07 - Electronic Case Management System (eCMS) -Tech Diagram.pdf

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Attached to
Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053 Federal contract opportunity
Solicitation number
47QFCA23R0053
Issued by
General Services Administration Federal Acquisition Service Assisted Acquisition Services Federal Systems Integration and Management Center

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This document contains a technical diagram and requirements for an Electronic Case Management System (eCMS) to support the Military OneSource program. The government will host and manage the centralized eCMS, which multiple contractors will access simultaneously through a web application to record participant case information from their provider networks. Contractors will be responsible for exchanging validated case data with the government either manually through the online CMS user interface or via an XML file feed. The related federal contract opportunity is a Request for Proposal (RFP) from the General Services Administration to provide Military OneSource program services, as outlined in the eCMS technical requirements, with a solicitation number of 47QFCA23R0053.

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Case Management System Interfacing

The government owned and hosted Case management system will be the centralized program participant repository used by al l MC&FP programs that require CMS services. The web based application wil l be used by multiple contractors simultaneously.

1. MC&FP will:

1.1. Manage the CMS hardware and Software

1.2. Maintain a helpdesk to support CMS users

1.3. Augment and implement new data and business processes for emerging programs

2. The Contractor shall:

2.1. Record case information in CMS

2.2. Be responsible for the exchange of the information with the provider network

2.3. Record quick call contacts into the CMS

3. Typical information flow for a call center event:

3.1. Call center answers the phone call

3.2. Call center determines caller basic needs

3.3. Call center start a case or logs a Quick Call Contact (Military OneSource CMS UI)

3.4. Participant gets counseling from provider

3.5. Provider provides case information to contractor (See CAR)

4.6. Contractor validates provider data

3.7. Contractor updates Government CMS with validated case data either manual ly with the online interface (Military OneSource CMS UI) or through the government CMS XML input feed (AAR XML Feed)

File details come from the government source that posted it. Updated .