1a. Giant Voice PWS - 5 Feb 25.docx

21ST COMMUNICATIONS SQUADRON PERFORMANCE WORK STATEMENT

GIANT VOICE/EMERGENCY BROADCAST SYSTEM MAINTENANCE AND PUBLIC ADDRESS SYSTEM INSTALL AND MAINTENANCE

Space Base Delta 1, CO. Revised 0524 Oct Feb 20235

TABLE OF CONTENTS

Appendices

SECTION I DESCRIPTION OF SERVICES

1.0 INTRODUCTION: This is a non-personal services contract to provide Giant Voice / Emergency Broadcast System (hereafter known as “Giant Voice”) maintenance for the Peterson SFB Giant Voice system and Schriever SFB Mass Notification Systems to include Giant Voice and Public Address Systems. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 NOTICE: Any instructions, requirements, expectations, and language here forth contained within this document shall be understood as applicable, pertinent to, and enforceable under the activities to be performed at both Department of Defense Installations Peterson Space Force Base and Schriever Space Force Base, unless other wiseotherwise stated and or indicated as an instruction, requirement, expectation, or language specific to a single location / installation.

1.2 SCOPE OF WORK: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, rentals, materials, supervision, and other items and non- personal services necessary to perform Giant Voice and Public Address System maintenance and installation as defined in this Performance Work Statement. The Contractor shall perform to the standards in this contract.

1.3 COONTRACTOR’S POINT OF CONTACT: The Contractor shall designate in writing to the Contracting Officer, within five (5) calendar days prior to performance, the name and local telephone number of the individual to act as his/her representative. The representative shall be responsible for the overall management and coordination of the contract and shall have full authority to act for the Contractor on all matters relating to the daily operations of this contract.

1.4 SAFETY: The Contractor shall maintain a safe and healthful working condition for all personnel performing, or associated with, the work required by this contract. Safe and healthful conditions are defined by United States Public Law 91-596 and the Occupational Safety and Health Act of 1970 (OSHA). The Contractor shall comply with OSHA, American National Safety Institute (ANSI), and National Fire Protection Association (NFPA) standards. If a conflict occurs between the standards, the Contractor shall apply the more stringent standard.

1.4.2 The Contractor shall provide a safety plan for their employees no later than thirty (30) calendar days after contract award. The Contractor shall provide updated copies as necessary. This safety plan shall identify standards pertaining to operation of manlifts / bucket trucks.

1.4.3 Report all mishaps involving personal injury or illness and damage to government property resulting from Contractor operations to the SBD-1 Safety Office (SBD 1/SE), COR and the CO no later than the end of the next duty day.

1.4.4 The government retains authority to conduct mishap investigations in government facilities managed by Contractors or to participate in the Contractor’s investigation of Contractor mishaps. As required by the government, the Contractor shall participate in, and cooperate with, mishap investigations. The SBD-1 Safety Office will govern the investigation and reporting of mishaps involving damage to government property.

1.4.5 The government has the authority to conduct facility safety inspections in government facilities occupied by the Contractor.

1.5 WORK ROSTER: The Contractor shall provide a list of individual contract personnel names and phone numbers to the Contracting Officer or to the Contracting Officer Representative(s) (COR) at the time of contract award and employee replacement.

1.6 HOURS OF OPERATION: The Contractor is responsible for performing services on the PSFB and SSFB Giant Voice and Public Address Systems, between the hours of 7:30am through 4:30pm MST, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

Recognized Holidays: The Contractor is not required to perform services on the following Federal Holidays:

Independence Day

1.7 STATEMENT OF ONE AND THE SAME: With specific regard to any references in this document pertaining to the Contracting Officer’s Representative or COR, it will be understood and agreed upon by all undersigned parties on subsequent SF50 (Amendment of Solicitation / Modification Of Contract) documents, pertaining to this contract, that these titles / statuses / positions / designations carry and transfer the same program management tasking authority to the titles / statuses / positions / designations of Subject Matter Expert or SME. A government representative separate from the Contracting Officer’s Representative or COR may be appointed with the title / status / position / designation of Subject Matter Expert or SME, by the Contracting Officer’s Representative or COR for the purposes of delegated tasking authority on all Giant Voice / Public Address system maintenance / program management.

Recognized Holidays: The Contractor is not required to perform services on the following Federal Holidays:

Independence Day

1.8 PERFORMANCE: The below are the minimum performance requirements for Contractor:

1.8.1 Basic Services: The Contractor shall provide non-personal services including all management, supervision, transportation, tools, freight, rentals, and labor necessary to maintain Giant Voice / Public Address for the below systems:

PSFB Systems: The PSFB Giant Voice System includes the Whelen E-2010 Central Control Station, CentrAlert EOS controller with the Guardian user interface and radio located in building 845 Colorado Springs Regional Command Post (CSRCP) and in building 1158 (alternate CSRCP), one Giant Voice UHF omni-directional antenna located on each respective rooftop and the Whelen WPS-2905 voice & siren warning system located on five emergency broadcast towers. Notwithstanding the above, radios and controllers might be moved to new locations TBD.

SSFB Systems: The SSFB Giant Voice System includes Federal Signal modular Speaker arrays, Omni- directional and Directional Speaker Array (DSA) high power voice and siren systems. These systems are located on nine (9) emergency towers, the Federal Central Computer Unit (CCU), the SS2000+ terminal and ADHOC system located in Building 400, Mod-2A, so the system operates within manufactured specifications and broadcasts the emergency tones/warning, voice announcements and the rest that occurs throughout the base at 1200 local time on Fridays.

The SSFB Public Address System (PA) enables the base population to receive emergency announcements and base messages inside buildings on base, this includes the base housing. The base paging system head-end is a Valcom VCS unit located in Building 400 Mod-2A. A six (6) digit dial code is used to direct a page. The dial code uses a two (2) digit prefix to access the PA computer via the base telephone switch. The remaining four (4) digits are assigned to each paging circuit. When the number is dialed, the base phone switch routes the call to the Valcom system and a configuration table setting directs the page to individual rooms/buildings, or an “all-call” for the entire base. Group numbers can be created to allow multiple dial codes to be paged at the same time. Changes to the PA computer databases are accomplished by using a laptop computer with Valcom proprietary interface program and commercial off the shelf software programs. Tied to the Valcom unit is a BIAMP AudiaFLEX digital processor that distributes audio to external speakers on Buildings. The AudiaFLEX output goes to a Crown AMP in each building. The external speakers use 70- volt signal levels. All interior speakers are individually powered with negative 24 VDC, and volume levels are adjusted at each speaker in combination with Valcom 1094A master preamps.

1.8.2 The Contractor shall maintain Giant Voice System so that it operates within manufacturer specifications and broadcasts the emergency tones/warnings, voice announcements, noon test and music (Reveille/To The Colors, Retreat/National Anthem, Taps) throughout Peterson and Schriever Space Force Bases.

1.8.3 Parts: The Government will provide spare parts to the Contractor when available and suitable to effect repairs. The Government will send notification of available parts to the Contractor prior to approval of quotes for repairs. The government may task the maintenance contractor to assist in conducting inventory of existing spares / equipment. This is to benefit both the government and the maintenance contractor in understanding the location, quantity, and availability of spare parts / equipment to effect immediate repairs on GV/PA systems.

Parts: The Government will provide spare parts to the Contractor when available and suitable to effect repairs. The Government will send notification of available parts to the Contractor prior to approval in paragraph 1.6.11 of this PWS.

1.8.4 Music shall be programmed to automatically play at the following days/times:

PSFB:

Reveille & To The Colors Retreat & National Anthem Taps

SSFB:

Reveille & To The Colors 7:00am MST 5:00pm MST 10:00pm MST

7:00am MST Monday through Friday Monday through Friday Monday through Friday

Monday through Friday

1.8.5 Preventative Maintenance Inspections (PMI):

1.8.5.1 Quarterly PMI’s: The Contractor shall complete four (4) comprehensive PMI’s per year (quarterly). Quarterly PMI’s shall be accomplished in accordance with the appropriate equipment manufacturer’s manual. Quarterly PMI’s shall include at a minimum visual siren station physical inspection, siren cabinet and components inspection, speaker assembly and pole top equipment inspection, visual inspection of the pole base identifying loose or unstable conditions, station performance testing, radio forward/reflected power readings and tower signal to noise readings as identified in the manufacturer’s manual. Quarterly PMI’s shall be conducted from both the primary and alternate locations and include all towers.

1.8.5.2 Monthly PMI’s:

PSFB - The Contractor shall complete a Monthly PMI on all of the five towers, (resulting in each tower twelve PMI’s in a 12 month period). Monthly PMI’s shall consist of checking tower operations in accordance with the maintenance checklist found in the manufacturer’s manual.

SSFB - The Contractor shall complete a Monthly PMI on all of the nine towers. PMI’s shall consist of checking tower operations in accordance with the maintenance checklist found in the manufacturer’s manual. Public Address System will be maintained per manufacturer’s manual to include internal and external paging devices.

1.8.6 The Contractor shall coordinate 48 hours in advance for all maintenance/PMI’s with the COR and/or SME prior to performing any work. For any maintenance activities to take place on PSFB prior coordination with the CSRCP will be made. There are no pre-authorized dollar amounts for calls. The Contractor shall report all calls to the COR and/or SME, and every call shall be pre-approved before work is performed.

1.8.7 The Contractor shall submit an inspection report to the COR and/or SME documenting the completion of the quarterly and monthly PMI’s within 48 hours of completion. Inspection reports will show detailed results of the quarterly and monthly PMI’s reflecting the operational status of Giant Voice. Each inspection report shall indicate whether it is a quarterly or monthly inspection report. Preferred method of submitting reports is via email to the COR.

1.8.8 The Contractor is responsible for identifying, to the COR and/or SME, any worn or defective parts which require repair or replacement in accordance with this PWS.

1.8.9 The Contractor shall respond onsite within a four (4) hour time period from time of notification during normal business hours (except federal holidays) to all service calls. All requests for maintenance will be initiated by the COR and/or SME.

1.8.10 The Contractor shall submit to the COR and/or SME an initial status report within 24 hours of notification of all service calls. The Contractor shall submit daily status reports to the COR and/or SME for all service calls that require on-going troubleshooting. Status reports shall be dated and shall include equipment worked on, troubleshooting results, proposed solution, and an itemized list of parts that need to be replaced if known. Preferred method of submitting reports is via email to the COR and/or SME.

1.8.11 The CContractor shall submit to the COR a cost estimate with a minimum of three quotes to justify a fair and reasonable price analysis for repairs/parts to restore the system to 100% operability within 24 hours of determining the Giant Voice and Public Address malfunction. In the event multiple quotes cannot be received the Contractor needs to supply the fair and reasonable price analysis.The cost estimate shall include model and serial number of equipment worked on, nomenclature, location, specific repairs accomplished, itemization of all parts replaced and unit price(s). The Contractor shall get written approval from the CO or the COR before ordering any parts or initiating repair of any parts. Written approval may be in the form of email body correspondence or approval status indicated via ticketing systems / task trackers. All parts and/or materials purchased shall be new and if purchased as a replacement shall be equal. Installed parts shall become the property of the Government. The Contractor shall determine if any defective part is under warranty. The Contractor shall remove and return to the original manufacturer any parts under warranty for repair or replacement once approval is given by the COR. The Contractor shall remove any part not under warranty that can be repaired and return to the original manufacturer (or suitable substitute as deemed by the manufacturer) for repair once approval is given by the COR. Parts which have been removed that are not under warranty and cannot be repaired shall become the property of the Contractor and must be removed from the installation at the expense of the Contractor.

1.8.12 The Contractor shall order all parts necessary to restore the system to 100% operability within 24 hours of approval from the COR.

1.8.13 The Contractor shall complete all repairs within five (5) days of receipt of parts.

1.8.14 The Contractor shall complete a service report for each item serviced and submit to the COR and/or SME within 48 hours after completion of any service performed. The service report can be submitted via email. The service report shall include date service completed, model and serial number of equipment worked on/replaced, nomenclature, location, specific repairs accomplished, itemization of all parts replaced and unit price(s).

1.8.15 In the event of calls outside of normal business hours, it is expected that the Contractor shall make a site visit, examine the problem, capture the information, and route all information and estimated costs to the COR for approval before any work is performed.

1.8.16 SSFB Only: The Contractor shall develop PA solutions, as part of the Repairs/Project CLIN, to existing system equipment, redesign deployed configurations of PA systems (speakers, receivers, etc.), remodel (for coverage based on structure changes and personnel occupancy within an area), program (PA devices as part of headend and user system) and connect base PA system(s) and to install a PA system within new or existing buildings. This also includes installing additional speakers and moving speakers from one location to another location. The Contractor shall make the punch down connections at the backboard as instructed by the 21 CS OL-S Cyber Transport Section personnel. The demark point, under this contract, is the punch down block within the building using the Honeywell Mass Notification System. Assign new PA call zone numbers and delete old and unused PA call zone numbers. Update PA call number data sheet, install speakers, volume control modules to control volume at customer discretion in a corresponding room/location. Design and installation and modification, integration, and or upgrade of a new or existing building to the currently installed base PA system. Programming the building PA system to receive all announcements from the base PA system. Program a PA call group for new or existing buildings, Mod, facility and or rooms will also be included. The contractor shall maintain an employment force which at any given time is capable of / familiar with the configuration, utilization, and deployment of software programs necessary to interface with existing / future Giant Voice and Public Address equipment as referenced within section 1.85.1.

1.8.17 SSFB Only: The contractor shall provide a comprehensive list of proprietary / commercial off the shelf software programs required to maintain / interface with the giant voice / public address systems to the COR and/or SME. The contractor shall provide a soft copy of the required software on CD (compressed disk) to the COR for approval. The software will be maintained on government owned / provided maintenance laptops which will be utilized to interface with / configure existing / future equipment. The contractor shall provide to the COR a comprehensive list of the required laptop hardware interfaces necessary to provide physical connection to any / all of the equipment which shall require frequent / reoccurring software configuration changes. The contractor shall assess current giant voice / public address networks and provide soft copies of logical / physical network data-flow diagrams to the COR, indicating all internal / external network facing IP interfaces within 30 days of contract award.

SSFB - Public Address outside speaker locations

SFS OPERATIONS

BLDG 020

WARFARE CENTER (PREVIOUSLY SIDC)

BLDG 024

UNDERGROUND FUEL STORAGE

BLDG 420

1ST & ROOF

INT & EXT

ADMINSTRATIVE

BLDG 442

CIVIL ENG / AMBULANCE BAY

BLDG 500

POWER PLANT

BLDG 600

1.96 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Performance Requirements Summary (PRS). This PRS is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deflect rate(s).

SECTION II

Contractor Furnished Property and Services

2.0 CONTRACTOR FURNISHED PROPERTY AND SERVICES. The Contractor shall be responsible at their expense for the purchase or lease of all equipment, supplies and services/labor required to perform work under this contract. Any additional equipment required for performance under this PWS shall be obtained at the contractors’ expense and covered under CLIN X001 and X002. This includes but is not limited to tools, equipment, lifts, hoist or any other specialty type items required

SECTION III GENERAL INFORMATION

3.0 CONTRACT MANAGER. The Contractor shall provide a point of contact that shall be responsible for the performance of the work. The point of contact shall have full authority to act for the Contractor on all matters relating to the daily operation of this contract. The point of contact shall be available via telephone: Monday through Friday, 7:30 am until 4:30 pm, MST, excluding Federal holidays. The Contractor shall designate this individual in writing to the Contracting Officer before the contract start date. An alternate may be designated, but the Contractor shall identify those times when the alternate shall be the primary point of contact.

3.1 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

3.2 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

PSFB: Contractor employees are required to obtain badges to gain access to Peterson Space Force Base. Badges are granted by the 21 SFS Visitor Center located at the Peterson Space Force Base Main Gate and can be facilitated by the COR and/or SME.

SSFB: Contractor employees are required to gain access to Schriever SFB at the 50th SFS Visitor Control Center (B15) and receive Restricted Area Badges at B200. Base access and Restricted Area Badges can be facilitated by the COR and/or SME. The contractor shall ensure any technicians arrive with no less than two forms of government issued identification. The contractor shall coordinate with squadron security managers for unescorted base / restricted area access, such as application for DBIDS access cards and temporary (T-badges) for restricted area access. Contractors shall track the status of issued restricted area vehicle passes and request new / updated restricted area vehicle passes no less than three business days prior to their expiration.

3.3 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other government rights.

3.4 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

3.5 Physical Security: The Contractor shall safeguard all Government property, including controlled forms provided for Contractor use. At the close of each work period, Government equipment, facilities, and other valuable materials shall be secured.

3.6 Traffic Laws: The Contractor shall comply with the installation traffic code under the applicable state’s laws where the military installation is located (i.e. Colorado). Also, Peterson SFB has a hands-free cell phone usage while driving on the base.

3.7 Reporting Suspicious Events: Contractor personnel shall report to PSFB 21 SFS at 719- 556-4000 and SSFB 50 SFS at 719-567-6464 any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, Contractor personnel, resources, and classified or unclassified defense information.

3.8 Weapons, Firearms and Ammunition: Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on Peterson SFB and Schriever SFB.

3.9 Keys: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

3.9.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re- keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

3.9.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

Appendix 1 Service Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

SS # 1

The Contractor shall complete four

(4) comprehensive PMI’s (quarterly). PWS para 1.5.5.1

inspection

SS # 2

The Contractor shall complete a PMI on all of the 14 towers monthly on a continuous basis for both PSFB and SSFB. PWS para 1.5.5.2

inspection

SS # 3

The Contractor shall submit an inspection report to the COR documenting the completion of the quarterly and monthly PMI’s within 48 hours of completion. PWS para 1.5.7

Monthly PMI’s: no more than one deviation per 12-monthperiod.

100% inspection

SS # 4

The Contractor shall respond onsite within a four (4) hour time period from time of notification to all service calls. PWS para 1.5.9.

inspection

SS # 5

The Contractor shall submit to the COR an initial status report within 24 hours of notification of all service calls. PWS para 1.5.10.

inspection

SS # 6

The Contractor shall submit daily status reports to the COR for all service calls that require on-going troubleshooting. PWS para 1.5.10

inspection

SS # 7

The Contractor shall submit to the COR a cost estimate for repairs/parts to restore system to 100% operability within 24 hours of determining the Giant Voice malfunction. PWS para 1.6.11

inspection

SS # 8

The Contractor shall order all parts necessary to restore the system to 100% operability within 24 hours of approval from the COR. PWS para 1.5.12

inspection

SS # 9

The Contractor shall complete all repairs within five (5) days of receipt of parts. PWS para 1.5.13

inspection

SS # 10

The Contractor shall complete a service report for each item serviced and submits to the COR within 48 hours after completion of any service performed. PWS para 1.5.14

inspection

Appendix 2 DELIVERABLES SCHEDULE

Safety Plan Para 1.4.2 Within 30 days of contract award

1 Original Electronic copy. MS Word, MS Excel or Adobe PDF

COR

Inspection Report. Para 1.8.65.7

Within 48 hours after any PMI completion.

1 Original1 original Electronic copy. MS Word, MS Excel or AdobePDF

Initial Status Report.

Para 1.8.95.10 Within 24 hours of notification of any service call.

Electronic copy. MS Word, MS Excel or AdobePDF

Daily Status Report.

Para 1.8.105.10 Daily for all service calls that require on-going troubleshooting.

Electronic copy. MS Word, MS Excel or AdobePDF

Service Report Para 1.8.135.14 Within 48 hours after completion of any service performed.

Electronic copy. MS Word, MS Excel or AdobePDF

1 Original Physical copy of Compact Disk (CD), (DVD), (Blueray)

Logical and physical network data-flow diagrams Para 1.85.16

Within one month of contract award date

Electronic copy. MS Word, MS Excel or Adobe PDF

Appendix 3 ESTIMATED WORKLOAD DATA Peterson Space Force Base

Schriever Space Force Base

PA

480 hours annually based on project installs/Mx

Appendix 4 DEFINITIONS & ACRONYMS

DEFINITIONS:

CONTRACTOR - A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR) - An employee of the U.S.

Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DATA FLOW DIAGRAM - A data flow diagram is a graphical representation of the flow of data internally through the entity’s network(s), business units, products, and software, and to third parties, as applicable. Data flow diagrams and network diagrams may include similar information (e.g., critical hardware) but have different purposes. Data flow diagrams show how the entity’s data flows between critical hardware on the network, not just where a piece of hardware resides.

DEFECTIVE SERVICE - A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

PHYSICAL SECURITY - Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

SUBCONTRACTOR - One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

SUBJECT MATTER EXPERT (SME) - An employee of the U.S. Government appointed by the Contracting Officer’s Representative to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. A government representative separate from the Contracting Officer’s Representative or COR, appointed with the title / status / position / designation of Subject Matter Expert or SME, by the Contracting Officer’s Representative or COR for the purposes of delegated tasking authority on all Giant Voice / Public Address system maintenance / program management.

WORK DAY - The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK - Monday through Friday, unless specified otherwise.

ACRONYMS: