Answering Service

The state and/or local contracting opportunity is for the provision of an answering service to cover a statewide, toll-free telephone number operated by the Illinois Department of Public Health (IDPH), Office of Health Care Regulation (OHCR). The vendor will be required to provide 24-hour service coverage from Monday at 4:40 pm to the following Monday at 8:30 am, including weekends and holidays. The vendor must have at least three years of experience related to long-term care complaints and non-complaint surveys, a minimum of three staff members available for the services, and demonstrate specific skills such as data entry and medical terminology knowledge. The vendor must submit a monthly cost for the service, which will be evaluated, and the lowest-priced qualified vendor will be selected. The contract term is from the date of execution to November 15, 2026, with an estimated total of 21,294 service hours annually.

The procurement opportunity is open to all qualified vendors, and there are no set-aside designations or restrictions on the types of organizations that can respond. The Request for Quote (RFQ) does not identify any incumbent vendors or current contractors, nor does it specify any existing infrastructure or technology that requires integration. The total award value or budget range for this opportunity is not explicitly stated in the provided documents.