revised RFP Amendment 03, Section 4.1.11.

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Paragraph Title Question Government Response

4 4.1.11, 3a Training Since the contractor is responsible for training to all other than network non-medical counselors on all military specific terminology, culture and be familiar with evolving issues that affect the military member and family, will the Gov't provide guidance to what these matters are or will the Gov't only approve the training materials after written by the contractor?

The contractor shall submit training materials for the Government's approval.

4 4.1.2 Accounting for Service Contract Reporting

Please confirm whether the labor hours that must be reported are Direct Labor Hours for CLINs that are LH or T&M.

All labor hours shall be reported.

4 4.1.2 Service Contract Reporting

Will the service contract award be loaded and available in the SAM portal prior to reporting and entering FY contract labor hours in

SAM?

Contractors shall be required to submit FY contract labor hours in SAM in accordance with the instructions in the RFP.

4 4.1.9 TRANSITIO

N-IN

SUPPORT

This section states: "all transition activities shall be completed 90 calendar days after Transition-In Plan approval and no later than 120 days after Program Start (PS)."

Please confirm that reference is to 120 calendar days.

Correct, this is calendar days. Please see revised RFP Amendment 03, Section 4.1.9.

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Paragraph Title Question Government Response

4 4.10.1 MINIMUM

REQUIREM

ENTS OF

FIELD

CONSULTA

NTS

PROGRAM

Per section 4.10.1, field consultants must travel throughout their State. This section is Task 10 and maps to CLIN 7 which is a labor hour CLIN. There will be travel costs associated with this travel. While it is understood that local travel will not be reimbursed, how will long distance travel be reimbursed? Can this CLIN be modified to a T&M CLIN to allow for long distance travel to be reimbursed? Or should CLIN XXX6B be used to bill for this travel?

Offerors shall utilize CLIN X009 for Field Consultant travel. All travel for the Military OneSource requirement shall be billed to travel CLIN X009. This has been updated to reflect all travel, not just OCONUS travel for the requirements. Please see revised RFP Amendment 03, Section 1.2.

4 4.2.1.10 INTERPRET

ATION

AND

TRANSLAT

ION

SERVICES

Will the contractor need to provide ASL interpretation for video calls?

Yes, ASL interpretation shall be provided by the offeror if requested by the participant.

4 4.2.1.11 Program Study and Evaluation Support

This section indicates that “the Government will occasionally support studies and evaluations of the Military OneSource Program.” For the purposes of determining Total Hours, Total Labor Ceiling, and Total NTE Ceiling for CLIN X008, can the government please provide guidance on the anticipated frequency of these Program Study and Evaluation Support requests?

The need for Program Study and Evaluation Support requests are determined by Government leadership and the needs of the military community, Requests will be initiated in coordination with the successful offeror. It is expected there would be no more than two studies per year for the Base Year and each of the Option Periods. The RFP has been updated to reflect this estimate. Please see revised RFP Amendment 03, Section 4.2.1.11.

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Paragraph Title Question Government Response

4 4.2.1.11 Program Study and Evaluation Support

What are the success metrics and key performance indicators (KPIs) that will be included in the evaluation of this program?

Each study would have its respective success metrics and KPIs dependent on the needs of the study. This would be separate from metrics and KPIs concerning the contractor's performance.

4 4.2.1.2 MILITARY

ONESOURC

E CALL

CENTER

TELECOM

MUNICATI

ONS

Is it permissible to use an on-premise telephone solution to service the Military OneSource contract?

An on-premise solution is permissible. However, the solution must comply with all contractual requirements. As one of multiple examples, in accordance with Section 4.2.1.6.1, the telephone solution must be supported "audio recordings of special needs consultant telephone calls with program participants are securely saved to the Government’s IL4/IL5 Enclave in AWS GovCloud."

4 4.2.1.5 Non-Medical Counseling Services

One assessment being considered for this proposal is based on clinical methodologies, though it is not intended for diagnosing or treating clinical needs. Can that assessment be used?

The Government will not dictate the offeror's proposed solution.

4 4.2.1.6 SPECIALTY

CONSULTA

NTS

Please define the requirements for "spouse relocation and transition services" specialty consultations. 4.2.1.6 references "spouse relocation and transition services" but there is no 4.2.1.6.X to describe further.

4.2.1.6.6.

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Paragraph Title Question Government Response

4 4.2.1.6.1 SPECIAL

NEEDS

CONSULTA

NTS

Please confirm all special needs consultant telephone calls and all Triage Consultant telephone calls with program participants (inbound and outbound) will be securely saved in the government's IL4/IL5 Enclave

vs. a representative random sample for QA purposes?

In accordance with Section 5.18.2 of the RFP, the Government's expectation is that all calls with participants must be securely saved in MC&FP's AWS GovCloud IL4/IL5 infrastructure. Please see revised RFP Amendment 03, Section 5.18.2.

4 4.2.1.6.3 SUPPORT

FOR NEW

PARENTS

Are there any specific credentialing requirements for the specialty consultants?

Specialty consultant qualification requirements are addressed in RFP Section 5.2.9.3

4 4.2.1.6.5 PEER-TO-

PEER

SUPPORT

What are the expectations for the “psychoeducational, virtual, peer-to-peer support groups”?

The Government will not dictate the offeror's proposed solution for the psychoeducational, virtual, peer-to-peer support groups. The curriculum, and evidence-informed content is to be developed by the contractor.

4 4.2.1.6.5 PEER-TO-

PEER

SUPPORT

Is there a current Peer to Peer offering? If so, it is face to face or virtual video conferencing or virtual chat?

There is a current Peer to Peer offering. Further information can be found at the following website:

https://www.militaryonesource.mil/specialty-consultations/peer-to-peer/military-onesource-peer-to-peer-support-talk-to-someone-who-gets-it/. See RFP section 4.2.1.6.5.

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Paragraph Title Question Government Response

4 4.2.1.6.5 PEER-TO-

PEER

SUPPORT

For the requirement for a Government-approved secure-video platform, does that mean it needs to be hosted on the Government platform or can it just meet the requirements around security etc platform?

The Government-approved secure-video platform shall be hosted on an offeror's platform and must comply with all IT requirements identified in the RFP.As referenced in Section

4.4 of the PWS, "contractor proposed Cloud Computing solutions must comply with the provisions of DoDI 8500.01, DoDI 8510.01, Federal Risk and Authorization Management Program (FedRAMP), and the DoD CC SRG.

The DoD CC SRG applies to DoD-provided Cloud services and those provided by a contractor on behalf of the DoD. In accordance with the DoD CC SRG, any contractor proposed or operated Cloud Computing solutions that are intended to store or process any degree of CUI, including PII data, shall have achieved a DoD Provisional Authorization at a CC SRG IL4 or above at the time of proposal submission.

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Paragraph Title Question Government Response

4 4.2.1.6.5 PEER-TO-

PEER

SUPPORT

For the platform, is the expectation to be website or mobile app or both?

Peer-to-peer support (virtual sessions) are currently offered via a secure Zoom dot gov platform. However, the Government will not dictate the offeror's proposed solution for the platform for peer-to-peer support.

4 4.2.1.9 OUTBOUN

D

CONTACT

SERVICES

With regard to Outbound Contact Services, it says contractor shall make outbound calls for follow-up “to specific groups.” Can you please provide clarification as to what the specific groups are, and please provide guidance on how many attempts the contractor is to make?

Specific groups include participants who have opted-in; the proposed number of attempts will not be dictated by the Government for the offeror's proposed solution.

4 4.3.2 RESILIENC

Y

APPLICATI

ON

SUPPORT

We respectfully request that the government amend the requirements in 4.3.2 to allow offerors to propose alternatives to the Love Every Day application that will feature the same or greater functionality.

Please see revised RFP Amendment 03, section 4.3.2.

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Paragraph Title Question Government Response

4 4.3.2 RESILIENC

Y

APPLICATI

ON

SUPPORT

Is there an expectation that the resiliency tools focus on relationships or overall emotional resilience?

The expectation for the resiliency tools is outlined in RFP section 4.3.2. Please see revised Amendment 03, Section 4.3.2.

4 4.3.3 Childcare Support Services

Seeking clarification specifically on the "Network Provider" part of this solution. Is the "Network Provider" provided and/or pre-existing? Do we supply the network (similar to providing the non-medical counseling network)? Or are we tasked with finding an outside, existing network of providers to link?

There is not an existing Government provided “Network Provider”. The Government will not dictate the offeror’s solution to meet the requirements in 4.3.3.

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Paragraph Title Question Government Response

4 4.3.3 Childcare Support Services

Looking for clarity. Childcare Support Services falls under the IT section, but beyond the infrastructure for this service, I'm not clear if IT has any other role. Could you clarify?

Childcare Support Services do not have an IT role. The Childcare support services are a virtual support and shall be provided in accordance with RFP Section 4.3.3.

4 4.6.7 NOTIFICAT

ION OF

ADVERSE

INCIDENT

Please confirm that the instruction to "Please refer to 4.5.3 for IM/IR guidance." should in fact be a reference to 4.6.3 Duty to Warn/Mandated Reports.

The reference has been removed. Please see revised RFP Amendment 03, section 4.6.7.

4 4.6.8 REQUIREM

ENTS FOR

ALL NON-

MEDICAL

COUNSELI

NG

Please clarify what is meant by "field services" in the following excerpt, as Military OneSource providers are not in the field and do not currently have immediate requirements for an expedient response. Are providers expected to conduct non-medical counseling sessions at community locations other than their office for face-to-face sessions?

This section states: "This approach shall account for the complexities of network providers providing field services and also account for short notice or immediate requirements that require expedient response."

Non-Medical Counselors shall provide services, the Non-Medical Counselors are not expected to be in the "field." Please see revised RFP Amendment 03, Section 4.6.8.

4 4.6.8 REQUIREM

ENTS FOR

ALL NON-

MEDICAL

COUNSELI

NG

Does OCONUS telephonic, secure chat, and audio/video session statement in 4.6.8 constitute licensure portability as defined in DoDI 6025.13? Many state licensures do not currently authorize clinical practice outside of the licensure state/authority.

No, OCONUS telephonic, secure chat, and audio/video sessions do not constitute license portability. OCONUS non-medical counseling is based on the participant's home of record.

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Paragraph Title Question Government Response

4 4.6.9 Credentialing Do the counselors who are seeing clients in the network need to have the security mandates in 5.7?

Please refer to RFP section 4.6.9. "The contractor shall certify, at completion of the transition-in period, and at the exercise of each option period, that all non-medical counselors and staff that provide oversight to the non-medical counseling provider network are properly licensed or certified and comply with the Government’s personnel security mandates in Section 5.7 (Section 5.27, Deliverable 29)."

Additionally, the requirements for all non-Key Personnel are in section 5.2.9 of the RFP.

4 4.7.1 MINIMUM

REQUIREM

ENTS FOR

HEALTH

AND

WELLNESS

COACHING

PROGRAM

Is it the government’s preference that health and wellness coaches travel to deliver face-to-face on-demand group sessions? The solicitation states that “In-person (face-to-face) on-demand group health and wellness coaching sessions shall be offered on a case-by-case basis.”

The Government will not dictate the offeror's proposed solution.

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Paragraph Title Question Government Response

4 4.8.2.1 SUPPORT

OF

VOLUNTEE

R INCOME

TAX

ASSISTANC

E (VITA)

Please describe the support that will be required for VITA given that many sites have closed?

While many VITA sites have closed, Military OneSource maintains a responsibility to refer the military community to the few sites that are available/open to provide support. The contractor is expected to know information about the sites and refer participants as appropriate.

4 4.9.1.2 Event Support

The PWS states that Field Consultants could provide event support (and it is part of their role). Do they/will they have access to BOSS, if not, will there be another avenue for access? And, if so, where?

No, not all field consultants will have access to BOSS. Internal contractor systems and processes shall determine how Field Consultants shall be notified to provide event support.

5 5.21 BASIS OF

ACCEPTAN

CE

In order to make the acceptance procedures under the solicitation more predictable for all parties, would the government clarify RFP Section 5.21 Basis of Acceptance to provide that the government will have one opportunity to identify any discrepancies, errors, or other deficiencies in any deliverable, and once those discrepancies, errors, or other deficiencies have been corrected, the government will accept the deliverable?

The Government has as many opportunities as necessary to identify any discrepancies, errors, or other deficiencies in any deliverable, until the deliverable is deemed to be acceptable.

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Paragraph Title Question Government Response

5 5.27 CONTRACT

SCHEDULE

AND

MILESTON

E DATES

Please describe the six month transition period.

Transition-in support is detailed in section 4.1.9:

"The contractor shall implement its Transition-In Plan no later than 10 calendar days after Transition-In Plan approval, and all transition activities shall be completed 90 calendar days after Transition-In Plan approval and no later than 120 calendar days after Program Start

(PS)."

5 5.29 PLACE(S)

OF

DELIVERY

This section states that "The contractor shall utilize the ASSIST PAC tool to deliver all FEDSIM CO or FEDSIM COR accepted deliverables identified in Section 5.27."

ASSIST is used to deliver financial information. Please confirm that all deliverables, not only financial information, will be delivered via ASSIST under the contract.

The Government will provide the exact location for each deliverable post award.

5 5.7 SECURITY

REQUIREM

ENTS AND

SECURITY

CLEARANC

ES

Does the government require updated fingerprinting and criminal history background checks for all personnel upon implementation of the new contract?

Yes, all personnel must be vetted.

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Paragraph Title Question Government Response

5 5.8 Facility Clearance

Can the Gov't provide a list of roles that will be required to have a secret clearance? Will the Gov't accept interim clearances since full adjudication is lengthy?

In accordance with the draft DD254 (Attachment

20) for the Military OneSource Program: "All Information Technology (IT) and Cybersecurity contractor and subcontractor positions supporting this contract shall be regarded and categorized as Noncritical-Sensitive (NCS) Moderate Risk. Personnel occupying NCS Moderate Risk positions require a favorably adjudicated Tier 3 (T3/T3R) National Security Investigation, which entails a National Agency Check With Local Agency Checks and Credit Check (NACLC)."The above personnel will be provided with need-to-know access to pertinent Secret-level national security information that is applicable to securing, operating, and defending the DoD information networks from which the Military OneSource program, its data, and the contractor will operate on a daily basis. As such the RFP has been updated in section 5.7.c to identify who is in need of a Secret clearance.

Classified information will be accessed at MC&FP's facility. Interim clearances will not be accepted for Key Personnel who require a Secret clearance. Please see revised RFP Amendment 03, Section 5.7 and Section 5.8.

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Paragraph Title Question Government Response

5 5.13.1 COMMERCI

AL

SUPPLIER

AGREEME

NTS

Section 5.13.1 states that commercial software tools purchased to support this contract must be contemplated within the "T&M ODCs CLIN in the Continuation Sheet, Blocks 19-20". Does the contracting office intend that all software be billed under

CLINXXX6C?

Any software that is not part of the FFP or FFUP CLINs shall be billed to CLIN X006B. Please see revised RFP Amendment 03, Section 5.13.1.

5 5.18.1 eCMS

REQUIREM

ENTS

This section notes "Notwithstanding this mandate, the Government recognizes that the contractor’s provider network reporting may be encapsulated in a secondary data system."

Please confirm that the contractor will be allowed to use its own non-cloud based claims payment vendors and systems to support the following processes: claims payments, claims payment/finance data reconciliation, electronic payments/remittances, Federal HIPAA law required 835 and EOPs disbursement, and other claims payment related processes.

Any contractor owned/operated applications and data systems that contain PII from the Military OneSource Program must be operated from within the MC&FP’s Impact Level (IL) 4/5 Infrastructure Enclave in Amazon Web Service (AWS) GovCloud or a Defense Information Systems Agency (DISA) Provisionally Authorized (PA’d) IL4/IL5 environment with an active ATO or ATO-C.

5 5.2.9.6 NON-

MEDICAL

COUNSELO

RS

Describe what demonstrated counseling competence preceding their agreement to perform under the Military OneSource contract entails.

Demonstrated competency is the non-medical counselors ability to meet the parameters outlined in the RFP. It shall be verified that all Non-Medical Counselors meet all requirements as outlined in the RFP.

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Paragraph Title Question Government Response

6 6.1 GENERAL

INFORMAT

ION

Does April 8 date signify the start of Transition-In activities/tasks, and/or the Transition-In schedule?

June 14, 2024, is the anticipated Program Start date for proposal purposes only. Please see revised RFP Amendment 03, Section 6.1.

6 6.1 GENERAL

INFORMAT

ION

Is the Program Start date considered day 1 of the 90 calendar day transition period?

Program Start is 10 workdays after Award with the current anticipated Program Start date being June 14, 2024, for proposal purposes only. The Transition-In period begins, following approval of the Transition-In Plan. The period of review for the Transition-In plan will follow the deliverable schedule, in accordance with section

5.22 of the RFP. Please see revised RFP Amendment 03, Section 6.1.

6 6.1 GENERAL

INFORMAT

ION

What is the target Award date for the contract?

The anticipated Award date for this contract is estimated to be in the 3rd Quarter of Fiscal Year 2024.

6 6.1 GENERAL

INFORMAT

ION

What is the target date for go-live or full implementation of services under the new contract?

Full implementation of the services under the new contract shall be implemented no later than the end of the Transition-In period.

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Paragraph Title Question Government Response

6 6.2 SUBMISSIO

N OF

OFFERS

May an unobtrusive contractor company logo be inserted in the header of a proposal response for Part II?

Yes, an unobtrusive contractor company logo inserted in the header of a proposal response for Part II would be acceptable.

6 6.7 DELIVERY

INSTRUCTI

ONS

This section states "The offeror shall deliver written proposals to and receive acceptance from the address and individual identified in the Cover Letter." Please confirm that "address" refers to the electronic delivery options that are outlined in the solicitation Cover Letter from FEDSIM.

Yes, the address is the electronic delivery option.

6 6490.06 Counseling Services

What does the handoff to TRICARE process entail for an international member?

The handoff for TRICARE process shall be the same regardless of where the participant is located.

6 6490.06 Counseling Services for DoD Military, Guard and Reserve, Certain Affiliated Personnel, and their Family Members

Please define what medical counseling entails.

"Medical" counseling addresses Diagnostic and Statistical Manual diagnoses and can be considered long term therapy or treatment. Non-medical counseling offered under this requirement is short-term, solution focused counseling to address everyday stressors. Non-medical counseling does not address medically diagnosed mental health conditions.

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Paragraph Title Question Government Response

6 6.1.1 AVAILABIL

ITY OF

EQUIPMEN

T AND

SOFTWARE

This section states: "All commercial hardware and software proposed in response to this solicitation document shall have been formally announced for general release on or before the closing date of the solicitation."

Can you please confirm the date being referenced when this section states "on or before the closing date of the solicitation?"

On or before closing date of the solicitation, which is when proposals are due.

6 6.2.1 SUBMISSIO

N OF THE

WRITTEN

PRICE

PROPOSAL

(PART I)

The submission instructions state that "The offeror shall submit all proposed prices using MS Excel software utilizing the formats without cells locked and including all formulas." Can the contracting office confirm that this instruction is a reference to the submission of the Continuation Sheet, Blocks 19-20, with values entered and formulas that are used to calculate pricing components by CLIN (e.g., total labor hours, total labor ceiling, total price)?

The sentence referenced has been removed.

Please see revised RFP Amendment 03, Section 6.2.1.

6 6.2.1 SUBMISSIO

N OF THE

WRITTEN

PRICE

PROPOSAL

(PART I)

In section 6.2.1 it indicates that “the offeror shall submit all proposed prices using MS Excel software utilizing the formats without cells locked and including all formulas.”

Will the Government provide a template in MS Excel format for completion by the offeror?

The Government will not provide a template in MS Excel. The sentence referenced has been removed. Please see revised RFP Amendment 03, Section 6.2.1.

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Paragraph Title Question Government Response

6 6.2.1 SUBMISSIO

N OF THE

WRITTEN

PRICE

PROPOSAL

(PART I)

In the event that the government will not supply a standardized Written Price Proposal Tab E template in MS Excel format for completion by the offeror, will the government allow the offeror to include additional relevant information in the created MS Excel document (e.g., Government-designated weights for each Call Center tier)?

Yes, the offeror can provide additional relevant information in the created MS Excel document.

6 6.2.1.1.6 Continuation Sheet, Blocks 19- 20, Schedule of Supplies/Ser vices (Tab E)

This section states that “the offeror shall indicate the price to be charged for each item…rounded to the nearest whole dollar.”

Does this indicate that all dollars reflected in Tab E should be rounded to the nearest whole dollar, including Labor Hours?

No, Labor Hour rates do not need to be rounded, only the total CLIN ceilings shall be rounded to the nearest whole dollar.

6 6.2.1.1.7 PRICE

SUPPORTIN

G

DOCUMEN

TATION

(TAB F)

The instructions state that "The offeror shall provide a detailed price narrative to include indirect costs fill-ins per FAR 52.212-4, which explains the processes and methodologies used to develop its price proposal." Can the government confirm that the reference to indirect rates represents a request to provide detail regarding the indirect rates used to develop the pricing proposal?

In accordance with 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2), offerors may propose a fixed amount for indirect costs related to strategic outreach materials and other ODCs under sub- CLINs 0006B, 1006B, 2006B, 3006B, and 4006B. The tables for these sub-CLINs in section 1.2 have been revised to allow offerors to propose this amount. The reference to indirect cost fill-ins has been removed from 6.2.1.1.7.

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Paragraph Title Question Government Response

6 6.2.1.1.8 SUBCONTR

ACTOR

SUPPORTIN

G

DOCUMEN

TATION

(TAB G)

Please clarify if this section should include supporting documentation for only the main proposed subcontractors or if it should include supporting documentation for ALL subcontractors/vendors, regardless of dollar spend, used in pricing and/or the small business subcontracting plan?

Please see revised RFP Amendment 03, Section 6.2.1.1.8.

6 6.2.1.1.8 SUBCONTR

ACTOR

SUPPORTIN

G

DOCUMEN

TATION

(TAB G)

Can the government provide additional clarification regarding the following requirement and anticipated outputs: "The value of the prime contractor, each subcontractor, and/or each team member shall be specified for purposes of requesting Equal Employment Opportunity (EEO) clearance."

The offeror shall provide the name of the company and the proposed dollar value for the prime and any subcontractors.

6 6.3.5 TECHNICA

L

ASSUMPTI

ONS

Please clarify and provide an example of what is considered a "technical assumption" that should be listed in response to section 6.3.5 of the solicitation.

Offeror technical assumptions are based on offeror's review and understanding of the requirements and its proposed solution. The Government will not provide examples of technical assumptions.

6 6.3.5 TECHNICA

L

ASSUMPTI

ONS

This section refers to "Basis of Estimate assumptions." Can the government please provide a definition of this term?

The Basis of Estimate is the offerors explanation for the estimate (Examples would be the proposed PSP and Staffing Rationale).

6 6.3.6 PAST

PERFORMA

NCE

Given CPARS exists for the purposes of governmentwide access to such reports directly, we request that CPARS reports not be required with bid submittals.

CPARs shall be required with proposal submissions.

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Paragraph Title Question Government Response

7 7 METHOD

OF AWARD

In Section 7.0 of the solicitation, the government states that “Award may be made to other than the lowest priced technically acceptable offeror.” Please confirm that the government does not intend to use LPTA procedures at all, and that evaluation and award decision under the solicitation will be based solely on a best value determination.

Yes, per section 7.0 of the RFP, "The Government anticipates awarding a contract to the offeror whose proposal is the most advantageous to the Government, price and other factors considered."

7 7.6 TECHNICA

L

EVALUATI

ON

FACTORS

This section states: “The Government will combine the results of the written and in-person oral submissions, including the Q&A responses, to arrive at a rating for the technical evaluation factors as a whole. The receipt of an evaluation rating of NOT ACCEPTABLE in any single factor will result in the overall proposal being determined NOT ACCEPTABLE and therefore ineligible for award.

In addition to “Not Acceptable,” what other adjectival ratings will be applied in rating for the technical evaluation factors as a whole?

For example, will the government use Outstanding, Good, Acceptable, and Marginal, as well as Not Acceptable?

The Adjectival Ratings are EXCELLENT, GOOD, ACCEPTABLE, NOT ACCEPTABLE.

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Paragraph Title Question Government Response

7 7.1 item e PASS/FAIL

ELEMENTS

This section states that "The Government will reject any proposal that does not provide attestation to understanding of PWS Sections

4.5.3 and 4.7.7 in compliance with section 6.2.1.1.10.e." Please clarify that this should be

4.4.3 and 4.67, in accordance with 6.2.1.1.10(e), as there is no section 4.5.3 or

4.7.7 in the PWS.

Please see revised RFP Amendment 03, Section 7.1.

6 & Att.

6.2.1.1.1

Pass/Fail Elements

(TAB I)

The section 6.2.1.1.10 f. Small Business Subcontracting Plan states to submit a small business subcontracting plan that contains Ability One services in addition to the 15 content requirements per FAR 19.704. It also states the offeror is encouraged to use Attachment 40 as a guide in preparing its plan. Attachment 40 does not provide any instructions on including Ability One. Please clarify if an Ability One participation goal should be included in the subcontracting plan.

The requirement for inclusion of Ability One in the Small Business Subcontracting Plan has been removed. Please see revised RFP Amendment 03, Section 6.2.1.1.10.

6 & Att.

6.2.1.1.1

Pass/Fail Elements

(TAB I)

Section 6.2.1.1.10 f. Small Business Subcontracting Plan states that the DoD FY 2023 goals are set forth within the model template. However, the goals set forth in the model template (Attachment 40) are the GSA FY 2023 goals. Also, Attachment 40 defines Low Goals as those less than the Agency's subcontracting goals (footnote 49). Please clarify whether DoD agency goals or GSA agency goals are to be utilized as reference in developing offeror's own achievable goals.

Please see revised Attachment 40, RFP Amendment 03. The subcontracting plan should follow the DoD agency goals.

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Paragraph Title Question Government Response

Attac hmen t 02

1.4.2 Incremental

Funding Table

Will CLINXXX4/XXX5 Counseling & Coaching/Addtl Counseling & Coaching be funded based on sub-CLINs?

No. CLINs X004 and X005 will not be funded at the sub-CLIN level.

Attac hmen t 03

N/A Scope of Non-Medical Counseling

On page 2, section 3, there is reference to issues non-amenable to Military OneSource counseling, but it appears that content is missing. Please clarify by providing the missing content.

Non-amenable issues would be issues not appropriate (or that will not be addressed) in the non-medical counseling space may include treatment of a mental health diagnosis, assessment of mental health diagnosis, medication management, etc. Please see revised Attachment 03, RFP Amendment 03.

Attac hmen t 13

4. d. N/A Attachment 13 to the RFP indicates Wounded Warrior Consultants will conduct case management and enter case notes into the OSD Wounded Warrior Tracking System.

Does this system still exist? Can the Government provide any additional information on this system (e.g., type of system, account information, account management) similar to that provided for eCMS or confirm this system has been replaced by the DoD Case Management Solution (DoDCMS)?

The Wounded Warrior Resource Center Tracking System (https://sso.militaryonesource.mil/MOS/mcfp-prods/f?p=122:100:), which still exists at the cited URL, requires similar actions to the eCMS to obtain access and maintain an account. The system was custom developed on the Oracle Application Express (APEX) platform and continues to be operated and maintained by the Government under a separate contract.

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Paragraph Title Question Government Response

Attac hmen t 14

N/A Contractor Security Interoperabili ty

The diagram in Attachment 14 indicates that a Government owned Single Sign On (SSO) service can be leveraged as the entry point to the contractor developed restricted web presence. Could the Government owned SSO service also be leveraged as the entry point to other proposed resiliency application platforms?

The Government will not dictate the offeror's proposed solution.

Attac hmen t 18

N/A Program Office Reporting Requirement s

Can the Government please describe the extent of the contractor's ability to query and extract detailed and aggregate data from eCMS to support the creation of the required reports in Attachment 18?

The eCMS contains a reports section with many reports that speak to portions of the required reporting in Attachment 18. There is also a Government Data Warehouse application with additional relevant reports available based on eCMS data on a 24-hour delay. Finally, some of the reporting will be based on data collected internally by the contractor (e.g., Attachment 18, Section 2.21: "MILITARY ONESOURCE

NETWORK OF NON-MEDICAL

COUNSELORS"). The Government will not provide a more detailed answer as that would dictate the contractor's solution.

Attac hmen t 21

Row 48 Non-Medical Counseling

Does eCMS have a field to track service breakdowns or complaints?

No, complaints are not tracked in eCMS.

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Paragraph Title Question Government Response

Attac hmen t 21

Row 9 Call Center Once data is entered, does eCMS have the capability to track needed follow ups vs completed follow ups?

No, eCMS does not have the capability to track needed follow ups vs completed follow ups.

Attac hmen t 21

Rows 11 and 12

Call Center Will the Government please clarify the difference between a specialty consultation being submitted and one being posted to the tracking system?

A specialty consultation has not yet been added to the eCMS when they are being "submitted."

Once a specialty consultation is posted, they have been added to the eCMS.

Attac hmen t 23

Monthly Status Report

Funds/Hours Expended

Can expended hours & funds be listed by month, to correspond to monthly invoice, instead of weekly?

Yes. Please see revised Attachment 23, RFP Amendment 03.

Attac hmen t 26 & 27

5.12 Other Direct

Costs (ODC's)

Is a Request to Initiate Purchase (RIP) submission acceptable to initiate purchases if there is no approved purchasing system?

No. Please see revised RFP Amendment 03, Section 5.12.

Attac hmen t 32

N/A N/A Attachment 32 does not include a column to indicate compliance with Section 2.5 Personnel Requirements for all Military OneSource staff, health and wellness coaches, financial counselors, and other contractor or subcontractor personnel to be U.S. citizens who speak fluent English. Where should offerors indicate compliance with these requirements?

Compliance shall be indicated in column I, "Qualifications related to personnel's role on the project."

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Paragraph Title Question Government Response

Attac hmen t 32

N/A N/A Please clarify what information should be provided in Column F labelled "Labor Category Experience Level."

See revised Attachment 32, additional instructions added in "Read Me" tab with definitions. In the Labor Category Experience Level Column, include the skill level title (Junior, Journeyman, Senior, or Subject Matter Expert (SME)) for each individual proposed.

Labor Category Experience Levels are defined as:a. JUNIOR: Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.b.

JOURNEYMAN: Possesses and applies expertise on multiple complex work assignments. Assignments may be road in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.c.

SENIOR: Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.d. SME:

Provides technical/management leadership on major tasks or technology assignments.

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Paragraph Title Question Government Response

Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision-making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

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Paragraph Title Question Government Response

Attac hmen t 39

Military Historical Data

Historical Data for number or sessions

Would the Government provide usage data for FY 23?

No. The available Historical Data is provided in Attachment 39.

Attac hmen t 39

Military Historical Data

Historical Data for number or sessions

Would the Government provide historical data for non-medical counseling usage by state?

No. The available Historical Data is provided in Attachment 39.

Attac hmen t 39

Military Historical Data

Historical Data for number or sessions

Would the Government provide OCONUS historical data for non-medical counseling usage?

No. The available Historical Data is provided in Attachment 39.

Attac hmen t 39

N/A Educational Materials Tab

There is a large difference between the number of educational and marketing materials ordered (i.e., FY2022 1,777,751 materials ordered) and the number of units ordered (i.e. FY2022 126,216 units ordered).

Could the Government confirm that the 1,777,751 materials data point is distributed within the 126,216 units ordered data point by way of bulk orders?

Yes, that is correct.

Attac hmen t 39

N/A Military OneSource Historical Data

Can the Government provide historical data on the number of Wounded Warrior Consultants inbound, outbound calls and cases for FY21 and FY22 similar to the data provided for other services?

Yes, Historical Data for Wounded Warrior Consultations has been provided in revised Attachment 39, RFP Amendment 03.

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Paragraph Title Question Government Response

Attac hmen t 39

N/A Resilience Portal Tab

Attachment 39, "Resilience Portal" tab provides utilization data for MoodHacker, Love Every Day & CoachHub. The RFP (Section 4.3.2) identifies only Love Every Day and OurRelationship. Could the Government confirm if MoodHacker and CoachHub are expected to continue providing these tools in addition to Love Every Day and OurRelationship?

MoodHacker and CoachHub are not required.

Attac hmen t 39

Historical Data for Specialty Consultation s

Can the Government please provide historical data for the Special Needs Consultations?

Yes, Historical Data for Special Needs Consultations has been provided. Please see revised Attachment 39, RFP Amendment 03.

Attac hmen t 39

Historical Data for Specialty Consultation s

Can the Government please provide historical data for the Building Healthy Relationships Consultations?

Yes, Historical Data for Building Healthy Relationships Consultations has been provided.

Please see revised Attachment 39, RFP Amendment 03.

Attac hmen t 39

Historical Data for Specialty Consultation s

Can the Government please provide historical data for the New Parent Support Consultations?

Yes, Historical Data for New Parent Support Consultations has been provided. Please see revised Attachment 39, RFP Amendment 03.

Attac hmen t 39

Historical Data for Specialty Consultation s

Can the Government please provide historical data for the Transitioning Veterans Consultations?

Yes, Historical Data for Transitioning Veterans Consultations has been provided. Please see revised Attachment 39, RFP Amendment 03.

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Paragraph Title Question Government Response

Attac hmen t 39

Historical Data for Specialty Consultation s

Can the Government please provide historical data for the Peer-to-Peer Support Consultations?

Yes, Historical Data for Peer-to-Peer Support Consultations has been provided. Please see revised Attachment 39, RFP Amendment 03.

Attac hmen t 39

Historical Data for Specialty Consultation s

Can the Government please provide historical data for the Wounded Warrior Consultations?

Yes, Historical Data for Wounded Warrior Consultations has been provided. Please see revised Attachment 39, RFP Amendment 03.

Attac hmen t 46

N/A Military Community and Family Policy

(MC&FP)

AWS

GovCloud Environment

If there are AWS GovCloud Services that are currently available, but not within the MC&FP AWS GovCloud environment (e.g., CodeDeploy or Document DB), would the Government allow us to use these within our solution?

The following AWS "Services in Scope" website (https://aws.amazon.com/compliance/services-in-scope/DoD_CC_SRG) identifies those services that have been approved by the Department of Defense via Provisional Authorization. For clarity, the page also references those that are in the process of being reviewed by DISA and the DoD CIO. That said, if a service is fully approved for IL4 and/or IL5 operations, then MC&FP's CIO/AO will ensure that the applicable security controls for the service have been considered and addressed, at which time formal authorization will be adjudicated through MC&FP's Configuration Control Board.

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Paragraph Title Question Government Response

Attac hmen t 7

1 Full document

Please provide the number of internal government personnel and other non-government users that…