2-9. [Automated Crime Victims Notification System] BPM005579 Solicitation Attachent 9 - Experience _ Capacity Responses_Equifax Re.pdf

Solicitation Attachment 9 – Experience and Capacity Response | Revision No. 1 | Revised 11-22

Attachment 9 – Experience and Capacity Response

THE STATE MAY DETERMINE YOUR PROPOSAL NON-RESPONSIVE IF YOU DO NOT FULLY RESPOND.

The Offeror shall provide a narrative response to each section that demonstrates their understanding of the Scope of Work requirements and describes the company’s overall experience and capacity in providing the Services stated in this Solicitation. If there is a section that is not applicable to the Services required by the Scope of Work, you may mark it “N/A”.

Offeror shall provide a response either after each section or in a separate document entitled: “Attachment 9 - Experience and Capacity Response.” If a separate document is used, please clearly designate each section and double-check to ensure that each question has been answered. If any information provided is considered CONFIDENTIAL by Offeror, the information must be specifically included in the Confidential Information Designation Attachment (Attachment 4) and related documentation to be assessed for confidential treatment under A.A.C. R2-7-103.

1.0 Company Profile. The Offeror must include a narrative description of its organization. The narrative must include the following:

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work;

1.2 Location in which the Offeror is incorporated;

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks (Any Services that are described in the specifications or scope of work that directly serve the State of Arizona or its clients and involve access to Data shall be performed within the defined territories of the United States);

1.4 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted Offer;

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract;

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status;

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this Solicitation;

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services;

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client;

1.10 Full disclosure of any adjudicated criminal or civil offense by the Offeror;

1.11 Offeror shall provide evidence of any Arizona required business license to provide the Products and/or Services of this Solicitation or if not currently doing business in Arizona, commit to acquiring the necessary license(s) ;

AND

1.12 Offeror shall provide copies of any professional or industry certifications that represent the Products and/or Services detailed in this Solicitation.

Offeror Response:

1.1 At Appriss Insights, LLC (hereinafter “Insights”), a part of Equifax Inc., we enable government agencies and commercial enterprises to save lives, fight crime, prevent fraud, and manage risk with data-driven solutions that are used across the United States to solve some of the toughest safety and risk management challenges.

For almost 30 years, Insights has protected and informed victims and survivors through Victim Information and Notification Everyday (VINE). Founded in 1994, VINE has been keeping American communities safe through the power of information.

VINE is the nation’s leading automated victim notification network. It alerts victims when their offender has been released from jail or moved to another facility. Through VINE, victims have access to immediate notifications about their offender’s status and 24-hour support through its call center.

Available in 47 states and covering nearly 3,000 incarceration facilities, VINE is a life-saving service that offers peace of mind to millions of people every day. The VINE service includes a public platform for victim registrations, VINELink, and an agency administrative portal, VINEWatch.

In 2023, over 5.8 million new victims and survivors of crime received timely and important offender and defendant notifications through VINE. More than 144,000 victims and survivors performed searches to connect to crucial victim services and resources. Over that same timeframe, VINE sent victims and survivors over 21.9 million potentially lifesaving notifications. In addition, the VINE Service Representatives took over 680,000 calls to answer questions and concerns from victims and survivors.

Insights is working alongside SPIDR Tech, a Versaterm Company, to support states with a comprehensive end-to-end criminal justice notification, community engagement, and support services workflow. This Crime Victim Notification System (CVNS) provides a more holistic support experience for those impacted by or involved in the criminal justice process and incorporates early communication during critical points of a victim’s journey. With over 60 years of combined experience in public safety, both Insights and SPIDR Tech have expertise that provides immediate value and relevant solutions to the criminal justice notification process.

Versaterm is a global public safety solutions company helping agencies transform their organizations. Versaterm has been serving the public safety industry for more than 45 years and currently serves more than 600,000 public safety professionals on six continents around the globe.

The Versaterm Community Engagement Platform is one of the industry-leading platforms for citizen and victim notifications. Since its inception, Versaterm has partnered with over 120 agencies across the United States and Canada to provide citizen and victim notifications, including some of the most prominent police departments, such as the Metropolitan Police in Washington D.C., the San Antonio Police Department, the Phoenix Police Department, and the Seattle Police Department. In Arizona, 19 partner agencies are either using or are currently in the process of deploying part or all the Versaterm Community Engagement Platform. These Arizona agencies include the Tucson PD (which has been using the platform since 2017), Phoenix PD, Gilbert PD, Scottsdale PD, Tempe PD, Chandley PD, Pima County Sheriff’s Department, and Pinal County Sheriff’s Office. These partnerships are a testament to the quality and effectiveness of Versaterm's software, which has been proven to reduce call volumes and enhance overall customer service for public safety agencies.

Versaterm’s SPIDR platform sends over 1 million messages per month to victims of crime. In addition, agencies collecting survey data average over 4.5 out of 5 stars.

In total, Versaterm Public Safety has over 70 partner agencies across Arizona. Versaterm partner agencies across the globe can provide more effective and efficient operations through the use of Versaterm products and solutions. The Versaterm software ecosystem provides end to end public safety software solutions from 9-1-1 Call Handling Software, Conversational-AI Smart Call Handling, Computer Aided Dispatch systems, Records Management, AI-driven Case Service Reporting, Professional Standards Software, Field Response software for both Fire and Police agencies, Body-worn camera and Digital Evidence Management, Evidence Tracking in the Crime Lab, Court Case Management, and School Safety Solutions. Versaterm Public Safety helps provide more effective and efficient responses along with more just outcomes through the full cycle of the criminal justice system.

The solution being proposed incorporates the expertise of Insights and Versaterm to provide a solution to meet the objectives of House Bill 2482 (H.B. 2482). Together, Insights’ and Versaterm’s solutions provide a comprehensive CVNS experience for victims and concerned citizens that only this unique proposal can provide.

1.2 Appriss Insights, LLC is incorporated at 251 Little Falls Drive Wilmington DE 19808.

1.3 Insights’ corporate headquarters is in Louisville, KY, at 9901 Linn Station Road, Suite 200. Equifax (Insights’ parent company) has 13,644

FTE employees of which 744 are dedicated to the Insights business, including remote employees. As part of Equifax Workforce Solutions, the largest business unit in Equifax, Insights’ web domain is https://workforce.equifax.com/.

1.4 See below for a chart depicting the structure of the organization dedicated to the VINE business. Individuals who will be directly involved with the Arizona CVNS are noted in light blue boxes.

1.5 There is no potential conflict of interest between the Insights and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract.

1.6 Insights has had no (or had filed against it) bankruptcy or insolvency proceedings, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors in the past five years.

1.7 There are no pending Securities Exchange Commission investigations involving Insights.

1.8 Insights is not a party to litigation that may have a material impact on the ability to deliver the contracted Services.

1.9 Insights is not in any open or pending litigation with a public sector client.

1.10 Insights has not had any adjudicated criminal or civil offenses.

1.11 Insights has committed to obtaining a business license in the state of Arizona. Insights has already begun that process and sent in required forms including 10193 Business Account update and Form 285 Power of Attorney.

1.12 Insights is ISO 27001 and SOC 2 Type II certified. These security certifications will need to be provided directly by the Insights security team. We would be happy to email the instructions on how to access these certificates and would need the name, title, contact information (phone/email) of the contact(s) who will need to access.

2.0 Company Experience

2.1 What market(s) are your current clients primarily in?

2.2 What experience do you have serving clients in business markets within the State of Arizona?

2.3 What is the range in size of your current clients?

2.4 Provide at least two (2) examples of clients/projects that exhibit your experience with CVNS systems similar to the

Scope of Work in this Solicitation. Please utilize “BPM005579 Solicitation Attachment 10 - References” to provide contact information and project details.

2.5 In the last five (5) years, did any of your clients cancel their contracts with your company? If “yes”, why? Please provide as much detail as possible as to the circumstances.

Offeror Response:

2.1 For almost 30 years, VINE has been protecting and informing victims through automated notification. VINE was born from tragedy in 1993 when a young woman named Mary Byron was murdered by her ex-boyfriend after he was released from jail without her knowledge.

Since the creation of VINE, we have provided a critical notification service to advocacy and criminal justice markets, serving thousands of communities nationwide.

Insights has extensive experience working with government entities and understands their unique challenges and priorities. With over 30 years of experience in the market, we have the necessary expertise to administer a CVNS successfully. Insights specializes in forming successful partnerships with state and federal clients, including solutions supporting entitlement programs and law enforcement. Below is a list of our statewide VINE clients:

Alaska Illinois New Hampshire South Carolina Arkansas Iowa New Jersey Tennessee California Kansas New Mexico Texas Colorado Kentucky New York Utah Connecticut Louisiana North Carolina Vermont Delaware Maryland North Dakota Virginia District of Columbia Michigan Ohio Washington Florida Minnesota Oklahoma West Virginia Georgia Mississippi Oregon Wisconsin Hawaii Missouri Pennsylvania Wyoming Idaho Nevada Rhode Island

2.2 One of the key advantages of partnering with Insights for your CVNS is that we have been providing automated victim notification services in Arizona for more than 27 years. As the current provider of the Arizona Victim Notification system, (AZ VINE), Insights has integrated with Mesa Police Department, Glendale Police Department, Tempe Police Department, Cochise Sheriff Office, Greenlee Sheriff Office, Maricopa Sheriff Office, Navajo Sheriff Office, Santa Cruz Sheriff Office, and Yavapai Sheriff Office. In 2022, together we reached another collaborative milestone by migrating the AZ VINE service to an enhanced platform providing an entirely new and improved experience for victims and survivors of crime- one of self-advocacy and empowerment using an interactive service provider directory of both national, state, and local specific resources. In 2023 AZ VINE had almost 1,000 service providers searches where victims/survivors sought additional services outside of notification.

VINE serves over 12,200 victims and survivors in Arizona. In 2023, the AZ VINE program delivered over 22,000 notifications.

The VINE solution is based on almost 30 years of experience in providing large-scale automated victim notification services. The CVNS staff brings years of knowledge and experience in implementing and supporting large-scale automated victim notification systems for a variety of criminal justice needs.

2.3 VINE is America’s leading victim notification network, empowering victims and concerned citizens with timely and reliable information regarding offender custody status in over 45 states. Annually, VINE users conduct over 130 million offender searches, complete over 5.5 million registrations, and receive over 21 million critical notifications. In Arizona, VINE serves over 12,200 victims and survivors. In 2023, the Arizona VINE program delivered over 22,000 critical notifications, and victims and survivors seeking additional services performed nearly 1,000 service provider searches.

Nationally, Versaterm’s SPIDR Tech is used by over 120 law enforcement agencies to reduce workloads and increase communication with communities and concerned parties. Versaterm Public Safety serves around 13,000 first responders in Arizona. The agencies Versaterm serves vary in size, ranging from 11 sworn officers in smaller agencies to the Phoenix Police Department, which has over 3,000 sworn officers. Through VINE, we serve more than 600,000 sworn responders, including agencies with as few as a handful of responders to as many as 20,000 in a single agency.

2.4 Tucson Police Department - Tucson PD is currently running the complete Versaterm Community Engagement Platform, SPIDR Tech. This enables a completely automated Crime Victim Notification System that is fully integrated with the agency’s CAD and RMS system. This system enables Tucson PD to be fully compliant with the AZ state crime victim notification requirements.

Gilbert Police Department - Gilbert PD is currently running the complete Versaterm Community Engagement Platform, SPIDR Tech. This enables a completely automated Crime Victim Notification System that is fully integrated with the agency’s CAD and RMS system. This system enables Gilbert PD to be fully compliant with the AZ state crime victim notification requirements.

Chandler Police Department - Chandler PD is currently running the complete Versaterm Community Engagement Platform, SPIDR Tech.

This enables a completely automated Crime Victim Notification System that is fully integrated with the agency’s CAD and RMS system.

This system enables Chandler PD to be fully compliant with the AZ state crime victim notification requirements.

2.5 No clients have canceled services for the solution that meets the requirements of the Scope of Work in the last five years. That said, Appriss Insights, LLC provides many solutions to government and commercial entities. Certain contracts for Appriss Insights solutions have been canceled by clients over the years for varying reasons such as bankruptcy, lack of need, alternative solutions, a client's inability to meet enhanced security or compliance requirements mandated by Insights, etc.

3.0 Financial/Accounting Information

Offeror must provide evidence of financial stability and capability to fund all costs associated with providing the relevant Materials or Services throughout the term of the Contract. The latest two (2) years audited annual financial statements including total revenue, net income, and total assets must be submitted with the Offeror’s proposal. If audited financial data is unavailable, explain in full, the reason and provide the latest non-audited financial information including but not limited to balance sheet, income statement, as well as statements of cash flows, and change in financial position. Include information to attest to the accuracy of the information provided.

Submitting additional evidence of financial stability is encouraged, such as a Dun & Bradstreet credit rating, or a recognized equivalent rating. Please provide the respondent’s D&B Number and the composite credit rating. The State reserves the right to verify this information. If a branch or wholly owned subsidiary is bidding on this RFP, please provide the D&B Number and score for the parent company that will be financially responsible for performance of the agreement.

Offeror shall provide information regarding any irregularities that were discovered in any accounts maintained by the Offeror on behalf of others. Describe the circumstances and disposition of the irregularities.

If the Offeror wishes to assert that any of the above information is Confidential, please designate it as such following the Confidentiality process outlined in BPM005579 Solicitation Attachment 4 – Confidential Information Designation.

Offeror Response:

See requested information here: https://investor.equifax.com/sec-filings/annual-reports?form_type=10-K&year=

4.0 Certificates/Licenses

Submit copies of all applicable certificates, licenses, and membership in relevant trade and/or professional associations that support Offeror’s ability to provide the proposed Materials or Services (please make PDF copies and add them to this document in your response). The State would like to see evidence that the Offeror strives for continuous improvement and continuous education for the Offeror’s employees and any contractors the Offeror plans to assign to delivering the Services. How do these certificates, licenses, and/or memberships improve your ability to provide a CVNS system and how do they give you an advantage over your competition?

Offeror Response:

Insights is ISO 27001 and SOC 2 Type II certified. These security certifications will need to be provided directly by the Insights security team. We would be happy to email the instructions on how to access these certificates and would need the name, title, contact information (phone/email) of the contact(s) who will need to access these. Equifax Workforce Solutions (the division of Equifax to which Insights belongs) has a strong presence through individual memberships at key organizations, including: ■ American Payroll Association ■ IHRIM (International Human Resource Information Management association) ■ SHRM (Society of Human Resource Management) ■ TEI (Tax Executive Institute) ■ ASA (American Staffing Association) ■ National Foundation for Unemployment Compensation & Workers' Compensation ■ Association of Unemployment Tax Organizations (A.U.T.O)

5.0 Experience of Key Personnel

Utilizing BPM005579 Solicitation Attachment 6 – Key Personnel, please provide the requested information for at least two (or more) of the key personnel that will interact with the State in a resultant contract. The State is looking for relevant experience and any other evidence of superior performance/service working with customers, especially in the public sector.

Offeror Response:

Our CVNS implementation process includes a plan for staffing key personnel with experience in victim notification systems. Insights will assign the appropriate mix of personnel with the required skills for analysis, design, configuration, data migration, deployment, testing, training, and support.

1 Name: Emily Staples-Kamer Job title: Client Relationship Manager

Length of employment with the company: 12 years Length of time in current role: 12 years

Proposed percentage of overall time to be dedicated to the Services:

20 % If applicable, length of time in related experience with large local, state or federal government agencies:

12 years

Proposed position with regard to the Services: Emily will be your contact for day-to-day operations of the AZ CVNS program.

Proposed primary responsibilities with regard to the Services:

● Works closely with clients and their communities to ensure that AZ CVNS is hassle-free and easy to administer

● Day-to-day operations

● Communicates enhancements/updates

● Contract renewal

Describe experience in performing Services similar to those that are to be assigned:

Emily has been in the industry for 13 years and has been on the Insights team for 12 years. She has worked directly with several state-wide implementations and will be the go-to leader for coordinating all ongoing service and activities related to the contract. Emily has provided top-notch support to nearly 10 clients as they implemented their VINE platform. Emily has also successfully worked with several VINE states to achieve 100% participation from all agencies.

List job-related certifications, training, and education:

University of Louisville, Bachelor of Science in Business and Marketing

Resume: See Attachment Key Personnel Resumes Supplement #6 Attachment Key Personnel

2 Name: Karen Adams Job title: Manager, Marketing and Training Programs

Length of employment with the company: 16 years Length of time in current role: 16 years

Proposed percentage of overall time to be dedicated to the Services:

10 % If applicable, length of time in related experience with large local, state or federal government agencies:

16 years

Proposed position with regard to the Services: Karen will work with ACJC to provide initial and ongoing training support.

Proposed primary responsibilities with regard to the Services:

● Manages training plan for staff and victim services personnel

● Supports AZ with specific CVNS training initiatives

● Responsible for ongoing training on applicable new enhancements

Describe experience in performing Services similar to those that are to be assigned:

Karen is a highly qualified and accomplished marketing and training manager who touts a strong background in project management, marketing and training design, and curriculum development.

During her tenure with Insights, Karen has provided training support for more than 20 VINE implementations.

List job-related certifications, training, and education:

● Webster University, Master of Arts in Management & Leadership, 2006

● University of Louisville, Bachelor of Science in Business Management, 1993

● University of Louisville, Associate of Applied Science in Office Administration, 1986

3 Name: Lana Carter-Fleig Job title: Manager, Operations Project Management

Length of employment with the company: 3 ½ years Length of time in current role: 3 ½ years

Proposed percentage of overall time to be dedicated to the Services:

20 % If applicable, length of time in related experience with large local, state or federal government agencies:

3 ½ years

Proposed position with regard to the Services:

Lana will oversee your implementation through completion by delivering on every project milestone.

Proposed primary responsibilities with regard to the Services:

● Creates and manages project plan

● Reports to stakeholders

● Primary point of contact with CRM

Describe experience in performing Services similar to those that are to be assigned:

Lana is a motivated and dedicated professional with 15+ years of experience in Project & Data Management, Process Improvement, and Quality Control. She has directed and collaborated on many projects with Insights and has performed multiple roles to meet client needs.

List job-related certifications, training, and education:

Indiana University Southeast, Psychology, 2001

4 Name: Bruce Bridges Job title: Senior Manager, System Integration

Length of employment with the company: 12 years Length of time in current role: 12 years

Proposed percentage of overall time to be dedicated to the Services:

20 % If applicable, length of time in related experience with large local, state or federal government agencies:

12 years

Proposed position with regard to the Services:

Bruce will lead the support team and has over 12 years' experience in CVNS support management.

Proposed primary responsibilities with regard to the Services:

● Manages the entire installation of the VINE product

● Works cross-functionally with all Insights departments on key deliverables

● Coordinates requirement discovery, issue tracking and resolution, set-up, testing, and more

Describe experience in performing Services similar to those that are to be assigned:

Like the rest of our team, Bruce is committed to your success. He not only has several years of experience installing CVNS products but has also worked with a wide range of our clients during the implementation process, meeting their complex and unique needs and requirements.

List job-related certifications, training, and education:

● MBA, Marketing & Information Technology, University of Tennessee, Knoxville, TN

● BS, Business Administration, University of Texas, Austin/Dallas, TX

● BS, Recording Industry Management, Middle Tennessee State University, Murfreesboro, TN

● PMP (Project Management Professional) & CSPO (Certified Scrum Product Owner)

5 Name: Jill Collins Job title: Director, Customer Support Operations

Length of employment with the company: 9 years Length of time in current role: 9 years

Proposed percentage of overall time to be dedicated to the Services:

20 % If applicable, length of time in related experience with large local, state or federal government agencies:

9 years

Proposed position with regard to the Services: Jill oversees our CustomerFirst Center support personnel and agents who will work with callers.

Proposed primary responsibilities with regard to the Services:

● Oversees the CustomerFirst Center and Data Operations support

● Supports operation teams during implementation with awareness and understanding of state details in preparation to take over support post-implementation and hypercare phases.

Describe experience in performing Services similar to those that are to be assigned:

Jill has extensive experience in improving customer experiences through strategic planning and business development. Her innovative and creative abilities help drive change and have dramatically improved our customer satisfaction. Jill provides oversight to our CustomerFirst Center and victim services representatives, ensuring high caller satisfaction.

List job-related certifications, training, and education:

● BS Marketing, University of Louisville School of Business 1981

● C3N Greater Louisville Inc (GLI). – Executive Chairperson

● Executive member of GLI Board

● Certified Facilitator

● Certified DDI Trainer

● Professional education includes ongoing workshops, training, and seminars in all aspects of Contact Center Operations, Leadership, Customer Service and Sales.

6 Name: Scott Tomlin Job title:

General Manager – SPIDR Tech (Crime Victim Notification)

Length of employment with the company: 1 year Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services:

10 % If applicable, length of time in related experience with large local, state or federal government agencies:

5 years

Proposed position with regard to the Services:

Scott is the General Manager of the Versaterm Crime Victim Notification System (SPIDR Tech) and, as such, will oversee all projects from a high level. Scott will also be the primary contact for ACJC on all high-level contract decisions.

Proposed primary responsibilities with regard to the Services:

● Oversees the Versaterm team and their implementation of the CVNS at individual agencies

● Ensures that the Versaterm CVNS meets all the requirements of the ACJC and the State of AZ

● Primary liaison with our industry partners at Insights to ensure our partnership is meeting the needs of ACJC and partner agencies in AZ

Describe experience in performing Services similar to those that are to be assigned:

Over 30 years of tech leadership of large-scale systems supporting billions of transactions daily.

Over 20 years of cloud engineering architecture including 15 years of software engineering and leadership at Microsoft. 5+ years working public safety and 10 years working in high governance industries including pharma, finance, and healthcare.

List job-related certifications, training, and education:

BS Engineering, University of Washington

7 Name: Anthony Gomez-Mesquita Job title: Director of Operations

Length of employment with the company: 1 ½ years Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services:

10 % If applicable, length of time in related experience with large local, state or federal government agencies:

31 years

Proposed position with regard to the Services:

Oversight of technology implementations from post sales to product launch for multiple Versaterm business units, as well as Customer Support for those products.

Proposed primary responsibilities with regard to the Services:

● Assign Implementation Teams and training staff to individual agency projects as needed

● Oversee all implementation in AZ to ensure they are done completely and accurately

Describe experience in performing Services similar to those that are to be assigned:

Served 31 years as a law enforcement executive, implementing technology solutions, programs, and services designed to enhance the delivery of public safety services. Private sector public safety technology experience as Solutions Specialist, Project Manager, and Implementations Lead.

List job-related certifications, training, and education:

● Central Michigan University – Public Administration

● University of Virginia - FBINA

8 Name: Rochelle Danielson Job title: Product Manager

Length of employment with the company: 8 ½ years Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services:

10 % If applicable, length of time in related experience with large local, state or federal government agencies:

8 ½ years

Proposed position with regard to the Services:

As the Versaterm CVNS Product Manager, Shelly will be responsible for ensuring that the product meets all of the needs of the State of AZ, ACJC, and our partner agencies.

Proposed primary responsibilities with regard to the Services:

● Oversee high level product functionality, ensuring that all requirements are being met

● Leverage additional Versaterm resources as needed to ensure that partner agency needs are being met on each project

● Provide detail-oriented consultation throughout the client experience, leveraging her vast Public Safety experience to ensure the product is a complete solution

Describe experience in performing Services similar to those that are to be assigned:

Shelly is currently the Product Manager of the SPIDR Tech and Community Engagements products in the Versaterm offering. As the Versaterm CVNS Product Manager, Shelly will be responsible for ensuring that the product meets all of the needs of the State of AZ, ACJC, and our partner agencies. She will oversee high-level product functionality ensuring that all requirements are being met. Shelly will also leverage additional Versaterm resources as needed to ensure that partner agency needs are being met on each project. She will provide detail-oriented consultation throughout the client experience, leveraging her vast Public Safety experience to ensure the product is a complete solution.

List job-related certifications, training, and education:

Shelly participates in multiple Industry working groups for APCO, NENA, and the IJIS Institute.

For IJIS (Integrated Justice Information Systems), she serves on a committee to promote and contribute to the development of technical and functional standards for public safety and to provide industry input and policy review on technical matters faced by the public safety community.

9 Name: Clay Gould Job title: Partner Success Manager

Length of employment with the company: 3 years Length of time in current role: 1 year

Proposed percentage of overall time to be dedicated to the Services:

10 % If applicable, length of time in related experience with large local, state or federal government agencies:

3 years

Proposed position with regard to the Services:

As the Partner Success Manager for the Versaterm CVNS, Clay will be responsible for ensuring that the partner agencies have everything they need post-implementation.

Proposed primary responsibilities with regard to the Services:

● Be available to partner agencies post-deployment for any additional training or workflow questions

● Ensure that our partner agencies have everything that they need to be successful using the CVNS post-deployment

● Stay in regular contact with partner agencies post-deployment to provide quarterly business reviews, answer questions, and generally support the agency

Describe experience in performing Services similar to those that are to be assigned:

Worked five years in customer support/service technology for a major SaaS vendor in the healthcare industry. Clay also served seven years in law enforcement as a police officer and deputy sheriff.

List job-related certifications, training, and education:

Park University – BA in Criminal Justice

Resume: See Attachment Key Personnel Resumes Supplement #6 Attachment Key Personnel

6.0 Partnership Experience

House Bill 2482 requires that the “Arizona criminal justice commission shall include a partnership between at least two vendors for the purpose of expanding the Arizona criminal justice commission's automated crime victim notification system”. Please explain in detail any experience your company has in a similar partnership and explain your vision for the division of responsibilities or the process you will use to effectively partner with another company for the benefit of the CVNS.

Offeror Response:

Insights and Versaterm are pleased to share that we meet the requirement in H.B. 2482. Insights has engaged with SPIDR Tech, a Versaterm Company, to support states with a proven, comprehensive end-to-end criminal justice notification, community engagement, and support services workflow. This end-to-end Crime Victim Notification System (CVNS) provides a more holistic support experience for those impacted by or involved in the criminal justice process and incorporates early communication during critical points of a victim’s journey. With over 60 years of combined experience in public safety, both Insights and SPIDR Tech have expertise that provides immediate value and relevant solutions to the criminal justice notification process.

One of the key advantages of partnering with Insights for your CVNS is that we have already been providing automated victim notification services in Arizona for over 27 years. We have a clear vision on the division of responsibilities for expanding the existing Arizona VINE system to provide an end-to-end CVNS. Independently the VINE and SPIDR solutions provide part of the Crime Victim Notification System (CVNS) workflow. Together they provide a comprehensive CVNS experience for victims and concerned citizens that only this unique partnership can provide.