RFP 47QFCA23R0053 Amendment 03 - Military OneSource Program Dec 21 23.docx
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- Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053 Federal contract opportunity
- Solicitation number
- 47QFCA23R0053
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This request for proposal (RFP) solicits offers for the Military OneSource Program. The RFP was issued by the General Services Administration Federal Acquisition Service Assisted Acquisition Services Federal Systems Integration and Management Center. It seeks to provide information, resources, and support services to active duty service members, National Guard and Reserve members, veterans, and their families through a variety of service delivery methods including a website, contact center, and in-person support. Offerors must provide these services for a one-year base period and four one-year option periods. Proposals are due by January 6, 2023 and the contract is expected to be awarded by April 30, 2023. Pricing will be evaluated using a best value tradeoff methodology between technical factors and cost/price.
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Request for Proposal (RFP)
47QFCA23R0053
Military OneSource Program in support of:
Office of the Deputy Assistant Secretary of Defense for Military Community and Family Policy (MC&FP)
Issued to: Open Market Conducted under Federal Acquisition Regulation (FAR) Parts 12 and 15 Issued by:
Federal Systems Integration and Management Center (FEDSIM) Amendment 03 December 21, 2023 October 30, 2023
Template Version 07/27/2023
| 1.1 CONTRACT TYPE | 7 |
| 1.2 SERVICES AND PRICES | 7 |
| 1.2.1 BASE PERIOD: | 8 |
| 1.2.2 FIRST OPTION PERIOD | 14 |
| 1.2.3 SECOND OPTION PERIOD | 20 |
| 1.2.4 THIRD OPTION PERIOD | 26 |
| 1.2.5 FOURTH OPTION PERIOD | 33 |
| 1.3 SUPPLIES OR SERVICES AND PRICING TABLE | 40 |
1.3.1 TIME-AND-MATERIALS (T&M)/LABOR-HOUR (LH) LABOR MIX
| AND LEVEL OF EFFORT | 40 |
| 1.3.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING | 40 |
| 1.4 INCREMENTAL FUNDING | 40 |
| 1.4.1 INCREMENTAL FUNDING LIMITATION OF GOVERNMENT’S OBLIGATION | 40 |
| 1.4.2 INCREMENTAL FUNDING TABLE | 40 |
| 2.1 INTRODUCTION. | 63 |
| 2.1.1 AGENCY MISSION | 63 |
| 2.2 SCOPE OF WORK. | 64 |
| 2.3 ELIGIBLE PARTICIPANTS | 64 |
2.4 INFORMATION/REFERRAL AND EDUCATION/CONSULTATION
| SERVICES | 65 |
| 2.5 PERSONNEL REQUIREMENTS | 66 |
| 3.0 APPLICABLE DOCUMENTS AND REFERENCES | 67 |
| 4.0 REQUIREMENTS FOR THE MILITARY ONESOURCE PROGRAM | 68 |
| 4.1 TASK 1: PROGRAM MANAGEMENT SUPPORT | 68 |
| 4.1.1 MINIMUM REQUIREMENTS FOR PROGRAM MANAGEMENT (PM) | 68 |
| 4.1.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING | 69 |
| 4.1.3 COORDINATE A PROGRAM KICK-OFF MEETING | 69 |
| 4.1.4 MONTHLY STATUS REPORTS (MSRs) AND AD HOC REPORTS | 70 |
| 4.1.5 CONVENE TECHNICAL STATUS MEETING | 71 |
4.1.6 PREPARE AND UPDATE A PROGRAM MANAGEMENT PLAN
| (PMP) | 71 |
| 4.1.7 PREPARE TRIP REPORTS | 71 |
4.1.8 QUALITY MANAGEMENT (QM) REQUIREMENTS AND
| OBJECTIVES | 72 |
| 4.1.9 TRANSITION-IN SUPPORT | 73 |
| 4.1.10 TRANSITION-OUT SUPPORT | 74 |
| 4.1.11 TRAINING | 75 |
| 4.1.11.1 ANNUAL CERTIFICATION AND VERIFICATION | 77 |
4.2 TASK 2 – PROVIDE MILITARY ONESOURCE CONTACT CENTER
OPERATIONS AND SUPPORT 78
| 4.2.1 MILITARY ONESOURCE CONTACT CENTER MINIMUM REQUIREMENTS | 78 |
| 4.2.1.1 CONTACT CENTER TRIAGE CONSULTANTS | 78 |
| 4.2.1.2 MILITARY ONESOURCE CONTACT CENTER TELECOMMUNICATIONS | 78 |
| 4.2.1.3 WARM HAND-OFF | 79 |
4.2.1.4 SPOUSE EDUCATION AND CAREER OPPORTUNITIES
| (SECO) PROGRAM | 79 |
| 4.2.1.5 NON-MEDICAL COUNSELING SERVICES | 80 |
| 4.2.1.6 SPECIALTY CONSULTANTS | 80 |
| 4.2.1.7 WOUNDED WARRIORS | 81 |
| 4.2.1.8 DOD SURVIVOR SURVEY | 82 |
| 4.2.1.9 OUTBOUND CONTACT SERVICES | 82 |
| 4.2.1.10 INTERPRETATION AND TRANSLATION SERVICES | 82 |
| 4.2.1.11 PROGRAM STUDY AND EVALUATION SUPPORT | 83 |
4.3 TASK 3 – PROVIDE RESTRICTED MILITARY ONE SOURCE WEB
| PRESENCE SUPPORT | 83 |
| 4.3.1 SUPPLEMENTAL WEB PRESENCE REQUIREMENTS | 84 |
| 4.3.2 RESILIENCY APPLICATION SUPPORT | 84 |
| 4.3.3 CHILDCARE SUPPORT SERVICES | 85 |
4.4 TASK 4 – PROVIDE INFORMATION TECHNOLOGY (IT) AND CYBERSECURITY SUPPORT: SECURITY ARCHITECTURE,
| ENGINEERING, AND COMPLIANCE | 86 |
| 4.4.1 MC&FP IT AND CYBERSECURITY GOVERNANCE | 87 |
| 4.4.2 MILITARY ONESOURCE DATA SYSTEMS | 88 |
| 4.4.3 INCIDENT MANAGEMENT (IM) AND INCIDENT RESPONSE (IR) | 88 |
| 4.4.4 MC&FP PLAN OF ACTIONS AND MILESTONES (POA&M) COMPLIANCE | 89 |
| 4.5 TASK 5 – CONTINUITY OF SERVICES (RETURN TO OPERATION (RTO)) | 90 |
| 4.5.1 CONTINUITY OF SERVICES / RTO REQUIREMENTS | 90 |
| 4.6 TASK 6 – PROVIDE NON-MEDICAL COUNSELING SUPPORT | 90 |
| 4.6.1 CONFIDENTIALITY | 92 |
| 4.6.2 INFORMED CONSENT | 92 |
| 4.6.3 DUTY TO WARN/MANDATED REPORTS | 92 |
| 4.6.4 CASE AND PARTICIPANT DOCUEMTNATION IN eCMS | 92 |
| 4.6.5 NON-MEDICAL COUNSELING REFERRALS | 92 |
| 4.6.6 PARTICIPANT FEEDBACK | 93 |
| 4.6.7 NOTIFICATION OF ADVERSE INCIDENT | 93 |
| 4.6.8 REQUIREMENTS FOR ALL NON-MEDICAL COUNSELING | 93 |
| 4.6.9 CREDENTIALING | 94 |
| 4.7 TASK 7 – PROVIDE HEALTH AND WELLNESS COACHING SUPPORT | 95 |
| 4.7.1 MINIMUM REQUIREMENTS FOR HEALTH AND WELLNESS COACHING PROGRAM | 95 |
| 4.7.1.1 CASE AND PARTICIPANT DOCUMENTATION IN eCMS | 95 |
4.7.1.2
| 4.7.1.3 REFERRALS | 95 |
| 4.7.1.4 BACKGROUND CHECK | 96 |
| 4.7.1.5 PARTICIPANT FEEDBACK | 96 |
| 4.7.1.6 MILITARY COMMUNITY SUPPORT PROGRAMS AND IT/CYBER TEAMS | 96 |
| 4.7.1.7 ANNUAL CERTIFICATION | 96 |
| 4.8 TASK 8 – PROVIDE FINANCIAL COUNSELING SUPPORT | 97 |
| 4.8.1 REQUIREMENTS FOR FINANCIAL COUNSELING | 97 |
| 4.8.1.1 CASE AND PARTICIPANT DOCUMENTATION IN eCMS | 98 |
| 4.8.1.2 PARTICIPANT FEEDBACK | 98 |
| 4.8.1.3 REFERRALS | 98 |
| 4.8.2 MINIMUM REQUIREMENTS FOR TAX SUPPORT SERVICES | 98 |
| 4.8.2.1 SUPPORT OF VOLUNTEER INCOME TAX ASSISTANCE (VITA) | 98 |
| 4.8.2.2 TELEPHONIC CONSULTATIONS | 99 |
| 4.8.2.3 CASE AND PARTICIPANT DOCUMENTATION IN eCMS | 99 |
| 4.8.2.4 PARTICIPANT FEEDBACK | 99 |
| 4.8.2.5 MONTHLY USAGE REPORT | 99 |
| 4.9 TASK 9 – PROVIDE STRATEGIC OUTREACH SUPPORT | 100 |
| 4.9.1 MINIMUM REQUIREMENTS FOR STRATEGIC OUTREACH/FULFILLMENT SUPPORT | 100 |
| 4.9.1.1 DISTRIBUTION AND SHIPPING | 100 |
| 4.9.1.2 EVENT SUPPORT | 101 |
| 4.9.1.3 OUTREACH | 101 |
| 4.9.2 FULFILLMENT INTERFACE | 101 |
| 4.9.3 FULFILLMENT REQUIREMENTS | 102 |
| 4.10 TASK 10 – PROVIDE FIELD CONSULTANTS SUPPORT | 102 |
4.10.1 MINIMUM REQUIREMENTS OF FIELD CONSULTANTS
| PROGRAM | 102 |
| 4.11 PERFORMANCE REQUIREMENTS SUMMARY (PRS) | 103 |
| 5.0 SPECIAL CONTRACT REQUIREMENTS | 104 |
5.1 DATA USE, DISCLOSURE OF INFORMATION, INFORMATION
| MARKINGS, AND HANDLING OF SENSITIVE INFORMATION | 104 |
| 5.1.1 NOTICE OF NIST SP 800-171 ASSESSMENT REQUIREMENTS | 104 |
| 5.2 KEY PERSONNEL | 105 |
| 5.2.1 PROGRAM MANAGER (PM) | 105 |
| 5.2.2 DEPUTY PROGRAM MANAGER (DPM) | 106 |
| 5.2.3 DIRECTOR OF CONTACT CENTER OPERATIONS | 106 |
| 5.2.4 DIRECTOR OF PROGRAM OPERATIONS | 106 |
| 5.2.5 DIRECTOR OF QUALITY CONTROL (QC) | 107 |
| 5.2.6 DIRECTOR OF IT/COMMUNICATIONS | 107 |
| 5.2.7 CYBERSECURITY MANAGER | 108 |
| 5.2.8 KEY PERSONNEL SUBSTITUTION | 109 |
5.2.9
| 5.3 GOVERNMENT-FURNISHED PROPERTY (GFP) | 112 | |
| 5.4 PROPERTY ACCOUNTABILITY | 112 | |
| 5.5 GOVERNMENT-FURNISHED INFORMATION (GFI) | 113 | |
| 5.6 INFORMATION ASSURANCE | 113 | |
| 5.7 SECURITY REQUIREMENTS AND SECURITY CLEARANCES | 113 | |
| 5.8 FACILITY CLEARANCE (FCL) | 114 | |
| 5.9 CYBER-SUPPLY CHAIN RISK ASSESSMENT | 114 | |
| 5.10 | ORGANIZATIONAL CONFLICT OF INTEREST AND NON-DISCLOSURE REQUIREMENTS | 114 |
| 5.10.1 ORGANIZATIONAL CONFLICT OF INTEREST (OCI) | 114 | |
| 5.10.2 NON-DISCLOSURE REQUIREMENTS | 114 | |
| 5.10.3 SECTION 508 COMPLIANCE | 115 | |
| 5.11 TRAVEL | 116 | |
| 5.11.1 TRAVEL REGULATIONS | 116 | |
| 5.11.2 TRAVEL AUTHORIZATION REQUESTS (TAR) | 116 | |
| 5.11.3 PASSPORTS, VISAS, AND CUSTOMS | 117 | |
| 5.12 OTHER DIRECT COSTS (ODCs) | 117 | |
| 5.13 COMMERCIAL SUPPLIER AGREEMENTS | 118 | |
| 5.14 PRESS/NEWS RELEASE. | 118 | |
| 5.15 INTELLECTUAL PROPERTY RIGHTS | 118 | |
| 5.16 CONTRACTOR IDENTIFICATION | 118 | |
| 5.17 COMMON ACCESS CARD (CAC) | 118 | |
| 5.18 ELECTRONIC CASE MANAGEMENT SYSTEM (eCMS) | 119 | |
| 5.18.1 eCMS REQUIREMENTS | 119 | |
| 5.18.2 eCMS DOCUMENTATION | 120 | |
| 5.19 PLACE OF INSPECTION AND ACCEPTANCE | 121 | |
| 5.20 SCOPE OF INSPECTION | 121 | |
| 5.21 BASIS OF ACCEPTANCE | 122 | |
| 5.21.1 ACCEPTANCE OF IT DEVELOPMENT REQUIREMENTS | 122 | |
| 5.22 DELIVERABLES | 122 | |
| 5.23 WRITTEN ACCEPTANCE/REJECTION BY THE GOVERNMENT | 122 | |
| 5.24 NON-CONFORMING PRODUCTS OR SERVICES | 123 | |
| 5.25 PERIOD OF PERFORMANCE | 123 | |
| 5.26 PLACE OF PERFORMANCE | 123 | |
| 5.27 CONTRACT SCHEDULE AND MILESTONE DATES | 123 | |
| 5.28 DELIVERABLES MEDIA | 127 |
5.29
| 5.30 PLACE(S) OF DELIVERY | 128 | |
| 5.31 | NOTICE REGARDING LATE DELIVERY/ PROBLEM NOTIFICATION REPORT (PNR) | 128 |
| 5.32 CONTRACTING OFFICER’S REPRESENTATIVE (COR) | 128 | |
| 5.32.1 CONTRACT ADMINISTRATION | 128 | |
| 5.33 INVOICE SUBMISSION | 129 | |
| 5.34 INVOICE REQUIREMENTS | 129 |
5.34.1 TIME-AND-MATERIAL (T&M) AND LABOR-HOUR (LH) CLINs
| (for LABOR) | 130 |
| 5.34.2 FIRM-FIXED-PRICE (FFP) and FIRM-FIXED-UNIT-PRICE (FFUP) CLINs | 130 |
| 5.34.3 T&M OTHER DIRECT COSTS (ODCs) | 131 |
| 5.34.4 OCONUS AND LONG-DISTANCE CONUS TRAVEL | 131 |
5.34 RESERVED……………………………………………………………………………...158
| 5.35 SOLICITATION PROVISIONS PROVIDED IN FULL TEXT. | 158 |
| 6.0 GENERAL INSTRUCTIONS | 160 |
| 6.1 GENERAL INFORMATION | 160 |
| 6.1.1 AVAILABILITY OF EQUIPMENT AND SOFTWARE | 161 |
| 6.1.2 CONTRACTOR SUPPORT DURING TECHNICAL EVALUATION | 161 |
| 6.2 SUBMISSION OF OFFERS | 161 |
| 6.2.1 SUBMISSION OF THE WRITTEN PRICE PROPOSAL (PART I) | 162 |
| 6.2.1.1 WRITTEN PRICE PROPOSAL (PART I) | 163 |
| 6.3 SUBMISSION OF THE WRITTEN TECHNICAL PROPOSAL (PART II) | 166 |
| 6.3.1 PROGRAM STAFFING PLAN (PSP) | 166 |
| 6.3.2 PROGRAM STAFFING RATIONALE | 167 |
| 6.3.3 KEY PERSONNEL QUALIFICATION MATRIX (KPQM) | 167 |
| 6.3.4 DRAFT TRANSITION-IN PLAN | 168 |
| 6.3.5 TECHNICAL ASSUMPTIONS | 168 |
| 6.3.6 PAST PERFORMANCE | 168 |
| 6.3.7 SERVICE LEVEL AGREEMENTS (SLAs) AND PERFORMANCE METRICS | 169 |
6.3.8 SYSTEM SECURITY PLAN (SSP), PLAN OF ACTION AND MILESTONES (POA&M), SUPPLIER PERFORMANCE RISK
SYSTEM (SPRS) 169
6.3.9 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION
| SLIDES | 169 |
| 6.4 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION (PART III) | 169 |
| 6.4.1 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION PARTICIPATION AND CONSTRAINTS | 170 |
| 6.4.2 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION MEDIA | 170 |
| 6.4.3 TECHNICAL PROPOSAL IN-PERSON ORAL Q&A SESSION | 170 |
6.4.4
| 6.4.5 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION AND ORAL QUESTION AND ANSWER (Q&A) SESSION SCHEDULING | 171 |
| 6.4.6 TECHNICAL PROPOSAL IN-PERSON ORAL Q&A SESSION FORMAT | 171 |
6.4.7 PROHIBITION OF ELECTRONIC RECORDING OF THE IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION AND ORAL
| Q&A SESSION | 171 |
| 6.5 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION TOPICS. | 172 |
| 6.5.1 TECHNICAL AND MANAGEMENT APPROACH (TOPIC 1) | 172 |
| 6.5.2 KEY PERSONNEL AND PROGRAM STAFFING (TOPIC 2) | 173 |
| 6.6 SUBMISSION OF QUESTIONS | 173 |
| 6.7 DELIVERY INSTRUCTIONS | 173 |
| 7.0 METHOD OF AWARD | 174 |
| 7.1 PASS/FAIL ELEMENTS | 174 |
| 7.2 EXPLANATION FOR BASIS OF AWARD | 175 |
| 7.3 PRICE PROPOSAL EVALUATION | 175 |
| 7.4 ORGANIZATIONAL CONFLICT OF INTEREST (OCI) | 176 |
| 7.5 PRICE ASSUMPTIONS | 176 |
| 7.6 TECHNICAL EVALUATION FACTORS | 176 |
| 7.6.1 FACTOR 1: TECHNICAL AND MANAGEMENT APPROACH | 177 |
| 7.6.2 FACTOR 2: KEY PERSONNEL AND PROGRAM STAFFING | 178 |
| 7.6.3 FACTOR 3: PAST PERFORMANCE | 178 |
| 7.7 TECHNICAL ASSUMPTIONS | 179 |
7.8
1.1 CONTRACT TYPE
This contract is for hybrid contract with Firm-Fixed Price (FFP), Firm-Fixed Unit Price (FFUP), Time-and-Materials (T&M) and Labor-Hour (LH) Contract Line Item Numbers (CLINs).
a. The contractor shall perform the effort required by this contract on a FFP basis for:
1. Mandatory CLINs 0002, 1002, 2002, 3002, and 4002.
b. The contractor shall perform the effort required by this contract on a Firm-Fixed Unit Price (FFUP) basis for:
1. Mandatory CLINs 0004, 1004, 2004, 3004, and 4004.
2. Mandatory CLINs 0010, 1010, 2010, 3010, and 4010.
3. Mandatory CLINs 0011, 1011, 2011, 3011, and 4011.
4. Optional CLINs 0005, 1005, 2005, 3005, and 4005.
c. The contractor shall perform the effort required by this contract on a T&M basis for:
1. Mandatory Labor CLINs 0006a, 1006a, 2006a, 3006a, and 4006a.
2. Long-Distance Travel CLINs 0006b, 1006b, 2006b, 3006b, and 4006b.
3. Other Direct Costs (ODCs) CLINs 0006c, 1006c, 2006c, 3006c, and 4006c.
d. The contractor shall perform the effort required by this contract on a LH basis for
1. Mandatory Labor CLINs 0001, 1001, 2001, 3001, and 4001.
2. Mandatory Labor CLINs 0003, 1003, 2003, 3003, and 4003.
3. Mandatory Labor CLINs 0007, 1007, 2007, 3007, and 4007.
4. Mandatory Labor CLINs 0008, 1008, 2008, 3008, and 4008.
e. The contractor shall perform the effort required by this contract on a NTE basis for
1. OCONUS Travel CLINs 0009, 1009, 2009, 3009, and 4009.
The work shall be performed in accordance with all Sections of this contract. An acronym listing to support this RFP is included in Attachment 45.
1.2 SERVICES AND PRICES
Long-distance travel is defined as travel over 50 miles from a defined duty station. Local travel will not be reimbursed.
The following abbreviations are used in this contract:
| CLIN | Contract Line Item Number FFP | Firm-Fixed-Price |
| FFUP | Firm-Fixed-Unit-Price | |
| LH | Labor-Hour | |
| NTE | Not-to-Exceed | |
| OCONUS | Outside the Continental United States ODC | Other Direct Cost |
| QTY | Quantity |
T&M Time-and-Materials
CONTINUATION SHEET, BLOCKS 19-20, SCHEDULE OF SUPPLIES/SERVICES
1.2.1 BASE PERIOD:
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 0001 |
| Program Management (Task 1) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
General and Operations Managers
*See Note
Executive Secretaries and Executive Administrative Assistants
*See Note
Quality Control Systems Managers
*See Note
Information Technology Project Managers
*See Note
Information Security Analysts
*See Note
Training and Development Managers
*See Note
Human Resources Manager
*See Note
Quality Control Systems Managers
*See Note
Business Intelligence Analysts
*See Note
Clinical Research Coordinators
*See Note
Business Operations Specialists, All Other
*See Note
Healthcare Social Workers
*See Note
Editors
*See Note
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
MANDATORY FFP CLIN
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Contact Center Operations and Support (Task 2) (Excluding Section 4.2.1.11(Program Study and Evaluation Support))
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.
However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 3 price, 6 months of its Tier 4 price, and 2 months of its Tier 5 price.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
MANDATORY FFUP CLIN
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
221,150
Sessions
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 0004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 0004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 0004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 0004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 0004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
0004F Financial Counseling: Telephonic/Online (includes Tax Consultations)
40,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
OPTIONAL FFUP CLIN
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
13,020
Description # of Sessions Per Year
Session Price Extended Price
| 0005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 0005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 0005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 0005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 0005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
0005F Financial Counseling: Telephonic/Online (includes Tax Consultations)
2,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
MANDATORY T&M CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 0006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 0006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 0006B |
| Strategic Outreach ODCs (T&M) |
Including Indirect Handling Rate $______**
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 0007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 0008 |
| Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
MANDATORY TRAVEL
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 0009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
Section 4.3.3 Childcare Support
12,000
Each
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
Tier 3
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Resiliency Applications
11,200
Registrations/Session
# of Registrations/Session per Year
Unit Price Extended Price
| 0011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 0011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 0011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 0011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.
TOTAL BASE PERIOD CLINs: $
1.2.2 FIRST OPTION PERIOD LH CLIN
CLIN
Description Total NTE Ceiling Program Management (Task 1)
Total Hours Total Labor Ceiling
Labor Category Hours Hourly Rate General and Operations Managers
*See Note Executive Secretaries and Executive Administrative Assistants
*See Note Quality Control Systems Managers
*See Note Information Technology Project Managers
*See Note Information Security Analysts
*See Note Training and Development Managers
*See Note Human Resources Manager
*See Note Quality Control Systems Managers
*See Note Business Intelligence Analysts
*See Note Clinical Research Coordinators
*See Note Business Operations Specialists, All Other
*See Note Healthcare Social Workers
Editors
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Contact Center Operations and Support (Task 2) (Excluding Section
4.2.1.11(Program Study and Evaluation Support))
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contact |
| $ |
| Tier 7 |
| Monthly Contact Volume between 150,001- 160,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.
However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 4 price, 6 months of its Tier 5 price, and 2 months of its Tier 6 price.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 1004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 1004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 1004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 1004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 1004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
1004F Financial Counseling: Telephonic/Online (includes Tax Consultations)
40,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
# of Sessions Per Year
Session Price Extended Price
| 1005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 1005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 1005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 1005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 1005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
1005F Financial Counseling: Telephonic/Online (includes Tax Consultations)
2,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| Total NTE Ceiling |
| 1006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 1006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 1006B |
| Strategic Outreach ODCs (T&M) |
Including Indirect Handling Rate $______**
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 1007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 1008 |
| Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours. labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 1009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
Section 4.3.3 Childcare Support
12,000
Each
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
# of Registrations/Session per Year
Unit Price Extended Price
| 1011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 1011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 1011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 1011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.
TOTAL FIRST OPTION PERIOD CLINs: $
1.2.3 SECOND OPTION PERIOD LH CLINCLIN
Description Total NTE Ceiling
Hours Hourly Rate General and Operations Managers
*See Note Executive Secretaries and Executive Administrative Assistants
*See Note Quality Control Systems Managers
*See Note Information Technology Project Managers
*See Note Information Security Analysts
*See Note Training and Development Managers
*See Note Human Resources Manager
*See Note Quality Control Systems Managers
*See Note Business Intelligence Analysts
*See Note Clinical Research Coordinators
*See Note Business Operations Specialists, All Other
*See Note Healthcare Social Workers
Editors
See Note
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Contact Center Operations and Support (Task 2) (Excluding Section
4.2.1.11(Program Study and Evaluation Support))
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
| Tier 7 |
| Monthly Contact Volume between 150,001- 160,000 contacts |
| $ |
| Tier 8 |
| Monthly Contact Volume between 160,001- 170,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.
However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 5 price, 6 months of its Tier 6 price, and 2 months of its Tier 7 price.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 2004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 2004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 2004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 2004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 2004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
2004F Financial Counseling: Telephonic/Online (includes Tax Consultations)
40,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
# of Sessions Per Year
Session Price Extended Price
| 2005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 2005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 2005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 2005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 2005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
2005F Financial Counseling: Telephonic/Online (includes Tax Consultations)
2,000
**Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| Total NTE Ceiling |
| 2006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 2006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 2006B |
| Strategic Outreach ODCs (T&M) |
Including Indirect Handling Rate $______**
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 2007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 2008 |
| Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 2009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
Section 4.3.3 Childcare Support
12,000
Each
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
# of Registrations/Session per Year
Unit Price Extended Price
| 2011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 2011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 2011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 2011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.
TOTAL SECOND OPTION PERIOD CLINs: $
1.2.4 THIRD OPTION PERIOD LH CLINCLIN
Description Total NTE Ceiling
Hours Hourly Rate General and Operations Managers
*See Note Executive Secretaries and Executive Administrative Assistants
*See Note Quality Control Systems Managers
*See Note Information Technology Project Managers
*See Note Information Security Analysts
*See Note Training and Development Managers
*See Note Human Resources Manager
*See Note Quality Control Systems Managers
*See Note Business Intelligence Analysts
*See Note Clinical Research Coordinators
*See Note Business Operations Specialists, All Other
*See Note Healthcare Social Workers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Call Contact Operations and Support (Task 2) (Excluding Section
4.2.1.11(Program Study and Evaluation Support))
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
| Tier 7 |
| Monthly Contact Volume between 150,001- 160,000 contacts |
| $ |
| Tier 8 |
| Monthly Contact Volume between 160,001- 170,000 contacts |
| $ |
| Tier 9 |
| Monthly Contact Volume between 170,001- 180,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.
However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 6 price, 6 months of its Tier 7 price, and 2 months of its Tier 8 price.
| CLIN |
| Description |
| Total NTE Ceiling |
IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 3004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 3004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 3004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 3004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 3004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
3004F Financial Counseling: Telephonic/Online (includes Tax Consultations)
40,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
# of Sessions Per Year
Session Price Extended Price
| 3005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 3005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 3005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 3005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 3005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
3005F Financial Counseling: Telephonic/Online (includes Tax Consultations)
2,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| Total NTE Ceiling |
| 3006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 3006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 3006B |
| Strategic Outreach ODCs (T&M) |
Including Indirect Handling Rate $______**
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 3007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 3008 |
| Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 3009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
Section 4.3.3 Childcare Support
12,000
Each
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
# of Registrations/Session per Year
Unit Price Extended Price
| 3011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 3011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 3011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 3011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.
TOTAL THIRD OPTION PERIOD CLINs: $
1.2.5 FOURTH OPTION PERIOD LH CLINCLIN
Description Total NTE Ceiling
Hours Hourly Rate General and Operations Managers
*See Note Executive Secretaries and Executive Administrative Assistants
*See Note Quality Control Systems Managers
*See Note Information Technology Project Managers
*See Note Information Security Analysts
*See Note Training and Development Managers
*See Note Human Resources Manager
*See Note Quality Control Systems Managers
*See Note Business Intelligence Analysts
*See Note Clinical Research Coordinators
*See Note Business Operations Specialists, All Other
*See Note Healthcare Social Workers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Contact Center Operations and Support (Task 2) (Excluding Section
4.2.1.11(Program Study and Evaluation Support))
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
| Tier 7 |
| Monthly Contact Volume between 150,001- 160,000 contacts |
| $ |
| Tier 8 |
| Monthly Contact Volume between 160,001- 170,000 contacts |
| $ |
| Tier 9 |
| Monthly Contact Volume between 170,001- 180,000 contacts |
| $ |
| Tier 10 |
| Monthly Contact Volume between 180,001- 190,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.
However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 7 price, 6 months of its Tier 8 price, and 2 months of its Tier 9 price.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 4004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 4004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 4004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 4004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 4004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
4004F Financial Counseling: Telephonic/Online (includes Tax Consultations)
40,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)
# of Sessions Per Year
Session Price Extended Price
| 4005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 4005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 4005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 4005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 4005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
4005F Financial Counseling: Telephonic/Online (includes Tax Consultations)
2,000
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| Total NTE Ceiling |
| 4006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 4006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 4006B |
| Strategic Outreach ODCs (T&M) |
Including Indirect Handling Rate $______**
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 4007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 4008 |
| Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 4009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
Section 4.3.3 Childcare Support
12,000
Each
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
**Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
# of Registrations/Session per Year
Unit Price Extended Price
| 4011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 4011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 4011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 4011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.
TOTAL FOURTH OPTION PERIOD CLINs: $
GRAND TOTAL ALL CLINs: $
Pricing Note – All FFP and FFUP CLINs shall include all costs associated with meeting the requirements of the tasks associated with the CLINs described in the Performance Work Statement (PWS). This includes all Labor and Non-Labor costs required to complete the tasks.
1.3 SUPPLIES OR SERVICES AND PRICING TABLE
1.3.1 TIME-AND-MATERIALS (T&M)/LABOR-HOUR (LH) LABOR MIX AND LEVEL OF EFFORT
The labor mix and level of effort specified in the contractor’s proposal and incorporated into this contract are for estimation purposes. The contractor may reallocate, with prior written approval of the FEDSIM COR, the number of hours by labor category, within each labor CLIN as needed to effectively manage the project, provided the total funded labor cost and total hours are not exceeded. Any additional labor categories or increases to total hours or increases to ceilings required during performance must be approved by the FEDSIM CO and added to the contract by modification.
1.3.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING
Costs associated with Accounting for Service Contract Reporting, as specified in Section 4.1.2, are covered in CLIN X001 and relate to this contract only.
1.4 INCREMENTAL FUNDING
1.4.1 INCREMENTAL FUNDING LIMITATION OF GOVERNMENT’S OBLIGATION
Incremental funding in the amount of $ (TBD completed at Contract award) for CLINs * is currently allotted and available for payment by the Government. Additional incremental funding for these CLINs may be allotted and available for payment by the Government as the funds become available. The estimated period of performance covered by the allotments for the mandatory CLINs is from award through (TBD at award), unless otherwise noted in Section 1.2. The contract may be modified to add funds incrementally up to the maximum of $ (TBD completed at Contract award) over the performance period of this contract. These allotments constitute the estimated cost for the purpose of Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.232-7007, Limitation of Government’s Obligation, which applies to this contract on a CLIN-by-CLIN basis.
1.4.2 INCREMENTAL FUNDING TABLE
The Incremental Funding Table Excel spreadsheet is available in Attachment 2.
CONTRACT CLAUSES
52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services (NOV 2023)
(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights-
(1) Within a reasonable time after the defect was discovered or should have been discovered; and
(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.
(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act ( 31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.
(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.
(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference.
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