260125_Chapter_1D_-_EAP_Utilization.pdf

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Attached to
Medical/Telehealth/Pharmacy, Wellness, Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) Administration, Dental, and Employee Assistance Program (EAP) Coverage
Solicitation number
260125
Issued by
Pima County, Tucson City, Arizona

About this file

Written by GovTribe AI ·

This document is a comprehensive Employee Assistance Program (EAP) report for the City of Tucson, prepared by Cigna Healthcare and Evernorth Health Services for the periods of July 2022 - June 2023 and July 2023 - June 2024. The report covers behavioral health services with detailed utilization metrics, demographic analyses, web engagement statistics, and organizational service insights. The EAP provides support services to City of Tucson employees, their spouses, and dependents, with an average monthly employee headcount of approximately 4,036-4,280 individuals.

Key findings include a total of 655 cases in the current reporting period, with stress/anxiety (33.7%), marital/partner issues (18.8%), and information-only inquiries (14.2%) being the top presenting problems. The program demonstrates a high resolution rate of 97.5% and includes digital engagement through web sessions, with 1,884 total web sessions and an average of 8.8 page views per unique web session. The demographic breakdown shows a relatively balanced gender distribution, with 33.5% male, 32.4% female, and 34.1% categorized as "other," and an average participant age of 42 years. Web utilization was highest during the 12 PM to 4 PM timeframe, and the most frequently accessed digital resources were coverage pages (81.7%) and provider searches (26.7%).

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CITY OF TUCSON

Behavioral Health Jul 2022 - Jun 2023

© Evernorth Health Services | Confidential unpublished property of Evernorth Health Services. Do not duplicate or distribute. Use and distribution limited to only authorized persons All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

Employee Assistance Program - Executive Summary

CITY OF TUCSON EAP

EAP Dashboard

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 117_BCN-Tier 0

EAP utilization rate of Base period by 1.3% and Norm period by 6.1%

Comments

• The Current value of YTD EAP utilization rate differs from the YTD

• Top presenting issues Stress/Anxiety Marital/Partner Depression Concerns Information Only Family Concerns

Key EAP Utilization Metrics Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Overall Presentation Rate 48.2% 37.9% 40.8% 35.8% 40.7% 38.0% 18.6% EAP Utilization Rate 14.3% 11.8% 13.4% 9.9% 12.3% 13.6% 6.2% Work/Life Utilization Rate 1.1% 0.9% 1.3% 1.3% 1.1% 0.6% 0.4% Web Utilization Rate 32.8% 25.3% 26.2% 24.7% 27.2% 23.7% 12.0%

Average Monthly Employee Headcount 3,977 4,005 4,066 4,096 4,036 3,892 0 EAP Presentation 153 127 149 114 543 553 352,778

Crisis Calls 7.8%(12) 2.4%(3) 8.1%(12) 5.3%(6) 6.1%(33) 8.0% 5.5% Telephonic Consultations 0.7%(1) 7.1%(9) 0.0%(0) 7.0%(8) 3.3%(18) 2.9% 5.3% Manager/ Supervisor Referral 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.2% 0.2% Mandatory Referral 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.2% 0.2% DOT/Substance Abuse Professional 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0% Fitness for Duty 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0% Management Consultations 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 1.6% Critical Incidents 1.3%(2) 0.8%(1) 0.0%(0) 0.0%(0) 0.6%(3) 0.9% 4.6%

Web Sessions 326 253 266 253 1,098 924 640,498 Resolution Rate 95.1%(58) 95.9%(70) 100.0%(60) 95.2%(59) 96.5%(247) 98.1% 91.5%

Employee Assistance Program - Demographics

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

Presenting members by relationship type

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 097_BCN-Tier 0

80%

60%

40%

20%

0% Employee Spouse Dependent Other

28%

21%

14%

7%

0%

Demographics by age band

0-17 18-29 30-39 40-49 50-59 60+

0-17 18-29 30-39 40-49 50-59 60+

Demographics by gender

# of Cases for Males # of Cases for Females

Comments

• Ages 40-49 was the top age band for men

• Ages 18-29 was the top age band for women

• Customers age of 40 and above accounted for 44.6% of the EAP activity

• 59.8% of EAP participants were identified as employees, 15.4% as spouse/partner, 24.8% as dependents and 0.0% were defined as other in the current period

0-17 18-29 30-39 40-49 50-59 60+

Base Current NormBase Current Norm Male Female

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base Norm

Male 37.9% 36.3% 44.2% 44.0% 40.6% 39.3% 38.1% Female 40.5% 42.7% 53.7% 51.7% 47.0% 50.0% 61.9%

Employee Assistance Program - Top 5 Presentation & Assessment Profile

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 215_BCN-Tier 0

Presentation Profile Top 5

Assessment Profile Top 5

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Stress/Anxiety 31.0%(48) 28.8%(36) 29.3%(44) 31.9%(37) 30.2%(165) 32.8% 34.8%

Depression Concerns 16.8%(26) 16.0%(20) 10.7%(16) 9.5%(11) 13.4%(73) 17.1% 19.1%

Marital/Partner 14.2%(22) 13.6%(17) 14.7%(22) 10.3%(12) 13.4%(73) 13.3% 10.9%

Information/Inquiries 11.6%(18) 14.4%(18) 12.0%(18) 10.3%(12) 12.1%(66) 13.2% 11.0%

Family Concerns 4.5%(7) 8.0%(10) 9.3%(14) 12.9%(15) 8.4%(46) 7.4% 4.3%

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Adjustment Disorder 36.0%(18) 27.8%(10) 30.0%(9) 37.9%(11) 33.1%(48) 36.8% 25.8%

Anxiety Disorder 20.0%(10) 19.4%(7) 20.0%(6) 10.3%(3) 17.9%(26) 21.5% 22.8%

Legal 4.0%(2) 13.9%(5) 6.7%(2) 17.2%(5) 9.7%(14) 7.4% 6.8%

Mood Disorder 12.0%(6) 2.8%(1) 3.3%(1) 17.2%(5) 9.0%(13) 6.7% 12.8%

Stress 4.0%(2) 11.1%(4) 6.7%(2) 10.3%(3) 7.6%(11) 7.4% 9.0%

Employee Assistance Program - Presentation Profile

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 132_BCN-Tier 0

Presentation profile Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Stress/Anxiety 31.4%(48) 28.3%(36) 29.5%(44) 31.6%(36) 30.2%(164) 32.9% 34.8%

Marital/Partner 14.4%(22) 13.4%(17) 14.8%(22) 10.5%(12) 13.4%(73) 13.2% 10.9%

Depression Concerns 16.3%(25) 16.5%(21) 10.7%(16) 8.8%(10) 13.3%(72) 17.2% 19.1%

Information/Inquiries 11.8%(18) 14.2%(18) 12.1%(18) 10.5%(12) 12.2%(66) 13.0% 11.0%

Family Concerns 3.9%(6) 8.7%(11) 9.4%(14) 13.2%(15) 8.5%(46) 7.4% 4.3%

Legal 5.2%(8) 6.3%(8) 5.4%(8) 10.5%(12) 6.6%(36) 2.9% 3.3%

Grief & Loss 5.9%(9) 3.1%(4) 3.4%(5) 4.4%(5) 4.2%(23) 4.5% 4.9%

Job/Career Issues 2.0%(3) 2.4%(3) 2.0%(3) 0.9%(1) 1.8%(10) 0.9% 2.0%

Anger Management 2.0%(3) 0.8%(1) 2.7%(4) 0.9%(1) 1.7%(9) 0.7% 0.9%

Alcohol Problem 1.3%(2) 0.8%(1) 2.7%(4) 0.0%(0) 1.3%(7) 2.0% 1.1%

Child/Parenting 1.3%(2) 1.6%(2) 0.0%(0) 1.8%(2) 1.1%(6) 0.7% 1.2%

Sexual 1.3%(2) 1.6%(2) 0.0%(0) 0.9%(1) 0.9%(5) 0.4% 0.2%

Convenience/Personal Services 0.0%(0) 0.0%(0) 2.0%(3) 0.9%(1) 0.7%(4) 0.4% 0.3%

Financial 2.0%(3) 0.0%(0) 0.7%(1) 0.0%(0) 0.7%(4) 0.5% 1.3%

Suicidal/Homicidal 0.0%(0) 1.6%(2) 1.3%(2) 0.0%(0) 0.7%(4) 0.7% 0.5%

All Others 1.3%(2) 0.8%(1) 3.4%(5) 5.3%(6) 2.6%(14) 2.5% 4.4%

Comments

• YTD Stress/Anxiety percentage differs from the Base period by -2.7% and from the BOB norm by -4.6%

Employee Assistance Program - Assessment Profile

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 336_BCN-Tier 0

Assessment Profile

Comments

• YTD Adjustment Disorder percentage differs from the Base period by -3.7% and from the BOB norm by 7.3%

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Adjustment Disorder 36.0%(18) 27.8%(10) 30.0%(9) 37.9%(11) 33.1%(48) 36.8% 25.8%

Anxiety Disorder 20.0%(10) 19.4%(7) 20.0%(6) 10.3%(3) 17.9%(26) 21.5% 22.8%

Legal 4.0%(2) 13.9%(5) 6.7%(2) 17.2%(5) 9.7%(14) 7.4% 6.8%

Mood Disorder 12.0%(6) 2.8%(1) 3.3%(1) 17.2%(5) 9.0%(13) 6.7% 12.8%

Stress 4.0%(2) 11.1%(4) 6.7%(2) 10.3%(3) 7.6%(11) 7.4% 9.0%

Marital / Partner 4.0%(2) 2.8%(1) 13.3%(4) 3.4%(1) 5.5%(8) 7.4% 2.4%

Personality Disorder 6.0%(3) 2.8%(1) 3.3%(1) 0.0%(0) 3.4%(5) 1.8% 1.2%

Family Concerns 0.0%(0) 5.6%(2) 3.3%(1) 3.4%(1) 2.8%(4) 4.3% 4.9%

Psychotic Disorder 4.0%(2) 0.0%(0) 3.3%(1) 0.0%(0) 2.1%(3) 1.8% 1.2%

Child / Adolescent 4.0%(2) 0.0%(0) 3.3%(1) 0.0%(0) 2.1%(3) 0.0% 1.6%

Career / Job 0.0%(0) 5.6%(2) 0.0%(0) 0.0%(0) 1.4%(2) 0.0% 1.3%

Information Only 0.0%(0) 5.6%(2) 0.0%(0) 0.0%(0) 1.4%(2) 0.6% 2.0%

Alcohol Dependence 2.0%(1) 2.8%(1) 0.0%(0) 0.0%(0) 1.4%(2) 0.6% 0.5%

Child / Parenting 2.0%(1) 0.0%(0) 0.0%(0) 0.0%(0) 0.7%(1) 0.0% 0.5%

Management Consultations 2.0%(1) 0.0%(0) 0.0%(0) 0.0%(0) 0.7%(1) 3.1% 0.1%

All Others 0.0%(0) 0.0%(0) 6.7%(2) 0.0%(0) 1.4%(2) 0.6% 7.2%

Employee Assistance Program - Life Events

Comments

• Legal is the top life event issue across the EAP book of business

• YTD Legal results differ from the base period by 8.7% and the BOB norm by 21.7%

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 087_BCN-Tier 0

Life event presentation profile

Life event presentation demographics

Employee

Spouse

Dependent

91%

7% 2%

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Legal 72.73%(8) 88.89%(8) 61.54%(8) 92.31%(12) 78.26%(36) 69.57% 56.60%

Convenience/Personal Services 0.00%(0) 0.00%(0) 23.08%(3) 7.69%(1) 8.70%(4) 8.70% 5.06%

Financial 27.27%(3) 0.00%(0) 7.69%(1) 0.00%(0) 8.70%(4) 13.04% 21.39%

Eldercare 0.00%(0) 11.11%(1) 0.00%(0) 0.00%(0) 2.17%(1) 0.00% 5.51%

Childcare 0.00%(0) 0.00%(0) 7.69%(1) 0.00%(0) 2.17%(1) 4.35% 5.40%

Employee Assistance Program - Closed Cases and Referral Recommendations

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 172_BCN-Tier 0

Closed cases and referral recommendations Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Resolved by EAP 95.1%(58) 95.9%(70) 100.0%(60) 95.2%(59) 96.5%(247) 98.1% 91.5%

Resolved through face-to-face EAP and Work/Life 93.4%(57) 80.8%(59) 96.7%(58) 82.3%(51) 87.9%(225) 90.6% 75.7%

Management consultation 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 2.6%

Resolved by telephonic consultation 1.6%(1) 15.1%(11) 3.3%(2) 12.9%(8) 8.6%(22) 7.5% 13.2%

Referrals on Assessed closed cases 4.9%(3) 4.1%(3) 0.0%(0) 4.8%(3) 3.5%(9) 1.9% 8.5%

Inpatient mental health 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Inpatient substance abuse 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Outpatient Mental Health 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 2.1%

Outpatient substance abuse 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Partial Hospitalization 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.1%

Telephone Consult referred to face-to-face EAP 4.9%(3) 2.7%(2) 0.0%(0) 4.8%(3) 3.1%(8) 1.9% 6.1%

Medical referral 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.1%

Telephone consult referred to treatment 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Client did not complete EAP Assessment 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

All Others 0.0%(0) 1.4%(1) 0.0%(0) 0.0%(0) 0.4%(1) 0.0% 0.1%

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

Comments

• Web utilization was highest during Noon - 4 p.m. time frame, accounting for 37% of utilization

• Average minutes per session : 5.20

• Average pages viewed per session : 1.47

• Online authorizations : 268

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 127_BCN-Tier 0

Employee Assistance Program - Web Utilization

CITY OF TUCSON EAP

Web sessions by monthWeb utilization by time of day

4 p.m. - 8 p.m. , 28%

6 a.m. - Noon , 13%

8 p.m. - Midnight , 15% Midnight - 6 a.m. , 6%

Noon - 4 p.m. , 37%

Current Base Current

Benefit Check , 44%

Provider Search , 41%

EAP Services Reqst , 8% Contact Us , 4%

Healthy Rewards , 3%

Top five groups accessed Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Employee Assistance Program - Organizational Services

Comments

Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 213_BCN-Tier 0

Death/Medical

YTD reasons for management consultations YTD reasons for critical incident response

Desc YTD Current Base

Purchased 40.00 40.00

Used / Anticipated 21.50 39.00

Remaining(Over) 18.50 1.00

By Type of Service 0.00 0.00

Benefit / Health Fairs 0.00 0.00

Critical Incident Response 8.00 9.00

Onsite Layoff Counseling 0.00 0.00

Wellness Seminars 13.50 30.00

Employer service hours

EAP session counts year to date

CITY OF TUCSON-Request 1396073-View 1755506-RPT_ID 214_BCN-Tier 0Current Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2023 Base Period reflects claims incurred between Jul. 2021 and Jun. 2022, paid through Jun. 2023

Employee Assistance Program - Session Frequency

CITY OF TUCSON EAP

Comments

• To date, 36.3% of clients used full EAP session benefits of 6 or more sessions

• 4.3 sessions per unique customer

• Number of unique EAP customers: 223

• Total number of paid YTD EAP sessions: 968

• Book of business norm: 4.4 per unique customer

Please note there is always a lag with claim submissions by EAP providers.

32 31

EAP Visits

1 2 3 4 5 6 >6

Jul 2023 - Jun 2024

© Evernorth Health Services | Confidential unpublished property of Evernorth Health Services. Do not duplicate or distribute. Use and distribution limited to only authorized persons All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

Employee Assistance Program - Executive Summary CITY OF TUCSON EAP - All Combined

EAP Dashboard

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 117_BCN-Tier 0

EAP utilization rate of Base period by 0.4% and Norm period by 8.7%

Comments

• The Current value of YTD EAP utilization rate differs from the YTD

• Top presenting issues Stress/Anxiety Marital/Partner Depression Concerns Information Only Grief/Loss Issues

Key EAP Utilization Metrics Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Overall Presentation Rate 57.7% 40.2% 53.8% 58.2% 52.5% 47.1% 16.6% EAP Utilization Rate 17.4% 12.2% 15.3% 15.5% 15.1% 15.5% 6.4% Work/Life Utilization Rate 0.8% 1.1% 0.8% 0.6% 0.8% 1.1% 0.3% Web Utilization Rate 39.6% 26.8% 37.6% 42.1% 36.5% 30.4% 9.9%

Average Monthly Employee Headcount 4,205 4,214 4,301 4,304 4,256 4,036 0 EAP Presentation 191 141 174 173 679 671 376,215

Crisis Calls 2.6%(5) 0.7%(1) 0.6%(1) 0.0%(0) 1.0%(7) 5.4% 3.2% Telephonic Consultations 3.1%(6) 2.8%(4) 2.3%(4) 1.7%(3) 2.5%(17) 3.3% 3.9% Manager/ Supervisor Referral 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.2% Mandatory Referral 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.2% DOT/Substance Abuse Professional 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0% Fitness for Duty 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0% Management Consultations 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 1.4% Critical Incidents 0.0%(0) 0.0%(0) 0.0%(0) 1.2%(2) 0.3%(2) 0.4% 4.1%

Web Sessions 416 282 404 453 1,555 1,229 549,100 Resolution Rate 98.6%(71) 95.7%(66) 97.5%(77) 98.2%(56) 97.5%(270) 97.2% 91.4%

Employee Assistance Program - Demographics

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

Presenting members by relationship type

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 097_BCN-Tier 0

80%

60%

40%

20%

0% Employee Spouse Dependent Other

32%

24%

16%

8%

0%

Demographics by age band

0-17 18-29 30-39 40-49 50-59 60+

0-17 18-29 30-39 40-49 50-59 60+

32 3

Demographics by gender

# of Cases for Males # of Cases for Females

Comments

• Ages 40-49 was the top age band for men

• Ages 30-39 was the top age band for women

• Customers age of 40 and above accounted for 38.6% of the EAP activity

• 59.5% of EAP participants were identified as employees, 14.9% as spouse/partner, 25.6% as dependents and 0.0% were defined as other in the current period

0-17 18-29 30-39 40-49 50-59 60+

Base Current NormBase Current Norm Male Female

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base Norm

Male 34.6% 31.4% 32.7% 39.0% 34.6% 36.0% 37.3% Female 41.6% 48.2% 42.1% 37.8% 42.1% 42.6% 62.7%

Employee Assistance Program - Top 5 Presentation & Assessment Profile

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 215_BCN-Tier 0

Presentation Profile Top 5

Assessment Profile Top 5

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Stress/Anxiety 33.0%(63) 33.3%(47) 30.3%(53) 31.8%(55) 32.1%(218) 32.0% 35.2%

Marital/Partner 14.7%(28) 14.2%(20) 19.4%(34) 12.1%(21) 15.1%(103) 14.2% 11.6%

Depression Concerns 14.7%(28) 9.9%(14) 14.9%(26) 16.8%(29) 14.3%(97) 15.9% 20.1%

Information/Inquiries 12.6%(24) 13.5%(19) 13.7%(24) 9.2%(16) 12.2%(83) 9.8% 11.4%

Grief & Loss 4.2%(8) 5.0%(7) 8.6%(15) 6.4%(11) 6.0%(41) 4.2% 4.9%

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Adjustment Disorder 35.0%(14) 32.3%(10) 47.9%(23) 24.1%(7) 36.5%(54) 33.1% 24.9%

Anxiety Disorder 22.5%(9) 19.4%(6) 27.1%(13) 17.2%(5) 22.3%(33) 17.9% 23.4%

Legal 15.0%(6) 9.7%(3) 10.4%(5) 10.3%(3) 11.5%(17) 9.7% 5.5%

Mood Disorder 5.0%(2) 16.1%(5) 4.2%(2) 13.8%(4) 8.8%(13) 9.0% 13.2%

Family Concerns 2.5%(1) 6.5%(2) 4.2%(2) 10.3%(3) 5.4%(8) 2.8% 5.9%

Employee Assistance Program - Presentation Profile

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 132_BCN-Tier 0

Presentation profile Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Stress/Anxiety 33.0%(63) 33.3%(47) 30.5%(53) 31.8%(55) 32.1%(218) 32.0% 35.2%

Marital/Partner 14.7%(28) 14.2%(20) 19.0%(33) 12.7%(22) 15.2%(103) 14.3% 11.6%

Depression Concerns 14.7%(28) 9.9%(14) 14.9%(26) 16.8%(29) 14.3%(97) 15.8% 20.1%

Information/Inquiries 12.6%(24) 13.5%(19) 13.8%(24) 8.7%(15) 12.1%(82) 9.8% 11.4%

Grief & Loss 4.2%(8) 5.0%(7) 8.6%(15) 6.4%(11) 6.0%(41) 4.2% 4.9%

Family Concerns 5.2%(10) 3.5%(5) 2.3%(4) 8.7%(15) 5.0%(34) 6.9% 3.2%

Legal 3.1%(6) 6.4%(9) 5.2%(9) 2.9%(5) 4.3%(29) 5.4% 2.7%

Job/Career Issues 4.2%(8) 4.3%(6) 1.7%(3) 2.3%(4) 3.1%(21) 2.4% 2.7%

Anger Management 1.0%(2) 2.1%(3) 0.0%(0) 3.5%(6) 1.6%(11) 1.3% 0.7%

Alcohol Problem 2.1%(4) 1.4%(2) 0.0%(0) 1.7%(3) 1.3%(9) 1.3% 1.0%

Child/Parenting 0.5%(1) 0.0%(0) 1.1%(2) 1.2%(2) 0.7%(5) 1.8% 1.2%

Physical Health 1.6%(3) 0.7%(1) 0.0%(0) 0.6%(1) 0.7%(5) 0.6% 0.3%

Abuse, Sexual, Physical, Emotional 0.0%(0) 1.4%(2) 1.1%(2) 0.0%(0) 0.6%(4) 0.4% 0.5%

Developmental/Attention Issues 0.0%(0) 0.7%(1) 0.6%(1) 1.2%(2) 0.6%(4) 0.6% 0.6%

Financial 0.5%(1) 1.4%(2) 0.0%(0) 0.6%(1) 0.6%(4) 0.6% 1.2%

All Others 2.6%(5) 2.1%(3) 1.1%(2) 1.2%(2) 1.8%(12) 2.5% 2.8%

Comments

• YTD Stress/Anxiety percentage differs from the Base period by 0.1% and from the BOB norm by -3.1%

Employee Assistance Program - Assessment Profile

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 336_BCN-Tier 0

Assessment Profile

Comments

• YTD Adjustment Disorder percentage differs from the Base period by 3.4% and from the BOB norm by 11.6%

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Adjustment Disorder 35.0%(14) 32.3%(10) 47.9%(23) 24.1%(7) 36.5%(54) 33.1% 24.9%

Anxiety Disorder 22.5%(9) 19.4%(6) 27.1%(13) 17.2%(5) 22.3%(33) 17.9% 23.4%

Legal 15.0%(6) 9.7%(3) 10.4%(5) 10.3%(3) 11.5%(17) 9.7% 5.5%

Mood Disorder 5.0%(2) 16.1%(5) 4.2%(2) 13.8%(4) 8.8%(13) 9.0% 13.2%

Family Concerns 2.5%(1) 6.5%(2) 4.2%(2) 10.3%(3) 5.4%(8) 2.8% 5.9%

Stress 5.0%(2) 9.7%(3) 2.1%(1) 0.0%(0) 4.1%(6) 7.6% 9.1%

Information Only 2.5%(1) 6.5%(2) 0.0%(0) 0.0%(0) 2.0%(3) 1.4% 2.6%

Other Emotional Disorder 2.5%(1) 0.0%(0) 0.0%(0) 3.4%(1) 1.4%(2) 0.0% 0.8%

Personality Disorder 2.5%(1) 0.0%(0) 0.0%(0) 3.4%(1) 1.4%(2) 3.4% 0.9%

Management Consultations 0.0%(0) 0.0%(0) 0.0%(0) 6.9%(2) 1.4%(2) 0.7% 0.1%

Child / Adolescent 2.5%(1) 0.0%(0) 2.1%(1) 0.0%(0) 1.4%(2) 2.1% 1.6%

Alcohol Dependence 0.0%(0) 3.2%(1) 0.0%(0) 0.0%(0) 0.7%(1) 1.4% 0.5%

Convenience Services 2.5%(1) 0.0%(0) 0.0%(0) 0.0%(0) 0.7%(1) 0.0% 0.4%

Organic Mental Disorder 0.0%(0) 0.0%(0) 0.0%(0) 3.4%(1) 0.7%(1) 0.0% 0.1%

Child / Parenting 2.5%(1) 0.0%(0) 0.0%(0) 0.0%(0) 0.7%(1) 0.7% 0.4%

All Others 0.0%(0) 0.0%(0) 2.1%(1) 6.9%(2) 1.4%(2) 10.3% 10.7%

Employee Assistance Program - Life Events

Comments

• Legal is the top life event issue across the EAP book of business

• YTD Legal results differ from the base period by 4.6% and the BOB norm by 26.7%

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 087_BCN-Tier 0

Life event presentation profile

Life event presentation demographics

Employee

Dependent

94%

6%

Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Legal 75.00%(6) 75.00%(9) 100.00%(9) 83.33%(5) 82.86%(29) 78.26% 56.19%

Financial 12.50%(1) 16.67%(2) 0.00%(0) 16.67%(1) 11.43%(4) 8.70% 24.59%

Eldercare 0.00%(0) 8.33%(1) 0.00%(0) 0.00%(0) 2.86%(1) 2.17% 4.80%

Relocation Issues 12.50%(1) 0.00%(0) 0.00%(0) 0.00%(0) 2.86%(1) 0.00% 2.04%

Employee Assistance Program - Closed Cases and Referral Recommendations

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 172_BCN-Tier 0

Closed cases and referral recommendations Q1 Current Q2 Current Q3 Current Q4 Current YTD Base BOB Norm

Resolved by EAP 98.6%(71) 95.7%(66) 97.5%(77) 98.2%(56) 97.5%(270) 97.2% 91.4%

Resolved through face-to-face EAP and Work/Life 93.1%(67) 88.4%(61) 88.6%(70) 86.0%(49) 89.2%(247) 89.6% 79.1%

Management consultation 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 2.1%

Resolved by telephonic consultation 5.6%(4) 7.2%(5) 8.9%(7) 12.3%(7) 8.3%(23) 7.6% 10.3%

Referrals on Assessed closed cases 1.4%(1) 4.3%(3) 2.5%(2) 1.8%(1) 2.5%(7) 2.8% 8.6%

Inpatient mental health 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Inpatient substance abuse 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Outpatient Mental Health 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 2.0%

Outpatient substance abuse 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Partial Hospitalization 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.1%

Telephone Consult referred to face-to-face EAP 1.4%(1) 4.3%(3) 2.5%(2) 1.8%(1) 2.5%(7) 2.4% 6.3%

Medical referral 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Telephone consult referred to treatment 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

Client did not complete EAP Assessment 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0% 0.0%

All Others 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.0%(0) 0.4% 0.1%

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 127_BCN-Tier 0

Employee Assistance Program - Web Utilization CITY OF TUCSON EAP - All Combined

Web sessions by monthWeb utilization by time of day

4 p.m. - 8 p.m. , 28%

6 a.m. - Noon , 16%

8 p.m. - Midnight , 15%

Midnight - 6 a.m. , 8%

Noon - 4 p.m. , 33%

Current Base Current

Benefit Check , 45%

EAP Services Reqst , 25%

Provider Search , 23%

Contact Us , 5%

FAQ , 2%

Top five groups accessed

92 88

113112108

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Comments

• Web utilization was highest during Noon - 4 p.m. time frame, accounting for 33% of utilization

• Average minutes per session : 4.29

• Average pages viewed per session : 1.58

• Online authorizations : 362

Employee Assistance Program - Organizational Services

Comments

Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 213_BCN-Tier 0

Death/Medical

YTD reasons for management consultations YTD reasons for critical incident response

Desc YTD Current Base

Purchased 40.00 40.00

Used / Anticipated 14.00 21.50

Remaining(Over) 26.00 18.50

By Type of Service 0.00 0.00

Benefit / Health Fairs 0.00 0.00

Critical Incident Response 4.00 8.00

Onsite Layoff Counseling 0.00 0.00

Wellness Seminars 10.00 13.50

Employer service hours

EAP session counts year to date

CITY OF TUCSON-Request 1476795-View 1852719-RPT_ID 214_BCN-Tier 0Current Period reflects claims incurred between Jul. 2023 and Jun. 2024, paid through Jun. 2024 Base Period reflects claims incurred between Jul. 2022 and Jun. 2023, paid through Jun. 2024

Employee Assistance Program - Session Frequency CITY OF TUCSON EAP - All Combined

Comments

• To date, 33.6% of clients used full EAP session benefits of 6 or more sessions

• 4.5 sessions per unique customer

• Number of unique EAP customers: 244

• Total number of paid YTD EAP sessions: 1098

• Book of business norm: 4.6 per unique customer

Please note there is always a lag with claim submissions by EAP providers.

EAP Visits

1 2 3 4 5 6 >6

Jul 2024 - Jun 2025

© Evernorth Health Services | Confidential unpublished property of Evernorth Health Services. Do not duplicate or distribute. Use and distribution limited to only authorized persons All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Detailed Executive Summary CITY OF TUCSON

Average Monthly Employee Headcount

4,280 Employees

Demographics Overview of the Customers

33.5% Male 32.4% Female 34.1% Other 59% Employee Average Age: 42

19.9% Spouse Average Age: 42

21.2% Dependent Average Age: 21

Avg # Sessions per Unique Participants

Current Year to Date 5.3

Unique Participants

Current Year to Date

1,558 Total Sessions Year to Date

Base: 4.5 Norm: 5

Base: 259

Stress/Anxiety Marital/Partner Information Only

Depression Family All Other

Ca se s

Top Presenting Reasons for Call/Web/Chat

33.7%

18.8% 14.2% 13%

4.9%

15.4%

Based on total cases, presentation profile indicates the problem as defined by the customer

Engagement and Access to Quality Care

Telephonic

Digital Engagement

Organizational Services

EAP

Sessions

Total Cases

Telephonic Consultations

Crisis Calls 1,884

Web Sessions

EAP Codes Generated out of Employ er Serv ice Hours Used

23 Remaining

1,558 Paid

Counseling Sessions

Comments

• Gender Other includes non-sexed, unknown and null data

• Total Cases is a combination of Telephonic and Digital

• Historically, all calls connected to our crisis team were categorized as crisis calls while consultations were separate. Current state, when the call is connected to the clinicians, they make the clinical determination if the call is a crisis assessment or if a clinical consultation would be appropriate - resulting in lower crisis calls and increased consultations.

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Journey CITY OF TUCSON

Ca se s

Month

Jul 2024 Aug 2024 Sep 2024 Oct 2024 Nov 2024 Dec 2024 Jan 2025 Feb 2025 Mar 2025 Apr 2025 May 2025 Jun 2025

Total Cases By Month

67 68 66

54 51

Telephonic/Chat

Customers Utilizing Program

Total Cases

YTD Web Sessions

1,884

Customer Interactions (Clinical and Non-Clinical Interactions w/Customer)

EAP

Resolution Rate

100%

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Utilization CITY OF TUCSON

Utilization Type Count by Utilization Category Type Utilization Percentage by Category Type

Cases 655 15.3%

Customer Interactions 0 0%

Presenting Problem Clinical 629 Non-Clinical 24 Total Presenting Problem 653 15.3%

Overall Utilization as historically captured utilizing Presenting Problem and web sessions 2,537 59.3%

Comments

• All Utilization categories are divided by employee headcount

• There were 534 customers that opened 655 Cases in the reporting period

• Those 655 Cases resulted in 0 Customer Interactions as each case can have more than one interaction based on interaction with a personal advocate

• Those 655 Cases represented 653 total presenting problems as cases can have more than one presenting problem

• Utilization Percentage by Category Type is annualized

• Note: Utilization by category types are independent of each other

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Demographics CITY OF TUCSON

Demographics Statistics

Customers

58.9% 19.9%

21.2%

0%

OtherDependentSpouseEmployee

Age Distribution

0%

10%

20%

30%

40%

1-17 18-29 30-39 40-49 50-59 60-64 65+

Current Average Age

42yr Employee Base: 41yr Norm: 39yr

42yr Spouse Base: 43yr Norm: 43yr

21yr Dependent Base: 19yr Norm: 19yr

Base Current Norm

Customers/Participants Gender Distribution

0% 50% 100%

Male 33.5% Base: 34.8% Norm: 17.9%

79.9% 17.9%

Employee Spouse Dependent Other

0% 50% 100%

Female 32.4% Base: 40.5% Norm: 30.6%

42.8% 31.2% 26%

0% 50% 100%

Other 34.1% Base: 24.7% Norm: 51.6%

53.8% 26.4% 19.8%

Comments

• Gender Other includes non-sexed, unknown and null data

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Digital Behavioral Health Integrated Engagement CITY OF TUCSON

Web Utilization

W eb

S es si on s Co un t

Month

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

1,884 YTD Web Sessions

8.8 page views per unique web session minutes per unique web session

151 147

101 95 84 77

109 106 127 132 144

115 103 101

Base Current

Actions Taken During Web Utilization

0% 20% 40% 60% 80% 100%

Coverage_Page

Provider_Search

Contact_Us

Healthy_Rewards

Work_Life

Others

81.7%

26.7%

6.4%

1.8%

1.7%

1.1%

Comments

• Enter your comment(s) here

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Digital Behavioral Health Integrated Engagement CITY OF TUCSON

Number of Customers Clicking on to Engage in BH Resources

MDLIVE Talkspace Grow Therapy Sondermind Alma All Others

12 11 5 4 5

Comments

• Enter your comment(s) here

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Digital - Registrations CITY OF TUCSON

Total Employees Registered for EAP Access

To ta l E m pl oy ee s

Re gi st er ed

Jul 2024 Aug 2024 Sep 2024 Oct 2024 Nov 2024 Dec 2024 Jan 2025 Feb 2025 Mar 2025 Apr 2025 May 2025 Jun 2025

Comments

• Enter your comment(s) here

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Engagement - When are Customers Engaging CITY OF TUCSON

Time of Day that Customers are Utilizing Web Services

0%

10%

20%

30%

40%

50%

12 AM to 06 AM 06 AM to 12 PM 12 PM to 04 PM 04 PM to 08 PM 08 PM to 12 AM

Day of the Week Customers are Utilizing Web Services

0%

5%

10%

15%

20%

25%

30%

Sun Mon Tue Wed Thurs Fri Sat

No data available

Comments

• Most frequent day for web utilization is Thurs

• Customers are utilizing web services most often from 12 PM to 04 PM and telephone services from N/A

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Presentation Profile CITY OF TUCSON

Presentation Profile Top 5 Clinical

Count %

Stress/Anxiety 212 33.7%

Marital/Partner 118 18.8%

Information Only 89 14.2%

Depression 82 13%

Family 31 4.9%

Comments

• Enter your comment(s) here

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Employer Services CITY OF TUCSON

Total Year to Date

0 Critical Incidents Base: 2

Total Year to Date

13 Wellness Seminars Completed Base: 10 Norm: 9

Number of Utilized Employer Service Hours

0 5 10 15 20

CISM

Wellness Seminar

Total Number of Utilized Employer Service Hours: 17

Base Current

Hours Events

Base Curre nt Base Curre nt

CISM 4 0 2 0

Wellness Seminar 10 17 10 13

0 0.5 1

Management Referrals

Current

Base

Base Current

0 2 4

Management Consultation 02

Comments

• Enter your comment(s) here

Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Detail for Presentation Profile - Clinical CITY OF TUCSON

Presentation Profile

Q1 Q2 Q3 Q4 YTD

Count % Count % Count % Count % Count %

Stress/Anxiety 68 33.3% 64 39.5% 38 32.8% 42 28.6% 212 33.7%

Marital/Partner 32 15.7% 21 13% 33 28.5% 32 21.8% 118 18.8%

Information Only 29 14.2% 22 13.6% 15 12.9% 23 15.7% 89 14.2%

Depression 29 14.2% 22 13.6% 12 10.3% 19 12.9% 82 13%

Family 13 6.4% 3 1.9% 6 5.2% 9 6.1% 31 4.9%

Job/Career 10 4.9% 6 3.7% 4 3.5% 9 6.1% 29 4.6%

Grief and Loss 9 4.4% 10 6.2% 2 1.7% 6 4.1% 27 4.3%

Child/Parenting 3 1.5% 4 2.5% 2 1.7% 0 0% 9 1.4%

Alcohol 4 2% 2 1.2% 0 0% 3 2% 9 1.4%

Physical Health 2 1% 1 0.6% 1 0.9% 2 1.4% 6 1%

Anger Management 0 0% 3 1.9% 2 1.7% 1 0.7% 6 1%

Suicidal/Homicidal 1 0.5% 2 1.2% 0 0% 0 0% 3 0.5%

Abuse, Sexual, Physical, Emotional 2 1% 1 0.6% 0 0% 0 0% 3 0.5%

Developmental/Attention 2 1% 0 0% 0 0% 0 0% 2 0.3%

Workplace Aggression 0 0% 0 0% 1 0.9% 0 0% 1 0.2%

All Others 0 0% 1 0.6% 0 0% 1 0.7% 2 0.3%

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Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

EAP Digital Navigation Detail CITY OF TUCSON

Web Utilization Detail

Q1 Q2 Q3 Q4 YTD

Count % Count % Count % Count % Count %

Coverage_Page 343 79.8% 586 88% 373 79.5% 237 74.3% 1,539 81.7%

Provider_Search 148 34.4% 116 17.4% 132 28.1% 107 33.5% 503 26.7%

Contact_Us 42 9.8% 22 3.3% 25 5.3% 32 10% 121 6.4%

Healthy_Rewards 11 2.6% 6 0.9% 6 1.3% 11 3.5% 34 1.8%

Work_Life 9 2.1% 9 1.4% 5 1.1% 8 2.5% 31 1.7%

FAQ 10 2.3% 0 0% 0 0% 0 0% 10 0.5%

Health_Articles 2 0.5% 1 0.2% 2 0.4% 4 1.3% 9 0.5%

Awareness_Series 0 0% 1 0.2% 0 0% 0 0% 1 0.1%

Services_Request 0 0% 0 0% 0 0% 0 0% 0 0%

Self_Assessment 0 0% 0 0% 0 0% 0 0% 0 0%

Lifestyle_Management 0 0% 0 0% 0 0% 0 0% 0 0%

Health Assistance 0 0% 0 0% 0 0% 0 0% 0 0%

Comments

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Client: CITY OF TUCSON | Client ID: 03802 | Account: All Accounts Base Date: Jul 2023 - Jun 2024 paid through Jun 2024 | Current Date: Jul 2024 - Jun 2025 paid through Jun 2025 | Report Run Date: Jul 19, 2025

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies

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