11954_Questions and Answers_Vol.2~1.docx

ODOT Procurement Office

ODOT Procurement Office 355 Capitol St. NE Salem, OR 97301 Telephone: 503-986-2710 Email: katie.bighill@odot.oregon.gov

This Questions and Answers document is ODOT’s response to questions asked by parties interested in this Request for Information (RFI). The responses are being made available to all parties interested in this RFI. This Questions and Answers document does not change or otherwise modify the RFI documents; the RFI documents can only be changed by Addendum issued on ORBUYS.

Questions and Answers, Vol #2

QUESTION:

1. Pg. 3, #3 – High Level Description of Current System and Desired System.

a. Are you willing to name the current platform that you are moving away from and, if yes, what is it?

b. Regardless of the product name, can you provide what type of license structure they had (Named seats, concurrent seats, both) and how many seats or each that you now have.

RESPONSE:

1a. Yes, BMC Remedy ITSM v8.x 1b. 250 concurrent seats

QUESTION:

2. Pg. 3, #3a

a. It does not appear as if your current system provided an employee self-service portal (ESSP) and nowhere else in the Requirements does it show the desire for an employee self-service portal. ESSP’s are quite popular in modern ITSM platforms. We work with many, many city, county and state government agencies and 100% of them have an Employee Self-Service Portal as a requirement. Confirming that an ESSP is NOT a requirement for your desired system now or in the near future?

b. Assuming no current ESSP is in place or desired in your future state, Will all of your incidents/requests, etc., be provided by phone calls and emails?

RESPONSE:

2.a The RFI refers to “Service Request Management,” which can be understood as an employee self-service portal 2b. See above; Service Request Management is in place and is a listed requirement

QUESTION:

3. Pg. 3, #3b

a. Resolver Groups: Are these resolvers actually logging in to your current system now? What percentage are just doing approvals which can be done free of charge via email outside of the system vs. actually opening, editing and closing tickets within the system.

RESPONSE:

3a. Yes, the resolver groups are logging into the current system.

QUESTION

4. Pg. 4, #5 Asset Accounting System Financial Accounting System Configuration Management Database Procurement Database

a. Can you disclose who the above 4 product are. We have a very powerful published API however we have over 200 Native Integrations OOTB and there is a good chance we have a native integration with some or all of the above.

b. You do NOT list a Configuration Management Database (CMDB) as a requirement. Most modern ITSM platforms include a CMDB within their platform, as do we, at no charge. Please confirm that you intend to continue to utilize a third party CMDB that you apparently will be using into the future.

4a. The names of the systems:

· Asset Accounting System: In-house system

· Financial Accounting System: In-house system

· Configuration Management Database: In-house system

· Procurement Database: OregonBuys

b. The current CMDB could be replaced in the future but is not in the scope of this project. You may include information on CMDB, or other features, as part of your response to RFI item 4.6.k.

QUESTION

5. No reference page. On a scale of 1-10 what is your appetite for utilizing Artificial Intelligence in the future?

RESPONSE:

5. 3

QUESTION

6. No reference page. You appear to be a Microsoft organization.

a. On a scale of 1-10 how would you rate the county’s adoption of MS Teams?

b. Does the IT team utilize Teams to collaborate?

RESPONSE:

6a. ODOT is a state agency, not county. Our Teams adoption is 8.

6b. Yes

QUESTION

7. Please confirm that there is no request for pricing of any kind to be provided in this RFI?

7. You may include your pricing model as part of your response to RFI item 4.6.m.

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