24123 Exhibit B2 Per Req.docx

EXHIBIT B2 – PERFORMANCE REQUIREMENTS

Type/print full legal name of Bidder company

Instructions:

Note: Bidders must follow the instructions set forth in this Exhibit. Unless Enterprise Services, in its discretion, determines that a Bidder’s variance from these instructions is immaterial or timely corrected, bids that do NOT follow these instructions will be deemed to be nonresponsive and rejected.

1. Add Bidder’s business name above and follow the instructions below.

2. Review and respond to all questions.

3. Provide a written response that addresses how Bidder meets or exceeds each requirement in the Written Response column. Responses will count for all contract categories Bidder is submitting a bid for.

a. Supporting Information. Please make sure to include references in Exhibit A2 – Bidder Profile that align with the information provided in this exhibit. Enterprise Services may request additional information or references to help verify the information provided by Bidder in this exhibit. A Bidder’s failure to provide such requested information to Enterprise Services within five (5) business days will result in disqualification.

b. Bidder’s Commitments. Please note that, if Bidder is awarded a contract, Bidder’s responses to some of the performance requirements below (e.g., customer service) will be incorporated into the resulting contract. Accordingly, Bidder is cautioned to state only commitments that Bidder can meet throughout the term of the Cooperative Purchasing Agreement. An awarded Bidder (i.e., contractor) who is not able to meet such commitments throughout the term will be subject to contract termination for breach of contract and damages. Please see Exhibit D – Cooperative Purchasing Agreement.

c. Word Limit. Bidder’s responses must demonstrate knowledge of the subject matter. Each question will have a different maximum word limit. Each written response must be complete and will be evaluated on its own merits. Limited responses may receive lower scores than those that demonstrate knowledge of the subject matter. The total word count for all written responses must not exceed the stated limits. Any text in excess of the stated maximum will be deleted prior to forwarding the submittals to the evaluation team. Each written response must be complete and will be evaluated on its own merits. Bidders cannot include links to external content or embedded documents, such additional materials will not be evaluated.

4. Bidder’s written response to the performance requirements will be assessed as follows:

5. Submit the exhibit as a Microsoft Word document and without modifying the formatting. If you need to print out this document for any reason, please note this document is size Legal 8.5” x 14”.

Stated Business Need

To meet minimum acceptable standard [0%]: Each Bidder’s key personnel who will be supporting the resulting Cooperative Purchasing Agreement, if awarded, must have 3 years of relevant industry experience. Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration. Add or delete Key Personnel lines as needed.

Added value: In the written response, demonstrate added value to the state by listing education, professional certifications, or other relevant industry recognition for each key personnel who will be supporting the resulting Cooperative Purchasing Agreement that exceeds the minimum acceptable standard above. Add or delete Key Personnel lines as needed.

Written Response Required. Keep total response for all sections to 750 words or less. Add or delete Key Personnel lines as needed.

1. Key Personnel 1 Role/Title:

· Minimum acceptable standard: Years of Industry Experience:

· Added value: Key Personnel 1 education, professional certifications, or other relevant industry recognition:

2. Key Personnel 2 Role/Title:

· Minimum acceptable standard: Years of Industry Experience:

· Added value: Key Personnel 2 education, professional certifications, or other relevant industry recognition:

3. Key Personnel 3 Role/Title:

· Minimum acceptable standard: Years of Industry Experience:

· Added value: Key Personnel 3 education, professional certifications, or other relevant industry recognition:

To meet minimum acceptable standard [0%]: Bidder must, as specified in Exhibit D – Cooperative Purchasing Agreement, provide customer support via telephone and email from 8 AM to 5 PM Pacific Standard time and respond to customer routine questions and quote requests within 72 hours (3 calendar days). Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by offering excellent and timely customer support, communication, and dispute escalation that exceed the minimum acceptable standard above.

· Escalation process for any customer service issue that is not resolved within 24 hours.

· Ongoing customer feedback process – your company’s approach to proactively seek, collect, and resolve any negative customer feedback.

Minimum acceptable standard:

· Customer service hours for phone and email support (in PST):

· Response time commitment:

· For customer routine questions. This response time is the time for a resolution/answer to a routine question. Routine questions are questions about the scope of work, process of work, status of current projects, invoicing, or reporting.:

· For quote requests. This response time is the time for a fully completed quote to be sent to the Purchaser, assuming the Purchaser has included relevant information in prior correspondence.:

Added value:

· Escalation process for any customer service issue that is not resolved within 24 hours:

· Ongoing customer feedback process – your company’s approach to proactively seek, collect, and resolve any negative customer feedback:

To meet minimum acceptable standard [0%]: As stated in Exhibit D- Cooperative Purchasing Agreement, section 8.2 (d), at a minimum, Bidders must commit to deliver all orders within 30 days of the order receipt. Bidders that do not meet this minimum acceptable standard may be disqualified from further consideration.

Added value: Provide information on how your company can meet and exceed the below stated delivery needs:

· Company process for backordered products.

Minimum acceptable standard:

· Not to exceed delivery time for all orders (in days):

Added value:

· Bidder’s process for backordered products?

To meet minimum acceptable standard [0%]: At a minimum, with no penalties, charges, or re-stocking fees applied, Purchasers must be able to return non-defective products in the original unopened packaging within 7 days of product delivery. See Exhibit D – Cooperative Purchasing Agreement. Bidders that do not meet this minimum acceptable standard may be disqualified from further consideration.

Added value: Demonstrate your company’s commitment to offer flexible and customer friendly solutions for non-defective product returns by providing the following information:

· Fees, if any, that would apply if a Purchaser returns non-defective products in their original, unopened packaging.

Minimum acceptable standard:

· Time frame after delivery when a Purchaser can return non-defective products in their original unopened packaging (in days):

Added value:

· If a Purchaser would like to return products, what fees, if any, would apply:

To meet minimum acceptable standard [0%]: Bidder must have at least one supply agreement in place. Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: Demonstrate that Bidder has inventory and supply chain management processes that will support the State needs with minimal disruptions by providing the following information:

· Identify what processes Bidder utilizes when an established Manufacturer no longer can supply a certain product;

· Identify and describe Bidder’s supply chain resilience strategies and/or programs in place to reduce short-term disruptions to the State.

Minimum acceptable standard:

· Number of supply agreements your company has, and with which Manufacturers:

Added value:

· Identify what processes Bidder utilizes when an established Manufacturer can no longer supply a certain product:

· Identify and describe Bidder’s supply chain resilience strategies and/or programs in place to reduce short-term disruptions to Washington and Oregon state:

Return this exhibit to Procurement Coordinator at:

DESContractsTeamCypress@des.wa.gov EXHIBIT B2 – PERFORMANCE REQUIREMENTS: 24123 – SURVEY AND MAPPING EQUIPMENT AND SUPPLIES PAGE 2 image1.jpeg