40-36100-24-05893_40-36100-24-05893 - A002.pdf.PDF

AMENDMENT NO. 2

STATE PURCHASING DIVISION

OF THE

GENERAL SERVICES DEPARTMENT

AND

DEPARTMENT OF INFORMATION TECHNOLOGY

REQUEST FOR PROPOSALS (RFP)

Telephony Equipment, Software, and Related Services

RFP# 40-36100-24-05893

RFP Release Date: June 13, 2024

Proposal Due Date: July 26, 2024

This Addendum No. 2 serves to:

1. Amend SECTION IV. 3. 3.3 (page 35) to read as follows:

3.3 Account Management Team (Account Team)

a. New Mexico Account Management Team. The Offeror must provide an overview of the management and customer relationship team that will be responsible for managing the New Mexico relationship by submitting Appendix H.

Part A “Offerors Account Team Response Form”. At a minimum, the details must include the following:

i. Identify the title of each position on the Account Team. This must include a designated Account Manager who will serve as the primary point of contact. A backup contact must also be identified.

ii. This must include a designated Operations Manager who will serve as the primary technical point of contact. A backup contact must be identified.

iii. Identify the physical location (City, State) the person on the Account Team will be providing support from.

iv. Provide a short description of the responsibilities of the Position on the

Account Team.

v. Provide a short profile with relevant experience of key personnel holding the position on the Account Team as it relates to providing and maintaining telephony services with governmental and quasi-governmental accounts.

2. Amend SECTION IV. 4, 4.3 (page 38) to add item e. Appendix D-6 Other Manufacturer

Types

e. Appendix D-6 Other Manufacture Types

The Offeror should propose its highest minimum discount for Other Manufacture

Types for Current and Future Telephony Equipment, Current and Future

Software, and Maintenance and Support on Existing and future Telephony

Equipment by submitting Appendix D-6, “Cost Response Form Other Manufacture

Types.”

3. Amend SECTION IV. 5 (Pages 41 and 42) Cost as follows:

5. Cost

The cost proposal must include the proposed highest minimum discount (%) for Current and Future Telephony Equipment, Software, and Maintenance and Support to support an existing enterprise level communication environment for the State of New Mexico.

Offerors must complete the Cost Response Forms to include the following:

1) Appendix D: The Offerors must propose a single highest minimum discount percentage

(%) off its MSRP List for its proposed Telephony Equipment for Manufacturer type by submitting the “Cost Response Form”, Appendix D with the following information:

i. Equipment: Highest minimum discount (%) off its MSRP List for current and future equipment

ii. Software: Highest minimum discount (%) off its MSRP List for current and future software

iii. Maintenance and Support: Highest minimum discount (%) off its MSRP List for current and future maintenance and support

iv. Associated Manufacturer’s URL/Link or hardcopy Catalog to the MSRP List

Equipment, Software, and Related Services Listing.

v. Upon award, the Contractor will, at minimum, extend the highest minimum discount that is included in the final response for each category. Procuring

Agency expects that if additional discounts are made available by the manufacturer, those discounts that exceed the minimum discount % on the response will be extended to the Procuring Agency.

2) Maintenance and Support Maximum Monthly Pricing (Onsite, Offsite, Remote), Appendix D-5:

a. The Offeror must propose its single maximum monthly pricing for maintenance and support for each active registered (License and/or Port) for the State of New

Mexico’s current telephony environment by submitting Appendix D-5

(1.30.a1), “Telephony Equipment, Software, and Related Services Maintenance

& Support Cost Response Form” for Onsite and Remote. Excluded from maintenance and support maximum monthly pricing is the actual cost of the telephony equipment itself that cannot be repaired. The telephony equipment itself can be separately billed upon written approval from DoIT.

b.The Offeror must propose its single maximum monthly pricing for maintenance and support for each hyperconverged infrastructure for the State of New

Mexico’s current telephony environment by submitting Appendix D-5

(1.30.a2), “Telephony Equipment, Software, and Related Services Maintenance

& Support Cost Response Form” for Onsite and Remote. Excluded from maintenance and support maximum monthly pricing is the actual cost of the telephony equipment itself that cannot be repaired. The telephony equipment itself can be separately billed upon written approval from DoIT.

3) Moves, Adds, Changes, and Disconnects Hourly Rates: The Offeror must propose its maximum hourly rates for the following onsite and/or offsite labor types for Moves, Adds, and Changes (MACs) by submitting Appendix D-5 (2.30.b), “Telephony

Equipment, Software, and Related Services Maintenance & Support Cost Response

Form”:

a. Project Management

b. IT Professional Services

c. Engineering

d. Administrative/Logistics

e. Technician/Craft (All types)

f. Per Diem, only as defined in F. Definition of Terminology

4) Quarterly Software Upgrades and Support Pricing: The Offeror must propose its single quarterly pricing for quarterly software upgrades and support by submitting

Appendix D-5(3.30.c), “Telephony Equipment, Software, and Related Services

Maintenance & Support Cost Response Form”.

5) Monthly Software Patching and Support Pricing: The Offeror must propose its single monthly pricing for monthly software patching and support by submitting

Appendix D-5 (3.30.d), “Telephony Equipment, Software, and Related Services

Maintenance & Support Cost Response Form”.

6) Annual SSL Certificate Management and Support Pricing: The Offeror must propose its single annual pricing for annual SSL Certificate Management and support by submitting Appendix D-5(3.30.e), “Telephony Equipment, Software, and Related

Services Maintenance & Support Cost Response Form”.

7) Backup and Disaster Recovery Pricing: The Offeror must propose its single annual pricing for annual Back up and Disaster Recovery by submitting Appendix D-5(3.30.f), “Telephony Equipment, Software, and Related Services Maintenance & Support Cost

Response Form”.

4. Replace the following APPENDECIES:

APPENDIX D – COST RESPONSE FORM (Page 82)

➢ Amended to indicate Highest Minimum Single Discount (%) off Manufacturer’s Retail

Price for Current and Future Telephone Equipment for Avaya and added the following language:

* Upon award, the Contractor will, at minimum, extend the highest minimum discount that is included in the final response for each category. Procuring Agency expects that if additional discounts are made available by the manufacturer, those discounts that exceed the minimum discount % on the response will be extended to the Procuring Agency.

APPENDIX D-1 TELEPHONY IT PROFESSIONAL SERVICE COST RESPONSE FORM

(Page 83)

➢ Amended to add Columns 5) After Hours/Holiday Onsite Maximum Hourly Rate and 6)

After Hours/Holiday Offsite Maximum Hourly Rate

APPENDIX P – TELEPHONY MANDATORY REQUIREMENTS (Pages 113 and 114)

➢ Amended #3 to remove Cisco requirements

5. Provides APPENDIX D-6 Other Manufacturer Types

6. Provide the Question and Responses Document.

All other terms in RFP 40-36100-24-05893 remain the same.