1-Radiation Equipment Maintenance, Repair, and Calibration - BPM007426 Attachment.pdf

This is an attachment to a solicitation document for the Arizona Department of Health Services (ADHS) seeking qualified suppliers for radiation equipment maintenance, repair, and calibration services under Invitation for Bid No. BPM007426. The contract requires suppliers to provide both on-site and off-site maintenance and repair services for radiation detection equipment at the ADHS Bioassay and Radiological Chemistry (BRC) facility located at 4814 South 40th Street, Phoenix, Arizona 85048. On-site services will require supplier staff to work under the accompaniment of BRC personnel at all times. The solicitation establishes core business hour support requirements from manufacturer-authorized and trained staff during standard operating hours of Monday through Friday, 8 AM to 5 PM, Arizona Time.

The attachment specifically addresses the phone and email support policy requirement outlined in Section 3.9 of the solicitation requirements. The responding bidder, Gamma Products, indicated that it cannot meet the specified support hours, noting instead that support is available from 8 AM to 4 PM CST, which represents a two-hour time difference from Arizona Time and falls one hour short of the required 5 PM Arizona Time closing time. This response indicates a material deviation from the solicitation's stated support hour requirements that would need to be evaluated during the bid review process.