Attachment_D_Task_Order_003_-_Salvo_Support_Services_A0001_Track_Changes.docx

U.S. Department of State – Bureau of Medical Services SALVO 1.0

U.S. Department of State Bureau of Medical Services Performance Work Statement for Task Order 003: Labor Category

1. OVERVIEW + BACKGROUND

The Department of State (“DOS”, “State”, or “Department”), Office of Medical Informatics (MED/DMD/MI) (the “Program Office”) requires a qualified Contractor to provide on-going support for its Information Technology (IT) systems management, operations, and maintenance activities. These activities include: system configuration control, Help Desk/user support, system administration, network administration, system security administration, database administration, and website administration. These functions, under the direct supervision of MED's Medical Informatics (MI) Division, provide MED with comprehensive IT support for its critical clinical and business operations.

4. PERIOD OF PERFORMANCE

5. PLACE OF PERFORMANCE

5.1 The primary place of performance for this task order is State Annex 1 (“SA-1”):

Columbia Plaza 540 23rd Street, N.W.

Washington, DC 20037-0000

5.2 Travel is NOT anticipated under this task order.

5.3 Work performed under this task order typically requires access to secure information that is not available to Contractor personnel in a telecommuting status. As result, work primarily needs to be performed at the location specified in paragraph 5.1. However, the Contracting Officer’s Representative (COR) may approve telework on an emergency (for Program Office emergencies) or intermittent basis depending on work requirements.

6. OBJECTIVES

The objective of this Task Order is to obtain IT systems and operational services required to support current and future applications, network, and other operational components of the Medical Informatics Infrastructure.

7. SCOPE

The Contractor shall provide personnel that meet or exceed the position descriptions identified in the basic contract for the following labor categories and in the following quantities:

7.1 Help Desk Specialist (1)

7.2 NetworkAdministrator (2)

7.3 Program Manager (1)

8. SPECIFIC TASKS

8.1. Contractor personnel identified at paragraph 7 will be responsible for securing, administering, and maintaining MED’s current information systems. The paramount requirement in each position is knowledge of IT principles, concepts, and methods. This is work that might otherwise be completed by employees in the OPM Information Technology Group, (GS-2210) which is referenced at the required performance level while tailored to reflect specific MED IT tasks. Description of Qualifications and Skills are described in Attachment A of the base contract.

8.2 Help Desk Specialist – (GS-2210-11 equivalent)

8.3 Network Administrator (GS-2210-13)

8.4 Program Manager (GS-2210-15)

9. DELIVERABLES/DELIVERY SCHEDULE

9.1 Contract Employee Selection and Replacement

9.1.1 The Contractor shall provide qualified personnel to meet the Government’s requirement for the period of performance described at paragraph 4. Should the Contractor need to replace or substitute personnel supporting this task order, the Contractor shall notify the COR via email within two calendar days of being made aware that a replacement is necessary.

9.1.2 If circumstances make the two calendar-day notification described at paragraph 9.1.1 impracticable, the Contractor shall notify the COR via email as soon as possible of requirement to substitute and/or replace Contractor personnel. Notice required under paragraph 9.1.1 shall include written explanation of the relevant factual background as to why earlier notice was impracticable.

9.1.3 Within two (2) business days of providing the notice required under section 9.1, the Contractor shall provide the resumes and copies of required credentials for candidates meeting the qualifications specified in the basic contract labor category to the COR by email.

9.1.4 Within five (5) ten (10) business days following a decision by the Government that finds a proposed candidate acceptable, the Contractor shall present that employee to begin provision of services in accordance with the terms of this contract and Task Order.

9.1.5 Incentives – For each calendar day that the Contractor is able to deliver acceptable resumes (threshold is two (2) business days from notification) and present an employee to provide services following the Government’s decision of acceptability (threshold is five (5) business days following decision), the Government shall pay a 2.5% incentive based on the monthly invoiced amount for that position on the next full month of service. This is a one-time payment based on a single month’s invoice amount.

9.1.6 Deductions - For each calendar day that the Contractor is unable to deliver acceptable resumes (threshold is two (2) business days from notification) and present an employee to provide services following the Government’s decision of acceptability (threshold is five (5) business days following decision), the Government shall deduct 1% from the monthly invoiced amount for that position on the next full month of service. This is a one-time deduction based on a single month’s invoice amount.

9.2 Contractor Performance Management

9.2.1 Task Tracking - Contractor personnel supporting this requirement shall track the type of tasks, volume of tasks, and amount of time spent on tasks in support of this task order. Tracking of work performed under this task order is primarily a Program Office tool to assess current resource requirements for various projects and/or sub-organizations and serves as the basis for future staffing and resource decisions. Contractor personnel supporting this requirement shall track 87.5% of regular labor hours worked each day (e.g., assuming an 8-hour work day, the incumbent must track at least 7 hours of their day).

9.2.2 Project Delivery – The Contractor, through employees performing under this Task Order, shall deliver written products, be they analytical, administrative, or computer-code based, in compliance with articulated required delivery dates set by the COR at the time of assignment. Absent a specifically articulated required delivery or completion date, the Contractor shall summarize progress as part of a weekly activity report submitted to the COR by close of business on the final work day of each work week.

10. SECURITY

10.1 Personnel shall hold the appropriate security clearances as provided below.

10.2 In light of variable security clearance processing times, the COR may allow a Contractor employee to perform work on this task order under Moderate Public Trust clearance while that contractor employee is awaiting a final determination on their required security clearance.

Reserved

10.3 All Contractor personnel assigned to this task order will have involvement in Acquisition Functions Closely Associated with Inherently Governmental Functions as defined at FAR 3.1101, including access to proprietary information obtained during the acquisitions process. The Program Office has reasonable internal controls in place to ensure that Contractor personnel working on this task order do not perform inherently governmental functions and this task order incorporates related protections as described in the basic contract. In addition, this task order requires compliance with FAR Clause 52.203-16 and applies to all Contractor personnel assigned to perform work under any labor category in this task order.

10.4 Section H.2 (Clearance Requirements) of the basic contract provides additional information.

11. GOVERNMENT FURNISHED EQUIPMENT

11.1 In General.—The Government shall provide furnished workspace and other appropriate computer hardware and software, telephones and other material appropriate to the performance of tasks for the positions identified at paragraph 7. All computer resources in use at the U.S. Government facility will be Government furnished.

11.2 Government Ownership.—Any Government furnished materials, data, or property shall remain the property of the Government and will be returned upon completion of the support services. Government furnished equipment shall be tracked through applicable procedures that will be provided by the Contracting Officer in accordance with the Federal Acquisition Regulation (FAR).

11.3 Telework.—As stated at sub-paragraph 5.3, the Program Office may authorize telework on an emergency or intermittent basis depending on work assigned. The Program Office may provide IT equipment to enable Contractor personnel to perform telework on the Department’s “GO” Platform.

11.4 Government-Owned Vehicles.—The Contractor may be permitted to use Government-owned or leased vehicles (GOV) during performance of this contract, only to the extent the DOS determines such use is in the best interest of the Government and as directed by and subject to the approval of the COR. Such use shall be subject to other clauses within the contract including but not limited to FAR 52.245-1 (Government Property), 52.245-9 (Use and Charges), and 52.228-5 (Insurance – Work on a Government Installation), as applicable, in addition to the restrictions at 6 FAM 1931 (Department Vehicles) and this clause.

a) GOV provided under the terms of this contract may only be used for official purposes in meeting contract requirements.

b) GOV provided under the terms of this contract may not be utilized for personal business, including home-to-work transportation.

c) GOV provided under the terms of this contract must be operated in a safe manner in accordance with all DOS regulations and local laws.

d) GOV provided under the terms of this contract are limited to the specific vehicle to be identified to the Contractor and the CO in writing by the COR.

e) GOV provided under the terms of this contract are garaged at the specific location to be identified to the Contractor and the CO in writing by the COR.

f) The Contractor shall report all accidents and incidents arising from the contractor's use of GOV within 60 minutes to the COR, and shall record and provide relevant data relating to such events as directed by the COR within one business day.

g) Costs arising from damage to government property, including repairs of damage to the GOV, arising from Contractor neglect, accident, or abuse while using the GOV, shall be the responsibility of the Contractor.

h) The Contractor personnel under this contract are not considered "federal employees" for purposes of the Federal Tort Claims Act. All third-party tort claims relating to contractor use of the GOV shall be the sole responsibility of the Contractor and the DOS will pass such claims to the contractor for disposition.

12. INSPECTION AND ACCEPTANCE CRITERIA

Inspection and Acceptance will be performed in accordance with Section E of the basic contract.

13. TRAINING AS AN ALLOWABLE ODC

13.1 Generally, the Department selects contractors for their knowledge and expertise in specific subject areas. Firms under contract to the Department generally win their contracts based in part upon the education, experience, and training of the personnel they propose.

13.2 Training directed or approved by the Contracting Officer’s Representative is generally allowable as an Other Direct Cost (ODC) expense. The following is a non-exclusive list of training that, for purposes of 13 FAH-1 H-630, is considered “authorized.” Courses authorized include — but are not limited to — the following:

a) FSI - PS795 thru PS97 - MS SharePoint;

b) DS – Information Security Series ;

c) FSI - PA680, PA682 - Managing Projects at State;

d) FSI - PK325, PK326, PK327 - Business Writing;

e) FSI - GFS31 - Budget Techniques;

f) FSI - PA229 - Acquisition Procedures;

g) FSI - PP460 - Human Trafficking;

h) FSI - PS530 thru PS531 - SMART Messaging;

i) All Sources - Microsoft Project User Training;

13.3 Any training under sub-paragraph 13.2 must be approved in advance, in writing, by the COR, and added to the contract through modification by the CO.