24-0082 Addendum 3 Bid Opening Date Extension_Bid Opening Information and Q and A from bidders TIMS V2.docx

ADDENDUM # 3

IFB

24-0082 Traffic Incident Management System (TIMS) BidBuy Reference # B-50038 Revised Bid Opening Date: As Published in BidBuy

Please be advised of the following changes to the above-mentioned solicitation:

I. Bid Opening Date:

The Bid Opening date has been rescheduled and is as published in BidBuy.

II. Bid Opening Teams meeting information:

Microsoft Teams meeting Join: https://teams.microsoft.com/meet/275196043922058?p=wdkHfgPFRLhI93QWGg Meeting ID: 275 196 043 922 058 Passcode: NE6M3br2

Need help? | System reference Dial in by phone +1 323-486-3157,,790878174# United States, Los Angeles Find a local number Phone conference ID: 790 878 174# III. Questions and Answers:

The following are questions received from Vendors and responses from Illinois Tollway pursuant to the question-and-answer portion of the above-mentioned solicitation. The Illinois Tollway has provided its answers accordingly.

1. Question: Could you please identify the current contractor supporting the existing TIMS solution?

Answer: Parson Transportation Group.

2. Question: Is the incumbent eligible to compete for this procurement?

Answer: Yes.

3. Question: Are there any third-party proprietary software components or licensed products within the current TIMS that are not owned by the Illinois Tollway and would require separate licensing or agreements?

Answer: Yes, there are subscriptions that will need to be maintained.

4. Question: Has the Illinois Tollway identified any significant challenges, limitations, or lessons learned from the current TIMS implementation that offerors should consider when proposing the replacement solution?

Answer: Challenges are on-going with builds and Tollway changing needs keep up as technology evolves. As an example, new cameras can pose challenges to make sure the technology can integrate into the traffic center along with the video wall.

5. Question: Are there any legacy system integrations or interfaces that have historically been particularly complex or critical to maintain?

Answer: The legacy components of the system that need to be maintained are Optelecom c-40 and c-60 encoders.

6. Question: Is there an anticipated, estimated, or currently recorded start date for the selected vendor or project team.

Answer: Estimated start date is 1st or 2nd quarter 2027.

7. Question: The RFP refers to the current TIMS system as specifically designed for Tollway’s operations. But it is not clear if Tollway is looking to completely replace the system with a new solution all together.

Page#2 Section A.2.1 is indicating “replace” But Page#3 Section B.1 indicates “if the replying vendor does reply with a replacement system” Would be able to provide clarification if the RFP would consider either options of “maintaining the current system” or “entirely replacing the current system with a replacement system”?

Answer: The Tollway is looking for a vendor to provide a new solution or possibly support the existing system, including enhancements.

8. Question: Question regarding Pricing table: If a responder is replying with option of maintaining the existing system, is the “Transition cost” mandatory?

Answer: The transition cost field is mandatory.

9. Question: The requirements for Project Manager state 'bachelor’s degree (CS or Traffic Engineering)'. Traffic Engineering does not exist as a bachelor’s degree, and those programs only exist in graduate school. We would recommend the requirement be amended to holding a bachelor's degree and having a certain number of years’ experience in the ITS/ATMS industry.

Answer: A bachelor’s degree in Civil Engineering, Computer Science, Information Systems, or a closely related technical field with demonstrated ITS/Traffic Management experience will satisfy this requirement. Equivalent education and experience may also be considered.

10. Question: The RFP references integrating with the Tollway Security Video Management System. Is this system currently in place? Is this system responsible for video distribution and recording?

Answer: Yes, Ocularis is used today for the roadway, but we have an open RFP and Occularis may not be the SVMS in the future. Distribution and recording are the responsibility of the Safety and Security team.

11. Question: Is this system responsible for video distribution and recording?

Answer: This system will provide video distribution to the video wall and select ISTHA network PCs. Video recording is required of the video on the video wall.

12. Question: Can you provide any more insight on this integration such as platform vendor/provider?

Answer: The current system is managed by Parsons on a Postgres technology.

13. Question: Can ITSHA Provide a full inventory of field devices that includes manufacturer and model number?

Answer: Our core field devices are as follows:

Cameras: Axis DMS: LedStar and Daktronics MVDS: ISS echo / SX300 and Houston Radar Speedlane Pro Sensys BlueToad Vaisala.

14. Question: For on-prem solutions, will servers be provided by ISTHA or should server costs be included by vendors?

Answer: The Tollway will provide virtual machines and if other servers and equipment are needed, they will be provided by the Tollway.

15. Question: For cloud solutions, will a cloud be provided by ISTHA or should cloud costs be included by vendors? We want to ensure there is a level playing field for IT costs irrespective of which option vendors choose to propose.

Answer: Yes, should be included by the vendors. However, this will be owned in our tenant and Azure to ensure we are not a third-party cloud platform.

16. Question: For on-prem solutions, is the current traffic management server infrastructure available for deployment of any of the proposed solution?

Answer: Yes, it will be available as we want to run in the existing new system in parallel on the same hyper-visor side by side.

17. Question: In addition to Zabbix, what other tooling is currently in use and deployed and maintained by ITSHA IT that is available for vendors to leverage?

Answer: Using Zabbix as an example, it is not the Tollway corporate standard, if you want to propose/deploy a new tool the Tollway is open to hearing your recommendations.

18. Question: What on-site support is required to maintain and support the Traffic Management Application? In a cloud hosted system, we would expect most support to be provided remotely.

Answer: The Customer Support team handles desktop issues. For outages and upgrades, the Tollway expects onsite where remote support is not practical.

19. Question: Please can you provide further information on the intent behind the ten-minute response time? This is more aggressive than any response time we have ever seen in any other industry RFP.

Answer: TIMS supports real-time management of incidents occurring on approximately 294 miles of interstate toll facilities operating 24 hours per day. Because system availability directly impacts incident response, lane closures, traveler information, emergency responder coordination, and roadway safety, rapid vendor acknowledgement and engagement are required. The ten-minute response requirement reflects acknowledgement and initiation of troubleshooting, not necessarily complete resolution.

20. Question: Can you also please provide clarity behind the types of issue where you would expect an onsite presence within the two-hour on-site response time?

Answer: On-site response would generally be expected for Priority 1 system failures, major interface failures, complete loss of operational capability, failures affecting dispatch or incident management functions, or circumstances where remote troubleshooting cannot restore service.

21. Question: As owners of the source code, are ISTHA staff developing code with the current vendor? If so, what percentage of development is performed by ISTHA staff?

Answer: Current vendor develops and supports all code.

22. Question: For clarity, if a vendor provides an alternative solution, is it acceptable to not provide code ownership to ISTHA?

Answer: No. The Illinois Tollway requires ownership of all custom-developed software, source code, documentation, and configuration developed specifically under this contract. Vendors utilizing commercial off-the-shelf software may retain ownership of proprietary software components while granting the Tollway perpetual rights to use the delivered solution.

23. Question: Is the current vendor required to support and assist a potential new vendor for a period of time? And are terms for that support established and available to review?

Answer: Yes, they will be required to support and assist during the transition period.

24. Question: Are supporting contracts and personnel such as IT staff and associated providers also in a 24/7/365 responsibility where the TIMS system is connecting/utilizing to those hardware, software, and data systems?

Answer: Yes.

25. Question: With the existing TIMS software, is volume and severity of support calls, trends on issue causes, and resolution durations able to be provided or summarized?

Answer: Yes, this should be provided by the vendor to share with ISTHA.

26. Question: The pricing exhibit includes an ODC line item. Please confirm which categories of Other Direct Costs are allowable (travel, training, cloud hosting, software subscriptions, hardware, third-party services, etc.)?

Answer: The direct costs will include travel, hardware, software, and recurring subscriptions (approximately $500k).

27. Question: Section B.4: At the end of the 6-month transition period do all Contract/Mandatory requirements need to be implemented in the solution, or can they be in-process at a schedule in our proposal?

Answer: The expectation is that the core operational functionality necessary to support daily Tollway operations will be fully implemented and operational at the completion of the transition period. Remaining non-critical enhancements may continue according to an approved implementation schedule.

28. Question: Section F.1.16: Can the proposed solution utilize existing Alarm Levels that differ from the specific levels listed in the requirement?

Answer: Alternative alarm classifications are acceptable provided they offer equivalent or greater functionality and can be mapped to Tollway’s operational priorities.

29. Question: Section F.1.70: Are the workflows referenced by the requirement those listed under the Change Control Process (section 5.2.3 on page 75) or operational workflows of TIMS users? If the latter, can those be provided?

Answer: Available workflows will be provided to the selected vendor, as appropriate, following contract award.

30. Question: Section F.1.114: are any of the certifications listed required for the proposed solution? They are all unchecked.

Answer: If the vendor provides an On-Prem solution, the Tollway needs a Security Architecture Review and SOC2. If the vendor hosts the solution, Tollway will prefer SOC2.

31. Question: Section F.2.53, F.2.54, F.2.55: Will a degree in Civil Engineering with a focus on traffic meet the degree requirements for these staff members?

Answer: Candidates who substantially meet the experience requirements may be proposed provided with a reasonable timeline for obtaining required certifications is included and approved by Tollway.

32. Question: Section F.2.57: Are any of the certifications listed required for the proposed solution? They are all unchecked.

Answer: Yes, they should be certified within the application and work along with the ISTHA Sys Admin’s.

33. Question: Section F.19: lists the required certifications for a System Administrator. Is it acceptable for a candidate to be put forward with some certifications still missing but a timeline provided to achieve those certifications?

Answer: Candidates who substantially meet the experience requirements may be proposed provided with a reasonable timeline for obtaining required certifications is included and approved by the Tollway.

34. Question: Section F.1.8: Can examples of map properties be provided?

Answer: Examples are as specified in F.1.8.

35. Question: Section F.1.67: Can definitions of existing reports be provided?

Answer: Can the vendor provide a list of what reports are available, i.e. system availability?

36. Question: Section F.2.3: Can interface documents be provided?

Answer: Existing interface documentation will be made available to the selected vendor, as appropriate, during the implementation phase. Vendors should base their proposals on the interface requirements identified within the solicitation and demonstrate their experience in integrating with similar transportation management systems and industry-standard interfaces.

37. Question: Section F.2.4: - Are all PCMS NTCIP compliant? Can a list of vendors be provided?

Answer: Yes, Vermac, Wanco, Addco, Daktronics, Solar Tech, US Traffic and Display Solutions have all been used by the Tollway.

38. Question: Section F.3.20: Can you please list expected video destinations?

Answer: To the Tollway owner workstations, video display walls, other Tollway personnel, and external partner agencies.

39. Question: Section F.3.23: Which video wall vendors are required? How many video walls are there?

Answer: One video wall with multiple sections. Weytec PC’s and Activu run the wall.

40. Question: Section F.3.24: Can interface doucment for CAD/TIMS interface be provided?

Answer: Existing interface documentation will be made available to the selected vendor, as appropriate, during the implementation phase. Vendors should base their proposals on the interface requirements identified within the solicitation and demonstrate their experience in integrating with similar transportation management systems and industry-standard interfaces.

41. Question: Section F.3.25: Can interface doucment for AVL interface be provided?

Answer: The interface provides the location of Tollway owned vehicles. Available interface documentation will be provided to the selected vendor, as appropriate, following contract award.

42. Question: Section F.3.26: Can interface doucment for Cartegraph interface be provided?

Answer: The interface serves as the Tollway’s asset management system, which includes, but not limited to, Tollways ITS System. Available interface documentation will be provided to the selected vendor, as appropriate, following contract award.

43. Question: Section F.3.27: Can interface doucment for LCMS interface be provided?

Answer: Available LCMS interface documentation will be provided to the selected vendor, as appropriate, following contract award.

44. Question: Section F.3.28: Can a list of camera types and protocols be provided?

Answer: Axis Q6355, Q6358, Q6315. HTTPS protocol is used.

45. Question: Section F.3.29: Are all DMS NTCIP compliant?

Answer: Yes.

46. Question: Section F.3.30: Can interface document be provided for I-PASS probe data?

Answer: The interface provides roadway travel time and traffic performance data derived from Illinois Tollway operational systems. Available interface documentation will be provided to the selected vendor, as appropriate, following contract award.

47. Question: Section F.3.34: Can interface document be provided for Gateway interface?

Answer: The Gateway interface provides an exchange of roadway and operations information. Available interface documentation will be provided to the selected vendor, as appropriate, following contract award.

48. Question: Section F.3.35: Can interface document be provided for Gateway video sharing interface?

Answer: Existing interface documentation, if available, will be provided to the selected vendor following contract award, as appropriate. The proposed solution shall support integration with the Illinois Tollway’s Gateway video sharing interface to facilitate the secure sharing of authorized video streams with approved external agencies and partner systems while maintaining applicable security and user access controls.

49. Question: Section F.3.37: Can interface document be provided for RWIS?

Answer: The proposed solution shall support integration with the Illinois Tollway’s Road Weather Information System (RWIS) to facilitate the exchange and display of roadway weather and environmental data necessary to support traffic and maintenance operations. Available interface documentation will be provided to the selected vendor, as appropriate, following contract award.

50. Question: In order to provide an accurate cost, especially for the interfaces to other systems, would a time extension for the response to this RFP be possible?

Answer: The bid opening date has been extended per this addendum.

51. Question: Should proposals be based on maintaining and enhancing the existing codebase, or replacement?

Answer: The Tollway is open to either:

• continued support and enhancement of the existing TIMS platform, or

• implementation of a replacement solution.

Vendors should clearly identify which approach is being proposed and demonstrate how all functional and technical requirements of the solicitation will be satisfied.

52. Question: F.2.52 - C-1a System Compliance (SaaS): Will Illinois accept ISO 27001 (or ISO 27017) as an equivalent certification to SOC 2 Type 2 for a cloud solution?

Answer: If the vendor provides an On-Prem solution, the Tollway needs a Security Architecture Review. If the vendor hosts the solution, Tollway would prefer SOC2.

53. Question: F.3.4 - General User Capabilities – Video Users: Can you clarify what is the role of “video users only” and what capabilities they will have?

Answer: Tollway staff monitoring video feeds in the Traffic Operations Center.

54. Question: F3.8 - Video – Video Analytics: How many cameras are expected to have video analytics?

Answer: The proposed solution shall provide video analytics capabilities for cameras designated by the Illinois Tollway.

55. Question: F3.8 - Video – Video Analytics: What are the brands and models of the cameras?

Answer: Axis Q6355-LE and Axis Q6358-LE.

56. Question: F.3.14 - Video - Video Routing: Can you clarify the expected functionality of the Video Routing requirement, including what is meant by "destination," which video outputs users are expected to route to, and how the default destination should be configured and managed?

Answer: The routing destination can include the video wall, designated staff workstations and other approved viewing locations.

57. Question: F3.14 - Video - Video Routing: Are you willing to support modern web video streaming with protocols such as HLS, DASH or WebRTC?

Answer: Must stream over HTTPS to be considered.

58. Question: F3.17 - Video - Video Recording Positions: Can you clarify the intent of the requirement regarding video recording permissions and the ability to exclude video outputs from recording?

Answer: The intent of this requirement is to provide the Illinois Tollway with the ability to manage video recording permissions based on operational needs. The proposed solution shall allow authorized administrators to configure which video streams or outputs are recorded and to exclude designated outputs from recording, as appropriate, while maintaining required operational functionality and applicable record retention requirements.

59. Question: F3.21 - Is there a reason this is informational only? Is this not a requirement?

Answer: F.3.1 is stated as For informational purposes only.

60. Question: F.3.23 Video Display Wall Software Interface Support - Does Illinois expect all listed groups to have shared access to the same live, unrestricted video feeds on a single display, or differentiated access — where each group receives a role-appropriate view or subset of video? Additionally, how does this requirement relate to the video-sharing interface described in Section F.3.35 for Media using Gateway?

Answer: The proposed solution shall support configurable role-based access to video resources. User groups may be granted access to live video feeds, display wall layouts, and viewing capabilities appropriate to their operational responsibilities. Access to video streams shall be managed through configurable user permissions. The Video Display Wall interface is intended to support internal operational viewing, while the Gateway video-sharing interface supports the secure sharing of authorized video with approved external agencies and partner organizations.

61. Question: F.3.25 - Internal Interface - Automated Vehicle Location (AVL)- AVL vehicle location data is currently provided via a contract with Interfleet. If a proposed solution integrates AVL/GPS data through a different provider or method, would that be acceptable?

Answer: AVL provider contracts and implementation are managed through Tollway Fleet.

62. Question: F3.34 - External Gateway - The external Gateway interface is used to share lane closure data with Illinois, Wisconsin, and Indiana DOTs via XML feed. If an offeror does not currently maintain this specific Gateway interface, would a proposed equivalent interface delivering the same data to the Gateway be acceptable?

Answer: Yes but must be Tollway reviewed and approved. Interoperability and Compatibility are the requirements.

BIDDER MUST ACKNOWLEDGE RECEIPT OF THIS

ADDENDUM IN SECTION B.2 – ILLINOIS TOLLWAY,

ACKNOWLEDGEMENT OF AMENDMENTS.

ALL REVISIONS INSCRIBED HEREIN WILL

BE INCORPORATED INTO THE IFB

SPECIFICATION PER ADDENDUM # 3

ADDENDUM # 3 24-0082 Traffic Incident Management System (TIMS)

ILLINOIS TOLLWAY

2700 Ogden Avenue │Downers Grove, IL 60515 │ Phone: 630.241.6800 │TTY: 630.241.6988 www.illinoistollway.com image1.png