2-6. [Automated Crime Victims Notification System] BPM005579 Solicitation Attachment 6 - Key Personnel_Equifax Response 20240131.pdf

Request for Proposal

Solicitation No. BPM005579

Automated Crime Victims Notification System

Arizona Department of Administration State Procurement Office

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 6 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

1 Name: Emily Staples-Kamer Job title: Client Relationship Manager

Length of employment with the company: 12 years Length of time in current role: 12 years

Proposed percentage of overall time to be dedicated to the Services: 20 % If applicable, length of time in related experience with large local, state or federal government agencies: 12 years

Proposed position with regard to the Services: Emily will be your contact for day-to-day operations of the AZ CVNS program.

Proposed primary responsibilities with regard to the Services:

• Works closely with clients and their communities to ensure that AZ CVNS is hassle-free and easy to administer

• Day-to-day operations

• Communicates enhancements/updates

• Contract renewal

Describe experience in performing Services similar to those that are to be assigned:

Emily has been in the industry for 13 years and has been on the Insights team for 12 years.

She has worked directly with several state-wide implementations and will be the go-to leader for coordinating all ongoing service and activities related to the contract. Emily has provided top-notch support to nearly 10 clients as they implemented their VINE platform.

Emily has also successfully worked with several VINE states to achieve 100% participation from all agencies.

List job-related certifications, training, and education: University of Louisville, Bachelor of Science in Business and Marketing

Resume: See Attachment Key Personnel Resumes Supplement #6 Attachment Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 2 Name: Karen Adams Job title: Manager, Marketing and Training Programs company: 16 years Length of time in current role: 16 years

Proposed percentage of overall time to be dedicated to the Services: 10 % If applicable, length of time in related experience with large local, state or federal government agencies: 16 years

Proposed position with regard to the Services: Karen will work with ACJC to provide initial and ongoing training support.

Proposed primary responsibilities with regard to the Services:

• Manages training plan for staff and victim services personnel

• Supports AZ with specific CVNS training initiatives

• Responsible for ongoing training on applicable new enhancements

Describe experience in performing Services similar to those that are to be assigned:

Karen is a highly qualified and accomplished marketing and training manager who touts a strong background in project management, marketing and training design, and curriculum development. During her tenure with Insights, Karen has provided training support for more than 20 VINE implementations.

List job-related certifications, training, and education:

• Webster University, Master of Arts in Management & Leadership, 2006

• University of Louisville, Bachelor of Science in Business Management, 1993

• University of Louisville, Associate of Applied Science in Office Administration, Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 3 Name: Lana Carter-Fleig Job title: Manager, Operations Project Management company: 3 ½ years Length of time in current role: 3 ½ years

Proposed percentage of overall time to be dedicated to the Services: 20 % If applicable, length of time in related experience with large local, state or federal government agencies: 3 ½ years

Proposed position with regard to the Services:

Lana will oversee your implementation through completion by delivering on every project milestone.

Proposed primary responsibilities with regard to the Services:

• Creates and manages project plan

• Reports to stakeholders

• Primary point of contact with CRM

Describe experience in performing Services similar to those that are to be assigned:

Lana is a motivated and dedicated professional with 15+ years of experience in Project & Data Management, Process Improvement, and Quality Control. She has directed and collaborated on many projects with Insights and has performed multiple roles to meet client needs.

List job-related certifications, training, and education: Indiana University Southeast, Psychology, 2001

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 4 Name: Bruce Bridges Job title: Senior Manager, System Integration company: 12 years Length of time in current role: 12 years

Proposed percentage of overall time to be dedicated to the Services: 20 % If applicable, length of time in related experience with large local, state or federal government agencies: 12 years

Proposed position with regard to the Services:

Bruce will lead the support team and has over 12 years' experience in CVNS support management.

Proposed primary responsibilities with regard to the Services:

• Manages the entire installation of the VINE product

• Works cross-functionally with all Insights departments on key deliverables

• Coordinates requirement discovery, issue tracking and resolution, set-up, testing, and more

Describe experience in performing Services similar to those that are to be assigned:

Like the rest of our team, Bruce is committed to your success. He not only has several years of experience installing CVNS products but has also worked with a wide range of our clients during the implementation process, meeting their complex and unique needs and requirements.

List job-related certifications, training, and education:

• MBA, Marketing & Information Technology, University of Tennessee, Knoxville, TN

• BS, Business Administration, University of Texas, Austin/Dallas, TX

• BS, Recording Industry Management, Middle Tennessee State University, Murfreesboro, TN

• PMP (Project Management Professional) & CSPO (Certified Scrum Product

Owner)

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 5 Name: Jill Collins Job title: Director, Customer Support Operations company: 9 years Length of time in current role: 9 years

Proposed percentage of overall time to be dedicated to the Services: 20 % If applicable, length of time in related experience with large local, state or federal government agencies: 9 years

Proposed position with regard to the Services:

Jill oversees our CustomerFirst Center support personnel and agents who will work with callers.

Proposed primary responsibilities with regard to the Services:

• Oversees the CustomerFirst Center and Data Operations support

• Supports operation teams during implementation with awareness and understanding of state details in preparation to take over support post-implementation and hypercare phases.

Describe experience in performing Services similar to those that are to be assigned:

Jill has extensive experience in improving customer experiences through strategic planning and business development. Her innovative and creative abilities help drive change and have dramatically improved our customer satisfaction. Jill provides oversight to our CustomerFirst Center and victim services representatives, ensuring high caller satisfaction.

List job-related certifications, training, and education:

• BS Marketing, University of Louisville School of Business 1981

• C3N Greater Louisville Inc (GLI). – Executive Chairperson

• Executive member of GLI Board

• Certified Facilitator

• Certified DDI Trainer

• Professional education includes ongoing workshops, training, and seminars in all aspects of Contact Center Operations, Leadership, Customer Service and Sales.

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 6 Name: Scott Tomlin Job title: General Manager – SPIDR Tech (Crime Victim Notification)

Length of employment with the company: 1 year Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services: 10 % If applicable, length of time in related experience with large local, state or federal government agencies: 5 years

Proposed position with regard to the Services:

Scott is the General Manager of the Versaterm Crime Victim Notification System (SPIDR Tech) and, as such, will oversee all projects from a high level. Scott will also be the primary contact for ACJC on all high-level contract decisions.

Proposed primary responsibilities with regard to the Services:

• Oversees the Versaterm team and their implementation of the CVNS at individual agencies

• Ensures that the Versaterm CVNS meets all the requirements of the ACJC and the State of AZ

• Primary liaison with our industry partners at Insights to ensure our partnership is meeting the needs of ACJC and partner agencies in AZ

Describe experience in performing Services similar to those that are to be assigned:

Over 30 years of tech leadership of large-scale systems supporting billions of transactions daily. Over 20 years of cloud engineering architecture including 15 years of software engineering and leadership at Microsoft. 5+ years working public safety and 10 years working in high governance industries including pharma, finance, and healthcare.

List job-related certifications, training, and education: BS Engineering, University of Washington

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 7 Name: Anthony Gomez-Mesquita Job title: Director of Operations company: 1 ½ years Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services: 10 % If applicable, length of time in related experience with large local, state or federal government agencies: 31 years

Proposed position with regard to the Services:

Oversight of technology implementations from post sales to product launch for multiple Versaterm business units, as well as Customer Support for those products.

Proposed primary responsibilities with regard to the Services:

• Assign Implementation Teams and training staff to individual agency projects as needed

• Oversee all implementation in AZ to ensure they are done completely and accurately

Describe experience in performing Services similar to those that are to be assigned:

Served 31 years as a law enforcement executive, implementing technology solutions, programs, and services designed to enhance the delivery of public safety services. Private sector public safety technology experience as Solutions Specialist, Project Manager, and Implementations Lead.

List job-related certifications, training, and education:

• Central Michigan University – Public Administration

• University of Virginia - FBINA

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 8 Name: Rochelle Danielson Job title: Product Manager company: 8 ½ years Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services: 10 % If applicable, length of time in related experience with large local, state or federal government agencies: 8 ½ years

Proposed position with regard to the Services:

As the Versaterm CVNS Product Manager, Shelly will be responsible for ensuring that the product meets all of the needs of the State of AZ, ACJC, and our partner agencies.

Proposed primary responsibilities with regard to the Services:

• Oversee high level product functionality, ensuring that all requirements are being met

• Leverage additional Versaterm resources as needed to ensure that partner agency needs are being met on each project

• Provide detail-oriented consultation throughout the client experience, leveraging her vast Public Safety experience to ensure the product is a complete solution

Describe experience in performing Services similar to those that are to be assigned:

Shelly is currently the Product Manager of the SPIDR Tech and Community Engagements products in the Versaterm offering. As the Versaterm CVNS Product Manager, Shelly will be responsible for ensuring that the product meets all of the needs of the State of AZ, ACJC, and our partner agencies. She will oversee high-level product functionality ensuring that all requirements are being met. Shelly will also leverage additional Versaterm resources as needed to ensure that partner agency needs are being met on each project. She will provide detail-oriented consultation throughout the client experience, leveraging her vast Public Safety experience to ensure the product is a complete solution.

List job-related certifications, training, and education:

Shelly participates in multiple Industry working groups for APCO, NENA, and the IJIS Institute. For IJIS (Integrated Justice Information Systems), she serves on a committee to promote and contribute to the development of technical and functional standards for public safety and to provide industry input and policy review on technical matters faced by the public safety community.

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 9 Name: Clay Gould Job title: Partner Success Manager company: 3 years Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services: 10 % If applicable, length of time in related experience with large local, state or federal government agencies: 3 years

Proposed position with regard to the Services:

As the Partner Success Manager for the Versaterm CVNS, Clay will be responsible for ensuring that the partner agencies have everything they need post-implementation.

Proposed primary responsibilities with regard to the Services:

• Be available to partner agencies post-deployment for any additional training or workflow questions

• Ensure that our partner agencies have everything that they need to be successful using the CVNS post-deployment

• Stay in regular contact with partner agencies post-deployment to provide quarterly business reviews, answer questions, and generally support the agency

Describe experience in performing Services similar to those that are to be assigned:

Worked five years in customer support/service technology for a major SaaS vendor in the healthcare industry. Clay also served seven years in law enforcement as a police officer and deputy sheriff.

List job-related certifications, training, and education: Park University – BA in Criminal Justice