3-6[1].pdf

Bruce Bridges

Primary Role: Senior Manager, Implementation Years in Primary Role: 2 years Contact Information:

bruce.bridges@equifax.com t +1 502-815-5752

Position for the Services:

Bruce will manage the Implementation and Tier 3 Technical Support of all VINE services for the customer.

Primary Functions:

● Manages all technical resources related to Implementation

● Primary point of contact with CRM for Implementation and Tier 3 Technical Support

Experience in Performing Assigned Services:

Responsible for the concurrent planning, implementation, vendor management and tier 3 technical support of the VINE software solution nationwide with a 25+ member team of System Integration Analysts and Project Coordinators..

Job Related Training and Education:

Education:

● MBA, Marketing & Information Technology, University of Tennessee, Knoxville, TN

● BS, Business Administration, University of Texas, Austin/Dallas, TX

● BS, Recording Industry Management, Middle Tennessee State University, Murfreesboro, TN

● PMP (Project Management Professional) & CSPO (Certified Scrum Product Owner)

Previous Work Experience:

● Senior Manager, Implementation, Equifax 10/2021-present

● Manager Systems Integration, Appriss Safety 8/2020-10/2021

● Product Manager, Appriss Health, 1/2019-8/2020

● Manager Systems Integration, Appriss Safety 5/2013-1/2019

● Senior Account Manager, Appriss Safety, 8/2011-5/2013

● Vice President, Licensing, IMC Licensing, 5/2002-8/2011

Emily Staples Kamer Primary Role: Client Relationship Manager Years in Primary Role:

Contact Information:

Emily.kamer@equifax.com t +1 502 645 8946

Position for the Services:

Emily will be your contact for day-to-day operations of the CVNS.

Primary Functions:

● Works closely with clients and their communities to ensure that VINE is hassle-free and easy to administer

● Day-to-day operations

● Communicates VINE enhancements/updates

● Contract renewal

● Oversees Account Specialist

Experience in Performing Assigned Services:

Client Relationship Manager, Emily Kamer, has over 12 years of professional experience working with the VINE services. To this project, Emily will bring a record of building and retaining strong relationships with highly motivated cross-functional teams and knowledge of integrating distinct products and solutions into a unified strategy and offering.

Job Related Training and Education:

Education:

● University of Louisville, Bachelor of Science in Business and Marketing 2004

Work Experience:

● Client Relationship Manager, Appriss Insights, 2010-present

● Business Development Executive. BB&T Bank 2008-2010

Karen Adams

Primary Role: Manager of Marketing & Training Programs Years in Primary Role: 16 Contact Information:

karen.adams@equifax.com t +1 502-262-5871

Position for the Services:

Karen will be your contact for marketing Georgia VINE, in addition to developing a comprehensive training program that educates program administrators and stakeholders, throughout the state, on Georgia VINE.

Primary Functions:

● Manages VINE state marketing campaigns specific to software implementation in accordance with company established customer satisfaction standards.

● Manages the development and delivery of end-user VINE training programs for nationwide stakeholders of approximately 3,000 annually.

● National public speaker with focus on VINE services.

● Author of thought leadership articles and blogs.

● Manages Marketing Assistant and Receptionist.

Experience in Performing Assigned Services:

As Manager of Marketing & Training Programs, Karen Adams provides training on VINE technology solutions, such as VINE (Victim Information and Notification Everyday), to victims, service providers, advocates, law enforcement, and criminal justice professionals. More than 25 years of experience as an administrator, trainer, facilitator, and mediator to complement her passion for educating others on victim resources and services.

Job Related Training and Education:

Education:

● Webster University, Masters of Arts in Management & Leadership, 2006

● University of Louisville, Bachelor of Science in Business Management, 1993

● University of Louisville, Associate of Applied Science in Office Administration, 1986

Previous Work Experience:

● Manager of Marketing & Training Programs, Appriss Insights/Equifax, 2018-present

● Sr. Learning Specialist, Appriss Insights, 2011-2018

● Learning Specialist, Appriss, 2008-2011

● Compliance Manager, Louisville Metro Government, 2001-2008

● Training Manager, Louisville Metro Government, 1994-2001

Lana Carter-Fleig

Primary Role: Project Manager Years in Primary Role: 4 years Contact Information:

lana.carterfleig@equifax.com t +1 502-415-3981

Position for the Services:

Lana will manage the tracking of your implementation through to completion by delivering on project milestones.

Primary Functions:

● Creates and manages project plan

● Reports to Stakeholders

● Primary point of contact with CRM

● Manages additional project resources assigned to implementation

Experience in Performing Assigned Services:

Lana is a motivated and dedicated professional with 15+ years of experience in Project & Data Management, Process Improvement, and Quality Control. She has directed and collaborated on many projects for VINE and has performed multiple roles to meet client needs.

Job Related Training and Education:

Education:

● Indiana University Southeast, Psychology, 1997-2001

Previous Work Experience:

● Manager, Project Management, Equifax 1/2023-present

● Project Manager, Equifax, 10/2021-1/2023

● Project Manager, Appriss, 4/2021-10/2021

● AVP, Project Manager, Fiserv, 2020-2021

● Team Lead/Sr Data Analyst, BA Merchant Services, 2016-2020

● Sr Data Analyst/Reporting, BA Merchant Services, 2010-2016

● Sr Quality Analyst, Mercer HR Consulting, 2008-2009

● Process Improvement Specialist, Financial Service Solutions, 2003-2005 mailto:lana.carterfleig@equifax.com

Jill Collins Primary Role: Director Customer Support Operations Contact Information: jill.collins@equifax.com t +1 502-276-2015 · m +1 502-648-0350

Jill has extensive experience in improving customer experiences through strategic planning and business development. Innovative and creative abilities that drive change and dramatically improve customer satisfaction. Major strengths in people leadership, training, process improvement, KPI attainment and project management.

SKILLS

People leadership, contact center tools to include quality monitoring, workforce management knowledge base and telecom.

EDUCATION

▪ BS Marketing, University of Louisville School of Business 1981

CERTIFICATIONS

▪ C3N Greater Louisville Inc (GLI). – Executive Chairperson

▪ Executive member of GLI Board

▪ Certified Facilitator

▪ Certified DDI Trainer

▪ Professional education includes ongoing workshops, training, and seminars in all aspects of

Contact Center Operations, Leadership, Customer Service and Sales.

mailto:jcollins@appriss.com

ANTHONY B. GOMEZ-MESQUITA 2939 N. George Lane Ludington, MI 49431

989.330.7726 / gomezmesquita@msn.com

Senior Executive and Organizational Leader with over 30 years of diverse experience in public safety, chronicled by professional advancement, and distinguished service recognition. Adept in leadership, managing organizational change, and forming strategic partnerships. Demonstrated success implementing technology solutions, programs, and services designed to enhance the delivery of public safety services. Undaunted by tough assignments; self-motivated and driven to achieve personal, team, and company success.

CAREER EXPERIENCE

Spidr Tech/Versaterm Public Safety 2022-Present

Director of Operations 2023-Present Responsible for business growth/strategic plans and aligning process. Track and report business performance matrix and, evaluate business efficiencies.

Oversight of technology implementations from post sales to product launch for multiple Versaterm business units as well as Customer Support for those products.

Implementation/Project Manager 2022-2023 Oversight of technology deployments as the primary point-of-contact and project manager from post-sale to product launch.

Organize project milestones, collaborating with customer stakeholders and the assigned Deployment Engineers and/or

Customer Success Managers.

Motorola Solution Inc. 2017-2020

Professional Services Contractor 2019-2020 Member of project management deployed to implement technology solutions, train personnel, and ensure customer satisfaction and contract fulfillment.

Senior Solutions Specialist 2017-2018 Drove sales of digital evidence solutions in northeast U.S. through effective public safety customer engagements.

Responsible for competitive positioning, incorporating key differentiators into technical sales strategy, through RFP influence and sole source drivers.

M & L Services 2012-2016

General Manager

Oversight of major projects related to land conservation, energy exploration and natural resource management.

Established milestones and deliverables for initiatives in addition to writing state and federal grants and hiring content experts.

Mount Pleasant Department of Public Safety 2009-2012

Director of Public Safety Provided administrative and operational oversight to the Law Enforcement and Fire Service Divisions of the agency.

Participated as member of the Senior Government Management Team within the City of Mt. Pleasant. Developed and implemented the executive strategies for the City; addressed the needs and concerns of the community; accomplished City Commission goals; and fulfilled organizational mission.

ANTHONY B. GOMEZ-MESQUITA

Michigan State Police (Retired) 1980-2008

Senior Executive - Lieutenant Colonel, Major 2004-2008 Responsible for the strategic direction of the agency, provided executive direction to all operational uniform and investigative resources.

Managed the Bureau budget, developing capital outlay and budget enhancement requests.

Served as the department’s liaison to the executive office, state legislature, and federal agencies.

Developed business requirements to support the technology needs of the agency.

Administrator – Captain, Inspector 2003-2004 Directed the field operations of district personnel. Charged with providing uniform, investigative, and specialized law enforcement services within a region.

Management - First Lieutenant 1996-2003 Post Commander, directed all worksite operations and served as principal liaison to law enforcement agencies, courts, prosecutors, civic groups, schools, and community organizations.

Section Commander, managed and supervised the activities of multi-jurisdictional task force members responsible for conducting specialized investigations.

Team Leader/Supervisor - Lieutenant, Sergeant 1990-1996 Team Leader, supervised multi-jurisdictional team charged with investigating narcotics and conspiracy crimes.

Unit Commander, supervised the Manager Development Program, served as instructor/facilitator and department resource for supervisor and management training issues.

Shift Commander, supervised daily activities, scheduled staffing, managed investigations, conducted performance reviews, and supervised central dispatch center.

First Line Service Provider – Detective, Trooper, Motor Carrier Officer 1980-1989 Served as a detective and member of an investigative team.

Served as a uniform trooper, performing a full range of law enforcement assignments. Selected to serve as a member of the Canine Unit.

EDUCATION AND TRAINING

Academic Central Michigan University – 1999 University of Virginia – 2000 FBI National Academy – 2000 Law Enforcement Executive Leadership Institute - 2001

Resourceful and process-focused professional with applied experience in employing project management best practices, developing and implementing innovative business process modeling and system solutions. Collaborate cross-functionally and interdepartmentally with staff, customers, management, and leadership while delivering client-centered solutions and overseeing projects from concept-to-completion. Excellent in utilizing Agile methodology to improve business objectives and administering coaching, mentoring, training, and development to elevate organizational performance.

PROFILE SUMMARY

WORK EXPERIENCE

Partner Success Team Manager - REMOTE SPIDR Tech (Versaterm Public Safety | Dallas, Texas | November 2021 – PRESENT

• Managed, onboarded, trained, led and supervised a high-performing team of ten partner success managers, driving collaboration and achieving team objectives.

• Implemented and executed strategic account management plans, fostering strong relationships with key partners, and maximizing revenue growth.

• Regularly conducted business reviews with partners, identifying areas for improvement and recommending strategic solutions to enhance their success.

• Collaborated cross-functionally with internal teams (Sales, Product, Sales) to ensure seamless implementation and ongoing support for partner accounts.

• Encouraged a collaborative and inclusive learning environment, fostering teamwork and knowledge exchange among the Partner Success Managers.

CUSTOMER SUPPORT SPECIALIST - REMOTE

Homecare Homebase | Dallas, Texas | FEBRUARY 2017 – FEBRUARY 2022

• Provided comprehensive customer assistance and support via phone and email for the Homecare Homebase SaaS suite, addressing inquiries, guiding software navigation, and resolving issues, while identifying process improvement opportunities.

• Analyzed and maintained statistical data, updated databases, and supported customer field agents in utilizing the handheld application.

• Manages escalated customer issues, ensuring high satisfaction levels and delivering outstanding customer service.

CUSTOMER SUCCESS MANAGER

Homecare Homebase | Dallas, Texas | SEPTEMBER 2018 – APRIL 2019

• Managed a portfolio of 25 diverse customer accounts, ranging from extra-large to extra-small, including a top account generating over $4 billion in revenue for FY 2019.

• Led virtual incident reviews and KPIs with client leadership, ensuring thorough tracking and documentation of incidents.

• Oversaw complex projects, resolving incidents and enhancing discipline-specific processes, while managing data models, policies, and technologies.

• Identified and escalated fault-related incidents, ensuring adherence to Service Level Agreements (SLA), and collaborated with cross-functional teams for prompt customer resolution.

• Effectively communicated with internal teams (Client Services, Customer Support, Technical Operations, Development, & Product Management) to manage critical incident resolutions and maintain strong relationships.

CLAY GOULD

EDUCATION

BACHELOR OF SCIENCE IN

CRIMINAL JUSTICE (BCJ)

Park University, Parkville, MO

2015 - GPA: 4.0/4.0

Honors: Summa cum laude

POLICE SCIENCE

Blue River Community College

2008 - GPA: 3.84/4.0

ASSOCIATE OF ARTS (AA)

Maple Woods Metropolitan Community College

2007 - GPA: 3.85/4.0

PS TEAM MANAGER & SCRUM MASTER

CONTACT

816.590.1837 gould.drew@yahoo.com

14000 Noel Road Apt. 1223 Dallas, Texas 75240

EXPERTISE

• Project Management

• Resource Planning

• Agile Methodology

• Problem Solving

• Customer Support

• Incident Management

• Risk Management

• Customer Relations

• Client Presentations

CERTIFICATIONS

AGILE SCRUM MASTER (CSM)

BeardedEagle, Farmers Branch, TX

KANBAN PRACTITIONER

(Scrum with Kanban) ICAN Consultancy

Strong interpersonal, conflict management, analytical, and presentation skills.

Outstanding communication skills across functional teams and multiple scrum teams, capable of working with customers to gather requirements and document business processes.

Excellent in managing projects following Agile methodologies such as Scrum and Kanban, with the ability to establish strong working relationships with all stakeholders, including customers.

Acute attention to detail with hands-on experience with large data sets and statistical knowledge.

Good knowledge of database management technologies, Relational Databases, and SQL, excellent in developing databases to optimize statistical efficiency while delivering client-centered solutions effectively.

Strong knowledge of Scrum theory, rules, and practices with the ability to manage project budgets, resources planning, and reporting.

CORE SKILLS &

COMPETENCES

REFERENCES

Available upon request

TECHNICAL SKILLS

• Windows, Mac OS, servers, routers, LAN, wireless LAN, Microsoft Outlook, Active Directory

• Microsoft Office Suite

• ServiceNow

• Slack

• Oracle – RightNow

• Citrix

AWARDS AND HONORS

• Patrol Rifle Training and Field Sobriety Checkpoint Supervisor| 2013

• Crisis Intervention Team (CIT) | 2012

• Received in-depth training from mental health professionals and experienced officers in the community who can advise, provide problem-solving techniques, and support when faced with a challenging situation in the field.

• Engaged in personal interaction with people who have experienced and recovered from mental health crisis and family members who have cared for loved ones with mental illness.

• Learned de-escalation skills in an effort to ensure officer safety word selection, approach and body language that convince a person to get help or defuse a potentially violent encounter.

• Participated in scenario-based training, with the assistance of volunteers, to practice learned skills used in common crisis situations.

• Focused on communication methods and de-escalation techniques to resolve conflict.

• DWI/DUI Enforcement Ribbon | 2012

• Basic Spanish for Law Enforcement | 2012

Resumé for Rochelle Danielson Rochelle “Shelly” Danielson has over 20 years working in the Public Safety industry for CAD and RMS vendors. In 2002, Shelly graduated from the University of North Carolina at Wilmington with a Bachelor of Science in Business Administration with a concentration in Information Systems.

Prior to joining Versaterm, Shelly spent 10 years managing products in the Public Safety industry. Shelly has been with Versaterm for almost 9 years and has been involved in many aspects of our products, including project management, product management, implementation, business development, testing, and training. She also serves as account manager and enjoys working closely with clients and finding ways to use the software to work smarter and more efficiently.

Shelly is currently the Product Manager of the SPIDR Tech and Community Engagements products in the Versaterm offering. As the Versaterm CVNS Product Manager Shelly will be responsible for ensuring that the product meets all of the needs of the state of AZ, ACJC, and our partner agencies. She will oversee high level product functionality ensuring that all requirements are being met. Shelly will also leverage additional Versaterm resources as needed to ensure that partner agency needs are being met on each project. She will provide detail-oriented consultation throughout the client experience, leveraging her vast Public Safety experience to ensure the product is a complete solution.

Currently Shelly is the Account Manager for the Mesa, Arizona solution which included the full suite of Versaterm products vRMS, vMRE, vMobile and vMDT, and vCAD for Police and Fire. This project included a complex CAD to CAD interface with Phoenix Fire. Mesa went live in September of 2019. Shelly continues to be the Account Manager for the Mesa Police and Fire departments.

Currently Shelly is the Project Manager for Aurora, Colorado. This project is scheduled to go-live in 2022 and includes Police, Fire and EMS vCAD as well as vMDT and vMobile for Police and Fire responders. The project includes multiple jurisdictions, multiple dispatch centers and many complex interfaces. With the CAD go-live, Aurora will become a full Versaterm client utilizing the full suite of products including vRMS and vMRE.

Given her wide range of product and delivery responsibilities, Shelly has not only gained in-depth knowledge of the Versaterm application products but also the re-engineering aspects in order to achieve efficiencies. This extensive product knowledge coupled with the acute awareness of the operational impacts of change to any public safety agency, has given Shelly the perfect combination of skills required to successfully manage and oversee projects to achieve on-time and within budget completion.

Shelly is very active in the Public Safety industry keeping up on the latest CAD and RMS trends. In 2013, she obtained her ENP (Emergency Number Professional) Certification and each year, she continues her Public Safety education.

Shelly participates in multiple Industry working groups for APCO, NENA and the IJIS Institute. For IJIS (Integrated Justice Information Systems) she serves on a committee to promote and contribute to the development of technical and functional standards for public safety and to provide industry input and policy review on technical matters faced by the public safety community.

G. Scott Tomlin Bellevue, WA stomli@hotmail.com 425-941-3034 linkedin.com/in/stomli

Summary Over 20 years of senior technical leadership of full stack software, developer experience and Infrastructure engineering teams.

Developed short and long term technical and business roadmaps and budgets.

Successfully exited two startups as a founder.

Established best practices, policies and procedures for large and small engineering teams including Site Reliability, Incident response, DevSecOps, CI/CD and full SDLCs.

Led teams up to 200 engineers with budget control over nearly one hundred million dollars.

Experience Director of Platform & Infrastructure Engineering Drizly Oct 2021 - Present (1 year 6 months) As a member of the executive team, I lead our Platform Services and Infrastructure teams. Leading the team through the development of DevSecOps and SRE processes, including introducing quality standards, security standards and incident management tools and processes. Lead efforts to reduce production incidents from several times per week down to a few times per month and improving.

Built and infrastructure and developer experience team from scratch, improving our CI/CD tools and processes. Focused on scale and cost of our environments reducing annual costs by >20%.

Responsible for Technical Program Management, Security Engineering, AWS Infrastructure, Application and Infrastructure Telementry, Developer Experience, Payment Processing systems, Catalog and Inventory systems and Site Reliability Engineering.

Senior Director of Cloud Infrastructure Engineering Motorola Solutions Oct 2018 - Oct 2021 (3 years 1 month) Built the core infrastructure and software services for entire public safety suite at Motorola. Built a highly scalable, highly available azure-first, multi-cloud infrastructure, but also shared services including Identity Management, Audit Services and many more. Responsible for the scalable security, compliance and monitoring of the platform. In 3 years built a team from 14 engineers to over 125 including security and compliance analysts, program managers, SRE engineers, establishing process and tooling to enable security and compliance for the company in an Agile engineering environment. Successfully gone through ISO 27001, 27017, 27018, SOC2 Type2, FedRAMP audits and are CJIS and HIPAA compliant.

G. Scott Tomlin - page 1 https://www.linkedin.com/in/stomli

President / CTO / Founder / Board Member Tersai May 2016 - Dec 2018 (2 years 8 months) Founded and successfully exited, Tersai was building a self-serve display ad marketplace for small and mid-sized advertisers. We had unique technology that filters out the fraud and junk inventory and ranks all the rest. Starting with clean inventory, advertisers and their agencies can lower their cost compared to other display ad platforms.

CEO

Trust Metrics Aug 2015 - May 2016 (10 months) Lead a small team to drive the turnaround of a small Ad Tech company focusing on measuring web and mobile app publishers for brand safety. Hired engineering team, turned pricing model around, implemented new product roadmap, improved cash flow by 20%. Clients include: Pfizer, Eli Lilly, Home Depot, Amnet, AOL, Yahoo!

Technical Solutions Architect Dev9 Sep 2013 - Jul 2015 (1 year 11 months) Lead multiple client project teams focusing on Agile methodology, continuous integration and delivery.

Analyzing the client needs, designed a solution and drove the implementation using tools and frameworks like TeamCity, AWS, XLRelease/XLDeploy, etc.

CTO / Founder Rare Crowds Apr 2012 - Nov 2014 (2 years 8 months) Co-Founded and successfully exited (by acquisition) an advertising technology company. Hired and directed a 6 person distributed multi-discipline engineering team. Drove design and architecture of a new extensible advertising campaign optimization solution.

- Sought and received seed and angel funding

- Instituted agile engineering process

- Designed an Azure cloud-based architecture

- Developed a continuous integration and deployment process

- Negotiated and coordinated integration with multiple technology services

Senior Vice President Engineering

TRAFFIQ

Sep 2011 - Mar 2012 (7 months) Directed a 20 person international engineering team including software developement, test and technical operations. Drove design and architecture of new and existing systems for contract negotiations of advertising contracts.

- Instituted new agile engineering, continuous integration and deployment processes

- Designed new cloud-based architecture and solution

- Reduced required head-count by 70% in 3 months, while maintaining quality and delivery schedules

G. Scott Tomlin - page 2

Principal Dev Manager, Online Advertising Microsoft Apr 2002 - Sep 2011 (9 years 6 months) Oversee systems that drive $3+ billion in revenue and require 5-9 (99.999%) service uptime while delivering more than 20 billion impressions per day. Lead a 40-person development team charged with supporting four advertising systems: Creative Management, Campaign Management, Pricing Optimization, and Editorial / Content Control. Direct system architecture and design; develop strategic and tactical plans; implement and measure KPIs; control operating and capital expenses. Partner with business planners representing five company divisions to prioritize projects based on tactical impact, strategic importance, and the competitive marketplace. Define and deliver scalable advertising products used by Microsoft, large-brand and self-serve advertisers, and other third parties.

Development Lead, MSN Internet Access & Subscriptions Microsoft Mar 2000 - Apr 2002 (2 years 2 months) Led an eight-person development team responsible for MSN’s Broadband Internet Access, Subscription Platform, and Internet Companion services. Provided day-to-day guidance for major projects; served as primary customer liaison for MSN Companion’s end-of-life stage. Partnered with major Internet back-bone provider, shipping companies, and internal teams to establish an E2E provisioning process for MSN Broadband subscriptions. Delivered a 50+% improvement in user abandonment and failure rates. Met Payment Card Industry (PCI) requirements while creating a registration Website for Microsoft subscriptions.

Web Development Manager, Internet Gaming Zone / MSN Games Microsoft Sep 1997 - Mar 2000 (2 years 7 months) Supervised a 16-person team developing an online gaming community; architected the Website and related applications; directed the creation of several online games. Implemented a software development process that emphasized layout, functionality, up-to-date content, and proper checks and procedures enabling 3 daily deployments with zero down time. Integrated new team members following a corporate acquisition. Delivered dozens of game community centers (including Asheron’s Call, Fighter Ace, Chess, Cribbage, and Kasparov vs. The World) targeted for casual gamers, PC game matchmaking, and MMOGs. Developed innovative marketing opportunities within games, foreshadowing the age of interactive advertising.

Education University of Washington B.S., Mechanical Engineering 1988 - 1992

Skills Site Reliability Engineering • Technology Management • Cloud Computing • Agile Methodologies • Budget Management • Turn Around Management • Software Development • Infrastructure • Information Security • Program Management

G. Scott Tomlin - page 3