08 - Offeror Response Worksheet.docx

Request for Proposals for

[PORTFOLIO NAME]

Issued by the State of [Lead State] Solicitation Number: [#######]

Request for Proposals for Equipment Rental Services – Standard and Emergency Issued by the Commonwealth of Kentucky Solicitation Number RFP-758-2500000303 Attachment 08

OFFEROR RESPONSE WORKSHEET

Offeror must provide complete and succinct responses to each item below. Insert your responses into this worksheet directly below each question or prompt. While supplementary marketing materials are neither requested nor desired, Offeror should provide all information necessary to demonstrate Offeror’s ability to meet the requirements of this RFP and the RFP’s Scope of Work.

I. RESPONSE TO MANDATORY MINIMUM REQUIREMENTS

A. Offeror must be an established equipment rental company (minimum of three years) with branch locations (locations owned and franchised locations) for equipment rental on a Regional and/or Nationwide basis.

II. RESPONSE TO TECHNICAL CRITERIA

A. Indicate if you are proposing a Nationwide Contract or Regional Contract (including what regions you are submitting, if applicable). Offerors may submit for a national or regional award. Offerors submitting a national award must have locations in at least 17 of the 19 regions indicated in Attachment 02, Scope of Work and should have at least 10 locations in each region (except for regions 18 and 19). Regional Offerors must indicate which regions and should have at least 10 locations in each region they are proposing.

B. Provide a brief history of your company. Include your company’s growth during the past three years. Describe your plan for meeting the Scope of Work identified in Attachment 02.

C. Customer Satisfaction. Provide evidence of your customers’ satisfaction with your product and services.

1. Client retention rate during the past 3 years

2. Customer surveys/references

3. Vendor performance ratings

4. How do you assess customer satisfaction?

5. Describe how problem identification and resolution will be handled. How do you respond to customer complaints and service issues?

D. Rental Process

1. Provide Standard Response Times for Emergency and Routine Request. What are your hours of operation and when are key account people available?

2. Describe the procedures to ensure that the supplier has confirmed that the rental operator is certified to use the equipment. Include any training that is provided by Contractor to Purchasing Entity to utilize the equipment.

3. Describe the process of dealing with equipment when it is inoperable and not as a result of customer negligence.

4. Describe your ability to support a decentralized system of Orders submitted from many end users in multiple states and locations.

5. Describe the process for the rental equipment return. Include how damages are documented and verified, and the resolution process for damages.

6. Provide any additional information and/or documentation that is required to be executed by the Purchasing Entity prior to renting any equipment.

7. What are the Site Delivery Response times for both normal delivery and emergency delivery?

E. Equipment Management

1. Describe your process for customer requests with equipment availability (e.g. equipment due to be available, currently available, qty, etc).

2. Describe the internal processes and procedures that your company has in place for seasonal demand and preparation to respond to natural disasters (e.g. relocation of equipment).

3. Describe what, if any, green initiatives you will be using in your performance of a Master Agreement resulting from this RFP (internal and equipment green initiatives.). This question will not be scored and is for informational purposes only.

F. Technology

1. Describe your ordering process and methods of order submission, including any online system through which Purchasing Entities can place and track Orders. If applicable, describe any eMarketPlace system functionality (e.g. punchout catalogs).

2. Describe the system you will use to manage our account. Describe your customer website capabilities.

3. Identify the data security standards, if any, your company meets, including certifications and security statuses such as FedRAMP and StateRAMP. Describe the measures you take to protect sensitive customer information (e.g. PII, credit card number).

G. Implementation and Promotion of the NASPO ValuePoint Master Agreement

1. Describe your company’s experience performing the same or similar Scope of Work or providing the same or similar Deliverables to other public sector customers.

2. Describe your company’s experience working with contracting cooperatives.

3. List the cooperatives through which you currently have a contract and provide sales volume information for each. Identify any restrictions on pricing and sales (e.g., most-favored nation clauses) imposed by your other cooperative contracts.

4. Describe how you intend to market your Master Agreement and encourage participation among potential Participating Entities, including state governments.

5. Describe features of the dedicated website you will be setting up for this Master Agreement, including, as applicable, customized price lists for each Participating Entity, staff contact information, and online ordering capabilities.

6. Describe the staff (and/or Dealer Distribution Network) and other resources that will be allocated to your Master Agreement and the training you will provide to staff to ensure their familiarity with Master Agreement terms and pricing and their compliance therewith.

7. Describe how you intend to encourage adoption and usage of your Master Agreement by Participating and Purchasing Entities.

8. Describe your approach to negotiation of Participating Addenda. Describe the extent to which you will provide Participating Entities flexibility in incorporating entity-specific language into their Participating Addenda. (e.g., Do you require entities to provide statutory citations for their entity-specific language? Are you able to devote resources to simultaneous negotiation of multiple Participating Addenda?)

9. Describe your ability to provide products and services immediately upon execution of a Master Agreement and Participating Addenda.

10. Describe how you will ensure summary and detailed sales information is promptly, completely, and accurately reported to you by your dealers, partners, and resellers for aggregation and reporting to NASPO ValuePoint in compliance with the terms of your Master Agreement.

Page 2 of 9 – Attachment [X], RFP TERMS AND CONDITIONS

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