Automated Crime Victims Notification System

The Arizona Indefinite Delivery Vehicle (IDV) Master Agreement CTR072831 is a comprehensive statewide contract for an Automated Crime Victims Notification System (CVNS) that provides a robust Software-as-a-Service (SaaS) solution for law enforcement agencies. The contract enables multi-agency notifications, automated victim communication across various criminal justice stages, and supports text, email, and voice notifications through the Victim Information and Notification Everyday (VINE) platform. The system covers multiple communication channels, supports multilingual notifications, and integrates with Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) across Arizona's law enforcement agencies, including tribal, municipal, county, district attorney, and campus organizations.

The master agreement is awarded to Appriss Insights, LLC, in partnership with Versaterm, and is administered by the Arizona Department of Administration State Procurement Office. The contract has an initial term from July 15, 2024, to July 15, 2026, with potential extensions, and encompasses a total one-time deliverables cost of $2,500,000 and an annual service fee of $4,631,750. The geographic coverage includes the entire State of Arizona, with a scalable pricing model based on the number of sworn officers (ranging from 0-15,000) and provisions for potential cooperative purchasing by other Arizona jurisdictions. The contract type is a Master Agreement with comprehensive security compliance, including NIST 800-53 Revision 4 standards and adherence to state and federal security requirements.