RFP 47QFCA23R0053 Amendment 03 - Military OneSource Program Dec 21 23.docx

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Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053 Federal contract opportunity
Solicitation number
47QFCA23R0053
Issued by
General Services Administration Federal Acquisition Service Assisted Acquisition Services Federal Systems Integration and Management Center

About this file

This request for proposal (RFP) solicits offers for the Military OneSource Program. The RFP was issued by the General Services Administration Federal Acquisition Service Assisted Acquisition Services Federal Systems Integration and Management Center. It seeks to provide information, resources, and support services to active duty service members, National Guard and Reserve members, veterans, and their families through a variety of service delivery methods including a website, contact center, and in-person support. Offerors must provide these services for a one-year base period and four one-year option periods. Proposals are due by January 6, 2023 and the contract is expected to be awarded by April 30, 2023. Pricing will be evaluated using a best value tradeoff methodology between technical factors and cost/price.

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Other files attached to Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053, newest first.
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Amd 09 RFP 47QFCA23R0053 - Military OneSource Program.docx DOCX document
20 - Amd 07 DD254.pdf PDF
33 - Amd 06 Key Personnel Qualification Matrix (KPQM).docx DOCX document
Amd 06 RFP 47QFCA23R0053 - Military OneSource Program.docx DOCX document
RFP 47QFCA23R0053 Amendment 05 - Military OneSource Program Jan 19 2024.docx DOCX document
Standard Form 30 - 47QFCA23R0053 Amendment 05- Jan 19 2024.pdf PDF
Q and A- RFP 47QFCA23R0053 Amd 04 - Military OneSource Program.pdf PDF
Standard Form 30 - 47QFCA23R0053 Amendment 04- Jan 3 2024.pdf PDF
Standard Form 30 - 47QFCA23R0053 Amendment 03- Dec 21 2023.pdf PDF
39 - Amd 03. Military OneSource Historical Data.xlsx XLSX spreadsheet
32 - Amd 03. Updated Project Staffing Plan (PSP).xlsx XLSX spreadsheet
40 - Amd 03. Commercial and Individual Model_Subk Plan.docx DOCX document
03 - Amd 03. Scope of Non-Medical Counseling.docx DOCX document
48 - Amd 03. SF-1449 Fillable - RFP 47QFCA23R0053 - .pdf PDF
23 - Amd 03. Military OneSource Monthly Status Report.docx DOCX document
51 - Amd 03 Past Performance Template.docx DOCX document
21 - Amd 03. SLAs and Performance Metrics.xlsx XLSX spreadsheet
49 - Amd 03. Fulfillment Items Inventory Levels.xlsx XLSX spreadsheet
02 - Amd 03. Incremental Funding Table.xlsx XLSX spreadsheet
Standard Form 30 - 47QFCA23R0053 Amendment 02- Dec 5 2023.pdf PDF
RFP 47QFCA23R0053 - Military OneSource Program Cover Letter.pdf PDF
37 - Federal Register - Vol 87 No. 244 MCandFP SORN.pdf PDF
39 - Military OneSource Historical Data.xlsx XLSX spreadsheet
14 - Contractor Security Interoperability.pdf PDF
28 - Travel Authorization Request (TAR).xlsx XLSX spreadsheet
46 - Overarching Capabilities of MCFP AWS GovCloud 31 Aug 2023.docx DOCX document
09 - Glossary of Terms.docx DOCX document
18 - Program Office Reporting Requirments.docx DOCX document
23 - Military OneSource Monthly Status Report.docx DOCX document
21 - SLAs and Performance Metrics.xlsx XLSX spreadsheet
16 - Duty To Warn and Mandated Reports.docx DOCX document
06 - Non-Med Counseling Warm Hand-Off and Referrals.docx DOCX document
10 - EFMP Training Resource Compendium.docx DOCX document
44 - Positions with eCMS Access .docx DOCX document
38 - Trip Report Template.docx DOCX document
02 - Incremental Funding Table.xlsx XLSX spreadsheet
07 - Electronic Case Management System (eCMS) -Tech Diagram.pdf PDF
32 - Updated Project Staffing Plan (PSP).xlsx XLSX spreadsheet
32 - Project Staffing Plan (PSP).xlsx XLSX spreadsheet
26 - Consent to Purchase (CTP).xlsx XLSX spreadsheet
40 - Commercial and Individual Model_Subk Plan-Jan 2023.docx DOCX document
43 - Question and Answer Template.xlsx XLSX spreadsheet
42 - eCMS Sample XML for NMCO AAR.docx DOCX document
17 - Adverse Incident Policies.docx DOCX document
12 - Informed Consent - Confidentiality.docx DOCX document
03 - Scope of Non-Medical Counseling.docx DOCX document
11 - Non-Medical Counseling Info.docx DOCX document
36 - Corporate Non-Disclosure Agreement (NDA).docx DOCX document
33 - Key Personnel Qualification Matrix (KPQM).docx DOCX document
34 - Letter of Commitment.docx DOCX document
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Request for Proposal (RFP)

47QFCA23R0053

Military OneSource Program in support of:

Office of the Deputy Assistant Secretary of Defense for Military Community and Family Policy (MC&FP)

Issued to: Open Market Conducted under Federal Acquisition Regulation (FAR) Parts 12 and 15 Issued by:

Federal Systems Integration and Management Center (FEDSIM) Amendment 03 December 21, 2023 October 30, 2023

Template Version 07/27/2023

1.1 CONTRACT TYPE7
1.2 SERVICES AND PRICES7
1.2.1 BASE PERIOD:8
1.2.2 FIRST OPTION PERIOD14
1.2.3 SECOND OPTION PERIOD20
1.2.4 THIRD OPTION PERIOD26
1.2.5 FOURTH OPTION PERIOD33
1.3 SUPPLIES OR SERVICES AND PRICING TABLE40

1.3.1 TIME-AND-MATERIALS (T&M)/LABOR-HOUR (LH) LABOR MIX

AND LEVEL OF EFFORT40
1.3.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING40
1.4 INCREMENTAL FUNDING40
1.4.1 INCREMENTAL FUNDING LIMITATION OF GOVERNMENT’S OBLIGATION40
1.4.2 INCREMENTAL FUNDING TABLE40
2.1 INTRODUCTION.63
2.1.1 AGENCY MISSION63
2.2 SCOPE OF WORK.64
2.3 ELIGIBLE PARTICIPANTS64

2.4 INFORMATION/REFERRAL AND EDUCATION/CONSULTATION

SERVICES65
2.5 PERSONNEL REQUIREMENTS66
3.0 APPLICABLE DOCUMENTS AND REFERENCES67
4.0 REQUIREMENTS FOR THE MILITARY ONESOURCE PROGRAM68
4.1 TASK 1: PROGRAM MANAGEMENT SUPPORT68
4.1.1 MINIMUM REQUIREMENTS FOR PROGRAM MANAGEMENT (PM)68
4.1.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING69
4.1.3 COORDINATE A PROGRAM KICK-OFF MEETING69
4.1.4 MONTHLY STATUS REPORTS (MSRs) AND AD HOC REPORTS70
4.1.5 CONVENE TECHNICAL STATUS MEETING71

4.1.6 PREPARE AND UPDATE A PROGRAM MANAGEMENT PLAN

(PMP)71
4.1.7 PREPARE TRIP REPORTS71

4.1.8 QUALITY MANAGEMENT (QM) REQUIREMENTS AND

OBJECTIVES72
4.1.9 TRANSITION-IN SUPPORT73
4.1.10 TRANSITION-OUT SUPPORT74
4.1.11 TRAINING75
4.1.11.1 ANNUAL CERTIFICATION AND VERIFICATION77

4.2 TASK 2 – PROVIDE MILITARY ONESOURCE CONTACT CENTER

OPERATIONS AND SUPPORT 78

4.2.1 MILITARY ONESOURCE CONTACT CENTER MINIMUM REQUIREMENTS78
4.2.1.1 CONTACT CENTER TRIAGE CONSULTANTS78
4.2.1.2 MILITARY ONESOURCE CONTACT CENTER TELECOMMUNICATIONS78
4.2.1.3 WARM HAND-OFF79

4.2.1.4 SPOUSE EDUCATION AND CAREER OPPORTUNITIES

(SECO) PROGRAM79
4.2.1.5 NON-MEDICAL COUNSELING SERVICES80
4.2.1.6 SPECIALTY CONSULTANTS80
4.2.1.7 WOUNDED WARRIORS81
4.2.1.8 DOD SURVIVOR SURVEY82
4.2.1.9 OUTBOUND CONTACT SERVICES82
4.2.1.10 INTERPRETATION AND TRANSLATION SERVICES82
4.2.1.11 PROGRAM STUDY AND EVALUATION SUPPORT83

4.3 TASK 3 – PROVIDE RESTRICTED MILITARY ONE SOURCE WEB

PRESENCE SUPPORT83
4.3.1 SUPPLEMENTAL WEB PRESENCE REQUIREMENTS84
4.3.2 RESILIENCY APPLICATION SUPPORT84
4.3.3 CHILDCARE SUPPORT SERVICES85

4.4 TASK 4 – PROVIDE INFORMATION TECHNOLOGY (IT) AND CYBERSECURITY SUPPORT: SECURITY ARCHITECTURE,

ENGINEERING, AND COMPLIANCE86
4.4.1 MC&FP IT AND CYBERSECURITY GOVERNANCE87
4.4.2 MILITARY ONESOURCE DATA SYSTEMS88
4.4.3 INCIDENT MANAGEMENT (IM) AND INCIDENT RESPONSE (IR)88
4.4.4 MC&FP PLAN OF ACTIONS AND MILESTONES (POA&M) COMPLIANCE89
4.5 TASK 5 – CONTINUITY OF SERVICES (RETURN TO OPERATION (RTO))90
4.5.1 CONTINUITY OF SERVICES / RTO REQUIREMENTS90
4.6 TASK 6 – PROVIDE NON-MEDICAL COUNSELING SUPPORT90
4.6.1 CONFIDENTIALITY92
4.6.2 INFORMED CONSENT92
4.6.3 DUTY TO WARN/MANDATED REPORTS92
4.6.4 CASE AND PARTICIPANT DOCUEMTNATION IN eCMS92
4.6.5 NON-MEDICAL COUNSELING REFERRALS92
4.6.6 PARTICIPANT FEEDBACK93
4.6.7 NOTIFICATION OF ADVERSE INCIDENT93
4.6.8 REQUIREMENTS FOR ALL NON-MEDICAL COUNSELING93
4.6.9 CREDENTIALING94
4.7 TASK 7 – PROVIDE HEALTH AND WELLNESS COACHING SUPPORT95
4.7.1 MINIMUM REQUIREMENTS FOR HEALTH AND WELLNESS COACHING PROGRAM95
4.7.1.1 CASE AND PARTICIPANT DOCUMENTATION IN eCMS95

4.7.1.2

4.7.1.3 REFERRALS95
4.7.1.4 BACKGROUND CHECK96
4.7.1.5 PARTICIPANT FEEDBACK96
4.7.1.6 MILITARY COMMUNITY SUPPORT PROGRAMS AND IT/CYBER TEAMS96
4.7.1.7 ANNUAL CERTIFICATION96
4.8 TASK 8 – PROVIDE FINANCIAL COUNSELING SUPPORT97
4.8.1 REQUIREMENTS FOR FINANCIAL COUNSELING97
4.8.1.1 CASE AND PARTICIPANT DOCUMENTATION IN eCMS98
4.8.1.2 PARTICIPANT FEEDBACK98
4.8.1.3 REFERRALS98
4.8.2 MINIMUM REQUIREMENTS FOR TAX SUPPORT SERVICES98
4.8.2.1 SUPPORT OF VOLUNTEER INCOME TAX ASSISTANCE (VITA)98
4.8.2.2 TELEPHONIC CONSULTATIONS99
4.8.2.3 CASE AND PARTICIPANT DOCUMENTATION IN eCMS99
4.8.2.4 PARTICIPANT FEEDBACK99
4.8.2.5 MONTHLY USAGE REPORT99
4.9 TASK 9 – PROVIDE STRATEGIC OUTREACH SUPPORT100
4.9.1 MINIMUM REQUIREMENTS FOR STRATEGIC OUTREACH/FULFILLMENT SUPPORT100
4.9.1.1 DISTRIBUTION AND SHIPPING100
4.9.1.2 EVENT SUPPORT101
4.9.1.3 OUTREACH101
4.9.2 FULFILLMENT INTERFACE101
4.9.3 FULFILLMENT REQUIREMENTS102
4.10 TASK 10 – PROVIDE FIELD CONSULTANTS SUPPORT102

4.10.1 MINIMUM REQUIREMENTS OF FIELD CONSULTANTS

PROGRAM102
4.11 PERFORMANCE REQUIREMENTS SUMMARY (PRS)103
5.0 SPECIAL CONTRACT REQUIREMENTS104

5.1 DATA USE, DISCLOSURE OF INFORMATION, INFORMATION

MARKINGS, AND HANDLING OF SENSITIVE INFORMATION104
5.1.1 NOTICE OF NIST SP 800-171 ASSESSMENT REQUIREMENTS104
5.2 KEY PERSONNEL105
5.2.1 PROGRAM MANAGER (PM)105
5.2.2 DEPUTY PROGRAM MANAGER (DPM)106
5.2.3 DIRECTOR OF CONTACT CENTER OPERATIONS106
5.2.4 DIRECTOR OF PROGRAM OPERATIONS106
5.2.5 DIRECTOR OF QUALITY CONTROL (QC)107
5.2.6 DIRECTOR OF IT/COMMUNICATIONS107
5.2.7 CYBERSECURITY MANAGER108
5.2.8 KEY PERSONNEL SUBSTITUTION109

5.2.9

5.3 GOVERNMENT-FURNISHED PROPERTY (GFP)112
5.4 PROPERTY ACCOUNTABILITY112
5.5 GOVERNMENT-FURNISHED INFORMATION (GFI)113
5.6 INFORMATION ASSURANCE113
5.7 SECURITY REQUIREMENTS AND SECURITY CLEARANCES113
5.8 FACILITY CLEARANCE (FCL)114
5.9 CYBER-SUPPLY CHAIN RISK ASSESSMENT114
5.10ORGANIZATIONAL CONFLICT OF INTEREST AND NON-DISCLOSURE REQUIREMENTS114
5.10.1 ORGANIZATIONAL CONFLICT OF INTEREST (OCI)114
5.10.2 NON-DISCLOSURE REQUIREMENTS114
5.10.3 SECTION 508 COMPLIANCE115
5.11 TRAVEL116
5.11.1 TRAVEL REGULATIONS116
5.11.2 TRAVEL AUTHORIZATION REQUESTS (TAR)116
5.11.3 PASSPORTS, VISAS, AND CUSTOMS117
5.12 OTHER DIRECT COSTS (ODCs)117
5.13 COMMERCIAL SUPPLIER AGREEMENTS118
5.14 PRESS/NEWS RELEASE.118
5.15 INTELLECTUAL PROPERTY RIGHTS118
5.16 CONTRACTOR IDENTIFICATION118
5.17 COMMON ACCESS CARD (CAC)118
5.18 ELECTRONIC CASE MANAGEMENT SYSTEM (eCMS)119
5.18.1 eCMS REQUIREMENTS119
5.18.2 eCMS DOCUMENTATION120
5.19 PLACE OF INSPECTION AND ACCEPTANCE121
5.20 SCOPE OF INSPECTION121
5.21 BASIS OF ACCEPTANCE122
5.21.1 ACCEPTANCE OF IT DEVELOPMENT REQUIREMENTS122
5.22 DELIVERABLES122
5.23 WRITTEN ACCEPTANCE/REJECTION BY THE GOVERNMENT122
5.24 NON-CONFORMING PRODUCTS OR SERVICES123
5.25 PERIOD OF PERFORMANCE123
5.26 PLACE OF PERFORMANCE123
5.27 CONTRACT SCHEDULE AND MILESTONE DATES123
5.28 DELIVERABLES MEDIA127

5.29

5.30 PLACE(S) OF DELIVERY128
5.31NOTICE REGARDING LATE DELIVERY/ PROBLEM NOTIFICATION REPORT (PNR)128
5.32 CONTRACTING OFFICER’S REPRESENTATIVE (COR)128
5.32.1 CONTRACT ADMINISTRATION128
5.33 INVOICE SUBMISSION129
5.34 INVOICE REQUIREMENTS129

5.34.1 TIME-AND-MATERIAL (T&M) AND LABOR-HOUR (LH) CLINs

(for LABOR)130
5.34.2 FIRM-FIXED-PRICE (FFP) and FIRM-FIXED-UNIT-PRICE (FFUP) CLINs130
5.34.3 T&M OTHER DIRECT COSTS (ODCs)131
5.34.4 OCONUS AND LONG-DISTANCE CONUS TRAVEL131

5.34 RESERVED……………………………………………………………………………...158

5.35 SOLICITATION PROVISIONS PROVIDED IN FULL TEXT.158
6.0 GENERAL INSTRUCTIONS160
6.1 GENERAL INFORMATION160
6.1.1 AVAILABILITY OF EQUIPMENT AND SOFTWARE161
6.1.2 CONTRACTOR SUPPORT DURING TECHNICAL EVALUATION161
6.2 SUBMISSION OF OFFERS161
6.2.1 SUBMISSION OF THE WRITTEN PRICE PROPOSAL (PART I)162
6.2.1.1 WRITTEN PRICE PROPOSAL (PART I)163
6.3 SUBMISSION OF THE WRITTEN TECHNICAL PROPOSAL (PART II)166
6.3.1 PROGRAM STAFFING PLAN (PSP)166
6.3.2 PROGRAM STAFFING RATIONALE167
6.3.3 KEY PERSONNEL QUALIFICATION MATRIX (KPQM)167
6.3.4 DRAFT TRANSITION-IN PLAN168
6.3.5 TECHNICAL ASSUMPTIONS168
6.3.6 PAST PERFORMANCE168
6.3.7 SERVICE LEVEL AGREEMENTS (SLAs) AND PERFORMANCE METRICS169

6.3.8 SYSTEM SECURITY PLAN (SSP), PLAN OF ACTION AND MILESTONES (POA&M), SUPPLIER PERFORMANCE RISK

SYSTEM (SPRS) 169

6.3.9 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION

SLIDES169
6.4 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION (PART III)169
6.4.1 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION PARTICIPATION AND CONSTRAINTS170
6.4.2 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION MEDIA170
6.4.3 TECHNICAL PROPOSAL IN-PERSON ORAL Q&A SESSION170

6.4.4

6.4.5 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION AND ORAL QUESTION AND ANSWER (Q&A) SESSION SCHEDULING171
6.4.6 TECHNICAL PROPOSAL IN-PERSON ORAL Q&A SESSION FORMAT171

6.4.7 PROHIBITION OF ELECTRONIC RECORDING OF THE IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION AND ORAL

Q&A SESSION171
6.5 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION TOPICS.172
6.5.1 TECHNICAL AND MANAGEMENT APPROACH (TOPIC 1)172
6.5.2 KEY PERSONNEL AND PROGRAM STAFFING (TOPIC 2)173
6.6 SUBMISSION OF QUESTIONS173
6.7 DELIVERY INSTRUCTIONS173
7.0 METHOD OF AWARD174
7.1 PASS/FAIL ELEMENTS174
7.2 EXPLANATION FOR BASIS OF AWARD175
7.3 PRICE PROPOSAL EVALUATION175
7.4 ORGANIZATIONAL CONFLICT OF INTEREST (OCI)176
7.5 PRICE ASSUMPTIONS176
7.6 TECHNICAL EVALUATION FACTORS176
7.6.1 FACTOR 1: TECHNICAL AND MANAGEMENT APPROACH177
7.6.2 FACTOR 2: KEY PERSONNEL AND PROGRAM STAFFING178
7.6.3 FACTOR 3: PAST PERFORMANCE178
7.7 TECHNICAL ASSUMPTIONS179

7.8

1.1 CONTRACT TYPE

This contract is for hybrid contract with Firm-Fixed Price (FFP), Firm-Fixed Unit Price (FFUP), Time-and-Materials (T&M) and Labor-Hour (LH) Contract Line Item Numbers (CLINs).

a. The contractor shall perform the effort required by this contract on a FFP basis for:

1. Mandatory CLINs 0002, 1002, 2002, 3002, and 4002.

b. The contractor shall perform the effort required by this contract on a Firm-Fixed Unit Price (FFUP) basis for:

1. Mandatory CLINs 0004, 1004, 2004, 3004, and 4004.

2. Mandatory CLINs 0010, 1010, 2010, 3010, and 4010.

3. Mandatory CLINs 0011, 1011, 2011, 3011, and 4011.

4. Optional CLINs 0005, 1005, 2005, 3005, and 4005.

c. The contractor shall perform the effort required by this contract on a T&M basis for:

1. Mandatory Labor CLINs 0006a, 1006a, 2006a, 3006a, and 4006a.

2. Long-Distance Travel CLINs 0006b, 1006b, 2006b, 3006b, and 4006b.

3. Other Direct Costs (ODCs) CLINs 0006c, 1006c, 2006c, 3006c, and 4006c.

d. The contractor shall perform the effort required by this contract on a LH basis for

1. Mandatory Labor CLINs 0001, 1001, 2001, 3001, and 4001.

2. Mandatory Labor CLINs 0003, 1003, 2003, 3003, and 4003.

3. Mandatory Labor CLINs 0007, 1007, 2007, 3007, and 4007.

4. Mandatory Labor CLINs 0008, 1008, 2008, 3008, and 4008.

e. The contractor shall perform the effort required by this contract on a NTE basis for

1. OCONUS Travel CLINs 0009, 1009, 2009, 3009, and 4009.

The work shall be performed in accordance with all Sections of this contract. An acronym listing to support this RFP is included in Attachment 45.

1.2 SERVICES AND PRICES

Long-distance travel is defined as travel over 50 miles from a defined duty station. Local travel will not be reimbursed.

The following abbreviations are used in this contract:

CLINContract Line Item Number FFPFirm-Fixed-Price
FFUPFirm-Fixed-Unit-Price
LHLabor-Hour
NTENot-to-Exceed
OCONUSOutside the Continental United States ODCOther Direct Cost
QTYQuantity

T&M Time-and-Materials

CONTINUATION SHEET, BLOCKS 19-20, SCHEDULE OF SUPPLIES/SERVICES

1.2.1 BASE PERIOD:

LH CLIN

CLIN
Description
Total NTE Ceiling
0001
Program Management (Task 1)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

General and Operations Managers

*See Note

Executive Secretaries and Executive Administrative Assistants

*See Note

Quality Control Systems Managers

*See Note

Information Technology Project Managers

*See Note

Information Security Analysts

*See Note

Training and Development Managers

*See Note

Human Resources Manager

*See Note

Quality Control Systems Managers

*See Note

Business Intelligence Analysts

*See Note

Clinical Research Coordinators

*See Note

Business Operations Specialists, All Other

*See Note

Healthcare Social Workers

*See Note

Editors

*See Note

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFP CLIN

CLIN
Description
QTY
Unit
Total Price

Contact Center Operations and Support (Task 2) (Excluding Section 4.2.1.11(Program Study and Evaluation Support))

Description
Monthly Price
Tier 1
Monthly Contact Volume up to 100,000 contacts
$
Tier 2
Monthly Contact Volume between 100,001- 110,000 contacts
$
Tier 3
Monthly Contact Volume between 110,001- 120,000 contacts
$
Tier 4
Monthly Contact Volume between 120,001- 130,000 contacts
$
Tier 5
Monthly Contact Volume between 130,001- 140,000 contacts
$
Tier 6
Monthly Contact Volume between 140,001- 150,000 contacts
$

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 3 price, 6 months of its Tier 4 price, and 2 months of its Tier 5 price.

LH CLIN

CLIN
Description
Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)

Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Computer Systems Analysts

*See Note

Database Administrators

*See Note

Network and Computer Systems Administrators

*See Note

Telecommunications Engineering Specialists

*See Note

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFUP CLIN

CLIN
Description
QTY
Unit
Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

221,150

Sessions

Description
# of Sessions Per Year
Session Price
Extended Price
0004A
Non-Medical Counseling: In-Person
61,000
$
$
0004B
Non-Medical Counseling: Telephonic/Online
114,000
$
$
0004C
Health and Wellness Coaching: Telephonic/Online
6,000
$
$
0004D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
0004E
Financial Counseling: In-Person
50
$
$

0004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

OPTIONAL FFUP CLIN

CLIN
Description
QTY
Unit
Total Price

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

13,020

Description # of Sessions Per Year

Session Price Extended Price

0005A
Non-Medical Counseling: In-Person
10,000
$
$
0005B
Non-Medical Counseling: Telephonic/Online
700
$
$
0005C
Health and Wellness Coaching: Telephonic/Online
200
$
$
0005D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
0005E
Financial Counseling: In-Person
20
$
$

0005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

MANDATORY T&M CLIN

CLIN
Description
Total NTE Ceiling
0006
Strategic Outreach (Task 9)
$
Labor
Hours
Labor Ceiling
0006A
Strategic Outreach Labor

*See Note

Labor Category
Hours
Hourly Rate

Web Developers

*See Note

Project Management Specialists

Non-Labor

Price

0006B
Strategic Outreach ODCs (T&M)

Including Indirect Handling Rate $______**

NTE
$3,300,000

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.

LH CLIN

CLIN
Description
Total NTE Ceiling
0007
Field Consultant Program (Task 10)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

CLIN
Description
Total NTE Ceiling
0008
Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY TRAVEL

CLIN
Description
NTE
Total NTE Price
0009
Travel

$315,000

CLIN
Description
QTY
Unit

Total Price

Section 4.3.3 Childcare Support

12,000

Each

Unit Price
Total Maximum Price
Tier 1
Subscriptions – First 3,000 Units
$
$
Tier 2
Subscriptions – Next 3,000 Units
$
$

Tier 3

Subscriptions – 6,001 and over (up to 12,000) Units
$

*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

CLIN
Description
QTY
Unit
Total Price

Resiliency Applications

11,200

Registrations/Session

# of Registrations/Session per Year

Unit Price Extended Price

0011A
Love Every Day Registrations
6,500
$
$
0011B
Our Relationship Registrations
1,200
$
$
0011C
Our Relationship Couples Coaching Sessions
2,500
$
$
0011D
Other Resiliency Applications Registrations
1,000
$
$

*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.

TOTAL BASE PERIOD CLINs: $

1.2.2 FIRST OPTION PERIOD LH CLIN

CLIN

Description Total NTE Ceiling Program Management (Task 1)

Total Hours Total Labor Ceiling

Labor Category Hours Hourly Rate General and Operations Managers

*See Note Executive Secretaries and Executive Administrative Assistants

*See Note Quality Control Systems Managers

*See Note Information Technology Project Managers

*See Note Information Security Analysts

*See Note Training and Development Managers

*See Note Human Resources Manager

*See Note Quality Control Systems Managers

*See Note Business Intelligence Analysts

*See Note Clinical Research Coordinators

*See Note Business Operations Specialists, All Other

*See Note Healthcare Social Workers

Editors

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
QTY
Unit
Total Price

Contact Center Operations and Support (Task 2) (Excluding Section

4.2.1.11(Program Study and Evaluation Support))

Description
Monthly Price
Tier 1
Monthly Contact Volume up to 100,000 contacts
$
Tier 2
Monthly Contact Volume between 100,001- 110,000 contacts
$
Tier 3
Monthly Contact Volume between 110,001- 120,000 contacts
$
Tier 4
Monthly Contact Volume between 120,001- 130,000 contacts
$
Tier 5
Monthly Contact Volume between 130,001- 140,000 contacts
$
Tier 6
Monthly Contact Volume between 140,001- 150,000 contact
$
Tier 7
Monthly Contact Volume between 150,001- 160,000 contacts
$

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 4 price, 6 months of its Tier 5 price, and 2 months of its Tier 6 price.

LH CLIN

CLIN
Description
Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)

Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Computer Systems Analysts

*See Note

Database Administrators

*See Note

Network and Computer Systems Administrators

*See Note

Telecommunications Engineering Specialists

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
QTY
Unit
Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

Description
# of Sessions Per Year
Session Price
Extended Price
1004A
Non-Medical Counseling: In-Person
61,000
$
$
1004B
Non-Medical Counseling: Telephonic/Online
114,000
$
$
1004C
Health and Wellness Coaching: Telephonic/Online
6,000
$
$
1004D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
1004E
Financial Counseling: In-Person
50
$
$

1004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

CLIN
Description
QTY
Unit
Total Price

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

# of Sessions Per Year

Session Price Extended Price

1005A
Non-Medical Counseling: In-Person
10,000
$
$
1005B
Non-Medical Counseling: Telephonic/Online
700
$
$
1005C
Health and Wellness Coaching: Telephonic/Online
200
$
$
1005D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
1005E
Financial Counseling: In-Person
20
$
$

1005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

CLIN
Description
Total NTE Ceiling
1006
Strategic Outreach (Task 9)
$
Labor
Hours
Labor Ceiling
1006A
Strategic Outreach Labor

*See Note

Labor Category
Hours
Hourly Rate

Web Developers

*See Note

Project Management Specialists

Non-Labor

Price

1006B
Strategic Outreach ODCs (T&M)

Including Indirect Handling Rate $______**

NTE
$3,300,000

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.

LH CLIN

CLIN
Description
Total NTE Ceiling
1007
Field Consultant Program (Task 10)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
Total NTE Ceiling
1008
Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours. labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
NTE
Total NTE Price
1009
Travel

$315,000

CLIN
Description
QTY
Unit

Total Price

Section 4.3.3 Childcare Support

12,000

Each

Unit Price
Total Maximum Price
Tier 1
Subscriptions – First 3,000 Units
$
$
Tier 2
Subscriptions – Next 3,000 Units
$
$
Subscriptions – 6,001 and over (up to 12,000) Units
$

*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

CLIN
Description
QTY
Unit
Total Price

# of Registrations/Session per Year

Unit Price Extended Price

1011A
Love Every Day Registrations
6,500
$
$
1011B
Our Relationship Registrations
1,200
$
$
1011C
Our Relationship Couples Coaching Sessions
2,500
$
$
1011D
Other Resiliency Applications Registrations
1,000
$
$

*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.

TOTAL FIRST OPTION PERIOD CLINs: $

1.2.3 SECOND OPTION PERIOD LH CLINCLIN

Description Total NTE Ceiling

Hours Hourly Rate General and Operations Managers

*See Note Executive Secretaries and Executive Administrative Assistants

*See Note Quality Control Systems Managers

*See Note Information Technology Project Managers

*See Note Information Security Analysts

*See Note Training and Development Managers

*See Note Human Resources Manager

*See Note Quality Control Systems Managers

*See Note Business Intelligence Analysts

*See Note Clinical Research Coordinators

*See Note Business Operations Specialists, All Other

*See Note Healthcare Social Workers

Editors

See Note

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
QTY
Unit
Total Price

Contact Center Operations and Support (Task 2) (Excluding Section

4.2.1.11(Program Study and Evaluation Support))

Description
Monthly Price
Tier 1
Monthly Contact Volume up to 100,000 contacts
$
Tier 2
Monthly Contact Volume between 100,001- 110,000 contacts
$
Tier 3
Monthly Contact Volume between 110,001- 120,000 contacts
$
Tier 4
Monthly Contact Volume between 120,001- 130,000 contacts
$
Tier 5
Monthly Contact Volume between 130,001- 140,000 contacts
$
Tier 6
Monthly Contact Volume between 140,001- 150,000 contacts
$
Tier 7
Monthly Contact Volume between 150,001- 160,000 contacts
$
Tier 8
Monthly Contact Volume between 160,001- 170,000 contacts
$

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 5 price, 6 months of its Tier 6 price, and 2 months of its Tier 7 price.

LH CLIN

CLIN
Description
Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)

Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Computer Systems Analysts

*See Note

Database Administrators

*See Note

Network and Computer Systems Administrators

Telecommunications Engineering Specialists

*See Note

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
QTY
Unit
Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

Description
# of Sessions Per Year
Session Price
Extended Price
2004A
Non-Medical Counseling: In-Person
61,000
$
$
2004B
Non-Medical Counseling: Telephonic/Online
114,000
$
$
2004C
Health and Wellness Coaching: Telephonic/Online
6,000
$
$
2004D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
2004E
Financial Counseling: In-Person
50
$
$

2004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

CLIN
Description
QTY
Unit
Total Price

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

# of Sessions Per Year

Session Price Extended Price

2005A
Non-Medical Counseling: In-Person
10,000
$
$
2005B
Non-Medical Counseling: Telephonic/Online
700
$
$
2005C
Health and Wellness Coaching: Telephonic/Online
200
$
$
2005D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
2005E
Financial Counseling: In-Person
20
$
$

2005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000

**Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

CLIN
Description
Total NTE Ceiling
2006
Strategic Outreach (Task 9)
$
Labor
Hours
Labor Ceiling
2006A
Strategic Outreach Labor

*See Note

Labor Category
Hours
Hourly Rate

Web Developers

*See Note

Project Management Specialists

Non-Labor

Price

2006B
Strategic Outreach ODCs (T&M)

Including Indirect Handling Rate $______**

NTE
$3,300,000

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.

LH CLIN

CLIN
Description
Total NTE Ceiling
2007
Field Consultant Program (Task 10)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
Total NTE Ceiling
2008
Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
NTE
Total NTE Price
2009
Travel

$315,000

CLIN
Description
QTY
Unit

Total Price

Section 4.3.3 Childcare Support

12,000

Each

Unit Price
Total Maximum Price
Tier 1
Subscriptions – First 3,000 Units
$
$
Tier 2
Subscriptions – Next 3,000 Units
$
$
Subscriptions – 6,001 and over (up to 12,000) Units
$

*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

CLIN
Description
QTY
Unit
Total Price

# of Registrations/Session per Year

Unit Price Extended Price

2011A
Love Every Day Registrations
6,500
$
$
2011B
Our Relationship Registrations
1,200
$
$
2011C
Our Relationship Couples Coaching Sessions
2,500
$
$
2011D
Other Resiliency Applications Registrations
1,000
$
$

*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.

TOTAL SECOND OPTION PERIOD CLINs: $

1.2.4 THIRD OPTION PERIOD LH CLINCLIN

Description Total NTE Ceiling

Hours Hourly Rate General and Operations Managers

*See Note Executive Secretaries and Executive Administrative Assistants

*See Note Quality Control Systems Managers

*See Note Information Technology Project Managers

*See Note Information Security Analysts

*See Note Training and Development Managers

*See Note Human Resources Manager

*See Note Quality Control Systems Managers

*See Note Business Intelligence Analysts

*See Note Clinical Research Coordinators

*See Note Business Operations Specialists, All Other

*See Note Healthcare Social Workers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
QTY
Unit
Total Price

Call Contact Operations and Support (Task 2) (Excluding Section

4.2.1.11(Program Study and Evaluation Support))

Description
Monthly Price
Tier 1
Monthly Contact Volume up to 100,000 contacts
$
Tier 2
Monthly Contact Volume between 100,001- 110,000 contacts
$
Tier 3
Monthly Contact Volume between 110,001- 120,000 contacts
$
Tier 4
Monthly Contact Volume between 120,001- 130,000 contacts
$
Tier 5
Monthly Contact Volume between 130,001- 140,000 contacts
$
Tier 6
Monthly Contact Volume between 140,001- 150,000 contacts
$
Tier 7
Monthly Contact Volume between 150,001- 160,000 contacts
$
Tier 8
Monthly Contact Volume between 160,001- 170,000 contacts
$
Tier 9
Monthly Contact Volume between 170,001- 180,000 contacts
$

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 6 price, 6 months of its Tier 7 price, and 2 months of its Tier 8 price.

CLIN
Description
Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)

Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Computer Systems Analysts

Database Administrators

*See Note

Network and Computer Systems Administrators

*See Note

Telecommunications Engineering Specialists

*See Note

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
QTY
Unit
Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

Description
# of Sessions Per Year
Session Price
Extended Price
3004A
Non-Medical Counseling: In-Person
61,000
$
$
3004B
Non-Medical Counseling: Telephonic/Online
114,000
$
$
3004C
Health and Wellness Coaching: Telephonic/Online
6,000
$
$
3004D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
3004E
Financial Counseling: In-Person
50
$
$

3004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

CLIN
Description
QTY
Unit
Total Price

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

# of Sessions Per Year

Session Price Extended Price

3005A
Non-Medical Counseling: In-Person
10,000
$
$
3005B
Non-Medical Counseling: Telephonic/Online
700
$
$
3005C
Health and Wellness Coaching: Telephonic/Online
200
$
$
3005D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
3005E
Financial Counseling: In-Person
20
$
$

3005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

CLIN
Description
Total NTE Ceiling
3006
Strategic Outreach (Task 9)
$
Labor
Hours
Labor Ceiling
3006A
Strategic Outreach Labor

*See Note

Labor Category
Hours
Hourly Rate

Web Developers

*See Note

Project Management Specialists

Non-Labor

Price

3006B
Strategic Outreach ODCs (T&M)

Including Indirect Handling Rate $______**

NTE
$3,300,000

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.

LH CLIN

CLIN
Description
Total NTE Ceiling
3007
Field Consultant Program (Task 10)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
Total NTE Ceiling
3008
Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
NTE
Total NTE Price
3009
Travel

$315,000

CLIN
Description
QTY
Unit

Total Price

Section 4.3.3 Childcare Support

12,000

Each

Unit Price
Total Maximum Price
Tier 1
Subscriptions – First 3,000 Units
$
$
Tier 2
Subscriptions – Next 3,000 Units
$
$
Subscriptions – 6,001 and over (up to 12,000) Units
$

*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

CLIN
Description
QTY
Unit
Total Price

# of Registrations/Session per Year

Unit Price Extended Price

3011A
Love Every Day Registrations
6,500
$
$
3011B
Our Relationship Registrations
1,200
$
$
3011C
Our Relationship Couples Coaching Sessions
2,500
$
$
3011D
Other Resiliency Applications Registrations
1,000
$
$

*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.

TOTAL THIRD OPTION PERIOD CLINs: $

1.2.5 FOURTH OPTION PERIOD LH CLINCLIN

Description Total NTE Ceiling

Hours Hourly Rate General and Operations Managers

*See Note Executive Secretaries and Executive Administrative Assistants

*See Note Quality Control Systems Managers

*See Note Information Technology Project Managers

*See Note Information Security Analysts

*See Note Training and Development Managers

*See Note Human Resources Manager

*See Note Quality Control Systems Managers

*See Note Business Intelligence Analysts

*See Note Clinical Research Coordinators

*See Note Business Operations Specialists, All Other

*See Note Healthcare Social Workers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
QTY
Unit
Total Price

Contact Center Operations and Support (Task 2) (Excluding Section

4.2.1.11(Program Study and Evaluation Support))

Description
Monthly Price
Tier 1
Monthly Contact Volume up to 100,000 contacts
$
Tier 2
Monthly Contact Volume between 100,001- 110,000 contacts
$
Tier 3
Monthly Contact Volume between 110,001- 120,000 contacts
$
Tier 4
Monthly Contact Volume between 120,001- 130,000 contacts
$
Tier 5
Monthly Contact Volume between 130,001- 140,000 contacts
$
Tier 6
Monthly Contact Volume between 140,001- 150,000 contacts
$
Tier 7
Monthly Contact Volume between 150,001- 160,000 contacts
$
Tier 8
Monthly Contact Volume between 160,001- 170,000 contacts
$
Tier 9
Monthly Contact Volume between 170,001- 180,000 contacts
$
Tier 10
Monthly Contact Volume between 180,001- 190,000 contacts
$

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 7 price, 6 months of its Tier 8 price, and 2 months of its Tier 9 price.

LH CLIN

CLIN
Description
Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)

Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Computer Systems Analysts

*See Note

Database Administrators

*See Note

Network and Computer Systems Administrators

*See Note

Telecommunications Engineering Specialists

*See Note

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
QTY
Unit
Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

Description
# of Sessions Per Year
Session Price
Extended Price
4004A
Non-Medical Counseling: In-Person
61,000
$
$
4004B
Non-Medical Counseling: Telephonic/Online
114,000
$
$
4004C
Health and Wellness Coaching: Telephonic/Online
6,000
$
$
4004D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
4004E
Financial Counseling: In-Person
50
$
$

4004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

CLIN
Description
QTY
Unit
Total Price

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

# of Sessions Per Year

Session Price Extended Price

4005A
Non-Medical Counseling: In-Person
10,000
$
$
4005B
Non-Medical Counseling: Telephonic/Online
700
$
$
4005C
Health and Wellness Coaching: Telephonic/Online
200
$
$
4005D
Group Health and Wellness Coaching: Telephonic/Online/In-Person
100
$
$
4005E
Financial Counseling: In-Person
20
$
$

4005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

CLIN
Description
Total NTE Ceiling
4006
Strategic Outreach (Task 9)
$
Labor
Hours
Labor Ceiling
4006A
Strategic Outreach Labor

*See Note

Labor Category
Hours
Hourly Rate

Web Developers

*See Note

Project Management Specialists

Non-Labor

Price

4006B
Strategic Outreach ODCs (T&M)

Including Indirect Handling Rate $______**

NTE
$3,300,000

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.

LH CLIN

CLIN
Description
Total NTE Ceiling
4007
Field Consultant Program (Task 10)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
Total NTE Ceiling
4008
Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)
$
Total Hours
Total Labor Ceiling
Labor Category
Hours
Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

CLIN
Description
NTE
Total NTE Price
4009
Travel

$315,000

CLIN
Description
QTY
Unit

Total Price

Section 4.3.3 Childcare Support

12,000

Each

Unit Price
Total Maximum Price
Tier 1
Subscriptions – First 3,000 Units
$
$
Tier 2
Subscriptions – Next 3,000 Units
$
$
Subscriptions – 6,001 and over (up to 12,000) Units
$

**Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

CLIN
Description
QTY
Unit
Total Price

# of Registrations/Session per Year

Unit Price Extended Price

4011A
Love Every Day Registrations
6,500
$
$
4011B
Our Relationship Registrations
1,200
$
$
4011C
Our Relationship Couples Coaching Sessions
2,500
$
$
4011D
Other Resiliency Applications Registrations
1,000
$
$

*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed.

TOTAL FOURTH OPTION PERIOD CLINs: $

GRAND TOTAL ALL CLINs: $

Pricing Note – All FFP and FFUP CLINs shall include all costs associated with meeting the requirements of the tasks associated with the CLINs described in the Performance Work Statement (PWS). This includes all Labor and Non-Labor costs required to complete the tasks.

1.3 SUPPLIES OR SERVICES AND PRICING TABLE

1.3.1 TIME-AND-MATERIALS (T&M)/LABOR-HOUR (LH) LABOR MIX AND LEVEL OF EFFORT

The labor mix and level of effort specified in the contractor’s proposal and incorporated into this contract are for estimation purposes. The contractor may reallocate, with prior written approval of the FEDSIM COR, the number of hours by labor category, within each labor CLIN as needed to effectively manage the project, provided the total funded labor cost and total hours are not exceeded. Any additional labor categories or increases to total hours or increases to ceilings required during performance must be approved by the FEDSIM CO and added to the contract by modification.

1.3.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING

Costs associated with Accounting for Service Contract Reporting, as specified in Section 4.1.2, are covered in CLIN X001 and relate to this contract only.

1.4 INCREMENTAL FUNDING

1.4.1 INCREMENTAL FUNDING LIMITATION OF GOVERNMENT’S OBLIGATION

Incremental funding in the amount of $ (TBD completed at Contract award) for CLINs * is currently allotted and available for payment by the Government. Additional incremental funding for these CLINs may be allotted and available for payment by the Government as the funds become available. The estimated period of performance covered by the allotments for the mandatory CLINs is from award through (TBD at award), unless otherwise noted in Section 1.2. The contract may be modified to add funds incrementally up to the maximum of $ (TBD completed at Contract award) over the performance period of this contract. These allotments constitute the estimated cost for the purpose of Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.232-7007, Limitation of Government’s Obligation, which applies to this contract on a CLIN-by-CLIN basis.

1.4.2 INCREMENTAL FUNDING TABLE

The Incremental Funding Table Excel spreadsheet is available in Attachment 2.

CONTRACT CLAUSES

52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights-

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act ( 31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference.

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