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This document is a Request for Proposal (RFP) for the Military OneSource Program issued by the General Services Administration's Assisted Acquisition Services division. The program provides a broad array of information, referrals, and counseling services to military members and their families, about 4.7 million persons, worldwide.
The RFP is for a hybrid contract with Firm-Fixed Price, Firm-Fixed Unit Price, Time-and-Materials, and Labor-Hour Contract Line Items. The key tasks include: program management, contact center operations and support, information technology operations management, counseling and coaching services (non-medical, health/wellness, and financial), strategic outreach, field consultant support, and program study/evaluation support. The contract has a one-year base period and four one-year option periods. Responses are due on October 30, 2023. The North American Industry Classification System code is 624190 - Other Individual and Family Services.
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Text version
Request for Proposal (RFP)
47QFCA23R0053
Military OneSource Program in support of:
Office of the Deputy Assistant Secretary of Defense for Military Community and Family Policy (MC&FP)
Issued to: Open Market Conducted under Federal Acquisition Regulation (FAR) Parts 12 and 15 Issued by:
Assisted Acquisition Services (AAS) North American Industry Classification System (NAICS) Code 624190 Amendment 09 October 3, 2024 October 30, 2023
Template Version 07/27/2023
CONTENTS
| CONTENTS | 2 | |
| 1.1 CONTRACT TYPE | 9 | |
| 1.2 SERVICES AND PRICES | 9 | |
| 1.2.1 BASE PERIOD: | 10 | |
| 1.2.2 FIRST OPTION PERIOD | 17 | |
| 1.2.3 SECOND OPTION PERIOD LH CLIN | 24 | |
| 1.2.4 THIRD OPTION PERIOD LH CLIN | 31 | |
| 1.2.5 FOURTH OPTION PERIOD LH CLIN | 38 | |
| 1.3 SUPPLIES OR SERVICES AND PRICING TABLE | 45 | |
| 1.3.1 TIME-AND-MATERIALS (T&M)/LABOR-HOUR (LH) LABOR MIX AND LEVEL OF EFFORT | 45 | |
| 1.3.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING | 45 | |
| 1.4 INCREMENTAL FUNDING | 45 | |
| 1.4.1 INCREMENTAL FUNDING LIMITATION OF GOVERNMENT’S OBLIGATION | 45 | |
| 1.4.2 INCREMENTAL FUNDING TABLE | 45 | |
| CONTRACT CLAUSES | 46 | |
| 52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services (NOV 2023) | 46 | |
| 52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services | 50 | |
| 52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders—Commercial Products and Commercial Services. (DEC 2023) | 56 | |
| FAR 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) | 63 | |
| FAR 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) | 63 | |
| ADDENDUM TO 552.212-4, CONTRACT TERMS AND CONDITIONS – COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES | 64 | |
| ADDITIONAL FAR, DEFENSE FEDERAL ACQUISITION REGULATION SUPPLEMENT (DFARS), AND GENERAL SERVICES ACQUISITION REGULATION (GSAR) CLAUSES | 64 | |
| 2.0 PERFORMANCE WORK STATEMENT (PWS) | 66 | |
| 2.1 INTRODUCTION | 66 | |
| 2.1.1 AGENCY MISSION | 66 | |
| 2.2 SCOPE OF WORK | 66 | |
| 2.3 ELIGIBLE PARTICIPANTS | 67 | |
| 2.4 INFORMATION/REFERRAL AND EDUCATION/CONSULTATION SERVICES | 68 | |
| 2.5 PERSONNEL REQUIREMENTS | 68 | |
| 3.0 APPLICABLE DOCUMENTS AND REFERENCES | 69 | |
| 4.0 REQUIREMENTS FOR THE MILITARY ONESOURCE PROGRAM | 69 | |
| 4.1 TASK 1: PROGRAM MANAGEMENT SUPPORT | 69 | |
| 4.1.1 MINIMUM REQUIREMENTS FOR PROGRAM MANAGEMENT (PM) | 69 | |
| 4.1.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING | 70 | |
| 4.1.3 COORDINATE A PROGRAM KICK-OFF MEETING | 71 | |
| 4.1.4 MONTHLY STATUS REPORTS (MSRs) AND AD HOC REPORTS | 71 | |
| 4.1.5 CONVENE TECHNICAL STATUS MEETING | 72 | |
| 4.1.6 PREPARE AND UPDATE A PROGRAM MANAGEMENT PLAN (PMP) | 72 | |
| 4.1.7 PREPARE TRIP REPORTS | 73 | |
| 4.1.8 QUALITY MANAGEMENT (QM) REQUIREMENTS AND OBJECTIVES | 73 | |
| 4.1.9 TRANSITION-IN SUPPORT | 74 | |
| 4.1.10 TRANSITION-OUT SUPPORT | 75 | |
| 4.1.11 TRAINING | 76 | |
| 4.1.11.1 ANNUAL CERTIFICATION AND VERIFICATION | 78 | |
| 4.2 TASK 2 – PROVIDE MILITARY ONESOURCE CONTACT CENTER OPERATIONS AND SUPPORT | 79 | |
| 4.2.1 MILITARY ONESOURCE CONTACT CENTER MINIMUM REQUIREMENTS | 79 | |
| 4.2.1.1 CONTACT CENTER TRIAGE CONSULTANTS | 79 | |
| 4.2.1.2 MILITARY ONESOURCE CONTACT CENTER TELECOMMUNICATIONS | 80 | |
| 4.2.1.3 WARM HAND-OFF | 80 | |
| 4.2.1.4 SPOUSE EDUCATION AND CAREER OPPORTUNITIES (SECO) PROGRAM | 80 | |
| 4.2.1.5 NON-MEDICAL COUNSELING SERVICES | 81 | |
| 4.2.1.6 SPECIALTY CONSULTANTS | 81 | |
| 4.2.1.7 WOUNDED WARRIORS | 82 | |
| 4.2.1.8 DOD SURVIVOR SURVEY | 83 | |
| 4.2.1.9 OUTBOUND CONTACT SERVICES | 83 | |
| 4.2.1.10 INTERPRETATION AND TRANSLATION SERVICES | 83 | |
| 4.2.1.11 PROGRAM STUDY AND EVALUATION SUPPORT | 84 | |
| 4.3 TASK 3 – PROVIDE RESTRICTED MILITARY ONE SOURCE WEB PRESENCE SUPPORT | 84 | |
| 4.3.1 SUPPLEMENTAL WEB PRESENCE REQUIREMENTS | 85 | |
| 4.3.2 RESILIENCY APPLICATION SUPPORT | 85 | |
| 4.3.3 CHILDCARE SUPPORT SERVICES | 86 | |
| 4.4 TASK 4 – PROVIDE INFORMATION TECHNOLOGY (IT) AND CYBERSECURITY SUPPORT: SECURITY ARCHITECTURE, ENGINEERING, AND COMPLIANCE | 87 | |
| 4.4.1 MC&FP IT AND CYBERSECURITY GOVERNANCE | 88 | |
| 4.4.2 MILITARY ONESOURCE DATA SYSTEMS | 89 | |
| 4.4.3 INCIDENT MANAGEMENT (IM) AND INCIDENT RESPONSE (IR) | 90 | |
| 4.4.4 MC&FP PLAN OF ACTIONS AND MILESTONES (POA&M) COMPLIANCE | 90 | |
| 4.5 TASK 5 – CONTINUITY OF SERVICES (RETURN TO OPERATION (RTO)) | 91 | |
| 4.5.1 CONTINUITY OF SERVICES / RTO REQUIREMENTS | 91 | |
| 4.6 TASK 6 – PROVIDE NON-MEDICAL COUNSELING SUPPORT | 92 | |
| 4.6.1 CONFIDENTIALITY | 93 | |
| 4.6.2 INFORMED CONSENT | 93 | |
| 4.6.3 DUTY TO WARN/MANDATED REPORTS | 93 | |
| 4.6.4 CASE AND PARTICIPANT DOCUEMTNATION IN eCMS | 93 | |
| 4.6.5 NON-MEDICAL COUNSELING REFERRALS | 94 | |
| 4.6.6 PARTICIPANT FEEDBACK | 94 | |
| 4.6.7 NOTIFICATION OF ADVERSE INCIDENT | 94 | |
| 4.6.8 REQUIREMENTS FOR ALL NON-MEDICAL COUNSELING | 94 | |
| 4.6.9 CREDENTIALING | 95 | |
| 4.7 TASK 7 – PROVIDE HEALTH AND WELLNESS COACHING SUPPORT | 96 | |
| 4.7.1 MINIMUM REQUIREMENTS FOR HEALTH AND WELLNESS COACHING PROGRAM | 96 | |
| 4.7.1.1 CASE AND PARTICIPANT DOCUMENTATION IN eCMS | 96 | |
| 4.7.1.2 REFERRALS | 96 | |
| 4.7.1.3 BACKGROUND CHECK | 97 | |
| 4.7.1.4 PARTICIPANT FEEDBACK | 97 | |
| 4.7.1.5 MILITARY COMMUNITY SUPPORT PROGRAMS AND IT/CYBER TEAMS | 97 | |
| 4.7.1.6 ANNUAL CERTIFICATION | 97 | |
| 4.8 TASK 8 – PROVIDE FINANCIAL COUNSELING SUPPORT | 98 | |
| 4.8.1 REQUIREMENTS FOR FINANCIAL COUNSELING | 98 | |
| 4.8.1.1 CASE AND PARTICIPANT DOCUMENTATION IN eCMS | 98 | |
| 4.8.1.2 PARTICIPANT FEEDBACK | 99 | |
| 4.8.1.3 REFERRALS | 99 | |
| 4.8.2 MINIMUM REQUIREMENTS FOR TAX SUPPORT SERVICES | 99 | |
| 4.8.2.1 SUPPORT OF VOLUNTEER INCOME TAX ASSISTANCE (VITA) | 99 | |
| 4.8.2.2 TELEPHONIC CONSULTATIONS | 100 | |
| 4.8.2.3 CASE AND PARTICIPANT DOCUMENTATION IN eCMS | 100 | |
| 4.8.2.4 PARTICIPANT FEEDBACK | 100 | |
| 4.8.2.5 MONTHLY USAGE REPORT | 100 | |
| 4.9 TASK 9 – PROVIDE STRATEGIC OUTREACH SUPPORT | 100 | |
| 4.9.1 MINIMUM REQUIREMENTS FOR STRATEGIC OUTREACH/FULFILLMENT SUPPORT | 101 | |
| 4.9.1.1 DISTRIBUTION AND SHIPPING | 101 | |
| 4.9.1.2 EVENT SUPPORT | 102 | |
| 4.9.1.3 OUTREACH | 102 | |
| 4.9.2 FULFILLMENT INTERFACE | 102 | |
| 4.9.3 FULFILLMENT REQUIREMENTS | 102 | |
| 4.10 TASK 10 – PROVIDE FIELD CONSULTANTS SUPPORT | 103 | |
| 4.10.1 MINIMUM REQUIREMENTS OF FIELD CONSULTANTS PROGRAM | 103 | |
| 4.11 PERFORMANCE REQUIREMENTS SUMMARY (PRS) | 104 | |
| 5.0 SPECIAL CONTRACT REQUIREMENTS | 105 | |
| 5.1 DATA USE, DISCLOSURE OF INFORMATION, INFORMATION MARKINGS, AND HANDLING OF SENSITIVE INFORMATION AND NATIONAL SECURITY INFORMATION | 105 | |
| 5.1.1 NOTICE OF NIST SP 800-171 ASSESSMENT REQUIREMENTS | 105 | |
| 5.2 KEY PERSONNEL | 106 | |
| 5.2.1 PROGRAM MANAGER (PM) | 106 | |
| 5.2.2 DEPUTY PROGRAM MANAGER (DPM) | 107 | |
| 5.2.3 DIRECTOR OF CONTACT CENTER OPERATIONS | 107 | |
| 5.2.4 DIRECTOR OF PROGRAM OPERATIONS | 107 | |
| 5.2.5 DIRECTOR OF QUALITY CONTROL (QC) | 108 | |
| 5.2.6 DIRECTOR OF IT/COMMUNICATIONS | 108 | |
| 5.2.7 CYBERSECURITY MANAGER | 109 | |
| 5.2.8 KEY PERSONNEL SUBSTITUTION | 109 | |
| 5.2.9 NON KEY-PERSONNEL | 110 | |
| 5.2.9.1 CONTACT CENTER TRIAGE CONSULTANTS | 110 | |
| 5.2.9.2 CONTACT CENTER SUPERVISORS | 110 | |
| 5.2.9.3 SPECIALTY CONSULTANTS | 110 | |
| 5.2.9.4 SPECIAL NEEDS CONSULTANTS | 111 | |
| 5.2.9.5 WOUNDED WARRIOR CONSULTANTS | 111 | |
| 5.2.9.6 NON-MEDICAL COUNSELORS | 111 | |
| 5.2.9.7 HEALTH AND WELLNESS COACHES | 112 | |
| 5.2.9.8 FINANCIAL STAFF AND FINANCIAL COUNSELORS | 112 | |
| 5.2.9.9 FIELD CONSULTANTS | 113 | |
| 5.3 GOVERNMENT-FURNISHED PROPERTY (GFP) | 113 | |
| 5.4 PROPERTY ACCOUNTABILITY | 113 | |
| 5.5 GOVERNMENT-FURNISHED INFORMATION (GFI) | 114 | |
| 5.6 INFORMATION ASSURANCE | 114 | |
| 5.7 SECURITY REQUIREMENTS AND SECURITY CLEARANCES | 114 | |
| 5.8 FACILITY CLEARANCE (FCL) | 115 | |
| 5.9 CYBER-SUPPLY CHAIN RISK ASSESSMENT | 115 | |
| 5.10 ORGANIZATIONAL CONFLICT OF INTEREST AND NON-DISCLOSURE REQUIREMENTS | 115 | |
| 5.10.1 ORGANIZATIONAL CONFLICT OF INTEREST (OCI) | 115 | |
| 5.10.2 NON-DISCLOSURE REQUIREMENTS | 116 | |
| 5.10.3 SECTION 508 COMPLIANCE | 116 | |
| 5.11 TRAVEL | 117 | |
| 5.11.1 TRAVEL REGULATIONS | 117 | |
| 5.11.2 TRAVEL AUTHORIZATION REQUESTS (TAR) | 117 | |
| 5.11.3 PASSPORTS, VISAS, AND CUSTOMS | 118 | |
| 5.12 OTHER DIRECT COSTS (ODCs) | 118 | |
| 5.13 | COMMERCIAL SUPPLIER AGREEMENTS | 118 |
| 5.14 PRESS/NEWS RELEASE | 119 | |
| 5.15 INTELLECTUAL PROPERTY RIGHTS | 119 | |
| 5.16 CONTRACTOR IDENTIFICATION | 119 | |
| 5.17 COMMON ACCESS CARD (CAC) | 119 | |
| 5.18 ELECTRONIC CASE MANAGEMENT SYSTEM (eCMS) | 119 | |
| 5.18.1 eCMS REQUIREMENTS | 120 | |
| 5.18.2 eCMS DOCUMENTATION | 121 | |
| 5.19 PLACE OF INSPECTION AND ACCEPTANCE | 122 | |
| 5.20 SCOPE OF INSPECTION | 122 | |
| 5.21 BASIS OF ACCEPTANCE | 122 | |
| 5.21.1 ACCEPTANCE OF IT DEVELOPMENT REQUIREMENTS | 123 | |
| 5.22 DELIVERABLES | 123 | |
| 5.23 WRITTEN ACCEPTANCE/REJECTION BY THE GOVERNMENT | 123 | |
| 5.24 NON-CONFORMING PRODUCTS OR SERVICES | 123 | |
| 5.25 PERIOD OF PERFORMANCE | 123 | |
| 5.26 PLACE OF PERFORMANCE | 124 | |
| 5.27 CONTRACT SCHEDULE AND MILESTONE DATES | 124 | |
| 5.28 DELIVERABLES MEDIA | 129 | |
| 5.29 PLACE(S) OF DELIVERY | 129 | |
| 5.30 NOTICE REGARDING LATE DELIVERY/ PROBLEM NOTIFICATION REPORT (PNR) | 129 | |
| 5.31 CONTRACTING OFFICER’S REPRESENTATIVE (COR) | 129 | |
| 5.31.1 CONTRACT ADMINISTRATION | 129 | |
| 5.32 INVOICE SUBMISSION | 131 | |
| 5.33 INVOICE REQUIREMENTS | 131 | |
| 5.33.1 TIME-AND-MATERIAL (T&M) AND LABOR-HOUR (LH) CLINs (for LABOR) | 132 | |
| 5.33.2 FIRM-FIXED-PRICE (FFP) and FIRM-FIXED-UNIT-PRICE (FFUP) CLINs | 132 | |
| 5.33.3 T&M OTHER DIRECT COSTS (ODCs) | 133 | |
| 5.33.4 OCONUS AND LONG-DISTANCE CONUS TRAVEL | 133 | |
| ATTACHMENTS | 135 | |
| SOLICITATION PROVISIONS | 137 | |
| FAR 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services (SEP 2023) | 137 | |
| ADDENDUM TO 52.212-1 Instructions to Offerors—Commercial Products and | 140 | |
| 52.212-3 Offeror Representations and Certifications—Commercial Products and Commercial Services (SEP 2023) | 140 | |
| FAR 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021) | 156 | |
| FAR 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES- REPRESENTATION (OCT 2020) | 158 | |
| FAR 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998) | 159 | |
| 5.34 RESERVED | 160 | |
| 5.35 SOLICITATION PROVISIONS PROVIDED IN FULL TEXT | 160 | |
| DFARS 252.239-7009 REPRESENTATION OF USE OF CLOUD COMPUTING (SEP 2015) | 160 | |
| 6.0 GENERAL INSTRUCTIONS | 162 | |
| 6.1 GENERAL INFORMATION | 162 | |
| 6.1.1 AVAILABILITY OF EQUIPMENT AND SOFTWARE | 163 | |
| 6.1.2 CONTRACTOR SUPPORT DURING TECHNICAL EVALUATION | 163 | |
| 6.2 SUBMISSION OF OFFERS | 163 | |
| 6.2.1 SUBMISSION OF THE WRITTEN PRICE PROPOSAL (PART I) | 164 | |
| 6.2.1.1 WRITTEN PRICE PROPOSAL (PART I) | 164 | |
| 6.3 SUBMISSION OF THE WRITTEN TECHNICAL PROPOSAL (PART II) | 167 | |
| 6.3.1 PROGRAM STAFFING PLAN (PSP) | 168 | |
| 6.3.2 PROGRAM STAFFING RATIONALE | 169 | |
| 6.3.3 KEY PERSONNEL QUALIFICATION MATRIX (KPQM) | 169 | |
| 6.3.4 DRAFT TRANSITION-IN PLAN | 169 | |
| 6.3.5 TECHNICAL ASSUMPTIONS | 169 | |
| 6.3.6 PAST PERFORMANCE | 169 | |
| 6.3.7 SERVICE LEVEL AGREEMENTS (SLAs) AND PERFORMANCE METRICS | 171 | |
| 6.3.8 SYSTEM SECURITY PLAN (SSP), PLAN OF ACTION AND MILESTONES (POA&M), SUPPLIER PERFORMANCE RISK SYSTEM (SPRS) | 171 | |
| 6.3.9 RECORDED VIDEO TECHNICAL PROPOSAL PRESENTATION SLIDES | 171 | |
| 6.4 SUBMISSION OF THE RECORDED VIDEO TECHNICAL PROPOSAL PRESENTATION (PART III) | 171 | |
| 6.4.1 RECORDED VIDEO TECHNICAL PROPOSAL PRESENTATION PARTICIPATION AND CONSTRAINTS | 171 | |
| 6.4.2 RECORDED VIDEO TECHNICAL PROPOSAL PRESENTATION MEDIA | 172 | |
| 6.4.3 TECHNICAL PROPOSAL VIRTUAL ORAL Q&A SESSION | 172 | |
| 6.4.4 TECHNICAL PROPOSAL VIRTUAL ORAL Q&A SESSION SCHEDULING | 172 | |
| 6.4.5 TECHNICAL PROPOSAL VIRTUAL ORAL Q&A SESSION FORMAT | 173 | |
| 6.4.6 PROHIBITION OF ELECTRONIC RECORDING OF THE TECHNICAL PROPOSAL VIRTUAL ORAL Q&A SESSION | 173 | |
| 6.5 RECORDED VIDEO TECHNICAL PROPOSAL PRESENTATION TOPICS (PART III) | 173 | |
| 6.5.1 TECHNICAL AND MANAGEMENT APPROACH (TOPIC 1) | 174 | |
| 6.5.2 KEY PERSONNEL AND PROGRAM STAFFING (TOPIC 2) | 174 | |
| 6.6 SUBMISSION OF QUESTIONS | 175 | |
| 6.7 DELIVERY INSTRUCTIONS | 175 | |
| 7.0 METHOD OF AWARD | 176 | |
| 7.1 PASS/FAIL ELEMENTS | 176 | |
| 7.2 EXPLANATION FOR BASIS OF AWARD | 177 | |
| 7.3 PRICE PROPOSAL EVALUATION | 177 | |
| 7.4 ORGANIZATIONAL CONFLICT OF INTEREST (OCI) | 178 | |
| 7.5 PRICE ASSUMPTIONS | 178 | |
| 7.6 TECHNICAL EVALUATION FACTORS | 178 | |
| 7.6.1 FACTOR 1: TECHNICAL AND MANAGEMENT APPROACH | 179 | |
| 7.6.2 FACTOR 2: KEY PERSONNEL AND PROGRAM STAFFING | 179 | |
| 7.6.3 FACTOR 3: PAST PERFORMANCE | 180 | |
| 7.7 TECHNICAL ASSUMPTIONS | 181 |
1.1 CONTRACT TYPE
This contract is for hybrid contract with Firm-Fixed Price (FFP), Firm-Fixed Unit Price (FFUP), Time-and-Materials (T&M) and Labor-Hour (LH) Contract Line Item Numbers (CLINs).
a. The contractor shall perform the effort required by this contract on a FFP basis for:
1. Mandatory CLINs 0002, 1002, 2002, 3002, and 4002.
b. The contractor shall perform the effort required by this contract on a Firm-Fixed Unit Price (FFUP) basis for:
1. Mandatory CLINs 0004, 1004, 2004, 3004, and 4004.
2. Mandatory CLINs 0010, 1010, 2010, 3010, and 4010.
3. Mandatory CLINs 0011, 1011, 2011, 3011, and 4011.
4. Optional CLINs 0005, 1005, 2005, 3005, and 4005.
c. The contractor shall perform the effort required by this contract on a T&M basis for:
1. Mandatory Labor CLINs 0006a, 1006a, 2006a, 3006a, and 4006a.
2. Other Direct Costs (ODCs) CLINs 0006b, 1006b, 2006b, 3006b, and 4006b.
d. The contractor shall perform the effort required by this contract on a LH basis for
1. Mandatory Labor CLINs 0001, 1001, 2001, 3001, and 4001.
2. Mandatory Labor CLINs 0003, 1003, 2003, 3003, and 4003.
3. Mandatory Labor CLINs 0007, 1007, 2007, 3007, and 4007.
4. Mandatory Labor CLINs 0008, 1008, 2008, 3008, and 4008.
e. The contractor shall perform the effort required by this contract on a NTE basis for
1. Travel CLINs 0009, 1009, 2009, 3009, and 4009.
The work shall be performed in accordance with all Sections of this contract. An acronym listing to support this RFP is included in Attachment 45.
1.2 SERVICES AND PRICES
Long-distance travel is defined as travel over 50 miles from a defined duty station. Local travel will not be reimbursed.
The following abbreviations are used in this contract:
| CLIN | Contract Line Item Number FFP | Firm-Fixed-Price |
| FFUP | Firm-Fixed-Unit-Price | |
| LH | Labor-Hour | |
| NTE | Not-to-Exceed | |
| OCONUS | Outside the Continental United States ODC | Other Direct Cost |
| QTY | Quantity | |
| T&M | Time-and-Materials |
CONTINUATION SHEET, BLOCKS 19-20, SCHEDULE OF SUPPLIES/SERVICES
1.2.1 BASE PERIOD:
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 0001 |
| Program Management (Task 1) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
General and Operations Managers
*See Note
Executive Secretaries and Executive Administrative Assistants
*See Note
Quality Control Systems Managers
*See Note
Information Technology Project Managers
*See Note
Information Security Analysts
*See Note
Training and Development Managers
*See Note
Human Resources Manager
*See Note
Quality Control Systems Managers
*See Note
Business Intelligence Analysts
*See Note
Clinical Research Coordinators
*See Note
Business Operations Specialists, All Other
*See Note
Healthcare Social Workers
*See Note
Editors
*See Note
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
MANDATORY FFP CLIN
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 0002 |
| Contact Center Operations and Support (Task 2) (Excluding Section 4.2.1.11(Program Study and Evaluation Support)) |
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes. However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 3 price, 6 months of its Tier 4 price, and 2 months of its Tier 5 price.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 0003 |
| IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
MANDATORY FFUP CLIN
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 0004 |
| Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 221,150 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 0004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 0004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 0004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 0004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 0004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
| 0004F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 40,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
OPTIONAL FFUP CLIN
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 0005 |
| Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 13,020 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 0005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 0005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 0005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 0005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 0005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
| 0005F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 2,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
MANDATORY T&M CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 0006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 0006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 0006B |
| Strategic Outreach ODCs (T&M) Including Indirect Handling Rate $______** |
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 0007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 0008 |
| Program Study and Evaluation Support Labor (Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
MANDATORY TRAVEL
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 0009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
| 0010 |
| Section 4.3.3 Childcare Support |
| 12,000 |
| Each |
| Description |
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Tier 3 |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 0011 |
| Resiliency Applications |
| 11,200 |
| Registrations/ Session |
| $ |
| Description |
| # of Registrations/ Session per Year |
| Unit Price |
| Extended Price |
| 0011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 0011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 0011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 0011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed. In accordance with RFP section 4.3.2, the offeror may propose brand name or equal applications, but quantities in the table shall not change.
TOTAL BASE PERIOD CLINs: $
1.2.2 FIRST OPTION PERIOD
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 1001 |
| Program Management (Task 1) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
General and Operations Managers
*See Note
Executive Secretaries and Executive Administrative Assistants
*See Note
Quality Control Systems Managers
*See Note
Information Technology Project Managers
*See Note
Information Security Analysts
*See Note
Training and Development Managers
*See Note
Human Resources Manager
*See Note
Quality Control Systems Managers
*See Note
Business Intelligence Analysts
*See Note
Clinical Research Coordinators
*See Note
Business Operations Specialists, All Other
*See Note
Healthcare Social Workers
*See Note
Editors
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 1002 |
| Contact Center Operations and Support (Task 2) (Excluding Section 4.2.1.11(Program Study and Evaluation Support)) |
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
| Tier 7 |
| Monthly Contact Volume between 150,001- 160,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes. However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 4 price, 6 months of its Tier 5 price, and 2 months of its Tier 6 price.
| CLIN |
| Description |
| Total NTE Ceiling |
| 1003 |
| IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 1004 |
| Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 221,150 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 1004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 1004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 1004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 1004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 1004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
| 1004F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 40,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 1005 |
| Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 13,020 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 1005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 1005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 1005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 1005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 1005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
| 1005F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 2,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| Total NTE Ceiling |
| 1006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 1006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 1006B |
| Strategic Outreach ODCs (T&M) Including Indirect Handling Rate $______** |
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 1007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 1008 |
| Program Study and Evaluation Support Labor (Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 1009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
| 1010 |
| Section 4.3.3 Childcare Support |
| 12,000 |
| Each |
| Description |
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Tier 3 |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 1011 |
| Resiliency Applications |
| 11,200 |
| Registrations/ Session |
| $ |
| Description |
| # of Registrations/ Session per Year |
| Unit Price |
| Extended Price |
| 1011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 1011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 1011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 1011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed. In accordance with RFP section 4.3.2, the offeror may propose brand name or equal applications, but quantities in the table shall not change.
TOTAL FIRST OPTION PERIOD CLINs: $
1.2.3 SECOND OPTION PERIOD LH CLIN
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 2001 |
| Program Management (Task 1) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
General and Operations Managers
*See Note
Executive Secretaries and Executive Administrative Assistants
*See Note
Quality Control Systems Managers
*See Note
Information Technology Project Managers
*See Note
Information Security Analysts
*See Note
Training and Development Managers
*See Note
Human Resources Manager
*See Note
Quality Control Systems Managers
*See Note
Business Intelligence Analysts
*See Note
Clinical Research Coordinators
*See Note
Business Operations Specialists, All Other
*See Note
Healthcare Social Workers
*See Note
Editors
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 2002 |
| Contact Center Operations and Support (Task 2) (Excluding Section 4.2.1.11(Program Study and Evaluation Support)) |
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
| Tier 7 |
| Monthly Contact Volume between 150,001- 160,000 contacts |
| $ |
| Tier 8 |
| Monthly Contact Volume between 160,001- 170,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes. However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 5 price, 6 months of its Tier 6 price, and 2 months of its Tier 7 price.
| CLIN |
| Description |
| Total NTE Ceiling |
| 2003 |
| IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 2004 |
| Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 221,150 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 2004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 2004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 2004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 2004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 2004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
| 2004F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 40,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 2005 |
| Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 13,020 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 2005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 2005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 2005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 2005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 2005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
| 2005F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 2,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| Total NTE Ceiling |
| 2006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 2006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 2006B |
| Strategic Outreach ODCs (T&M) Including Indirect Handling Rate $______** |
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 2007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 2008 |
| Program Study and Evaluation Support Labor (Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 2009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
| 2010 |
| Section 4.3.3 Childcare Support |
| 12,000 |
| Each |
| Description |
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Tier 3 |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 2011 |
| Resiliency Applications |
| 11,200 |
| Registrations/ Session |
| $ |
| Description |
| # of Registrations/ Session per Year |
| Unit Price |
| Extended Price |
| 2011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 2011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 2011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 2011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed. In accordance with RFP section 4.3.2, the offeror may propose brand name or equal applications, but quantities in the table shall not change.
TOTAL SECOND OPTION PERIOD CLINs: $
1.2.4 THIRD OPTION PERIOD LH CLIN
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 3001 |
| Program Management (Task 1) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
General and Operations Managers
*See Note
Executive Secretaries and Executive Administrative Assistants
*See Note
Quality Control Systems Managers
*See Note
Information Technology Project Managers
*See Note
Information Security Analysts
*See Note
Training and Development Managers
*See Note
Human Resources Manager
*See Note
Quality Control Systems Managers
*See Note
Business Intelligence Analysts
*See Note
Clinical Research Coordinators
*See Note
Business Operations Specialists, All Other
*See Note
Healthcare Social Workers
*See Note
Editors
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 3002 |
| Contact Center Operations and Support (Task 2) (Excluding Section 4.2.1.11(Program Study and Evaluation Support)) |
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
| Tier 7 |
| Monthly Contact Volume between 150,001- 160,000 contacts |
| $ |
| Tier 8 |
| Monthly Contact Volume between 160,001- 170,000 contacts |
| $ |
| Tier 9 |
| Monthly Contact Volume between 170,001- 180,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes. However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 6 price, 6 months of its Tier 7 price, and 2 months of its Tier 8 price.
| CLIN |
| Description |
| Total NTE Ceiling |
| 3003 |
| IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 3004 |
| Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 221,150 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 3004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 3004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 3004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 3004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 3004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
| 3004F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 40,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 3005 |
| Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 13,020 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 3005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 3005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 3005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 3005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 3005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
| 3005F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 2,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| Total NTE Ceiling |
| 3006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 3006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 3006B |
| Strategic Outreach ODCs (T&M) Including Indirect Handling Rate $______** |
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 3007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 3008 |
| Program Study and Evaluation Support Labor (Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 3009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
| 3010 |
| Section 4.3.3 Childcare Support |
| 12,000 |
| Each |
| Description |
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Tier 3 |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 3011 |
| Resiliency Applications |
| 11,200 |
| Registrations/ Session |
| $ |
| Description |
| # of Registrations/ Session per Year |
| Unit Price |
| Extended Price |
| 3011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 3011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 3011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 3011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed. In accordance with RFP section 4.3.2, the offeror may propose brand name or equal applications, but quantities in the table shall not change.
TOTAL THIRD OPTION PERIOD CLINs: $
1.2.5 FOURTH OPTION PERIOD LH CLIN
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 4001 |
| Program Management (Task 1) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
General and Operations Managers
*See Note
Executive Secretaries and Executive Administrative Assistants
*See Note
Quality Control Systems Managers
*See Note
Information Technology Project Managers
*See Note
Information Security Analysts
*See Note
Training and Development Managers
*See Note
Human Resources Manager
*See Note
Quality Control Systems Managers
*See Note
Business Intelligence Analysts
*See Note
Clinical Research Coordinators
*See Note
Business Operations Specialists, All Other
*See Note
Healthcare Social Workers
*See Note
Editors
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 4002 |
| Contact Center Operations and Support (Task 2) (Excluding Section 4.2.1.11(Program Study and Evaluation Support)) |
| Description |
| Monthly Price |
| Tier 1 |
| Monthly Contact Volume up to 100,000 contacts |
| $ |
| Tier 2 |
| Monthly Contact Volume between 100,001- 110,000 contacts |
| $ |
| Tier 3 |
| Monthly Contact Volume between 110,001- 120,000 contacts |
| $ |
| Tier 4 |
| Monthly Contact Volume between 120,001- 130,000 contacts |
| $ |
| Tier 5 |
| Monthly Contact Volume between 130,001- 140,000 contacts |
| $ |
| Tier 6 |
| Monthly Contact Volume between 140,001- 150,000 contacts |
| $ |
| Tier 7 |
| Monthly Contact Volume between 150,001- 160,000 contacts |
| $ |
| Tier 8 |
| Monthly Contact Volume between 160,001- 170,000 contacts |
| $ |
| Tier 9 |
| Monthly Contact Volume between 170,001- 180,000 contacts |
| $ |
| Tier 10 |
| Monthly Contact Volume between 180,001- 190,000 contacts |
| $ |
*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly contact volumes. However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 7 price, 6 months of its Tier 8 price, and 2 months of its Tier 9 price.
| CLIN |
| Description |
| Total NTE Ceiling |
| 4003 |
| IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Computer Systems Analysts
*See Note
Database Administrators
*See Note
Network and Computer Systems Administrators
*See Note
Telecommunications Engineering Specialists
*See Note
Software Quality Assurance Analysts and Testers
*See Note
Web Developers
*See Note
Business Intelligence Analysts
*See Note
Computer Systems Analysts
*See Note
Computer Network Architects
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 4004 |
| Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 221,150 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 4004A |
| Non-Medical Counseling: In-Person |
| 61,000 |
| $ |
| $ |
| 4004B |
| Non-Medical Counseling: Telephonic/Online |
| 114,000 |
| $ |
| $ |
| 4004C |
| Health and Wellness Coaching: Telephonic/Online |
| 6,000 |
| $ |
| $ |
| 4004D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 4004E |
| Financial Counseling: In-Person |
| 50 |
| $ |
| $ |
| 4004F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 40,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 4005 |
| Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8) |
| 13,020 |
| Sessions |
| $ |
| Description |
| # of Sessions Per Year |
| Session Price |
| Extended Price |
| 4005A |
| Non-Medical Counseling: In-Person |
| 10,000 |
| $ |
| $ |
| 4005B |
| Non-Medical Counseling: Telephonic/Online |
| 700 |
| $ |
| $ |
| 4005C |
| Health and Wellness Coaching: Telephonic/Online |
| 200 |
| $ |
| $ |
| 4005D |
| Group Health and Wellness Coaching: Telephonic/Online/In-Person |
| 100 |
| $ |
| $ |
| 4005E |
| Financial Counseling: In-Person |
| 20 |
| $ |
| $ |
| 4005F |
| Financial Counseling: Telephonic/Online (includes Tax Consultations) |
| 2,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.
| CLIN |
| Description |
| Total NTE Ceiling |
| 4006 |
| Strategic Outreach (Task 9) |
| $ |
| Labor |
| Hours |
| Labor Ceiling |
| 4006A |
| Strategic Outreach Labor |
*See Note
| Labor Category |
| Hours |
| Hourly Rate |
Web Developers
*See Note
Project Management Specialists
Non-Labor
Price
| 4006B |
| Strategic Outreach ODCs (T&M) Including Indirect Handling Rate $______** |
| NTE |
| $3,300,000 |
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
**Note: The offeror shall propose a fixed amount for indirect costs related to materials in accordance with FAR 52.212-4 Alt I paragraph (i)(1)(ii)(D)(2) to X006B.
LH CLIN
| CLIN |
| Description |
| Total NTE Ceiling |
| 4007 |
| Field Consultant Program (Task 10) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Project Management Specialists
*See Note
Meeting, Convention, and Event Planners
*See Note
General and Operations Manager
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| Total NTE Ceiling |
| 4008 |
| Program Study and Evaluation Support Labor (Section 4.2.1.11 Only) |
| $ |
| Total Hours |
| Total Labor Ceiling |
| Labor Category |
| Hours |
| Hourly Rate |
Business Process Supervisor
*See Note
Human Resources Managers
*See Note
Quality Control Systems Managers
*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.
| CLIN |
| Description |
| NTE |
| Total NTE Price |
| 4009 |
| Travel |
$315,000
| CLIN |
| Description |
| QTY |
| Unit |
Total Price
| 4010 |
| Section 4.3.3 Childcare Support |
| 12,000 |
| Each |
| Description |
| Unit Price |
| Total Maximum Price |
| Tier 1 |
| Subscriptions – First 3,000 Units |
| $ |
| $ |
| Tier 2 |
| Subscriptions – Next 3,000 Units |
| $ |
| $ |
| Tier 3 |
| Subscriptions – 6,001 and over (up to 12,000) Units |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.
| CLIN |
| Description |
| QTY |
| Unit |
| Total Price |
| 4011 |
| Resiliency Applications |
| 11,200 |
| Registrations/ Session |
| $ |
| Description |
| # of Registrations/ Session per Year |
| Unit Price |
| Extended Price |
| 4011A |
| Love Every Day Registrations |
| 6,500 |
| $ |
| $ |
| 4011B |
| Our Relationship Registrations |
| 1,200 |
| $ |
| $ |
| 4011C |
| Our Relationship Couples Coaching Sessions |
| 2,500 |
| $ |
| $ |
| 4011D |
| Other Resiliency Applications Registrations |
| 1,000 |
| $ |
| $ |
*Note: The offeror shall populate the entire table listed above. Qty estimates are based on historical information. The Government shall only reimburse the contractor for users registered or session completed. In accordance with RFP section 4.3.2, the offeror may propose brand name or equal applications, but quantities in the table shall not change.
TOTAL FOURTH OPTION PERIOD CLINs: $
GRAND TOTAL ALL CLINs: $
Pricing Note – All FFP and FFUP CLINs shall include all costs associated with meeting the requirements of the tasks associated with the CLINs described in the RFP. This includes all Labor and Non-Labor costs required to complete the tasks.
1.3 SUPPLIES OR SERVICES AND PRICING TABLE
1.3.1 TIME-AND-MATERIALS (T&M)/LABOR-HOUR (LH) LABOR MIX AND LEVEL OF EFFORT
The labor mix and level of effort specified in the contractor’s proposal and incorporated into this contract are for estimation purposes. The contractor may reallocate, with prior written approval of the AAS COR, the number of hours by labor category, within each labor CLIN as needed to effectively manage the project, provided the total funded labor cost and total hours are not exceeded.
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