11954_Questions and Answers_Vol.6_Final.docx

This is a Questions and Answers document issued by the Oregon Department of Transportation (ODOT) Procurement Office in response to inquiries regarding Request for Information (RFI) #S-73000-00011954 for an ITSM Replacement system. The RFI seeks information about cloud-based Software-as-a-Service (SaaS) solutions to replace ODOT's current BMC Remedy ITSM v8.x system and serve approximately 5,000 ODOT employees. The RFI response deadline is March 7, 2025, at 3:30 PM through OregonBuys. ODOT anticipates releasing a formal Request for Quotation (RFQ) or Request for Proposal (RFP) following the RFI response period, with system implementation targeted for October 2025. The primary clarification provided in this Q&A document addresses the procurement timeline, confirming that the RFQ or RFP will not be released prior to the RFI response deadline, contrary to initial timeline concerns raised by interested parties.

The document does not contain specific pricing information, as this RFI is a market research tool to gather information and assess potential solutions rather than to award a contract. No set-asides or disadvantaged enterprise requirements are explicitly stated. Responses from suppliers participating in Statewide Purchase Agreement 9404 are eligible, including approved vendors such as A&T, CDWG, Carahsoft Technology Corp., Lumen, SHI, Smartronix, and Strategic Communications. The current system supports 250 concurrent seats, and the replacement solution must meet technical requirements including 99.8% uptime, mobile app functionality, integration with ODOT's Active Directory, and U.S. hosting within the continental United States. No contracts will be awarded directly through this RFI, and all responses are voluntary and non-binding.