Full Maintenance Statement of Work Solicitaion 47PH0220R0002 Amendment PA01.pdf

Solicitation 47PH0220R0002 Fayetteville and Fort Smith, AR Operations and Maintenance and Related Services

June 1, 2020

Region 7 Full Maintenance Statement of Work

Adapted from the

National Custodial Specification and the

National Operations & Maintenance Specification

SOLICITATION NUMBER: 47PH0220R0002

SERVICE: OPERATIONS & MAINTENANCE (O&M) AND FULL MAINTENANCE

SERVICES

LOCATION(S):

John Paul Hammerschmidt Federal Building and Courthouse (GSA Bldg. No.

AR0084ZZ) located at 35 E. Mountain St., Fayetteville, AR 72701 (Full Maintenance)

Judge Isaac C. Parker Federal Building and Courthouse (GSA Bldg. No.

AR0021ZZ) located at 30 S. 6th St., Fort Smith, AR 72901 (Operations & Maintenance only)

PERIOD OF PERFORMANCE: 10/01/2020 – 04/30/2021 Seven-Month Base Period, with Four One-Year Option Periods, or at the option of the Government at the time of award, Seven Month Base Period, with Nine One-Year Option Periods

SOLICITATION ISSUE DATE: 06/01/2020

OFFER RECEIPT DATE/TIME: 06/26/2020 at 5:00 p.m. CDT

TABLE OF CONTENTS

SECTION A – SOLICITATION

A.1 Standard Forms

SECTION B – SERVICES, ORDERING AND PRICES

B.1 Description of Services

B.2 Pricing of Services

B.3 Contractor Staffing Declaration

B.4 Wage Adjustment

B.5 Addition/Removal of Buildings

B.6 Addition/Removal of Staffing

SECTION C1 – DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 General

C.1.1 Scope of Work

C.1.1.1 Discrepancy in the Specifications

C.1.2 Personnel

C.1.2.1 Contractor Key Personnel

C.1.2.2 Authority

C.1.2.3 Communication Equipment

C.1.2.3.1 CIO 2100 IT Security Policy

C.1.2.4 Language

C.1.2.5 Employee Suitability

C.1.2.6 Employee Technical Qualificatio ns

C.1.2.7 Certifications

C.1.2.7.1 Qualifications of Fire Alarm System Technicians

C.1.2.7.2 Qualifications of Water-Based Fire Suppression System Technicians

C.1.2.7.3 Qualifications of Technicians

C.1.2.7.4 Qualifications for Electrical Technician

C.1.2.7.5 Qualifications for BAS Technician

C.1.2.7.6 Submission of Resumes for New Employees

C.1.2.8 Employee Training

C.1.2.8.1 Asbestos Awareness Training

C.1.2.8.2 Re-Tuning Training

C.1.2.8.3 Education Requirements and Certifications

C.1.2.8.4 NCMMS Training

C.1.2.8.5 Lead Awareness Training

C.1.2.9 Appearance

C.1.2.10 Standards of Conduct

C.1.2.11 Recording Presence

C.1.2.12 Personal Identity Verification Requirements

C.1.2.13 Credentials and Identification

C.1.2.14 Escorting – RESERVE D

C.1.3 Quality Control Program

C.1.3.1 Quality Control Plan

C.1.3.2 Quality Control Plan Contents

C.1.3.2.1 Inspection Program

C.1.3.2.2 Methods

C.1.4 Quality Assurance

C.1.4.1 Contracting Officer’s Representative (COR)

C.1.4.2 Government Monitoring

C.1.4.3 Performance Evaluations

C.1.5 Physical Security

C.1.5.1 Key Control

C.1.5.2 Lock Combinations

C.1.6 Safeguarding Sensitive Data and Information Technology Resources

C.1.6.1 General

C.1.6.2 Safeguarding and Dissemination of Controlled UnclassifiedInformation

C.1.6.2.1 General

C.1.6.2.2 Marking CUI

C.1.6.2.3 Authorized Recipients

C.1.6.2.4 Dissemination of CUI Building Information

C.1.6.2.4.1 By Electronic Transmission

C.1.6.2.4.2 By Non-electronic Form or on Portable Electronic Data Storage Devices

C.1.6.2.4.2.1 By Mail

C.1.6.2.4.2.2 In Person

C.1.6.2.5 Record Keeping

C.1.6.2.6 Safeguarding CUI Documents

C.1.6.2.7 Destroying CUI Building Information

C.1.6.2.8 Notice of Disposal

C.1.6.2.9 Incidents

C.1.6.2.10 Subcontracts

C.1.7 Hours of Operation

C.1.7.1 Normal Working Hours

C.1.7.2 Core Coverage Hours

C.1.7.3 Recognized Holidays

C.1.7.4 Extended Operating Hours

C.1.7.5 Building Access

C.1.8 Conservation of Utilities

C.1.9 Use of NCMMS

C.1.9.1 General

C.1.9.2 Operations

C.1.9.3 Reporting

C.1.10 Documentation and Records

C.1.11 Ordinances, Taxes, Permits, and Licenses

C.1.12 Other Contractors

C.1.13 Government Forms

C.1.14 Contractor Maintenance Performance Plans

SECTION C2 – DEFINITIONS

C.2.1 Above-Standard Services

C.2.2 Acceptance

C.2.3 Additional Services

C.2.4 Advanced Meters

C.2.5 Advanced Metering Systems

C.2.6 Annual Child Care Facility Survey – RESERVED

C.2.7 Architectural and Structural

C.2.8 Basis Services

C.2.9 Building

C.2.10 Building Automation Systems (BAS)

C.2.11 Building Operation Plan

C.2.12 Consumable Parts

C.2.13 Contracting Officer (CO)

C.2.14 Contracting Officer’s Representative (COR)

C.2.15 Contractor

C.2.16 Core Coverage Hours

C.2.17 Corrective Maintenance

C.2.18 Custodial

C.2.19 Custodial Service Calls

C.2.20 Demand Response Program

C.2.21 Emergency Callback

C.2.22 Environmentally Sustainable Products and Services

C.2.23 Exterior

C.2.24 Federal Holidays

C.2.25 Fire Protection and Life Safety Systems

C.2.26 Green Procurement Compilation (GPC)

C.2.27 Green Cleaning

C.2.28 GSAlink

C.2.29 Guiding Principles for Sustainable Existing Buildings

C.2.30 Indefinite Quantity

C.2.31 Initial Deficiency Report

C.2.32 Key Sustainable Product (KSP) Standards

C.2.33 LEED-EB

C.2.34 Miscellaneous Work

C.2.35 Modification of Contract

C.2.36 National Computerized Maintenance Management System (NCMMS)

C.2.37 Non-Reimbursable Repairs

C.2.38 Normal Working Hours

C.2.39 Occupant Emergency Plan (OEP)

C.2.40 Ongoing Commissioning

C.2.41 Open Protocol Systems

C.2.42 Operations

C.2.43 Ordering Official

C.2.44 Overtime Utilities

C.2.45 Partnering

C.2.46 Performance Based Service Contracting

C.2.47 Performance Based Work Statement (PBWS)

C.2.48 Predictive Maintenance

C.2.49 Preventive Maintenance

C.2.50 Product Preference

C.2.51 Quality Assurance Surveillance Plan (QASP)

C.2.52 Quality Control Plan

C.2.53 Rapid Building Assessment Program

C.2.54 Repair

C.2.55 Reimbursable Repair

C.2.56 Source America (formerly NISH) – RESERVED

C.2.57 AbilityOne Commission – RESERVED

C.2.58 Commission For Purchase For People Who Are Bind OR Serverly Disabled – RESERVED

C.2.59 Standard Services

C.2.60 Stewardship

C.2.61 Vertical Transportation System

C.2.62 Watch

C.2.63 Work Order

SECTION C3 – GOVERNMENT-FURNISHED PROPERTY

C.3.0 General

C.3.1 Electric Power

C.3.2 Water Source

C.3.3 Contractor Officer Space and Furnishings

C.3.4 Storage Space

C.3.5 Network Equipment and Computer Hardware

C.3.6 Custodial Closets

C.3.7 Supervisor’s Office

C.3.8 Heating and Air Conditioning

SECTION C4 – CONTRACTOR-FURNISHED PROPERTY SUPPLIES/MATERIALS/EQUIPMENT

C.4.0 General

SECTION C5 – OPERATIONS-SPECIFIC REQUIREMENTS

C.5.0 General

C.5.1 Tenant Equipment

C.5.1.1 Tenant Furniture

C.5.1.2 Building Operating Plan

C.5.2 Building Operating Plan

C.5.2.1 Components of the Building Operation Plan

C.5.3 Equipment Inventory

C.5.3.1 General

C.5.3.2 Operations

C.5.3.3 Reporting

C.5.4 Safety Management

C.5.4.1 General

C.5.4.2 Workplace Safety and Health Program

C.5.4.2.1 Reporting

C.5.4.3. Scheduling and Record Keeping

C.5.4.3.1 Reporting

C.5.4.4 Fall Protection

C.5.4.5 Powered Platforms

C.5.4.6 Lock Out/Tag Out

C.5.4.7 Confined Spaces

C.5.4.8 Facility Hazards and Accidents

C.5.4.8.1 Hazards

C.5.4.8.2 Accidents

C.5.4.9 Disruptive or Hazardous Equipment

C.5.4.9.1 Tools

C.5.4.9.2 Hooks, Cranes, Hoists Chains, and Slings

C.5.4.10 Scheduled Disruption to Utilities, Lighting, Fire Protection & Life Safety Systems, or Space Conditioning

C.5.4.11 Safety Data Sheets and Hazard Communication Plan

C.5.4.11.1 Safety Data Sheets

C.5.4.11.2 Hazard Communication Plan

C.5.4.12 Labeling and Signage

C.5.4.13 Emergency Shutdown Instructions

C.5.4.14 Electrical Safety

C.5.4.15 Labeling of Electrical Circuits and Panels

C.5.5 Environmental Management

C.5.5.1 General

C.5.5.2 Refrigerants

C.5.5.2.1 Operations

C.5.5.2.2 Maintenance (Refrigerant Recycling, Reclamation, and Disposal)

C.5.5.2.3 Testing/Inspections

C.5.5.2.4 Reporting

C.5.5.3 Local Air Quality Management Operating Permits

C.5.5.4 Stationary Engines

C.5.5.5 Fuel Storage Tank Management

C.5.5.6 Solid Waste

C.5.5.7 Polychlorinated Biphenyl (PCB) Control

C.5.5.8 Asbestos Management

C.5.5.9 Disposition of Hazardous Waste

C.5.5.10 Backflow Prevention Devices

C.5.5.11 Potable Water Systems

C.5.5.12 Reporting

C.5.6 Energy and Water Efficiency

C.5.6.1 General

C.5.6.2 Operations

C.5.6.3 Reporting

C.5.7 Advanced Metering Systems

C.5.7.1 General

C.5.7.2 Operations

C.5.7.3 Maintenance

C.5.7.4 Reporting

C.5.8 Building Automation Systems and IT Controls

C.5.8.1 General

C.5.8.2 Operations

C.5.8.2.1 GSA-hosted Systems Requirements

C.5.8.2.2 Excepted Systems Requirements (not hosted on GSA’s system infrastructure)

C.5.8.3 Maintenance

C.5.8.3.1 BAS Control Systems and Upgrades

C.5.8.3.2 BAS Alarms

C.5.8.4 Testing/Inspecting

C.5.8.5 Reporting

C.5.8.6 Smart Building Technology

C.5.9 Fire Protection and Life Safety Equipment and Systems

C.5.9.1 General

C.5.9.2 Fire Alarm System Services and Emergency Communication Systems

C.5.9.3 Water-Based Fire Protection Systems

C.5.9.4 Fire-rated Door Assemblies

C.5.9.5 Fire Damper and Combination Fire/Smoke Dampers

C.5.9.6 Smoke Doors Assemblies

C.5.9.7 Smoke Dampers

C.5.9.8 Portable Fire Extinguishers

C.5.9.9 Non-Water-Based Fire Extinguishing Systems

C.5.9.10 Smoke Control Systems

C.5.9.11 Emergency and Standby Power Systems

C.5.9.12 Emergency Lighting Systems and Exit Systems

C.5.9.13 Fire Resistance Rated Construction

C.5.9.14 Lighting Protection Systems

C.5.9.15 Chemical Sensors

C.5.10 Tours

C.5.10.1 General

C.5.10.2 Proactive Facility Tours

C.5.10.3 Minimum Tour Frequencies

C.5.10.4 Monitoring of Central Plant Equipment

C.5.10.5 Operating Logs and Tour Check Sheets

C.5.10.6 Reporting

C.5.11 Repairs

C.5.11.1 General

C.5.11.2 Operations

C.5.11.2.1 Non Reimbursable Repairs

C.5.11.2.2 Partially Reimbursable Repairs

C.5.11.2.3 Fully Reimbursable Repairs

C.5.11.3 Warranties

C.5.11.4 Third-Party Contractors

C.5.12 Work Orders

C.5.12.1 General

C.5.12.2 Operations

C.5.12.2.1 Emergency Work Order

C.5.12.2.2 Emergency Call Back (Beyond Core Coverage Hours)

C.5.12.2.3 Urgent Work Order Response

C.5.12.2.4 Routine Work Order Response

C.5.12.3 Data Maintenance

C.5.12.4 Reporting

C.5.13 Additional Services Indefinite Quantity Provisions

C.5.13.1 General

C.5.13.2 Price Proposal for Additional Services Work Request

C.5.13.2.1 Parts and Materials

C.5.13.2.2 Labor

C.5.13.3 Additional (Non-Pricing Scheduled) Subcontractors

C.5.13.4 Indirect Costs (Markup) – RESERVED

C.5.13.5 Proposal Review

C.5.13.6 Additional Services Work Request (ASWR) Ordering and Invoicing

C.5.13.7 Cost Documentation

C.5.13.8 Construction Services

C.5.14 Building Management and Support Services

C.5.14.1 General

C.5.14.2 Miscellaneous Work

C.5.14.3 Review of Design Documents

C.5.14.3.1 Reporting

C.5.14.4 Inspections Assistance for Space Build Outs

C.5.14.5 Flag Procedures

C.5.14.5 Overtime Utilities

C.5.15 Monthly Progress Report

C.5.15.1 General

C.5.16 Reference Library

C.5.16.1 General

SECTION C6 – MAINTENANCE SPECIFIC REQUIREMENTS

C.6.0 General

C.6.1 Maintenance Standard

C.6.2 Boiler Systems

C.6.2.1 General

C.6.2.2 Operation

C.6.2.3 Boiler Maintenance

C.6.2.4 Testing and Inspecting

C.6.2.5 Reporting

C.6.3 Air Distribution Equipment

C.6.3.1 General

C.6.3.2 Operation

C.6.3.3 Maintenance

C.6.3.4 Replacement of Air Filters

C.6.3.5 Testing and Inspecting

C.6.3.6 Reporting

C.6.4 Chiller Systems

C.6.4.1 General

C.6.4.2 Operation

C.6.4.3 Maintenance

C.6.4.4 Testing and Inspecting

C.6.4.5 Reporting

C.6.5 Cooling Towers

C.6.5.1 General

C.6.5.2 Operation

C.6.5.3 Maintenance

C.6.5.4 Testing

C.6.5.5 Reporting

C.6.6 HVAC Water Management

C.6.6.1 General

C.6.6.2 HVAC Water Management Plan

C.6.6.3 Operation

C.6.6.4 Maintenance

C.6.6.5 Testing and Inspecting

C.6.6.6 Reporting

C.6.6.7 Chemical Free Water Treatment System

C.6.7 Domestic Plumbing Systems

C.6.7.1 General

C.6.8 Lighting Systems

C.6.8.1 General

C.6.8.2 Operation

C.6.8.3 Maintenance

C.6.8.4 Testing and Inspecting

C.6.9 Electrical Switchgear and Switchboards

C.6.10 Emergency Power Equipment – RESERVED

C.6.11 Oil Analysis and Oil Changes – RESERVED

C.6.12 Vertical Transportation Systems

C.6.12.1 Elevator Associated Equipment Maintenance

C.6.13 Architectural and Structural Systems

C.6.13.1 General

C.6.13.2 Replacement Items and Painting

C.6.13.3 Machinery Rooms

C.6.13.4 Historic Buildings

C.6.13.5 Architectural Woodwork

C.6.13.6 Directories

C.6.13.7 Roofs

C.6.13.8 Roof Anchorages – RESERVED

C.6.14 Perimeter Access Control Systems (Security fixtures)

C.6.14.1 General

C.6.15 Child Care Center – RESERVED

SECTION C7 – ADMINISTRATIVE INSTRUCTIONS

C.7.0 Initial Inspection

C.7.1 Existing Deficiency Inspection / Initial Deficiency Report

C.7.2 Startup Phase (New or Modernized Facility)

C.7.2.1 Transition Phase Schedule

C.7.3 Phase-out Transition Period

C.7.4 Contract Closeout Examination and Withholding of Final Payment

SECTION C8 – PUBLICATIONS AND CITED STANDARDS

C.8.0 Publications

SECTION C9 – CUSTODIAL AND RELATED SERVICES

C.9.1 General

C.9.2 Contractor Shall

C.9.2.1 Cleaning Hours

C.9.2.2 Building Information Data Sheet Estimates

C.9.3 Qualifications of Personnel

C.9.3.1 Qualifications of Contractor Personnel

C.9.4 Green Cleaning

C.9.4.1 Sustainable Purchasing

C.9.4.2 Sustainable Product Standards

C.9.4.3 Proof of Purchase – RESERVED

C.9.4.4 Green Cleaning Plan

C.9.5 Standard Services

C.9.5.1 Interior Services

C.9.5.1.1 Performance Standards

C.9.5.1.2 Floor Care

C.9.5.1.3 Carpets and Rugs

C.9.5.1.4 Floor Mats and Runners

C.9.5.1.5 Restrooms, Shower Rooms, Locker Rooms, and Holding Cells

C.9.5.1.6 Blood Borne Pathogens

C.9.5.1.7 Dispensers (in areas other than toilet rooms) and Drinking Fountains

C.9.5.1.8 Interior Surfaces

C.9.5.1.9 Walls

C.9.5.1.10 High Cleaning ( 6 to 10 feet) RESERVED – LEVEL DOES NOT APPLY

C.9.5.1.11 Dusting

C.9.5.1.12 Trash and Wastebaskets

C.9.5.1.13 Recyclables

C.9.5.1.14 Elevators and Stairways

C.9.5.1.15 Interior Plate Glass

C.9.5.1.16 Spot Cleaning of Interior Surfaces and Windows

C.9.5.1.17 Blinds and Coverings (Not Including Drapes, Curtains, Unique Coverings)

C.9.5.1.18 Fine Arts Collection (Interior) – RESERVED

C.9.5.1.19 Policing Inside Areas

C.9.5.1.20 Interior and Atrium Plants – RESERVED

C.9.5.1.21 Public Concessions Areas

C.9.5.1.22 Postal Space – RESERVED

C.9.5.1.23 Fitness Centers, Heath Units, and Laboratories

C.9.5.2 Exterior Services

C.9.5.2.1 Performance Standards

C.9.5.2.2 Exterior Plate Glass

C.9.5.2.3 Window Washing (Exterior Surfaces of Windows)

C.9.5.2.4 Canopies, Sally Ports, and Overhangs

C.9.5.2.5 Hard Surface Areas

C.9.5.2.6 Ash Receptacles and Trash Containers

C.9.5.2.7 Exterior Surfaces (Signs, Tables, etc.)

C.9.5.2.8 Graffiti Removal

C.9.5.2.9 Excrement Removal (Human, Bird and Animal)

C.9.5.2.10 Policing Outside Areas

C.9.5.2.11 Cleaning Incinerators – RESERVED

C.9.5.2.12 Fine Arts Collection (Exterior) – RESERVED

C.9.5.3 Snow and Ice Removal (ONLY APPLICABLE TO FAYETTEVILLE LOCATION)

C.9.5.4 Grounds Maintenance

C.9.5.4.1 Landscape Erosion Management

C.9.5.4.2 Grounds Maintenance Services

C.9.5.4.3 Composting

C.9.5.4.4 Trees and Shrubs

C.9.5.4.5 Mulching

C.9.5.4.6 Mowing and Edging

C.9.5.4.7 Leaf Removal

C.9.5.4.8 Over seeding, Dethatching and Plugging

C.9.5.4.9 Fertilization

C.9.5.4.10 Flowerbeds and Planted Areas

C.9.5.4.11 Plant Replacements

C.9.5.4.12 Soil and Ground Covers

C.9.5.4.13 Unimproved Grounds – RESERVED

C.9.5.4.14 Fence Lines

C.9.5.4.15 Weeds

C.9.5.4.16 Irrigation System Walk-Through

C.9.5.4.17 Watering

C.9.5.4.18 Adjust, Clean and Set Automatic Controllers Irrigation System Settings

C.9.5.4.19 Integrated Pest Management Plan (IPM)

C.9.6 Above Standard Services

C.9.6.1 Carpet Extraction (Private Areas)

C.9.6.2 Carpets and Rugs (Private Areas)

C.9.6.3 Window Washing (Exterior Surfaces of Windows)

C.9.6.4 Washing Blinds and Coverings (Not including Drapes, Curtains, Unique Coverings)

C.9.6.5 Tree Thinning

C.9.6.6 Snow and Ice Removal for Areas Requiring Heavy Equipment

C.9.6.7 High Cleaning (6 to 10 feet) – RESERVED – LEVEL DOES NOT APPLY

C.9.7 Custodial Service Calls

C.9.8 Communication Plan

C.9.9 Protection and Damage

C.9.10 Solid Waste/Trash/Recycling Management

C.9.10.1 Solid Waste/Trash Audits

C.9.10.1.1 Extent of Work

C.9.10.1.2 Solid Waste/Trash Collection

C.9.10.1.3 Solid Waste/Trash Records and Reports

C.9.10.1.4 Pick Ups On Call – RESERVED

C.9.10.2 Recycling

C.9.10.2.1 Extent of Work

C.9.10.2.2 Recyclable Materials Disposition

C.9.10.2.3 Recyclables

C.9.10.2.4 Pick Ups On Call – RESERVED

C.9.10.2.5 Recycling Containers

C.9.10.2.6 Restriction on Use

C.9.10.2.7 Recycling Proceeds

C.9.10.2.8 Recycling Records and Reports

C.9.11 Environmental Reporting

C.9.11.1 Recycling and Waste Reports

C.9.11.2 Report Calculations

C.9.11.3 Green Purchasing Reporting

C.9.11.4 Integrated Pest Management Report

C.9.11.5 Supporting Documentation

C.9.11.6 Reporting Formats

C.9.12 Integrated Pest Management

C.9.12.1 Preventive Pest Management

C.9.12.2 Initial Pest Assessment

C.9.12.3 Recommendations for Pest Management and Control – RESERVED

C.9.12.4 General

C.9.12.5 Pests Included and Excluded

C.9.12.6 Initial Pest Assessment – RESERVED

C.9.12.7 Pest Control Plan

C.9.12.8 Pesticide Application

C.9.12.9 Structural and Procedural Recommendations

C.9.12.10 Record Keeping

C.9.12.11 Manner and Time to Conduct Service

C.9.12.12 Insect Control

C.9.12.13 Rodent Control

C.9.12.14 Safety and Health – RESERVED – COVERED UNDER C.5.4.2

C.9.13 Child Care Center – RESERVED

C.9.14 Quality Control Plan – RESERVED – COVERED UNDER C.1.3.1

C.9.15 Cleaning Schedules

C.9.16 Communication Requirements

C.9.17 Federal Requirements

C.9.18 Asbestos Awareness Training – RESERVED – COVERED UNDER C.1.2.8.1

C.9.19 Safeguarding Sensitive Data and Information Technology Resources – RESERVED –

COVERED UNDER C.1.6

SECTION D – PACKING AND MARKING

D.1 Payment of Postage and Fees

D.2 Marking

SECTION E – INSPECTION AND ACCEPTANCE

E.1 Failure to Perform

E.2 Additional Requirements for Inspection of Services

E.3 FAR Clauses Incorporated by Full Text

FAR 52.246.4 Inspection of Service-Fixed Price (AUG 1996)

SECTION F – DELIVERIES OR PERFORMANCE

F.1 FAR 52.252-2 Clauses Incorporated by Reference (FEB 1998)

FAR 52.242-15 Stop Work Order (AUG 1989)

FAR 52.242-17 Government Delay of Work (APR 1984)

F.2 Place of Performance

F.3 Term of Contract

F.4 Contract Deliverables

SECTION G – CONTRACT ADMINISTRATION

G.1 Points of Contact for Contract Administration

G.2 Administrative Functions and Limitations

G.3 Payment (General)

G.4 Submission of Invoices for Recurring Monthly Services

G.5 Temporary Work Stoppage/Suspension

G.6 Evaluating Contractor Performance

G.7 Deductions

G.7.1 General

G.7.2 Calculations for Deductions

G.7.3 Determination of Deduction Amounts

G.7.4 Withholding Monies for Non-Submission of Work Schedules

G.7.5 Withholding Monies for Non-Submission of Reports

G.7.6 Withholding Monies for Failure to Maintain and/or Provide Parts

G.7.7 Deducting Monies for Failure to Respond to Service Calls

G.7.8 Deducting Monies for Suspension of Work

G.7.9 Deducting Monies for Failure to Provide On-Site Visits

G.7.10 Deducting Monies for Failure to Respond to Requests for Additional Services

G.7.11 Temporary Reduction of Space

G.7.12 Long Term Reduction of Space

G.7.13 Restoration of Space

G.7.14 Criteria for Deductions

SECTION H – SPECIAL CONTRACT REQUIREMENTS GENERAL INFORMATION

H.1 Contractor Responsibilities

H.1.1 Supervisors

H.1.2 Occupant Emergency Plan (OEP)

H.1.3 Contractor Pandemic Plan

H.1.4 Affirmative Procurement Program (APP)

H.1.5 Green Purchases

H.1.5.1 Recycled Content Certification

H.1.5.2 Green Cleaning Training

H.2 Compliance with Security Requirements

H.3 Removal from Contract Work

H.4 Escort Requirements

H.5 Sensitive But Unclassified (SBU) Building Information

H.6 Additional Services (O&M) and Above Standard Service (Custodial)

H.6.1 General

H.6.2 Price Proposal for Additional Services and Above Standard Services Work

H.6.3 Pricing

H.6.4 Parts and Materials

H.6.5 Labor

H.6.6 Subcontracts

H.6.7 Cost Documentation

H.6.8 Competitive Bids

H.6.9 Method of Ordering and Invoicing

H.6.9.1 Government Purchase Card

H.6.9.2 Task Orders

H.7 Miscellaneous Requirements

H.8 Conservation

H.9 Personal Protective Equipment (PPE)

SECTION I – CONTRACT CLAUSES

SECTION J – LIST OF ATTACHMENTS

EXHIBITS - CUSTODIAL SERVICES

Exhibit C1: Building Information Sheets

Exhibit C2: Custodial Quality Assurance Plan (QASP)

Exhibit C3: Surveillance Forms

Exhibit C4: Building Exterior and Hardscape Plan

Exhibit C5: Erosion and Sediment Control

Exhibit C6: Recycle, Solid Waste, Trash Report

Exhibit C7: PBS Waste Audits

EXHIBITS – OPERATIONS & MAINTENANCE SERVICES

Exhibit M1: Operations and Maintenance Quality Assurance Plan (QASP)

Exhibit M2: Green Purchasing Report

Exhibit M3: Environmentally Sustainable Products and GSA Attribute Preferences

Exhibit M4: Building Operation Plan Template

Exhibit M5: Smart Buildings, GSA Smart and Sustainable Buildings

Exhibit M6: Water Treatment

Exhibit M7: Qualifications of Electrical Testing Technicians (ETT)

Exhibit M8: Miscellaneous Best Practices Shave Energy

Exhibit M9: Preventative Maintenance (PM) 2018 GSA O&M Guide

BUILDING LIBRARY

BL1: Extinguisher Report

BL2: Inventory to Include Fire Alarm Devices

BL3: Location General Information

BL4: Elevator Information

BL5: Roof Information

BL6: Work Order History

ATTACHMENTS

Attachment 1: Collective Bargaining Agreement (CBA)

Attachment 2: CBA – Wage Determination

Attachment 3: Service Contract Act (SCA) Wage Determination(s)

Attachment 4: Table of Deliverables

FIGURES

Figure B-1: Contractor Staffing Declaration

Figure B-2: SCA/DOL Combination Wage Adjustment Spreadsheet

Figure B-3: Pricing of Services

Figure L-1: Management Plan Worksheet

Figure L-2: Management Plan Baseline

Figure L-3: Past Performance Questionnaire

SECTION K – REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF OFFERORS

K.1 Provision or Clauses Incorporated by Reference

K.2 FAR 52.204-8 Annual Representations and Certifications (MAR 2020)

K.3 FAR 52.209-7 Information Regarding Responsibility Matters (OCT 2018)

SECTION L – INSTRUCTIONS, CONDICTIONS, AND NOTICES TO OFFERORS

L.1 FAR 52.216-1 Type of Contract

L.2 Service Classification and Size Standard

L.3 Discrepancy in the Specifications

L.4 Other Contractors

L.5 Government Forms

L.6 FAR 52.25301 Computer Generated Forms (JAN 1991)

L.7 Pre-Proposal Meeting

L.8 Site Visit/Walk-Through Tours

L.9 Questions

L.10 Instruction for Submitting Proposals

L.10.1 General

L.10.2 Submittal Instructions

L.10.3 Proposal Preparation Costs

L.11 Submission and Content of Proposals

L.12 Technical Proposal Instructions

L.13 Price Proposal Instructions

L.13.1 SF33 Offer and Acceptance

L.14 Joint Ventures, Partnerships and other teaming arrangements

SECTION M – EVALUATION FACTORS FOR AWARD

M.1 Award

M.2 Proposal Evaluations

M.3 Negotiations

M.4 Basis for Award

M.5 Technical Evaluation Factors

M.6 Price Evaluation

M.7 FAR 52.217-5 Evaluation of Options (JUL 1990)

SECTION A: SOLICITATION

A.1 Standard Form (SF) 33 - SEE SOLICITATION ATTACHMENTS FOR SF 33

SECTION B: SERVICES, ORDERING AND PRICES

B.1 Description of Services The General Services Administration (GSA), Public Buildings Service (PBS), has a need for Operation and Maintenance, Custodial, and related services for two Federal Buildings located in Fort Smith and Fayetteville, Arkansas. Under this contract, the contractor shall provide all management, supervision, labor, materials, supplies, repair parts, tools, equipment and subcontracts necessary to provide Operation and Maintenance, Custodial Maintenance Services, and related services described in this solicitation including inspection, testing, and maintenance.

B.2 Pricing of Services Figure B-3, Pricing of Services, must be completed by the contractor and submitted to the Contracting Officer (CO) as part of the Price Proposal. At time of award, Figure B-3 will be incorporated into the contract. Pricing must be submitted for both a 5 year contract term and a 10 year contract term. The award will be made based on the best overall value and period of performance determined to be in the best interest of the Government.

Offeror must submit offerors for all locations under this contract to be considered for award. Offerors must submit prices for all of the option periods, in addition to the initial period, to be considered for award. Renewal options shall be priced using the wage determination contained in this solicitation. Upon exercising a renewal option, the contract price will be adjusted in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts).

Offerors should visit the building and become familiar with existing conditions; examine all contract documents relating to this work, and carefully review the requirements contained in this solicitation. Offerors shall determine any conditions which affect the work and make a thorough site investigation before submitting an offer. No allowances will be made for failure of an offeror to avail themselves of such information.

PLEASE NOTE: Custodial Maintenance services should be priced for the Fayetteville location ONLY. Custodial Maintenance services are NOT included under this contract for the Fort Smith location as these services are currently being provided under separate contract.

B.2.1 Basic (Standard) Services :

This is a Firm Fixed Price contract and will not be changed unless there is a change in the scope of work. A blank Figure B-3 in Section J is included as part of the solicitation.

B.2.2 Overtime Services Offerors are cautioned not to confuse overtime services with additional services.

Additional services are defined as work requested by the Government that is within the scope of this contract but is in addition to the contract requirements. Overtime services are defined as work within the scope of the contract originally intended to be performed during normal working hours, where the Government requests the work be performed outside of the normal working hours to expedite the return of a piece of equipment to operating condition or to minimize disruption to tenants.

B.2.3 Markup Coefficient for Service Task Orders Markup coefficient includes all material handling fees, including General and Administrative (G&A) fees, and profit. No additional markup coefficient is allowable under this contract. The markup coefficient rate is fixed and applies to supplies, materials, equipment, and subcontractors only on reimbursable repairs or when additional services are ordered. The markup coefficient does not apply to in-house labor .

B.2.4 Markup For Construction Services Pricing for any construction conducted under this contract will be based upon the 2020 Facilities Construction Cost with RSMeans Data (hereafter referred to as the RSMeans data). The RSMeans data will be used for the duration of this contract unless otherwise directed by the CO or designee. The Government reserves the right to change from RSMeans data to an equivalent matrix. Compensation may be negotiated if an equivalent matrix is required.

The version of RSMeans data that is current at the date of contract award shall be utilized until each option period is exercised. Thereafter, the calendar year edition/version of RSMeans data that is current on the date that each option period is exercised shall be utilized. This data (hard copy or ebook) may be purchased through:

RSMeans 1099 Hingham Street, Suite 201 Rockland, MA 02370 1-800-334-3509 https://www.rsmeans.com/products/books.aspx

The “Total Incl O&P” cost from the RSMeans data, when multiplied by the Offeror’s percentage, will establish the Task Order pricing. The “Total Incl O&P” cost of a unit of work will be determined by the RSMeans column entitled “Total Incl O&P”, NOT the column entitled “Bare Cost”.

The City Cost Index from the RSMeans data will NOT be applied to the “Total Incl O&P” costs. Any adjustment for location must be included in the Offeror’s percentage.

https://www.rsmeans.com/products/books.aspx

EXAMPLE: A percentage of 0.85 would result in 85 percent of the listed “Total Incl O&P” cost when establishing pricing with the Task Order; and 1.00 would leave the actual “Total Incl O&P” cost values as your proposed pricing.

Firm-Fixed Price Job Order Example: The following sample calculations illustrate how Task Order pricing will be established using the RSMeans data and contractor’s percentage. All percentages, “Total Incl O&P” costs, and dollar figures are fictitious and only used to demonstrate this example.

“Total Incl O&P” Cost (Labor, Material and Equipment) $10,000.00 Percentage (Base Year) - @ 85% x 0.85

TOTAL JOB ORDER PRICE $8,500.00

The Contractor’s percentage (in decimal form) shall be an increase or decrease to the RSMeans data. The offeror shall limit the percentage to two (2) decimal places.

B.3 Contractor Staffing Declaration Figure B-1, Contractor Staffing Declaration, must be completed by the contractor and submitted to the Contracting Officer (CO) 21 calendar days prior to the contract start date . This form must also be submitted to the CO when any modifications to the contract by GSA result in changes in staffing. A blank Figure B-1 is included as part of the solicitation.

B.4 Wage Adjustment Wage adjustments will be considered at the beginning of each renewal option period, if exercised, in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Act – Price Adjustment (Multi-year and Option Year).

Figure B-2, SCA DOL/CBA Combination Wage Adjustment Spreadsheet is a sample worksheet to illustrate how wage adjustments will be calculated as a result of changes in wages that result from Department of Labor Wage Determinations or Collective Bargaining Agreements. A blank Figure B-2 in Section J is included as part of the solicitation.

Wage adjustments will be considered for disciplines as proposed and approved.

B.5 Addition/Removal of Buildings GSA may add or remove buildings from this contract at any time. For a building to be added to the contract, GSA will provide the building information to the Contractor and request a price proposal from the Contractor for the requested services in line with the current pricing. At this time, there is no anticipation to add or delete any additional facilities to this contract. However, if there are any facilities added, they will not exceed 20% of the total contract dollar value, including options.

B.6 Addition/Reduction of Staffing

Staffing levels proposed and accepted at the time of award shall not be reduced through the life of the contract (unless adjusted by contract modification due to change in scope, such as discussed in B.5). At the end of each contract year, and at the request of the contractor, GSA will consider a request from the contractor for a reduction in staffing, and will be based on contractor performance.

Pricing of Services

Basic (Standard) Services: Maximum of Five (5) Year Contract Term

DESCRIPTION UNIT

UNIT

PRICE

(Initial 7 Month Period)

OPTION 1

(First

Additional 12 Month Period)

OPTION 2

(Second

Additional 12 Month Period)

OPTION 3

(Third

Additional 12 Month Period)

OPTION 4

(Fourth

Additional 12 Month Period)

Custodial Maintenance (Fayetteville

ONLY)

Month $ $ $ $ $

Grounds Maintenance (Fayetteville

ONLY)

Month $ $ $ $ $

Operations & Maintenance (Fayetteville & Fort Smith)

Month $ $ $ $ $

Interior Surfaces (COVID-19)(Ref.

Sec. C.9.5.1.8)

Month $ $N/A $$N/A $N/A $N/A

Markup Coefficient Ref. B.2.3

Job % % % % %

Markup Coefficient for Construction Services Ref. B.2.4

Job % % % % %

Above Standard Services: Maximum of Five (5) Year Contract Term

DESCRIPTION UNIT

UNIT

PRICE

(Initial 7 Month Period)

OPTION 1

(First

Additional 12 Month Period)

OPTION 2

(Second

Additional 12 Month Period)

OPTION 3

(Third

Additional 12 Month Period)

OPTION 4

(Fourth

Additional 12 Month Period)

Interior Surfaces (COVID-19)(Ref.

Sec. C.9.5.1.8)

Month $N/A $ $ $ $

Carpet Extraction ( Private Areas) (Fayetteville

ONLY)

Ref. C.9.6.1

Per Square

Foot

Washing Exterior Surfaces of Windows (Fayetteville

ONLY)

Ref C.9.6.3

Per Window $ $ $ $ $

Washing Blinds and Coverings (Fayetteville

ONLY)

Ref C.9.6.4

Per Blind $ $ $ $ $

Tree Thinning (Fayetteville

ONLY)

Ref C.9.6.5

Per Tree $ $ $ $ $

Snow and Ice Removal for Areas Requiring Heavy Equipment (Fayetteville

ONLY)

Ref C.9.6.6

Per Hour $ $ $ $ $

High Cleaning above 10 ft (Fayetteville

ONLY)

Ref C.9.6.8

Per Square

Foot

HVAC Overtime Services Requested by the Government

Per Hour $ $ $ $ $

Escorting Overtime Services Requested by the Government

Per Hour $ $ $ $ $

Custodial Overtime Services Requested by the Government (Fayetteville

ONLY)

Per Hour $ $ $ $ $

* Quantities are for evaluation purposes ONLY and are NOT based on any estimate of effort or units.

Basic (Standard) Services: Maximum of Ten (10) Year Contract Term

UNIT

PRICE

(Initial 7 Month Period)

OPTION 1

(First

Additional 12 Month Period)

OPTION 2

(Second

Additional 12 Month Period)

OPTION 3

(Third

Additional 12 Month Period)

OPTION 4

(Fourth

Additional 12 Month Period)

Custodial Maintenance (Fayetteville

ONLY)

Month $ $ $ $ $

Grounds Maintenance (Fayetteville

ONLY)

Month $ $ $ $ $

Operations and Maintenance Month $ $ $ $ $

Interior Surfaces (COVID-19)(Ref.

Sec. C.9.5.1.8)

Month $ $N/A $$N/A $N/A $N/A

Markup Coefficient Ref. B.2.3

Job % % % % %

Markup Coefficient for Construction Services

OPTION 5

(Fifth

Additional 12 Month Period)

OPTION 6

(Sixth

Additional 12 Month Period)

OPTION 7

(Seventh

Additional 12 Month Period)

OPTION 8

(Eighth

Additional 12 Month Period)

OPTION 9

(Ninth

Additional 12 Month Period)

Custodial Maintenance (Fayetteville

ONLY)

Month $ $ $ $ $

Grounds Maintenance (Fayetteville

ONLY)

Month $ $ $ $ $

Operations and Maintenance Month $ $ $ $ $

Markup Coefficient Ref. B.2.3

Job % % % % %

Markup Coefficient for Construction Services

Above Standard Services: Maximum of Ten (10) Year Contract Term

UNIT

PRICE

(Initial 7 Month Period)

OPTION 1

(First

Additional 12 Month Period)

OPTION 2

(Second

Additional 12 Month Period)

OPTION 3

(Third

Additional 12 Month Period)

OPTION 4

(Fourth

Additional 12 Month Period)

Interior Surfaces (COVID-19)(Ref.

Sec. C.9.5.1.8)

Month $N/A $ $ $ $

Carpet Extraction ( Private Areas) (Fayetteville

ONLY)

Ref. C.9.6.1

Per Square

Foot

Washing Exterior Surfaces of Windows (Fayetteville

ONLY)

Ref C.9.6.3

Per Window $ $ $ $ $

Washing Blinds and Coverings (Fayetteville

ONLY)

Ref C.9.6.4

Per Blind $ $ $ $ $

Tree Thinning (Fayetteville

ONLY)

Ref C.9.6.5

Per Tree $ $ $ $ $

Snow and Ice Removal for Areas Requiring Heavy Equipment (Fayetteville

ONLY)

Ref C.9.6.6

Per Hour $ $ $ $ $

High Cleaning above 10 ft (Fayetteville

ONLY)

Ref C.9.6.8

Per Square

Foot

HVAC Overtime Services Requested by the Government

Per Hour $ $ $ $ $

Escorting Overtime Services Requested by the Government

Per Hour $ $ $ $ $

Custodial Overtime Services Requested by the Government (Fayetteville

ONLY)

Per Hour $ $ $ $ $

* Quantities are for evaluation purposes ONLY and are NOT based on any estimate of effort or units.

Above Standard Services Continued: Maximum of Ten (10) Year Contract Term

DESCRIPTION

UNIT

OPTION 5

(Fifth

Additional 12 Month Period)

OPTION 6

(Sixth

Additional 12 Month Period)

OPTION 7

(Seventh

Additional 12 Month Period)

OPTION 8

(Eighth

Additional 12 Month Period)

OPTION 9

(Ninth

Additional 12 Month Period)

Interior Surfaces (COVID-19)(Ref.

Sec. C.9.5.1.8)

Month $ $ $ $ $

Carpet Extraction ( Private Areas ) (Fayetteville

ONLY)

Ref. C.9.6.1

Per Square

Foot

Washing Exterior Surfaces of Windows (Fayetteville

ONLY)

Ref C.9.6.3

Per Window $ $ $ $ $

Washing Blinds and Coverings (Fayetteville

ONLY)

Ref C.9.6.4

Per Blind $ $ $ $ $

Tree Thinning (Fayetteville

ONLY)

Ref C.9.6.5

Per Tree $ $ $ $ $

Snow and Ice Removal for Areas Requiring Heavy Equipment (Fayetteville

ONLY)

Ref C.9.6.6

Per Hour $ $ $ $ $

High Cleaning above 10 ft (Fayetteville

ONLY)

Ref C.9.6.8

Per Square

Foot

* Quantities are for evaluation purposes ONLY and are not based on any estimate of effort or units * Quantities are for evaluation purposes ONLY and are NOT based on any estimate of effort or units.

SECTION C: DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

SECTION C1

GENERAL INFORMATION

C.1.0 General This is a Performance Based Work Statement (PBWS) for Services which may include Custodial and Facilities Engineering: Operations, Maintenance, and Related Services defined under the scope of this contract. This PBWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Contractor. All, or part of, the successful offeror’s Management Plan shall be incorporated into the contract.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives.

Partnering requires that both parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The team shall consider utilizing a facilities engineering and systems thinking approach to provide solutions from a global perspective. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

GSA intends to purchase Contractor provided technical and managerial expertise to assist in the holistic management of assets over the long term. This program strategy has taken the name “ facilities engineering ” and has proven to be a successful model resulting in efficient and effective management of assets while maintaining a lower overall cost of operations. The facilities engineering model is dependent upon an effective partnership with a highly skilled Contractor whose objectives are based on mutual understanding of the stated requirements and objectives. A higher level of effective communication between the Government and Contractor is essential for partnering and for this performance based service contract to succeed. More emphasis is placed on the Contractor’s self-management of quality, not the usual inspection by Government inspectors, although that is a part of this contract as well. All parties shall act proactively to reduce service cost.

To establish a standard of facilities engineering practices, thought processes and problem solving throughout the model, GSA established a program philosophy rooted in “ systems thinking ” whereby the means and methods for providing building operations and maintenance and custodial services are established through investigations, metrics, and feedback loops, and by establishing a partnership between the Government and Contractor to achieve joint performance objectives. The goal of applying systems thinking to facility management is to see that every action or decision in operating, maintaining, retrofitting and cleaning a building shall result in an impact (financial, environmental or human resource, or any combination thereof), and to evaluate the “full circle” implications. Long term application of systems thinking throughout GSA has resulted in both Contractor and Government joint command of short-term and long-term cohesive management of real property assets.

GSA is committed to Federal leadership in the design, construction, and operation of high-performance and sustainable buildings. A major element of this strategy is the implementation of common strategies for cleaning, operating and maintaining buildings.

As a result, this contract requires the Contractor to participate and partner with the Government in the initiative of obtaining high performance and sustainable operations, inclusive of initiatives to conserve energy and water consumption, recycling programs, meeting or exceeding specific environmental, regulatory, or performance standards, and the utilization of green products and services. The following sections detail the GSA minimum requirements and acceptable outcomes. The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight.

The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

To the extent possible and consistent with EO 13788, the Contractor shall maximize the use of goods, products and materials that are produced in the United States .

C.1.1 Scope of Work Full Maintenance Services will be required at the location in Fayetteville, Operations and Maintenance Services will be required at the location in Fort Smith (there is currently a Janitorial Contract in place at Fort Smith).

The Contractor shall provide management, supervision, labor, materials, equipment, and supplies (shipping & handling) and shall be responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, repair of equipment and systems, custodial, grounds maintenance, and all related services located within the property line of the following locations.

FULL MAINTENANCE REQUIREMENTS:

John Paul Hammerschmidt Federal Building and Courthouse (GSA Bldg. No.

AR0084ZZ) located at 35 E. Mountain St., Fayetteville, AR 72701

OPERATIONS & MAINTENANCE REQUIREMENTS:

Judge Isaac C. Parker Federal Building and Courthouse (GSA Bldg. No.

AR0021ZZ) located at 30 S. 6th St., Fort Smith, AR 72901 (Operations & Maintenance only)

Additional services (or Above Standard Services) may be ordered at the discretion of GSA for work relating to the scope of the facilities listed above, but not covered in the basic services of the contract. Government furnished items are specifically excluded in this contract, except as specified in C.3.

C.1.1.1 Discrepancy in the Specifications In any case of discrepancy in the specifications, the matter shall be immediately submitted to the Contracting Officer (CO). The decision of the CO as to the proper interpretation of the specifications shall be final in accordance with the Disputes Clause of this Contract.

C.1.2 Personnel The Contractor shall adhere to the submitted staffing plan and subcontracting plan that was submitted prior to award as part of the initial proposal. Contractor shall submit staffing/subcontractor plan that provides sufficient numbers of staff at the various levels of expertise to ensure all scheduled and unscheduled services are performed and conditions are maintained to avoid any disruption to the tenant. Any changes to the proposed staffing levels, qualifications of proposed staff or key personnel, or the areas of expertise or disciplines of the proposed staff shall be submitted for review and approval from the CO or their designee.

C.1.2.1 Contractor Key Personnel

The intent of this paragraph is to be for informational purposes only and is not to be considered prescribed positions by the Government. However, the Contractor shall adhere to the below minimum qualifications when the positions are utilized and proposed in the Management Plan. Resumes for supervisory Key Personnel shall be submitted with the contractor’s proposal as described in Section L.12.

For Custodial Qualifications of key personnel see Section C.9.7

Contract Project Manager The Contractor shall designate a Contract Project Manager in writing and provide the name and contact information to the CO. The Contract Project Manager is considered essential to the work being performed under this Contract.

The Contract Project Manager shall possess at least five years of recent (within the past seven years) experience in the management and supervision of building mechanical operations and maintenance for buildings of the approximate size, complexity and characteristics of the buildings to be covered by this Contract. A detailed resume shall be submitted to the CO or their designee for approval prior to the assignment of the project manager to the Contract. Both new and replacement project manager’s shall meet these qualification standards. Minimally, the resume shall contain:

a. The full name of the proposed project manager.

b. A detailed description of the proposed project manager’s employment history for the previous seven years. The names and addresses of the companies for whom the proposed project manager worked for the past seven years, along with the names and telephone numbers of the immediate supervisors.

Onsite Chief Engineer The Chief Engineer position is considered a “working supervisor”. The Chief Engineer is responsible for all working matters in the operations of the facilities. This is a master level position with responsibilities that include but not limited to:

- Training of journeyman and apprentice level personnel

- Inspection and oversight of PMs and mechanical repairs

- Critical Equipment Condition Assessment Repair and Reporting to Project

Manager

This position shall possess at least 5 years of recent (within the past 7 years) experience in directing operation and maintenance of equipment in a supervisory capacity, knowledge of the operation of site specific major pieces of equipment and system operation. Also must possess verifiable understanding and experience in troubleshooting, repair and replacement of building specific equipment. A minimum of 2 years of recent (within the past 5 years) Siemens BAS systems, NCMMS, boilers, and chillers over 100 tons and other characteristics of the equipment to be operated and maintained under this Contract. A detailed resume containing the information specified in this document shall be submitted to the CO or their designee for approval prior to the assignment of any supervisor to the Contract. Both new and replacement Chief Engineers shall meet these qualification standards. Minimally the resume shall contain:

a. The full name of the proposed supervisor.

b. A detailed description of the previous seven years’ employment history of the proposed supervisor.

c. The names and addresses of the companies for whom the proposed supervisor worked for the past seven years, along with the names and telephone numbers of the immediate supervisors.

Onsite Supervisor The Onsite Supervisor is considered a “Working Supervisor”. The Onsite Supervisor” shall also possess at least 5 years of recent (within the past 7 years) experience in operation and maintenance of equipment in a supervisory capacity for Siemens BAS systems, NCMMS, the boilers, and chillers over 100 tons. A detailed resume containing the information specified in this document shall be submitted to the COR or their designee for approval prior to the assignment of any supervisor to the Contract. Both new and replacement onsite supervisors shall meet these qualification standards.

Minimally the resume shall contain:

a. The full name of the proposed supervisor.

b. A detailed description of the previous seven years’ employment history of the proposed supervisor.

c. The names and addresses of the companies for whom the proposed supervisor worked for the past seven years, along with the names and telephone numbers of the immediate supervisors.

General Maintenance Worker (GMW) Qualifications Requirements: High School Diploma or equivalent (GED).

Experience Requirements: The GMW is not an on-call position for after hour service calls. This position must be able to follow instructions from supervisors or senior maintenance workers. General Maintenance Worker maintains, services, and conducts minor repairs on facilities, buildings, grounds, and equipment at various sites. Performs a variety of semiskilled duties in the areas of plumbing, carpentry, electrical, painting, grounds, escorting and other duties assigned. Worker assists Maintenance Mechanics, HVAC Technicians and other workers with their tasks.

Administrative Support At a contract minimum, the Contractor must operate a service call and administrative support function on site (within either building location) during normal working hours (6:00 AM CST to 3:00 PM CST), to act as a central point of contact for the Government and building occupants to take service calls, track and maintain service call records in the NCMMS. This includes other service calls from other building service providers such as Elevator, Custodial (Ref C.9.7), Maintenance, regardless if those services are covered under the subject contract. For this contract, other provider Custodial service calls include those under the Custodial Contract located at the Fort Smith location. In addition, this includes service calls for work not under the scope of this contract (i.e.,performing a central service call desk function for the facilities, regardless of who is responsible for responding to the service call.)

The contractor shall provide adequate administrative support to fulfill the functions listed below. The function may require on-site personnel, depending on the requirements on the contract. The contractor shall provide (at a minimum) NCMMS functions as detailed below:

Print and issue work orders Close work orders Accept and input service calls and work orders from other service contractors

Receive and process tenant service requests Update and maintain inventories Address GSALink spark data Create reports as requested.

Attend GSA training (usually on site or via computer online)

The Contractor agrees to assign to the contract tasks to those persons whose resumes were submitted with the proposal, or who were approved by the COR and who are necessary to fulfill the requirements of the contract as "key personnel". No substitutions may be made except in accordance with this section.

In the event of a change in personnel, the Contractor shall promptly notify the Contracting Officer and provide the information described in paragraph (c) below. The Contractor must submit to the Contracting Officer all proposed substitutions, in writing, at least thirty (30) days in advance (sixty (60) days if security clearance must be obtained) of any proposed substitution and provide the information required by paragraph (c) below.

Any request for substitution must include a detailed explanation of the circumstances necessitating the proposed substitution, a resume for the proposed substitute, and any other information requested by the Contracting Officer. Any proposed substitute must have qualifications equal to or superior to the qualifications of the incumbent. The Contracting Officer or his/her authorized representative will evaluate such requests and promptly notify the Contractor of his/her approval or disapproval thereof.

In the event that any of the identified key personnel cease to perform under the contract and…