11954_RFI_Addendum 2_Final.docx

This is Addendum #2 to a Request for Information (RFI) issued by the Oregon Department of Transportation (ODOT) Procurement Office for the replacement of its Information Technology Service Management (ITSM) software. The addendum, dated February 20, 2025, modifies the timeline language in Section 2 (Purpose) of the original RFI #S-73000-00011954. ODOT anticipates releasing a formal Request for Quotation (RFQ) or Request for Proposal (RFP) for the ITSM Replacement solution by March 1, 2025, with the new system expected to be in place and functioning by October 2025. The RFI response due date is March 7, 2025, at 3:30 PM through OregonBuys, with questions accepted until two business days prior to the bid opening. No site visits or bidder's conferences are mentioned in this addendum document.

The addendum contains no pricing information, set-asides, or specific funding amounts. ODOT's current environment utilizes BMC Remedy ITSM v8.x with 250 concurrent seats for approximately 5,000 employees, including 252 IT personnel. The RFI seeks cloud-based Software-as-a-Service (SaaS) solutions with core capabilities in incident management, asset management, service request management, and reporting, along with potential expanded functionalities. No contracts will be awarded directly through this RFI; responses are voluntary and non-binding, serving to gather market information. Suppliers participating in Statewide Purchase Agreement 9404 are eligible to respond, and the solution must be hosted within the continental United States while meeting DAS Oregon Statewide Information Technology and Security Policies.